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 Review by dliw 
member for 8.9 years, 4124 visits, last login: a few hours ago
updated 10 days ago
 Altoona,Blair,PA
 $148 per month about 3 days "Dependable service" "None I can think of." "Satisfied customer"
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17 Jan 2012
Getting better all the time!
»www.speedtest.net/result/1712673233.png
17 Dec 2011
Got an upgrade and didn't know it?
:::.. Combined Test Results ..:::
Download Connection:: 7734 Kbps or 7.6 Mbps
Download Test Size:: 5.9 MB or 6042 kB or 6186598 bytes
Download Speed:: 967 kB/s
Upload Connection:: 958 Kbps or 0.9 Mbps
Upload Test Size:: 579 kB or 579 kB or 592920 bytes
Upload Speed:: 120 kB/s
Tested At:: »TestMy.net version:12
Test Time:: 2011-12-17 11:38:30 Local Time
Validation:: »testmy.net/db/tNOY85I.P89wVAb
User Agent:: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Trident/5.0) [!]
22 March 2006
This past Saturday VoIP was installed by Atlantic Broadband along with an upgrade to Digital Cable for the television. Internet is still 3/320. All services are consistently of high quality. The modem for VoIP and internet is Motorola SBV5220 Surfboard. Great diagnostics page.
:::.. Download Stats ..:::
Download Connection is:: 3916 Kbps about 3.92 Mbps (tested with 5983 kB)
Download Speed is:: 478 kB/s
Tested From:: »testmy.net/ (Server 1)
Test Time:: 2006/08/18 - 5:50pm
Bottom Line:: 68X faster than 56K 1MB Download in 2.14 sec
Tested from a 5983 kB file and took 12.515 seconds to complete
Download Diagnosis:: Awesome! 20% + : 57.27 % faster than the average for host (atlanticbb.net)
D-Validation Link:: »testmy.net/stats/id-FJPCB364S
User Agent:: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; WP EmbeddedWB 14.55; .NET CLR 1.1.4322; .NET CLR 2.0.50727) [!]
:::.. Upload Stats ..:::
Upload Connection is:: 314 Kbps about 0.31 Mbps (tested with 579 kB)
Upload Speed is:: 38 kB/s
Tested From:: »testmy.net/ (Server 1)
Test Time:: 2006/08/18 - 5:51pm
Bottom Line:: 5X faster than 56K 1MB Upload in 26.95 sec
Tested from a 579 kB file and took 15.09024 seconds to complete
Upload Diagnosis:: Awesome! 20% + : 22.66 % faster than the average for host (atlanticbb.net)
U-Validation Link:: »testmy.net/stats/id-640RMU7WL
User Agent:: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; WP EmbeddedWB 14.55; .NET CLR 1.1.4322; .NET CLR 2.0.50727) [!]
21 February 2007
Nothing new to report. Had a couple of outages but they were weather related. Customer service is fast, patient and usually knowledgeable. I'm still a satisfied user of Atlantic Broadband.
30 August 2007
This service, internet~digital cable~VoIP, is just plain stable. It's a set and forget item. Absolutely nothing negative to report.
19 February 2008
Again: "This service, internet~digital cable~VoIP, is just plain stable. It's a set and forget item. Absolutely nothing negative to report."
23 June 2008
Effective 1 September 2008, Atlantic Broadband will be increasing speeds across the board in Pennsylvania at no extra charge. As follows:
Starter High Speed 320/320 to 512/512. Kbps of course.
Preferred High Speed 3/320 to 5/512. Me! 
Max High Speed 5/512 to 8/512.
Still very satisfied with Atlantic Broadband
22 August 2008
Got the speed increase a bit early. Preliminary results are as follows:
:::.. testmy.net test results ..:::
Download Connection is:: 4748 Kbps about 4.75 Mbps (tested with 4096 kB)
Download Speed is:: 580 kB/s
Upload Connection is:: 482 Kbps about 0.5 Mbps (tested with 1013 kB)
Upload Speed is:: 59 kB/s
Tested From:: »testmy.net (Main)
Test Time:: 2008/08/22 - 6:50am
D-Validation Link:: »testmy.net/stats/id-0VG9RN63P
U-Validation Link:: »testmy.net/stats/id-ZWIS1AXRF
User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506; OfficeLiveConnector.1.0; WWTClient2) [!]
28 February 2009
This past week, I'm thinking Tuesday or Wednesday, was the first time I encountered any real problems with service.. Early in the morning the cable, internet and VoIP went down. The outage covered Central PA and parts of Maryland.
The cable and VoIP came back on very fast but no internet connection could be made. I tried every trick in the book trying to reestablish it to no avail. Finally called a tech friend and explained the problem. Simple solution was a pin hole reset button on the back of the Motorola SBV5220 Surfboard. Fixed.
I don't know if ABB should have/could have sent a reset signal to the network or not. Would have saved me and probably a multitude of others a major source of frustration. O'well, at least I have learned another avenue of solving a problem from this experience. Good can come out of bad.
7 October 2009
Nothing new to report. We simply have a very stable system here which I am very satisfied with. When I do have an issue of any kind Customer Service is swift in resolving it. Kudos to Atlantic Broadband in Central PA.
30 October 2010
Geez...it's been a year!
:::.. testmy.net test results ..:::
Download Connection is:: 4773 Kbps about 4.77 Mbps (tested with 579 kB)
Download Speed is:: 583 kB/s
Upload Connection is:: 470 Kbps about 0.5 Mbps (tested with 579 kB)
Upload Speed is:: 57 kB/s
Tested From:: »testmy.net (Dallas, TX USA)
Test Time:: 2010-10-30 08:14:47 GMT -7
Validation:: »testmy.net/db/6SGHR418X&q2=1UMQO···dual=yes
User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; OfficeLiveConnector.1.5; OfficeLivePatch.1.3; WWTClient2) [!]
Comments:
 | | they are garbage the service is garbage. the HD is garbage. i cant believe north miami has to have this piece of chit. | |
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Review by miamimovies
member for 134 days, 0 visits, last login: 134 days ago
lodged 134 days ago
- Miami Beach,Miami-Dade,FL
- $100 per month
- "Nothing"
- "Everything"
- "If you can get service somewhere else, do it"
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This is possibly the most poorly run company that I have ever worked with. Not only do they provide terrible internet speeds, now they have made a change to their HD cable lineup and never made any notification. Their excuse is that a 3rd party didn't do their job. And since I have TiVo I have to report the problem myself to TiVo, even though they provide the cards. They have no idea how long it will take to get fixed. It is as if this company is run by a bunch of children. I am going to do all that I can to lobby my city officials to end the contract with this company. The internet goes down all the time. So if you have phone service with them, you couldn't even make a 911 call. This is the WORST cable company in the country. Better to use tethering with your cell phone and get your TV online. They should be run out of business. The worst customer service I have ever experienced.
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Review by hth
member for 3.4 years, 7 visits, last login: 212 days ago
updated 212 days ago
- Aiken,Aiken,SC
- Contract price not specified.
- "Unfair business practices"
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I signed up for one of their triple play packages. The local representative told me that I would have to lease one of their modems, a Motorola SURFboard digital voice modem SBV5222, as my old modem would not work. I then purchased the exact same modem rather than pay them a monthly lease fee. When the installer came he said that they (Atlantic Broadband) could only use modems that they supplied.
I complained to the local office and they told me that their system was only setup to handle their own equipment which I believe to be untrue. They just don't want customers to buy their own equipment and lose the monthly lease fee.
This is just a money maker for Atlantic Broadband pure and simple.
Comments:
| |  Modem rental
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| | | ABB Sells Modems ABB sells the modems themselves for $60 (SBV5222 still here in MD) if you don't want to rent them. You'd save money starting in month 11, although you'd be screwed if they ever went to D3. | |
| | scrawnyb
join:2004-05-18
Johnstown, PA
kudos:1 | Re: ABB Sells Modems Sorry for bumping an older thread, but ironic you mentioned that. I heard rumors that ABB will be going D3 in some areas.
Also heard to expect speeds of up to 101Mbps, but that's just rumor and I take it with a grain of salt  | |
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Review by osravens
member for 1 year, 417 visits, last login: a few hours ago
updated 274 days ago
- Cumberland,Allegany,MD
- $6995 per month
- "Consistent speed, no bandwidth caps, excellent tech support, best available in area"
- "Value, no DOCSIS 3.0 speeds, some problems with cable TV lineup"
- "Best available in Allegany County, MD; Prices Getting Way Too High"
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I've been with Atlantic Broadband for 3 years now. I currently have their 8 Mb/512 internet. It started as a promotional deal with VoIP access for $49.99 for the first year (plus modem rental). It's gone up $20 or so since then, but it's the best available broadband in this area. Verizon offers nothing more than 3 Mbps DSL, and wants more for it, plus their customer service and billing departments are horrible (left Verizon to head to ABB)
Order and install at new residence was done 5/09. There were some early problems due to bad wiring, but they were fixed. I have very few connectivity issues and the speed is fairly consistent. I'm never below 6.5 Mbps. I can pretty much do whatever I want online, most important to me being online video (HD quality) and I have very few tiling issues or slowdowns. Tech support when I've called has been incredibly helpful, technicians went above and beyond to fix wiring issues, and make sure quality service was attainable.
Some friends have reported some suspecting of throttling with torrents, but I don't really get into those. Some friends have also had issues with connectivity. No bandwidth caps on the horizon, which is a major plus. I use my connection pretty heavily (1 computer) and am glad I don't have to worry about those.
Package is $140/month with cable TV (no digital). I know that's a little high, but Comcast would be little better (who controls the western portion of the county). My bigger complaints are with TV, having disputes with Comcast SportsNet, not offering MLB/NHL/NBA/Big Ten Network, but HD offerings are second to none for the area (Comcast Frostburg system has no HD yet, bought from Adelphia) as are the wide variety of local affiliates for NFL games on Sundays (DC/Baltimore/Altoona-Johnstown affiliates available).
It would be nice to get some of the high speeds some can get elsewhere, but if you're in this area, the best (and arguably, only) choice is Atlantic Broadband.
3/28/11 UPDATE: Max service was upgraded at the beginning of the month to 10 Mbps down/1 Mbps up. Tonight I started receiving that speed. Very happy. There is now a MegaMax service at 15 down/1.5 up available.
The Uniontown service area has seen a massive upgrade to their HD channel lineup, they're over 80 now. I hope Altoona/Johnstown/Cumberland will be seeing the same very soon. If they do, I'll upgrade. Glad to see ABB getting aggressive again at improving their product.
5/12/11 UPDATE: New bill raised price another $13/month. $154 for expanded basic (no digital or HD cable), 10/1 internet and phone is just too high. Called ABB to negotiate new rates, all they could do was issue me a $10 credit on TV for a year. When you consider what others are being offered, we're really being gouged out here since Verizon DSL (Frontier on the WV side) is it. First person told me to downgrade internet to 5/512 because "That's still fast". The sales rep acted like I was insane when I started listing off all the companies with 50 Mbps speed, and that finally upgrading to 10 Mbps was the greatest thing ever. Sales rep got defensive when I mentioned how the channel offerings were being lapped by just about everyone when I started asking if some new ones were going to be added.
I've thought pretty highly of ABB, but if they start capping (and I hope they don't), I'll probably cut them off for Verizon.
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Review by fenix_jn
member for 5.1 years, 1403 visits, last login: a few hours ago
updated 314 days ago
- Miami,Miami-Dade,FL
- $68 per month
- about 3 days
- "Faster than DSL"
- "Becoming really expensive, keep your eye on the bill."
- "Service is good but they add charges like crazy"
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04/03/2011: Still more expensive than ATT's DSL service, even without promotional discount (6M on ATT is $47.95 while on ABB it can be at least $54 and as high as $70)
07/18/10: Well this seems to be my final review for ABB, their service is still good but they have been increasing prices too much lately. Also, had a problem with the internet service recently which didnt have before a tech came in to install some digital boxes. I called CS and they said "it seems you need a technician to check it out", I said OK... then I got a $30 bill later (and no, they never disclosed that I had to pay the $30 should their tech needed to change anything within the internal wiring... there is a little more than the call: I first tried to talk to them using their online service and was offered the tech but it was too quick so I called CS to see if that is what needed to happen and the CS rep confirmed the appointment, on both cases they NEVER disclosed the fee). I called about this and they gave me some BS explanation about that the problem was internal to my wiring instead of external... even though I had no problems BEFORE the installer showed up and connected the boxes. I mentioned this to them and the CS rep went with the same BS with the internal wiring... oh also... I own my cable modem, guess what else showed up on my bill AFTER the tech came to install the boxes??. This one I got a credit for at least but still had to foot the $30 bill. Then they played something on the bill and got billed one month in advance like a new customer so the first bill with the new service included a prorated charge until the install date AND the following month... and they billed me the month after that. As much as I don't like it... AT&T DSL here I go.
I forgot to mention... those 'upgrades' on speed... yes the ones they said that would bump all accounts... NEVER HAPPENED. According to them, the bumps that were supposed to move from 8 to 12 and from 12 to 16, all this time with them and the upgrades never materialized.
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05/23/10: Found the reason for the weird outages: bad splitter.
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05/18/10: Early update: Lately ABB has been dropping the ball: I got my own modem since I didnt want to pay the 'modem rental fee', the modem is a standard motorola SB5101... the connection has been dropping at least twice a week, when it does it lasts for about 6 hours and it usually happens during daytime. Honestly, this never happened with their rented modems, I mean, yes, they had their random disconnects but nothing severe, it usually lasted 5 to 10 minutes but never 6 hours!!.
The problem is also no competition: here the only cable provider (for this specific area) is ABB, Comcast refuses to deal here. SO for internet we have two choices: ATT (DSL) and ABB (Cable) and ATT is sure more expensive than cable by $30 - $40 and slower (their highest speed is 6M while ABB is 12M, although I can get about 8-6M most of the time)
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09/29/09: Wow almost a year since my last update: well speed has become more stable, I still get some drops on speed but they are usually are within 90 - 80% of the advertised speed. The actual speed I get is about 7.53 Mbps. There is no more issue with P2P throttling, in fact they stopped blocking some sites.
Sometimes the modem will disconnect randomly, it happens about once every two weeks, I guess it is some kind of resync. They have been incrementing their pricing slowly but steadily without any notice.
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Well, now going with HSI.... ABB's supplied modem is a Motorola SBV5222 which has USB, Ethernet and Phone connections (VOIP service). The service often goes below the expected service (as low as 6 Mbps, but it could go lower like 4 Mbps), however, is not that much of a problem.
Service is part of a promotion that ABB has going right now, from call to install, it took them about 3 days.
I had some issues with the modem and the router we were using since for some reason it was unable to share the internet connection, and when it shared it, it was extremely slow (up to 1.5 Mbps), I mentioned this to the ABB tech but they couldn't help, I wasn't expecting the help anyways since their support limits to the PC connection itself. Aside that, service has been very good.
Update 09/21/08: well my weird issue with the router was solved thanks to the help of someone in the BBR forums (hint: MAC cloning). Speed has improved substantially since then, usually keeping over 6.4 to 7.3 Mbps. Uploads are usually 480 - 492 Kbps. Now I'm able to get full internet and be protected with the router (even though the SBV5222 works as a modem, it seems to me that it currently works on IP Pass through mode since my router is able to detect my external IP directly and the IP is not a private address kind (192.168.x.x) as it used to happen when it was connected directly to the PC).
Update 10/25/08: I have found some random latency variations. By default, the latency is about 50-60 mS. Some nights after 10 pm EST, it go up about 160+ mS with the drop on speed about 3-4 Mbps. I haven't called ABB about it but if it gets worse they will hear from me.
Update 11/25/08: The speed problem hit me again... my speed dropped to 350 kbps with a latency of over 700 mS. Fortunately it happened after 8 pm EST and it was over by the next day, I still think they must be doing some kind of upgrade to the network. Unfortunately, I still do not see any benefit or receive any notification at all before this happens.
About The P2P issue: so far I have not experienced this drop. The speed drop happens but so far, it happens even if I'm not using any kind of P2P application (plain HTTP traffic). I still think it is some kind of maintenance/upgrade that ABB doesn't bother to tell their customers.
Uh... well several P2P forums confirm the P2P throttling so then yes, it may be happening.
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Review by GaryK7
member for 11.4 years, 532 visits, last login: 298 days ago
updated 319 days ago
- Miami,Miami-Dade,FL
- $53 per month
- about 8 days
- "Price, but only because my condo has a bulk deal."
- "Downtime is outrageous!"
- "I'd change providers if I could."
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I've had DSL from AT&T for many years now. I want to get rid of my home phone and use only my cellphone so I signed-up for Atlantic Broadband HSI. My first call to them was eight days ago. I called on every single day after that. I could never reach a human. Nobody that I left voicemail for returned my calls. I finally got mad today and that seems to have gotten me through to an actual human. Once that happened things went very smoothly.
From the time I spoke with someone until I was up and running was just a few hours; the time it took to place the order, pick up the modem; an excellent Motorola SURFboard, get some cable, and switch the connection from my DSL to cable. This doesn't make up for the previous poor customer service. But it was worthy of note.
Installation was very easy. I had no problems at all doing it myself. The connection worked on the first try. My connection speeds for the same promised numbers (8mbps/768kbps) as my DSL were noticeably faster. In otherwords, I could see pages rendering much faster. Uploads speeds were also much faster.
I'll update my review again in a week when I have something more substantial to comment on with regard to the actual connection reliability.
Again, so far customer service goes they may as well not have any. It was awful. I practically had to beg them to let me become a customer. If I had another option I would have taken it. However I'm in a condo association with bulk cable so my options are DSL or ABB cable.
UPDATED: March 29, 2011
Unfortunately, I'm still stuck with Atlantic Broadband.
I've never seen a cable provider with as many scheduled maintenance windows at this one has. It's not unusual to have both internet and TV down from midnight until 6:00 AM at least once per week. This past week there were three of these scheduled downtimes.
When they manage to keep everything working my service seems good. Unfortunately, they seem to have problems keeping the system up and running. In the past year I've had many outages that lasted from several hours to over two days. There is no such thing as a brief outage with this company.
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 329 days ago
- Miami,Miami-Dade,FL
- $121 per month
- "Able to load Google.com sometimes"
- "FREQUENT outages"
- "Atlantic Broadband is not a good ISP"
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Atlantic Broadband is not a good ISP. Regular outages over night, often
several times a week. It may be their policy to do sporadic maintenance
over night under the assumption that no one will notice.
They are currently experiencing a 12+ hour outage of phone, cable, and data
service over the entire state of Florida. Seems unheard of for a major
ISP. If the company was AT&T, this would be national news. Yet Atlantic
Broadband doesn't so much as have a mention of the outage anywhere on their
website.
Nor, for that matter, does their website list any e-mail contacts or
customer support form. I am baffled by ISPs that run such dormant websites.
When you're an Internet Service Provider, this is like boarding up your
storefront and posting a sign that says "out to lunch."
Comments:
| | too many outages it was more like a 24 hour outage of phone cable and internet for all of florida. No mention of it on any news station. | |
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Review by Davidr627
member for 1.1 years, 19 visits, last login: 23 days ago
updated 1 year ago
- Grasonville,Queen Annes,MD
- $92 per month
- about 5 days
- "Best option in Grasonville MD"
- "This is 2011 and my fastest DL option is 8mb down?????"
- "Given the little competition in our area, this is the best service in town"
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My $92is my total bill for VOIP, Max HS internet 8mb down/500kb up, cable modem lease fee, and taxes. For the most part, I have been happy with the service. I get 7.5 mb down daily. The speed does drop a little at night with heavy usage in the area. The service is up about 99% of the time. VOIP is awesome. I have been with them for about 5 years.
Comments:
scrawnyb
join:2004-05-18
Johnstown, PA
kudos:1 | Max Speed Changes Just a note:
As of March 1st, ABB has added a new speed tier, MegaMax HSI that is generally 15Mbps down and 1.5Mbps up (or 16Mbps down if you're in Miami).
»atlanticbb.com/wfmegamaxservice.···i&page=7
(And no, I don't work for ABB, just a happy customer) | |
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Review by mitchell29
(review was emailed from domain mac.com)
lodged 1 year ago
- Miami Beach,Miami-Dade,FL
- $175 per month
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for a year i have complained about poor reception from you co i have had 6 or 7 guys here and all saw a problem but had no fix so i will be forced to change companies because your co is not willing to provide me with proper service i wil lalso be forced at the next meeting bring up changing our service for all 750 units mitchell margolis 305 5324997l
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Review by (hidden by request)
(review was emailed from domain atlanticbb.net)
lodged 1.2 years ago
- Chestertown,Kent,MD
- $60 per month
- (24 month contract)
- "One day they may have some real competition & I can change my ISP"
- "Atlantic Broadband are simply crap!"
- "Dont use Atlantic Broadband"
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I use Atlantic Broadband and their service is lamentable. They have NEVER
EVER been able to supply the Download/upload speeds which they are
contracted to supply. I have complained many many times. Their technicians
admit that the infrastructure is simply not in place on the Eastern Shore to
supply the speeds they claim. Speak to a supervisor & request a monthly
discount - I currently get about 10% off my account.
It's better than nothing but I would NOT recommend them!
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