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Turbo $69.00 member for 21.5 years, 230 visits, last login: 3.1 years ago lodged 5.3 years ago
Package: Internet only - Express Plus - 100mbps down/10mbps up (advertised as $29.99) Original Package: 60mbps down/6mbps up Using my own modem (SB6141) I have had service for 8 months now, so I can certainly review the internet service based on a large chunk of time. ORDERING To start, the ordering process was excellent. Called ABB a few times before actually ordering. Once was to get price estimates (for bundles too) and the lady was very helpful. Another time was to confirm modem compatibility. The tech support team was amazing-and there was no holding whatsoever at 8pm. Learned that pretty much any modem works with ABB, there is only one (can't remember model) that doesn't. Eventually called and placed an order. Total was $29.99 as advertised due to bringing my own modem (which cost me about $50). There are no taxes or fees at all if ordering pure internet service! Service was installed about a week later. INSTALLATION Install process was alright. Connection made at street and then moved to the house. I had already run a brand new RG6 cable just because I could. My termination point includes about 10 other cables too. I have it organized nicely with high-end connectors and labels. Installer said he is required to replace all coax ends. I told him I did not want the service if he did, but allowed him to replace the one on incoming grounding block. He was okay with that, activated modem, confirmed internet works, done. RELIABILITY After several months the internet has only gone out 3 times. One was due to local construction, and the road pavers messed up an underground cable in the neighborhood. This was not ABB's fault. Other times the modem showed connectivity but websites simply didn't work (no, it wasn't my router). Due to the rare occurrence, I'm not docking ABB for this. CUSTOMER SERVICE/UPGRADE Original order was for 60/6 internet, a few months after ABB took over Metrocast. Always got this advertised speed, if not a few mbps over. I get 8 downstream channels, with 4 upstream channels-the state of CT is DOCSIS 3.1 ready fyi. I have absolutely no reason to go to gigabit service, not to mention-its not in my budget. Anyways, after a few months, the speed tier was increased to 100/10. Called and spoke to who I would call an "insane lady." She did not understand how we wanted to upgrade the speed. She was not aware of the package changes (ABB must not have told reps?). Kept saying 60 still exists and then it jumps to 120. That call ended in a failure. Called a week later, got a helpful person. Said it would cost $1.99ish extra since we were an existing customer. Was okay with that, she put it in and said the new speed would activate that night. Never happened. Contacted ABB on Twitter a few days later (no time between) and they helped. Found an issue, and pushed an update to the modem instantly. Due to the two customer service issues, I have docked ABB a point for this. However, due to the fact that I never have to call (no billing issues either, yet), they are still on my easily-good side. CONCLUSION I highly recommend Atlantic Broadband, especially over Frontier (CT customer). The price is wonderful, as is reliability/speed. I expect a few customer service issues here and there-so they are still good in my book. Install and modem compatibility went fine. An all around good service. member for 8 years, 498 visits, last login: 5.2 years ago lodged 7.1 years ago
They bought metrocast and upped the speed and changed my DVR for a Tivo whats not to love. member for 22.6 years, 7300 visits, last login: 39 days ago lodged 7.4 years ago
I originally ordered at a promotional 12-month price. I brought and have used my own modem for the past 3+ years, and didn't have any problems getting ABB to provision it. After the promotional period expired, Atlantic Broadband has since increased my price three more times. Speeds are below average for the price, although there are rumors of a speed increase coming later this year. The upload speed is particularly terrible at only 3 Mbps (10% of my rated downstream speeds). I will say that we do a fair bit of video streaming using all the major players, and it generally works reliably, even during peak times of the day. member for 13.1 years, 885 visits, last login: 4 days ago updated 8.1 years ago
My ISP was purchased by Atlantic Broadband. the transition has been fairly easy, and ABB brought in higher speed tiers. So far the service has been pretty good. member for 23.3 years, 6308 visits, last login: 2.5 years ago lodged 8.2 years ago
I live in an apartment with Comcast and Atlantic (and AT&T but UVerse is junk) and had Comcast for many years, but after they announced their caps I decided it was finally time to switch... Called up Atlantic late one night and spoke to a sales guy that spoke English (you listening comcast?), got what I think was a great $/mbits package ($29.99 for 12 mo for 60/6)... transferred me to a tech support person that also much to my amazement spoke English, gave him my mac address for my modem and had me provisioned and online... entire process was maybe a half hour... super painless and everyone was very nice... been using the service for about a month now and speeds have been fairly consistent advertised speeds, and as a bonus my VPN has not dropped once since switching from comcast to atlanticbb which I find more important honestly member for 21 years, 827 visits, last login: 5.4 years ago updated 8.4 years ago
We've been on ABB since the beginning of 2011. Since then we were on a 15/1.5 package, as that is the highest they had at the time. Throughout the past four and half years, the service while slower than neighboring communities, has been rock solid. Any problems we've had from natural incidents, customer service has been spot on. Always getting someone out to replace a cable, check the lines, etc. Now, after two years of saying, "We are upgrading", it finally happened. We are now at 120/10!! While I hope they increase the upload, it's a huge leap over the 15/1.5 we had before. Again, the service has been near perfect. Customer service came above and beyond what I thought they would when I upgraded to the new speeds. Instead of the normal rate$75/month, they signed me up for the promo $40/month for two years! Unexpected outages happen, and the problem is normally taken care of quite quickly, even when it was the 2am on a Sunday episode. Can't wait to see what they do from here! regards, James member for 16.4 years, 1497 visits, last login: 137 days ago lodged 8.6 years ago
I have been an Atlantic Broadband customer for over 8 years now and lately their service has been atrocious. It makes me want to vomit. I pay 423 dollars a month, have all the premium services thinking I would get better quality and it's all lies. Internet constantly drops all the time. I've scheduled countless technicians to come fix the problem and non have fixed it successfully. Every time I call they just tell me I'm in a blackout zone. Apparently I've been in a blackout zone for over 8 months. I cannot count on this internet service for any of my conference calls online, or for active updates with stock market software. IT HAS COSTED ME THOUSANDS in day trading. Their customer service is just as bad. Technicians cancel calls because it's not convenient for them to come to my apartment due to traffic. Their phone support always has some snarky sarcastic person from New Hampshire that speaks to you in the most condescending tone imagined, without ever fixing the problem. I have requested a new router several times and they WILL NOT REPLACE IT even though I know it is an issue. DO NOT GET ATLANTIC BROADBAND. THEY JUST LOST A LOYAL CUSTOMER FOR 8 YEARS DO TO CRAP SERVICE IN ALL ASPECTS. AND I DOUBT THEY CARE. I HATE THEM MORE THAN HITLER!!!! I WILL DO EVERYTHING IN MY POWER TO MAKE SURE EVERYONE KNOWS THIS!!! member for 9.1 years, driveby review (so far) updated 9.1 years ago
love my speed member for 13.6 years, 2 visits, last login: 9.1 years ago lodged 9.2 years ago
8 July 2014 »www.speedtest.net/my-res ··· 12795167 24 Dec 2013 Free upgrade to 30/3 from 20/2. All is good. [URL=http://www.speedtest.net/my-result/3185969012][IMG]»www.speedtest.net/result ··· G][/URL] 2 Jun 2013 [URL=http://www.speedtest.net][IMG]»www.speedtest.net/result ··· G][/URL] 20/2 very stable 16 Oct 2012 [URL=http://www.speedtest.net][IMG]»www.speedtest.net/result ··· G][/URL] 30 July 2012 Got an upgrade. Very satisfied with ABB. »www.speedtest.net/result ··· 7175.png 17 Jan 2012 Getting better all the time! »www.speedtest.net/result ··· 3233.png 17 Dec 2011 Got an upgrade and didn't know it? :::.. Combined Test Results ..::: Download Connection:: 7734 Kbps or 7.6 Mbps Download Test Size:: 5.9 MB or 6042 kB or 6186598 bytes Download Speed:: 967 kB/s Upload Connection:: 958 Kbps or 0.9 Mbps Upload Test Size:: 579 kB or 579 kB or 592920 bytes Upload Speed:: 120 kB/s Tested At:: »TestMy.net version:12 Test Time:: 2011-12-17 11:38:30 Local Time Validation:: »testmy.net/db/tNOY85I.P89wVAb User Agent:: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Trident/5.0) [!] 22 March 2006 This past Saturday VoIP was installed by Atlantic Broadband along with an upgrade to Digital Cable for the television. Internet is still 3/320. All services are consistently of high quality. The modem for VoIP and internet is Motorola SBV5220 Surfboard. Great diagnostics page. :::.. Download Stats ..::: Download Connection is:: 3916 Kbps about 3.92 Mbps (tested with 5983 kB) Download Speed is:: 478 kB/s Tested From:: »testmy.net/ (Server 1) Test Time:: 2006/08/18 - 5:50pm Bottom Line:: 68X faster than 56K 1MB Download in 2.14 sec Tested from a 5983 kB file and took 12.515 seconds to complete Download Diagnosis:: Awesome! 20% + : 57.27 % faster than the average for host (atlanticbb.net) D-Validation Link:: »testmy.net/stats/id-FJPCB364S User Agent:: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; WP EmbeddedWB 14.55; .NET CLR 1.1.4322; .NET CLR 2.0.50727) [!] :::.. Upload Stats ..::: Upload Connection is:: 314 Kbps about 0.31 Mbps (tested with 579 kB) Upload Speed is:: 38 kB/s Tested From:: »testmy.net/ (Server 1) Test Time:: 2006/08/18 - 5:51pm Bottom Line:: 5X faster than 56K 1MB Upload in 26.95 sec Tested from a 579 kB file and took 15.09024 seconds to complete Upload Diagnosis:: Awesome! 20% + : 22.66 % faster than the average for host (atlanticbb.net) U-Validation Link:: »testmy.net/stats/id-640RMU7WL User Agent:: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; WP EmbeddedWB 14.55; .NET CLR 1.1.4322; .NET CLR 2.0.50727) [!] 21 February 2007 Nothing new to report. Had a couple of outages but they were weather related. Customer service is fast, patient and usually knowledgeable. I'm still a satisfied user of Atlantic Broadband. 30 August 2007 This service, internet~digital cable~VoIP, is just plain stable. It's a set and forget item. Absolutely nothing negative to report. 19 February 2008 Again: "This service, internet~digital cable~VoIP, is just plain stable. It's a set and forget item. Absolutely nothing negative to report." 23 June 2008 Effective 1 September 2008, Atlantic Broadband will be increasing speeds across the board in Pennsylvania at no extra charge. As follows: Starter High Speed 320/320 to 512/512. Kbps of course. Preferred High Speed 3/320 to 5/512. Me! Max High Speed 5/512 to 8/512. Still very satisfied with Atlantic Broadband 22 August 2008 Got the speed increase a bit early. Preliminary results are as follows: :::.. testmy.net test results ..::: Download Connection is:: 4748 Kbps about 4.75 Mbps (tested with 4096 kB) Download Speed is:: 580 kB/s Upload Connection is:: 482 Kbps about 0.5 Mbps (tested with 1013 kB) Upload Speed is:: 59 kB/s Tested From:: »testmy.net (Main) Test Time:: 2008/08/22 - 6:50am D-Validation Link:: »testmy.net/stats/id-0VG9RN63P U-Validation Link:: »testmy.net/stats/id-ZWIS1AXRF User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506; OfficeLiveConnector.1.0; WWTClient2) [!] 28 February 2009 This past week, I'm thinking Tuesday or Wednesday, was the first time I encountered any real problems with service.. Early in the morning the cable, internet and VoIP went down. The outage covered Central PA and parts of Maryland. The cable and VoIP came back on very fast but no internet connection could be made. I tried every trick in the book trying to reestablish it to no avail. Finally called a tech friend and explained the problem. Simple solution was a pin hole reset button on the back of the Motorola SBV5220 Surfboard. Fixed. I don't know if ABB should have/could have sent a reset signal to the network or not. Would have saved me and probably a multitude of others a major source of frustration. O'well, at least I have learned another avenue of solving a problem from this experience. Good can come out of bad. 7 October 2009 Nothing new to report. We simply have a very stable system here which I am very satisfied with. When I do have an issue of any kind Customer Service is swift in resolving it. Kudos to Atlantic Broadband in Central PA. 30 October 2010 Geez...it's been a year! :::.. testmy.net test results ..::: Download Connection is:: 4773 Kbps about 4.77 Mbps (tested with 579 kB) Download Speed is:: 583 kB/s Upload Connection is:: 470 Kbps about 0.5 Mbps (tested with 579 kB) Upload Speed is:: 57 kB/s Tested From:: »testmy.net (Dallas, TX USA) Test Time:: 2010-10-30 08:14:47 GMT -7 Validation:: »testmy.net/db/6SGHR418X& ··· dual=yes User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; OfficeLiveConnector.1.5; OfficeLivePatch.1.3; WWTClient2) [!] Attachments: member for 21 years, 5825 visits, last login: 7.9 years ago updated 9.7 years ago
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