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Review by ricbnh See Profile

  • Location: Rochester, Strafford, NH, USA
  • Cost: $70 per month
  • No Cap
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Turbo $69.00

member for 21.5 years, 230 visits, last login: 3.1 years ago
lodged 5.3 years ago







Review by austinblock See Profile

  • Location: Niantic, New London, CT, USA
  • Cost: $32 per month
  • Install: about 7 days
  • No Cap
Speed and price as advertised. 100% reliable.
Strange customer service call.
For internet only, I can say its an amazing experience.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Package: Internet only - Express Plus - 100mbps down/10mbps up (advertised as $29.99)

Original Package: 60mbps down/6mbps up

Using my own modem (SB6141)

I have had service for 8 months now, so I can certainly review the internet service based on a large chunk of time.

ORDERING

To start, the ordering process was excellent. Called ABB a few times before actually ordering. Once was to get price estimates (for bundles too) and the lady was very helpful. Another time was to confirm modem compatibility. The tech support team was amazing-and there was no holding whatsoever at 8pm. Learned that pretty much any modem works with ABB, there is only one (can't remember model) that doesn't.

Eventually called and placed an order. Total was $29.99 as advertised due to bringing my own modem (which cost me about $50). There are no taxes or fees at all if ordering pure internet service! Service was installed about a week later.

INSTALLATION

Install process was alright. Connection made at street and then moved to the house. I had already run a brand new RG6 cable just because I could. My termination point includes about 10 other cables too. I have it organized nicely with high-end connectors and labels. Installer said he is required to replace all coax ends. I told him I did not want the service if he did, but allowed him to replace the one on incoming grounding block. He was okay with that, activated modem, confirmed internet works, done.

RELIABILITY

After several months the internet has only gone out 3 times. One was due to local construction, and the road pavers messed up an underground cable in the neighborhood. This was not ABB's fault. Other times the modem showed connectivity but websites simply didn't work (no, it wasn't my router). Due to the rare occurrence, I'm not docking ABB for this.

CUSTOMER SERVICE/UPGRADE

Original order was for 60/6 internet, a few months after ABB took over Metrocast. Always got this advertised speed, if not a few mbps over. I get 8 downstream channels, with 4 upstream channels-the state of CT is DOCSIS 3.1 ready fyi. I have absolutely no reason to go to gigabit service, not to mention-its not in my budget. Anyways, after a few months, the speed tier was increased to 100/10. Called and spoke to who I would call an "insane lady." She did not understand how we wanted to upgrade the speed. She was not aware of the package changes (ABB must not have told reps?). Kept saying 60 still exists and then it jumps to 120. That call ended in a failure.

Called a week later, got a helpful person. Said it would cost $1.99ish extra since we were an existing customer. Was okay with that, she put it in and said the new speed would activate that night. Never happened. Contacted ABB on Twitter a few days later (no time between) and they helped. Found an issue, and pushed an update to the modem instantly.

Due to the two customer service issues, I have docked ABB a point for this. However, due to the fact that I never have to call (no billing issues either, yet), they are still on my easily-good side.

CONCLUSION

I highly recommend Atlantic Broadband, especially over Frontier (CT customer). The price is wonderful, as is reliability/speed. I expect a few customer service issues here and there-so they are still good in my book. Install and modem compatibility went fine. An all around good service.

member for 8 years, 498 visits, last login: 5.2 years ago
lodged 7.1 years ago


Review by billh491 See Profile

  • Location: Pomfret Center, Windham, CT, USA
  • Cost: $70 per month
  • Install: about 1 days
purchased m old provider and added more speed
nothing
i can get 2 cable providers at my house as i live on the town line could go with charter but staied with ABB
Pre Sales information:
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They bought metrocast and upped the speed and changed my DVR for a Tivo whats not to love.

member for 22.6 years, 7300 visits, last login: 39 days ago
lodged 7.4 years ago


odog
Minister of internet doohickies
Premium Member
join:2001-08-05
Atlanta, GA

odog

Premium Member

after all these years

Great to see you're still a happy customer!

billh491
join:2001-08-09
Portland, CT

billh491

Member

Re: after all these years

26 years of cable the last 16 with internet, Great to hear from you odog.






Review by EnerJi See Profile

  • Location: Miami Beach, Miami-Dade, FL, USA
  • Cost: $52 per month (month by month)
  • No Cap
More reliable than they used to be. No caps.
Pathetic upload speeds. Download is below average for the money and compared to other leading ISPs.
Take a look at the competition in your area to see how they compare to ABB, but they are OK if your only option.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I originally ordered at a promotional 12-month price. I brought and have used my own modem for the past 3+ years, and didn't have any problems getting ABB to provision it. After the promotional period expired, Atlantic Broadband has since increased my price three more times. Speeds are below average for the price, although there are rumors of a speed increase coming later this year. The upload speed is particularly terrible at only 3 Mbps (10% of my rated downstream speeds).

I will say that we do a fair bit of video streaming using all the major players, and it generally works reliably, even during peak times of the day.

member for 13.1 years, 885 visits, last login: 4 days ago
updated 8.1 years ago


Review by nelamvr6 See Profile

  • Location: New London, New London, CT, USA
  • Cost: $77 per month
  • No Cap
Pretty good speeds, fairly reliable
Speeds slow down during prime time
The best choice in SE Connecticut

My ISP was purchased by Atlantic Broadband. the transition has been fairly easy, and ABB brought in higher speed tiers. So far the service has been pretty good.

member for 23.3 years, 6308 visits, last login: 2.5 years ago
lodged 8.2 years ago







Review by FLECOM See Profile

  • Location: Miami, Miami-Dade, FL, USA
  • Cost: $30 per month
No cap, it's not comcast
No complaints!
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I live in an apartment with Comcast and Atlantic (and AT&T but UVerse is junk) and had Comcast for many years, but after they announced their caps I decided it was finally time to switch...

Called up Atlantic late one night and spoke to a sales guy that spoke English (you listening comcast?), got what I think was a great $/mbits package ($29.99 for 12 mo for 60/6)... transferred me to a tech support person that also much to my amazement spoke English, gave him my mac address for my modem and had me provisioned and online... entire process was maybe a half hour... super painless and everyone was very nice...

been using the service for about a month now and speeds have been fairly consistent advertised speeds, and as a bonus my VPN has not dropped once since switching from comcast to atlanticbb which I find more important honestly

member for 21 years, 827 visits, last login: 5.4 years ago
updated 8.4 years ago


Review by F34R See Profile

  • Location: Barnwell, Barnwell, SC, USA
  • Cost: $40 per month (24 month contract)
  • No Cap
Great speeds, low latency, fast and reliable customer service. Promo price for the new Docsis 3 upgrades is amazing as well.
I haven't had any problems with the service.
Great customer service, fast speeds, low prices. Two thumbs up!

We've been on ABB since the beginning of 2011. Since then we were on a 15/1.5 package, as that is the highest they had at the time. Throughout the past four and half years, the service while slower than neighboring communities, has been rock solid. Any problems we've had from natural incidents, customer service has been spot on. Always getting someone out to replace a cable, check the lines, etc.

Now, after two years of saying, "We are upgrading", it finally happened. We are now at 120/10!! While I hope they increase the upload, it's a huge leap over the 15/1.5 we had before. Again, the service has been near perfect. Customer service came above and beyond what I thought they would when I upgraded to the new speeds. Instead of the normal rate$75/month, they signed me up for the promo $40/month for two years!

Unexpected outages happen, and the problem is normally taken care of quite quickly, even when it was the 2am on a Sunday episode.

Can't wait to see what they do from here!

regards,
James

member for 16.4 years, 1497 visits, last login: 137 days ago
lodged 8.6 years ago


Review by alecmerkel See Profile

  • Location: Miami Beach, Miami-Dade, FL, USA
  • Cost: $423 per month
Was fast when it worked(download only). Crap upload though
Never worked, consistently drops. Always in blackout zones
Service has gone to garbage in the last 8 months, Crap upload
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I have been an Atlantic Broadband customer for over 8 years now and lately their service has been atrocious. It makes me want to vomit. I pay 423 dollars a month, have all the premium services thinking I would get better quality and it's all lies. Internet constantly drops all the time. I've scheduled countless technicians to come fix the problem and non have fixed it successfully. Every time I call they just tell me I'm in a blackout zone. Apparently I've been in a blackout zone for over 8 months. I cannot count on this internet service for any of my conference calls online, or for active updates with stock market software. IT HAS COSTED ME THOUSANDS in day trading.

Their customer service is just as bad. Technicians cancel calls because it's not convenient for them to come to my apartment due to traffic. Their phone support always has some snarky sarcastic person from New Hampshire that speaks to you in the most condescending tone imagined, without ever fixing the problem. I have requested a new router several times and they WILL NOT REPLACE IT even though I know it is an issue.

DO NOT GET ATLANTIC BROADBAND. THEY JUST LOST A LOYAL CUSTOMER FOR 8 YEARS DO TO CRAP SERVICE IN ALL ASPECTS. AND I DOUBT THEY CARE. I HATE THEM MORE THAN HITLER!!!! I WILL DO EVERYTHING IN MY POWER TO MAKE SURE EVERYONE KNOWS THIS!!!

member for 9.1 years, driveby review (so far)
updated 9.1 years ago

sparky007
join:2011-08-25
Phoenix, AZ

sparky007

Member

423 per month!!!

423 per month!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Satellite or Cellular would be better.

Sandy
@atlanticbb.net

Sandy

Anon

FYI

Nothing has changed. Quality fluctuates dramatically. phone has constant buzzing, and internet is sporadic at best. However, they are the best in town as they are the only one in town.
NetLarry
join:2007-03-18
Johnstown, PA

NetLarry

Member

Re: FYI

Phone buzzing is a problem on the house phone line, not the service. Please call ABB technical support at 1-888-536-9600 to have the issues examined and solutions attempted.
NetLarry

NetLarry

Member

Review by alecmerkel

Technical support is from Johnstown, PA and Altoona, PA, not New Hampshire.

If you have recurring issues, there are technical support supervisors who can investigate in depth.

If you are in a MDU (multiple dwelling unit) and your wifi shows >40 wifi networks, there's a good chance that wifi interference will cause you problems - ethernet is your friend in those situations.

I have no idea what "blackout zone" is, never having heard that term here and worked here many years.

If you're using your services for business, you should have Business Class service, which includes 4-hour response time for trouble calls.

Review by microchoz See Profile

  • Location: Miami, Miami-Dade, FL, USA
  • Cost: $40 per month
  • No Cap
very good
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

love my speed

member for 13.6 years, 2 visits, last login: 9.1 years ago
lodged 9.2 years ago







Review by dliw See Profile

  • Location: Altoona, Blair, PA, USA
  • Cost: $148 per month
  • Install: about 3 days
Dependable service
None I can think of.
Satisfied customer
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

8 July 2014
»www.speedtest.net/my-res ··· 12795167

24 Dec 2013
Free upgrade to 30/3 from 20/2. All is good.
[URL=http://www.speedtest.net/my-result/3185969012][IMG]»www.speedtest.net/result ··· G][/URL]

2 Jun 2013
[URL=http://www.speedtest.net][IMG]»www.speedtest.net/result ··· G][/URL]
20/2 very stable

16 Oct 2012
[URL=http://www.speedtest.net][IMG]»www.speedtest.net/result ··· G][/URL]

30 July 2012
Got an upgrade. Very satisfied with ABB.
»www.speedtest.net/result ··· 7175.png

17 Jan 2012
Getting better all the time!

»www.speedtest.net/result ··· 3233.png

17 Dec 2011
Got an upgrade and didn't know it?

:::.. Combined Test Results ..:::
Download Connection:: 7734 Kbps or 7.6 Mbps
Download Test Size:: 5.9 MB or 6042 kB or 6186598 bytes
Download Speed:: 967 kB/s
Upload Connection:: 958 Kbps or 0.9 Mbps
Upload Test Size:: 579 kB or 579 kB or 592920 bytes
Upload Speed:: 120 kB/s
Tested At:: »TestMy.net version:12
Test Time:: 2011-12-17 11:38:30 Local Time
Validation:: »testmy.net/db/tNOY85I.P89wVAb
User Agent:: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Trident/5.0) [!]

22 March 2006
This past Saturday VoIP was installed by Atlantic Broadband along with an upgrade to Digital Cable for the television. Internet is still 3/320. All services are consistently of high quality. The modem for VoIP and internet is Motorola SBV5220 Surfboard. Great diagnostics page.

:::.. Download Stats ..:::
Download Connection is:: 3916 Kbps about 3.92 Mbps (tested with 5983 kB)
Download Speed is:: 478 kB/s
Tested From:: »testmy.net/ (Server 1)
Test Time:: 2006/08/18 - 5:50pm
Bottom Line:: 68X faster than 56K 1MB Download in 2.14 sec
Tested from a 5983 kB file and took 12.515 seconds to complete
Download Diagnosis:: Awesome! 20% + : 57.27 % faster than the average for host (atlanticbb.net)
D-Validation Link:: »testmy.net/stats/id-FJPCB364S
User Agent:: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; WP EmbeddedWB 14.55; .NET CLR 1.1.4322; .NET CLR 2.0.50727) [!]

:::.. Upload Stats ..:::
Upload Connection is:: 314 Kbps about 0.31 Mbps (tested with 579 kB)
Upload Speed is:: 38 kB/s
Tested From:: »testmy.net/ (Server 1)
Test Time:: 2006/08/18 - 5:51pm
Bottom Line:: 5X faster than 56K 1MB Upload in 26.95 sec
Tested from a 579 kB file and took 15.09024 seconds to complete
Upload Diagnosis:: Awesome! 20% + : 22.66 % faster than the average for host (atlanticbb.net)
U-Validation Link:: »testmy.net/stats/id-640RMU7WL
User Agent:: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; WP EmbeddedWB 14.55; .NET CLR 1.1.4322; .NET CLR 2.0.50727) [!]

21 February 2007
Nothing new to report. Had a couple of outages but they were weather related. Customer service is fast, patient and usually knowledgeable. I'm still a satisfied user of Atlantic Broadband.

30 August 2007
This service, internet~digital cable~VoIP, is just plain stable. It's a set and forget item. Absolutely nothing negative to report.

19 February 2008
Again: "This service, internet~digital cable~VoIP, is just plain stable. It's a set and forget item. Absolutely nothing negative to report."

23 June 2008
Effective 1 September 2008, Atlantic Broadband will be increasing speeds across the board in Pennsylvania at no extra charge. As follows:

Starter High Speed 320/320 to 512/512. Kbps of course.
Preferred High Speed 3/320 to 5/512. Me!
Max High Speed 5/512 to 8/512.

Still very satisfied with Atlantic Broadband

22 August 2008
Got the speed increase a bit early. Preliminary results are as follows:

:::.. testmy.net test results ..:::
Download Connection is:: 4748 Kbps about 4.75 Mbps (tested with 4096 kB)
Download Speed is:: 580 kB/s
Upload Connection is:: 482 Kbps about 0.5 Mbps (tested with 1013 kB)
Upload Speed is:: 59 kB/s
Tested From:: »testmy.net (Main)
Test Time:: 2008/08/22 - 6:50am
D-Validation Link:: »testmy.net/stats/id-0VG9RN63P
U-Validation Link:: »testmy.net/stats/id-ZWIS1AXRF
User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506; OfficeLiveConnector.1.0; WWTClient2) [!]

28 February 2009
This past week, I'm thinking Tuesday or Wednesday, was the first time I encountered any real problems with service.. Early in the morning the cable, internet and VoIP went down. The outage covered Central PA and parts of Maryland.

The cable and VoIP came back on very fast but no internet connection could be made. I tried every trick in the book trying to reestablish it to no avail. Finally called a tech friend and explained the problem. Simple solution was a pin hole reset button on the back of the Motorola SBV5220 Surfboard. Fixed.

I don't know if ABB should have/could have sent a reset signal to the network or not. Would have saved me and probably a multitude of others a major source of frustration. O'well, at least I have learned another avenue of solving a problem from this experience. Good can come out of bad.

7 October 2009
Nothing new to report. We simply have a very stable system here which I am very satisfied with. When I do have an issue of any kind Customer Service is swift in resolving it. Kudos to Atlantic Broadband in Central PA.

30 October 2010
Geez...it's been a year!
:::.. testmy.net test results ..:::
Download Connection is:: 4773 Kbps about 4.77 Mbps (tested with 579 kB)
Download Speed is:: 583 kB/s
Upload Connection is:: 470 Kbps about 0.5 Mbps (tested with 579 kB)
Upload Speed is:: 57 kB/s
Tested From:: »testmy.net (Dallas, TX USA)
Test Time:: 2010-10-30 08:14:47 GMT -7
Validation:: »testmy.net/db/6SGHR418X& ··· dual=yes
User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; OfficeLiveConnector.1.5; OfficeLivePatch.1.3; WWTClient2) [!]



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member for 21 years, 5825 visits, last login: 7.9 years ago
updated 9.7 years ago


MindChild
@atlanticbb.net

MindChild

Anon

Blows

Atlantic Broadband has service outages here at least once a week. Sometimes for minutes, sometimes for hours. They traffic shape P2P or flat out block it. KAD is blocked. Typical "We dont want you to run a server" ports are blocked (21, 80, etc).

Elizabeth Lee
@atlanticbb.net

Elizabeth Lee

Anon

Broadband Atlantic

Can't stand this company! Their customer service is a joke. They miss appoinments, don't call back, leave you on hold for a long time. It takes lots of calls to get anything done and it is always frustrating. If you can get other service -- do it!

Alonzo Quijana
@atlanticbb.net

Alonzo Quijana

Anon

Terrible Atlantic BB "High speed" service

Horrendous service. Long waits on hold. Tech support, cutomer "service," and the tech guy who makes the service call always have a different explanation for what's wrong. This past month my 3meg "high speed" connection ($34.95 a month) has been running at average 174Kbs (have tested on a 3 month old mac and 4 week old Lenovo laptop). Explanation? Construction in the area. Rain. Lightening. Power spikes. Too many people watching television. My computer. Software. Etc etc. Today the tech refused to come upstairs to my apt (after I waited all morning) saying that construction in the area was to blame and that he couldn't help. I called tech support later in the day and they said it was the modem. (The HDTV is often out, especially at night). So I'll have to wait at home ANOTHER day while they dispatch a tech guy. Customer service suggested I switch to AT&T and refused to refund the last month's charges (I did get 2 weeks back after waiting for supervisor). Second suggestion? That I move to Miami (Comcast) if I don't like Atlantic BB service.

I work in Latin America about a week each month and the broadband there is MUCH faster, especially in Mexico City (Telmex). Why why why do we get this third world service here in Miami Beach?

dliw
Premium Member
join:2003-03-09
Elsewhere

dliw

Premium Member

Wish you had the same

I truly wish those who posted negative service comments could enjoy the level of service I am receiving. We have had only one complete loss of service, cable~internet~ phone, in all this time and it was for a very short period early in the day. I'm happy, especially with the new speeds coming.

Damir S
@atlanticbb.net

Damir S

Anon

Hate Atlantic BB

I hate this company for their monopoly in Miami Beach without providing good speeds for my money! I'm paying $54 monthly for their service-only internet! why they charge more than comcast? i can't understand why upload speed so low 200-400 kds/s is a joke! I wanna be with other company, do I really have to move out of my building!! ABB suck!

rom78
@aol.com

rom78

Anon

they are garbage

the service is garbage. the HD is garbage. i cant believe north miami has to have this piece of chit.