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Review by Caer 
member for 7.2 years, 0 visits, last login: 7.2 years ago
lodged 7.2 years ago
 Perryville,Cecil,MD
 $49 per month- (12 month contract)
 about 5 days "extremely stable connection" "install tech was a lazy bum" "love the service,even though I did set it all up myself !"
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I ordered their 3meg/360k package. It took about a week from order to install. The independant tech who came to install this at my house found that he would have to go under my house in the crawl space in order to run the coax line out to the main box. After a bit of "ho-hum,ho-hum" on his part,it was clear to me that he did not want to get a little dirty actually having to work. I guess he thought it would be just another,(connect the coax to the modem and then to the PC and "vualla",you now have broadband" type of job. So I ended up going under my home so I could have the coax fed down to me,so I in-turn could route it out to the box so he could then hook it up..."what a bum",is all I could think!!!!!
Now that I've had the service for a couple of weeks,I am a very satisfied customer.The speed has been great and very reliable.I used to have Comcast a couple years ago,so I understand that there are times during the day when you'll see it run a little slower. But,other than that...it so far has'nt given me any reason to regret going with Atlantic Broadband.
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Review by jonathanlord
member for 8.8 years, 1212 visits, last login: 1.6 years ago
lodged 7.3 years ago
- North Miami Beach,Miami-Dade,FL
- $44 per month
- about 1 days
- "Stable Service"
- "Customer Service is horrible"
- "Good service if you don't need support, a little pricey, but no real competition"
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Atlantic Broadband is overpriced, but the service is reliable. The few calls to customer service have been horrible, with conflicting responses from each Customer Serice Representative I speak to.
INTERNET: After a horrible year of fluctuating speeds (the issues were with their AT&T backbone connection, not local issue), things have been great for the last couple of months.
TV SERVICES: Limited options, overpromoting HD-DVR service with no equipment availability, and over priced. I don't forsee things improving quickly, because there is no competition, in an urban area where many customers can't get Satellite due to obstructed southern views.
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Review by micropitt
member for 10.9 years, 738 visits, last login: 2.4 years ago
lodged 7.3 years ago
- Cumberland,Allegany,MD
- $35 per month
- (month by month)
- about 4 days
- "Reliable and stable speed."
- "ABB seems to have worked out a lot of things."
- "Turned in to a pretty good ISP in the last couple month."
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I have ABB at home and at work (with static IP). Just recently the speed was doubled at no cost which was really nice. In the first couple month after AtlanticBB took over from Charter the service was a bit shaky but in the last couple month it went very well. It got better with the time and they even doubled the speed at no cost. The download/upload speed is always at the top. I can not say much about the technical support since i don't use it that often. The technical support is deffinately from better quality for business customer then for the home customer. I would give ABB 4 out of 5 points as overall raiting and would recommend it to others.
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Review by winstoda
member for 7.6 years, 748 visits, last login: 143 days ago
lodged 7.3 years ago
- Middletown,New Castle,DE
- $65 per month
- about 10 days
- "First Real Broadband Option for Middletown - No contract required"
- "Very Slow, Bad Support, Lots of Outtages"
- "Not a Good Option - Overpriced and Promised Speeds are a Fantasy"
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For years we had no broadband options in Middletown. Now we finally have the option of internet via the local cable outfit, Atlantic Broadband. Problem is it's not a good service. I subscribed to the top level service which was advertised as 5/512. Never achieved better than 1.8/350. And for this I was charged $65 a month. In my first month of service I enjoyed a 1 week outtage. First service call available was 2 weeks out. After a month of this service I cancelled and got Fios. Now I pay $45 for 15/2. Couldn't be happier now.
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 Review by aaron2486
member for 11.4 years, 2722 visits, last login: a few hours ago
lodged 7.3 years ago
- Altoona,Blair,PA
- $34 per month
- "reliable connection, recent speed increase, unlimited e-mail storage"
- "speeds still aren't as fast as other providers"
- "speed needs to be increased without cost"
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3000 / 320 for $34.95 / month isn't bad, but there is still room for improvement.
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