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ELECTRONICBOX page on DSLReports
Six Month Rating

Reviews:
bullet 751 reviews (658 good) (20 bad)
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Review by metraon See Profile

  • Location: Montreal,QC
  • Cost: $51 per month (12 month contract)
  • Install: about 10 days
Good "Reliable, great costumer service, half the price of other big cable ISP"
Bad "None"
Overall "Great ISP"
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Install Co-ordination:
Connection reliability:
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Value for money:
(ratings match consensus)

One of the best alternative for internet in Montreal. The technical support doesn't talk to you like if you are 2 years old, the billing is simple and efficient. Staff is very knowledgeable, they let you buy your own equipment.

1 year update : Still an incredible service, I had no noticeable downtime or speed problems since day 1.

member for 3.8 years, 16 visits, last login: 60 days ago
updated 60 days ago

Comments:






Review by R0Bzombie See Profile

  • Location: Canada
  • Cost: $40 per month (month by month)
  • Install: about 30 days
Good "Great customer service, Service always up and running"
Bad "None"
Overall "I'm a very happy customer"
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(ratings match consensus)

Ordered the service one month before moving to my house, I was on DSL and switched to Ebox cable. The technician was on time the date we agreed on and did a great job. I was online the same day.
I went back and forth with many package changes in 2 years and they've always been comprehensive and did the changes every time even if I was downgrading.

I'm a happy customer since May 2012 and I wish I discovered Ebox sooner.
I referred 2 customers so far and they gave me a rebate of 1$ a month each

member for 95 days, 3 visits, last login: 71 days ago
updated 71 days ago

Comments:
nster

join:2013-12-15
H2M

forgot to rate them?

I think you forgot to put in the ratings

eboxflany
Ebox Supervisor
Premium
join:2014-09-04

Thank you!

Hello, I would like to thank you a lot for your review. Our customer's satisfacion is what really matter to us and we are still working on improving our services. Hope we will be able to satisfy you in the future.

Best regards!

Review by LanAdmin See Profile

  • Location: Montreal,QC
  • Cost Contract price not specified.
  • Install: about 15 days
Good "Reliable service"
Bad "Customer satisfaction is not a priority / High latency to some Canadian servers"
Overall "Competitive prices"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·voip.ms
With Ebox since February 2012

Good:
Reliable service
Competitive prices: Customer service is lower than Vidéotron or Bell but you may get much lower prices.
5$/month - Unlimited download 2:00-14:00 + Unlimited upload 24/7 on vcable

Reviews Canadian ISP: »www.canadianisp.ca/cgi-bin/isp_c···ispid=19

Bad:
Increase their customer base and revenue is the priority; customer satisfaction is not.
Latency can be high to some Canadian servers compare to other ISP: »[VoIP] Ping élevé avec montreal3.voip.ms
»[Cable] Trace route to videotron
Speed change: 3 to 7 weeks: »Changements de forfaits + mauvais service
Transfer cap change: 3 to 7 weeks (20 days before next month): »Re: Changements de forfaits + mauvais service
No online customer portal.
Installation: 3 weeks: »Ontario installation date issues (RedFlagDeals.com)
»Electronic box installation nightmare
Data transfer packages (max of 4): good luck to find what it is about.

»www.electronicbox.net/en/interne···kages-2/
-----------------------------------
Avec Ebox depuis Février 2012

Pour:
Service fiable
Prix compétitifs: Le service à la clientèle est moins bon que Vidéotron ou Bell mais le prix peut être beaucoup plus bas.
5$/mois - download illimité 2:00-14:00 + upload illimité 24/7 sur vcâble

Contre:
La priorité est d'augmenter le nombre de clients et le chiffre d'affaire; pas la satisfaction de la clientèle.
Latence élevé avec certains sites Canadien comparé à d'autres fournisseurs Internet.
Changement de vitesse: 3 à 7 semaines
Changement de forfaits: 3 à 7 semaines (20 jours avant le début du mois)
Pas de portail client pour accéder à votre compte.
Installation: 3 semaines

»www.electronicbox.net/forfaits-internet/

member for 4 years, 877 visits, last login: 21 days ago
updated 76 days ago

Comments:

EboxSteven
Ebox Supervisor
Premium
join:2014-08-21

Thank you for the review.

We are more than pleased to receive your feedback and we will make sure to listen very closely to what our customers have to say so that we may improve our service quality. There are many things at which we are best, but there is always room for improvement.

Thank you again for your review and feel free to give us call sometime if you feel the need to address certain matters!

Best regards,

Review by Cyber See Profile

  • Location: Montreal, QC
  • Cost: $75 per month
Good "Vitesse constante, peu importe l'heure. Réseau fiable et de qualité. Les prix abordables."
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(ratings match consensus)

My Other Reviews

·FreePhoneLine
Very happy customer!

Client depuis plus de cinq ans. Je suis actuellement sur le forfait câble 60mbits/10mbits.

La connexion est très stable et il n'y a jamais eu de ralentissement.

Je ne trouve aucun commentaire négatif à formuler contre cette compagnie.

En vous abonnant avec ElectronicBox, vous vous libérez des lettres d'augmentations annuelles de Bell et Vidéotron ainsi que du département de la rétention qui vous harcèle sans limites pour vous faire une offre diabolique pour ne pas vous perdre.

Je recommande cette compagnie à 2000%.

member for 1.2 years, 87 visits, last login: 1 days ago
updated 77 days ago

Comments:

EboxSteven
Ebox Supervisor
Premium
join:2014-08-21

Merci de votre avis!

Nous sommes vraiment fiers de voir que nos efforts pour plaire à la clientèle ne sont pas en vain! Il est très important pour nous de tendre l'oreille à tout commentaire que pourrait faire un client, c'est pourquoi nous nous démarquons de la compétition et nous nous battons constamment pour offrir le meilleur des deux monde en terme de service!

Milles fois merci!

Steven F-A.

Review by Exiled See Profile

  • Location: Canada
  • Cost: $54 per month
Good "Price, speed, reliability, caps, latency"
Bad "Dependency on cable provider's on-site technical assistance"
Overall "Hands down, best ISP available in the Montreal area at an affordable price"
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(ratings match consensus)



member for 11.1 years, 351 visits, last login: 17 days ago
updated 99 days ago

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Review by Robleh See Profile

  • Location: canada
  • Cost: $30 per month
Good "Awesome price/cap!!"
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Everything went smoothly, getting advertised speeds. Overall very pleased with the whole turn out, fair pricing, good usage cap .

»www.speedtest.net/result/3585616128.png

member for 5.3 years, 329 visits, last login: 18 days ago
updated 99 days ago

Comments:






Review by Hyrules See Profile

  • Location: Gatineau,QC
  • Cost: $84 per month
  • Install: about 4 days
Good "Excellente vitesse et beaucoup de bande passante !"
Bad "none"
Overall "Recommandé a 200% !"
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My Other Reviews

·Videotron
·FreePhoneLine
Amplement de bande passante et la rapidité et la stabilité.

Excellente vitesse et excellent service ! Quoi dire de plus que optez pour Ebox !

UPDATE : après 2 ans et + de services avec electronic box je ne peux toujours pas trouver de points négatifs. Le services est toujours rapide et stable. Les employés sont transparents et ouvert au suggestion des clients et ont peut même discuter avec eux sur ce forum. Le service à la clientèle réponds dans un délai raisonnable souvent rapidement.

member for 8.3 years, 1588 visits, last login: a few hours ago
updated 99 days ago

Comments:

Review by Heatherocks See Profile

  • Location: Canada
  • Cost: $48 per month
  • Install: about 12 days
  • Telco party Bell Canada
Good "Install was great and it is so much better than our previous bell internet"
Bad "Nothing"
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We are receiving the 500mb per month package DSL for $48/month. Our speed is 15 mb per second. We are an average family 'cutting the cord' with television and major telecom internet. So far, ebox has surpassed our expectations. We can easily stream from 3 devices and still play on phones/tablets all accessing the same internet at the same time! All of this was impossible with our bell 2 wire modem. I signed onto this site to add my 2 cents for this small but growing company. I believe they will receive many new customers in the GTA area once I spread the good word.

member for 106 days, 5 visits, last login: 99 days ago
lodged 106 days ago

Comments:

Review by draknar See Profile

  • Location: Marieville,QC
  • Cost: $40 per month
  • Install: about 7 days
Good "Deux ans et toujours heureux"
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Depuis deux ans que je suis avec Electronic Box et je suis totalement satisfait du service.

J'étais sur le TGV20, maintenant sur le TGV15.

Me coûte moins cher et maintenant on peut ajouter des blocs de consommation comme on veut.

member for 6.1 years, 2325 visits, last login: 16 days ago
updated 108 days ago

Comments:






Review by seb937 See Profile

  • Location: Montreal,QC
  • Cost: $61 per month
  • Install: about 18 days
Good "Reliable, Responsive"
Bad "Speed fluctuation (very rare tho)"
Overall "Great Provider for the money"
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(ratings match consensus)

Hey,

I've been with Electronic Box for roughly 2 years now and so far so good (knock on wood)!
I subscribed to 30Mbps/2Mbps with 250GB for 49.95 (+tx) per month. I've been upgrade twice (30/3 then 30/10) and the price went up to 52.95.
I also referred 3 friends and the bill went down 3$ a month!

I'm speedtesting from time to time and so far, I've never seen under 29Mbps, which is really not bad according to me.

Bottom line, EB is a strong provider that give good service at a good price!

Cheers,
Sebastien

member for 109 days, 17 visits, last login: 6 days ago
updated 109 days ago

Comments: