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ELECTRONICBOX page on DSLReports
Six Month Rating

Reviews:
bullet 744 reviews (651 good) (20 bad)
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Review by melissabear See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
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(ratings below consensus)

It took forever to set up my service. Technical support kept insisting the error that stopped me from getting internet access was a physical one but the THREE technicians they sent kept insisting it was on ElectronicBox's end. It ended up being ElectronicBox's error, which made me miss three days of work because I had to sit at home waiting for the technicians and unable to complete my homework during finals at home because they didn't check it properly. I went two weeks from the time I ordered the service until it was finally set up. I was also told that the modem had router capabilities, which it doesn't so when it finally worked, I had to go out and buy a router when I was told I wouldn't have to.

Customer service was really nice when I called, but nothing ever got done so it wasn't exactly useful.

When I finally thought it was all done, they charged me for the first broken modem they sent me, even though three customer service reps promised they'd email me the return slip and none of them did.

All in all, I've not been terribly impressed with that end so far. That being said, once they were actually able to get me internet, I've had no problems connecting or with speed or whatever. It's good on that end.

member for 140 days, 0 visits, last login: 140 days ago
lodged 140 days ago

Comments:

Review by dr1max See Profile

  • Location: Montreal,QC
  • Cost: $67 per month
  • Install: about 5 days
Good "reliability cable, value price, personal touch"
Bad "billing errors, peakourslowdown, conflicting information"
Overall "Ebox gives you a very reliable Videotron Cable internet worth 5 Starts for a better value"
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(ratings match consensus)

Pre Sales information: 4 stars
no issue, called 5 times before switching over to ask questions, waiting times depends when you call

Install Co-ordination: 5 stars
2 email and 1 phone confirmation for installation received, videotron techs installed, no issue there.

Connection reliability: 5
possibility of slow speeds during business hours

Tech Support: 3 stars
4 calls made: so far agents were always friendly; some are more knowledgeable then others, but always willing to help and find or verify solutions while placing you on hold.
no 24/7 support/ left a message at 11pm while tech support was closed but received a call back first thing in the morning.

Services:
Would be nice if they would offer a no cap option for the 30/10 Cable Internet
billing errors for over usage charge, high start-up cost.

Overall there are issues with this ISP that are out of their control like the random slowdowns of speeds but its still a good company that I am happy to support.



member for 4.8 years, 4 visits, last login: 132 days ago
updated 141 days ago

Comments:

Review by gaganji See Profile

  • Location: undisclosed location
  • Cost: $39 per month
  • Install: about 10 days
Good "Ease, price, support."
Bad "Give yourself a lot of extra time to setup/transfer."
Overall "Don't think there's anyone better at the moment."
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Hands down, I don't think there's anyone better that I know at the moment.
There customer support is very personal, no other company does that out there.

member for 8.6 years, 42 visits, last login: 2 days ago
updated 141 days ago

Comments:






Review by Nat See Profile

  • Location: Saint-Jerome,QC
  • Cost: $49 per month
  • Install: about 7 days
Good "Very fast and professional"
Bad "Some questions were not answered on the website"
Overall "Very happy"
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I ordered the 10/15 package with 250 GB / month
The installation was ... even better than I could have hoped for ... fast and with ABSOLUTELY no hassle
I bought a DCM 475
I'm very happy with how the transition went ...
I'm happily surprised of how much less GB I use with your company than what I used with the previous company (and I have not changed my utilization habits !) I used 30 GB with you last month and I had a very hard time staying under 75 GB with the other company ... I don't understand why that is but I'm very happy about it
I recommend your company to everyone with whom I have an internet provider conversation ... way to go, Electronic Box !!!

member for 142 days, 0 visits, last login: 142 days ago
updated 142 days ago

Comments:

Review by Chamou See Profile

  • Location: Quebec,QC
  • Cost: $55 per month
  • Install: about 9 days
  • Telco party Bell Canada
Good "Fast and easy installation. Good price. Perfect french service"
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20/10 for 49,95$ (150g). Fast installation. No problem at all

member for 2.5 years, 32 visits, last login: 142 days ago
updated 142 days ago

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Review by micara See Profile

  • Location: j3l oj3
  • Cost: $42 per month
  • Install: about 21 days
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have the same service that I had with videotron for less money...that's good

member for 142 days, 0 visits, last login: 142 days ago
lodged 142 days ago

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Review by Anderewrey See Profile

  • Location: Sherbrooke,QC
  • Cost: $42 per month (month by month)
  • Install: about 5 days
Good "Price, service"
Bad "Should do more publicity about them"
Overall "I will stay with them for a long time"
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.

member for 142 days, 0 visits, last login: 142 days ago
lodged 142 days ago

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Review by aphileck See Profile

  • Location: Longueuil,QC
  • Cost: $34 per month
  • Install: about 10 days
Good "quality price"
Bad "upload speed not always stable"
Overall "happy with the service"
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Would like to have the phone service but not compatible with my alarm company. The voip phone service doesn't seem to be good enough for them. That's a thing that should be considered by Electronic Box for the consumers.

member for 143 days, 0 visits, last login: 143 days ago
updated 143 days ago

Comments:
nster

join:2013-12-15
H2M

1 edit

speed and alarm

Hi, upload speeds should be stable, contact ebox for some technical support. Alarm companies usually require PSTN landlines AFAIK so VOIP usually won't work, but the Alarm systems that are VOIP compatible should be compatible with ebox's voip






Review by anas38 See Profile

  • Location: North York,ON
  • Cost: $37 per month
Good "Excellent Communication "
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I switched from Teksavvy, sometimes their is a little misinformation initially, but their communication is really good and they get in touch with you fast to resolve it. Their Facebook page messaging is also a great resource if you're on the go. I would recommend their service. I'm in Ontario.

member for 3.4 years, 19 visits, last login: 106 days ago
updated 144 days ago

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Review by ofl007 See Profile

  • Location: Saint-Jerome,QC
  • Cost: $41 per month (month by month)
Good "Value for money"
Bad "nothing"
Overall "great buy"
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Great company!
It's too bad they're not more popular!

member for 145 days, 0 visits, last login: 145 days ago
lodged 145 days ago

Comments:

Researching

@173.206.12.x

Less Popular in this case means More bandwidth for alll :)!

I've been paying a hefty price for Primus with mediocre service. After all the good reviews about ElectronicBox and the amazing Long Distance Plans covering 72 countries, I'm now a converted and will be subscribing for their bundled service.