how-to block ads
|
next review in page
Review by Latrine08 
member for 1.6 years, 2 visits, last login: 1.5 years ago
updated 1.5 years ago
 Montreal,QC
 Contract price not specified.  "Good Price, Reliability" "None" "It's a really good choice for cable internet in montreal (and cheap too!)"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Good choice for cable internet throughout Montréal!
When you need to call, service is really fast too!
Posted by vbl1
Comments:
 | next review in page (previous review)
Review by Yacee
member for 1.6 years, 1 visits, last login: 1.6 years ago
lodged 1.6 years ago
- Laval,QC
- Contract price not specified.
- "Le service à la clientèle est exceptionnel"
- "La communication entre Electronicbox et les installateurs"
- "Contente de mon choix de compagnie"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Lorsque j'ai fait le tour des compagnies d'internet, il s'est avéré qu'Electronicbox était la plus concurrentielle au niveau du prix et du service offert. J'ai eu un excellent service à la clientèle avec des employés qui connaissaient leur travail et qui était d'une gentillesse remarquable. Par contre, le délais d'installation est très long et c'est bien parce que je suis étudiante que j'ai accepté d'attendre afin de faire des économies sinon je crois que je ne serais pas restée chez vous quand on m'a finalement avisé que ce ne serait pas entre 10 et 14 jours, mais 20 avant que je ne sois connectée. Par chance, il y a eu un RV d'annuler qui m'a été offert, ce qui a fait en sorte que j'ai pu avoir l'internet avant. J'ai eu un service après vente excellent, même que l’employé s'est rappellé ma coloc lorsqu'elle avait été cherché le modem. Seule chose qui n'est pas vraiment pratique c'est justement un sondage fait auprès de client qui peuvent être francophone et ne pas leurs offrir la possibilité de l'avoir en français.
Comments:
| next review in page (previous review)
Review by burritos123
member for 1.6 years, 0 visits, last login: 1.6 years ago
lodged 1.6 years ago
- undisclosed location
- $32 per month
 about 15 days- "Good reliable internet service. Cheap."
- "Need to own modem."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
This is a good company that provides cable internet at a good price. It's reliable because it's cable. However, you need to own your modem or to buy one. The installation fee is quite expensive (49,95$). When I placed my order, they were not able to give me my installation date. They had to call me back 1 week or so later before getting a confirmation for the installation day.
Comments:
| next review in page (previous review)
Review by jaya
member for 1.6 years, 0 visits, last login: 1.6 years ago
updated 1.6 years ago
- Dundas,ON
- $35 per month
- about 4 days
 Bell Canada- "Good Customer service, Value for Money"
- "Nothing so far"
- "Good service, value for money, no hesitation to refer my friends to EB"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
It is premature to make a detailed comment since I’ve been with the ElectronicBox.net for only about a week so far. However, my first impression is that I see a big difference in their customer service department compared to my previous providers. Setting up an account with them was a breeze. Didn’t have to wait long to connect with a live person. CSR was extremely helpful and very patient with me. Every email I sent to the Support was answered promptly. Line connection has been stable so far. One thing I am concerned about is that the speed which may not be electronicbox’s fault. I get over 5 Mbps to the Bell NID according to the Bell technician; however my speed shows only 2.6mbps inside. This may be inside wiring issue. I am going to fix this (hopefully) by installing an ADSL POTS splitter at the Bell NID and directly connecting the DSL line to my modem. Overall, I am happy so far and not hesitant to introduce EB to any of my friends who need internet service.
Good:
* Excellent Customer Service and Support so far
* No Setup fee for DSL connection
* No Contract
* Very competitive pricing
* Very quick setup and service connection (within 04 Business days for me!)
Improvements to consider:
* Most articles in the support section are in French. Need English translations (critical)!
* More cities in the SuperZones and more Countries in the overseas call list. I definitely would have chosen their “High Speed Internet + Telephony + Long Distance Plan” if my most preferred city and the country were included in those lists
* It is a bonus for customers if they support for third party modems outside their inventory.
* Customer support make available during weekends.
Comments:
  eboxnat
join:2011-05-06
Montreal, QC
kudos:6 | Great review! Thanks for the good feedback.
Just wanted to let you know that we are currently working towards making our website 100% bilingual and starting this coming weekend (November 5th and 6th) we will be open 7 days a week. | |
|
| |
| next review in page (previous review)
Review by poker85
member for 1.6 years, 134 visits, last login: 27 days ago
updated 1.6 years ago
- Laval
- $35 per month
- (month by month)
- "Service est excellant"
- "Rien pour le moment"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
J'ai été agréablement surpris par l'excellence du service à la clientèle. Je suis nouvellement abonné avec Electronicbox. C'est un ami qui c'est abonné l'année passée qui m'a recommandé cette compagnie. La vitesse est très stable et jamais de déconnection. Merci beaucoup Electronicbox pour un servce de meilleur qualité que Videotron pour un prix moindre!!!
Merci
Comments:
eboxnat
join:2011-05-06
Montreal, QC
kudos:6 | :) Merci beaucoup pour le commentaire exceptionnel. | |
|
| |
| next review in page (previous review)
Review by jp.rocheleau
(review was emailed from domain gmail.com)
lodged 1.6 years ago
- Pointe-Aux-Trembles,QC
- $34 per month
- about 14 days
- "Everything works fine, good service so far"
- "You need to rent or buy modem, it is not included in monthly deal"
- "Satisfied so far"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I am from Montreal, Quebec. I checked a lot of companies besides Bell and Videotron because I felt I couldn't get my dollar's worth with those two giants. I just wasn't interested in DSL, so Bell and many other companies were out of the picture. A few others could not operate in my area even though I am on the Montreal island.
If you don't take all services from Videotron, the high speed cable internet costs about 50$ per month AND you sign up a contract, which is a rip off (even though the modem is included). So I called Electronic Box, I had good information with courteous people. Prices and options are right. I chose no contract and I bought a modem. Installed maybe 2 weeks after confirmation, internet was working within the hour the technician left. A few days after getting the internet, I feel I made a good deal.
I hope it stays like that all the time!
Jean-Philippe Rocheleau
Comments:
Gorz
join:2008-11-23
Lachine, QC | 50 gig cap is too low I live in Montreal too and, I am looking for a good Cable Internet provider. It seems that there are good reviews about ElectronicBox. Unfortunately, 50 gig cap is too low for me. I need at least 250 gig. | |
| |  diskaceElectronic Box CEOPremium,VIP
join:2002-02-21 | Re: 50 gig cap is too low You can get the DSL with 250 GB. | |
|
| |
| next review in page (previous review)
 Review by TakeTheFifth
member for 9 years, 1635 visits, last login: 1.6 years ago
updated 1.6 years ago
- Anjou,QC
- $40 per month
- about 5 days
- "They walk the talk, reliable"
- "Small ISP; no 24x7 support"
- "I'm staying with them."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I have been with EB since April 2004. They have a good network, good peering. Very few outages. Support is good considering this is a small operation. I have a good line (I have never lost sync), so I cannot comment on their ability to deal with Bell for line issues. No caps, no blocked ports, no hassles. They are not the cheapest, but they are reliable.
Update: switched to cable when I moved (15/1.5). Very happy with the service. Cost with taxes:66.02$. Not cheap, but no hassles so far.
Comments:
| next review in page (previous review)
Review by (hidden by request)
(review was emailed from domain yahoo.com)
lodged 1.6 years ago
- undisclosed location
- $36 per month
- about 60 days
- "good service"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
A thumb up for E'box's technical support team. In my case, I need to wait for almost 2-3 weeks for my internet to work, due to Bell's terrible service in fixing the land line. After our daily & long phone conversations with E'box's technical support team, my internet connection finally works and I don't have any issue until today.
Comments:
| next review in page (previous review)
Review by miracle03
member for 1.6 years, 1 visits, last login: 1.6 years ago
lodged 1.6 years ago
- Montreal,QC
- $37 per month
- (month by month)
- about 31 days
- "quick modem delivery"
- "slow install time, relies on videotron"
- "should hire company technicians"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
on a regular day i see at least 2 to 3 videotron trucks parked outside my building, i signed up for service at the end of august, and they quoted me that the earliest i could get everything install was two weeks later, but it turns out i have to wait 4 weeks before. now, the modem was quickly delivered, but i believe that's due to the fact they're based in longueuil. i went with them because i'm a student and they were one of the cheapest ISP i found. however, they really need to hire their own technicians for installation since they charge 50$ for installation anyways. if they claim that videotron owns the lines and they have no choice but to go with them, then something should be done about it. videotron should have no right to monopolies the installation process, at worst, charge customers a premium fee to have electronic box's technician to get the line activated.
Comments:
diskaceElectronic Box CEOPremium,VIP
join:2002-02-21 | reply from Electronic Box Good day,
the delay currently is quite high. Normal delay is 7-10 days. At the time you placed your order delay was around 14 days but now we see appointments being given 3-4 weeks after the order was placed in some areas downtown Montreal.
Videotron have been saying the delays are caused by overbooked schedule due to a surge in orders for cable TV.
Unfortunately we do not have access to perform the physical installations for our clients. The end-miles is managed by the incumbent telco so we deeply rely on their efficiency. We sincerely apologizes for any inconveniences this may have caused you and hope you will enjoy the stability and speed of cable access.
We are addressing the issue to the management of Videotron right now but even their own clients are seeing huge delays right now. Things should get back to normal soon.
--
Electronic Box Inc. - Jean-Philippe Béïque | |
|
| |
| next page (previous review)
Review by bryvn
member for 1.6 years, 0 visits, last login: 1.6 years ago
lodged 1.6 years ago
- Montreal,QC
- Contract price not specified.
- "Good customer service."
- "Took a while to get installation (Two weeks and a half)"
- "Decent internet so far."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
The speed is good, though I experienced some lag-time during the evening one day (wasn't caused by any of the devices connected to the network). It took a long time for installation to come, though it was mainly due to a busy time of the year. It didn't make sense that my friends, who also got the same type of internet, got installation two days ahead of me even though they called for service after me.
Comments:
| | Orders/Installs are always set up with what appointments they have available at that time. If you set up an appointment now and again later- the 2nd appointment may get booked by you. It goes on what the ILEC/MSO has available in their system. It's the luck of the draw due to appointments getting changed, etc. | |
|
| |
|
|
·