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ELECTRONICBOX page on DSLReports
Six Month Rating

Reviews:
bullet 733 reviews (645 good) (17 bad)
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Review by maximecr See Profile

  • Location: Montreal,QC
  • Cost: $36 per month
Good "Stable et efficace"
Bad "Installation de vidéotron pas évidente"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

J'ai EBox depuis un peu plus d'un mois. Jusqu'à maintenant, tout est super.

J'avais le forfait 10 mbps de vidéotron avant. J'ai toujours été très satisfait et j'ai fait un changement uniquement pour la question du prix.

J'ai donc pris le forfait de base par cable de EBox à 31.95 (total de 36.74$ par mois). Jusqu'à maintenant, la vitesse est stable, et je n'ai aucun problème avec le 100 gig de bande passante.

J'ai débranché tous mes services de Vidéotron, incluant la télévision. Maintenant, je stream tout de mon ordinateur, ou sur mon apple TV (NetFlix, tou.tv, etc...). Je regarde également plusieurs matchs de hockey à l'aide de NhlGameCenter et je tourne autour de 85gig par mois.

Mon seul bémol: Ce n'était pas évident pour la rencontre avec Vidéotron. On devait m'appeler 5 jours après la commande pour obtenir un rendez-vous... On ne m'a pas appelé. J'ai appelé EBox, et il semblait avoir eu un problème à envoyer la requête à Vidéotron. Il y a donc eu un délai de 15-20 jours avant l'installation chez moi.

Alors, je recommande à tous EBox

member for 1.4 years, 18 visits, last login: 1.1 years ago
updated 1.4 years ago

Comments:

Review by gontrandleqc See Profile

  • Location: Longueuil,QC
  • Cost: $45 per month
Good "Connection stable, prix abordable, un choix de forfait varier"
Bad "Videotron font @$W# pour l'installation"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Cela fait un mois que je suis avec Ebox et je suis pleinement satisfait du service même que j'aimerais bien que vous offriez l'ip télé pour ne plus avoir à faire affaire avec videotron

J'ai seulement deux ponts qui m'ont fait vraiment douter de mon choix : je venais d’emménager en un nouvel appartement et je voulais rentrer avec ebox suite à tout les bons commentaires que j'ai entendu sur cette compagnie, mais j'ai du attendre deux semaines pour avoir la visite du gars de videotron et lorsque j'ai fait rentrer le câble dans ce 2 semaines, le représentant de videotron m'informe qu'il n'avait pas encore bloquer le service télé et l'internet de l'ancien locataire, mais pour me faire @#$% de ne pas avoir pris internet avec eux, le gars n'a pas voulu me brancher toute suite et me font attendre le deux semaines complet(c'est long deux semaines...). Lors de l'installation de l'internet ce n'est pas moi qui était là pour répondre au technicien(brancheur de file plutot), mais mon coloc et il ne connaissait rien de tout ça et donc quand je suis arriver le gars était entrain de brider mon service par câble de télévision, parce qu'il ne savait que j'avais payer pour! De plus, il me dit que dans 3h environ(en plus du bullshit habituel), il faut que j'appel ebox pour faire activer l'internet, mais finalement en appelant ebox, on m'a informé que c'était n'importe quoi.

Le seul problème que j'ai eu avec ebox fut qu'ils se sont trompé dans mon internet, il m'avait mis le 10mbps cable au lieu du 20mbps, mais un appel et cela a été réglé.

Bref, je suis très satisfait du service, mais c'est plutôt videotron qui m'ont fait la vie dure, mais un coup branché plus aucun problème à signaler: toujours une vitesse de 1mbps supérieur, un ping très bon (6-9), un choix de forfait pour tout les gouts quand on n'a pas besoin d'illimité ^^

member for 1.5 years, 36 visits, last login: 1.2 years ago
lodged 1.4 years ago

Comments:

Review by zaedas99 See Profile

  • Location: Saint-Colomban,QC
  • Cost: $50 per month
  • Install: about 2 days
Good "Super high speed for such a low price... Can't complain! Customer support is top-notch!"
Bad "None."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I have nothing more to say than this : Ebox is an amazing company who strive to give to their customers the best possible service, no matter what. On top of it, the connection reliability is awesome and is on par with videotron. (of course, since they use their network). No longer will i have to feel like being rip off by videotron with their expensive internet package and their stupid/ridiculous bandwidth cap.

I highly recommend this company. Trust them!

zaedas.

Je n'ai rien de plus à dire que ceci : Ebox est une compagnie qui fait le mieux qui soit pour ses
clients. En plus, la qualité de la connexion est la même que celle chez vidéotron (c'est normal, puisque Ebox utilise le réseau de vidéotron!). Je suis si content de ne plus avoir à me sentir arnaquer par vidéotron avec leur prix d'internet exorbitant et leur stupide/ridicule bande passante, qui selon moi, est beaucoup trop basse.

Je vous recommande de faire le switch dès maintenant! Vous allez pas le regreter!

zaedas.

member for 2.3 years, 227 visits, last login: a few hours ago
updated 1.4 years ago

Comments:

Review by DanTou See Profile

  • Location: Quebec,QC
  • Cost: $32 per month (month by month)
  • Install: about 6 days
Good "Install process very easy; flexible speed and caps options"
Bad "Upfront costs: MODEM, shipping, Install fees = 165$"
Overall "Saving lots of money over time"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·voip.ms
·Vonage
Same speed as Videotron for cheaper.

Download limit higher than Videotron.

I like the fact they have different caps for each speed. Choice is good.

Ebox employees answer questions on places like here, on dlsreports.

member for 7.7 years, 2294 visits, last login: a few hours ago
updated 1.4 years ago

Comments:






Review by Guillaume See Profile

  • Location: Longueuil,QC
  • Cost Contract price not specified.
Good "Price is the best on market till now."
Bad "Customer Services ( by phone ), 20mbs speed isnt stable goes to 10 often. Many down time."
Overall "Best choice for low budget, keep in mind the overall is worth what you pay for! Not much"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I had a bad experience with then but still as mentioned they are the #1 on price/vs value. At now they are still my isp.

After many painful call and frustration wait( about 1 hours each time). I took the speedtest.net test which told me i only had a 10mbs connection. An other thing painful is i was using a voip phone so as my connection was bad so my call quality were.

First id say my computer skill are average. Installation was long but not that bad, had 3 week to wait. What pisses me off is that i was paying for a 20mbs speed and the first month 2 were awful. Got disconnected many time, my internet speed was changing all the time, one sec i could get the page instantly the other time i would need the refresh browser cause it showed an out of delay exception.

When i told the costumer services about the matter they transferred me to the teck support line .... who told me to do the basic step ( that i had already tried ) of unplugging all devices from rooter then make the speedtest check. Nothing was working, i was still getting a 10mbs speed. In the end he told me to plug the computer directly in the model, and their is was i was getting the 20mbs connection. Then i plugged all the devices back to their places. The 2 months shitty internet was solved. But when i asked then what caused the problem they said something like that

" well you know anything might cause interferences between YOUR modem and YOUR router plz go check on goolgle you'll see by yourself, anyway as you pinged the 20mbs with your modem connected directly on the computer it is clearly not our fault and as you just called us after 2 month we have no possible way of knowing if you really had a bad connection over those month. You should had called us on the first day".

I was like how i am supposed to know all of those and what do i do if it start again. Your support line are so crappy long that it is normal i wont call you right away as i already did for basic question in the start.

Then felling that i was angry he went and ask me what kind of devices i had on my router and when i told him i was using a voip phone, he said " Ah this might be the problem, you know maybe you configured it to send most of your internet connection on it so in fact you might just have had a normal connection for those month but made a mistake on the setup YOURSELF".

At that point i asked for him to transfer me back to the complaint directory. In the end their final guess was: i am most likely lying to them or "did not had a good understanding of the matter" so my complaint could not be received.

A friend of mine founded the problem, the internet cable that came with the modem and was used by the videotron teck was damaged and depending on how it was placed was limiting the connection from the modem to the router.

Now the connection is all fine but, still the experience was really bad and as soon as i will find a isp with similar price ill switch for sure.

Still this i my own experience, for low budget and computer skilled person this i a great solution.

It is just that they are mostly not ready to get the big part of the market cause of their small structure and lack of customer support. They miss the capability of solving a problem without making you angrier.

Ps: I am french, sorry for the grammar mistakes

member for 1.5 years, 1 visits, last login: 1.5 years ago
updated 1.5 years ago

Comments:
M8ck_poc

join:2013-01-21
Saint-Hubert, QC

aucunement daccord avec toi!

Tu es un des rares... mais ils ont raison dèsqu'un routeur est présent il doivent faire les test sans routeur et si aucun probleme est présent a ce moment le trouble vien donc de l'équipement brancher aux niveaux du modem. De plus il n'est pas de leur devoir de vous donner tous les raison possibles, Il est donc important pour vous de faire vos propre recherches. Pour ce qui est du temps d'attente cela varrie de jour en jour depends du nombre de monde qui appel et des troubles rencontrer. Jai eu a les appeler dernirement et je nai meme pas attendu plus de 3 minutes a chaque fois aux support.
morisato

join:2008-03-16
Oshawa, ON
Reviews:
·TekSavvy Cable
·TekSavvy DSL
·ELECTRONICBOX

Re: aucunement daccord avec toi!

Well, as i am sure trying different cables should be a basic step i am going to assume you did not troubleshoot properly, but still Sounds like a poor Cs experience but you get that with all isps. Speed & performance of the connection is really more important cause once yer connections good you will literally never call them again P:)
--
Every time Someone leaves Sympatico an Angel gets its wings.

diskace
Electronic Box CEO
Premium,VIP
join:2002-02-21

initial response

Hi Guillaume,

i am pleased to hear your problem is now solved. I am also very sorry to hear you want to jump ship because of the reasons provided.

Was our agent impolite or had a rude attitude with you over the phone ? From what i am reading it seems like we could have been better at explaining the steps to test the speed.

We would like to apologize for the delays you had when calling our support line. Usually the delay is pretty decent but their department is very small compared to customer service. We don't get much calls for support issues because the network is very well managed and cable technology is rock solid. Staff level is kept low to ensure cost is low. Unfortunately it is not worth adding too much staff there at this moment. The downside is that you can end up behind a few people who requires more support before your call and this can skyrocket the delays to reach an agent. As our company grow, we will train more agents for support and the impact of a longer call should be smaller.

Thank you for your understanding.
--
Electronic Box Inc. - Jean-Philippe Béïque
Ebox forum »ELECTRONICBOX

diskace
Electronic Box CEO
Premium,VIP
join:2002-02-21

Re: initial response

on a side note i felt like my previous post needed some clarifications. We are not just leaving the situation like that. Our supervisor is acting as a SWAT team members who ujump in the support queue when delays skyrocket. Unfortunately we only have one supervisor and she does not work all the time + right now we focus on training new agents so the swat job is kind of on and off.

Still this help when a surge occur.
--
Electronic Box Inc. - Jean-Philippe Béïque
Ebox forum »ELECTRONICBOX
Guillaume

join:2013-01-21
Longueuil, QC
Reviews:
·ELECTRONICBOX

Ah forgot to mention

The cable that was causing the problem came with the modem i bought from ebox. ^^ I aint saying they are the worst and should die right aways .... you know. I am Sharing a bad experience i had. So comment as "Totalement pas d'accord avec toi" are not suited. It is not a open opinion text. It is a real life experience. And if you love this isp this much write your own review and dont spoil other one. I am trying to expose a different point of view on their customer services. I dont thinks this site is a debate site or anything like that. Use comment to ask question not to critic others one. And as for you ebox the point in this is i was treated like shit the fault be mine or your was never the problem, your attitude and lack of respect was all that matter. I never had a service as bad as that on bell or videotron

InstantOcean

join:2012-03-20
Montreal-Nord, QC

Re: Ah forgot to mention

said by Guillaume:

The cable that was causing the problem came with the modem i bought from ebox. ^^ I aint saying they are the worst and should die right aways .... you know. I am Sharing a bad experience i had. So comment as "Totalement pas d'accord avec toi" are not suited. It is not a open opinion text. It is a real life experience. And if you love this isp this much write your own review and dont spoil other one. I am trying to expose a different point of view on their customer services. I dont thinks this site is a debate site or anything like that. Use comment to ask question not to critic others one. And as for you ebox the point in this is i was treated like shit the fault be mine or your was never the problem, your attitude and lack of respect was all that matter. I never had a service as bad as that on bell or videotron

Just by reading your reply here, I can see a few things.

1. Why not write in your own language? (Français) You clearly either lack nuance or you are quite an aggressive individual.

2. Your review might not be open for debate from your standpoint but what you fail to understand is that there are reasons why others can comment on anyone's review. If you drag a company in the mud the way you did and that most ppl have had a very different experience from yours, you can bet your lifesavers that they will, as I do here, voice their opinion, rightfully so.

3. You claim to have been treated "like shit" with a bad attitude and lack of respect from the CS dept yet you have here, in this very review, an apology from the CEO of this ISP. You go on saying that you never had such bad service from Tron-tron or Beh-Bell. I'd like to know when PKP spoke to you personally when you had an issue with Tron-tron?

For the above mentioned reasons/facts, I deem your review biased at best, and most likely very exaggerated. I am convinced that you had issues when you made the switch, that is not the point. What I'm trying to express here is that it's not because your precious little person had issues that it warrants dragging the whole team and company in the mud and write such a spiteful review. You discredit yourself by doing so.
zaedas99

join:2012-03-06
Reviews:
·ELECTRONICBOX

Re: Ah forgot to mention

said by InstantOcean:

said by Guillaume:

The cable that was causing the problem came with the modem i bought from ebox. ^^ I aint saying they are the worst and should die right aways .... you know. I am Sharing a bad experience i had. So comment as "Totalement pas d'accord avec toi" are not suited. It is not a open opinion text. It is a real life experience. And if you love this isp this much write your own review and dont spoil other one. I am trying to expose a different point of view on their customer services. I dont thinks this site is a debate site or anything like that. Use comment to ask question not to critic others one. And as for you ebox the point in this is i was treated like shit the fault be mine or your was never the problem, your attitude and lack of respect was all that matter. I never had a service as bad as that on bell or videotron

Just by reading your reply here, I can see a few things.

1. Why not write in your own language? (Français) You clearly either lack nuance or you are quite an aggressive individual.

2. Your review might not be open for debate from your standpoint but what you fail to understand is that there are reasons why others can comment on anyone's review. If you drag a company in the mud the way you did and that most ppl have had a very different experience from yours, you can bet your lifesavers that they will, as I do here, voice their opinion, rightfully so.

3. You claim to have been treated "like shit" with a bad attitude and lack of respect from the CS dept yet you have here, in this very review, an apology from the CEO of this ISP. You go on saying that you never had such bad service from Tron-tron or Beh-Bell. I'd like to know when PKP spoke to you personally when you had an issue with Tron-tron?

For the above mentioned reasons/facts, I deem your review biased at best, and most likely very exaggerated. I am convinced that you had issues when you made the switch, that is not the point. What I'm trying to express here is that it's not because your precious little person had issues that it warrants dragging the whole team and company in the mud and write such a spiteful review. You discredit yourself by doing so.

I totally agree with this. You said pretty much everything i thought while reading this review. +1

misterBx

@electronicbox.net

Re: Ah forgot to mention

+1 for Instant Ocean on this one! I. Ive been an ebox customer for a little over a year now and other than long wait times on the phone there customer service is juste awsome! Keep up the good work guys!

Review by morisato See Profile

  • Location: Oshawa,ON
  • Cost: $42 per month
  • Install: about 5 days
Good "Good pricing easy ordering!"
Bad "Not bad but communication could use improving"
Overall "BEST prices! and quick easy service thus far."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·TekSavvy Cable
·TekSavvy DSL
I was tired of my Old ISP teksavvy, and paying like 80 a month to use them so i decided to Cancel and switch ebox had a free Dryline promo and great pricing so hear i am! so far so good communication as mentioned was rough, they are a french first company and You will notice it. Beyond that service works install Came and went without a hitch Login works

member for 6.3 years, 1289 visits, last login: a few hours ago
lodged 1.5 years ago

Comments:






Review by Nitra See Profile

  • Location: Lachine,QC
  • Cost Contract price not specified.
  • Install: about 13 days
Good "Fast, Stable, Overall a breath of fresh air."
Bad "Lead time to install can be 2+ weeks, change to profiles takes 24 hours"
Overall "Regardless of lead times, EB is very stable and fast."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·TekSavvy DSL
My order was placed on Nov. 23, hookup was Dec. 6th.
The process was painless, I opt'ed to pickup the modem and save the shipping expense.

I did have a small issue being put onto the incorrect profile, this was resolved by a call into support and waiting 24 hours.
The connection is stable and fast, in fact it's always fast, I've been with Bell and Videotron, and I feel that the peering that EB has is much better. I've not seen slowdowns at any time.

At this point, I only wish I'd have switched sooner, what was I waiting for?

member for 2.8 years, 921 visits, last login: a few minutes ago
updated 1.5 years ago

Comments:

Review by (hidden by request)

  • Location: h3e0a
  • Cost: $43 per month (month by month)
Good "Excellent deal for low-end packages, no contract, excellent performances"
Bad "For high-end packages (15 or 30mbps, and unlimited downloads), their packages are unfortunately not competitive."
Overall "Excellent as a starting point for someone who want to leave the"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Note: I am using a 8mbps, 250gb quota package.

I was previously with a competitor of Electronic Box (Acanac) for over five
years. There have been ups and downs with Acanac, but the past year was
quite terrible, with VERY VERY bad customer experience/service (and mediocre
ADSL performances).

I looked to change provider, and my researches led me to Electronic Box.
They had a good reputation amongst fellow engineers, and their entry package
was unbeatable.

The registration process was painless, the sales rep was knowledgeable and
they mostly kept the schedule (the delay in sending the installator was not
caused by Electronic Box but Videotron, from which the lines are obviously
rented).

I like that it is a month-to-month subscription. I hate that there is a 50$
"installation" fee, even if the technician doesn't have to come to your
home, but I won't hold it against Electronic Box since that fee is imposed
by Videotron (who obviously doesn't want you hoping from one provider to
another).

Electronic Box (contrary to Acanac) also allowed me to keep my own modem
cable that I had purchased years ago from Videotron. They did charge me 20$
for that, but at least they didn't force a new modem purchase down my
throat.

Another important point: I have done "speed tests" on multiple occasions,
and at all time the download and upload were AT LEAST slightly above the
"promised" speeds, and on a few occasions I was surprised to see 10mbps in
download for the 8mbps that I paid. Thanks.

Now, despite this, after only being a customer of a couple of months, I am
considering switching my provider to another one (not Acanac, out of
principle for what they did to me) because when you look at faster and
higher end package, Electronic Box simply isn't competitive. If for the same
price their 500GB plans for 15mbps and 30mbps were UNLIMITED plans, I'd
stick with them. But a 500GB cap for that price is not interesting (others
offer better prices packaged in the 15mbps and 30mbps). Even their 8mbps
unlimited is not interested.

But, for customers looking at 75gb and 250gb packages, I think they offer
the best solution in Quebec. Furthermore, they speeds have been higher than
promised, so it is interesting.

Note: I am using a 8mbps, 250gb quota package.

(review was emailed from domain gmail.com)
lodged 1.6 years ago

Comments:

Review by eril See Profile

  • Location: Saint-Jerome,QC
  • Cost: $40 per month
Good "Right thing, right price, right time"
Bad "Nohing Yet!"
Overall "Go ahead... They delivers!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Reffered by customer #LE38

More than 1 month later, no bad surprise at all.
Plus, few days after my membership activated, Electronic Box announced a better speed 20mbps instead of 15bmps and an higher cap for the same price...

member for 1.6 years, 0 visits, last login: 1.6 years ago
updated 1.6 years ago

Comments:






Review by antoined See Profile

  • Location: Montreal,QC
  • Cost Contract price not specified.
Good "technical support"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I have no bad remarks

member for 1.6 years, 0 visits, last login: 1.6 years ago
lodged 1.6 years ago

Comments: