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Review by miracle03 
member for 1.7 years, 1 visits, last login: 1.7 years ago
lodged 1.7 years ago
 Montreal,QC
 $37 per month- (month by month)
 about 31 days "quick modem delivery" "slow install time, relies on videotron" "should hire company technicians"
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on a regular day i see at least 2 to 3 videotron trucks parked outside my building, i signed up for service at the end of august, and they quoted me that the earliest i could get everything install was two weeks later, but it turns out i have to wait 4 weeks before. now, the modem was quickly delivered, but i believe that's due to the fact they're based in longueuil. i went with them because i'm a student and they were one of the cheapest ISP i found. however, they really need to hire their own technicians for installation since they charge 50$ for installation anyways. if they claim that videotron owns the lines and they have no choice but to go with them, then something should be done about it. videotron should have no right to monopolies the installation process, at worst, charge customers a premium fee to have electronic box's technician to get the line activated.
Comments:
  diskaceElectronic Box CEOPremium,VIP
join:2002-02-21 | reply from Electronic Box Good day,
the delay currently is quite high. Normal delay is 7-10 days. At the time you placed your order delay was around 14 days but now we see appointments being given 3-4 weeks after the order was placed in some areas downtown Montreal.
Videotron have been saying the delays are caused by overbooked schedule due to a surge in orders for cable TV.
Unfortunately we do not have access to perform the physical installations for our clients. The end-miles is managed by the incumbent telco so we deeply rely on their efficiency. We sincerely apologizes for any inconveniences this may have caused you and hope you will enjoy the stability and speed of cable access.
We are addressing the issue to the management of Videotron right now but even their own clients are seeing huge delays right now. Things should get back to normal soon.
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Electronic Box Inc. - Jean-Philippe Béïque | |
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Review by bryvn
member for 1.7 years, 0 visits, last login: 1.7 years ago
lodged 1.7 years ago
- Montreal,QC
- Contract price not specified.
- "Good customer service."
- "Took a while to get installation (Two weeks and a half)"
- "Decent internet so far."
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The speed is good, though I experienced some lag-time during the evening one day (wasn't caused by any of the devices connected to the network). It took a long time for installation to come, though it was mainly due to a busy time of the year. It didn't make sense that my friends, who also got the same type of internet, got installation two days ahead of me even though they called for service after me.
Comments:
| | Orders/Installs are always set up with what appointments they have available at that time. If you set up an appointment now and again later- the 2nd appointment may get booked by you. It goes on what the ILEC/MSO has available in their system. It's the luck of the draw due to appointments getting changed, etc. | |
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Review by (hidden by request)
(review was emailed from domain hotmail.com)
lodged 1.7 years ago
- Plantagenet,ON
- Contract price not specified.
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Suggestions: on pourrait recevoir les informations par courriel exemple:comment atteindre la boîte vocale pour les messages; le coût des longues distances Canada et Europe.
Le contact a toujours été très agréable, bon conseil, patience du personnel et bon support lorsqu'un problème se présente.
merci
Lorraine Lefebvre
LL11
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Review by luckied
member for 2.9 years, 117 visits, last login: 159 days ago
updated 1.8 years ago
- Montreal,QC
- $36 per month
- about 13 days
- "Outstanding support; service! These peoples are AMAZING!"
- "ABSOLUTELY NOTHING!"
- "They are my favorite ISP"
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Well, this may be a rant but I don't care xD
I'm not all that easy to please when it comes to the Internet. One of the top ISP's (and fastest growing) in Canada who shall remain nameless actually disappointed me.
Electronicbox has been outstanding and I've only been a customer for a few hours. Well, okay, I had them at my last apartment as well and loved them so much I'm back!
Anyways, ping times are incredible and far better than anything I've received with either Bhell or other ginormous hogs. Also, they're local so I don't have to route my data all the way to Toronto or even New York just to get to local sites 
I'm not a gamer so while ping times don't matter as much to me, I work in the telecom industry where it's all about the stats, I do however plan on hosting VoIP and running an aweful lot of VPN/RDP which is encrypted traffic and depends heavily on a stable connection.
Moreover, these people actually care about you and your needs. They aren't out to gouge you or make a quick buck. I really am proud to be an Ebox customer and wish more people will spread the word on this fantastic company.
The only issue I had when hooking up my Cable connection was my own fault. I run a Cisco 851 as my edge firewall/router and therefore my DHCP server is on another subnet (a fancy way of saying I need to configure something known as DHCP server relay to make it all work seamlessly). Because of this, whenever the 851 tried to attain an address from Ebox it looked at the approved list and realized Ebox's server wasn't listed and therefore denied the offer.
Long story short though...when I called Ebox about it, the tech walked me through the basic troubleshooting steps without babying me or holding my hand. He was polite, courteous and professional. We tried a laptop (something I did previously without success) and poof! It worked. This confirmed my Internet worked. The tech (wish I'd gotten him name...though I'd have loved to have gotten a chance to speak with JP) still STAYED ON THE LINE WITH ME!
This is VERY key! He didn't just hang up on me telling me, "we;re sorry but it's not our network so we can't help you!" He actually tried to the best of his ability (without knowing the details of my setup, which is a VERY hard task!) to provide support.
When I realized my mistake, I thanked him and made the appropriate changes and swiftly did three things:
1) Speedtet (you have to, right?!) which suprised me. I am on a regular calbe line rated @ 8.5Mbps/800kbps and I achieved 8.72Mbps/1/02Mbps!!!! This had me jumping for joy because VoIP/VPN/RDP and the other server's I require will need a good upload speed and I sure as heck got it (so long as my neighborhood isn't congested)
2) Emailed Ebox thanking them and asking for their DHCP server address(es) in order to add them to my router's config.
3) Writing this review. Call it suck-up or whatever. I don't care. So long as I don't have to deal with Bell/Videotron and have a group of people that care about my network, work hard to keep it operational and let me know of any upcoming changes/upgrades/maintenance's then I am more than satisfied. In fact, I must admit this openly - Ebox is more than just an ISP to me. They are a full support system
Can anyone beat them by sheer price/speed/service....I'd say it's possible. But overall there is not a single company that could endorse me to write such fabulous praise! Way to go Ebox!
Gotta meet JP one of these days...
-D
P.S You may not the 13 days from order -> success...this is actually Videotron's fault as they were short-staffed and couldn't get a tech out to my place until that date. Nothing to hold Ebox accountable for, just the way things are sometimes. Nevertheless, JP and Natasha put up with my whining and tried their best and I'm all the more glad to know these people DO care, as I'll iterate one last time.
Thanks for taking the time to read this.
P.P.S @diskace my client # is LD17
Comments:
| | no installation information 
Well I have no luck with getting phone and router to work with Electronicbox. Both router and phone worked previously with videotron and cable companies in the US.
I have internet if I directly connect one computer, but we have three.
My main problem is that they don't provide any information. I send them an email asking 4 questions about the setting up, and all I got was a repeat of the instructions how to connect the cables.
Their website essentially contains no information about cable. And since I don't have the phone, I cannot bug them.
If there are special settings required to set up a router, then I would expect that they provide the information, instead of requiring a walkthrough with a technician.
For sure cable with electronicbox doesn't look like plug and play. | |
| | Reviews:
 ·Videotron
 ·ELECTRONICBOX
·TekSavvy DSL
| Re: no installation information Sorry to hear about your troubles setting up your setup. Configuring a router is not all that difficult but in order for anyone to assist you (including Ebox) we'd need to know the router make/model so we can guide you through the process.
Since you stated you can get access with only one computer, the connection Ebox is providing is working fine. You just need to configure your router to use DHCP and reboot the modem - voila!
Also, the router will need to run DHCP or you'll need to configure each client on your network with a static IP and point to the router as it's default gateway.
Hope this helps!
-D
P.S @eboxnat I included my client ID! | |
| | | diskaceElectronic Box CEOPremium,VIP
join:2002-02-21 | Re: no installation information Thanks for the good comment. Really appreciated.
@josef, there is no special configuration required. Make sure you reboot the modem when you plug your router as the MAC address is kept in memory. Any MAC address change requires a reboot. If this does not fix your trouble, i guess the main issue is not with the connection but with the router configuration. You can post on the canadian broadband forum with your make/model # to get some help from the community. I will try to chime in to help you.
Cheers
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Electronic Box Inc. - Jean-Philippe Béïque | |
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Review by ncg73
(review was emailed from domain hotmail.com)
lodged 1.8 years ago
- Montreal,QC
- Contract price not specified.
- "bonne bande passante"
- "support technique inexistant la fin de semaine"
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Je viens d'acheter le forfait 50 Go avec calbe haute vitesse. Le rapport qualité/prix est correct. Il serait encore beaucoup plus avantageux si un service de support technique pouvait être en place la fin de semaine. Ce n'est pas parce que c'est la fin de semaine que la connexion peut échouer. Dans le cas ou le travail des gens dépend d'internet, ils perdent beaucoup d'argent et ce détail n'est pas mentionné lors de l'achat de service.
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Review by suzys
member for 1.8 years, 1 visits, last login: 1.8 years ago
updated 1.8 years ago
- London,ON
- $44 per month
- about 5 days
- "Easy to set up with friendly assistance available"
- "Could have more Internet speed choices for customers"
- "Comes with superb recommendations!"
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Customer SS13 (purchased on 26/7/11):
I chose Electronic Box because of previous good recommendations, and I also am happy to have had a good experience with them. I ordered DSL 5 Mbps, 250GB usage with dryloop option, price is as stated on their website and they do a prepaid system that charges for the coming month. I find the prices very reasonable because they offer a much higher speed and a much higher usage amount as compared to their competitors for a similar price. I emailed them for assistance pre-order, and called in after purchase, and in all instances they were very responsive and helpful. Order and installation process were easy and smooth - just connect the modem to the phone line and it worked on the activation date. Modem I purchased was a Thomson TG585 modem with inbuilt wireless router, it works very well. The Internet connection is also very fast and reliable. One thing that could be improved though is the options available for customers in Ontario - perhaps they could have more than 640kbps or 5Mbps DSL, and expand to cable services as well. Electronic Box is an excellent option to consider for your next Internet purchase!
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Review by C4X
member for 1.8 years, 0 visits, last login: 1.8 years ago
updated 1.8 years ago
- Montreal,QC
- Contract price not specified.
- "Great value as compared to 'the Big' telecom provider"
- "Left to your own skills when encountering any startup issues"
- "Top choice for a heavy user looking for value and speed"
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The choice for me was clear, Bell overcharges. Electronicbox has a good reputation, provides good speeds and a 250GB monthly bandwidth (compared to Bell's measly 60GB cap) for the same price as bell. It is the same network, the choice made itself. So far I am very happy with speed and reliability.
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Review by ccbourbon
member for 1.8 years, 1 visits, last login: 1.8 years ago
updated 1.8 years ago
- Mirabel,QC
- $31 per month
- about 1 days
- "stable et pas cher"
- "rien"
- "semble etre une tres bonne compagnie"
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J'ai pris le speedcable 8mbit. Jusqu'a present je suis satisfait ( Ca fait 2 jours que je suis avec eux ) Connection stable et service adequat. La seule chose est qu'on ne m'as pas donne tout les details pour etre autonome ( quoi faire pour avoir une adresse e-mail d'e-box, le code requis pour consulter ma consommation internet ) J'ai du rappeler pour connaitre les details mais ce n'est pas la fin du monde !
BC31
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Review by toddbee
member for 1.8 years, 0 visits, last login: 1.8 years ago
lodged 1.8 years ago
- Montreal,QC
- $32 per month
- (12 month contract)
- about 14 days
- "Great price, Good network, Reasonable cap, Customer service is fantastic"
- "Relies on videotron for installation scheduling."
- "They're worth a try, I haven't had any problems with them yet."
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I was considering all options, I am a former Videotron cable internet customer and I liked their network, Ebox offers the same service for a much lower price and I wanted my money to go to a smaller local company.
I ordered the 8mb cable service for $32/mo. I went on videotron's website and they're offering an identical service for $54/mo.
The order process was very easy and quick. After placing my order over the phone, they shipped me my new cable modem which arrived the next day. The longest part of the wait was on Videotron's end as they must receive a request for installation and send a technician. The Ebox rep. told me this could take a couple weeks as it was around moving day and there were many people calling for installations at this time.
After about a couple weeks I got a call while I was at work from a Videotron tech telling me he was at my building. Their techs never called prior to confirm our appointment but luckily my girlfriend was just around the block so I called her and she let him in the building.
He installed the standard modem (Motorola SurfBoard) I had ordered and the connection was working the following day.
I got a call from Ebox a couple days later to confirm everything was working well for me, a nice touch.
Comments:
 eboxnat
join:2011-05-06
Montreal, QC
kudos:6 | Install date Hello!
First of all, thanks for the good review. Do you mind contacting me with your client number so I can look into why you were not advised of your installation date?
Thanks! | |
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Review by petitb
member for 1.8 years, 0 visits, last login: 1.8 years ago
lodged 1.8 years ago
- Montreal,QC
- Contract price not specified.
- "The package offers a lot of data usage at a decent price."
- "I hear more and more about other companies who offer faster service with unlimited data."
- "I will continue to shop around."
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When I knew that I was moving back to Montreal, I started looking on the Internet for a broadband company. I had heard a lot of bad things about the three "biggest" companies here and wanted to make sure I wouldn't be one of those unsatisfied customers. Once back in Montreal, I called and we set it all up. It was quick, efficient and it looked like I had made a great decision. The deal offered what I was looking for (a dry-loop connection, virtually unlimited data usage).
Getting their modem was a painful experience. They had warned me to have someone present in order for a Bell representative to come and check the installations, but they didn't tell me the same applied for the Purolator delivery. They only came over once, and then I had to go to their delivery office. It would have been much simpler to just go to the office of Electronic Box. And that should be explained to new clients.
The only thing for me was the speed. I have been used to have 10MBPS and unlimited data usage in Asia for the past few years for a fraction of the price here. I would have also appreciated a more thorough explanation of the rules (moving back into the country after several years, I would have appreciated that, and I think it should be something offered to every new customer, since the information on the website is a little vague).
I started talking about Electronic Box to many friends, and was giving a lot of positive information about it. But after a few problems with my connection, I kept my opinion to myself and told my many friends to wait a bit for my final "approval" before making the move.
For the past week, I have been more and more satisfied with the service, and if things continue to go the way they are going right now, not only will my appreciation be greater, but they'll get a bunch of new customers as well.
Comments:
diskaceElectronic Box CEOPremium,VIP
join:2002-02-21 | tech thank you for your honest comments,
can you send me your account number so i can look into what happened.
fyi, our new procedure is to call the client when the modem is shipped and we let know the client when it will be delivered. this is a new procedure we started recently so it might not have been applied in your case at time of sign up.
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Electronic Box Inc. - Jean-Philippe Béïque | |
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