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ELECTRONICBOX page on DSLReports
Six Month Rating

Reviews:
bullet 751 reviews (658 good) (20 bad)
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Review by BigBlarg See Profile

  • Location: Longueuil,QC
  • Cost Contract price not specified.
Good "Service stable, excellent prix, limites de téléchargements réalistes pour 2012"
Bad "Coût élevé au départ pour l'installation et l'équipement"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
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Value for money:
(ratings match consensus)

J'ai téléphoné vers la fin décembre 2011 pour m'abonner au début du mois de janvier, dans le but d'économiser un peu d'argent. J'ai acheté le modem chez eux et je suis allé le chercher à leurs bureaux pour éviter les frais de shipping.

Le jour du branchement. comme j'étais déjà abonné chez Vidéotron, je n'ai eu qu'à débrancher mon vieux modem et brancher le nouveau moi même. Ça a fonctionné comme prévu!

Je n'ai jamais eu de problèmes et à part pour faire un changement de forfait Internet (passé de 8 mbits à 15 mbits) je n'ai jamais eu à les contacter.

L'investissement initial est un peu cher (modem, installation, etc) mais ça se rentabilise au bout d'un an, donc ça vaut la peine.

member for 6.8 years, 2255 visits, last login: a few hours ago
updated 2.1 years ago

Comments:

Review by vova-6625

  • Location: Cote Saint-Luc,QC
  • Cost Contract price not specified.
Good "Good price in relation to the speed and quality."
Overall "Overall staisfied."
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(ratings match consensus)

Before joining Electronic Box, I have considered several other ISPs. I chose Electronic Box because the price seem the most fair among all the other options I reviewed.

Up until recently everything was great, from the installation, which was made very professionally till the internet quality itself. Had a few little problems, but for now, it seems they are all solved. No complains for this moment.

Overall I'm satisfied.

(review was emailed from domain hotmail.com)
lodged 2.1 years ago

Comments:

Review by abeloin See Profile

  • Location: Longueuil,QC
  • Cost: $62 per month
  • Install: about 15 days
Good "Competitive price. Local company. Very good service."
Bad "None so far ;)"
Pre Sales information:
Install Co-ordination:
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(ratings match consensus)

Cable 20 Mbits - 500 GiB per month
Smooth and painless installation, well worth the $49.95.
Activation time done quickly(after the installation): 15 minutes!

Info for new customer is sparse: ie: usage check need a vl code but not provided until next billing cycle.

An introduction email to new customer would definitely help the less savvy users.

member for 2.9 years, 283 visits, last login: 1.6 years ago
updated 2.1 years ago

Comments:
GuiGQc

join:2012-02-22
Gatineau, QC

None so far ;)

It's kind of severe to rate them at 50-75% when there are "no down sides so far ", isn't it?
Especially since they have an average rating above 90%!
You can still edit yuor review by the way.
abeloin

join:2011-12-28
Canada

Re: None so far ;)

I think it is a matter of opinion because I don't trust reviews giving a 90-100% after less then a week(even a month) of service. Connection reliability, Tech Support, and services can't be evaluated properly in such short time.

Also a few days ago, I've contacted tech support for the first time so how can I give them a rating other than 50%(neutral) before that?

In the end, the "Edit your review" button is there, so we can adjust our review according to our future exchange with the ISP.
Dunlop

join:2011-07-13
kudos:2

higher speed

Your speed should be 20/2 (there is no 15/1.5 anymore) since Videotron changed their speed profiles.

If you are not getting that then just reset your modem, there is no extra charge
abeloin

join:2011-12-28
Canada

Re: higher speed

Thanks for the reminder, I've updated the review.






Review by Dunlop See Profile

  • Location: undisclosed location
  • Cost: $45 per month
Good "Informed and friendly staff, low price"
Bad "Need to work on giving new customers"
Overall "Would highly recommend"
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(ratings match consensus)

My Other Reviews

·Bell Fibe
Update: 6 months in, speed has been boosted from 15/1.5 to 20/2mbps with no increase in price. Not a single issue with my connection or service

I'm very glad I took the chance to switch over to Ebox from Teksavvy after they were the first to announce their plans for the new cable rates in Quebec. The staff is extremely friendly and well informed.

My only criticism would be the lack of general information. You are not really sure what to expect on your install day (how long after the Videotron tech leaves until connection), you will be forced to call or post on their webpage to get you VL # to check your usage. Just small details

I made a plan change which kicks in next month but there is no confirmation of the transaction. I'm sure it will go as planned but it is always nice to have documentation in case of an issue.

That aside, I have had zero "real" issues. The CEO and reps (the always famous EboxNat) are always present on these forums to answer questions. My connection has never gone down (on-line for about 2 months now).

I would not hesitate to recommend Ebox to anyone

member for 3.4 years, 912 visits, last login: 2 days ago
updated 2.1 years ago

Comments:

Review by mourad.gharbi

  • Location: Sherbrooke,QC
  • Cost: $68 per month
  • Install: about 21 days
Good "Excellente connexion, fiable, meilleur rapport qualité/prix."
Bad "Peu d'information sur la facturation et les services téléphoniques (j'ai du écrire à Ebox pour savoir comment utiliser ma boîte)"
Overall "Compagnie recommandée, mais soyez près à faire du gossage (100X moins souvent/longtemps que Bell cependant, garantie !)"
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(ratings match consensus)

Je suis client avec EBox depuis environ 3 mois pour un service internet 20mbps cable et la téléphonie IP. Des fournisseurs consultés, EBox fournit les meilleurs prix toute proportion gardée.

L'installation (tech. vidéotron) était adéquate et faite dans des délais raisonnables. Le technicien étati consciencieux.

Il y a eu quelques problèmes de synchronisation, notamment au niveau de l'envoi du modem, mais rien de majeur.

Il y avait peu d'information sur la séquence de branchage (modem téléphonique, modem cable, routeur ?). Il n'y avait aucune information sur comment utiliser la boîte vocale ou sur comment connaître la consommation mensuelle d'internet (malheureusement, j'ai apprit comment en recevant une facture de dépassement).

À la défense d'ElectronicBox, le service à la clientèle a toujours été #1 quand j'ai eu besoin d'appeler : délais d'attentes raisonnables, représentants à l'aise dans les langues officielles et qui veulent aider. Rien à voir avec le service à la clientèle de Bell, qui est très efficace pour offrir des promotions quand c'est le temps d'annuler un abonnement, mais très médiocre pour aider à résoudre un problème.

À partir du moment où tout fonctionnait, je n'ai eu aucune interruption de service dont j'ai été conscient. Une courte interruption est prévue dans mon secteur dans le prochain mois et j'ai été avisé par courriel. Le service internet est rapide comme l'éclair, et j'ai fait plusieurs "speedtest" pour confirmer si je recevais effectivement le service pour lequel je payais : il n'y a jamais eu plus de 5% de variation négative par rapport à mon service (plus basse vitesse :19mbps), ce qui est excellent.

(review was emailed from domain hotmail.com)
lodged 2.1 years ago

Comments:
LanAdmin

join:2010-11-07
Montreal, QC
Reviews:
·ELECTRONICBOX
·voip.ms

Consommation Internet

C'est clairement indiqué sur leur site Internet comment connaître sa consommation mensuelle d'Internet. A partir de la page d'Electronicbox.net, choisir SUPPORT puis "Consommation Internet par câble" cela vous amènera à page de "Consommation Internet" où vous entrez votre code VL de 8 caractères tel qu'indiqué sur votre facture.

Ajoutez le résultat dans vos favoris Internet pour un accès rapide à votre consommation.

Review by mmpratte

  • Location: Montreal,QC
  • Cost Contract price not specified.
Pre Sales information:
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(ratings match consensus)

Great services. Really nothing to complain about. Sorry for not being constructive. Maybe to have this review in french would have been a good idea !

(review was emailed from domain gmail.com)
lodged 2.2 years ago

Comments:






Review by gravufo See Profile

  • Location: Saint-Laurent,QC
  • Cost: $50 per month
  • Install: about 14 days
Good "Same stability as Videotron, much cheaper price, higher caps, fast speeds!"
Bad "Not so much of a bad point, but ping is a TINY bit higher than Videotron"
Overall "I love the service and the price (5$/month less and twice the speed with 160 GB/month more!)"
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(ratings match consensus)

I decided to switch from Videotron to Electronicbox after seeing all the comments on this forum. The prices are great and the speed is constant and stable. I have had no downtime or problems until now. Tech support is amazing and much better than Videotron because they actually know what they're talking about.

Would recommend to anyone (I already do, to all my friends).

member for 4.1 years, 1674 visits, last login: a few hours ago
lodged 2.2 years ago

Comments:






Review by etienneg See Profile

  • Location: Montreal,QC
  • Cost: $39 per month (month by month)
  • Install: about 7 days
Good "Simple, efficace, économique"
Bad "Frais reliés à la connexion"
Overall "Très bon rapport qualité/prix"
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Haute vitesse, tel que promis, en tout temps. Excellente fiabilité de connexion à ce jour. Pas très évident de voir sa consommation de transfert mensuel, mais l'outil existe bien en cherchant sur le site web. Pas de compte courriel inclus. Somme toute, ce service équivaut au service offert par les câblodistributeurs à une fraction du prix. No de compte client: GE17

member for 2.2 years, 0 visits, last login: 2.2 years ago
lodged 2.2 years ago

Comments:
LanAdmin

join:2010-11-07
Montreal, QC
Reviews:
·ELECTRONICBOX
·voip.ms

1 edit

Consommation Internet / Internet usage

C'est le même outil pour tous les indépendants du réseau Vidéotron.

Consommation Internet:
»extranet.videotron.com/services/···nput.jsp

Internet usage:
»extranet.videotron.com/services/···nput.jsp

fastinternet

@electronicbox.net

Re: Consommation Internet / Internet usage

Vous avez jusqu'a 5 courriel d'inclus avec votre compte internet il ne faut qu'en faire la demande.

Review by spirch3 See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
Good "stabilité, prix, installation"
Bad "trop de personne s'abonne"
Overall "c'est une bonne place!"
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(ratings match consensus)

quand il a trop de monde qui s'abonne en même temps, il ce peut que la vitesse drop jusqu'au prochain mois mais a par de ça j'adore la stabilité, le services et le prix.

account PF16

member for 2.3 years, 301 visits, last login: 24 days ago
updated 2.2 years ago

Comments:






Review by mvarela150 See Profile

  • Location: Terrebonne,QC
  • Cost: $54 per month
Good "Fast and reasonably priced Cable internet connection"
Bad "Week long wait for install"
Overall "Best internet service I've ever had; very reliable and"
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(ratings match consensus)

I recently moved to Montreal and decided to look around for a cable internet provider before just going for the big name companies like Bell, Videotron, etc. I came upon this company and decided to give them a try (especially since there is no contract and I can cancel anytime). So far (1 month+) I have had the best and most reliable internet connection I've ever had; so I am extremely happy with my choice of Electronic Box. I did have to wait a little over a week for installation but that really wasn't a problem for me.

Cable Speed: 15 Mbps down/ 1.5Mbps up

Bought modem for 100$

member for 2.2 years, 1 visits, last login: 1.9 years ago
lodged 2.2 years ago

Comments: