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ELECTRONICBOX page on DSLReports
Six Month Rating

Reviews:
bullet 734 reviews (645 good) (17 bad)
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Review by matsmd See Profile

  • Location: undisclosed location
  • Cost: $45 per month (month by month)
  • Install: about 13 days
Good "The service is excellent and thay have very good price."
Bad "I have a 15 Mbps package and the maximum i get is 11 mbps"
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(ratings match consensus)

ElectronicBox is a very good ISP. The service, before and after sale, is very fast. The price are lower than the big company like Videotron (for the cable).

member for 1.8 years, 0 visits, last login: 1.8 years ago
lodged 1.8 years ago

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Review by Francoise See Profile

  • Location: J5A 0C8
  • Cost: $40 per month
  • Telco party Bell Canada
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no dry line fee
250G at $36.95
The order and installation was very good, quick and fast
Modem cable : Thomson DCM475
STAC.55.01

Good experience because we were able to start using internet just about an hour after technician had done the installation

after just 3 weeks, I'm very satisfy of the service I bought

I had suggest the service to other friends

member for 1.8 years, 0 visits, last login: 1.8 years ago
lodged 1.8 years ago

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Review by ExSupport See Profile

  • Location: Montreal,QC
  • Cost: $40 per month (12 month contract)
  • Install: about 13 days
Good "Helpful staff"
Bad "n/a"
Overall "Great service, great price."
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I shopped around for the best package and price for high-speed cable internet in Montreal, and Electronicbox looked like the best option. I ordered the residential Speedcable Extreme 15 package (up to 15mbps download speed) for $39.95 per month. I really liked that they offer the choice of leasing a modem or buying one from them with no monthly charge; I ended up buying the Thomson DCM475 modem. I have dealt with the sales staff over email and the tech support staff over the phone. Both were very helpful. Overall my experience has been very positive, the service is reliable and quick, and it's much cheaper than the competition for the same speed. I would definitely recommend Electronicbox to anyone looking for fast, reliable, and affordable cable internet.

member for 1.8 years, 0 visits, last login: 1.8 years ago
lodged 1.8 years ago

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Review by gilles_lemay See Profile

  • Location: Montreal,QC
  • Cost Contract price not specified.
Good "Connection internet rapide et fiable"
Bad "temps d'installation long"
Overall "À recommander pour le rapport/prix"
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J'ai choisi l'internet 8 mbit/s, à un prix de 31.95, par rapport à Videotron le prix est plus compétitif et j'ai également plus de capacité de téléchargement (75 gig).

L'installation et le processus de changement de videotron vers eletronicbox a été simple mais long. J'ai dû attendre un 3 semaine entre la facturation et la venue du technicien pour l'installation.

Pour le moment la connection a été rapide et fiable, pas de problème jusqu'à présent.

À recommander!

member for 1.8 years, 0 visits, last login: 1.8 years ago
lodged 1.8 years ago

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Review by acarreau See Profile

  • Location: Gatineau,QC
  • Cost Contract price not specified.
Good "Price. Customer and tech service quality. Prix. Qualité du service à la clientèle et service technique."
Bad "None so far. Rien pour l'instant"
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Changed from Videotron for Ebox's 15/1.5 offer (ordered online and bought the modem), and due to Videotron's changes, ended with 20/2. Nice!

Except for a little lack of information on what was going to happen before the installation, and email setup procedure after, things that a call to customer service could very easily resolve, everything was a breeze. Nothing to do.

Changé de Videotron pour l'offre de Ebox de 15/1.5 (commandé en ligne et modem acheté), et avec les changements de Videotron, j'ai maintenant du 20/2. Super!

Malgré un léger manque d'informations à propos de ce qui devait se passer avant l'installation, et ensuite sur comment obtenir une adresse email, rien qu'un appel au service à la clientèle ne pouvait résoudre, tout a été à la perfection. Je n'ai rien eu à faire.

member for 1.8 years, 0 visits, last login: 1.8 years ago
lodged 1.8 years ago

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Review by Bernard1 See Profile

  • Location: Verdun,QC
  • Cost: $42 per month
  • Install: about 7 days
Good "Value, reliability"
Bad "Installation"
Overall "A few hitches, but overall more than worth the price."
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I am more than satisfied with the service provided by Electronic Box. It is fast, reliable and cheap. The customer support is very helpful, though I've been put on hold for over half an hour once or twice, so it may be understaffed. My modem was also not activated properly, but it was done without a problem over technical support. Lastly, the technician who needed to install the cable missed me, and it took multiple attempts for me to get him to come back. It was Electronic Box's responsibility to set a new appointment, and they failed to finalize it before three or more calls. That is the biggest problem I had but all of these are related to the installation, and after that was done, I never had any problem, the Internet connection was always fast and stable, and for the price, it is definitely worth it.

Client # - ZR5

member for 1.8 years, 0 visits, last login: 1.8 years ago
updated 1.8 years ago

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Review by simon_dumais See Profile

  • Location: Dolbeau-Mistassini,QC
  • Cost: $59 per month
Good "Vitesse très rapide et stable"
Bad "Rien pour l'instant"
Overall "Très bon rapport qualité/prix par rapport aux fournisseurs majeurs"
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Bon fournisseur d'accès.
Je n'ai pas considéré d'autre fournisseurs apres avoir vu les offres d'electronicbox
Speedcable 30mbit/s@49.95
commande simple et facile a comprendre l'installation s'est bien déroulé

member for 1.8 years, 1 visits, last login: 1.8 years ago
lodged 1.8 years ago

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Review by Luckysteph See Profile

  • Location: Montreal,QC
  • Cost: $32 per month
  • Install: about 15 days
Good "Vitesse constante du réseau, service à la clientèle, prix très attractif"
Overall "aucune"
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Très satisfait du service tant à la clientèle que lors de l'installation. Tout s'est fait dans les temps. Connexion très rapide (cable, 8Mb, 75Go limite, 32$/mois) , vitesse constante. Modem très performant (Thomson). Un super service bien moins cher que Vidéotron qui était mon fournisseur précédent (55$/mois).

Excellente alternative locale aux géants des communications pour moins cher!


member for 1.8 years, 0 visits, last login: 1.8 years ago
updated 1.8 years ago

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Review by jimmo See Profile

  • Location: Montreal-Nord,QC
  • Cost Contract price not specified.
Good "Really good price for this great service, good support and fast email response"
Bad "A bit confusing billing system, but still comprehensible"
Overall "A must for cable internet"
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Really great ISP. I got the internet as shown on their website and I'm very glad I switch from Videotron to ElectronicBox. Videotron was just overpriced. The service is great. When you have question, just email them or call them and you have your answer really fast.

member for 1.8 years, 0 visits, last login: 1.8 years ago
lodged 1.8 years ago

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Review by yleheritte See Profile

  • Location: Waterville,QC
  • Cost: $15 per month (month by month)
Good "Very flexible and inexpensive plans: from 75GB to unlimited"
Bad "Nothing included: modem, installation, and you have to pay in advance"
Overall "Service (phone & email) and reliability is excellent given their very attractive pricing"
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Since dry DSL is expensive in my area (more than 15$ for a dry DSL line + internet service), cable is the only option. After trying both Cogeco & Videotron, I have decided to leave Videotron since they do not offer the flexibility Electronic Box offers.
Package: 8Mb/s down -1Mb/s up - 250GB / month: 36.95 + taxes
Order & install process was a bit long, but you have to wait for the Videotron technician.
Very nice experience until now (3 weeks)

member for 1.8 years, 2 visits, last login: 1.7 years ago
updated 1.8 years ago

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