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ELECTRONICBOX page on DSLReports
Six Month Rating

Reviews:
bullet 703 reviews (620 good) (17 bad)
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Review by boolik See Profile

  • Location: Boucherville,QC
  • Cost: $47 per month (12 month contract)
  • Install: about 16 days
Good "Good"
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

A la réception l'adaptateur du modem était défectueux un appel téléphonique et le lendemain tout était ok.

member for 61 days, 3 visits, last login: 56 days ago
lodged 60 days ago

Comments:






Review by Janimtl See Profile

  • Location: Montreal,QC
  • Cost: $53 per month
  • Install: about 7 days
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(ratings match consensus)

We are very happy about our new service. We changed in january from Cooptel to electronicbox. Up to now we already see a much better service.
The installation was very quick and the simple.
Tech help is quickly available.

member for 60 days, 0 visits, last login: 60 days ago
lodged 60 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

To Janimtl

Thank you for your comments!






Review by nashalm See Profile

  • Location: Laval,QC
  • Cost: $43 per month
  • Install: about 105 days
Good "100 % SATISFIED"
Bad "0 % ...NOTHING'S BAD WITH ELECTRONIC BOX"
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(ratings match consensus)

1 - Package is FTTN Haute Vitesse 10 with promotion

2 - The best and easiest one in the world without too much waiting

3 - Modem sagem Bell. I bought from electronic box

3 - Till now still satisfied and no intention to change the provider. since 2010 i was looking for a provider to combine quality of service and price acceptance and electronic box did
the job. even the agent to whom i talked since the begining were so professional. i had to phone just 2 times. first for order then 2nd time for installation and change my usage caps from 100 GB to 250 GB. I RECOMMEND ELECTRONIC BOX TO EVERY ONE WHO PREFER A STABLE AND OUSTANDING SERVICE QUALITY.

member for 60 days, 0 visits, last login: 60 days ago
lodged 60 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

To nashalm

We are glad to notice we have another satisfied customer.
Thank you

Review by tigerdavis See Profile

  • Location: Pointe-Aux-Trembles,QC
  • Cost: $37 per month
  • Install: about 1 days
Good "good value, reliable, good customer service"
Overall "videotron without the bells and whistles"
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Value for money:
(ratings match consensus)

(Review as part of EB's contest)

I moved from Videotron to EB. They had issues proving to Videotron i was really a Videotron customer. It took 4-5 phone calls, but all i had to do was to give my VL code. I was a business videotron customer so YMMV.
Simply asking for the VL code in the form could've saved a lot of time. The phone agents were attentive and knowledgeable.

I had a seamless transition without loss of internet.

Been 3 months i get full advertised speeds 24/7, doesn't randomly disconnect me at night like Videotron does. Ping is about the same as what i had with Videotron. The centre is in Montreal and so am i, that's why i went with EB rather than TekSavvy as i do a fair bit of gaming.
Got 15/10 cable with 250GB.

The usage tool is an iframe to Videotron's usage tool.

member for 61 days, 0 visits, last login: 61 days ago
updated 61 days ago

Comments:

eboxsidney
Superviseur
Premium
join:2013-12-03

To tigerdavis

Thank you for your positive review, I'm glad that you are satisfied with our services.

Review by DRouleau See Profile

  • Location: Canada
  • Cost: $56 per month (12 month contract)
  • Install: about 10 days
  • Telco party Bell Canada
Good "Efficient service, "
Bad "entry price fairly high (close to 165$)"
Overall "excellent value"
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Efficient service, entry price farily high but overall excellent value.

member for 61 days, 0 visits, last login: 61 days ago
lodged 61 days ago

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Review by eyrenee See Profile

  • Location: Saint-Francois-Du-Lac,QC
  • Cost: $51 per month (12 month contract)
  • Telco party Bell Canada
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modem personnel,
Petite déconnexion régulière, obliger de redémarrer mon modem

member for 61 days, 0 visits, last login: 61 days ago
lodged 61 days ago

Comments:






Review by claudiog8 See Profile

  • Location: undisclosed location
  • Cost: $38 per month
Good "Service, fast courteous and efficient. Line is constantly up and at the speed advertised."
Bad "Nothing."
Overall "Absolute value."
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I ordered the 150 Gb at 20 Mb. I went to pickup the modem and at 6 A.M. the line was active on the day I requested the switch from previous provider.

Only one thing disappointed me. They raised the monthly fee after a couple of months I signed in. The price is still competitive and the service ecellent.

member for 61 days, 0 visits, last login: 61 days ago
updated 61 days ago

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Review by Vishal See Profile

  • Location: Canada
  • Cost: $48 per month (12 month contract)
  • Install: about 21 days
Good "Good"
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Package Cable 36.95 for 250 GB 5.00 for model rental
Installation was smooth, however it took some time for installation date.
Motorola

member for 61 days, 0 visits, last login: 61 days ago
lodged 61 days ago

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Review by gpierre See Profile

  • Location: Laval,QC
  • Cost: $45 per month
  • Install: about 30 days
  • Telco party Bell Canada
Good "Honest service"
Bad "Poor coordination for install"
Overall "I trust them"
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Very forthcoming sales and service

member for 61 days, 0 visits, last login: 61 days ago
updated 61 days ago

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Review by rojoferrari See Profile

  • Location: Canada
  • Cost Contract price not specified.
Good "Excellent service. Reliable and not that expensive."
Bad ""Internet usage" website very poor. Not website to manage account (see invoices, create email account, etc)."
Overall "Highly recommendable."
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Account#:AD114
Internet Cable 10mbps, 250gb combined download+upload. Telephone. $58.90 + taxes.

Really great experience. Technical support and customer service really efficient and professional.

member for 61 days, 0 visits, last login: 61 days ago
lodged 61 days ago

Comments: