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ELECTRONICBOX page on DSLReports
Six Month Rating

Reviews:
bullet 749 reviews (656 good) (20 bad)
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Review by joebart See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
Good "Good price and service"
Bad "None so far"
Overall "I can recommend them to anyone"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I had basic no limit DSL for years with them with absolutely no problem whatsoever.. One day decided to discontinue Bell phone line and switched to Cable 25. Again I have no problem with the service. I could find a provider for a slightly lower price but I like the company and their service...

member for 178 days, 0 visits, last login: 178 days ago
lodged 178 days ago

Comments:






Review by farfeline See Profile

  • Location: Montreal,QC
  • Cost: $65 per month
  • Install: about 17 days
Good "beaucoup moins cher, pas de problème de connection depuis l'installation"
Bad "le staff ne semble pas recevoir tous la même info. Parfois, information écrite, juste en anglais"
Overall "disons que c'est une jeune compagnie...90% satisfait, mais il y a des lacunes à rectifier...ils vont s'améliorer, je suis sûr."
Pre Sales information:
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(ratings match consensus)

15 mgp, 125 gb...le branchement a été smooth, mais semble-t-il que tous les employés ne reçoivent pas la même info...à propos de la facturation, j'ai reçu 3 infos différentes...aucun paiement mensuel ne devait passé sur ma carte avant la mi-mai ( premier et deuxiéme intervenant contactés m'ont dit que la facturation se faisait le 7 du mois, et crédité le 14 de chaque mois ) et finalement, tout a passé...le 23 avril !!! Pas très content avec cette situation, mais enfin...par contre, la connection n'a aucun problème...

Aussi, on devrait pouvoir voir notre consommation internet dans notre compte 24/24 ,( l'idées d'envoyer un courriel à 90% de consommation serait une bonne idée a implanter) ce qui n'est pas le cas en ce moment. Et je présume qu'une bonne partie de votre clientèle est francophone, donc il serait apprécié qu'il y ait un effort pour que le tout soit en français...j'ai souvent tombé sur des pages juste en anglais. ( comme celles-ci...) Bref, satisfait, sauf pour ces petites lacunes...

#GG75, numéro de compte

member for 178 days, 0 visits, last login: 178 days ago
lodged 178 days ago

Comments:
statiC_

join:2014-02-07

reply

vous pouvez voir votre conso 24/24... entre ton username sur leur page pour vérifier la conso et le tour est joué.

DSLREPORTS n'appartient pas a EBOX. leur site en entier est en francais et les emails sont en francais.

Pour le staff, on ne peut y échapper, surement que la compagnie a du engager plusieurs nouveaux qui ne sont pas encore 100% =)

Review by etienne See Profile

  • Location: Boucherville,QC
  • Cost: $50 per month
  • Install: about 7 days
Good "Cost, speed, reliability"
Bad "Tech support ok - no more"
Overall "Excellent value for the money"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I recommend ElectronicBox.

member for 178 days, 0 visits, last login: 178 days ago
lodged 178 days ago

Comments:






Review by Diasenand See Profile

  • Location: Longueuil,QC
  • Cost: $65 per month (month by month)
  • Install: about 7 days
Pre Sales information:
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(ratings match consensus)

got a fast and reliable internet

member for 178 days, 0 visits, last login: 178 days ago
updated 178 days ago

Comments:






Review by lavoieeric See Profile

  • Location: Crabtree,QC
  • Cost: $31 per month (month by month)
  • Install: about 2 days
Good "Smooth transition between Videotron and Electronic Box"
Bad "Nothing yet."
Overall "I recomend it"
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(ratings match consensus)

Lowest cable speed ordered. Easy installation.
Client LE94.

member for 178 days, 0 visits, last login: 178 days ago
updated 178 days ago

Comments:






Review by ibanezSZ520 See Profile

  • Location: Joliette,QC
  • Cost: $42 per month (12 month contract)
  • Install: about 20 days
Good "Everything is good,service,price, ect."
Bad "nothing bad"
Overall "recommended for everyone"
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(ratings match consensus)

the only bad side was the time to wait for the installation the guy told me (1 to 3 week) but it took 8 days,
otherwise,everything is fine

member for 178 days, 1 visits, last login: 160 days ago
lodged 178 days ago

Comments:






Review by LE100 See Profile

  • Location: Canada
  • Cost: $6 per month
  • Install: about 5 days
Good "Price and speed"
Bad "Speed after dinner (between 18h and 21h) drop to 3MBytes down and 1MBytes up"
Pre Sales information:
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(ratings match consensus)

I think is a cable to my house from a street is RG59.

member for 178 days, 1 visits, last login: 159 days ago
lodged 178 days ago

Comments:
nster

join:2013-12-15
H2M

3 edits

slow downs

Hi,

You may have been experiencing the slow downs this past week »[Cable] High Latency

This is not a common occurrence






Review by The Doctor See Profile

  • Location: Montreal,QC
  • Cost: $49 per month
  • Install: about 7 days
Good "Connection always fast and low latency "
Bad "Nothing"
Overall "Excellent service"
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(ratings match consensus)

Signed up on 11/21/13 was setup on 28-11-2013
Videotron tech ran new wiring and left after confirming modem sync and told me call ebox to activate.
Ebox activated everything and all seemed work fine except bittorrent and some large file downloads(Linux iso's)

I have spoken with ebox Eric and he tried to help me solve my remaining issues but after switching routers 4 times i just gave up.

They have performed some test and tell me connection is fine but still considering asking them swap the modem for docsis3 version in the hope it will help.

But overall even with minor issues i have recommended to friends and they are very happy with service as well.

»speedof.me/show.php?img=14030710···2370.png

UpdateApril 7 2014: Picked up an DCM475 and all is well no issue to report at all.

member for 2.9 years, 1197 visits, last login: a few hours ago
updated 192 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

To The Doctor

Good day,
We greatly appreciate your comments. I am convinced that M. Ebox Eric offered you the appropriate assistance but when you mention that you are considering swapping modems for a Docsis 3.0, I am under the impression that you have a Docsis 2.0. If this is the case, maybe a speed upgrade could resolve the situation you have mentioned.
Regards

The Doctor

join:2011-11-25
Montreal,Qc

Re: To The Doctor

Possible speed upgrade would help but ebox want me pay 50$ because breaking lease if want swap modems.

eboxsidney
Superviseur
Premium
join:2013-12-03

Re: To The Doctor

There is no penalities if you rent/buy a different modem from us. You can pm me if you want, i can set this up for you.

Review by kipotlov See Profile

  • Location: undisclosed location
  • Cost: $46 per month
  • Install: about 10 days
Good "Speed, price, reliability"
Bad "Nothing for now"
Pre Sales information:
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(ratings match consensus)

I have ElectronicBox as internet provider for a month. The service is excellent, nothing to say again it.

The delay for the installation was not fast, but not slow too. I got a cable service.
I use my own modem, a Thomson DCM475.

member for 240 days, 2 visits, last login: 195 days ago
updated 195 days ago

Comments:

eboxsidney
Superviseur
Premium
join:2013-12-03

Your review.

Hi kipotlov,

Thank you for taking the time to review our service. It's always a pleasure to read a positive review.






Review by vitesse See Profile

  • Location: Saint-Jean-Sur-Richelieu,QC
  • Cost: $54 per month
  • Install: about 6 days
Good "Great price, good service, incredible speed"
Bad "still have to find one"
Overall "The highest quality cable ISP in quebec"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·voip.ms
·Bell Sympatico
·Videotron
The price is unbeatable, for where I live (Quebec, Canada)

The technical support is great and they have a presence here at DSLR

The installation has been sooner than expected.

The speed is really what they advertise (60mbps / 3mbps) Far from the UP TO from the outdated Bell Network.

I had an independent installator who's is Videotron affiliated. The work has been professional and everything was great. I have nothing bad to say about him.

I have buy a DCM475 and gone to the ISP Office to get it. something I maid for the last time in 1994

They only offer 250gb options with the 60mbps. You can buy up to 4 bloc of 75gb for 5$ each.

This is an upgrade from my Teksavvy connection. Hope they won't become Teksavvy 2.0

Edit: September 2012
So far they are fairly reliable. They had some slowdown on the evening this summer, but they always worked hard to do appropriate correction. I would recommend them to anyone.

Edit: December 2012
I since installed them to many friends and relative. They are still reliable with only few drop in speed from time to time, nothing to worries about. I use them at two Commercial building and its a smooth ride. They are still focused on customer satisfaction. I still Highly recommend them to anyone.

Edit: February 2013
The upload speed have been upgraded to 10mbps. The upload on Cable is now 2.4x faster than download on DSL network and 15x faster than the DSL upload speed.

Edit October 2013
The connection has been rock solid since February with an average of 64mbps of download and 10.5mbps of upload.

Edit: April 2014
The connection is still rock solid, I sometime get 70mbps of download speed and always between 9.5 and 10.5mbps of upload speed.


member for 11.8 years, 2017 visits, last login: a few hours ago
updated 198 days ago

Comments:

golb

@teksavvy.com

300 Mb or average

Yes, my only concern with EB is 250 G cap. If they rasise it to 300-350 or average 2-3 months, then it would be great, and I jump in right away.

vitesse

join:2002-12-17
Saint-Jean-Sur-Richelieu, QC

Re: 300 Mb or average

The customer service is 100 times better than TSI. this ain't comparable.

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

To vitesse

Good day,
Thank you for sharing your past experience with our company. Your comments are greatly appreciated.
Regards,