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ELECTRONICBOX page on DSLReports
Six Month Rating

Reviews:
bullet 746 reviews (653 good) (20 bad)
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Review by simlant See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
Good "prix, vitesse"
Bad "synchronisation installation avec vidéotron"
Overall "A suivre..."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Installation très pénible... mais une fois installé... tout est correcte
(#LS205)

member for 218 days, 1 visits, last login: 120 days ago
updated 218 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

À simlant

Bonjour,
Nous sommes désolé pour les complications que vous aviez eu avec votre installation. Nous souhaitons que le crédit que nous vous avons accordé vous convient.
Merci pour vos commentaire.






Review by pepi379 See Profile

  • Location: Canada
  • Cost: $39 per month
Good "Fast, reliable and cheap"
Bad "You have to buy a modem from them"
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(ratings match consensus)

I've ordered the High speed cable Internet for $33.95 + tx.
Since Electronicbox is a Videotron distributor, the speed and quality of the service is great but their price is much more competitive.

My client # : PP70

member for 218 days, 0 visits, last login: 218 days ago
updated 218 days ago

Comments:

eboxsidney
Superviseur
Premium
join:2013-12-03

Review

Thanks for the taking the time to review our services.






Review by smoreau See Profile

  • Location: Canada
  • Cost: $52 per month
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(ratings match consensus)

EBOX est une entreprise que quelqu'un m'avais suggérer.
Ca ne fait qu'un mois que je suis avec eux et je suis extrêmement satisfait autant au niveau du service a la clientèle que du point de vu technique.

Je recommande ce fournisseur a tout le monde!

Mon # de client ms178

member for 218 days, 1 visits, last login: 216 days ago
lodged 218 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

À smoreau

Il nous fait plaisir de savoir que vous êtes satisfait des services que nous vous offrons. Merci pour vos commentaires.






Review by SyCo See Profile

  • Location: Chicoutimi,QC
  • Cost: $48 per month (month by month)
  • Install: about 14 days
Good "Excellent Price/Cap ratio for Cable service"
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(ratings match consensus)

New client with Electronic Box and the switch from my previous Cable ISP to them was without a problem. So far so good and the speed is up to my expectations. I recommend them !!! - Nouveau client avec Electronic Box et le transfert depuis mon ancien fournisseur internet par cable s'est effectué sans problème. Jusqu'à maintenant tout va bien et la vitesse correspond à mes attentes. Je les recommandes !!!

CS158

member for 218 days, 0 visits, last login: 218 days ago
updated 218 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

To SyCo

Thank you for the positive feedback.

Regards

Review by SpiXener See Profile

  • Location: Canada
  • Cost: $63 per month
  • Install: about 4 days
Good "Reliability, Price, Bandwidth"
Bad "Changes to membership have to wait at least a month to be applied"
Overall "Recommended to all my friends"
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(ratings match consensus)

/** English **/

EBox is a very interesting provider and with the best prices (I'm in Montreal). The only irritating point is about delays regarding account updates. For example, I have the 20/10 cable package and, in the beginning, I had 150 GB bandwidth (default option). In order to switch to 250 GB, I had to wait until the next month, forcing myself to go through additional bandwidth blocks in order to meet my immediate requirement (which explains why I rated Services 75% instead of 100%). If EBox could apply these changes immediately with the actual prorata, while making us pay the fees on-the-spot (WIN-WIN) like other providers actually do, that would make them a perfect ISP.

/** Français **/

EBox est un provider très intéressant et avec les meilleurs prix (je suis à Montréal). Le seul irritant est le délais pour modifier son compte. Par exemple, j'ai le package 20/10 et, au départ, j'avais 150 GB de bandwidth (option de base). Pour le monter à 250 GB, j'ai dû attendre au mois suivant, me forçant ainsi à passer par les blocs de consommation supplémentaires pour répondre à mon besoin immédiat. Si EBox pouvait appliquer les changements immédiatement et au prorata en prélevant les frais engagés sur-le-champ (WIN-WIN) comme les autres fournisseurs, cela en ferait un ISP parfait.

Jonathan Bordeleau-Lefebvre & Jacynthe Labonville, jonathanbordeleau@gmail.com

member for 218 days, 0 visits, last login: 218 days ago
updated 218 days ago

Comments:

eboxsidney
Superviseur
Premium
join:2013-12-03

Plan update.

Hi SpiXener,

Thank you for reviewing Electronic box. I'm glad that you are satisfied with the quality of the service. I'd like to mention that we will change our billing system later this year, making it easier for us and our customers to change their plans and adjust the billing.

Review by ep See Profile

  • Location: Pierrefonds,QC
  • Cost: $36 per month
  • Install: about 12 days
Good "Excellent service"
Bad "aucun"
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Le service câble haute vitesse fonctionne très bien et leur service à la clientèle est excellent! Je recommande chaudement leur service!

member for 2.6 years, 620 visits, last login: a few hours ago
updated 218 days ago

Comments:






Review by drej See Profile

  • Location: canada
  • Cost: $46 per month
  • Install: about 14 days
Good "Installation was easy without issues"
Bad "No customer portal on their website"
Overall "Good value for price and speed as advertised"
Pre Sales information:
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(ratings match consensus)

My Other Reviews

·Bell Fibe
Internet Package:
- I ordered the Cable Extreme 20down/10up at 150GB bandwidth per month. Cost is $39.95 + tax = $46

Modem:
- I purchased my own modem (2nd hand) for $60.
- A word of caution, you may need to get a modem that works for your province! For example, I live in Quebec and had to get a specific firmware version for my DCM475 modem (firmware 55.xx). Ontario cable providers use the same modem but at a different firmware version, which is incompatible with Quebec.

Installation:
- The installation process was fairly smooth. I chose a period of time when I would be available and then a technician was scheduled.
- Since I got a cable hookup it was a Videotron technician that came by.
- Installation took about an hour. Maybe it was really easy because I did previously have Videotron service so it was just a matter of verifying the connections/signal.

Up-and-Running:
- Within 30 minutes of the technician leaving I was able to connect to the net.
- Right away I tested my speed and was able to get 20.5 down and 10.4 up.

Long Haul:
- 2 months later: So far so good. Very good uptime and consistent speeds. Can't say anything about the tech service since I haven't had to call them yet

member for 303 days, 2 visits, last login: 219 days ago
updated 219 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

To Drej

Good day Drej,

I am glad to see that you had a smooth installation as well as a good internet connection. As for the portal, we have a few tools that are very useful for our current clients. On our website, when you access the ''support'' section, you will see a number of choices that are destined to help our clients monitor their services. If you have any questions, please do not hesitate to contact us.
Regards.

Review by nadimitrova See Profile

  • Location: Canada
  • Cost: $45 per month
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(ratings match consensus)

We offer R-Speed Cable Extreme 20 package for 40.00 CAD

Order and install process was properly done

Thomson

Recently, there was a price increase.

member for 219 days, 0 visits, last login: 219 days ago
lodged 219 days ago

Comments:






Review by qam128 See Profile

  • Location: Canada
  • Cost: $57 per month
  • Install: about 54 days
Good "Rapport qualité prix"
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J’ai choisi 10Mbps/100GB+téléphone par câble à $52.90/mois. Le service téléphonique comprend toutes les options et j’ai obtenu $5 de réduction par mois en achetant l’adaptateur téléphonique (il se sera payé tout seul dans environ 1an et demi). Le service internet est constant, même aux heures de pointes. De la vidéo en temps réel, download assez rapide pour moi et pas d’attente lorsque j’ouvre des pages.

Le service à la clientèle est rapide et j’ai de l’information précise.

Vidéotron m’a offert des rabais pour que je reste avec eux. Ils se sont approché pour ce qui est du prix mais en revérifiant ils avaient réduit la vitesse et le nombre de Gig par mois. Probablement qu’ils m’offraient des plus gros Gig (voir la publicité) et aucunes options pour ce qui est du téléphone.

Jean Langlois 204

member for 219 days, 0 visits, last login: 219 days ago
lodged 219 days ago

Comments:

Review by lni12345 See Profile

  • Location: Saint-Eustache,QC
  • Cost: $45 per month
  • Install: about 10 days
Good "Excellent"
Bad "Manque de communication avec Vidéotron"
Pre Sales information:
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(ratings match consensus)

My Other Reviews

·voip.ms
Je suis passé de vidéotron à ebox parce que je voulais avoir un service sans faute mais moins dispendieux. Mission réussie! Vitesse stable comme avant, meilleurs prix, plus grande limite mensuelle, pas d'augmentation intempestive ou de rabais à quémander. Ça vaut la peine de changer.

Seul bémol, c'est l'installateur de vidéotron qui est venu débrancher mon modem...et qui est revenu deux jours plus tard pour débrancher le fil dans le poteau...pas fort!

Mais tout est rentré dans l'ordre.

Thumbs up Ebox!

member for 9.5 years, 2 visits, last login: 155 days ago
lodged 219 days ago

Comments: