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ELECTRONICBOX page on DSLReports
Six Month Rating

Reviews:
bullet 743 reviews (651 good) (19 bad)
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Review by smoreau See Profile

  • Location: Canada
  • Cost: $52 per month
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

EBOX est une entreprise que quelqu'un m'avais suggérer.
Ca ne fait qu'un mois que je suis avec eux et je suis extrêmement satisfait autant au niveau du service a la clientèle que du point de vu technique.

Je recommande ce fournisseur a tout le monde!

Mon # de client ms178

member for 203 days, 1 visits, last login: 201 days ago
lodged 203 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

À smoreau

Il nous fait plaisir de savoir que vous êtes satisfait des services que nous vous offrons. Merci pour vos commentaires.






Review by SyCo See Profile

  • Location: Chicoutimi,QC
  • Cost: $48 per month (month by month)
  • Install: about 14 days
Good "Excellent Price/Cap ratio for Cable service"
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Connection reliability:
Services:
Value for money:
(ratings match consensus)

New client with Electronic Box and the switch from my previous Cable ISP to them was without a problem. So far so good and the speed is up to my expectations. I recommend them !!! - Nouveau client avec Electronic Box et le transfert depuis mon ancien fournisseur internet par cable s'est effectué sans problème. Jusqu'à maintenant tout va bien et la vitesse correspond à mes attentes. Je les recommandes !!!

CS158

member for 204 days, 0 visits, last login: 204 days ago
updated 204 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

To SyCo

Thank you for the positive feedback.

Regards

Review by SpiXener See Profile

  • Location: Canada
  • Cost: $63 per month
  • Install: about 4 days
Good "Reliability, Price, Bandwidth"
Bad "Changes to membership have to wait at least a month to be applied"
Overall "Recommended to all my friends"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

/** English **/

EBox is a very interesting provider and with the best prices (I'm in Montreal). The only irritating point is about delays regarding account updates. For example, I have the 20/10 cable package and, in the beginning, I had 150 GB bandwidth (default option). In order to switch to 250 GB, I had to wait until the next month, forcing myself to go through additional bandwidth blocks in order to meet my immediate requirement (which explains why I rated Services 75% instead of 100%). If EBox could apply these changes immediately with the actual prorata, while making us pay the fees on-the-spot (WIN-WIN) like other providers actually do, that would make them a perfect ISP.

/** Français **/

EBox est un provider très intéressant et avec les meilleurs prix (je suis à Montréal). Le seul irritant est le délais pour modifier son compte. Par exemple, j'ai le package 20/10 et, au départ, j'avais 150 GB de bandwidth (option de base). Pour le monter à 250 GB, j'ai dû attendre au mois suivant, me forçant ainsi à passer par les blocs de consommation supplémentaires pour répondre à mon besoin immédiat. Si EBox pouvait appliquer les changements immédiatement et au prorata en prélevant les frais engagés sur-le-champ (WIN-WIN) comme les autres fournisseurs, cela en ferait un ISP parfait.

Jonathan Bordeleau-Lefebvre & Jacynthe Labonville, jonathanbordeleau@gmail.com

member for 204 days, 0 visits, last login: 204 days ago
updated 204 days ago

Comments:

eboxsidney
Superviseur
Premium
join:2013-12-03

Plan update.

Hi SpiXener,

Thank you for reviewing Electronic box. I'm glad that you are satisfied with the quality of the service. I'd like to mention that we will change our billing system later this year, making it easier for us and our customers to change their plans and adjust the billing.

Review by ep See Profile

  • Location: Pierrefonds,QC
  • Cost: $36 per month
  • Install: about 12 days
Good "Excellent service"
Bad "aucun"
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(ratings match consensus)

Le service câble haute vitesse fonctionne très bien et leur service à la clientèle est excellent! Je recommande chaudement leur service!

member for 2.6 years, 605 visits, last login: a few hours ago
updated 204 days ago

Comments:






Review by drej See Profile

  • Location: canada
  • Cost: $46 per month
  • Install: about 14 days
Good "Installation was easy without issues"
Bad "No customer portal on their website"
Overall "Good value for price and speed as advertised"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Value for money:
(ratings match consensus)

My Other Reviews

·Bell Fibe
Internet Package:
- I ordered the Cable Extreme 20down/10up at 150GB bandwidth per month. Cost is $39.95 + tax = $46

Modem:
- I purchased my own modem (2nd hand) for $60.
- A word of caution, you may need to get a modem that works for your province! For example, I live in Quebec and had to get a specific firmware version for my DCM475 modem (firmware 55.xx). Ontario cable providers use the same modem but at a different firmware version, which is incompatible with Quebec.

Installation:
- The installation process was fairly smooth. I chose a period of time when I would be available and then a technician was scheduled.
- Since I got a cable hookup it was a Videotron technician that came by.
- Installation took about an hour. Maybe it was really easy because I did previously have Videotron service so it was just a matter of verifying the connections/signal.

Up-and-Running:
- Within 30 minutes of the technician leaving I was able to connect to the net.
- Right away I tested my speed and was able to get 20.5 down and 10.4 up.

Long Haul:
- 2 months later: So far so good. Very good uptime and consistent speeds. Can't say anything about the tech service since I haven't had to call them yet

member for 288 days, 2 visits, last login: 204 days ago
updated 204 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

To Drej

Good day Drej,

I am glad to see that you had a smooth installation as well as a good internet connection. As for the portal, we have a few tools that are very useful for our current clients. On our website, when you access the ''support'' section, you will see a number of choices that are destined to help our clients monitor their services. If you have any questions, please do not hesitate to contact us.
Regards.

Review by nadimitrova See Profile

  • Location: Canada
  • Cost: $45 per month
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(ratings match consensus)

We offer R-Speed Cable Extreme 20 package for 40.00 CAD

Order and install process was properly done

Thomson

Recently, there was a price increase.

member for 204 days, 0 visits, last login: 204 days ago
lodged 204 days ago

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Review by qam128 See Profile

  • Location: Canada
  • Cost: $57 per month
  • Install: about 54 days
Good "Rapport qualité prix"
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J’ai choisi 10Mbps/100GB+téléphone par câble à $52.90/mois. Le service téléphonique comprend toutes les options et j’ai obtenu $5 de réduction par mois en achetant l’adaptateur téléphonique (il se sera payé tout seul dans environ 1an et demi). Le service internet est constant, même aux heures de pointes. De la vidéo en temps réel, download assez rapide pour moi et pas d’attente lorsque j’ouvre des pages.

Le service à la clientèle est rapide et j’ai de l’information précise.

Vidéotron m’a offert des rabais pour que je reste avec eux. Ils se sont approché pour ce qui est du prix mais en revérifiant ils avaient réduit la vitesse et le nombre de Gig par mois. Probablement qu’ils m’offraient des plus gros Gig (voir la publicité) et aucunes options pour ce qui est du téléphone.

Jean Langlois 204

member for 204 days, 0 visits, last login: 204 days ago
lodged 204 days ago

Comments:

Review by lni12345 See Profile

  • Location: Saint-Eustache,QC
  • Cost: $45 per month
  • Install: about 10 days
Good "Excellent"
Bad "Manque de communication avec Vidéotron"
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(ratings match consensus)

My Other Reviews

·voip.ms
Je suis passé de vidéotron à ebox parce que je voulais avoir un service sans faute mais moins dispendieux. Mission réussie! Vitesse stable comme avant, meilleurs prix, plus grande limite mensuelle, pas d'augmentation intempestive ou de rabais à quémander. Ça vaut la peine de changer.

Seul bémol, c'est l'installateur de vidéotron qui est venu débrancher mon modem...et qui est revenu deux jours plus tard pour débrancher le fil dans le poteau...pas fort!

Mais tout est rentré dans l'ordre.

Thumbs up Ebox!

member for 9.4 years, 2 visits, last login: 140 days ago
lodged 204 days ago

Comments:

Review by giac See Profile

  • Location: undisclosed location
  • Cost: $31 per month
  • Install: about 5 days
Good "Yes"
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(ratings match consensus)

All is good except when I ordered I could not fill out a shipping address (by default, it's the same as the invoice address).

member for 204 days, 0 visits, last login: 204 days ago
updated 204 days ago

Comments:






Review by zmaster See Profile

  • Location: Montreal,QC
  • Cost: $43 per month
  • Install: about 9 days
Good "Cost, ping, download and upload speeds"
Bad "Cannot select date of installation, you give a list of availabilities and they assign you a date"
Overall "You pay some costs upfront (modem, installation, shipping) but the monthly cost is much cheaper"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I ordered the Cable Extreme 20 package (20/10) for 40$/month. It works as expected and the ping is low. However, since you are dealing with a reseller, you have to be willing to pay some costs upfront : installation, cable modem, cable modem shipping. The monthly cost is however much cheaper than with the telcos. However, the price has recently increased by 3$/month; however they launched a new package (15/10) which seems interesting at a lower price.

Installation went fine but it would be better if you could pre-book a specific date. The way it works is that you have to give a general set of time slots you should be available (week evenings, week-ends, morning, afternoon etc.) and after a few days they assign you a time slot of their choosing.

Modem is Thomson DOCSIS3.0 which cost 100$ and works fine.

member for 204 days, 0 visits, last login: 204 days ago
lodged 204 days ago

Comments: