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ELECTRONICBOX page on DSLReports
Six Month Rating

Reviews:
bullet 749 reviews (656 good) (20 bad)
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Review by alexnadeaufa See Profile

  • Location: Montreal,QC
  • Cost: $62 per month
  • Install: about 14 days
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Je n'ai aucun problème de connexion et j'ai une très bonne vitesse, du moins j'ai la vitesse pour laquelle je paye et pas plus bas! Chaque fois que j'ai eu à contacter Ebox, ils ont très bien su me diriger avec patience. J'ai eu quelques problèmes. Le premier était un manque d'information sur la ligne téléphonique (je ne savais pas que je ne pourrais avoir qu'un seul téléphone de branché dans tout l'appartement... à trois colocs, c'est pas l'idéal). On m'a conseillé de prendre un téléphone sans fil à plusieurs combinés. Ensuite, Ebox n'a pas branché tous mes services en même temps, alors j'avais la ligne téléphonique avec eux et l'Internet avec Bell, ce qui m'a obligé à reconfigurer pour quelques jours mes appareils. On m'a dit que ce n'était pas dans leurs habitudes, qu'habituellement ils changeaient tout en même temps. Malgré cela, je crois que Ebox est une excellente compagnie du fait qu'ils ont semblé regretté les problèmes que j'avais eu, ils m'ont aidé à les résoudre et le service Internet et téléphonique est impeccable.

member for 236 days, 0 visits, last login: 236 days ago
updated 236 days ago

Comments:

eboxsidney
Superviseur
Premium
join:2013-12-03

Revue

Bonjour alexnadeaufa,

Merci d'avoir pris le temps de commenter sur la qualité de nos services.

Review by yoyoybh See Profile

  • Location: Verdun,QC
  • Cost: $57 per month
  • Install: about 10 days
Pre Sales information:
Install Co-ordination:
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Services:
Value for money:
(ratings match consensus)

I have a Cable Extreme 30 two months for now. It's a very good internet service.
It took ten days from order to online, which is better than i expected.
Didn't have any tech support yet, so can't say anything about it yet.
So far the service is good for me.

member for 236 days, 0 visits, last login: 236 days ago
lodged 236 days ago

Comments:

eboxsidney
Superviseur
Premium
join:2013-12-03

Review

Hi yoyoybh,

Thanks a lot for reviewing your experience with Ebox. I'm glad that you are satisfied with your service so far.






Review by nanoz See Profile

  • Location: Laval,QC
  • Cost: $46 per month (month by month)
  • Install: about 6 days
  • Telco party Bell Canada
Good "Internet & Service"
Bad "Instalation and cant keep my phone number and transfer to the company."
Overall "Good"
Pre Sales information:
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(ratings match consensus)

The phone company is not actually Bell, its Videotron(Quebecor) but you cant find it in the options.
Cable extreme 20 at 42.95$
The installation was with videotron cableman, who did'nt really know what to do with the modem and the activation. It was intuitive and not as easy as expected. I could not transfer my homeline phone to to this company while keeping the same phone number, so i had to keep the old contract to make things easyer.
ThomsonDCM475
I had a good tech support who really listened to my problemes and sticked with me untill it was solved.
My Email: Nahoyz@gmail.com
Phone: 450-937-5712
Yohan Simard Picard

member for 236 days, 0 visits, last login: 236 days ago
updated 236 days ago

Comments:

Review by juroy See Profile

  • Location: Montreal,QC
  • Cost: $34 per month
  • Install: about 10 days
Good "thumbs up "
Overall "totally worth it"
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(ratings match consensus)

Price as advertised on website + installation fee + basic modem = first month 200$, then 34$/month.
Installation 10 days following online order + 2 day delay to access services after installation, total wait time = 12 days (hope you're not in a rush...)
modem: Motorolla Surfborad, model: SB5101N
Overall good curteous service, satisfied customer.

member for 237 days, 0 visits, last login: 237 days ago
lodged 237 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

To juroy

Thank you for your comments. We appreciate your satisfaction with our service.
Regards






Review by simlant See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
Good "prix, vitesse"
Bad "synchronisation installation avec vidéotron"
Overall "A suivre..."
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(ratings match consensus)

Installation très pénible... mais une fois installé... tout est correcte
(#LS205)

member for 237 days, 1 visits, last login: 139 days ago
updated 237 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

À simlant

Bonjour,
Nous sommes désolé pour les complications que vous aviez eu avec votre installation. Nous souhaitons que le crédit que nous vous avons accordé vous convient.
Merci pour vos commentaire.






Review by pepi379 See Profile

  • Location: Canada
  • Cost: $39 per month
Good "Fast, reliable and cheap"
Bad "You have to buy a modem from them"
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(ratings match consensus)

I've ordered the High speed cable Internet for $33.95 + tx.
Since Electronicbox is a Videotron distributor, the speed and quality of the service is great but their price is much more competitive.

My client # : PP70

member for 237 days, 0 visits, last login: 237 days ago
updated 237 days ago

Comments:

eboxsidney
Superviseur
Premium
join:2013-12-03

Review

Thanks for the taking the time to review our services.






Review by smoreau See Profile

  • Location: Canada
  • Cost: $52 per month
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EBOX est une entreprise que quelqu'un m'avais suggérer.
Ca ne fait qu'un mois que je suis avec eux et je suis extrêmement satisfait autant au niveau du service a la clientèle que du point de vu technique.

Je recommande ce fournisseur a tout le monde!

Mon # de client ms178

member for 237 days, 1 visits, last login: 235 days ago
lodged 237 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

À smoreau

Il nous fait plaisir de savoir que vous êtes satisfait des services que nous vous offrons. Merci pour vos commentaires.






Review by SyCo See Profile

  • Location: Chicoutimi,QC
  • Cost: $48 per month (month by month)
  • Install: about 14 days
Good "Excellent Price/Cap ratio for Cable service"
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(ratings match consensus)

New client with Electronic Box and the switch from my previous Cable ISP to them was without a problem. So far so good and the speed is up to my expectations. I recommend them !!! - Nouveau client avec Electronic Box et le transfert depuis mon ancien fournisseur internet par cable s'est effectué sans problème. Jusqu'à maintenant tout va bien et la vitesse correspond à mes attentes. Je les recommandes !!!

CS158

member for 237 days, 0 visits, last login: 237 days ago
updated 237 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

To SyCo

Thank you for the positive feedback.

Regards

Review by SpiXener See Profile

  • Location: Canada
  • Cost: $63 per month
  • Install: about 4 days
Good "Reliability, Price, Bandwidth"
Bad "Changes to membership have to wait at least a month to be applied"
Overall "Recommended to all my friends"
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(ratings match consensus)

/** English **/

EBox is a very interesting provider and with the best prices (I'm in Montreal). The only irritating point is about delays regarding account updates. For example, I have the 20/10 cable package and, in the beginning, I had 150 GB bandwidth (default option). In order to switch to 250 GB, I had to wait until the next month, forcing myself to go through additional bandwidth blocks in order to meet my immediate requirement (which explains why I rated Services 75% instead of 100%). If EBox could apply these changes immediately with the actual prorata, while making us pay the fees on-the-spot (WIN-WIN) like other providers actually do, that would make them a perfect ISP.

/** Français **/

EBox est un provider très intéressant et avec les meilleurs prix (je suis à Montréal). Le seul irritant est le délais pour modifier son compte. Par exemple, j'ai le package 20/10 et, au départ, j'avais 150 GB de bandwidth (option de base). Pour le monter à 250 GB, j'ai dû attendre au mois suivant, me forçant ainsi à passer par les blocs de consommation supplémentaires pour répondre à mon besoin immédiat. Si EBox pouvait appliquer les changements immédiatement et au prorata en prélevant les frais engagés sur-le-champ (WIN-WIN) comme les autres fournisseurs, cela en ferait un ISP parfait.

Jonathan Bordeleau-Lefebvre & Jacynthe Labonville, jonathanbordeleau@gmail.com

member for 237 days, 0 visits, last login: 237 days ago
updated 237 days ago

Comments:

eboxsidney
Superviseur
Premium
join:2013-12-03

Plan update.

Hi SpiXener,

Thank you for reviewing Electronic box. I'm glad that you are satisfied with the quality of the service. I'd like to mention that we will change our billing system later this year, making it easier for us and our customers to change their plans and adjust the billing.

Review by ep See Profile

  • Location: Pierrefonds,QC
  • Cost: $36 per month
  • Install: about 12 days
Good "Excellent service"
Bad "aucun"
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(ratings match consensus)

Le service câble haute vitesse fonctionne très bien et leur service à la clientèle est excellent! Je recommande chaudement leur service!

member for 2.7 years, 642 visits, last login: a few hours ago
updated 237 days ago

Comments: