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Electronic Box page on DSLReports
Six Month Rating

Reviews:
bullet 755 reviews (659 good) (20 bad)
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Review by LanAdmin See Profile

  • Location: Montreal,QC
  • Cost Contract price not specified.
  • Install: about 15 days
Good "Reliable service"
Bad "Customer satisfaction is not a priority / High latency to some Canadian servers"
Overall "Competitive prices"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

With Ebox since February 2012

Good:
Reliable service
Competitive prices: Customer service is lower than Vidéotron or Bell but you may get much lower prices.
5$/month - Unlimited download 2:00-14:00 + Unlimited upload 24/7 on vcable

Reviews Canadian ISP: »www.canadianisp.ca/cgi-b ··· ispid=19

Bad:
Increase their customer base and revenue is the priority; customer satisfaction is not.
Latency can be high to some Canadian servers compare to other ISP: »[VoIP] Ping élevé avec montreal3.voip.ms
»[Cable] Trace route to videotron
Speed change: 3 to 7 weeks: »Changements de forfaits + mauvais service
Transfer cap change: 3 to 7 weeks (20 days before next month): »Re: Changements de forfaits + mauvais service
No online customer portal.
Installation: 3 weeks: »Ontario installation date issues (RedFlagDeals.com)
»Electronic box installation nightmare
Data transfer packages (max of 4): good luck to find what it is about.

»www.electronicbox.net/en ··· kages-2/
-----------------------------------
Avec Ebox depuis Février 2012

Pour:
Service fiable
Prix compétitifs: Le service à la clientèle est moins bon que Vidéotron ou Bell mais le prix peut être beaucoup plus bas.
5$/mois - download illimité 2:00-14:00 + upload illimité 24/7 sur vcâble

Contre:
La priorité est d'augmenter le nombre de clients et le chiffre d'affaire; pas la satisfaction de la clientèle.
Latence élevé avec certains sites Canadien comparé à d'autres fournisseurs Internet.
Changement de vitesse: 3 à 7 semaines
Changement de forfaits: 3 à 7 semaines (20 jours avant le début du mois)
Pas de portail client pour accéder à votre compte.
Installation: 3 semaines

»www.electronicbox.net/fo ··· nternet/

member for 4.4 years, 974 visits, last login: a few hours ago
updated 223 days ago

Comments:

EboxSteven
Ebox Supervisor
Premium
join:2014-08-21

Thank you for the review.

We are more than pleased to receive your feedback and we will make sure to listen very closely to what our customers have to say so that we may improve our service quality. There are many things at which we are best, but there is always room for improvement.

Thank you again for your review and feel free to give us call sometime if you feel the need to address certain matters!

Best regards,

Review by Cyber See Profile

  • Location: Montreal, QC
  • Cost: $75 per month
Good "Vitesse constante, peu importe l'heure. Réseau fiable et de qualité. Les prix abordables."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·FreePhoneLine
Very happy customer!

Client depuis plus de cinq ans. Je suis actuellement sur le forfait câble 60mbits/10mbits.

La connexion est très stable et il n'y a jamais eu de ralentissement.

Je ne trouve aucun commentaire négatif à formuler contre cette compagnie.

En vous abonnant avec ElectronicBox, vous vous libérez des lettres d'augmentations annuelles de Bell et Vidéotron ainsi que du département de la rétention qui vous harcèle sans limites pour vous faire une offre diabolique pour ne pas vous perdre.

Je recommande cette compagnie à 2000%.

member for 1.6 years, 119 visits, last login: 6 days ago
updated 223 days ago

Comments:

EboxSteven
Ebox Supervisor
Premium
join:2014-08-21

Merci de votre avis!

Nous sommes vraiment fiers de voir que nos efforts pour plaire à la clientèle ne sont pas en vain! Il est très important pour nous de tendre l'oreille à tout commentaire que pourrait faire un client, c'est pourquoi nous nous démarquons de la compétition et nous nous battons constamment pour offrir le meilleur des deux monde en terme de service!

Milles fois merci!

Steven F-A.

Review by Rotnam See Profile

  • Location: undisclosed location
  • Cost: $72 per month (month by month)
  • Install: about 14 days
Good "Speed as avertised"
Bad "Month pre-paid, 2 months to upgrade package."
Overall "Bad customer experience"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
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Value for money:
(ratings below consensus)

I went for EBOX as they are a local provider (used to be with Tekksavvy DSL, never had any issues but they cable package was not fitting me). Got 250G 30/10 the first month to realize this was not enough, called in June to get a package upgrade. I didn't understood that they apply the package for august when he mentionned it. For me I call in June to get it in July, got a 150$ extra invoice. So anyone considering going with them, if you want to change your package, plan 2 month ahead. They took my money (took me like 25$ off) and told me to move along.

member for 241 days, 6 visits, last login: 233 days ago
lodged 241 days ago

Comments:
nster

join:2013-12-15
H2M
Reviews:
·Electronic Box

1 edit

Not 2 months.... ~25 days

It's not 2 months, they ask for a ~25 day notice. It is normal to not change the plan you are in in the middle of your month, otherwise the whole concept of data blocks wouldn't make as much sense

Please also note there is a tool on their website that allows you to check your consumption, you can also see what plan you are on.

Unfortunately it seems you did not do your due diligence, didn't listen properly when they explained that it wasn't going to be in effect next month as there was not proper notice, you didn't bother to check your consumption during the month or check on what plan you were on etc
Rotnam

join:2014-08-20
Reviews:
·Electronic Box

Re: Not 2 months.... ~25 days

They could have offered to put 4x75GB to reduce the price to 20-30$, 250G on their global usage is nothing for them. It's not normal to take so long to change a package 25 days ? Really you are supposed to know that long in advance that you will use more internet. Im a new customer and they already overcharged me 150$. Welcome welcome ! Which also mean they change 100$ more than Tekksavvy & Dsitributel that cap it at 50$ and Acanac is unlimited. Also their customer services took forever, I had to wait 2 day for a call back to tell me he will check the issue and took another 3 days. I can only assume they are under staffed or have many complains. I sure wouldn't recommend them to anyone. I also suppose you either work for them or have benefit from them, since you are doing group buy and promoting sales.
nster

join:2013-12-15
H2M
Reviews:
·Electronic Box

Re: Not 2 months.... ~25 days

indeed, I do help organize group buys, however, I did this because I like the company and how they work. They are not that flexible when you go over, however, they never promised it either. You could have checked your usage the last day of the month and added those blocks. You did not do this. It is advertised that it is a plan without any maximum.

I understand it is frustrating for you, and that you are used to overage caps and the ability to call in to get your overages reduced significantly, however this is not required by the company, nor was this advertised as such. With ElectronicBox, what you see is what you get. It can be frustrating, but it is an honest policy, well worth recommending

Essentially though, when you look at it, you are mad that they didn't do you a big enough favor...

I hope that after this initial hiccup, everything goes smoothly from here on out for you

All the best

Review by Exiled See Profile

  • Location: Canada
  • Cost: $54 per month
Good "Price, speed, reliability, caps, latency"
Bad "Dependency on cable provider's on-site technical assistance"
Overall "Hands down, best ISP available in the Montreal area at an affordable price"
Pre Sales information:
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Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)



member for 11.5 years, 353 visits, last login: 37 days ago
updated 245 days ago

Comments:






Review by Robleh See Profile

  • Location: canada
  • Cost: $30 per month
Good "Awesome price/cap!!"
Pre Sales information:
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(ratings match consensus)

Everything went smoothly, getting advertised speeds. Overall very pleased with the whole turn out, fair pricing, good usage cap .

»www.speedtest.net/result ··· 6128.png

member for 5.7 years, 368 visits, last login: 16 days ago
updated 245 days ago

Comments:






Review by Hyrules See Profile

  • Location: Gatineau,QC
  • Cost: $84 per month
  • Install: about 4 days
Good "Excellente vitesse et beaucoup de bande passante !"
Bad "none"
Overall "Recommandé a 200% !"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Videotron
Amplement de bande passante et la rapidité et la stabilité.

Excellente vitesse et excellent service ! Quoi dire de plus que optez pour Ebox !

UPDATE : après 2 ans et + de services avec electronic box je ne peux toujours pas trouver de points négatifs. Le services est toujours rapide et stable. Les employés sont transparents et ouvert au suggestion des clients et ont peut même discuter avec eux sur ce forum. Le service à la clientèle réponds dans un délai raisonnable souvent rapidement.

member for 8.7 years, 1769 visits, last login: a few hours ago
updated 246 days ago

Comments:

Review by Heatherocks See Profile

  • Location: Canada
  • Cost: $48 per month
  • Install: about 12 days
  • Telco party Bell Canada
Good "Install was great and it is so much better than our previous bell internet"
Bad "Nothing"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

We are receiving the 500mb per month package DSL for $48/month. Our speed is 15 mb per second. We are an average family 'cutting the cord' with television and major telecom internet. So far, ebox has surpassed our expectations. We can easily stream from 3 devices and still play on phones/tablets all accessing the same internet at the same time! All of this was impossible with our bell 2 wire modem. I signed onto this site to add my 2 cents for this small but growing company. I believe they will receive many new customers in the GTA area once I spread the good word.

member for 253 days, 5 visits, last login: 245 days ago
lodged 253 days ago

Comments:

Review by Plotinus See Profile

  • Location: Canada
  • Cost Contract price not specified.
Good "Product, service, price, attitude"
Bad "Nothing really"
Overall "Excellent"

Just completed three years. Basic cable Internet plus phone (voice message box, call display). Excellent product, service, price, and attitude. Left Bell after decades because all three of these had become poorer and poorer over the last 15 years. Initial instalation delays were caused by Videotron, their supllier in my neighborhood.

Cost: $48.90 plus tax (Quebec) = $56.23 (August, 2014)

There was a $3.00 increase a couple of months ago (after nearly three years). Unlike Bell, I was informed of this increase two months in advance.

Of interest to some: immediate, friendly service in English. I live in Parc Extension, Montreal.

member for 254 days, 0 visits, last login: 254 days ago
updated 253 days ago

Comments:
iamhere

join:2013-01-26
canada
kudos:1

No ratings?

Based on your review, you like them but you didn't assign any ratings... perhaps you should do that?

Review by draknar See Profile

  • Location: Marieville,QC
  • Cost: $40 per month
  • Install: about 7 days
Good "Deux ans et toujours heureux"
Pre Sales information:
Install Co-ordination:
Connection reliability:
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(ratings match consensus)

Depuis deux ans que je suis avec Electronic Box et je suis totalement satisfait du service.

J'étais sur le TGV20, maintenant sur le TGV15.

Me coûte moins cher et maintenant on peut ajouter des blocs de consommation comme on veut.

member for 6.5 years, 2425 visits, last login: 2 days ago
updated 255 days ago

Comments:






Review by seb937 See Profile

  • Location: Montreal,QC
  • Cost: $61 per month
  • Install: about 18 days
Good "Reliable, Responsive"
Bad "Speed fluctuation (very rare tho)"
Overall "Great Provider for the money"
Pre Sales information:
Install Co-ordination:
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(ratings match consensus)

Hey,

I've been with Electronic Box for roughly 2 years now and so far so good (knock on wood)!
I subscribed to 30Mbps/2Mbps with 250GB for 49.95 (+tx) per month. I've been upgrade twice (30/3 then 30/10) and the price went up to 52.95.
I also referred 3 friends and the bill went down 3$ a month!

I'm speedtesting from time to time and so far, I've never seen under 29Mbps, which is really not bad according to me.

Bottom line, EB is a strong provider that give good service at a good price!

Cheers,
Sebastien

member for 256 days, 24 visits, last login: 81 days ago
updated 256 days ago

Comments: