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ELECTRONICBOX page on DSLReports
Six Month Rating

Reviews:
bullet 703 reviews (620 good) (17 bad)
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Review by juroy See Profile

  • Location: Montreal,QC
  • Cost: $34 per month
  • Install: about 10 days
Good "thumbs up "
Overall "totally worth it"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Price as advertised on website + installation fee + basic modem = first month 200$, then 34$/month.
Installation 10 days following online order + 2 day delay to access services after installation, total wait time = 12 days (hope you're not in a rush...)
modem: Motorolla Surfborad, model: SB5101N
Overall good curteous service, satisfied customer.

member for 53 days, 0 visits, last login: 53 days ago
lodged 53 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

To juroy

Thank you for your comments. We appreciate your satisfaction with our service.
Regards






Review by andrespires See Profile

  • Location: Saint-Laurent,QC
  • Cost: $76 per month (12 month contract)
  • Install: about 21 days
Good "much higher capacity for almost the same price"
Bad "the support onsite is not so good and the package does not come with wifi "
Overall "I like the service and don't want to change."

.much higher capacity for almost the same price
the support onsite is not so good and the package does not come with wifi .
I like the service and don't want to change.

member for 53 days, 0 visits, last login: 53 days ago
lodged 53 days ago

Comments:

eboxsidney
Superviseur
Premium
join:2013-12-03

Review.

Thank you for the positive comments.






Review by lpmorin See Profile

  • Location: Laval,QC
  • Cost: $50 per month
  • Install: about 10 days
  • Telco party Bell Canada
Good "Good speed and service"
Bad "Unlimited plan too expensive"
Overall "Cheapest choice for cable internet"

Good company, good service.

member for 53 days, 0 visits, last login: 53 days ago
lodged 53 days ago

Comments:






Review by simlant See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
Good "prix, vitesse"
Bad "synchronisation installation avec vidéotron"
Overall "A suivre..."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Installation très pénible... mais une fois installé... tout est correcte
(#LS205)

member for 54 days, 0 visits, last login: 54 days ago
updated 54 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

À simlant

Bonjour,
Nous sommes désolé pour les complications que vous aviez eu avec votre installation. Nous souhaitons que le crédit que nous vous avons accordé vous convient.
Merci pour vos commentaire.






Review by pepi379 See Profile

  • Location: Canada
  • Cost: $39 per month
Good "Fast, reliable and cheap"
Bad "You have to buy a modem from them"
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(ratings match consensus)

I've ordered the High speed cable Internet for $33.95 + tx.
Since Electronicbox is a Videotron distributor, the speed and quality of the service is great but their price is much more competitive.

My client # : PP70

member for 54 days, 0 visits, last login: 54 days ago
updated 54 days ago

Comments:

eboxsidney
Superviseur
Premium
join:2013-12-03

Review

Thanks for the taking the time to review our services.






Review by smoreau See Profile

  • Location: Canada
  • Cost: $52 per month
Pre Sales information:
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(ratings match consensus)

EBOX est une entreprise que quelqu'un m'avais suggérer.
Ca ne fait qu'un mois que je suis avec eux et je suis extrêmement satisfait autant au niveau du service a la clientèle que du point de vu technique.

Je recommande ce fournisseur a tout le monde!

Mon # de client ms178

member for 54 days, 1 visits, last login: 51 days ago
lodged 54 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

À smoreau

Il nous fait plaisir de savoir que vous êtes satisfait des services que nous vous offrons. Merci pour vos commentaires.






Review by SyCo See Profile

  • Location: Chicoutimi,QC
  • Cost: $48 per month (month by month)
  • Install: about 14 days
Good "Excellent Price/Cap ratio for Cable service"
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(ratings match consensus)

New client with Electronic Box and the switch from my previous Cable ISP to them was without a problem. So far so good and the speed is up to my expectations. I recommend them !!! - Nouveau client avec Electronic Box et le transfert depuis mon ancien fournisseur internet par cable s'est effectué sans problème. Jusqu'à maintenant tout va bien et la vitesse correspond à mes attentes. Je les recommandes !!!

CS158

member for 54 days, 0 visits, last login: 54 days ago
updated 54 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

To SyCo

Thank you for the positive feedback.

Regards

Review by nitin12826 See Profile

  • Location: Dollard-Des-Ormeaux,QC
  • Cost: $37 per month
  • Install: about 8 days
Good "Very good and reliable"

I am very happy with the connectivity

member for 1.5 years, 3 visits, last login: 54 days ago
lodged 54 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

To nitin12826

Thank you for choosing Electronicbox






Review by SpiXener See Profile

  • Location: Canada
  • Cost: $63 per month
  • Install: about 4 days
Good "Reliability, Price, Bandwidth"
Bad "Changes to membership have to wait at least a month to be applied"
Overall "Recommended to all my friends"
Pre Sales information:
Install Co-ordination:
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(ratings match consensus)

/** English **/

EBox is a very interesting provider and with the best prices (I'm in Montreal). The only irritating point is about delays regarding account updates. For example, I have the 20/10 cable package and, in the beginning, I had 150 GB bandwidth (default option). In order to switch to 250 GB, I had to wait until the next month, forcing myself to go through additional bandwidth blocks in order to meet my immediate requirement (which explains why I rated Services 75% instead of 100%). If EBox could apply these changes immediately with the actual prorata, while making us pay the fees on-the-spot (WIN-WIN) like other providers actually do, that would make them a perfect ISP.

/** Français **/

EBox est un provider très intéressant et avec les meilleurs prix (je suis à Montréal). Le seul irritant est le délais pour modifier son compte. Par exemple, j'ai le package 20/10 et, au départ, j'avais 150 GB de bandwidth (option de base). Pour le monter à 250 GB, j'ai dû attendre au mois suivant, me forçant ainsi à passer par les blocs de consommation supplémentaires pour répondre à mon besoin immédiat. Si EBox pouvait appliquer les changements immédiatement et au prorata en prélevant les frais engagés sur-le-champ (WIN-WIN) comme les autres fournisseurs, cela en ferait un ISP parfait.

Jonathan Bordeleau-Lefebvre & Jacynthe Labonville, jonathanbordeleau@gmail.com

member for 54 days, 0 visits, last login: 54 days ago
updated 54 days ago

Comments:

eboxsidney
Superviseur
Premium
join:2013-12-03

Plan update.

Hi SpiXener,

Thank you for reviewing Electronic box. I'm glad that you are satisfied with the quality of the service. I'd like to mention that we will change our billing system later this year, making it easier for us and our customers to change their plans and adjust the billing.

Review by ep See Profile

  • Location: Pierrefonds,QC
  • Cost: $36 per month
  • Install: about 12 days
Good "Excellent service"
Bad "aucun"
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(ratings match consensus)

Le service câble haute vitesse fonctionne très bien et leur service à la clientèle est excellent! Je recommande chaudement leur service!

member for 2.2 years, 549 visits, last login: 1 days ago
updated 54 days ago

Comments: