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Review by frkparent See Profile

  • Location: Montreal, QC, Canada
  • Cost: $59 per month (12 month contract)
  • Install: about 7 days
  • Caps of 250 gigabytes/month
Service, price, cap space

Electronic Box is probably the best ISP in Quebec right now. Their prices are unmatched compared to the other big providers and their support is very professional and helpful. I wish we could get a bit more cap space for the price but it's almost a huge gain compared to Videotron so not real big complain here. I was recommended by a friend and will pass the word as well since I'm very happy with their services.

member for 10.3 years, driveby review (so far)
lodged 10.3 years ago


Review by ElaineElle See Profile

  • Location: Outremont, QC, Canada
  • Cost: $46 per month (12 month contract)
  • Install: about 14 days
Excellent prix pour le forfait 20Gb - 150Gb
Facturation trop à l'avance; pas d'espace client Web sécurisé pour consultation facturation/utilisation
Je recommande sans hésitation l'abonnement au service câble
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(ratings above consensus)

Je n'ai eu à m'occuper de rien pour le passage de Vidéotron à ElectronicBox. Je payais 50$ pour une vitesse de 10Mb et 80GB de download et maintenant, pour 40$, j'ai le double en vitesse et download.

J'ai choisi d'acheter le modem chez-eux mais il est possible de se le procurer ailleurs.

La vitesse d'accès est stable et mon téléphone sur voip.ms ne subit jamais de coupure, même quand on regarde film ou autre en streaming.

Elaine Lafontaine

member for 10.3 years, driveby review (so far)
updated 10.3 years ago


Review by dougalqc See Profile

  • Location: Pierrefonds, QC, Canada
  • Cost: $32 per month
  • Install: about 12 days
  • Caps of 100 gigabytes/month
Everything
Just a minor point about Tech service
Excellent.
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(ratings well above consensus)

Was previously on DSL at 5Mbs with another TPIA. Ordered 10/1.5 Mbs Internet cable package and 3.0 modem. Excellent experience from 1st contact to install. Videotron tech came on time, reconfigured my outside connection and brought cable to optimal Wifi point inside. Switched over 12hrs after tech left with direct modem connection, worked great. Put in router, speed fell back to 4Mbs. Phoned tech support. Initially was told they could not really help my router config but they were able to indicate I probably needed to look at the Qos section. I was quickly able to sort this out on my own. OK by me, I had some experience, but tech support could have maybe been more positive. I understand the issue (too many routers out there to support), but an unexperienced client may have had difficulties. Overall, connection has been rock solid since 2 months. Faster connection and better price. Strongly recommend to all.

member for 20.3 years, 659 visits, last login: 3.4 years ago
lodged 10.3 years ago

Contempra5
join:2013-11-14
Canada

Contempra5

Member

reply

ouais mais ce n'est pas tous le monde qui peuvent avoir Vidéotron car ça dépend où est situé la personne.. moi je en suis pas dans ton coin mais j'ai aussi vidéotron et ça roule sauf que parfois la téléphonie ne fonctionne pas et c'est malcommode mais ça n,arrive pas souvent . Une chance lol
dougalqc
join:2003-11-08

dougalqc

Member

Electronicbox review

Puis changer pour Electronicbox. Le meme reseau, mais une meilleur prix. Fait un upgrade de vitesse si ton VOIP est une probleme. Je n'ai pas encore essayer VOIP.

Review by mcfish See Profile

  • Location: Quebec, QC, Canada
  • Cost: $40 per month (12 month contract)
  • Install: about 30 days
  • Caps of 150 gigabytes/month
Rapidité, prix, fiabilité
location modem, vitesse installation
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Service impeccable. Très satisfait du prix et de la fiabilité du service. Mon seul point négatif : la location du modem. Cela devrait être gratuit ou beaucoup moins cher.

member for 10.3 years, driveby review (so far)
lodged 10.3 years ago







Review by nightwulf See Profile

  • Location: Trois-Rivieres, QC, Canada
  • Cost Contract price not specified.
Bonne vitesse, excellent prix, excellent service
Ça vaut la peine de migrer vers eux !
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(ratings well above consensus)

Très satisfait du service depuis le début avec eux. Stable rapide et prix très intéressant. LM180


member for 10.3 years, 5 visits, last login: 9 years ago
lodged 10.3 years ago







Review by roxanlemire See Profile

  • Location: j2H0L4
  • Cost: $44 per month (month by month)
  • Install: about 14 days
  • Caps of 150 gigabytes/month
Cheap compare to Videotron
Need to buy the modem
Superior offer compared to competition Service/Price
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(ratings well above consensus)

I have 20 Mbps download and 10 Mbps upload. Same service as before (Videotron) for 18$ less per month and I also get an extra 30Gb per month compare to previous offer. Over all a sweet deal.

Installation was straightforward as long as you are available for the technician visit. Technician will remove the previous modem and enter your new modem code to allow the broadcast of data on your new modem.

Overall, 99% satisfied.

member for 10.3 years, driveby review (so far)
lodged 10.3 years ago


Review by dflammarion See Profile

  • Location: Lasalle, QC, Canada
  • Cost: $57 per month (month by month)
  • Install: about 9 days
  • Caps of 250 gigabytes/month
Fast and stable service, no hidden fees, no unexpected billing changes
expensive modem (cable), still slightly limited, a little expensive
Excellent service in comparison to major companies, very honest and transparent in their communication
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- I ordered the "cable extreme 30" service from EBox, advertised at $50+tx: 30M down, 10M up, 250G per month.
- Order and install process went well and fast, I received the modem after two or three days, and had an appointment with a technician the next week.
- Thomson cable modem bought $100.
- Good experience is the communication with tech support and the fast response time, no bad experience so far.

FD38 - damienflammarion@gmail.com

member for 10.3 years, driveby review (so far)
lodged 10.3 years ago

eboxjpbar
Premium Member
join:2013-08-12
Longueuil, QC

eboxjpbar

Premium Member

Many thanks from Ebox

Hi,
Thank you for your positive review

Review by yop83 See Profile

  • Location: Montreal, QC, Canada
  • Cost: $57 per month
  • Install: about 17 days
  • Caps of 250 gigabytes/month
  • Telco party Bell Canada
Great speed, good caps, great price
50$ installation fee + 100$ modem
great service, would recommend
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(ratings above consensus)

I got the Cable Extreme 30 package at 50$ + taxes / month.

I was with Teksavvy DSL for a long while and I used a move as an opportunity to try cable at Electronic Box.
What a difference!!! Connection is steady and I get the advertised speeds 100% of the time I am checking.

The order & install process was very smooth. The technician that came was very professional and did the job in 20 minutes.

The company itself is good. I spoke to them once or twice during the install period and I always was able to get answers to my questions, no long waiting times.

The only "bad" points I could find: the 50$ install fee & the 100$ modem cost. I mean, there are 20$ TP-Link DSL modems, so why is there nothing comparable in the Cable world?

Honestly, after 4 month on the Electronic Box networks, I would heartily recommend them to anyone.

Disclaimer: regarding the difference I noticed between TekSavvy DSL (slow, un-steady) and the ElectronicBox Cable (fast, steady), it's hard to say what impacts, if any, the 2 companies themselves had on it.
Is it the last-mile carrier change (Bell to Videotron) that made all the difference?
Is it the change of location (maybe my old phone lines were in poor shape while my new cable lines are in top shape) that is responsible?
I cannot say.

member for 19.5 years, 20 visits, last login: 10.3 years ago
lodged 10.3 years ago

eboxjpbar
Premium Member
join:2013-08-12
Longueuil, QC

eboxjpbar

Premium Member

From ebox

Thank you for your review!

Review by remd See Profile

  • Location: Montreal, QC, Canada
  • Cost: $40 per month (12 month contract)
  • Install: about 25 days
  • Caps of 150 gigabytes/month
  • Telco party Telus
Young, relatable company.
Struggles with bandwidth in the vening
Quite good for a small company, focused on cheaper quality product
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we were happy with the installation, but it took a long time to actually happen. The price is good, and we it serves us all in our appartment well, but it's slows in the evening. Sometimes, it stops.

member for 10.3 years, driveby review (so far)
lodged 10.3 years ago

eboxjpbar
Premium Member
join:2013-08-12
Longueuil, QC

eboxjpbar

Premium Member

Many thanks from Ebox

HI,
Thank you for your review. Please call our technical support as the problem you mention is not normal. We can definitely look into that.






Review by JustaB See Profile

  • Location: Canada
  • Cost: $37 per month
  • Install: about 14 days
Cheap
Downtime
Worth the price
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(ratings match consensus)

A very affordable internet package. No contract which is a good. Although sometimes seems to have downtimes in download speed. Overall I am happy with the internet package seeing as I pay 36.75$ a month and haven't seen much cheaper.

member for 10.3 years, driveby review (so far)
lodged 10.3 years ago

eboxjpbar
Premium Member
join:2013-08-12
Longueuil, QC

eboxjpbar

Premium Member

Thank you

Thank you for your review