dslreports logo
site
spacer

spacer
 
    ISP Rolodex Intro Local ISPs Members U-Verse FiOS FiOS Soon
spc

spacer




how-to block ads



ELECTRONICBOX page on DSLReports
Six Month Rating

Reviews:
bullet 742 reviews (650 good) (18 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by voltaic See Profile

  • Location: Laval,QC
  • Cost: $62 per month (month by month)
  • Install: about 11 days
Good "Value for money"
Bad "Anxiety of having an internet outage"
Overall "Everything went smooth as a baby's bum"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Pre-Sales info: Switched from Videotron to Eletronicbox. Their site had all the information I need along with the reviews on DSLReports.

Install co-ordination: The technician came when he was supposed to and did what he needed to do and left (about an hour to verify all cables from pole to house). I left my new cable modem connected the whole night and it still wasn't syncing so I called Videotron and Eletronicbox just to be sure things were in order their end. Turns out my new cable modem was not yet activated on their system, but Eletronicbox technical support was great and made sure that everything was working (connected and speed test) before he let me go.

Connection reliability: Never had a problem with Videotron so I don't expect any problem with Eletronicbox. So far so good...

Tech Support: Only needed it once during the install and it was a great experience.

Services: What can I say...

Value for money: Again, what can I say... why pay more for less?

member for 1.4 years, 2 visits, last login: 1.4 years ago
updated 1.4 years ago

Comments:

Review by SL39 See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
  • Install: about 33 days
Good "price"
Bad "it took long to get the installation date"
Overall "go for it!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

ebox has a good service for the price. i choose highspeed cable for 31.95$ with 100GB a month. i switched from videotron because they raised their price again without letting me know. however, i saw their email went to my spam folder. why was the invoice notification never in my spam folder??

so far i can totally recommend electronic box. it works! that is all what i wanted. speed is alright as well.

i ordered by phone, which was a little confusing, i was promised to get a installation date in about a week. finally it took almost 4 weeks until i got the date confirmed. i have to say, that it took to so long for a successful installtion, because i was 2.5 weeks on vacation. i got a modem used trough kijiji and saved about $50.

member for 1.4 years, 1 visits, last login: 1.2 years ago
lodged 1.4 years ago

Comments:

Review by fanou See Profile

  • Location: Saint-Jean-Sur-Richelieu,QC
  • Cost: $32 per month
  • Install: about 10 days
Good "Bon service Moins cher que Vidéotron"
Bad "Investissement initial élevé"
Overall "Recommandé"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

J'ai changé pour Electronicbox car mon contrat avec Vidéotron était terminé. Ils m'ont dit que le service n'était pas aussi bon quand je leur ai dit que je changeait pour Ebox. À date, tout va bien et ça me coute moins cher que Vidéotron pour le même service. Je n'ai pas pris le service téléphonique car il n'est pas compatibles avec les alarmes sinon, je l'aurai pris. Au début l'investissement est élevé mais ça va être repayé dans moins qu'un an.

Compte: PL28

member for 1.8 years, 154 visits, last login: 3 days ago
updated 1.4 years ago

Comments:

Review by poc See Profile

  • Location: Montreal,QC
  • Cost Contract price not specified.
Good "Fast and reliable connection + good price"
Bad "Initial investment (modem + installation)"
Overall "Let's hope it continues like this."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Only 2 months with Electronic box, but so far, I'm very happy with it.
I have cable 20mb and bandwidth/ping are really good.
Price is also interesting, although the initial cost (modem + installation) is expensive.
I won't talk about tech support as I didn't have to deal with them yet.
Very happy with it so far.
I hope it'll continue this way

member for 1.4 years, 0 visits, last login: 1.4 years ago
lodged 1.4 years ago

Comments:

Review by Hlr See Profile

  • Location: Saint-Laurent,QC
  • Cost Contract price not specified.
Good "Ok value for bandwidth/month"
Bad "Useless customer service"
Overall "EB:A legal ticket scalpel selling for less but unable to help with anything that goes wrong."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

CABLE: Gotta buy it from them or their competitors. Can't use modems from other regions such as ON, according to Sales.

INSTALLATION DATE: Be careful. Not all sales employees are honest about the dates.
They go through videotron for installation so:
1.Takes 5-10 days for them to email VT and get a response with the date.
2.Takes 5-14 days for the tech guy to come over.
3.Can take up to 3 hours for the net to activate after installation. So if anything goes wrong..go back to step number 1..

I had a minor note about the address to add. Called EB, they said you have to re-schedule the date since they can not convey that minor bit of info to the installation guy..manager was unavailable and they did not offer to call back. Called videotron: They were happy to convey the message but as soon as the guy on the phone realized I was with EB, he immediately changed his tone and said he can't. You are treated as a 2nd rate customer with VT, basically.
I had to wait near the entrance of the main building.

CUSTOMER SERVICE: Polite but all the rainbows and unicorns on the world won't get your internet up and running. They are basically PARALYZED and have to go through videotron with a period ranging from 7-21 days in order to get anything physical done.

SUMMARY: EB -and Teksavvy- are legal ticket scalpers selling for less. Anything physical involving your service at your residence takes an unacceptable amount of time to address. The value is ok for the bandwidth but if you are unlucky along the way -see steps 1-3 - you are screwed big time.
I hope they can work around the videotron and roger monopoly over the cable service.

member for 4.1 years, 6 visits, last login: 1.4 years ago
updated 1.4 years ago

Comments:

Review by imd1000 See Profile

  • Location: Montreal,QC
  • Cost Contract price not specified.
Good "not bad as ISP"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

so far no big problems but sometime I lose the connection for few sec.
at all the customer service is good but the waiting time is bite long 1/2hour average.
the speed connection is as expected

HI9

member for 1.4 years, 0 visits, last login: 1.4 years ago
updated 1.4 years ago

Comments:






Review by kyotepac See Profile

  • Location: undisclosed location
  • Cost: $56 per month
  • Install: about 10 days
Good "Great speeds and download caps"
Bad "Videdotron installers"
Overall "Can't beat great pricing !"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Electronicbox provided me with great service for a great price.
I pick up the 20mbps 250gb package that blew away my 5mbps unlimited from my other provider.

Install was a bit of a pain as I had to have 2 Videotron installer come by as the first one refused to complete the installation due to a tree near the installing lines.

Besides that cant complain about the service.

I will be letting all my friends and family know who's got the best price for the service.

Thanks Jay

member for 1.4 years, 0 visits, last login: 1.4 years ago
lodged 1.4 years ago

Comments:

Review by dcloutie See Profile

  • Location: Victoriaville,QC
  • Cost Contract price not specified.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

All is good.

member for 1.4 years, 0 visits, last login: 1.4 years ago
lodged 1.4 years ago

Comments:






Review by xboss See Profile

  • Location: Canada
  • Cost: $42 per month
  • Install: about 34 days
Good "Bon prix , bonne vitesse , stable."
Bad "Pour l'instant aucun."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Depuis des années j'étais avec Vidéotron. J'ai donc décidé de changer pour ElectronicBox après avoir lu de bons commentaires un peu partout sur le net et dans des forums. Les prix sont très compétitifs , plusieurs forfaits disponibles se qui rend le choix encore plus intéressant et la possibilité de rester sur le câble pour accéder à internet. Pour finir , pourquoi payer plus cher pour avoir moins quand on peut payer moins cher pour avoir plus avec ElectronicBox.

Compte : FM47

member for 10.3 years, 385 visits, last login: a few hours ago
updated 1.4 years ago

Comments:

Review by spikexp0 See Profile

  • Location: Mirabel,QC
  • Cost: $42 per month (month by month)
  • Install: about 15 days
Good "Price, support, GB"
Bad "None"
Overall "Not as great of a ping as videotron"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I had videotron tgv30 before, the price was horrendous and the GB of download wasn't great.
Took some time before the install, but that was my error, the videotron account was at the name of my mother and the electronicbox is at my name (videotron got a problem with that).

I'm also using voip.ms as home phone now.
Cost me 48$ for both now.

Best spending I did this year.
Now, just need to scrap the TV (78$ each month...) with videotron.

member for 3.8 years, 15 visits, last login: 1 year ago
lodged 1.4 years ago

Comments: