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ELECTRONICBOX page on DSLReports
Six Month Rating

Reviews:
bullet 734 reviews (645 good) (17 bad)
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Review by thuynh9 See Profile

  • Location: Brossard,QC
  • Cost Contract price not specified.
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(ratings match consensus)

This is an excellent service for the price. Electronicbox resells the services of the top 2 providers, but at lower prices and higher download/upload limits. The installation was flawless. The service afterward is just perfect: fast, no interruption, consistent upload/download speeds, etc. I used resellers before. The service quality is usually below the original supplier's; not the same with Electronicbox.

The only weak point is tech support. It seems emails are preferred. If you need to call, you might have to wait a bit long on the line. Then again, you rarely need tech support any way.

I will recommend Electronicbox to any one.

member for 1.3 years, 0 visits, last login: 1.3 years ago
updated 1.3 years ago

Comments:

Review by blackseed See Profile

  • Location: Gatineau,QC
  • Cost: $55 per month (4 month contract)
  • Install: about 5 days
Good "Good technical people, professional. Appointment for installation was right at the dot."
Bad "Little more expensive than Tekksavy but it is wayyy worth it"
Overall "My two thumbs up. Give it a try with them. I love it so far."
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Very good people. Loved their tech support and sales. You can actually talk to people. Internet never went down and speedtest always shows right speeds.

Phone line get jammed up in regular 10 to 20 min wait but once you get to talk to technical or sales rep, they were outstanding.

Other to note, my install service was right on the dot, I and my friends had terrible experiences with Tekksavy but electronic box were very professional.


member for 1.3 years, 0 visits, last login: 1.3 years ago
lodged 1.3 years ago

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Review by Djeezus See Profile

  • Location: Montreal,QC
  • Cost Contract price not specified.
Good "Excellents prix, très bonne vitesse (constante), aucune panne de service après 4 mois, bon support technique"
Bad "Coût initial un peu élevé"
Overall "À mon avis le meilleur fournisseur au Québec"
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Ayant été pendant plusieurs années avec Vidéotron, je dois dire que le service en général est nettement supérieur à Electronicbox. Le prix sont aussi beaucoup plus raisonnables (je parle ici d'au moins 10-20$ de moins que Vidéotron pour une plus grande vitesse et une plus grande limite de téléchargement). Je n'ai eu aucune panne de service à date alors que cela arrivait de temps en temps avec Vidéotron. Un autre bon point est que la vitesse est très constante, et dans mon cas c'était même plus rapide que la vitesse annoncée (ce qui est toujours apprécié) .Les limites de téléchargement sont très hautes (je télécharge beaucoup et je n'ai jamais dépassé) et même si on dépasse les frais additionnels sont beaucoup moins élevé que Vidéotron.

Personnellement je suis très satisfait des services offerts et si ça continue comme ça je pense rester un bon bout de temps avec Electronic Box.

member for 1.3 years, 2 visits, last login: 1.2 years ago
lodged 1.3 years ago

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Review by MiniV See Profile

  • Location: Montreal,QC
  • Cost Contract price not specified.
Good "Almost everything"
Bad "Modem was late, had to pick it up myself"
Overall "Would do it all over again :) You guys are great"
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I got cable but am going to get a router
Got the 39.95 per month cable
order and install was great, modem was late

member for 1.3 years, 0 visits, last login: 1.3 years ago
lodged 1.3 years ago

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Review by shadowdiablo See Profile

  • Location: Saint-Jerome,QC
  • Cost: $58 per month
Good "Installation. Price"
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I got installed the day i wanted and it was really fast. Using the same line as my previous provider i still pay less and get 250g download. Very good service.

servantjean_luc@hotmail.com

Jean-Luc Servant

member for 1.3 years, 1 visits, last login: 1.2 years ago
lodged 1.3 years ago

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Review by rifaadh See Profile

  • Location: Laval,QC
  • Cost Contract price not specified.
Good "I love the price and the service i got before getting setup. All the information were provide."
Bad "I do not have any bad reviews for the moments. Maybe think about adding more Unlimited internet plan"
Overall "Good company, keep up the service and price down."
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It is a good company, i did some look-up and this company came up with one of the better ones. The speed is constant, I am a new client and have being using it for 1 month got to use it a little longer before i can give further review but until now everything is looking good

member for 1.3 years, 0 visits, last login: 1.3 years ago
updated 1.3 years ago

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Review by fouez See Profile

  • Location: j7v0s7
  • Cost Contract price not specified.
Good "très bon service et aucune faiblesse de réseau"
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Depuis que j'ai quitté vidéotron en décembre dernier, et que je suis passée à ELECTRONICBOX, je n'ai aucuns regrets, je suis pleinement satisfaite. Ma vitesse est toujours la même et à n'importe quel heure du jour ou du soir, je suis abonnée au 10 Mbits illimité, et je n'ai jamais eu aucuns problèmes jusqu'à maintenant. J'ai également pris le téléphone chez eux, et mes communications sont très bonnes. Une toute petite latence après avoir composé le numéro et ensuite la communication est très claire. Rien que pour l'internet chez Videotron je payais 82 $ tx in et maintenant internet et téléphone je paye 88 $ tx in. Franchement y'a même pas à réfléchir dans mon cas.

Je pense quand même changer de forfait pour le 20 Mbits avec 500 Gig.

#CN26

member for 1.3 years, 1 visits, last login: 1.3 years ago
updated 1.3 years ago

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Review by Task514 See Profile

  • Location: Montreal,QC
  • Cost: $37 per month
  • Install: about 16 days
Good "Speed is good and constant... Price is very competitive."
Bad "Installation coordination with Videotron is bad... actually not EBox fault..."
Overall "can't beat Value/Price of EBox"
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I've been with Acanac, Colbanet and Bell (free trials) for the past years... Just subscribed to EBox because I moved and EBox had very competitive pricing where I am now. The internet connection is on par with all other providers. Speed is good. So far zero problem with them and I would highly recommend it.

member for 6.7 years, 93 visits, last login: 1.1 years ago
lodged 1.3 years ago

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Review by pengrxd See Profile

  • Location: Mississauga,ON
  • Cost: $52 per month (12 month contract)
  • Install: about 30 days
Good "Great value for this speed and stable vDSL 25/10"
Bad "ramdon disconnection issue,but solved after changing profile."
Overall "I would recommend them to my friend."
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Saw Electronicbox information at RFD. Compared its price with my old bell fibe 25/7 service. Ebox are much cheaper than Bell(even after haggling with Bell retention). I called ebox at Jan 9,2013 and booked installation on Feb 8,2013.

Heavy snow at Feb 8,2013 and technician can't come. I just switch the old bell modem with the new one.Both are sagemcom 2864. Input my credentials. Done and connected. Technician came at the next day and checked all the line inside and outside.

But I suffered some random disconnection issues. Called ebox and they send another technician to my house. But I still have random disconnection problem. So I contacted support team(Eric?) again. And explain my issue which is similar with the following post(»Bell Canada Fibe25/10 can ping but cannot browse frequently). So Eric changed my profile and the unstable problem is gone. I am a happy customer now.

I paid 46 + tax for 25/10 250G vDSL service. The installation is 50+ tax. And I bought out the vDSL modem for 120+tax(originally I rent it for 10 per month).
Modem model is sagemcom 2864
(account number PL32)

member for 1.8 years, 15 visits, last login: 42 days ago
updated 1.3 years ago

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Review by sbilodeau See Profile

  • Location: Montreal,QC
  • Cost: $58 per month
  • Install: about 9 days
Good "You call, they answer the phone! Speed is quite good, and excellent quotas."
Overall "Excellent value for your money."
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I compared extensively the options available on the market, and Electronic Box is by far the best I could find. They offer more bandwidth, and much better quotas than all majors. They allow you to use your own modem if you wish, and their customer support is very responsive. [ Customer ID: BS105 ]

member for 6.7 years, 2 visits, last login: 1.1 years ago
updated 1.3 years ago

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