dslreports logo
site
spacer

spacer
 
    ISP Rolodex Intro Local ISPs Members U-Verse FiOS FiOS Soon
spc

spacer




how-to block ads



ELECTRONICBOX page on DSLReports
Six Month Rating

Reviews:
bullet 703 reviews (620 good) (17 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by drej See Profile

  • Location: canada
  • Cost: $46 per month
  • Install: about 14 days
Good "Installation was easy without issues"
Bad "No customer portal on their website"
Overall "Good value for price and speed as advertised"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Value for money:
(ratings match consensus)

My Other Reviews

·Bell Fibe
Internet Package:
- I ordered the Cable Extreme 20down/10up at 150GB bandwidth per month. Cost is $39.95 + tax = $46

Modem:
- I purchased my own modem (2nd hand) for $60.
- A word of caution, you may need to get a modem that works for your province! For example, I live in Quebec and had to get a specific firmware version for my DCM475 modem (firmware 55.xx). Ontario cable providers use the same modem but at a different firmware version, which is incompatible with Quebec.

Installation:
- The installation process was fairly smooth. I chose a period of time when I would be available and then a technician was scheduled.
- Since I got a cable hookup it was a Videotron technician that came by.
- Installation took about an hour. Maybe it was really easy because I did previously have Videotron service so it was just a matter of verifying the connections/signal.

Up-and-Running:
- Within 30 minutes of the technician leaving I was able to connect to the net.
- Right away I tested my speed and was able to get 20.5 down and 10.4 up.

Long Haul:
- 2 months later: So far so good. Very good uptime and consistent speeds. Can't say anything about the tech service since I haven't had to call them yet

member for 140 days, 2 visits, last login: 56 days ago
updated 56 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

To Drej

Good day Drej,

I am glad to see that you had a smooth installation as well as a good internet connection. As for the portal, we have a few tools that are very useful for our current clients. On our website, when you access the ''support'' section, you will see a number of choices that are destined to help our clients monitor their services. If you have any questions, please do not hesitate to contact us.
Regards.

Review by nadimitrova See Profile

  • Location: Canada
  • Cost: $45 per month
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

We offer R-Speed Cable Extreme 20 package for 40.00 CAD

Order and install process was properly done

Thomson

Recently, there was a price increase.

member for 56 days, 0 visits, last login: 56 days ago
lodged 56 days ago

Comments:






Review by qam128 See Profile

  • Location: Canada
  • Cost: $57 per month
  • Install: about 54 days
Good "Rapport qualité prix"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

J’ai choisi 10Mbps/100GB+téléphone par câble à $52.90/mois. Le service téléphonique comprend toutes les options et j’ai obtenu $5 de réduction par mois en achetant l’adaptateur téléphonique (il se sera payé tout seul dans environ 1an et demi). Le service internet est constant, même aux heures de pointes. De la vidéo en temps réel, download assez rapide pour moi et pas d’attente lorsque j’ouvre des pages.

Le service à la clientèle est rapide et j’ai de l’information précise.

Vidéotron m’a offert des rabais pour que je reste avec eux. Ils se sont approché pour ce qui est du prix mais en revérifiant ils avaient réduit la vitesse et le nombre de Gig par mois. Probablement qu’ils m’offraient des plus gros Gig (voir la publicité) et aucunes options pour ce qui est du téléphone.

Jean Langlois 204

member for 56 days, 0 visits, last login: 56 days ago
lodged 56 days ago

Comments:

Review by lni12345 See Profile

  • Location: Saint-Eustache,QC
  • Cost: $45 per month
  • Install: about 10 days
Good "Excellent"
Bad "Manque de communication avec Vidéotron"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·voip.ms
Je suis passé de vidéotron à ebox parce que je voulais avoir un service sans faute mais moins dispendieux. Mission réussie! Vitesse stable comme avant, meilleurs prix, plus grande limite mensuelle, pas d'augmentation intempestive ou de rabais à quémander. Ça vaut la peine de changer.

Seul bémol, c'est l'installateur de vidéotron qui est venu débrancher mon modem...et qui est revenu deux jours plus tard pour débrancher le fil dans le poteau...pas fort!

Mais tout est rentré dans l'ordre.

Thumbs up Ebox!

member for 9 years, 1 visits, last login: 54 days ago
lodged 56 days ago

Comments:

Review by giac See Profile

  • Location: undisclosed location
  • Cost: $31 per month
  • Install: about 5 days
Good "Yes"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Value for money:
(ratings match consensus)

All is good except when I ordered I could not fill out a shipping address (by default, it's the same as the invoice address).

member for 56 days, 0 visits, last login: 56 days ago
updated 56 days ago

Comments:






Review by zmaster See Profile

  • Location: Montreal,QC
  • Cost: $43 per month
  • Install: about 9 days
Good "Cost, ping, download and upload speeds"
Bad "Cannot select date of installation, you give a list of availabilities and they assign you a date"
Overall "You pay some costs upfront (modem, installation, shipping) but the monthly cost is much cheaper"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I ordered the Cable Extreme 20 package (20/10) for 40$/month. It works as expected and the ping is low. However, since you are dealing with a reseller, you have to be willing to pay some costs upfront : installation, cable modem, cable modem shipping. The monthly cost is however much cheaper than with the telcos. However, the price has recently increased by 3$/month; however they launched a new package (15/10) which seems interesting at a lower price.

Installation went fine but it would be better if you could pre-book a specific date. The way it works is that you have to give a general set of time slots you should be available (week evenings, week-ends, morning, afternoon etc.) and after a few days they assign you a time slot of their choosing.

Modem is Thomson DOCSIS3.0 which cost 100$ and works fine.

member for 56 days, 0 visits, last login: 56 days ago
lodged 56 days ago

Comments:

Review by dianera See Profile

  • Location: Chateauguay,QC
  • Cost: $52 per month
Good "So Far had good service, speed as promissed, no interupptions of service"
Bad "During first month was notified about 2$ rise in pricing of package "
Overall "I hope the rise will be a single event this is why a left Bell"

I signed up for the 20/10 speed package with 250GB monthly cap Cable internet. the initial price was 45$ for month before tax than during my first month the price rose about 2$ . the company claims this is the first time in 4 years.
I also had to pay 149$ for installation buy a special modem + a router.
I left Bell since the price rises there became impossible.

so far the service provided was good, customer service very fast and helpful this is very impressive.

member for 56 days, 1 visits, last login: 39 days ago
updated 56 days ago

Comments:

Review by ss123 See Profile

  • Location: Burlington,ON
  • Cost: $40 per month (12 month contract)
  • Install: about 16 days
Bad "I have lots of connectivity issues"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

My internet connection keeps going on and off.. I am thinking of cancelling my account and finding another company.

member for 56 days, 0 visits, last login: 56 days ago
updated 56 days ago

Comments:






Review by boolik See Profile

  • Location: Boucherville,QC
  • Cost: $47 per month (12 month contract)
  • Install: about 16 days
Good "Good"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

A la réception l'adaptateur du modem était défectueux un appel téléphonique et le lendemain tout était ok.

member for 58 days, 3 visits, last login: 53 days ago
lodged 57 days ago

Comments:






Review by Mxshogun See Profile

  • Location: Canada
  • Cost: $40 per month (12 month contract)
  • Install: about 20 days
  • Telco party Bell Canada
Good "The service is awesome and the technitian are fun !"
Bad "They don't offer television"
Overall "I have a apple router"

I have cable 250
Gb internet and everything is cool
The installation went great and they had disponibility on my schedule !

member for 57 days, 0 visits, last login: 57 days ago
lodged 57 days ago

Comments:

eboxsidney
Superviseur
Premium
join:2013-12-03

To Mxshogun

Thank you for taking the time to review our services.