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ELECTRONICBOX page on DSLReports
Six Month Rating

Reviews:
bullet 751 reviews (658 good) (20 bad)
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Review by Nat See Profile

  • Location: Saint-Jerome,QC
  • Cost: $49 per month
  • Install: about 7 days
Good "Very fast and professional"
Bad "Some questions were not answered on the website"
Overall "Very happy"
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(ratings match consensus)

I ordered the 10/15 package with 250 GB / month
The installation was ... even better than I could have hoped for ... fast and with ABSOLUTELY no hassle
I bought a DCM 475
I'm very happy with how the transition went ...
I'm happily surprised of how much less GB I use with your company than what I used with the previous company (and I have not changed my utilization habits !) I used 30 GB with you last month and I had a very hard time staying under 75 GB with the other company ... I don't understand why that is but I'm very happy about it
I recommend your company to everyone with whom I have an internet provider conversation ... way to go, Electronic Box !!!

member for 207 days, 0 visits, last login: 207 days ago
updated 206 days ago

Comments:

Review by Chamou See Profile

  • Location: Quebec,QC
  • Cost: $55 per month
  • Install: about 9 days
  • Telco party Bell Canada
Good "Fast and easy installation. Good price. Perfect french service"
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20/10 for 49,95$ (150g). Fast installation. No problem at all

member for 2.7 years, 32 visits, last login: 207 days ago
updated 207 days ago

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Review by micara See Profile

  • Location: j3l oj3
  • Cost: $42 per month
  • Install: about 21 days
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have the same service that I had with videotron for less money...that's good

member for 207 days, 0 visits, last login: 207 days ago
lodged 207 days ago

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Review by Anderewrey See Profile

  • Location: Sherbrooke,QC
  • Cost: $42 per month (month by month)
  • Install: about 5 days
Good "Price, service"
Bad "Should do more publicity about them"
Overall "I will stay with them for a long time"
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.

member for 207 days, 0 visits, last login: 207 days ago
lodged 207 days ago

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Review by aphileck See Profile

  • Location: Longueuil,QC
  • Cost: $34 per month
  • Install: about 10 days
Good "quality price"
Bad "upload speed not always stable"
Overall "happy with the service"
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Would like to have the phone service but not compatible with my alarm company. The voip phone service doesn't seem to be good enough for them. That's a thing that should be considered by Electronic Box for the consumers.

member for 208 days, 0 visits, last login: 208 days ago
updated 208 days ago

Comments:
nster

join:2013-12-15
H2M

1 edit

speed and alarm

Hi, upload speeds should be stable, contact ebox for some technical support. Alarm companies usually require PSTN landlines AFAIK so VOIP usually won't work, but the Alarm systems that are VOIP compatible should be compatible with ebox's voip






Review by anas38 See Profile

  • Location: North York,ON
  • Cost: $37 per month
Good "Excellent Communication "
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I switched from Teksavvy, sometimes their is a little misinformation initially, but their communication is really good and they get in touch with you fast to resolve it. Their Facebook page messaging is also a great resource if you're on the go. I would recommend their service. I'm in Ontario.

member for 3.5 years, 19 visits, last login: 171 days ago
updated 209 days ago

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Review by ofl007 See Profile

  • Location: Saint-Jerome,QC
  • Cost: $41 per month (month by month)
Good "Value for money"
Bad "nothing"
Overall "great buy"
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Great company!
It's too bad they're not more popular!

member for 210 days, 0 visits, last login: 210 days ago
lodged 210 days ago

Comments:

Researching

@173.206.12.x

Less Popular in this case means More bandwidth for alll :)!

I've been paying a hefty price for Primus with mediocre service. After all the good reviews about ElectronicBox and the amazing Long Distance Plans covering 72 countries, I'm now a converted and will be subscribing for their bundled service.






Review by JoshuaAlguir See Profile

  • Location: Saint-Laurent,QC
  • Cost: $61 per month
  • Install: about 8 days
  • Telco party Bell Canada
Good "Customer Support, excellent speed"
Bad "There is no confirmation for install"
Overall "All around good provider"
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This is an update of my review since we have switched to cable service - Extreme Cable 30 for $52.95/month. My previous review of the DSL service is below after the asterisk line.

DSL follow-up:

After this review a EBox representative contacted me to say they'll take the DSL modem back at the price I paid ($120), which was appreciated. The technical issue I had with DSL (see below) just stopped happening about 3-4 weeks ago and DSL service has been excellent since then. I still have no idea what the problem was.

Cable service:

The good is that my speeds with cable are excellent. On speedtest my download is over 30 and upload is 10, as advertised. Ping is an extremely low 8ms. I've only had the service for a few days but it's great so far.

The bad is the installation. Not the actual installation (which went well) but rather the coordination for the installation. When I initially requested cable installation I specified that I would be away for a week and the install had to occur after my return. So when I returned I was surprised to find a series of phone messages chronicling the scheduling, arrival and missed appointment for my cable installation. There was no problem re-scheduling the install but unlike the first time I received no email notification for when the new install would occur. I had to call an EBox rep to find out the details.

Bottom line is that there is no confirmation for when the installation will occur, only a notification (they send an email and/or leave a phone message and hope you get it). IMO they should not be sending a technician to my home before I confirm that I will actually be there to receive them.

Overall Experience:

EBox reps/support are fairly easy to get a hold of and they are competent. Support is not as good as Videotron (I had videotron cable for three years) but it is OK and the value is far higher with EBox. I don't understand why anyone would buy direct from Videotron who have little respect for loyal customers. Third party providers (at least EBox) are a fantastic way of getting good connections while avoiding the obnoxious tier 1 ISPs.

Now if only EBox would provide IP-TV so I can get rid of Videotron completely.

**********************

I ordered the VDSL 25/10 package ($51/month) on Jan 29th and the technicians came Feb 06th.

Installation: The EBox sales rep told me that we could schedule an evening only hook-up but when I spoke with Bell they would only do 12 noon until 9 pm which is inconvenient. The Bell tech arrived around 4pm on Feb 6th and installed new hardware for the VDSL at the central near my building. At this point my modem was connecting and I had internet. The Telecon tech arrives an hour later and installed a filter to reduce service calls (his words) on my phone jack. He made sure the internet still worked then left. Speedtest at this time was 25/10, exactly what I ordered.

Hardware: I received my SR505N VDSL modem in the mail on Fri Jan 31st which cost $120 to buy and $15 shipping. The web interface is terrible - it feels like a website from 1995.

Problems: A couple days after installation we started getting disconnects. The DSL LED on the modem would leave the solid state and start blinking. Diagnostics page on the modem indicated that the xDSL connection failed - my modem could not synch the VDSL connection. The disconnects were very irregular in time and interval. Sometimes we would get three in one day and sometimes none. Sometimes they lasted 10 mins and sometimes 6+ hours. There was no pattern for time of day either (e.g. we noticed outages at ~3am).

After about 50 emails back and forth with EBox support, a loaner SR505N modem to test, an additional visit from a Telecon tech and an additional service call to Bell (which will cost $100) the problem still exists. One thing I find odd about my issue is that none of the techs ever checked the demarcation point in my building - no one even asked to go there. Prior to this I had DSL and when the Bell tech came for the DSL install three years ago he installed a dry-loop in the demarcation point in my building. I still technically have that DSL service active through Acanac so I find it odd that no one cared about what's going on there.

Everyone tells me the problem is inside my unit and I disagree, but their internet works and mine doesn't. So after two months I'm giving up and switching to cable again with ElectronicBox. Although I'm disappointed my issue was never resolved and paying another $300 for installation is annoying, their support was pretty good to deal with. At least compared to Acanac or Bell.

PS: I put 2.5Mb upload in my info because that's what it is right now. Though at one point it was a solid 25/10 - my profile was changed to try and mitigate my connection issue.

PPS: Anyone want to buy an SR505N VDSL modem?

member for 1 year, 45 visits, last login: 190 days ago
updated 210 days ago

Comments:
LanAdmin

join:2010-11-07
Montreal, QC
Reviews:
·ELECTRONICBOX
·voip.ms

Bad phone wiring acting as an antenna

A couple years ago, I got the same problem as you after an upgrade from DSL 1.5mbps to 5mbps. Bell came test everything. The problem was the wiring to the phones not to the DSL modem. Bell technician said my bad phone wiring was acting as an antenna.

I went to Home Depot, bought phone cable, change the cable from the demarcation point to one phone jack, cut all other phone cables and bought one wireless phone with 4 handsets.

Review by softhaus See Profile

  • Location: Montreal,QC
  • Cost Contract price not specified.
Good "connection"
Bad "everything else"
Overall "some regret being with your company"
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lack of information at inscription, like my server adress won't work with your smtp. information is badly pass. ASLL THE TIME. Serioulsy, I regret I've change to you. Oh, and also, why should I have to fill this shit only in english? you take money from french canadian but don't bother serve them well?

well...

member for 210 days, 0 visits, last login: 210 days ago
lodged 210 days ago

Comments:
statiC_

join:2014-02-07

lol

1) These forums are DSLREPORTS and not Electronic box forums. They don't make the rules here and they don't choose the language for you.

2) If you have servers that require special settings to be able to work, it's your own responsability to ask those questions at inscription. Ebox does have the exact same restrictions as any other Quebec cable providers.

3) Call support before anything else when you have issues, it's your first step.






Review by Milene See Profile

  • Location: Farnham,QC
  • Cost: $39 per month
  • Install: about 3 days
Good "Service Internet rapide, fiable, efficace; le meilleur rapport qualité-prix!"
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Excellent service Internet haute vitesse, rapide et fiable; meilleur rapport qualité-prix qui soit! Je recommanderais ce service à tous. Personnel courtois et honnête. Je suis abonnée avec eux depuis 3 mois et j'ai une très bonne expérience jusqu'à maintenant avec Electronic Box.

member for 210 days, 0 visits, last login: 210 days ago
updated 210 days ago

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