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ELECTRONICBOX page on DSLReports
Six Month Rating

Reviews:
bullet 734 reviews (645 good) (17 bad)
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Review by johnny5 See Profile

  • Location: Montreal,QC
  • Cost: $39 per month
  • Install: about 21 days
Good "Client-service was good, speed as annonced, no hidden cost"
Bad "Nothing yet"
Overall "Way better than Colba Net"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Value for money:
(ratings match consensus)

My Other Reviews

·Colbanet
It's just a couple of hour since I use the service, but it's the first time I hit the annonced speed on speedtest.net.

Installation has been made by Videotron, the guy was really nice and did a great job.

Client # MP139

member for 157 days, 1 visits, last login: 154 days ago
updated 154 days ago

Comments:

eboxsidney
Superviseur
Premium
join:2013-12-03

Review

Hi johnny5,

Thank you for taking the time to review your experience with us so far.






Review by pyrrhus See Profile

  • Location: Canada
  • Cost: $31 per month
  • Install: about 14 days
Good "Price"
Bad "2$ raise in first months subscribing (however, 1st raise in years)"
Overall "best quality / price I could find in Montreal"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I had to buy a modem from ISP, but price of modem was very competitive. Modem was shipped fast. Electronicbox being serviced by Videotron for tech connection at home really slowed down the process and it took 2 weeks before I could enjoy my new ISP. All it took really was the touch of a button at Videotron, but they insisted to send a tech which was useless, since I had to go to one of their boutiques to give them back their modem. Anyways, that's not e-box fault at all, but it's part of my experience.

All in all, I recommend warmly e-box to anyone asking for tips.

Keep up the good work.

# client electronicbox: BM319

member for 155 days, 1 visits, last login: 154 days ago
updated 154 days ago

Comments:

eboxsidney
Superviseur
Premium
join:2013-12-03

Review

Hi pyrrhus,

Thanks a lot for reviewing your experience with Ebox. Even though the delay for cable installation/transfer is not something we have any control over, I understand it can be a source of frustration. Still, I'm glad that you are satisfied with your services.

Review by alexnadeaufa See Profile

  • Location: Montreal,QC
  • Cost: $62 per month
  • Install: about 14 days
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Je n'ai aucun problème de connexion et j'ai une très bonne vitesse, du moins j'ai la vitesse pour laquelle je paye et pas plus bas! Chaque fois que j'ai eu à contacter Ebox, ils ont très bien su me diriger avec patience. J'ai eu quelques problèmes. Le premier était un manque d'information sur la ligne téléphonique (je ne savais pas que je ne pourrais avoir qu'un seul téléphone de branché dans tout l'appartement... à trois colocs, c'est pas l'idéal). On m'a conseillé de prendre un téléphone sans fil à plusieurs combinés. Ensuite, Ebox n'a pas branché tous mes services en même temps, alors j'avais la ligne téléphonique avec eux et l'Internet avec Bell, ce qui m'a obligé à reconfigurer pour quelques jours mes appareils. On m'a dit que ce n'était pas dans leurs habitudes, qu'habituellement ils changeaient tout en même temps. Malgré cela, je crois que Ebox est une excellente compagnie du fait qu'ils ont semblé regretté les problèmes que j'avais eu, ils m'ont aidé à les résoudre et le service Internet et téléphonique est impeccable.

member for 154 days, 0 visits, last login: 154 days ago
updated 154 days ago

Comments:

eboxsidney
Superviseur
Premium
join:2013-12-03

Revue

Bonjour alexnadeaufa,

Merci d'avoir pris le temps de commenter sur la qualité de nos services.

Review by neozion See Profile

  • Location: Saint-Hubert,QC
  • Cost: $44 per month
  • Install: about 78 days
Good "very competent team. very stable"
Bad "A bit more expensive than my previous internet provider. and just got a price hiike as well"
Overall "for now, a good buy. will see with time if anything more interesting comes along"

read good bad and bottom line

member for 154 days, 0 visits, last login: 154 days ago
lodged 154 days ago

Comments:

eboxsidney
Superviseur
Premium
join:2013-12-03

Review

Hi neozion,

Thank you for writing a review.






Review by yoyoybh See Profile

  • Location: Verdun,QC
  • Cost: $57 per month
  • Install: about 10 days
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I have a Cable Extreme 30 two months for now. It's a very good internet service.
It took ten days from order to online, which is better than i expected.
Didn't have any tech support yet, so can't say anything about it yet.
So far the service is good for me.

member for 154 days, 0 visits, last login: 154 days ago
lodged 154 days ago

Comments:

eboxsidney
Superviseur
Premium
join:2013-12-03

Review

Hi yoyoybh,

Thanks a lot for reviewing your experience with Ebox. I'm glad that you are satisfied with your service so far.






Review by nanoz See Profile

  • Location: Laval,QC
  • Cost: $46 per month (month by month)
  • Install: about 6 days
  • Telco party Bell Canada
Good "Internet & Service"
Bad "Instalation and cant keep my phone number and transfer to the company."
Overall "Good"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

The phone company is not actually Bell, its Videotron(Quebecor) but you cant find it in the options.
Cable extreme 20 at 42.95$
The installation was with videotron cableman, who did'nt really know what to do with the modem and the activation. It was intuitive and not as easy as expected. I could not transfer my homeline phone to to this company while keeping the same phone number, so i had to keep the old contract to make things easyer.
ThomsonDCM475
I had a good tech support who really listened to my problemes and sticked with me untill it was solved.
My Email: Nahoyz@gmail.com
Phone: 450-937-5712
Yohan Simard Picard

member for 154 days, 0 visits, last login: 154 days ago
updated 154 days ago

Comments:

Review by juroy See Profile

  • Location: Montreal,QC
  • Cost: $34 per month
  • Install: about 10 days
Good "thumbs up "
Overall "totally worth it"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Price as advertised on website + installation fee + basic modem = first month 200$, then 34$/month.
Installation 10 days following online order + 2 day delay to access services after installation, total wait time = 12 days (hope you're not in a rush...)
modem: Motorolla Surfborad, model: SB5101N
Overall good curteous service, satisfied customer.

member for 155 days, 0 visits, last login: 155 days ago
lodged 154 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

To juroy

Thank you for your comments. We appreciate your satisfaction with our service.
Regards






Review by andrespires See Profile

  • Location: Saint-Laurent,QC
  • Cost: $76 per month (12 month contract)
  • Install: about 21 days
Good "much higher capacity for almost the same price"
Bad "the support onsite is not so good and the package does not come with wifi "
Overall "I like the service and don't want to change."

.much higher capacity for almost the same price
the support onsite is not so good and the package does not come with wifi .
I like the service and don't want to change.

member for 155 days, 0 visits, last login: 155 days ago
lodged 155 days ago

Comments:

eboxsidney
Superviseur
Premium
join:2013-12-03

Review.

Thank you for the positive comments.






Review by lpmorin See Profile

  • Location: Laval,QC
  • Cost: $50 per month
  • Install: about 10 days
  • Telco party Bell Canada
Good "Good speed and service"
Bad "Unlimited plan too expensive"
Overall "Cheapest choice for cable internet"

Good company, good service.

member for 155 days, 0 visits, last login: 155 days ago
lodged 155 days ago

Comments:






Review by simlant See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
Good "prix, vitesse"
Bad "synchronisation installation avec vidéotron"
Overall "A suivre..."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Installation très pénible... mais une fois installé... tout est correcte
(#LS205)

member for 155 days, 1 visits, last login: 57 days ago
updated 155 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

À simlant

Bonjour,
Nous sommes désolé pour les complications que vous aviez eu avec votre installation. Nous souhaitons que le crédit que nous vous avons accordé vous convient.
Merci pour vos commentaire.