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ELECTRONICBOX page on DSLReports
Six Month Rating

Reviews:
bullet 742 reviews (650 good) (18 bad)
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Review by The Doctor See Profile

  • Location: Montreal,QC
  • Cost: $49 per month
  • Install: about 7 days
Good "Connection always fast and low latency "
Bad "Nothing"
Overall "Excellent service"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Signed up on 11/21/13 was setup on 28-11-2013
Videotron tech ran new wiring and left after confirming modem sync and told me call ebox to activate.
Ebox activated everything and all seemed work fine except bittorrent and some large file downloads(Linux iso's)

I have spoken with ebox Eric and he tried to help me solve my remaining issues but after switching routers 4 times i just gave up.

They have performed some test and tell me connection is fine but still considering asking them swap the modem for docsis3 version in the hope it will help.

But overall even with minor issues i have recommended to friends and they are very happy with service as well.

»speedof.me/show.php?img=14030710···2370.png

UpdateApril 7 2014: Picked up an DCM475 and all is well no issue to report at all.

member for 2.7 years, 1127 visits, last login: a few minutes ago
updated 139 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

To The Doctor

Good day,
We greatly appreciate your comments. I am convinced that M. Ebox Eric offered you the appropriate assistance but when you mention that you are considering swapping modems for a Docsis 3.0, I am under the impression that you have a Docsis 2.0. If this is the case, maybe a speed upgrade could resolve the situation you have mentioned.
Regards

The Doctor

join:2011-11-25
Montreal,Qc

Re: To The Doctor

Possible speed upgrade would help but ebox want me pay 50$ because breaking lease if want swap modems.

eboxsidney
Superviseur
Premium
join:2013-12-03

Re: To The Doctor

There is no penalities if you rent/buy a different modem from us. You can pm me if you want, i can set this up for you.

Review by veloutin See Profile

  • Location: J1E0J1
  • Cost: $67 per month
Good "Internet connection fast and stable"
Bad "VOIP equipment and service, customer support"
Overall "Ok for internet, avoid VOIP."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Took a 20/10Mbit internet package, along with VOIP setup.

The order process went fine, and got my packages in a reasonable delay.

The installation for the internet was simple, but the connection was flaky for a couple of days, and then it settled.
Cable modem was a Thompson DCM475 and SIP Gateway a Mediatrix 4102.

As far as the VOIP goes, the equipment provided (and paid for be me, of course), isn't particularly good. It requires manual resetting after power losses since it doesn't get a new IP if it gets one before cable model connection is established. It took a while to get it to work, but tech support was very helpful.

The SIP gateway is entirely managed by Electronic Box, and you are effectively locked out of your own device. Electronic Box do not take responsibility for misuse consequent to bad configuration and securing of the device
from their part. My VOIP account was hacked and they charged me 135$ worth of calls to the Barbados.
I sent them an email contesting the charges and had no feedback for a month until I complained again. They offered to reimburse 60$, leaving me with 75$ of charges.

Overall, cable internet is good since provided by Videotron. Good value there.
I would definitely not recommend their VOIP services, based on my experience.

member for 140 days, 10 visits, last login: 72 days ago
updated 139 days ago

Comments:

Review by kipotlov See Profile

  • Location: undisclosed location
  • Cost: $46 per month
  • Install: about 10 days
Good "Speed, price, reliability"
Bad "Nothing for now"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I have ElectronicBox as internet provider for a month. The service is excellent, nothing to say again it.

The delay for the installation was not fast, but not slow too. I got a cable service.
I use my own modem, a Thomson DCM475.

member for 187 days, 2 visits, last login: 142 days ago
updated 142 days ago

Comments:

eboxsidney
Superviseur
Premium
join:2013-12-03

Your review.

Hi kipotlov,

Thank you for taking the time to review our service. It's always a pleasure to read a positive review.






Review by vitesse See Profile

  • Location: Saint-Jean-Sur-Richelieu,QC
  • Cost: $54 per month
  • Install: about 6 days
Good "Great price, good service, incredible speed"
Bad "still have to find one"
Overall "The highest quality cable ISP in quebec"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·voip.ms
·Bell Sympatico
·Videotron
The price is unbeatable, for where I live (Quebec, Canada)

The technical support is great and they have a presence here at DSLR

The installation has been sooner than expected.

The speed is really what they advertise (60mbps / 3mbps) Far from the UP TO from the outdated Bell Network.

I had an independent installator who's is Videotron affiliated. The work has been professional and everything was great. I have nothing bad to say about him.

I have buy a DCM475 and gone to the ISP Office to get it. something I maid for the last time in 1994

They only offer 250gb options with the 60mbps. You can buy up to 4 bloc of 75gb for 5$ each.

This is an upgrade from my Teksavvy connection. Hope they won't become Teksavvy 2.0

Edit: September 2012
So far they are fairly reliable. They had some slowdown on the evening this summer, but they always worked hard to do appropriate correction. I would recommend them to anyone.

Edit: December 2012
I since installed them to many friends and relative. They are still reliable with only few drop in speed from time to time, nothing to worries about. I use them at two Commercial building and its a smooth ride. They are still focused on customer satisfaction. I still Highly recommend them to anyone.

Edit: February 2013
The upload speed have been upgraded to 10mbps. The upload on Cable is now 2.4x faster than download on DSL network and 15x faster than the DSL upload speed.

Edit October 2013
The connection has been rock solid since February with an average of 64mbps of download and 10.5mbps of upload.

Edit: April 2014
The connection is still rock solid, I sometime get 70mbps of download speed and always between 9.5 and 10.5mbps of upload speed.


member for 11.7 years, 1996 visits, last login: a few hours ago
updated 145 days ago

Comments:

golb

@teksavvy.com

300 Mb or average

Yes, my only concern with EB is 250 G cap. If they rasise it to 300-350 or average 2-3 months, then it would be great, and I jump in right away.

vitesse

join:2002-12-17
Saint-Jean-Sur-Richelieu, QC

Re: 300 Mb or average

The customer service is 100 times better than TSI. this ain't comparable.

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

To vitesse

Good day,
Thank you for sharing your past experience with our company. Your comments are greatly appreciated.
Regards,

Review by zadigre See Profile

  • Location: Montreal,QC
  • Cost: $62 per month (month by month)
  • Install: about 7 days
Good "Excellent price and bandwidth limit compared to Videotron"
Bad "Dependent on Videotron... so might be a little bit harder to fix a problem"
Overall "one of the best independent ISP in Quebec!!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I chose the speedcable extreme 60.
I had the same connection with Videtron... but the cost was 80$ and bandwidth limit was 150GB/month instead of 250GB with ElectronicBox.

the price was one of the main point that made me switch to ElectronicBox...
but talking to someone who was actually concerned about

I'm still having some reliability problems with my connection... but support is excellent... Especially Jean-Philippe that is still working on my case with Videotron.

Update : March 6th 2012
for the past two weeks, all customers on speed cable extreme 60 are getting less speed than what they pay for in the peak hours (mostly after 6pm).
EBox is waiting for Vidéotron to upgrade their link...
this is why my review for connection reliability is 3/5... I will update it later if the problem is resolved.

Update : November 18th 2012.
EBox has worked hard and as fast as the can to resolve all connectivity problems (sometimes dependent on Videotron).
For the past weeks, I didn't have any problem. Some persons have problems with gaming (mostly a problem with latency). I'm not a gamer... but I didn't see any problem with my VOIP lines or other realtime applications (like video/voice chat).

Update : March 19, 2014. Service has been excellent so far with EBox. I changed my speed from 60 to 15mbits to have unlimited. I can have the same thing with videotron... But with the good experience that I have so far with EBox, I decided to stay with them.

member for 7.9 years, 3462 visits, last login: a few hours ago
updated 161 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

To Zadigre

Thank you very much for taking the time to offer a detailed account of your experience with our company. Your comments are appreciated.

Regards,

Review by gouda1950 See Profile

  • Location: Sainte-Petronille,QC
  • Cost: $32 per month (month by month)
  • Install: about 18 days
Good "Bon prix. Service excellent. Performance comme annoncé."
Bad "rien a signaler"
Overall "Augmentation de vitesse et de maximum depuis novembre (2013)au même prix."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Je suis abonné depuis début septembre 2012. Je viens d'Acanac (J'ai été avec eux pour 6 ans). J'ai changé pour avoir service en français et moins cher avec (câble). Je ne le regrette pas. Je recommande electronicbox à tous.
J'ai également abandonné Bell (téléphonie) pour freephoneline.

MAJ 10 mars 2014. Toujours aussi satisfait du service.
Comme je n'ai eu aucun problèmes durant ces 18 mois, on peut dire que le service est extraordinaire!
Continuez votre beau travail.


member for 1.7 years, 11 visits, last login: 170 days ago
updated 170 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

À gouda1950

Nous vous remercions pour vos commentaires. Nous sommes satisfait d'avoir atteint vos attentes de prix et de qualité de service.

Bonne journée

Review by doudev See Profile

  • Location: L'Assomption,QC
  • Cost: $63 per month
  • Telco party @link
Good "pas de probleme"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

je n ai aucun probleme tres rapide et l or de l instalation il ont changer tout les fils a l extérieur et sa ma rien couter de plus

member for 175 days, 0 visits, last login: 175 days ago
lodged 175 days ago

Comments:

eboxsidney
Superviseur
Premium
join:2013-12-03

Review

Merci d'avoir pris le temps d'écrire vos commentaires.






Review by hsheriff See Profile

  • Location: Saint-Lambert,QC
  • Cost: $69 per month
Good "Great Speeds, Great Prices, Nice people"
Bad "Nothing so far"
Overall "Great Overall"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·TekSavvy Cable
Easy switch from teksavvy, switched over overnight while I was asleep. Friendly customer support, almost no waiting time to call in whenever I call. Slow email support, but this is unimportant as you can always just call them. Knowledgeable staff. Staff members and CEO always available on their dslreports forum.

I have had this service for a month and a half and o far so good, I will update my review as time goes on.

Account Number: DKS1

member for 1.9 years, 426 visits, last login: a few hours ago
lodged 179 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

To hsheriff

Thank you for your comments and please be assured that we are taking the necessary measures in order to maintain an effective and quick response time for all of our customers.
Regards,

Review by macol71 See Profile

  • Location: Montreal,QC
  • Cost: $45 per month
  • Install: about 14 days
Good "Great speed as advertised. Good service. Reliable. No shut downs"
Bad "None"
Overall "Great service, very happy with it after 2 months"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

J'ai commandé au début janvier en remplacement de Bell. Après plusieurs calculs et comparaison avec divers forfaits de Bell, Vidéotron et Ebox, ma conclusion était très éloquante. Ebox offrait un service supérieur pour beaucoup moins cher que les concurants. J'ai essayé de négocier avec Bell, qui m'ont simplement offert moins pour plus cher encore...alors j'ai quitté. Je suis très satisfait de mes services pour le moment avec Ebox. Service courtois et accessible. J'ai dû acheter le modem, mais malgré cet achat le total par mois à la fin de l'année me revient moins cher qu'avec Bell...À considérer fortement pour tous ceux qui voudraient changer de compagnie. J'ai seulement le service internet.

member for 180 days, 0 visits, last login: 180 days ago
lodged 180 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

To macol71

Nous vous remercions de vos commentaires et nous sommes heureux d'avoir atteint vos attentes.
Bonne journée.

Review by robyjacob See Profile

  • Location: Crabtree,QC
  • Cost: $47 per month
  • Install: about 10 days
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
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(ratings below consensus)

cela a pris reelement 10 joursouvrable pour la connection. commander le 9 janvier installé le 21 janvier au debut j avais un peu plus de 20mbs maintenant cela se maintient a ce niveau le soir tard le jour ca descend un peu plus et le ping est entre 25 et 100 ms tout depend de l heure. j ai achete leur modem cable dcm-475 doc sis 3.0(technicollar)

member for 180 days, 0 visits, last login: 180 days ago
lodged 180 days ago

Comments:
Ebox_Eric

join:2012-04-07

Trouble de vitesse

Bonjour avez vous tentez de nous contacté au support pour vos trouble de vitesse? Ceci n'est pas normal et nous pouvons vous aidez a trouver la source du trouble.