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ELECTRONICBOX page on DSLReports
Six Month Rating

Reviews:
bullet 751 reviews (658 good) (20 bad)
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Review by meridick See Profile

  • Location: Canada
  • Cost: $38 per month (12 month contract)
  • Install: about 60 days
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

J'ai commandé le forfait à 10 mps par cable

l'installation a bien été quoique longue et la confirmation était peu précise j'ai été branché officiellement deux jours après la date de facturation dites

Je ne me souviens pas du model un thomson quelquechose 3.0 qui m'a couté une forture comparativement au prix de location actuel

le prix est généralement bas ( pourrais être mieux quand on regarde la compétition par contre) mais beacoup de frais de transfert ce qui m'a fait hésiter longuement avant de prendre le service au dessus de 250$ de frais pour passer à un prix raisonnable par mois ce n'est pas rentable pour le consommateur.

member for 212 days, 0 visits, last login: 212 days ago
lodged 212 days ago

Comments:
nster

join:2013-12-15
H2M
Reviews:
·ELECTRONICBOX

eh?

Si ce n'etait pas rentable pour toi pourquoi as-tu pris le forfait? Le frais de transfer est de 40-50$... Le prix du modem est le prix normal de l'industrie et prépayer 1 mois n'est certainement pas un frais de transfer

Tu as donné 25% pour Services et Pre-Sales information. pourquoi?

Review by darkdave911 See Profile

  • Location: Canada
  • Cost Contract price not specified.

20mbps/10mbps 750 GO download 60$ / by months

member for 213 days, 1 visits, last login: 197 days ago
updated 212 days ago

Comments:






Review by veronique86 See Profile

  • Location: Sainte-Julienne,QC
  • Cost: $71 per month (2 month contract)
  • Install: about 10 days
  • Telco party Telus
Good "Great connection, reliable, I am getting the speed expected"
Bad "Price is quite expensive."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Employes gave me different information when I first called for inquiry. I was asking them if the speed was guaranteed. Once I called and they told me that yes it was guaranteed, another time I called and they told me no it is impossible to five a guarantee of the speed you get... ?!

Anyway, I am getting the speed expected at the moment, so there is no problem.

I found Electronic Box to be a Okay alternative to Videotron, a little cheaper than Videotron, but still too expensive...

Also, for some reason, they are not able to come and install in the following days after you order, you will have to wait one or two weeks...

member for 213 days, 0 visits, last login: 213 days ago
updated 212 days ago

Comments:

Review by Lou_cardinal See Profile

  • Location: Notre-Dame-De-L'Ile-Perrot,QC
  • Cost: $50 per month
  • Install: about 14 days
Good "Monthly payment"
Bad "Details of facturation"
Overall "I would recomand the service"
Pre Sales information:
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Tech Support:
Services:
Value for money:
(ratings match consensus)

I was switching from a fiber to a cable internet service, therefore the teck support from videotron (compagny who owns the cable network) had to come to my house to install the connection outside the house. So the main inconvenient was that videotron sent us the teck person about 10 days after i had contacted electronic box and i find the delay rather long.

The facturation details is not easy to understand. I know exactly how much Go im using, the problem redides in the summary. The only thing i want to know is if i have reached my dload limit for the time period. I dont have that summary.

Very good customer services, easier to reach through emails.

member for 213 days, 0 visits, last login: 213 days ago
updated 212 days ago

Comments:

Review by joebart See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
Good "Good price and service"
Bad "None so far"
Overall "I can recommend them to anyone"
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(ratings match consensus)

I had basic no limit DSL for years with them with absolutely no problem whatsoever.. One day decided to discontinue Bell phone line and switched to Cable 25. Again I have no problem with the service. I could find a provider for a slightly lower price but I like the company and their service...

member for 213 days, 0 visits, last login: 213 days ago
lodged 213 days ago

Comments:






Review by farfeline See Profile

  • Location: Montreal,QC
  • Cost: $65 per month
  • Install: about 17 days
Good "beaucoup moins cher, pas de problème de connection depuis l'installation"
Bad "le staff ne semble pas recevoir tous la même info. Parfois, information écrite, juste en anglais"
Overall "disons que c'est une jeune compagnie...90% satisfait, mais il y a des lacunes à rectifier...ils vont s'améliorer, je suis sûr."
Pre Sales information:
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Connection reliability:
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Services:
Value for money:
(ratings below consensus)

15 mgp, 125 gb...le branchement a été smooth, mais semble-t-il que tous les employés ne reçoivent pas la même info...à propos de la facturation, j'ai reçu 3 infos différentes...aucun paiement mensuel ne devait passé sur ma carte avant la mi-mai ( premier et deuxiéme intervenant contactés m'ont dit que la facturation se faisait le 7 du mois, et crédité le 14 de chaque mois ) et finalement, tout a passé...le 23 avril !!! Pas très content avec cette situation, mais enfin...par contre, la connection n'a aucun problème...

Aussi, on devrait pouvoir voir notre consommation internet dans notre compte 24/24 ,( l'idées d'envoyer un courriel à 90% de consommation serait une bonne idée a implanter) ce qui n'est pas le cas en ce moment. Et je présume qu'une bonne partie de votre clientèle est francophone, donc il serait apprécié qu'il y ait un effort pour que le tout soit en français...j'ai souvent tombé sur des pages juste en anglais. ( comme celles-ci...) Bref, satisfait, sauf pour ces petites lacunes...

#GG75, numéro de compte

member for 213 days, 0 visits, last login: 213 days ago
lodged 213 days ago

Comments:
statiC_

join:2014-02-07

reply

vous pouvez voir votre conso 24/24... entre ton username sur leur page pour vérifier la conso et le tour est joué.

DSLREPORTS n'appartient pas a EBOX. leur site en entier est en francais et les emails sont en francais.

Pour le staff, on ne peut y échapper, surement que la compagnie a du engager plusieurs nouveaux qui ne sont pas encore 100% =)

Review by etienne See Profile

  • Location: Boucherville,QC
  • Cost: $50 per month
  • Install: about 7 days
Good "Cost, speed, reliability"
Bad "Tech support ok - no more"
Overall "Excellent value for the money"
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(ratings match consensus)

I recommend ElectronicBox.

member for 213 days, 0 visits, last login: 213 days ago
lodged 213 days ago

Comments:






Review by Diasenand See Profile

  • Location: Longueuil,QC
  • Cost: $65 per month (month by month)
  • Install: about 7 days
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(ratings match consensus)

got a fast and reliable internet

member for 213 days, 0 visits, last login: 213 days ago
updated 213 days ago

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Review by lavoieeric See Profile

  • Location: Crabtree,QC
  • Cost: $31 per month (month by month)
  • Install: about 2 days
Good "Smooth transition between Videotron and Electronic Box"
Bad "Nothing yet."
Overall "I recomend it"
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(ratings match consensus)

Lowest cable speed ordered. Easy installation.
Client LE94.

member for 213 days, 0 visits, last login: 213 days ago
updated 213 days ago

Comments:






Review by ibanezSZ520 See Profile

  • Location: Joliette,QC
  • Cost: $42 per month (12 month contract)
  • Install: about 20 days
Good "Everything is good,service,price, ect."
Bad "nothing bad"
Overall "recommended for everyone"
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(ratings match consensus)

the only bad side was the time to wait for the installation the guy told me (1 to 3 week) but it took 8 days,
otherwise,everything is fine

member for 213 days, 1 visits, last login: 194 days ago
lodged 213 days ago

Comments: