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ELECTRONICBOX page on DSLReports
Six Month Rating

Reviews:
bullet 751 reviews (658 good) (20 bad)
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Review by Diasenand See Profile

  • Location: Longueuil,QC
  • Cost: $65 per month (month by month)
  • Install: about 7 days
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
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(ratings match consensus)

got a fast and reliable internet

member for 239 days, 0 visits, last login: 239 days ago
updated 238 days ago

Comments:






Review by lavoieeric See Profile

  • Location: Crabtree,QC
  • Cost: $31 per month (month by month)
  • Install: about 2 days
Good "Smooth transition between Videotron and Electronic Box"
Bad "Nothing yet."
Overall "I recomend it"
Pre Sales information:
Install Co-ordination:
Connection reliability:
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Value for money:
(ratings match consensus)

Lowest cable speed ordered. Easy installation.
Client LE94.

member for 239 days, 0 visits, last login: 239 days ago
updated 239 days ago

Comments:






Review by ibanezSZ520 See Profile

  • Location: Joliette,QC
  • Cost: $42 per month (12 month contract)
  • Install: about 20 days
Good "Everything is good,service,price, ect."
Bad "nothing bad"
Overall "recommended for everyone"
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(ratings match consensus)

the only bad side was the time to wait for the installation the guy told me (1 to 3 week) but it took 8 days,
otherwise,everything is fine

member for 239 days, 1 visits, last login: 220 days ago
lodged 239 days ago

Comments:






Review by LE100 See Profile

  • Location: Canada
  • Cost: $6 per month
  • Install: about 5 days
Good "Price and speed"
Bad "Speed after dinner (between 18h and 21h) drop to 3MBytes down and 1MBytes up"
Pre Sales information:
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(ratings match consensus)

I think is a cable to my house from a street is RG59.

member for 239 days, 1 visits, last login: 219 days ago
lodged 239 days ago

Comments:
nster

join:2013-12-15
H2M

3 edits

slow downs

Hi,

You may have been experiencing the slow downs this past week »[Cable] High Latency

This is not a common occurrence






Review by The Doctor See Profile

  • Location: Montreal,QC
  • Cost: $49 per month
  • Install: about 7 days
Good "Connection always fast and low latency "
Bad "Nothing"
Overall "Excellent service"
Pre Sales information:
Install Co-ordination:
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(ratings match consensus)

Signed up on 11/21/13 was setup on 28-11-2013
Videotron tech ran new wiring and left after confirming modem sync and told me call ebox to activate.
Ebox activated everything and all seemed work fine except bittorrent and some large file downloads(Linux iso's)

I have spoken with ebox Eric and he tried to help me solve my remaining issues but after switching routers 4 times i just gave up.

They have performed some test and tell me connection is fine but still considering asking them swap the modem for docsis3 version in the hope it will help.

But overall even with minor issues i have recommended to friends and they are very happy with service as well.

»speedof.me/show.php?img=14030710···2370.png

UpdateApril 7 2014: Picked up an DCM475 and all is well no issue to report at all.

member for 3 years, 1274 visits, last login: a few hours ago
updated 253 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

To The Doctor

Good day,
We greatly appreciate your comments. I am convinced that M. Ebox Eric offered you the appropriate assistance but when you mention that you are considering swapping modems for a Docsis 3.0, I am under the impression that you have a Docsis 2.0. If this is the case, maybe a speed upgrade could resolve the situation you have mentioned.
Regards

The Doctor

join:2011-11-25
Montreal,Qc

Re: To The Doctor

Possible speed upgrade would help but ebox want me pay 50$ because breaking lease if want swap modems.

eboxsidney
Superviseur
Premium
join:2013-12-03

Re: To The Doctor

There is no penalities if you rent/buy a different modem from us. You can pm me if you want, i can set this up for you.

Review by veloutin See Profile

  • Location: J1E0J1
  • Cost: $67 per month
Good "Internet connection fast and stable"
Bad "VOIP equipment and service, customer support"
Overall "Ok for internet, avoid VOIP."
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(ratings below consensus)

Took a 20/10Mbit internet package, along with VOIP setup.

The order process went fine, and got my packages in a reasonable delay.

The installation for the internet was simple, but the connection was flaky for a couple of days, and then it settled.
Cable modem was a Thompson DCM475 and SIP Gateway a Mediatrix 4102.

As far as the VOIP goes, the equipment provided (and paid for be me, of course), isn't particularly good. It requires manual resetting after power losses since it doesn't get a new IP if it gets one before cable model connection is established. It took a while to get it to work, but tech support was very helpful.

The SIP gateway is entirely managed by Electronic Box, and you are effectively locked out of your own device. Electronic Box do not take responsibility for misuse consequent to bad configuration and securing of the device
from their part. My VOIP account was hacked and they charged me 135$ worth of calls to the Barbados.
I sent them an email contesting the charges and had no feedback for a month until I complained again. They offered to reimburse 60$, leaving me with 75$ of charges.

Overall, cable internet is good since provided by Videotron. Good value there.
I would definitely not recommend their VOIP services, based on my experience.

member for 254 days, 10 visits, last login: 186 days ago
updated 253 days ago

Comments:

Review by kipotlov See Profile

  • Location: undisclosed location
  • Cost: $46 per month
  • Install: about 10 days
Good "Speed, price, reliability"
Bad "Nothing for now"
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I have ElectronicBox as internet provider for a month. The service is excellent, nothing to say again it.

The delay for the installation was not fast, but not slow too. I got a cable service.
I use my own modem, a Thomson DCM475.

member for 300 days, 2 visits, last login: 256 days ago
updated 256 days ago

Comments:

eboxsidney
Superviseur
Premium
join:2013-12-03

Your review.

Hi kipotlov,

Thank you for taking the time to review our service. It's always a pleasure to read a positive review.






Review by zadigre See Profile

  • Location: Montreal,QC
  • Cost: $62 per month (month by month)
  • Install: about 7 days
Good "Excellent price and bandwidth limit compared to Videotron"
Bad "Dependent on Videotron... so might be a little bit harder to fix a problem"
Overall "one of the best independent ISP in Quebec!!"
Pre Sales information:
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(ratings match consensus)

I chose the speedcable extreme 60.
I had the same connection with Videtron... but the cost was 80$ and bandwidth limit was 150GB/month instead of 250GB with ElectronicBox.

the price was one of the main point that made me switch to ElectronicBox...
but talking to someone who was actually concerned about

I'm still having some reliability problems with my connection... but support is excellent... Especially Jean-Philippe that is still working on my case with Videotron.

Update : March 6th 2012
for the past two weeks, all customers on speed cable extreme 60 are getting less speed than what they pay for in the peak hours (mostly after 6pm).
EBox is waiting for Vidéotron to upgrade their link...
this is why my review for connection reliability is 3/5... I will update it later if the problem is resolved.

Update : November 18th 2012.
EBox has worked hard and as fast as the can to resolve all connectivity problems (sometimes dependent on Videotron).
For the past weeks, I didn't have any problem. Some persons have problems with gaming (mostly a problem with latency). I'm not a gamer... but I didn't see any problem with my VOIP lines or other realtime applications (like video/voice chat).

Update : March 19, 2014. Service has been excellent so far with EBox. I changed my speed from 60 to 15mbits to have unlimited. I can have the same thing with videotron... But with the good experience that I have so far with EBox, I decided to stay with them.

member for 8.2 years, 3600 visits, last login: a few hours ago
updated 275 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

To Zadigre

Thank you very much for taking the time to offer a detailed account of your experience with our company. Your comments are appreciated.

Regards,

Review by gouda1950 See Profile

  • Location: Sainte-Petronille,QC
  • Cost: $32 per month (month by month)
  • Install: about 18 days
Good "Bon prix. Service excellent. Performance comme annoncé."
Bad "rien a signaler"
Overall "Augmentation de vitesse et de maximum depuis novembre (2013)au même prix."
Pre Sales information:
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Je suis abonné depuis début septembre 2012. Je viens d'Acanac (J'ai été avec eux pour 6 ans). J'ai changé pour avoir service en français et moins cher avec (câble). Je ne le regrette pas. Je recommande electronicbox à tous.
J'ai également abandonné Bell (téléphonie) pour freephoneline.

MAJ 10 mars 2014. Toujours aussi satisfait du service.
Comme je n'ai eu aucun problèmes durant ces 18 mois, on peut dire que le service est extraordinaire!
Continuez votre beau travail.


member for 2 years, 12 visits, last login: 34 days ago
updated 284 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

À gouda1950

Nous vous remercions pour vos commentaires. Nous sommes satisfait d'avoir atteint vos attentes de prix et de qualité de service.

Bonne journée

Review by doudev See Profile

  • Location: L'Assomption,QC
  • Cost: $63 per month
  • Telco party @link
Good "pas de probleme"
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je n ai aucun probleme tres rapide et l or de l instalation il ont changer tout les fils a l extérieur et sa ma rien couter de plus

member for 289 days, 0 visits, last login: 289 days ago
lodged 289 days ago

Comments:

eboxsidney
Superviseur
Premium
join:2013-12-03

Review

Merci d'avoir pris le temps d'écrire vos commentaires.