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 Review by jonnyz 
member for 9.1 years, 2816 visits, last login: a few hours ago
updated a few hours ago
 Canfield,Mahoning,OH
 $43 per month about 2 days "Clean cable line & modem install, no caps, well-trained technicians, good website FAQs" "No free port 80 web hosting, confusing webmail, latency can be an issue, periodic outages are far too frequent nowadays" "A decent choice for cable internet in Northeast OH / Western PA"
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Update 5/21/12:
While speeds have increased and prices have stayed the same, Armstrong's speed and reliability have really gone downhill in the past few months. There will be times where the connection just "drops out" or becomes extremely slow for a few minutes. Speeds also suffer in the evenings when usage is the heaviest. Armstrong appears to have oversubscribed their internet service in the area, and I am left hoping they do something about it - they seem to be aware of the problem but do not care enough to remedy it.
Service Levels (»onewire2.armstrongonewire.com/in···els.aspx, updated here 5/21/12):
Zoom Express - 756Kb down / 256Kb up, 3 email accounts - $26.95/mo
Zoom - 10Mb down / 2Mb up, 6 email accounts - $39.95/mo --- My service
Zoom Pro - 15Mb down / 3Mb up, 10 email accounts - $59.95/mo
Zoom Business Essentials - 30Mb down / 5Mb up, 15 email accounts, remote email access, dynamic IP (static IP available upon request for a fee) - $89.95/mo
Zoom Enterprise - 50Mb down / 5Mb up, 15 email accounts, internal email & web hosting, remote email access, dynamic IP (static IP available upon request for a fee) - $119.95/mo
*All prices are less than listed if bundled with Armstrong Cable TV or Phone service
*Trend Micro Antivirus is provided for tiers as well, with the # of licenses matching the # of emails accounts in the tier
*Accounts should still come with a small amount of FTP storage as well
*Extra email accounts, private FTP, static IP(s), and domain/web hosting are all offered as extras for various prices, but you must call to request them
-Installation was fast, with an installer that seemed to know at least a little bit about Macs, a plus
-The provided modem is a Motorola SB5200 or better.
-IP addresses are dynamic for the non-business class services
-A static IP is available for $5/mo
-The Support FAQs on their "new" website are basic and not very useful but their phone tech support is good. If they cannot understand the problem, or if the problem is bad and their fault, they will send a tech out within 1 or 2 days to look at the problem.
-Main internet site is »onewire2.armstrongonewire.com/in···ult.aspx
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Review by robertm1771
member for 6.2 years, 2 visits, last login: 114 days ago
updated 117 days ago
- Chesapeake,Lawrence,OH
- $90 per month
- (12 month contract)
- "When working correct they are great"
- "When they have problems its hard to get them to really track down the problem"
- "We are screwed cause there are no other high speed providers in the area."
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Used to be a big supporter of Armstrong/Zoom internet but over the last 3 to 4 weeks service has got poor at best. In the morning great speed in the evening crap like other reviewers I have seen 0.60mbs download on there speedtest. They send out techs last one said I have some of the best signals he has seen. Said I should call back when am having the problem. Can seem to get them to admit to a problem they are working on fixing or they just dont care about there customers that much. I assume at this point they just cant admit they might be having problems.
Comments:
 dave940
join:2011-03-13
Elizabeth, WV | ditto Same here in Rockport, WV. Armstrong is the only game in town, and they operate like they know it. Service is horrible, full of disconnects, sometimes starting as early as mid-morning, through the late evening hours. I'm paying for the highest tier of DSL service. Neighbors on each side of me have abandoned their land line for wireless, but of course they do not have internet service. I'm afraid that they are losing enough of their customer base to the point that Armstrong will not see the value of improving the situation around here. | |
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Review by ropegun1
member for 122 days, 0 visits, last login: 122 days ago
lodged 122 days ago
- Proctorville,Lawrence,OH
- $128 per month
- "Dependable TV"
- "Slow internet speeds"
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HD tv channels are great, wish they had BigTen network though. Internet Speeds have been terrible for the last few months. I agree with another recent post on here from my area, internet is almost unusable during peak hours in the evenings. Techs have replaced two modems(their solutions is always to send a tech). I have been calling and complaining weekly with no improvements in service yet. Speeds look decent on speedtest.zoominternet.net across their network, but in real life they are not so good. I can't watch a 4 min you tube video without constant buffering. Last speed test this evening here »speedtest.net/result/1720606000.png. I would be happy if I was getting what I am paying for. Their internet speeds used to be great. I have had Armstrong for well over 10 yrs.
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Review by fixento
member for 122 days, 0 visits, last login: 122 days ago
updated 122 days ago
- Butler,Butler,PA
- $130 per month
- "If available use an anlternative suppier."
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Slow Internet service started 3 weeks ago during peak hours, download speed as low as 2.5 mb/s, paying for 10 mb/s service. They keep sending service techs out to my home to put a meter on the line but of course they find nothing.since the problem is in the Armstrong distribution equipment .
Backward small market company, manged by boiler room management that think sending techs out will satisfy the customer rather than fixing the service problem. The motto "yesterdays technology tomorrow" is perfect fit for this company. If you have any alternatives to Armstrong high speed Internet, use the other company. Be cautious of great reviews since they provide their employees free cable including 50 mb/s Internet as a perk.
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Review by Fragems
member for 125 days, 1 visits, last login: 124 days ago
updated 125 days ago
- Proctorville,Lawrence,OH
- $40 per month
- "Decent Speeds the Majority of the Time"
- "Not getting advertised speed and during peak hours is sometimes unusable."
- "When it works its great. But bottlenecks like crazy from 3PM-12AM"
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Had them for 4 years now for both phone and internet. We are on a plan which lists 10mb/s download speeds and 2mb/s upload for $40 when bundled together with phone service for a total of $83. For the past 4 years the service has been exceptional while i usually only see 5MB/s speeds that's enough that I have never had any real issues. Uploads however are quite annoying and can take hours if not days on any larger files such as videos, but since i have no need to upload files very often i don't mind. Altogether Ive been very pleased with their service. However in the past 2 months the service has been horrible. The internet basically becomes unusable for anything other then web browsing from around 3pm-12am when the most traffic is online. In the past Ive mainly used this connection for online gaming and streaming videos but with the horrible speeds at the peak usage times I can no longer play games without randomly getting disconnects and a 20 minute video can take anywhere from 30 minutes to an hour to fully load. Ive been waiting to see if the slowdowns would go away but as of now things seem to be getting worse and worse. I'm severely disappointed with this ISP and if things don't change in the next month or 2 ill most likely be looking for a new ISP.
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Review by H_T_R_N
member for 167 days, 20 visits, last login: a few hours ago
updated 167 days ago
- Valencia,Butler,PA
- $135 per month
- (24 month contract)
- "Speed always there, never an issue."
- "None!"
- "If you need speed and service you can not go wrong"
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I have had Armstrong from day one. The amount of time I was down in minutes over the 12 years I have had them can be counted on the digits on my body. We are talking about more than 5 9's here. I wish they would offer a couple free IP addresses, but other than that no complaints.
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Review by ttulio
member for 9.2 years, 3 visits, last login: 146 days ago
lodged 197 days ago
- Forest Hill,Harford,MD
- $40 per month
- "Good connection during off hours; Friendly and helpful staff"
- "Connection slow and unusable for streaming or gaming during peak"
- "It's better than the alternative, which is dial-up"
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The service is at rated speeds during the times when most people aren't home. But when I often need to use it, such as evenings or weekends, I can't stream HD on Netflix or Hulu, and I have a lot of gaming issues. Speed tests, even on Armstrong's own servers, often have higher upload than download speeds on the 10/2 plan. It's good for checking mail and doing some web surfing, but the neighborhood seems heavily oversubscribed. It's been a couple of years since they took over Clearview Cable, so they should have been able to clean up the poor system that they inherited by now. But it's faster than dial-up, and there's nothing else available.
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 Review by keyboard5684
member for 10.8 years, 2370 visits, last login: 52 days ago
updated 269 days ago
- Zelienople,Butler,PA
- $30 per month
- about 10 days
- "Reliable. Consistent. Speed packages are limited and very considerably."
- "Cost is high, speeds are what they advertise. I know they are capable of higher speeds but too costly."
- "Solid connection with the highest speeds available here."
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Coming from an area that I had fiber to my home (PTP, not Fios or shared fiber) I really wanted something that "seemed" like fiber. I tried calling the local telco (consolidated communications) but was on hold for 30 minutes in the ordering queue. Called Armstrong and someone answered the phone right away. I went for the 2nd out of three tiers for speed. $30 a month for 20megs by 2megs. They just updated the speeds (they were 2M/500K) and I have yet to see the 20Mb download speeds. It still is the same old 8 Megs but I have yet to complain (I will).
Speeds are consistent, works great with my VOIP (Teliax) and I have had no outages. I ordered a static IP for $5 a month so I could connect an ASA to VPN to work.
Overall I would recommend Armstrong but it has only been a couple months to judge. I will see how it goes and if it matches up to the speeds they advertise. It is comparable to fiber connectivity and solid as fiber as well.
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Review by ratchet
member for 3.6 years, 8 visits, last login: 318 days ago
updated 318 days ago
- Titusville,Crawford,PA
- Contract price not specified.
- "Stable, phone support usually immediate."
- "Monopoly in rural areas and prices and speeds don't compare to the large ISPs."
- "Have no choice without competition!"
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Pretty much have to echo what others have said. For years (and still now) their website lists Zoom 500 download speed @ 5mbps, then I'm reading some reviews and discovered it is now 10. I called and was told since there is no competition in Titusville it will be a while before we get that! The thing I don't understand is, they've put a lot of work in improving the Titusville plant the past several years, so why would they not have in place whatever is needed to provide those speeds. Unless they are pushing some special package they don't list prices any ware.
Amazing! A few days after this post our speeds have also been increased. Happy camper I am!
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ratchet
join:2008-09-21
Titusville, PA Reviews:
 ·Armstrong Zoom ..
| Speeds! As many have posted, January/February speeds were gosh awful in the evening. Zoom 500, which was up to 10mbps at that time was down to less that 500kbs some evenings. Reasonably close (6 to 8mbs) to 10mbs now in the evening. I still think their customer service is fantastic as there is no waiting and they try to address "most" issues. Relative to broadband, although very stable, most Comcast and TW customers get 20mbs for what we pay. It's all lack of competition in a rural area. HD signal is fine. | |
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·Armstrong Zoom ..
| Re: Speeds! when you call armstrong tell them you can business class internet. Ask them for those teirs. They are same price as residential teirs on some. When i got my net it showed 10/1.5 on the site i icalled for bus internet and ask what i can get. They said the had 30/5. So i got that. I think they dont post that residential can get that so people dont all buy it and slam the network.
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Review by comp
member for 10.7 years, 4473 visits, last login: a few hours ago
lodged 332 days ago
- Cranberry Twp,Butler,PA
- $60 per month
- "Good Speed"
- "Little Pricey"
- "No Issues"
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have the 15/3 package for 60 bucks. getting around 14/5 so cant complain
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