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 Review by jonnyz 
UPDATED: 139 days ago
member for 6.6 years, 2406 visits, last login: a few hours ago
 Canfield,Mahoning,OH
 $39 per month
 about 2 days
 "Clean cable line & modem install, no caps, well-trained technician, good website FAQs"
 "No free port 80 web hosting, confusing webmail, occasional cable outages during storms"
 "A solid choice for cable internet in Northeast OH / Western PA"
| Pre Sales information:
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The rundown:
Zoom 100 - 756k down / 256k up, 50 MB storage on Zoom's FTP server, 3 email accounts - $26.95/mo
Zoom 500 - 5000k down / 512k up, 50 MB storage on Zoom's FTP server, 6 email accounts - $39.95/mo - My service
Zoom Pro - 10000k down / 1500k up, 50 MB storage on Zoom's FTP server, 10 email accounts - $59.95/mo
Zoom Small Business - 10000k down / 1500k up, 30 MB storage on Zoom's FTP server, 15 email accounts, internal email & web hosting, remote email access, dynamic IP - $59.95/mo
Zoom Business - 10000k down / 3000k up, 50 MB storage on Zoom's FTP server, 15 email accounts, internal email & web hosting, remote email access, dynamic IP (static IP available upon request for a fee) - $119.95/mo
*All prices are with Armstrong Cable TV, prices are higher for standalone internet without it
*Extra email accounts, remote access, private FTP, (additional) static IP(s), and domain/web hosting are all offered as extras for various prices
-Installation was fast, with an installer that seemed to know at least a little bit about Macs, a plus
-The provided modem is a Motorola SB5200 or better.
-IP addresses are supposedly "dynamic" for the non-business class services but my IP address hasn't changed in 4 years on Zoom 500, so I'd say that they are really static.
-The FAQs on their website are very helpful and thorough, and their phone tech support is also good. If they cannot understand the problem, or if the problem is bad and their fault, they will send a tech out within 1 or 2 days to look at the problem.
-Main internet site is »internet.agoc.com/sitemap.asp (thanks rawgerz)
**Ping times are as follows from my tests on OS X 10.4.11, Terminal 1.5.1, "ping -c 25 testsite.com" :
--- apple.com ping statistics ---
25 packets transmitted, 25 packets received, 0% packet loss
round-trip min/avg/max/stddev = 85.376/88.255/91.086/1.671 ms
--- nac.net ping statistics ---
25 packets transmitted, 25 packets received, 0% packet loss
round-trip min/avg/max/stddev = 38.379/40.920/44.218/1.801 ms
--- bbc.co.uk ping statistics ---
25 packets transmitted, 25 packets received, 0% packet loss
round-trip min/avg/max/stddev = 102.956/105.232/113.910/2.039 ms
--- google.cn ping statistics ---
25 packets transmitted, 25 packets received, 0% packet loss
round-trip min/avg/max/stddev = 115.455/122.112/128.488/4.522 ms
Followup comments:  
jrjan1
@cmu.edu
| Armstrong I had Vonage using Armstrong Cable for over a year, I pay for the zoom 500. It worked great until about 6 months ago when they started offering their own version called zoom phone. My VOIP went from working great, to not working at all. After much frustration and angry phone calls, I finally ended up signing up with their version. It cost an additional $10.00/month over VOIP, plus I had a second line with the VOIP that I used for my fax machine that I lost. That service from Armstrong would have been an additional $35.00. They basically forced us to buy the phone service from them. | |
| 
Toadman
How do you like these Apples
join:2001-11-28
Medina, OH
| Modem rental fees I never thought Armstrong charged for the modem I pay $39.99 a month for Zoom 500 and that includes the modem. I even called Armstrong and they told me that I had to use their modem, that I couldn't purchase one (and they were a little confused as to why I would want to buy one). You may want to revise your review. | |
| | robb
join:2003-07-25
Youngstown, OH
| Re: Modem rental fees Got zoom reinstalled after numerous price increases and connection problems with SBC.
Did not charge me a rental fee for the modem Zoom 500 $39.95
good value and great service for the buck you won't realize it until you try SBC
Trust me!
BTW I run Vonage through a Netgear router works perfectly! | |
|
Zoom user
@zoominternet.net
| Great service I have Zoom 500, and I use Vonage. No problems at all. Bandwidth is always there when I need it. Once my modem was damaged in a storm, and they came out a 9:45pm on a FRIDAY NIGHT!!!!! I didn't think service like that existed any more. Great product, great service. I always sing the praises of Armstrong | |
| wolrah
join:2005-12-29
Medina, OH
|  Always reliable
We have a T1 in our main office, but only the servers sit on it. We run our phones and day-to-day data on the Armstrong line. | |
| | | |
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Review by devilsgrin_6
UPDATED: 217 days ago
member for 217 days, 3 visits, last login: 138 days ago
Mercer,Mercer,PA
$40 per month
"Reliable for regular internet use."
"Terrible price packages, HORRIBLE for online FPS gaming!"
"I would switch in a heartbeat if there was another ISP available..."
| Pre Sales information:
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Let me start with the good: If you're a regular computer user who just downloads medium size files, videos, emails, etc. Armstrong Zoom is fine for you. I have to give them props for their reliability. Our internet has only gone down a couple of times in the three years they've been our ISP. The issues after that were pretty quickly resolved as well. The basic package is an ok package for most users.
If you're an online gamer of fast first person shooter/competitive type games, STEER ABSOLUTELY CLEAR OF ARMSTRONG. This has been the most aggravating experience of my life honestly. There is some apparent issue either with their cable lines or infrastructure. Every first person shooter game I've played, no matter what, there is a lag in the line. Your bullets will never hit at a distance. Also, no matter what you do, the enemy will ALWAYS kill you faster. It's like their guns are twice as strong as yours. The game slows down as you connect to more and more people. The only time it feels close to normal is when you are host yourself. (but you'll hardly ever get host with Armstrong anyways!) You don't know how aggravating it is to shoot somebody with your whole clip of ammo in their head and they still don't die! They turn around and pop you four times across the map and you're dead! It's like your hitbox is five times bigger than theirs. Frag grenades? Forget it. Any grenade anywhere near you will kill you in one hit. Meanwhile you toss 2-3 in at their feet and it does absolutely nothing...
I wrote to customer support a number of times. They deny any problems. They won't listen to you. They installed our internet even though they said it was so close to being "not able to install" because the rate was so low over the lines. Yet they won't fix the problem or connect a booster of sorts, when it's their mess up. They also have the worst pricing I've ever seen.
The basic 8 megabit down/512k up package is $40 a month. Their only other higher speed package is 10 megabit down/1.5 megabit up for a full $60 a month. I've tested their higher speed package and it was only averaging 1 megabit more down/up in each category over a number of tests! Basically you are paying $20 for ONE MORE MEGABIT! Meanwhile, the whole rest of the country is getting way more speed for LESS MONEY. Whether it's Comcast, Time Warner, Fios, etc. they are all offering 15-20 megabit down with 2-10 megabit up for less than Armstrong's $60 slow/laggy package! You can write or call the company all you want as well, they simply don't care. They will act like they are doing you the favor by charging you $60!
As far as HD programming over the lines as well...NOT BY A LONGSHOT! If you want pixelated, highly compressed, artifacting "HD" that looks more like a compressed 320x240 flash video you'd watch on your computer, then go for it! (sarcasm)
I'm not impressed with Armstrong in the slightest and I'd switch in a heartbeat if anything else was available. They honestly said to me, "We don't have a monopoly here (which they do), why don't you switch to satellite?" This just shows their limited understanding of the internet. Yes, satellite internet is really going to help me for even more money and SLOWER UPLOAD for gaming. Why can't Armstrong just "man up" and offer some real value to their customers and fix the issues with their servers. Is that too much to ask of a company, to provide for it's actual customers that are being overcharged as it is? Thanks, but no thanks. "Can't wait for fiber."
Followup comments: subzero12180
join:2002-11-20
Scottdale, PA
 ·Comcast
| I am using them. I have had them a few months now that i cannot have my FIOS connection i used to have right after i got rid of my DSL from verizon before i moved now i am living in Scottdale pa and i have Armstrong and am happy with there service. Speeds are constant with absolutely no problems with anything accept there VOIP where i cannot access my online account to see calls in and out but whatever. The service for internet is fine for me and i play non stop online gaming with my 360 hosted a match tonight with 12 or so players in Call of Duty 4 no lag no complaints, I run the full host matches of Rainbow six Vegas 2 and Graw 2 no problems either so i just think it is your location and all.
Xbox Gamertag: XboxDetective28
--
Hope My $0.02 Helps. | |
| devilsgrin_6
join:2009-04-05
Mercer, PA
·Armstrong Zoom In..
| Not sure... Maybe it is just our area, but everybody around me that I game with who has Armstrong as well (two of my best friends do who have 360's) also have the same issues. My best friend lives about two minutes from their main facility in our area and it's the same issues there. =/
It is fine for hosting matches, everybody is green bar and a good number of people can connect. I'm talking about how big your hitbox is compared to everybody else's. Your shots won't hit at a distance. It's like they have a tiny hitbox and yours they don't even have to hit you and it still hurts you twice as badly. Very frustrating.
Maybe you won't notice it if you're playing average or below people, but I've gamed for over 20 years. I was in the top 150 people in the world in kills in Call of Duty 4 out of around 7 million people. When you're playing people with a higher skill level, you notice it all the more! I could probably post some YouTube vids of me playing in the future to show you the B.S. that goes on with Armstrong Internet. It's a fine service for everyday computer use, for online gaming at a high skill level...no way! I wish they'd fix their infrastructure. | |
| | dodgetech
join:2002-02-10
Forest Hill, MD
 ·VoicePulse
·Armstrong Zoom In..
·Comcast
| Re: Not sure... I work for Armstrong and something sounds messed up to me. Your HD should be crystal clear without any tiling or pixelation etc. The Internet should be fine for fps gaming. Either there is some bad cable somewhere and or your node is maxed out for # of subs it should have on it.
I would call and complain every week until it is resolved. Sooner or later they will have to do something and fix it to make you a satisfied customer. | |
| | | devilsgrin_6
join:2009-04-05
Mercer, PA
·Armstrong Zoom In..
| Re: Not sure... Yeah, well good luck with that. I've sent them at least five different emails and called a number of times. All they try to do is offer me the higher speed package. The higher speed package has the same issues. The church I attended was right next to their main office in Grove City. I would take my 360 in there and have the exact same issues. Not to mention they charge $60 a month for a 10 down/1.5 up package. That is ridiculous. Their base package is $40 for 8 down/512k up. I tested the 10 megabit package at our church and it was averaging about 8.8-9.0 megabit. You mean to tell me they are going to charge me $20 a month more for 1 more down and 1 more up? Meanwhile Comcast gives PowerBoost speeds in the first minute of downloads and a full 2 megabit up in the base package. Fios is fiber and 20 down and 5 megabit up for $55 a month with free local phone!
I've written to Armstrong a number of times. THEY DO NOT CARE. It's as simple as that. They are probably maxed out on the node like you said. I can only speak for my area, not Armstrong full-Pennsylvania wide. I just know that gaming stinks on it. The single-shot kill games like Team Swat in Halo 3, where one shot kills, you have to shoot them 3-5 times in the head! Good luck hitting a headshot across the map too. | |
| 
rawgerz
In Debt we trust
Premium
join:2004-10-03
Grove City, PA
 ·Verizon Online DSL
 ·Sprint Mobile Broa..
| Try figuring it out »myvoipspeed.visualware.com/
Try a few different servers, as a comparison, my dsl is 0.2-0.3ms jitter and when I was on Sprint, it was 12ms.
Poor for gaming obviously.
You could also try Ping plotter or running some of the site tools here like the line monitor or a line quality. In all probability you have something wrong just in the home, bad modem, bad coax, poor router, etc. If something showed up on a test I would start by directly connecting to the modem and trying it again to rule out a router as the problem.
--
You can't make all the people happy all of the time. But it should be common sense to shoot for the majority. | |
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Review by XRAY9
UPDATED: 223 days ago
member for 243 days, 1 visits, last login: 242 days ago
Ashland,Ashland,OH
$46 per month
about 2 days
"Decent speed."
"Poor gaming preformance/ less than stellar tech support."
"If your surfing the web its great...gamers beware!"
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I have had Zoom 500 (5000/512) internet for close to 3 years now and have found it to handle most basic task well. My service for the first year or so was very spotty, constant disconnects and intermittent outages. After 4-5 on site service calls that replaced all equipment in my home I asked the local office to check at the street to see if the problem was outside the house and was refused on the request. I was told by the receptionist that if there was a problem outside my home they would have other complaints therefore there was no need to check. All this led me to become more Familiar with how cable internet works in order to better effect the servicing of my problem. Long story short after some diagnostic work I found the noise levels were to high on my line and that the problem was there even when hooked directly to my street drop. Upon the next service call I was able to get the technician to check the pole and sure enough my connection was bad at the pole a simple switch to a new hook up and I have had a stable connection ever since. Now onto why I warn gamers, the ping times for Armstrong are very uneven many times in the 50-60 ms range but with frequent jumps to 200 all the way up to 1200ms every 50 or so pings. When I called customer service they seemed no to see this as a problem even though it will cause poor performance in most online games. In my area there is only two choices for broadband and sadly Armstrong is the better of the two. If you just want to surf the web and read email its a great service, just don't expect the best out of it for knowledgeable tech support and gaming.
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Review by Spygame
Posted: 225 days ago
member for 2 years, 92 visits, last login: 10 days ago
Cranberry Twp,Butler,PA
$59 per month
about 2 days
"Great customer service, fast speeds, no outtages"
"No idea if there is a limit? Smaller company, could be in jeopardy of getting bought by suck-cast"
"I love it, it's faster than advertised (it advertises 10Mbps, but I download at up to 1.3MBps), no problems"
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They're great. They're too friendly (probably not, I'm just from Philly so I'm suspicious of friendly people), its fast, etc etc.
They don't take online credit/debit card payments, gotta pay the 3.50 charge to have some other company do it.
I love them, if somehow you have a choice, rock Armstrong.
Odd thing - they claim I *have* to use their cablemodem. I haven't tested that theory yet.
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 Review by dslwanter
UPDATED: 228 days ago
member for 6.9 years, 3142 visits, last login: a few hours ago
Lowellville,Mahoning,OH
$39 per month
about 23 days
"Fast, low pings, consistent downloads, reliable"
"It couldn't get here sooner!"
"Simply the best"
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***UPDATE: 3/24/09***
Well, there's really not much to say other than…it works! Speeds remain constant between 4500kbps-5000kbps on the downstream and 400kbps-500kbps on the upstream. I run my internet radio station with no interruptions related to my internet connection at all...period. The modem has only been off once and that was when we lost power for about 12 hours due to a wind storm back in September, the weekend I got service, and finally after about 8 hours the back-up battery built into the modem (since it's for both internet and phone) went dead and the whole thing went dark. But since coming back up...my IP address has not changed. We had another wind storm beginning of February that knocked power out, but everything still worked because 1. They have good back-up power to the node and 2. My UPS and modem stayed up and I never lost internet connectivity so I used my wifi and battery on laptop whenever I wanted!
TV service is also great from them. Attached to this review are some pictures of the set-up to show the difference between standard cable and FTTH cable. What I have is actually very similar to Verizon FIOS, structure wise.
Here's to you Armstrong and to the future and DOCSIS 3.0 when it comes out! I'll review again this summer. Thank you for everything!!!!
***INITIAL REVIEW in September of 2008***
Well, what can I say, I finally have true broadband! For several years, we were tossed around from small cable op to the next which was nothing more than a group of greedy investors. This coverage area became the only one in the area that had never been upgraded to anything beyond basic cable. When surrounding areas were first introduced to broadband & digital cable 1996-2000, we were left in the dark, and remained so until now. It wasn't long however until Armstrong realized the market potential here and soon added us to their Boardman, OH system. They started about this time last year surveying the area and started hanging support wire to hold what was going to become fiber optic cable running from pole to pole. Finally in August, the project was completed. They run fiber optic cable straight to an omni box which is mounted at the premise and then coax is run into the house from there.
Now onto the service. Install took about 3 hours because we had them wire 6 TVs and plus the area of the main PC for Cable modem. Technician was very nice and knowledgeable, knew exactly what he was doing. Many may think a 3 week wait for an install is unreasonable, but considering they just turned up service here and everyone, and I mean everyone flocked to the sales personnel when they came around, they can only do so many installs a day. Plus I had to opt for a Saturday install to be here so that's pretty reasonable.
Speeds are pretty consistent. I'm on "Zoom 500" advertised as 5mbps/512kbps. I get around 4.5mbps/500kbps on a speed test which I consider reasonably competitive to the fact that with DSL you only receive about 80% of throughput. So my speeds compare to someone on a 6mbps DSL line.
Bottom line though, I finally have true broadband. No more crappy DSL because I'm "too far out" and no more waiting for a cable system to be upgraded. I've bitched and moaned for years, but I have nothing to complain about anymore!
Attachments:
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 Review by cpc101
Posted: 273 days ago
member for 8.7 years, 31 visits, last login: 271 days ago
Fenelton,Butler,PA
$39 per month
about 5 days
"Friendly Installer, Fast d/l speed"
"Port blocking, customer service is sub-par, inconsistent speed."
"Great service for anyone not in the tech industry"
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Pre-sale, I asked if there were ANY restrictions on service and was told there were none. I am required to be able to work from my residence at a moments notice and was unable to do so the moment my service was changed to Zoom. After some investigation I found that common service ports are blocked by the ISP. This causes my VPN to fail. This information was not shared at the time of ordering and is NOT included in their terms of service. I am canceling this service after 10 days and paying to get out of my DSL contract.
Tech support is not savvy of technical issues. There was no interest in extending any concessions to me in my dissatisfaction. They could only offer me business service for $125/mo, just to open ports 1-1056. Come on Armstrong, get with it. Needless to say, I change to my old ISP tomorrow.
If you are using this service solely fro surfing, you'll be fine.
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Review by dodgetech
Posted: 343 days ago
member for 7.7 years, 169 visits, last login: 19 days ago
Forest Hill,Harford,MD
$79 per month
about 5 days
"Fast Reliable Connection. Great Customer Service!! A+++"
"None yet. Cannot own your modem."
"Great Value!"
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Armstrong had bought out Clearview Partners and since then they have been expanding their services. Internet is rock solid. I have the 6Mbps down and 3Mbps up package with static IP and 5 email accounts. This the commercial package but it will be changing to a much faster package in January 2009 when DOCSIS 3.0 comes online.
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 Review by jode67
UPDATED: 1 year ago
member for 4.2 years, 55 visits, last login: 33 days ago
Connellsville,Fayette,PA
$145 per month
about 1 days
"connection solid; very stable & consistent"
"time line for installation is deadening, you have to call off all day for the wait"
"quanity & quality everyones dream, integrity"
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I had DSL at 768 Kbs at $19.00 monthly & bumped up to 1.5 Mb at $30 & some change, then back to zoominternet 100 at $26.00 for price & quality. DSL offered consistent problematic nightmares, reboot & loose connection ect. then I went to zoominternet 500 5000Kbs at $35 that came with more e-mails & stability the modems are generally motorlola & the installation process is quick, clean & knowledgeable staff to set you up, i ask for anything to make my home business faster & more reliable & now I run 10000Kbs zoom-business at $55 monthly with digital cable & I opted out of the phone I like my hard line. all in all there it. I have downgraded to zoom 500 & I finally have gone with the phone service, that proved to be financially sound & the quality is outstanding, with this package of T.V. Internet & phone has come to be very manageable & smart, especially with the state of the economy. I'm very plesed with all the services & I fell they should be recognized with the big boys. Good luck Armstrong Cable!
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 Review by macyh
UPDATED: 1.2 years ago
member for 8.5 years, 1138 visits, last login: 116 days ago
Medina,Medina,OH
$45 per month (12 month contract)
about 5 days
"OK but not great cable modem speed, but consistent quality a plus."
"Some problems, complaints to mgmt eventually resulted in improvements."
"Only broadband choice, overpriced compared to RR and VZ ADSL"
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Moved to a new Ohio residence just over the township line, so cable co is now Armstrong. Good order/install experience, but they had to leave a new drop entrance cable on the ground until they get around to burying it. (btw, can't get VZ ADSL at this house, Armstrong is my only broadband option.) Their basic TV service is decent, but not great. Monthly fees for digital cable boxes and cable cards are quite a bit more expensive than TW ($10/mo vs $5/mo) and add up fast if you have multiple flat screen TV's.
Armstrong's Zoom 500 cable modem service is typical dynamic IP, with a Motorola Surfboard 3100 modem. Stated speed is typical 5x512 In day to day use, it definitely runs slower download speeds than my previous RR cable modem. I'm also not impressed by the Armstrong mail servers, but I didn't like RR's mail servers all that much and I'm fortunate enough to have my own well connection mail server available in/out.
If I try to leave a VPN or SSH remote access session open for any length of time, it will be disconnected. (Definitely worse than my previous RR cable modem service at the old house. I never see SSH/VPH disconnects on my brothers VZ ADSL at all.)
So far, as an ex-ISP owner, I'm disappointed with Armstrong's Zoom 500 service. I find that Armstrong is more expensive, not as fast or reliable as my previous Adelphia/TW RR service or my brothers nearby VZ ADSL. Zoom 500 is faster than my VZ Wireless EVDO service, so I'll stick with it for the time being, but I still long for the grade of service I have received at my other locations.
In my opinion, Armstrong has a captive audience in this rural suburban area with many homes unable to get telco ADSL and they have become complacent, perhaps even arrogant about their cable modem service. They need to do better, but since they have limited competition, it's uncertain that will occur. (And as a result, I am now wary about subscribing to their phone service, so are many other area residents.)
Update July 2008: After I complained to the local general manager, Armstrong put some effort toward improving my service a few months ago and it did make a difference. Primary issue is cable signal strength, since I'm at the end of the local distribution cable. They added an amplifier for TV's, made other adjustments to improve phone and internet. Cable modem and backbone internet service is now solid, service is consistent, speeds are decent but not great. Most commendable is that the internet service is consistent even during evening busy hours. Phone service has also improved and is now useful, but still get the occasional call waiting type interruption. Though I'm not as happy as I was when I had VZ FIOS in FL, this is about as good as semi-rural cable gets.
(For the record, I had VZ FIOS at my Tampa home. FIOS is much faster, somewhat cheaper and far more reliable. At that location, FIOS is far superior to RR cable modem or VZ ADSL and flat out costs less. And FIOS seldom, if ever drops an SSH or VPN session on me. Sure hope VZ FIOS comes to my location in Ohio someday soon.)
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Review by criminis
Posted: 1.3 years ago
member for 1.3 years, 40 visits, last login: 312 days ago
Youngstown,Mahoning,OH
$40 per month
"Top reliability for a res. service, 6+ years no perceived outages"
"Cost/mbps is higher then the big players, top tier res. service slower"
"Great value and service for residential broadband"
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Package is called Zoom 500, 5/512 at the ~$40 price point. Service/Support and Sales are all above average for a cableco. in this area. Original modem was a Moto SB4100 now a RCA eMTA w/ digital phone service, both CPE's were provided in new or like new condition. Recently implementing new throttling techniques and capping. Have noticed a ~20GB/day cap on NNTP, perhaps only triggered during peak. Only hit it once, not too much of a hindrance so far, but shady nonetheless. At these low relative speeds, they should not be hitting node saturation, and if they are they need to keep up w/ breakouts. So far I have never noticed any peak slowdown whatsoever in this node.
They run a low freq. downstream at 117MHz, which helps avoid high end rolloff outages, and makes for excellent SNR even on long drops. Beautifully engineered system, I am sitting at 41 SNR (modem) as we speak. Local TWC runs at 669MHz and is lucky to top the requisite 32 SNR for 256QAM in many cases. We are running QAM16 return path here, so no QPSK, good sign and I imagine they keep UBR SNR at an equally impressive number. Modem uptime 325 days 10h:12m:57s, that is since I was installed with the new modem last year. Speaking as a cable tech. for a competitor, this system CAN NOT be beat on a technical level.
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