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Review by comp  - Location: Cranberry Twp,Butler,PA
- Cost: $60 per month
Good "Good Speed"
Bad "Little Pricey, CAPS!!! EXPENSIVE"
Overall "No Issues"
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have the 15/3 package for 60 bucks. getting around 14/5 so cant complain
Packages for speed are very expensive.. Now they are capping your service also.. I hope people use DSL options even if they suck to stick it to armstrong. maybe they will listen
member for 12.1 years, 5056 visits, last login: a few hours ago
updated 11 days ago
Comments:
| Review by knivesofice - Location: Cranberry Twp,Butler,PA
- Cost: $60 per month
Good "That the modem is free"
Bad "Price, Bandwith limits, speeds"
Overall "The highest priced worst bang for your buck provider in the Pittsburgh area"
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If you have ANY choice at all Armstrong is the absolute worst provider you can choose. If you price all the Pittsburgh area providers Armstrong is the highest priced with a much lower bandwith limit than any provider for the same cost. consider for $60 a month you get 15mb down on their zoom pro plan and 150gb cap limit - this is higher than anyone else around. I finally realized there was another provider CONSOLIDATED COMMUNICATIONS whom i now get 20mb down and an unlimited internet again (though you get warnings on usage when over 250gb a month) for $47 per month in Cranberry Twp. Also, i can finally watch ESPN 3 online cause it comes free with consolidated.
what type of a company makes such a huge monster change in their policies and NEVER even sends a letter to customers? there is not one provider with a 150gb limit that i can find in the pittsburgh area, not to mention nobody is charging $60 per month for 15mb down. Furthermore, I rarely if ever got the speed i was paying for and just gave up calling worthless technical support when it was obvious they needed to upgrade their network in my area to support more people.
you can't get worse than this company for internet service now. seriously, compare the prices they are charging more for less than any other cable internet provider in the area. if only we had more choices.
Fair warning: reviewer joined this month
lodged 11 days ago
Comments:
 compPremium
join:2001-08-16
Cranberry Twp, PA | agree i agree completely. They are way over priced for what you get on both internet and TV and i cant believe they never told there customers about the cap | |
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| Review by defekticon - Location: Rising Sun,Cecil,MD
- Cost: $180 per month
Good "Fast, technicians are friendly"
Bad "Overpriced. data limit, caps... Customer service reps will outright lie to you."
Overall "Pick someone else if you have a choice."
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Armstrong in my opinion used to be a GREAT ISP before May 2013. They had excellent service and their support service was great as well. HOWEVER, as of May of this year I was singled out since my family actually uses our internet connection to stream video, play games and do work.
I was paying 62.45 for TV plus, 59.95 for Zoom Pro 3.95 for one cable card and 50 dollars a month for extra bandwidth!!! 180 total per month!!! All because my wife wanted to watch Supernatural on Netflix. I could've gone out and bought the entire Blueray DVD collection for less than what it cost me in bandwidth month over month for her to watch 7 seasons of a TV show that's normally on basic cable. Fit that around your head.
I contacted customer service to figure out what my options were to bring my bill back into the scope of reality and the customer service agent shoved some propaganda that the "Sales team said we had to provide tiered internet services because we can't handle the additional bandwidth of Netflix". Horse shit. I cancelled all of it except for the basic cable service 39.95. I now have a 150gig cap, but as soon as I can find an alternative provider I will switch.
Also there appears to be an ARMSTRONG representative "concerned@zoominternet" calling out people who complain about the caps in reviews as "bandwidth hogs that are taking advantage of the average user and not paying their fair share". Which is an outright false statement.
The truth is that service providers are seeing stark declines in cable subscriptions so they need to make up revenue lost by taking advantage of people who chose to stream media through Netflix. Citation below:
Directly from the article:
"Such caps, Bode concludes, "are and have always been about the cable industry imposing price hikes on broadband to offset expected declines in TV subscribers (due to Internet video) and Internet phone customers (courtesy of wireless)."
Cable companies have abandoned the argument they once tried to lodge -- that heavier users caused "congestion" on their networks -- in favor of an argument about "pricing fairness." This is the theory that people who are heavier users of Internet service should pay more for it. This doesn't make much sense either, though, since it doesn't really cost ISPs any more to deliver lots of content to a particular user as it does to deliver just a bit. Most of the costs borne by cable providers are the fixed costs of building out networks, many of which have already been paid off. Variable costs are negligible. Earlier this year, Bernstein Research analyst Craig Moffet said the biggest cable companies' ISP services were "almost comically profitable," with margins of about 97%.
Bode doesn't hold back. Data caps and tiered services, he wrote, are "about predatory mono/duopolists in uncompetitive markets raising your prices because you don't have a choice.""
»tech.fortune.cnn.com/2013/08/09/···service/
So I will counter their price hikes with getting rid of services that provide no benefit and getting my bill as low as possible while still taking advantage of internet streaming services. FU Armstrong, you'll not take advantage of me any longer.
member for 19 days, 1 visits, last login: 18 days ago
lodged 19 days ago
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| | I have had the same problems with armstrong! I went from 40$ a month to 100$ just because they say it cost a pretty penny to get the internet to are homes thats BS. Once I find a provider that has a better billing plan I will switch myself this is a out rage, if there so worried about Netflix taking there cable customer. Maybe they should make there own moving streaming app. Instead they up are internet bc we drop are cable and are bill's end up staying the same or go up higher then before . They will lose this battle bc im going to be heard like everyone else that gets a break from this hash world an has it taken away! | |
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| Review by guitarlifter - Location: Ashland,Ashland,OH
- Cost: $40 per month
Good "Were fairly reliable for 10 years"
Bad "Have had connection issues ever since upgrading, and then the 150GB/month cap came."
Overall "150GB cap=low. 15x faster speed upgrade just hits the cap faster, making it kinda worthless to me. Want to switch providers."
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My family has had Armstrong internet for about 10 years now. We started out with the slowest package, which got upgraded in speed twice (first, Armstrong tripled our speed for free, then they increased the speed 10-fold from the original speed or 3.3x faster from the first increase in speed). Go Armstrong! We did have some connectivity issues over the years, but Armstrong came over and fixed them. So far, so good.
In May of 2013, I was wanting to increase my internet speed since 768kb connection is pretty slow these days. I wanted something around 10mb primarily so I could use more data in a month due to the faster speed. Theoretically, I could only use about 7gb/day or 210gb/month with my 768kb connection. With the new connection, I could use about 112gb/day or almost 3.4tb/month (I would never use 3.4tb in a month, btw. Then came the data cap. 150gb/month. That's horrible. Just terrible. Although I'd never use 3.4tb a month, but we'd probably, easily pay $100 extra a month if I were paying an extra $10 per 50gb. Now I've had to severely monitor my data usage and even go as far as using wifi at local places or even work just so we don't have to pay extra.
Then on top of that, as soon as I upgraded, my internet is hardly faster. For the first month to 45 days, my internet was only about 2-2.5x faster than the 768kb connection, but it was supposed to be about 13.33x faster. We called, and somehow the magically fixed it without having to come over. Shady. Then after about a month again, it's down to about the SAME speed if not SLOWER than the 768kb connection. If I can't use more data than a 768kb connection, and my service is so poor that I still get 768kb speeds anyway, then why the hell is my family paying an extra $15 a month?
So I searched far and wide for a replacement company. I tried Verizon, AT&T, Windstream, Time Warner Cable, and several others, but no one is able to service my house but Armstrong. So now I'm stuck with internet that is $15 more, but no more beneficial than the slower, cheaper packages because I am getting terrible connection and a terrible data cap that is the same with each package.
I am not allowed to use profanity to describe Armstrong, but there's a word that rhymes with "buck." Take that word, and add "Armstrong" after it, and you get the drift of how I feel about them. I hope they go out of business after the crap they pulled.
member for 53 days, 0 visits, last login: 53 days ago
lodged 53 days ago
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| Review by Cindy Medina - Location: Medina,Medina,OH
- Cost: $138 per month (month by month)
Good "When internet speeds are running at 10/2...its great!"
Bad "Lagging internet speeds, Cap on internet usage"
Overall "I wish someone would set up shop in Medina to give Armstrong some competition!"
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I am extremely upset about the 250GB cap. I didn't think that I used the internet all that much...now that they are tracking my usage...I guess I do. I buy software and my sons video games online. They both play online with Xbox live. We stream Netflix, Redbox and Amazon Prime online. We upload videos to Youtube & Facebook and we watch videos on YouTube. My son takes online classes...But that isn't what is putting us over the top. I leave my computer on 24/7...it checks email every minute, Carbonite backs it up when a file is updated (recommended by Armstrong) and I work from home and work with very large files, Trend Micro is constantly checking for viruses and updating when needed (also recommended by Armstrong).
I don't mind paying a little more for my usage but it better be a quality service and right now it just isn't!
We need some competition here in Medina to put Armstrong in its place!
member for 60 days, 0 visits, last login: 60 days ago
lodged 60 days ago
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| Review by foleleven - Location: Ashland,Ashland,OH
- Cost: $39 per month (month by month)
Good "Good speeds."
Bad "Expensive. LOW BANDWIDTH CAPS. Becoming increasingly unstable."
Overall "Weigh your options."
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We have had Armstrong Cable now for over a decade, with their internet service as soon as it became available in our town.
Overall, it has been good, reliable service and it used to be reasonably priced (their price has stayed the same for a long time). Their tech support has been helpful the few times I needed them. The installers tend to give you attitude, but they get it done. They "fix" my coax cable ends every time they come in, so that's a bonus I guess.
Unfortunately, this is changing. The service has been increasingly shoddy, at one point making it impossible to remote into work's VPN. I am noticing more lag than before, though I don't game online anymore so I can't vouch for ping times. For web surfing, it works, but so does DSL. The whole point of being on cable is to do things you can't do on DSL.
Recently, they raised prices on TV service quite a bit, so they probably had a lot of their customers "cut the cable" and go internet-only. To return the favor, they have now instituted bandwidth caps as low as 150GB per statement (i.e., month) for most users. This is a ridiculous cap, leaving you room to stream maybe a little more than 2 hours of HD netflix video per day.
If you also subscribe to other services (telephone or TV), you get an additional 50GB for each additional service. Business services are also capped, depending on the service level. The highest "Enterprise" level is capped at 500GB if you also subscribe to two other services.
The caps for residential service are 250 GB for tv+phone+internet, 200 GB for tv/phone+internet and 150 GB for internet only. Their "essentials" package is 350/300/250 GB and their "Enterprise" package is capped at 500/450/400 GB
If you exceed the limit, you can pay an overage fee per month you go over ($10/50GB), or pay in advance to expand your "standard cap", although whatever you pay over does not roll over to the next period. Pre-paid, an additional 100GB costs $15/month.
If the service continues to deteriorate and the caps remain where they are now, you are better off with someone else. That is, if you have a choice.
member for 1.9 years, 1 visits, last login: 124 days ago
lodged 124 days ago
Comments:
compPremium
join:2001-08-16
Cranberry Twp, PA | eh While i agree on everything you said.. Streaming Netflix for 2 hours per day will put you no where near 150GB... We stream wayyy more than that and have only ever hit about 70GB used a month | |
| | | | Re: eh You obviously don't use the internet much. Even IF you don't go over much, you aren't going to monitor your internet usage all the time, so you probably WILL go over sometimes. You're going to stress out every time you get close to 150 and especially if you do go over. If I had any other options, I woud change. Makes me so mad that they did this. I DON'T want to start monitoring my usage. They're just doing this now since most people are used to it now with mobile data.  | |
| | | | | Re: eh Since I got the letter stating that I was over the caps for the month I have checked how much Netflix and Hulu Plus use. On one particular day I streamed just one movie on ROKU from Netflix-the total for that one day was 5 GB-now if you times this by 30 days you get 150 GB. I emailed windstream and asked if their DSL has caps and they replied that they do not. The price for a slower internet but also an unlimited landline will be $5.00 more than what I pay Armstrong now. I can't afford to keep Armstrong now. | |
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-1 recommendation | BandWidth Allowances The Dark Night in 1080p from a Pirate site is 2.36 GB
Streaming from Netflix is 2.3GB/Hour
Why does netflix have to stream at over 2x more data then if I just downloaded the movie?
Why everyone is getting on the ISP's for setting "acceptable use limits" Why is nobody mentioning why Netflix tries to stream everything at 2.3GB/Hr for 1080p, and 1.0 GB/Hr for 720p, even shows not originally filmed in HD, Thats right that episode of ALF you streamed from Netflix likely streamed at 2.3GB/Hr. WHY? It's a show from the 80's not filmed in HD.
Think about that.
Also NOBODY likes when their internet is slow during peek hours, and wants the ISP to keep buying bandwidth so they can stream everything, but they don't want to pay anymore for it.
The Average Zoom Subscriber uses 36GB/ Month, because "you" use 300GB a month it was either raise everyones prices or just set a reasonable allowance, and charge extra for overages.
3% of Customers are being effected.
You go to a resturaunt with a friend and argee to split the bill evenly, you get a bowl of soup, and he orders all-you-can-eat Crab Legs, should you pay more because he got crablegs? NO
So why should everyone pay more because you use 10x more internet then their typical customer | |
| |  Ron
@zoominternet.net | Re: BandWidth Allowances According to a manager, someone else's modem is tied to my account, so I'm paying for downloads that aren't even coming from my house, and will continue to do so until they get around to physically replacing that modem. When I asked to have the data overages reversed, the manager said that they can't see data usage per modem, so I'm stuck paying for both until the other customer agrees to give up their free internet connection.
To extend your restaurant analogy, this is like a waiter asking if you want to pay for a neighboring table, then when you say no, the waiter agrees to only charge you for what they have ordered so far.
Does any of this seem reasonable to you? Or will you just ignore the question and continue blindly defending the company as you do every other time the topic is brought up? | |
| | | | | Re: BandWidth Allowances I want to look this up if you don't mind, please contact me | |
| | | | | e-mail me@zoominternet.net, I will look into this further, if you'd like. | |
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| | | I used to rave to people about Armstrong, and I might feel sympathetic if it wasn't for the bill already going up. Over the past 7 months my bill was $105.89, then $122.27, then $126.36, and now $129.51.
Additionally for my increased costs I have lost channels on my television service and digital over-the-air type signals that were on the line that TVs could pick up--thus losing quality of television service. This in turn has encouraged an increase in use of Hulu for TV since it is offering a better service, so what do I get? I notice that I'm going to be hit with $50 to $60 a month overages!
I don't pay less for watching less TV! (We only watch about 2 or 3 channels) I order the soup and still pay for the steak! Only now I'm only getting the fat, and I have to pay for my neighbors' drinks! To add insult and injury to it all, my internet service has lost consistency.
Furthermore, I look at competitors and have to realize that my rates for the most basic cable package and mid-range internet are not competitive at all. Verizon and Time Warner offer packages of similar service for about 60% of what I pay. (Not going to include AT&T because they have also added usage caps.) Unfortunately, their lines are not at my house yet (3 blocks away) so I am going to be stuck paying $180/mo. for basic cable and mid-range, increasingly-inconsistent internet.
I feel no sympathy for Armstrong. | |
| | | | We used 120GB in the first 10 days of our cycle. We use Netflix, my husband plays his ps3 online, and I do video chats with my teachers for online classes. This is not fair! They should at least give us the option to purchase UNLIMITED access. Now this cap is going to eat us alive! We shouldn't have to monitor internet usage...we already pay out the wazoo for it! | |
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| Review by Zanthorg - Location: Medina,Medina,OH
- Cost: $110 per month
- Install: about 5 days
Good "Great installation,Friendly Support,Good Connection Normally"
Bad "frequent Ping spikes,Some Download & upload drops,Bandwidth Caps,Cost high."
Overall "Good Company when You don't have any Problems."
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I have had Armstrong for little under decade currently have {10down 2up} ,Service was good for past 6+ years besides few days a month internet spikes.Past year or so we have had constant ping spikes,download drops and our television has had freezes and spikes.For the Tv the said they were aware of the problem for over a year still haven't fixed they said most other customer in area have same problem. And the internet for past 6 months has been spiking like crazy which has made it almost impossible to game.Where we live they have a monopoly on high speed cable internet. Tech have been out about 5 times in past 3months for tv and internet they come out tell me they have no idea how to fix ither and leave. Love armstrong but i will have to get satellite or dsl soon if it doesn't get fixed
member for 219 days, 6 visits, last login: 119 days ago
updated 128 days ago
Comments:
| Review by junglist724 - Location: Wexford,Allegheny,PA
- Cost Contract price not specified.
- Install: about 2 days
Good "Delivers at least the promised speed"
Bad "Slow, sometimes nonfunctioning dns. Expensive. Now with monthly usage caps."
Overall "NO LONGER UNCAPPED, unreliable dns, bad value, most likely your only choice"
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Using the 30mbps package, and getting about 33mbps average. Our initial install from several years ago was kind of a mess. They didn't even bother installing coax outlets for many rooms.
Their DNS is pretty unreliable. Lots of sites fail to load the first time, latency to certain parts of the country can be longer than 5 seconds. Ended up having to use opendns.org as our primary dns.
Just recently I was notified that Armstrong is implementing usage caps. Our household is now limited to 250gb per month. I can use that in a DAY. Totally absurd. I may even be willing to switch to satellite, since the only other ISP in the area is Consolidated, and they're even worse.
Overall, a terrible value.
member for 256 days, 2 visits, last login: 124 days ago
lodged 128 days ago
Comments:
| | Bad review is baseless. If you have DNS issues they are easily fixed which you did.
If you are using 250 gigs per day be glad they don't terminate you as a customer. I sure as heck would! | |
| | | | Re: Bad review is baseless. said by wirelessdog:If you are using 250 gigs per day be glad they don't terminate you as a customer. I sure as heck would!
That's a pretty dumb thing to say considering they're paying 90 bucks a month for Enterprise internet. | |
| | | | Armstrong didn't fix them at all, he outright avoided the issue by moving to a different DNS service. Huge difference.
And that's a move he shouldn't have to make on any ISP, let alone when paying for Business-class service. | |
| | | | | Re: Bad review is baseless. There is nothing in this review that remotely suggests a business class service. | |
| | | | | | Re: Bad review is baseless. That is the business class level, I use this same one. Called today to see how much overage I would have to pay and the last two months I used between 450-500GB which means I will now be paying an extra $40-50 a month...because according to them they cant afford the servers otherwise. Such bull. I can't afford that overage and work online... | |
| | | | | | | Re: Bad review is baseless. And what kind of "work" are you doing online? I have 200 customers and my total bandwidth usage doesn't typically exceed 1-1.5TB on a monthly basis. I can't believe anyone would complain about a 250gig monthly cap. If you honestly think using that kind of bandwidth is not unreasonable you really do have issues. | |
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 ·Armstrong Zoom ..
| Re: Bad review is baseless. The U.S. isn't even in top 30 for average internet speed. There isn't a single ISP that isn't ripping you off right now. Guessing from your name, your customers are wireless. Wireless companies are even worse when it comes to $$$, and they even ignored 4g standards and charge us 5000% of the cost of sms data. Internet speeds are supposed to go up when infrastructure improves(too bad infrastructure is never upgraded in the first place), but the price goes up too. That's not how technology works. The iphone 5 doesn't have a subsidized price or msrp that's 5 time's higher than the OG iphone. A midrange cpu will always cost the about the same, but they always get better. People like you who are complacent with mediocrity are what holds back progress.
The 30mbps package is called business class. A real business would for sure be doing backups, with at least one off-site backup. Just 1 online backup would go over the bandwidth cap here. This bandwidth cap is just a shameless moneygrabbing scheme aimed at punishing people that don't subscribe to tv or phone. Just because this site looks like it's from the 90s doesn't mean we have to live it. | |
| | | | | | | | | Re: Bad review is baseless. "The U.S. isn't even in top 30 for average internet speed."
Correct but while some contries have no limit on the speed which you can download, they have strict data caps, and if you reach them before the end of month you have NO internet.
Other countries have Unlimited speed, but limited access to Internet (China).
Armstrong started offering Internet Zoom 100(100 Kbps, and Zoom 500 (500Kbps), at $26.95/$39.95 respectivly (Sp?) Since then they have not raised the price of the internet but you are now at $26.95 = 768Kbps, and the $39.95 = 10Mb.
but the infrastructure hasn't changed??
The avgrage Armstrong Customer uses 36GB/Month
And while yes the "business class" internet has limits, Armstrong is still evaluating caps for actual Commercial Accounts, "business class" residential still have the limits.
Actual Commercial Accounts are still being evaluated.
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| | | | | Hezkezl
join:2013-06-14
Bradfordwoods, PA | You must have customers who literally only check their plain-text emails and very little else. Do an average age check, I'd be shocked if the average was below 50 years old. In this modern age, with high definition video and video games... when multiple new games come out every month, bandwidth can be pushed above the limits. Which is clearly what Armstrong is after, collecting fees for people breaking the limits.
As someone who downloads games from Steam and Origin all the time, as well as heavy usage of Netflix and Hulu, 250 gigs is pathetic. The previous months before this cap I used 300, 350, and 310. On their bandwidth information page, they claim their average Residential user only uses ~25gb of bandwidth per month, and Commercial users only use ~70gb. Personally, I call bull on those stats.
I would *kill* to have a better alternative around here than Consolidated, but as is mnetioned elsewhere in this post, they're even worse than Armstrong. Armstrong has its customers at their mercy, and they know it. Being charged $40 a month for 10 down/2 up internet isn't as bad as it is elsewhere in the country.. but its by no means even remotely close to being considered a good deal. My previous ISP (I just moved) was wired for Fiber Optic, and for $88 a month I got 50 up and down, and a 1tb cap per month. Maybe I got spoiled from a company that actually is reasonable, who can say. But 200gb for $40/month (PLUS the cost of their TV service, which brings the total bill per month up to over $100. Just internet alone is 150gb) is PATHETIC.
This review isn't baseless. You're just out of touch with what people who actually use the internet for more than 8 hours a day need. | |
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| | | Hezkezl
join:2013-06-14
Bradfordwoods, PA | The package that he has (which you could find out yourself if you used a little bit of Googe) is called: "Zoom Business Essentials". 30Mb/s down, 5Mb/s up, minimum of 250gb of bandwidth per month (would go up to 300/350gb depending on if he spends even more and gets a phone line and/or tv through them too)
$89.98/month | |
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1 edit | Re: Bad review is baseless. It is a business class residential account. Its time the OP pays for what they use. Armstrong doesn't need to take a loss on any account for excessive use. | |
| | | | | | Hezkezl
join:2013-06-14
Bradfordwoods, PA
1 edit | Re: Bad review is baseless. Armstrong (or any ISP for that matter) has very little actual cost to them for bandwidth. Unless somebody is using more than several terabytes per month, there is no reason besides greed for them to charge people for the amount of data they use in a month. They provide a number that is an 'average' of what a resident uses for bandwidth, and what a commercial account uses. But that isn't there for any reason besides to try to shame somebody into seeing how far above they are of some arbitrary number, of which is provided with no proof whatsoever backing up said claim. Greed is another reason for cellular phone providers, and why some of them charge for the convenience for a user to send a text. The text message is sent AT NO ACTUAL COST on the same signal that other people in the area use for their calls. Voice requires much more bandwidth/throughput to do with decent quality, and they try to claim that people need to be charged to send a TEXT MESSAGE? Give me a break. It's a ripoff.
As somebody who actually has worked at a smaller ISP, my experience is that these bigger providers have NO ground to stand on when it comes to these fees and limits. It's all about milking the customer for as much money as they can. Unfortunately, the customer is figuratively being bent backwards over a barrel because they have NO alternative. Think I'm wrong? Shocking how prices in Kansas City have dropped for internet once Google Fiber came in and set their own prices for a vastly superior product. | |
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| | | | | | | "Residential"?
I do IT work for a doctor's office, and they had that same account. Since they keep the medical records (including x-rays, CT scans, etc) on a central server at the hospital, connected by a VPN, 100GB/month is nowhere near sufficient. The first month alone, they were charged $1500 in data overages. When I tried to upgrade to a corporate account (which supposedly has no bandwidth limits), the Armstrong rep just laughed and said we couldn't afford it.
A week later, Cogent hooked up a dedicated 50mb line around half of Armstrong's rate.
If bandwidth is so expensive, why does a dedicated connection with double the throughput cost half of Armstrong's shared "residential" connection? | |
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| | | Because if you do, you get free TV, internet, and phone. A lot of people these days are using the internet for Netflix, Hulu, torrents and whatever else. Just hook it up to your TV via HDMI and you're good to go. Not need for the crap cable they have to offer. These people at Armstrong have no idea how to run a decent service and are going to lose a lot of clients. Its a shame that some people cant get a different service because Armstrong has a monopoly in some areas (which need to be banned) and dreadful customer service to boot. Did you even read the terms and conditions of the bandwidth caps? Its looks like it was written by an idiot (Armstrongs finest) because the sentence structure was so poor. Get your head out of your ass... | |
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| Review by cwm2513 - Location: Meadville,Crawford,PA
- Cost: $120 per month
- Install: about 5 days
Good "Speeds higher than advertised, reliable, no drop during peak hours"
Bad "Very asymmetrical (low) upload speed"
Overall "Fast, reliable internet if you are willing to pay for it"
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I recently upgraded to Zoom Enterprise internet service from Zoom Pro. Zoom Pro advertises 15mb/s down and 3mb/s up for $59.95/month. Speeds were consistently higher (even during peak hours) at 18mb/s up and 5mb/s down. I do a lot of HD movie streaming and video editing work, so I decided to get the Enterprise level. The installer arrived early on my chosen installation day and took about 10 minutes. He replaced the Motorola Surfboard modem with an Arris Docsis 3.0 modem. A speed test was performed with a laptop directly wired to the modem with a result of 56mb/s down and 7.5mb/s up. The speeds advertised with this level of service are 50mb/s down and 5mb/s up. I am very happy to say, that my speeds on wired or wireless are consistently around 56mb/s down and 8mb/s up with 18-20ms ping and 0-3ms jitter. My only complaint is, I wish that the up/down speeds were more symmetrical. One of the advantages of the Enterprise level of service is having all ports open, and being able to run a server, so the additional up speed would be very useful.
member for 143 days, 0 visits, last login: 143 days ago
lodged 143 days ago
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| Review by OSIU - Location: Medina,Medina,OH
- Cost: $40 per month (12 month contract)
- Install: about 7 days
Good "Not Frontier. More speed than Frontier. Same price as Frontier."
Bad "None yet."
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(ratings above consensus)
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Updated 5/7/13: Still consistent speeds. More speed for the same price as DSL..... Goodbye Frontier!
Updated 4/24/2013: So far things are quite nice. No slowdowns noticed during peak hours. Latency is 30-40 ms. Speeds are consistently near the 11 Meg download and vary more for upload, 3-5 Meg. It appears that Frontier is about to lose a customer.....
4/19/2013: After being without DSL (3 down / 768 up) for almost a week with Frontier (»/comment/85672, for the gory details) I ordered Armstrong Zoom Internet only 10 down / 2 up on 4/12. First install date was 4/17 but I picked 4/19. Installer (contractor for Armstrong) ran a drop from the external box to my networking cabinet in the basement and despite it being relatively hidden, did a nice and neat install job. Once everything was hooked up, I plugged a laptop in and checked it out. IE pulled up Google quickly and a speed test gave 11/5 (during middle of the day). Now we will see how the evenings go and if there are any slowdowns.
member for 9.9 years, 1387 visits, last login: 1 days ago
updated 151 days ago
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