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Armstrong Zoom Internet page on DSLReports
Six Month Rating Unavailable
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Reviews:
bullet 66 reviews (25 good) (24 bad)
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Review by junglist724 See Profile

  • Location: Wexford,Allegheny,PA
  • Cost Contract price not specified.
  • Install: about 2 days
Good "Delivers at least the promised speed"
Bad "Slow, sometimes nonfunctioning dns. Expensive. Now with monthly usage caps."
Overall "NO LONGER UNCAPPED, unreliable dns, bad value, most likely your only choice"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Using the 30mbps package, and getting about 33mbps average. Our initial install from several years ago was kind of a mess. They didn't even bother installing coax outlets for many rooms.

Their DNS is pretty unreliable. Lots of sites fail to load the first time, latency to certain parts of the country can be longer than 5 seconds. Ended up having to use opendns.org as our primary dns.

Just recently I was notified that Armstrong is implementing usage caps. Our household is now limited to 250gb per month. I can use that in a DAY. Totally absurd. I may even be willing to switch to satellite, since the only other ISP in the area is Consolidated, and they're even worse.

Overall, a terrible value.


member for 2.1 years, 2 visits, last login: 1.8 years ago
lodged 1.8 years ago

Comments:
wirelessdog

join:2008-07-15
Queen Anne, MD
kudos:1

Bad review is baseless.

If you have DNS issues they are easily fixed which you did.

If you are using 250 gigs per day be glad they don't terminate you as a customer. I sure as heck would!
dualmoon

join:2013-05-30

Re: Bad review is baseless.

said by wirelessdog:

If you are using 250 gigs per day be glad they don't terminate you as a customer. I sure as heck would!

That's a pretty dumb thing to say considering they're paying 90 bucks a month for Enterprise internet.

Zarquon

@zoominternet.net
Armstrong didn't fix them at all, he outright avoided the issue by moving to a different DNS service. Huge difference.

And that's a move he shouldn't have to make on any ISP, let alone when paying for Business-class service.
wirelessdog

join:2008-07-15
Queen Anne, MD
kudos:1

Re: Bad review is baseless.

There is nothing in this review that remotely suggests a business class service.
Chunder

join:2013-05-31

Re: Bad review is baseless.

That is the business class level, I use this same one. Called today to see how much overage I would have to pay and the last two months I used between 450-500GB which means I will now be paying an extra $40-50 a month...because according to them they cant afford the servers otherwise. Such bull. I can't afford that overage and work online...
wirelessdog

join:2008-07-15
Queen Anne, MD
kudos:1

Re: Bad review is baseless.

And what kind of "work" are you doing online? I have 200 customers and my total bandwidth usage doesn't typically exceed 1-1.5TB on a monthly basis. I can't believe anyone would complain about a 250gig monthly cap. If you honestly think using that kind of bandwidth is not unreasonable you really do have issues.
junglist724

join:2013-01-22
Reviews:
·Armstrong Zoom ..

Re: Bad review is baseless.

The U.S. isn't even in top 30 for average internet speed. There isn't a single ISP that isn't ripping you off right now. Guessing from your name, your customers are wireless. Wireless companies are even worse when it comes to $$$, and they even ignored 4g standards and charge us 5000% of the cost of sms data. Internet speeds are supposed to go up when infrastructure improves(too bad infrastructure is never upgraded in the first place), but the price goes up too. That's not how technology works. The iphone 5 doesn't have a subsidized price or msrp that's 5 time's higher than the OG iphone. A midrange cpu will always cost the about the same, but they always get better. People like you who are complacent with mediocrity are what holds back progress.

The 30mbps package is called business class. A real business would for sure be doing backups, with at least one off-site backup. Just 1 online backup would go over the bandwidth cap here. This bandwidth cap is just a shameless moneygrabbing scheme aimed at punishing people that don't subscribe to tv or phone. Just because this site looks like it's from the 90s doesn't mean we have to live it.

Concerned

@zoominternet.net

Re: Bad review is baseless.

"The U.S. isn't even in top 30 for average internet speed."
Correct but while some contries have no limit on the speed which you can download, they have strict data caps, and if you reach them before the end of month you have NO internet.

Other countries have Unlimited speed, but limited access to Internet (China).

Armstrong started offering Internet Zoom 100(100 Kbps, and Zoom 500 (500Kbps), at $26.95/$39.95 respectivly (Sp?) Since then they have not raised the price of the internet but you are now at $26.95 = 768Kbps, and the $39.95 = 10Mb.

but the infrastructure hasn't changed??

The avgrage Armstrong Customer uses 36GB/Month
And while yes the "business class" internet has limits, Armstrong is still evaluating caps for actual Commercial Accounts, "business class" residential still have the limits.

Actual Commercial Accounts are still being evaluated.
Hezkezl

join:2013-06-14
Bradfordwoods, PA
You must have customers who literally only check their plain-text emails and very little else. Do an average age check, I'd be shocked if the average was below 50 years old. In this modern age, with high definition video and video games... when multiple new games come out every month, bandwidth can be pushed above the limits. Which is clearly what Armstrong is after, collecting fees for people breaking the limits.

As someone who downloads games from Steam and Origin all the time, as well as heavy usage of Netflix and Hulu, 250 gigs is pathetic. The previous months before this cap I used 300, 350, and 310. On their bandwidth information page, they claim their average Residential user only uses ~25gb of bandwidth per month, and Commercial users only use ~70gb. Personally, I call bull on those stats.

I would *kill* to have a better alternative around here than Consolidated, but as is mnetioned elsewhere in this post, they're even worse than Armstrong. Armstrong has its customers at their mercy, and they know it. Being charged $40 a month for 10 down/2 up internet isn't as bad as it is elsewhere in the country.. but its by no means even remotely close to being considered a good deal. My previous ISP (I just moved) was wired for Fiber Optic, and for $88 a month I got 50 up and down, and a 1tb cap per month. Maybe I got spoiled from a company that actually is reasonable, who can say. But 200gb for $40/month (PLUS the cost of their TV service, which brings the total bill per month up to over $100. Just internet alone is 150gb) is PATHETIC.

This review isn't baseless. You're just out of touch with what people who actually use the internet for more than 8 hours a day need.
Hezkezl

join:2013-06-14
Bradfordwoods, PA
The package that he has (which you could find out yourself if you used a little bit of Googe) is called: "Zoom Business Essentials". 30Mb/s down, 5Mb/s up, minimum of 250gb of bandwidth per month (would go up to 300/350gb depending on if he spends even more and gets a phone line and/or tv through them too)

$89.98/month
wirelessdog

join:2008-07-15
Queen Anne, MD
kudos:1

1 edit

Re: Bad review is baseless.

It is a business class residential account. Its time the OP pays for what they use. Armstrong doesn't need to take a loss on any account for excessive use.
Hezkezl

join:2013-06-14
Bradfordwoods, PA

1 edit

Re: Bad review is baseless.

Armstrong (or any ISP for that matter) has very little actual cost to them for bandwidth. Unless somebody is using more than several terabytes per month, there is no reason besides greed for them to charge people for the amount of data they use in a month. They provide a number that is an 'average' of what a resident uses for bandwidth, and what a commercial account uses. But that isn't there for any reason besides to try to shame somebody into seeing how far above they are of some arbitrary number, of which is provided with no proof whatsoever backing up said claim. Greed is another reason for cellular phone providers, and why some of them charge for the convenience for a user to send a text. The text message is sent AT NO ACTUAL COST on the same signal that other people in the area use for their calls. Voice requires much more bandwidth/throughput to do with decent quality, and they try to claim that people need to be charged to send a TEXT MESSAGE? Give me a break. It's a ripoff.

As somebody who actually has worked at a smaller ISP, my experience is that these bigger providers have NO ground to stand on when it comes to these fees and limits. It's all about milking the customer for as much money as they can. Unfortunately, the customer is figuratively being bent backwards over a barrel because they have NO alternative. Think I'm wrong? Shocking how prices in Kansas City have dropped for internet once Google Fiber came in and set their own prices for a vastly superior product.
Expand your moderator at work

WWCHC

@zoominternet.net
"Residential"?

I do IT work for a doctor's office, and they had that same account. Since they keep the medical records (including x-rays, CT scans, etc) on a central server at the hospital, connected by a VPN, 100GB/month is nowhere near sufficient. The first month alone, they were charged $1500 in data overages. When I tried to upgrade to a corporate account (which supposedly has no bandwidth limits), the Armstrong rep just laughed and said we couldn't afford it.

A week later, Cogent hooked up a dedicated 50mb line around half of Armstrong's rate.

If bandwidth is so expensive, why does a dedicated connection with double the throughput cost half of Armstrong's shared "residential" connection?

PatrickJohn

@zoominternet.net
Because if you do, you get free TV, internet, and phone. A lot of people these days are using the internet for Netflix, Hulu, torrents and whatever else. Just hook it up to your TV via HDMI and you're good to go. Not need for the crap cable they have to offer. These people at Armstrong have no idea how to run a decent service and are going to lose a lot of clients. Its a shame that some people cant get a different service because Armstrong has a monopoly in some areas (which need to be banned) and dreadful customer service to boot. Did you even read the terms and conditions of the bandwidth caps? Its looks like it was written by an idiot (Armstrongs finest) because the sentence structure was so poor. Get your head out of your ass...

Review by cwm2513 See Profile

  • Location: Meadville,Crawford,PA
  • Cost: $120 per month
  • Install: about 5 days
Good "Speeds higher than advertised, reliable, no drop during peak hours"
Bad "Very asymmetrical (low) upload speed"
Overall "Fast, reliable internet if you are willing to pay for it"

I recently upgraded to Zoom Enterprise internet service from Zoom Pro. Zoom Pro advertises 15mb/s down and 3mb/s up for $59.95/month. Speeds were consistently higher (even during peak hours) at 18mb/s up and 5mb/s down. I do a lot of HD movie streaming and video editing work, so I decided to get the Enterprise level. The installer arrived early on my chosen installation day and took about 10 minutes. He replaced the Motorola Surfboard modem with an Arris Docsis 3.0 modem. A speed test was performed with a laptop directly wired to the modem with a result of 56mb/s down and 7.5mb/s up. The speeds advertised with this level of service are 50mb/s down and 5mb/s up. I am very happy to say, that my speeds on wired or wireless are consistently around 56mb/s down and 8mb/s up with 18-20ms ping and 0-3ms jitter. My only complaint is, I wish that the up/down speeds were more symmetrical. One of the advantages of the Enterprise level of service is having all ports open, and being able to run a server, so the additional up speed would be very useful.

member for 1.8 years, 0 visits, last login: 1.8 years ago
lodged 1.8 years ago

Comments:

Review by robertm1771 See Profile

  • Location: Chesapeake,Lawrence,OH
  • Cost: $90 per month (12 month contract)
Good "Great in home service. Always seem to have good techs come out."
Bad "About once a week I call and have to complain about problems. 33% packet loss is common"
Overall "We are screwed cause there are no other high speed providers in the area. Looks like hey have upgrades in the works"
Pre Sales information:
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Value for money:

Used to be a big supporter of Armstrong/Zoom internet but over the last 8 months service has got poor at best. Allot of packet loss. Speed jumps all over the place.

Just had a service call. Found out why they are having so much trouble and what there doing to fix it. While still have a bit of a wait and see I do feel better about what i heard.

They are using shared fiber with other providers atm. That fiber is so overloaded they have to run data on the redundant side of the link as well. So when one side goes down everyone gets slow speeds and massive packet loss. Tech told me Armstrong is testing there own redundant fiber loop. With some luck lines should be up in couple weeks. And if true most all the slow speeds and packet loss should be a thing of the past.

Like I told the tech they need to tell there customers. People will stick with them if they know they are working on the problem.

All the Armstrong customers in the southern Ohio area should be improvements soon. If not i guess I will have to try something else.

member for 9 years, 9 visits, last login: 2.2 years ago
updated 2.5 years ago

Comments:
high speed

join:2012-09-02
Lafayette, IN

Frontier's High Speed Internet

I have had high speed internet from Frontier for the past 5 years. I live out in the country, and on my road, the only internet provider is frontier. I enjoy playing xbox live alot but always lag and cant even host a game bc the internet is so slow. I just tried watching Netflix and every 5 mins, i have to wait for the movie to load back up bc the internet is slow again. Its very frustrating and what makes it even worse, is my friend which lives a mile from me, on the next road over has TDS internet provider and never lags. We also just had our Fantasy Football draft at his house and had 12 labtops running off of the one modem and never lagged once....if your thinking about buying frontier, i would not do so, bc the internet is awful and takes for ever to load up a page like facebook. it really feels like i have dial up again.i would rather pay $10 more a month and have TDS than Frontier...that is pretty sad. ps i also have to call the tech support once a month bc the internet gets so bad where you cant even bare it
fixento

join:2012-01-20
Butler, PA

Slooooooooooooooooow interneeeet connection high cost

The problem is not with deceptive, lying and cheating cable/Internet companies like Armstrong, its the lack of regulation of these providers. If they charge you to provide a connection at a specific speed, provide it or refund the subscriber monthly connection fee according to the speed provided. Money talks and trust me they would get there today's technology tomorrow act together.

Great friendly service, right, no doubt since they have hand in your wallet and are effectively stealing from you by not providing the service the said they would.

Review by jonnyz See Profile

  • Location: Canfield,Mahoning,OH
  • Cost: $43 per month
  • Install: about 2 days
Good "Clean cable line & modem install, no caps, well-trained technicians, good website FAQs"
Bad "No free port 80 web hosting, confusing webmail, latency can be an issue, periodic outages are far too frequent nowadays"
Overall "A decent choice for cable internet in Northeast OH / Western PA"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
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Update 5/21/12:
While speeds have increased and prices have stayed the same, Armstrong's speed and reliability have really gone downhill in the past few months. There will be times where the connection just "drops out" or becomes extremely slow for a few minutes. Speeds also suffer in the evenings when usage is the heaviest. Armstrong appears to have oversubscribed their internet service in the area, and I am left hoping they do something about it - they seem to be aware of the problem but do not care enough to remedy it.

Service Levels (»onewire2.armstrongonewire.com/in ··· els.aspx, updated here 5/21/12):

Zoom Express - 756Kb down / 256Kb up, 3 email accounts - $26.95/mo
Zoom - 10Mb down / 2Mb up, 6 email accounts - $39.95/mo --- My service
Zoom Pro - 15Mb down / 3Mb up, 10 email accounts - $59.95/mo
Zoom Business Essentials - 30Mb down / 5Mb up, 15 email accounts, remote email access, dynamic IP (static IP available upon request for a fee) - $89.95/mo
Zoom Enterprise - 50Mb down / 5Mb up, 15 email accounts, internal email & web hosting, remote email access, dynamic IP (static IP available upon request for a fee) - $119.95/mo

*All prices are less than listed if bundled with Armstrong Cable TV or Phone service
*Trend Micro Antivirus is provided for tiers as well, with the # of licenses matching the # of emails accounts in the tier
*Accounts should still come with a small amount of FTP storage as well
*Extra email accounts, private FTP, static IP(s), and domain/web hosting are all offered as extras for various prices, but you must call to request them

-Installation was fast, with an installer that seemed to know at least a little bit about Macs, a plus
-The provided modem is a Motorola SB5200 or better.
-IP addresses are dynamic for the non-business class services
-A static IP is available for $5/mo
-The Support FAQs on their "new" website are basic and not very useful but their phone tech support is good. If they cannot understand the problem, or if the problem is bad and their fault, they will send a tech out within 1 or 2 days to look at the problem.
-Main internet site is »onewire2.armstrongonewire.com/in ··· ult.aspx

member for 12 years, 2820 visits, last login: 2.7 years ago
updated 2.8 years ago

Comments:

Review by ropegun1 See Profile

  • Location: Proctorville,Lawrence,OH
  • Cost: $128 per month
Good "Dependable TV"
Bad "Slow internet speeds"
Pre Sales information:
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HD tv channels are great, wish they had BigTen network though. Internet Speeds have been terrible for the last few months. I agree with another recent post on here from my area, internet is almost unusable during peak hours in the evenings. Techs have replaced two modems(their solutions is always to send a tech). I have been calling and complaining weekly with no improvements in service yet. Speeds look decent on speedtest.zoominternet.net across their network, but in real life they are not so good. I can't watch a 4 min you tube video without constant buffering. Last speed test this evening here »speedtest.net/result/1720606000. ··· 6000.png. I would be happy if I was getting what I am paying for. Their internet speeds used to be great. I have had Armstrong for well over 10 yrs.

member for 3.1 years, 0 visits, last login: 3.1 years ago
lodged 3.1 years ago

Comments:

Review by fixento See Profile

  • Location: Butler,Butler,PA
  • Cost: $130 per month
Overall "If available use an anlternative suppier."
Pre Sales information:
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Slow Internet service started 3 weeks ago during peak hours, download speed as low as 2.5 mb/s, paying for 10 mb/s service. They keep sending service techs out to my home to put a meter on the line but of course they find nothing.since the problem is in the Armstrong distribution equipment .

Backward small market company, manged by boiler room management that think sending techs out will satisfy the customer rather than fixing the service problem. The motto "yesterdays technology tomorrow" is perfect fit for this company. If you have any alternatives to Armstrong high speed Internet, use the other company. Be cautious of great reviews since they provide their employees free cable including 50 mb/s Internet as a perk.

member for 3.1 years, 2 visits, last login: 2.4 years ago
updated 3.1 years ago

Comments:

Review by Fragems See Profile

  • Location: Proctorville,Lawrence,OH
  • Cost: $40 per month
Good "Decent Speeds the Majority of the Time"
Bad "Not getting advertised speed and during peak hours is sometimes unusable."
Overall "When it works its great. But bottlenecks like crazy from 3PM-12AM"
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Had them for 4 years now for both phone and internet. We are on a plan which lists 10mb/s download speeds and 2mb/s upload for $40 when bundled together with phone service for a total of $83. For the past 4 years the service has been exceptional while i usually only see 5MB/s speeds that's enough that I have never had any real issues. Uploads however are quite annoying and can take hours if not days on any larger files such as videos, but since i have no need to upload files very often i don't mind. Altogether Ive been very pleased with their service. However in the past 2 months the service has been horrible. The internet basically becomes unusable for anything other then web browsing from around 3pm-12am when the most traffic is online. In the past Ive mainly used this connection for online gaming and streaming videos but with the horrible speeds at the peak usage times I can no longer play games without randomly getting disconnects and a 20 minute video can take anywhere from 30 minutes to an hour to fully load. Ive been waiting to see if the slowdowns would go away but as of now things seem to be getting worse and worse. I'm severely disappointed with this ISP and if things don't change in the next month or 2 ill most likely be looking for a new ISP.

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member for 3.1 years, 1 visits, last login: 3.1 years ago
updated 3.1 years ago

Comments:

Review by H_T_R_N See Profile

  • Location: Valencia,Butler,PA
  • Cost: $135 per month (24 month contract)
Good "Speed always there, never an issue."
Bad "None!"
Overall "If you need speed and service you can not go wrong"
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My Other Reviews

·voip.ms
I have had Armstrong from day one. The amount of time I was down in minutes over the 12 years I have had them can be counted on the digits on my body. We are talking about more than 5 9's here. I wish they would offer a couple free IP addresses, but other than that no complaints.

member for 3.3 years, 1441 visits, last login: a few hours ago
updated 3.3 years ago

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Review by ttulio See Profile

  • Location: Forest Hill,Harford,MD
  • Cost: $40 per month
Good "Good connection during off hours; Friendly and helpful staff"
Bad "Connection slow and unusable for streaming or gaming during peak"
Overall "It's better than the alternative, which is dial-up"
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The service is at rated speeds during the times when most people aren't home. But when I often need to use it, such as evenings or weekends, I can't stream HD on Netflix or Hulu, and I have a lot of gaming issues. Speed tests, even on Armstrong's own servers, often have higher upload than download speeds on the 10/2 plan. It's good for checking mail and doing some web surfing, but the neighborhood seems heavily oversubscribed. It's been a couple of years since they took over Clearview Cable, so they should have been able to clean up the poor system that they inherited by now. But it's faster than dial-up, and there's nothing else available.

member for 12 years, 3 visits, last login: 3.2 years ago
lodged 3.3 years ago

Comments:

Review by keyboard5684 See Profile

  • Location: Zelienople,Butler,PA
  • Cost: $30 per month
  • Install: about 10 days
Good "Reliable. Consistent. Speed packages are limited and very considerably."
Bad "Cost is high, speeds are what they advertise. I know they are capable of higher speeds but too costly."
Overall "Solid connection with the highest speeds available here."
Pre Sales information:
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Value for money:

Coming from an area that I had fiber to my home (PTP, not Fios or shared fiber) I really wanted something that "seemed" like fiber. I tried calling the local telco (consolidated communications) but was on hold for 30 minutes in the ordering queue. Called Armstrong and someone answered the phone right away. I went for the 2nd out of three tiers for speed. $30 a month for 20megs by 2megs. They just updated the speeds (they were 2M/500K) and I have yet to see the 20Mb download speeds. It still is the same old 8 Megs but I have yet to complain (I will).

Speeds are consistent, works great with my VOIP (Teliax) and I have had no outages. I ordered a static IP for $5 a month so I could connect an ASA to VPN to work.

Overall I would recommend Armstrong but it has only been a couple months to judge. I will see how it goes and if it matches up to the speeds they advertise. It is comparable to fiber connectivity and solid as fiber as well.

member for 13.6 years, 2451 visits, last login: a few hours ago
updated 3.5 years ago

Comments: