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 Review by Dakine 
member for 13.2 years, 547 visits, last login: 12 days ago
updated 109 days ago
 Honolulu,Honolulu,HI
 $36 per month about 1 days "Connection is reliable" "None" "Cost effective for a 14MB down and 1MB up connection"
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Hawaiian Telecom is the current provider, when I first got DSL 12 years ago the service was provided by Verizon as a pure data connection with my ISP being Flex.com AKA Shaka.com which was a great value at that time for monthly fees of 34.00 dollars for the data connection and 25.00 dollars for the ISP. Flex did not provide any technical support and never has it is a NO frills ISP which was great for a experienced user. The data line was 3MB down and 768K up for the above mentioned costs. I had a static 7 MB up and 768 down business line for about 6 years and switched to a more cost effective dynamic with a 14 MB down and 1 MB up connection with Hawaiian Telcom about 3 years ago. No ISP costs so I save 23.00 bucks a month since the new service is 36.00 with tax per month. Technical support is great in my opinion, 3 years and only 3 service calls because I wanted to know something about their equipment capabilities for static service in my area again-to see if the cost went down (no luck), I did not have a service issue.
I am satisfied with this service.
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 Review by DaturaZ
member for 12.1 years, 334 visits, last login: 1 days ago
lodged 116 days ago
- Honolulu,Honolulu,HI
- $35 per month
- about 3 days
- "Reliable, cheap, no problems"
- "none"
- "Get it, or get out!"
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Best solution over cable in Oahu. Cheapest!
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Review by Dakine
member for 13.2 years, 547 visits, last login: 12 days ago
lodged 121 days ago
- Honolulu,Honolulu,HI
- Contract price not specified.
- "Technical Support, Reliable Connection"
- "No DS3 for under 100.00"
- "Worth 36.00 per month for life"
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Hawaiian Telephone is the current provider, when I first got DSL 13 years ago the service was provided by Verizon as a pure data connection with my ISP being Flex.com AKA Shaka.com which was a great value at that time for monthly fees of 34.00 dollars for the data connection and 25.00 dollars for the ISP. Flex never provided technical support and never will it is a NO frills ISP which is great for a experienced user. The data line was 3MB down and 768K up for the above mentioned costs. The modem was a Westell that was terrible so I purchased a Zoom 6+ that lasted 6 years had DSL 2+ good hardware in my opinion. I again have a Westell very compact adequate modem using a new NG300 wireless. I have had no bad experiences other than having to move to Hawaiian Telcom completely to get the new 11 MB data package, I now pay 23 bucks less for 8M increase in speed for life, wishing to go to DS3 soon when it becomes available here for under a 100 bucks. The Technical Support at Hawaiian Tel is great, they have real people who really do what they say they are going to do-no B.S. at all and what is really good is in 7 years I called them only 3 times.
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Review by mauiman01
member for 9.7 years, 66 visits, last login: 1.1 years ago
lodged 1.2 years ago
- Lahaina,Maui,HI
- $52 per month
- (month by month)
- about 10 days
- "When sunny out, service good"
- "When it rains, the service is terrible. I've been trying to upload a utube video for 4 days with 0 success. The ISP drops off"
- "We are stuck with no better alternative, because Oceanic cable is worse( it has the same rain problem and they charge more)."
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We live in an area that rains often, and the ISP equipment is not protected from the rain. I had Oceanic Cable as my ISP provider and they were worse, because they'd down for hours; whereas, HT drops off for seconds or minutes.
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  eiu
@hawaiiantel.net | Lahaina side rainy? The weather guy on the local news keeps telling us that the Lahaina side is the dry side of the island. | |
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 1.2 years ago
- Waianae,Honolulu,HI
- $39 per month
- (month by month)
- "Works most of the time"
- "Stops working in wet weather"
- "Mediocre"
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"Always on" they say. I have a voice+DSL line. I live on the dry side of O'ahu. Once in a while, like this week, it rains for a few days, and then my line stops working, i.e. it gets very noisy, dial tone is either off or obscured by noise, DSL alternates between off and very slow. Right now (March 9) they tell me a technician will be here by April 2. What happened on two previous occasions: the rain stopped, whatever was getting wet dried out, the problem got better, and they said "there, we fixed it." But they didn't. It just stopped raining.
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Review by (hidden by request)
(review was emailed from domain hawaiiantel.net)
lodged 1.3 years ago
- 96920
- Contract price not specified.
- ". .. i don't know <3. ."
- "m o n o p o l y & bankrupt : owned by an Australian firm 12.01.10"
- "you have no choice :)"
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 . ref »www.hawaiiantlecom.net .former new jersy bell verizon spin off . . .they do what they want , when they want to . ..essentially unregulated . ..need we say more ? It's like the power company . always on yet you have no choice in the matter other than to opt out
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Review by (hidden by request)
(review was emailed from domain besenbruch.info)
lodged 1.8 years ago
- Mililani,Honolulu,HI
- $58 per month
- "Speed stability, tech support"
- "Initial setup"
- "A decent value"
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I have used Hawaiian Telcom in several ways over the years. First, they
provided telephone service, then added Internet connectivity for a Lavanet account. It began as a 1.5
mbit connection, before increasing to 3 mbits several years later. As the years
passed, I enjoyed a rather expensive, but rock solid arrangement.
Then Lavanet changed their e-mail to Gmail, and I jumped directly to Hawaiian Telcom. I ended up paying about $30 ($58 per month for phone and internet) less per month with this arrangement, but more than doubling the speed (to 7 mbit, 1 mbit up). What I lost was the stability. Don't get me wrong; it's not bad, but the day in, day out, month after month stability isn't there. Rather, there are outages about 2-3 times a month.
That lack of stability has allowed me to check out their tech support. It appears to be local. They can do basic troubleshooting of the system, and schedule repairs. They don't know much about Linux, but they know what routers are, and they don't insist on bypassing them on every call. One tech even knew what pinging was.
The connection is also less consistent than it was, although it is always faster than the earlier service. My heaviest use comes from streaming video through Netflix, updating or installing Linux systems, and torrenting. I typically throttle the torrents to 400 kbits down and 50 kbits up, leaving just over half the bandwidth to other users in the house. I haven't detected any selective throttling on Hawaiian Telcom's end, yet.
We are fortunate in Hawaii to have some choice in our Internet providers. We lack a fiber optic provider, but we also have Time-Warner Cable (called Oceanic locally). Over the years, Oceanic has garnered something of a reputation with its frequent outages, horrible tech support, variable speeds, and bizarre billing. With Hawaiian Telcom trying to bump speed and break into the
television market itself, Oceanic has also increased speed and tried to ensure more consistent service.
Hawaii is something of a backwater when it comes to connectivity, but the situation isn't too bad. We have some competition, and what Hawaiian Telcom provides is decent. If they maintain this level of service, or upgrade it, I plan on sticking around.
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Review by ancientpc
member for 2.2 years, 5 visits, last login: 2.1 years ago
updated 2.1 years ago
- Honolulu,Honolulu,HI
- $35 per month
- about 2 days
- "cheap, great customer service, fast turnaround time, static IP"
- "only 90% of advertised speed, bittorrent throttling"
- "great local company, good price and good service, bad for torrenting"
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My past experiences is dealing with Time Warner RoadRunner, AT&T U-verse, SBC DSL, and Verizon FIOS have all been neutral or bad.
When I first moved here I signed up with RoadRunner, but they forgot about my appointment and the earliest reschedule was another week out. Frustrated, I decided to go with Hawaiian Telecom.
I called them up and they sent out a modem and changed the shipping to UPS 2-day so I could get it before the weekend. Setup was straightforward, and I was online and ran a couple of bandwidth tests. Advertised was 3/1 mbps (for $35/mo), I got 2.85/0.77. They also offer 5/1 and 7/1 for $10 and $20 more respectively.
2 weeks later I called to setup the DSL router into bridge mode. Time from dialing to problem solved: 2m56s! I called back later to ask some questions and my wait time was ~5 minutes, but both times the tech reps were extremely knowledgeable and not spewing crap or flipping pages (I've worked tech support for years :-/).
I initially went with cable due to familiarity, but working with a local company that actually tries is a refreshing change of pace.
Update: After the first honeymoon week with them, they started throttling my downstream whenever I started my torrent client.
Update: I reran torrent client on ports 20-21 and encrypted all traffic. They are now throttling my connection based on encrypted traffic as well. I was able to trigger throttling using scp and rsync over ssh.
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Review by stosher
member for 4.8 years, 25 visits, last login: 1.4 years ago
updated 2.2 years ago
- Pahoa,Hawaii,HI
 Business customer- Contract price not specified.
- ". .. . .. umm . . ."
- "m o n o p o l y"
- ". .beware . . ."
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. . Oa'hu \ honolulu : it's called " the busy island " now . ßyer ße v e r y wary . Lines are ≠a l w a y s busy . We can not blame it on Japan either . Monopolies - never - work out well for consumers . hi telcom is a orphaned Verizon ® company h t h ∞ »www.ntt.net/english/about/network_map.cfm 11.04.06 11:00 HST • â‰
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 Review by KenTheCook
member for 7.6 years, 527 visits, last login: 9 days ago
updated 2.2 years ago
- Lahaina,Maui,HI
- $36 per month
 AT&T- "Moved & switched to 11 Mbs down for $35/mo. lifetime"
- "Very worthwhile, very steady"
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Review-3/31/11. I have DSL only, Skype for outgoing calls, cell for incoming. I pay $36.++/mo. for 11Mbs & get 10.5 down, 1.13 up consistently for the last year. HawaiianTel has worked great for me over 6 yrs. Cust Svc. also excellent.
I recommend Hawaiian Tel over cable.
Ken Gillette
*****12/0709******** New Review: My modem that I got from Verizon finally went out. I got a new one free from H-Tel after calling them. They also cleared up some billing problems. I still get now 2800+/ 700 avg. on my computer. Still very happy to deal w/ them.
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