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 Review by Kakalaky 
UPDATED: 55 days ago
member for 6.6 years, 1829 visits, last login: a few minutes ago
 Broken Arrow,Tulsa,OK
 $39 per month
 about 2 days
 "It works as expected"
 "None so far"
 "Happy with the service so far"
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Cox voip has worked exactly how I expected it would. A longer lasting battery backup would be nice though.
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 Review by jchambers28
UPDATED: 121 days ago
member for 2.5 years, 1283 visits, last login: a few hours ago
Alma,Crawford,AR
$63 per month
about 4 days
"it works like a POTS line. comes with battery back up"
"too damn high, billing screw ups unwilling to resolve billing issues"
"cost too much compared to other voip services, i will use them for internet only"
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the service is good but it cost way to too much to expensive for my taste
switched went to vonage I will never do this again until the price goes way down
there is no local calling area for alma at all. Every call u make is long distance even across the street so the only calling plan is the high priced one which is allot higher than century tell AT&T is not in my area at all. cox needs to be in competition with century tell if they want customers in alma ark. Its way over priced for what you get its crazy.
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 Review by Dogfather
UPDATED: 298 days ago
member for 1.9 years, 684 visits, last login: 281 days ago
Laguna Hills,Orange,CA
$30 per month
about 10 days
"VoCable rules over POTS"
"None"
"Cox VoCable has given me years of great service"
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Web-site (3): Has information about the service but doesn't offer a lot of features that indy VoIP providers do.
Ease of install (5): I didn't have to do it. I've had Cox Digital Phone (VoCable platform) for years and it's not their newer VoIP service. This has an interface box on my NID that I believe is VoCable.
Call Quality (5): Better than POTS and is fully compatible with fax, data and burglar alarm systems. It's way better than the PacBell service I had before I switched.
Reliability (5): I can't recall a single outage in the many years I've had the service. We had a troublesome PacBell box at the end of the street that would fill with water so every time it rained the phones would go down or be so full of static that you couldn't use it.
Tech Support (5): Only needed to use them once to cancel a 2nd line. They were nice, answered quickly and cancelled the line without a hassle. This is a far cry from when I cancelled by Vonage business account. I had to start yelling at the retention jerk to get it through his thick skull that I was cancelling.
Value for Money (5): The price is good for what I get, which is more features and better reliability than POTS. Sure there are VoIP providers out there that are cheaper but the 2 I tried, ViaTalk and Vonage sucked serious ass and I wouldn't trust either for business or home service.
If you're in a VoCable serviced area like SoCal I would highly recommend this Cox Digital Phone. Again, this isn't their VoIP product, VoCable is a different cable telephony technology.
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 Review by supergirl
UPDATED: 1 year ago
member for 2.6 years, 760 visits, last login: 1 year ago
Pensacola,Escambia,FL
$24 per month
about 2 days
"Have No Clue Which Cox Service I Have but Know It is VOIP"
"Customer Service sucks unless you threaten PSC complaints"
"If you have great cell service, they are good for a basic line"
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Update Oct 2008
I called to cancel to a basic line and they gave me $24.95 for 1-year with everything. Call and complaing to switch or downgrade and they will give you the price. I did it since my cellphone was primary. But, if they can do it for that, do what I said!
---
It works whenever it wants to. POTS is reliable but Cox does have far better sound. It ain't worth no $55 (includes taxes).
YOU GET $20 IF THEY MISS AN APPOINTMENT! ASK FOR IT!
Website: If they don't screw up your login, it is nice. They screwed up mine 2 times in less than 3 months.
Install: No 911 for nearly 3 months and didn't know it. Since they didn't set it up right, it had to have the old address.
Call Quality: Would be a 5 if I didn't get errors when I call. Errors that don't tell you what's wrong. Bell got that at least right. They blame errors on everyone but them.
Tech Support: Phone support is worthless, less than zero. Pull your hair out, throw the phone against the wall, maybe rip the cable out and tell them to come get it.
Value for Money: It's become a Vonage experience. Only MagicJack could be worse. $55 with the discount on triple play. Boy, we get raped in Florida unless in FIOS land.
Their HSI is worth the money. Voip isn't even worth me writing this rant review.
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Review by robertfl
UPDATED: 1.8 years ago
member for 4.1 years, 1446 visits, last login: 1.3 years ago
Mary Esther,Okaloosa,FL
$42 per month
"It works"
"Not POTS"
"The modem is a piece of crap!!"
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26-Jan-2008
Made a new years resolution: not to have all three things in one connection! Called Embarq and ordered POTS service. Returning the modem to the FWB office
This is the 5'th modem I've had in a year!
My $15 dollar bill conveniently turned to a $35 dollar bill.. how lovely.
(The operator told me that it was a flat $15 fee)
-End Update
24-May-2007
Service has been good but I did try to make a phone call and the whole node was down @ 8:00 one night. Service has been solid I'm still a little skeptic of VOIP and am thinking about switching back to Embarq as my primary line and getting Vonage $15.00 a month plan for making LD calls (or, just use Skype)
-I've updated my ratings as well.
-End
22-Aug-2006
Got some missing packets on calls now. Nothing severe. This is what you get with VOIP. I wish they would upgrade all to a standard POTS line. Still enjoying the service though. My only complaints now is when the cable goes out, no phone.
--end
Last Friday, we went from Sprint (Embarq) telephone company to COX digital phone.
Tech came in, very professional and installed my modem, called it in and 20 minutes later I was on the phone.
The only thing he didn't do was install the phone lines through out the house. So today, I'm waiting to get that fixed (not a big deal though)
Sound quality is excellent, love the phone tools and the hum on my phone is gone!
I would highly recommend cox phone to anyone in Oaklossia/Walton (cox territority) County and Escambia County, FL
Give Sprint/Embarq the boot.
My only gripe is when the power is out, it keeps me on the phone but not on the internet so back to the UPS it goes. Then again being able to dial 911 on the phone is more important then staying connected on the IRC/Internet.
Followup comments:  robertfl
Premium
join:2005-10-10
Mary Esther, FL | I'm aware I've been told this is VOIP just using their private LAN. (not going through the internets)
-Rob | |
| | thatwasfun
join:2006-11-09
Barrington, RI
| Re: I'm aware When I had Cox for my phone the tech that installed it said that it was indeed VoIP just a closed system on their network. The reason why it doesn't go out when the power goes is because there is a UPS on the side of your house, in that grey Cox Box, along with an ATA that they are using to supply you with phone.
If the power goes out for long enough, it will disconnect. They often have this info in the small print on their ads, and would rather keep it a secret Im sure.  | |
| robertfl
Premium
join:2005-10-10
Mary Esther, FL | See update I've had it up to here with Cox's Phone service. Monday, Embarq is coming to give me a good old fashioned pots line.
Just going to use them for cable/net.
-Rob | |
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Review by reelbigfish
UPDATED: 3.1 years ago
member for 7.4 years, 1727 visits, last login: a few hours ago
Meriden,New Haven,CT
$45 per month
about 6 days
"Less than AT&T for phone"
"Cable Internet plus unlimited phone is more expensive after promo than phone and dsl from AT&T"
"will update when service is fully up and running."
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Ok. So things have gotten much better with Cox. It isn't VoIP as we know it, but it is CSV. The key here is that it isn't land line. It goes over regular copper into the basement and then into an Arris modem that transmits the data over the coax to Cox's network. So it isn't really VoIP like Vonage, but is traditional copper up the arris box and then sent using DOCSIS 2.0 Packet Cable specifications over the cable network. So on some level it is VoIP as the data uses the IP network to transmit the phone calls. So far things have been good and they did lower the price. I am paying the FCC line charge which I wasn't with Vonage, but this has stayed up in power outages unlike Vonage. It probably only lasts several hours, but thats better than nothing. The call quality is better than AT&T and on par with Vonage when it is working well. It is also $10 less than AT&T with taxes and fees included. The voice mail is good and it's nice to have everything on 1 bill. I would prefer to have the telephony modem in my house so I have control over it but this is the system they have here and I will have to live with it. I definitly recommend this service over AT&T.
In terms of AT&T being cheaper, they are, although you get Unlimited Local and Long Distance, you only get 3Mbps/512Kbps DSL, so it is cheaper but you get less speed. For 6Mbps/768Kbps it is actually more than Cox when taking into account all taxes and fees. To each his own, but I'm will to pay Cox for all my services and end up with faster internet that has been as reliable as the DSL as of late.
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 Review by Derch
Posted: 3.2 years ago
member for 5.1 years, 1445 visits, last login: 2 days ago
Tulsa,Tulsa,OK
$29 per month
about 7 days
"Very reliable, able to support my alarm"
"Not the cheapest in town"
"More than most VoIP providers, but so much better than AT&T"
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I've been very happy with my service, it's been very consistent. I'm also liking the cable modem with the two built in batteries... my SB5100 was starting to show it's age. The tech that installed the service was very prompt and courteous; most techs that work for Cox in Tulsa are.
I highly recommend this service... as long as you don't mind the steeper price.
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