Review by (hidden by request)
Good "Way, WAY beyond the call of duty on all counts - incredible customer service"
- Location: K0J1J
- Cost: $15 per month (12 month contract)
Overall "Excellent webhosting service, exceptionally good customer relations, fantastic"
|Pre Sales information:|
Value for money:
I've been hosted by Ontarioweb for several years now and have brought them a
number of customers. I was introduced to them by a fellow teacher who was
hosting with them and highly recommended them. He was an IT-smart teacher and
he was bang on the money.
I found Ontarioweb's prices were reasonable to downright cheap for what you
got, the hosting comes with a lot of bonuses I really liked, like mailing
lists, support for various programming languages, etc... The thing that I've
liked the most is the nothing less than *incredible* customer support. I especially recommend them for small businesses who produce their own webpage.
We've had some ups and some downs; the server got hacked once, another server
blew up and it took two days to get it all back up and running - I know that they worked over 30 hours in a different city over two days to get it going. The teacher
who introduced me to them died suddenly and his wife (who was not a techy) was
left stranded with no access to the website or emails - they were a tremendous help during this horrible time.
Through it all, they
have gone well above and beyond the call of duty, have always been there at
the phone and email; if I don't have an immediate response, it is within the
hour. I have called and gotten them while out on lake ontario in their boat!
And they were STILL able to help me with that problem!
On at least one occassion I called at 9 at night and ordered webhosting and a domain name - both were done and on line within the hour, the only delay being the migration of the domain name registration!
I am truly sad to say that I migrated some of my websites over to another
server (I am a reseller now), simply because of cost. However, I am making a
point of keeping my original website hosted with them for the simple reason
that I have been exceptionally happy with their services and cannot say enough
good things about them.
I will no doubt be bringing them more customers in the future.
(review was emailed from domain ianjuby.org)
lodged 9.2 years ago