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 Review by CoolMan 
member for 5.3 years, 92 visits, last login: a few hours ago
updated 10 days ago
 Charleston,Kanawha,WV
 $116 per month "Great Price, Quite Reliable, Pretty Fast Speeds" "Outages occasionally" "The increase in speeds is nice but they are still behind most other cable co."
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We had Charter until Suddenlink bought them in 2006, in the beginning the Charter-Suddenlink Transition was not great, reliability issues, Etc. We think the price is great for the Internet we have TV and Internet and the price for the Internet is 34.53. That was a 3Mbps Service but now they boosted the speed to 6Mbps for no extra per mo. Upload is usually always around 270Kbps. We usually get about 6300k down/ 264k up. They now offer a 12Mbps down/ 768Kbps up in our area for 59.99/ mo.
-UPDATE: Aug 12th, 2009
Suddenlink has been pretty reliable since the Charter Transition, we have only had maybe 4 short outages total since 2006. We now have TV, Internet, and Phone service all with Suddenlink. The phone service is very clear and for the most part has been very reliable. There TV Service has not changed really at all I think since 2006 they added maybe a total of 5 new HD Channels, picture quality is fine on digital & HD channels, the analog channels however are pretty bad quality.
Today our speed tier was increased from 6Mbps down/ 256Kbps upload to 8Mbps down/ 768Kbps upload   , which the increase is nice but its still well behind the other cable companies. Other companies have deployed DOCSIS 3 and increased speeds a lot more, while Suddenlink is still DOCSIS 1.1 in my area... Regardless the increase in speeds are nice and I'm sure Suddenlink will eventually upgrade to DOCSIS 3 in my area, but for now I am definitely happy for the speed increase!!! Also the price of the internet as of YET has not increased since the speed upgrade
-UPDATE: September 20th, 2010
We still have Suddenlink TV and High Speed Internet, we have had probably 3 outages that were several hours long since my last review. We canceled there phone service in May 2010 in favor of a land line from Verizon due to a few more outages then our liking. We then switched to Fibernet once Frontier acquired the landlines due to some billing practices we didn't like. Anyway Suddenlink has increased the internet speeds for no extra charge from 8Mbps download/768Kbps upload to 10Mbps download/1Mbps upload. They have added about 5 HD Channels since my last review although they should be adding 20-30 more once the "Project Imagine" upgrade is complete in my area which will probably be late December 2010 or early January 2011.
-UPDATE: December 15th, 2010
As of today I still do not have any new HD Channels, all the 2-99 analog channels are still live, I have been told now that my area's "Project Imagine" upgrade is now NOT until January 25th, 2011, Who knows really it may end up changing again.
This past Monday, Suddenlink announced they were raising pricing on Double/Triple Play Bundles, equipment, and a few other misc. charges. I of course am not very happy about this so because of this my RATINGS for Suddenlink will be lowered to compensate for this increase.
-UPDATE: January 5th, 2011
I have canceled Suddenlink service due to moving out of the serviced area.
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 Review by snailmail
member for 1.1 years, 80 visits, last login: 23 days ago
lodged 23 days ago
- Bishop,Inyo,CA
- $30 per month
- (12 month contract)
 about 7 days- "constant connection, good speed"
- "Nothing (yet)"
- "A BIG step up from VZ dryloop DSL"
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After being with VZ for ump-teen years and struggling with disconnects then reconnects only to have slow speeds before going back 'up' to 864k/160k, I threw in the towel...went over to Suddenlink as they are the other ISP in this one-horse-town. Folks in their office are nice, helpful, and patient. Got set up with a 3 month $30 trial (then goes up to $39), motorola refurb modem, and a super good tech who checked all wires, connections, and down/up numbers for a perfect install. Really happy with a one week solid connection of 1.6mb/.50mb. What a difference between that and what VZ was giving me for my $$ year after year with promises of ..."our CO needs to bounce you from ASAM's to ASAM until we upgrade our equipment." After running out of breath, my connection with Suddenlink gave me another chance. Just in time to watch a new 500+mile fiber optic backbone going right through our town from Reno NV to Barstow CA. Suddenlink told me "now things will get MUCH better when we tap into the backbone". Also used their Tech Support to help set up my smartphone with email after some issues with POP3 servers. Kudos there. Bottom line is happy with cable speed, connection reliability and service, and set free from Verizon's DSL...bye bye!
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 Review by Zorack
member for 11.4 years, 5264 visits, last login: a few hours ago
updated 39 days ago
- Fayetteville,Fayette,WV
- $150 per month
- "ok"
- "not too bad"
- "over priced cable tv"
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raising prices every year and not having the option to pick and choose what channels I want,same ole same ole every year.
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 | | Sheesh And please tell me what cable company lets you choose the exact channels you want while not raising your rates every year? | |
| | Zorack
join:2001-12-14
Fayetteville, WV | Re: Sheesh For an anonymous user you crack me up. | |
| | | | | Re: Sheesh Well he is true. Don't know of a company that lets you pick and choose your own package. And every year prices go up it seems like with every company. Gets old, but that's life. | |
| | | | | | Re: Sheesh Actually, that's not true... as a former worker for Verizon FiOS, and a current subscriber to them, I can tell you I picked the exact channels I wanted, and initially was paying 119.99 a month for a year, for all 3 services *internet, phone, tv" and after my contract was up for that year, I rebundled with FiOS and I now pay 109.99 a month, so not only did I pick what I wanted, but my price went down.
If you can get fios, I say get it.. unless you live in areas like Philly because honestly when I worked for Fios Philly was the biggest complaint area because the fiber optics just weren't working well with the ancient wiring coming into houses where we had to convert at the ONT...  | |
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| | Suddenlink is crap Saw a commercial today for suddenlink, stating weather didn't effect their service. What a complete lie. If it even drizzles, the Internet goes out and the tv is worthless. Glad I don't use a home phone or I'm sure I'd be pissed about something with that. Overall, I'm done with suddenlink, a dish can't be this bad tv wise nor this slow, Internet wise. If you have a choice, any choice at all, don't use suddenlink. | |
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Review by jdmm72
member for 11.2 years, 290 visits, last login: 8 days ago
updated 52 days ago
- Nitro,Kanawha,WV
- $55 per month
- about 999 days
- "Bill comes regularly."
- "Bad support. 4+ months to fix speed issue. Service is getting flaky again in Dec 2012."
- "When it works correctly, it is good. If you have problems be prepared for massive wait."
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I have to be fair. For the price/performance, Suddenlink is the best ISP in the area. DSL can't touch it.
If you want reliable SLOW speeds, go with DSL. The variation in the connection speed is not present, but neither is the higher speeds of cable.
If you want speed/performance, then SL cable is the choice. The speed does vary, but it still is much faster than DSL on average.
First try 2005: I had Verizon for telephone, Dish Network for TV, and SL for internet (1.5Mbps). Pretty happy with internet service.
When SL offered telephone service, reduced my telephone bill substantially, so I subscribed. A few good months, then....
Frequent phone issues, no dial tone, but still had internet, many customers effected, but stated resolution times of 2 hours often stretched to 12-24+ hours. My wife decided that we would switch to a traditional telco because house alarm didn't work when phone was out. Switched to Verizon ADSL and telephone service. Expensive, but it always worked. After 2 years with Verizon, switched to Fibernet (who was bought by nTelos wireline, and became Lumos) an ILEC, for same service but cheaper (and a static IP address.) Had billing issues with Fibernet (stopped recieving bills, but not late fees.)
Second Chance: June 2011: Switched back to SL for faster internet, and phone. Fibernet ADSL was rated at 3Mbps (honestly got 3.5Mbps), and SL offered 10Mbps. Fibernet ADSL/telephone bundling was $50/mo ($60 after tax and fees), SL was $55/mo ($67 after tax and fees.) All good until...
February 2012, slow speeds, frequent internet and telephone disconnects, and no resolution to problems.
Now it is June 2012, still slow speeds, telephone service is finally stable, but internet is averaging about 3.5Mbps, and goes down to 1Mbps during peak internet hours. Not acceptable.
Had truck rolls in February, 2 in March, and one in April 2012. Cabling has been replaced, outside interface box has been replaced. Cable terminations have been replaced, coupler in attic has been replaced. Was supposed to have one in May, but college finals and graduation were more important. Had appointment set up on June 5, for June 15 that I couldn't make. Technicians have always said the signal to my house is good.
Called yesterday (6/21/2012) and the support agent actually said, "we haven't had a technician to your house in over a month," when arguing that they can't assume a infrastructure issue. So, I'm supposed to have a Suddenlink technician invade the privacy of my house once a month, waste time on the appointment window, and be happy with that.
So, what has been the subject of the blame game? House wiring (techs say my signal is good, and only thing hooked to SL cable is the SL modem, as TV is Dish Network, and SL ran the cable to the attic themselves, then did reuse a cable that goes to a wall plate that originates in the attic), Cisco 851 Router (SLs first troubleshooting step is to remove router, which DOESN'T fix ANY issue, and causes line monitoring to stop), Computer (speed is also slow on our Sony Blu-Ray player, even with computers off), but I've been assured it's not infrastructure on multiple occassions.
My personal assessment is that the infrastructure and equipment is saturated. SL only offers DOCSIS 2.0 telephony modems, which only bind on one channel, whereas DOCSIS 3.0 can bind multiple channels. That is only my assessment though, and I'm a Telco tech, not a cable tech, so take it with a grain of salt.
Evidence to back up my assessment...
From modem event log, 2 recurring messages (These messages make up the majority of the events)
1. No Ranging Response received - T3 time-out
2. Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
The common factor between these 2 messages. High CMTS utilization. T4 indicates possibly >95% CMTS utilization. Recommended range is 80%
According to »volpefirm.com/docsis-101/docsis1···tenance/,
"A final note, T3 and T4 impairments are always within the DOCSIS network inclusive of the CMTS and cable modems. In fact it is the cable modems themselves that are doing the counting and alerting of T3 and T4 timeouts. This is one time that the IP network behind the CMTS is not to blame for any of these errors. No finger pointing on this one!"
What this says, it's Suddenlink's own DOCSIS network itself, not my network, not the Internet itself. So, it is in Suddenlink's network between their customer premise Cable modem and their CMTS inclusive, nothing on my side.
In a nutshell, they OVERSOLD their network.
6-22-12: Had a tech come out today, replaced the modem, all good for a few hours, now back 1-2Mbps.
7-2-12: Had a "Supervisor" tech come out, and ask about speeds right now at 6:00PM, and when they were alright, he left, telling me to call back when I had a problem.
7-5-12: Down to 5-6Mbps again, still no resolution, and SL only offers to send another tech out. IT'S THE OVERUTILIZED NETWORK!!!!
7-6-12: Checked my bill, I was charged $39.68 for a service call to replace SUDDENLINK's modem, which DID NOT fix the issue, also my internet fees were supposed to be refunded, and that didn't happen either.
7-7-12: Still going down to 1Mbps at night. Contacted tech support AGAIN, they just flat out refused to help, stating that I was being affected by an outage. Sent email to Pete Abel asking for assistance. We'll see.
7/12/12 - 7PM, connection running at about 0.4Mbps (4% of my rated speed) for the rated speed of 10Mbps. WOW!!! Suddenlink supposedly is going to split the node, but was told that it could take months. Serious considering move back to "slower" 3.5Mbps DSL, as 3.5Mbps is still faster than 0.4Mbps on 10Mbps rated cable.
7/13/12 - Back to 1.4Mbps, awesome, so glad I subscribed to 10Mbps.
7/18/12 - WOW Seldomlink upgraded my service to 15Mbps, what is my throughput at 10:00 PM? Oh, between 3-5Mbps. SeldomLink, You rock!!!! Uploaded 2 speedtest imaged (From SeldomLink's own servers).
7/19/12 - So, my speeds have been pretty stable since 6:00PM at 250Kbps. I cannot use my phone and internet at the same time. I either have phone service or internet service, like back in the Dial-up days. Currently I chose to have phone service, because I can tether 3 times faster through my nTelos cell phone than with my cable modem.
7/26/12 - Local tech supervisor came out, installed a DOCSIS 3.0 modem in addition to telephone MTA. Now I am getting rated speeds consistantly. Things are looking much better, hope it keeps up.
8/13/12 - Things still looking good, updating review to reflect that fact. Had some billing issues, but all worked out, but spent another hour on the phone to fix it.
11/30/12 - Screwed up billing again for October and November, overcharged by $20 per month. Spent 20 minutes on hold, 30 minutes total.
Check my connection in the monitor group for Suddenlink at »/testhistory?view=83 with the DSLreports speedtests shown. Here is a link to the Speedtest.net page showing the recent results »www.speedtest.net/results.php?sh···db&ria=0
12/24/2012 - No internet service, no phone service, no ETA at call center (thank God for Cellular and Mifi's). Came back that evening.
12/27/2012 - Internet speeds at .3Mbps on 25Mbps connection. Not happy. Called SL, may have been a fire for some building of some company that may have burnt a cable or fiber somewhere, that may be affecting you. Yep, pretty much that vague.
1/3/2013 - Internet and phone out, no estimated time for fix.
3/21/2013 - Been a fairly uneventful time. The service is currently working pretty good for the last couple of months. Some ratings were raised to reflect.
4/1/2013 - Got a bill stating that my bill was past due and threatening termination. What is the past due balance, you may ask? $18.73. Suddenlink once again FAILED to apply the $20 monthly credit. I can't dock tech support/customer service anymore points, it's already at the bottom. Already on a phone hold for 12 minutes (without having spoken to a live person), to inquire about my bill at 12:34 PM on MONDAY April 1, 2013, a non-peak time.
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Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:8 Reviews:
 ·Charter
| Maybe I can help I'm with Suddenlink at HQ and I'm approved to help customers in this forum (»Approved Suddenlink Tech Support Agents). If you'll email (pete.abel@suddenlink.com) or IM me the name on the account, I'd be happy to escalate this issue to the attention of senior management for your area. | |
| jdmm72
join:2002-02-12
Nitro, WV | Argggg!!! Still drawing down to 5Mbps with no computer but my desktop on the link. | |
| jdmm72
join:2002-02-12
Nitro, WV Reviews:
·Suddenlink
| Speed test results from 7/12/12 Speedtest.net
TEST_DATE TIME_ZONE DN UP PING SERVER
7/12/2012 20:10 EDT 7.19 1.04 79 Harold, KY 50
7/12/2012 20:20 EDT 1.62 1.02 68 Harold, KY 50
7/12/2012 20:21 EDT 2.86 1.03 79 Harold, KY 50
7/12/2012 20:39 EDT 7.11 1.04 77 Harold, KY 50
7/12/2012 20:40 EDT 2.73 1.03 75 Harold, KY 50
7/12/2012 20:44 EDT 1.35 1.05 73 Harold, KY 50
7/12/2012 20:49 EDT 1.57 1.02 82 Harold, KY 50
7/12/2012 20:55 EDT 1.91 1.01 75 Harold, KY 50
7/12/2012 21:02 EDT 1.38 1.04 75 Harold, KY 50
7/12/2012 22:36 EDT 4.04 0.67 439 Harold, KY 50
Testmy.net
Date Direction Speed in Mbps
7/13/2012 00:00 DN 10.05
7/12/2012 23:30 DN 7.42
7/12/2012 23:00 DN 2.02
7/12/2012 22:30 DN 0.77
7/12/2012 22:27 DN 1.03
7/12/2012 22:21 DN 0.81
7/12/2012 22:16 DN 0.74
7/12/2012 22:10 DN 0.75
7/12/2012 22:05 DN 4.04
7/12/2012 22:00 DN 1.7
7/12/2012 21:54 DN 0.75
7/12/2012 21:49 DN 0.94
7/12/2012 21:43 DN 0.72
7/12/2012 21:38 DN 2.72
7/12/2012 21:33 DN 0.94
7/12/2012 21:29 DN 0.77
7/12/2012 21:27 DN 0.34
7/12/2012 21:21 DN 2.89
7/12/2012 21:16 DN 0.5
7/12/2012 21:10 DN 0.66
7/12/2012 21:05 DN 4.14
7/12/2012 21:00 DN 0.76
7/12/2012 20:55 DN 0.92
7/12/2012 20:49 DN 0.9
7/12/2012 20:44 DN 0.96
7/12/2012 20:38 DN 3.08
7/12/2012 20:33 DN 0.75
7/12/2012 20:27 DN 0.81
7/12/2012 20:22 DN 3.9 | |
| | | not a tech in your area but would like to help I noticed your post and just wanted to ask a few quick questions
first is the hardline outside your home aerial or underground? did the techs go back through the hardline if so how far have you spoke to any of your neighbors and are they having the same issues you are the times I have ran into this and it not having been a house issue comes down to just a couple things one there's either an area in your main line feeder/trunk with water damage or heavy squirrel chews on it don't know if this helps but it may be a good idea to bring it up to the next tech out | |
| | jdmm72
join:2002-02-12
Nitro, WV | Re: not a tech in your area but would like to help The node was overloaded, and I was forced to use a DOCSIS 2.0 modem because of telephony. They installed a separate DOCSIS 3.0 modem, in addition to the telephony modem, and speed issues are fixed, as I can bond to multiple unused channels. | |
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jdmm72
join:2002-02-12
Nitro, WV Reviews:
·Suddenlink
| Flaky service. Speeds today as of 12/27/2012 are averaging about .30Mbps. Yee Haw, glad I'm paying for 15Mbps internet service and am set up for 25Mbps service.
On 12/24/2012, had a day long outage with no explanation from SL, other than there is an outage. | |
| | | Switch to frontier Vdsl or bonded HSI Switched to Fronter Communcations Bonded 24meg service from seldomlink and my connection has never been better | |
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Review by kilroy0097
member for 1.6 years, 9 visits, last login: 56 days ago
updated 56 days ago
- College Station,Brazos,TX
- $203 per month
- "Quality Internet Services"
- "Poor quality in Digital TV Service"
- "This is the only physical cable provider in town so you are stuck with them."
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I have been a customer in this area through multiple companies as each was taken over by another. From TCA to Cox and now Suddenlink. Through them all I have had cable and internet services. My current services include Basic Digital, Family Package, Sports & Info Tier and HBO. We rent a DVR and a Digital converter box. My internet package is the 15mb down / 1mb up and I own my cable modem. While Suddenlink's internet service is pretty good I have had nothing but issues with Suddenlink's Digital TV service. Not only is their Digital TV signal poor and filled with pixilation and audio quality issues but their Digital hardware (Converter and DVR) are subpar and years behind other cable providers. I have contacted their service department multiple times over the years and each time they send out a technician that can find nothing wrong with my signal to my home nor with my home equipment. I have replaced my DVR to see if that was the issue and it did not fix anything. The Digital signal is still frequently messed up and the audio qualities cutting in and out is a frequent occurrence on live television, on multiple channels and on recorded shows on the DVR. This combined with rising costs for the service and poor channel package combinations has driven me as a customer to seriously consider alternate providers. Unfortunately since Suddenlink is the only physical cable provider in my area I have to look to Dish Network or DirectTV as the only alternatives for Digital Television. I am currently looking at DirectTV as a solution. I have written Suddenlink emails in complaint of their recent product. If nothing comes from that I do believe I will be leaving Suddenlink and physical cable for the first time. I've been a cable TV and Internet subscriber since 1997.
Just to be completely clear. I believe the issues I am having are due to the local or regional branch of Suddenlink and may not reflect on the company as a whole. Also I have not tried the TIVO which they are pushing these days and can not comment on if that improves the quality or not.
Comments:
Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:8 Reviews:
·Charter
| Offer to investigate I'm with Suddenlink's corporate office and I'm vetted to help customers in this forum (»Approved Suddenlink Tech Support Agents). I can't promise I'll be able to help you, but if you're willing to share (by email or IM) the name and address on the account, I'd like to try, involving the senior-most executives in your area. Let me know. Email is pete.abel@suddenlink.com. | |
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Review by wolfkei
member for 63 days, 1 visits, last login: 61 days ago
lodged 61 days ago
- Williamston,Martin,NC
- $120 per month
- "thy are good for there service"
- "for there getting things done right for the service at a house"
- "there ok to use could listen to there customers"
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there broadband is good since there using fiber optics but there fiber optics do not run to the houses just to there boxes.sped is good i think as long as you have a good computer to handle it.i had issues with them they didn't listen finely got someone else to come out to look and they found the problem and fixed it with a new line to the house
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Review by georgew3
member for 9.8 years, 46 visits, last login: 81 days ago
updated 81 days ago
- Pflugerville,Travis,TX
- $90 per month
- about 7 days
- "Good bandwidth tests"
- "Bad bandwidth on everything except tests. Bad netflix, bad amazon prime, etc..."
- "This company is ok, if nothing else available."
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Suddenlink is a cable TV company providing Docsis service. I purchased 20 megabits with TV, but cancelled the TV because the DVR never worked right, and they were unable to resolve any issues. Very poor TV service.
The Internet service was good at first, delivering 25 megabits down (2mb up) for the price of 20. Netflix and Amazon Prime video worked great... in the early days. More recently I'm getting 6 to 15 megabits down.
I frequently have outages, my modem will have a strong flawless signal, but I can't get to some or all of the Internet. they seem to have a lot of /different/ issues:
> Strong signal to the modem, but only connected on one channel and no network
>Strong signal to my modem on 4 channels, and no network
>Strong signal to my modem on 4 channels, but I can only pull up suddenlinks page
>Strong signal, and some internet, but half of the Internet is unreachable
But now they act more like a malicious service provider, blocking video services, or limiting bandwidth to the point they don't work. I can get good quality video from lesser known providers, but the popular services are all throttled. I pay $80 per month, and it is NOT worth it with the throttling and firewalling.
They also intercept search engine traffic, as well as other traffic. So if I mistype a domain name, suddenly I'm on a suddenlink search page. I frequently cannot access google, and am directed to suddenlink's own very crappy search page.
The service is frequently down, and when I call tech support, they are surprised how knowledgeable I am, and I have some really good discussions with their staff (I operated an ISP for 20 years starting in 1987, and I currently work for a company that manufactures cable modems, DSL modems, set top boxes, and ISP management software). The guy at the other end of the line often asks me for a job during the call. So the support people are personable and helpful, but help is not what I need when I call... I want them to get the service working.
The quality of the cable signal to my house is very good, it is their back-end network that has the problems.
So the bottom line is Suddenlink has great high-speed connectivity, but spotty reliability, and malicious bandwidth throttling to third party OTT video providers like Netflix... all at a fairly stiff price. And when I say third party video providers don't work, I mean they never work, it is not intermittent. If we want to watch Amazon or Netflix, we have to tether one of our phones and use 3g. I can do 15 megabits to a bandwidth test site 2000 miles away, but I can't pull 400k from amazon prime.
AT&T has a fiber terminated 4 houses away from me, and their Uverse technician depot is two blocks away, but I don't qualify for service from them. So the only other option is wireless, but the wireless provider in the area (Clear) only provides crappy USB connections here (everywhere else in the country they provide ethernet). I think Clear has some sort of contractual obligation, or policy preventing them from selling network type connections here... So Suddenlink is the only game in town.
Update... Clear has their portable hotspot and ethernet router available for my area now. The bandwidth won't be as good, but they are supposedly not bandwidth rate limiting the OTT services... so I'll probably try them out.
Comments:
Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:8 Reviews:
·Charter
| Perhaps I can help I'm at Suddenlink's HQ office, and I'm vetted to assist customers in this forum (»Approved Suddenlink Tech Support Agents). If you're willing to IM or email (pete.abel@suddenlink.com) the name and address on the account, I'll escalate your situation to the attention of senior managers for your area. | |
| | | Suddenlink Nice write up. I had the very same issues a few years ago with them. Good product when it worked. I game frequently so it worked pretty good. It went down ALOT. Not enough techs in the field to help with issues. They tried but were overwhelmed since they were the only game in town at the time. We switched to ATT DSL and now UVERSE and its ok except they keep jacking up the price. I was considering trying Suddenlink out again but probably not now. | |
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Review by zraider
member for 10.2 years, 53 visits, last login: 83 days ago
lodged 83 days ago
- Conroe,Montgomery,TX
- $89 per month
- "Excellent reps, techs, and service"
- "slow speeds at times, hardly ever affects downloads"
- "overall 9 out of 10"
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Suddenlink Service, Tech Personnel, Reps
[please note the price includes telephone service also]
I've been with Suddenlink in Conroe since the company purchased the service from Cox.
Overall, I'd rate Suddenlink a 9 out of 10 on service, 10 out of 10 on
tech support, 10 out of 10 on wait time and company representatives. Ordering and installation was easy and carried out efficiently.
The only things I see from time to time are slower than normal speeds (I have 20MB down), but, on the other hand, at times I see speeds quite a bit faster.
I download quite a few isos, and other software, and consistently have but a short wait for the majority of downloads.
I've had only good experiences with tech personnel, although once when we tried the video service, the rep cut one of the cables I had installed. Still, I'd go with the video, but my wife just has to have dish and their super DVR's ! Phone service has been excellent.
Equipment used has been Motorola and now Arris.
The only other 'real' option here is DSL, which I had for a short time and didn't really like, although it worked OK, but that was years ago, but still, I don't see that many friends now who have the DSL service. Of course satellite is an option, but not a viable one, and Verizon is too slow and too expensive.
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 Review by Cabal
member for 6.3 years, 2730 visits, last login: a few hours ago
updated 85 days ago
- Austin,Travis,TX
- $45 per month
- about 7 days
- "Fantastic tech went above and beyond for install, reliable service, great signal levels"
- "n/a"
- "I was concerned about having SL as my only choice outside of Austin, but they are heads and tails above TWC."
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Had no issues with a Ceton PCIe 4-tuner card from Suddenlink, have since switched to OTA and cable for Internet at half the price. No problems with speed or reliability on a customer-owned DOCSIS 3.0 modem.
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Review by Dstanko
member for 102 days, 6 visits, last login: 80 days ago
updated 89 days ago
- Cottonwood,Yavapai,AZ
- $55 per month
- about 30 days
- "Friendly Customer Service"
- "Speed nowhere near advertised, took forever to get them installed."
- "They really need to get their act together."
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Ordered Suddenlink when moving into my new house, they originally accidentally deleted my initial order. Everything was taken care of and they were out about a week after my call. Then was told my house would need to be wired for cable, and they outsource to another company for that. Cut to OVER a month later...
At first the speed was great, I paid for 15mb down, and I got exactly that. Then all of a sudden my speed was horrible 0.3 and not steady at all. Peak hours my speed would go anywhere from 0.3 to 3 mb down. I called them up and they sent another tech out, his response was for me to downgrade to 1.5 mb speed, as I was at least getting that. I'm getting 0.5 mb down as of posting this, after buying their modem I paid $150 up front for installation, modem, and first month payment just to get less than 1/15th the speed advertised.
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Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:8 Reviews:
·Charter
| with Suddenlink I'm authorized to help customers in this forum: »Approved Suddenlink Tech Support Agents. If you're willing to share the name and address on the account -- by IM or email (pete.abel@suddenlink.com) -- I will gladly follow up with senior managers in your area and ask them to personally look into this situation. | |
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:since suddenlink bought out NPG Cable I have had nothing but trouble. Service guys come out on time but still have not fixed the promblem. Am paying a hefty price for the bundle but can not rely on the service. Some days have to reset the modem in excess of 6 times. Of course service goes out at the worst times. But I still have to pay and receive no compensation for my frustration or lost jobs because my service dropped in the midst of a call,IM,etc. this has been going on for over a year. 
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