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Review by G00SE  - Location: Conroe,Montgomery,TX
- Cost: $89 per month
Good "Excellent reps, techs, and service, no problem terminating TIVO service when wife insisted on Dish"
Bad "slow speeds at times (seldom now though), but iso's and large video files download fast with no problems"
Overall "overall 9 out of 10"
| Pre Sales information:
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(ratings above consensus)
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Update 10/01/2013: Initial Review remains unchanged, except to verify more reliably the same information.Two stars (asterisks) indicate updated information:
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[please note the price includes telephone service also]
I've been with Suddenlink in Conroe since the company purchased the service from Cox.
Overall, I'd rate Suddenlink a 9 out of 10 on service, 10 out of 10 on
tech support, 10 out of 10 on wait time and company representatives. Ordering and installation was easy and carried out efficiently.
The only things I see from time to time are slower than normal speeds (I have 20MB down), but, on the other hand, at times I see speeds quite a bit faster.
**Speed is more consistent at this time (2013).
I download quite a few isos, and other software, and consistently have but a short wait for the majority of downloads.
I've had only good experiences with tech personnel, although once when we tried the video service, the rep cut one of the cables I had installed. Still, I'd go with the video, but my wife just has to have dish and their super DVR's  ! Phone service has been excellent.
**We tried TIVO with their cable service, and it was outstanding, except that my wife refused to learn a new **system, so we went back to Dish.
**I have had to switch telephone numbers 3 times this past summer of 2013 because of nuisance calls from **peddlers, and Suddenlink was helpful and cooperative with this situation.
Equipment used has been Motorola and now Arris.
The only other 'real' option here is DSL, which I had for a short time and didn't really like, although it worked OK, but that was years ago, but still, I don't see that many friends now who have the DSL service. Of course satellite is an option, but not a viable one, and Verizon is too slow and too expensive.
**Still no other viable options should I have any valid reason to change providers.
member for 10.5 years, 96 visits, last login: a few minutes ago
updated 4 days ago
Comments:
| Review by jordanaustin - Location: Grove,Delaware,OK
- Cost: $92 per month (12 month contract)
- Install: about 45 days
Good "Cable, Internet"
Bad "Slow, Channel Lineup, Argue with Support, Support is like an entirely different company altogether, no way to call local office,"
Overall "Take it, not much choice"
| Pre Sales information:
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(ratings below consensus)
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Took almost two months to get a cable card working. Once I got ahold of the VP of the company through DSLReports it was fixed in 2 business days. Literally about 15 interactions with company between phone calls, tech visits, local office visits, etc. Was first in town to use a cable card though so should be fixed now.
All installs are contracted that I've seen so far except one (out of 5), so the installer doesn't have the right equipment or know much about after it's installed. Takes a few days from time of order.
Ordered once in Feb, in 30 days cable card still wasn't working, still had bad signal at my house, internet was still performing at 4mb instead of 15. So I cancelled. Took 4 months to get refund and tons of phone calls / visits / etc. Signed back up in July, took two weeks of fighting to get signal fixed, then took over a month more to get cable card working after complaining to the right high up person. Internet is still running at less than half speed, usually 2-4mb from over-taxed node and old outdated equipment (no channel bonding, etc) in the day, but 20mb in the middle of the night. Several "updates" and changes have been made but I'm not getting what I'm paying for yet.
Was told from salesman originally before purchasing how much faster the 15 meg cable was going to be compared to my existing 12 meg DSL. Was told cable would be upgraded and 15 meg is just the start. I'm about ready to switch back, but I don't have options for TV unless I want to spend tons of $ on satellite. Also I know my DSL will never get faster. I was lucky to get DSL at 12 meg, just barely in reach in my town and it's literally the only option and for a small chunk of town. At least when I had DSL for years it was always full speed what I was paying for.
Second round of ordering was told from local office bill would be 70$ a month for the first year. First bill was over one hundred dollars so I went back to original lady I spoke with and was then told it would be 80$ a month because I had to have a receiver I don't want and don't use. So I said fine and now my bill is a little over 90$ and I'm tired of arguing. I have an extra receiver collecting dust.
Channel lineup is pretty bad but I don't have much of a choice. You can look up suddenlink channel lineups on their web site so when you look at neighboring towns it looks pretty bad, but for 40$ a month more than internet it is what it is. HD is good quality and some channels only cut out occasionally on storms.
You pretty much have to take it where I'm at. There's just no alternative. If you want internet only go ATT DSL, if you are lucky enough to be within a mile from the center of town for fast speed. At least it's stable and dependable. If you want TV pay big $ for Sat or go with them I guess. They've only been in town for about a year though and are using antiquated equipment. Overtaxing the node, overtaxed the backbone originally, no channel bonding, yet they keep cranking sales more and more and more without stopping to work out the bugs first.
member for 2.1 years, 57 visits, last login: 2 days ago
lodged 6 days ago
Comments:
| Review by jkaufman - Location: Tyler,Smith,TX
- Cost: $166 per month
- Install: about 10 days
Good "Best Option for Area. Solid Service"
Bad "Suddenlink Insists on sending an Installer Out. Installer was 2 hours late. Slow Upload Speeds. High Prices"
Overall "Best option for the area."
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The only other option in Tyler, Tx is 6/768 DSL. Suddenlink has consistent speeds and has been committed to upgrading their services over the years. Suddenlink is very stingy when it comes to upload speeds. Also they are a bit pricey. I pay $166.31 for expanded basic and 107mb internet.
Fair warning: reviewer joined this month
updated 8 days ago
Comments:
| Review by monster87 - Location: Royse City,Rockwall,TX
- Cost: $77 per month (month by month)
Good "Since 2006, they've been fundamentally a good cable isp. They're trending down, however."
Bad "DATA CAPS (Ridiculous!); Tech support may or may not have ever turned on a computer before."
Overall "They would be a good but not great bet if they removed the data caps. Keeping them makes them suspect in my mind."
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The tech guys in the field are fantastic and knowledgeable. The folks on the telephone are good for one thing only: reset the modem, and have a nice day.
Fair warning: reviewer joined this month
lodged 12 days ago
Comments:
| Review by buschman - Location: Oak Hill,Fayette,WV
- Cost: $40 per month
Good "30MB/2MB"
Bad "occasional major packet loss and high pings"
Overall "Things have been pretty stable in recent months overall B+"
| Pre Sales information:
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(ratings well below consensus)
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Update 09/11/2013
Pretty stable for the last several months, once in a while pings are high and downloads are slow. Received a letter from Suddenlink stating I could upgrade to 50MB/3MB and save money, basically $95.00 per month. I called spent almost an hour on hold. Finally got to speak to a rep. was informed that in my area the highest speed was 30MB/2MB, which I already had. I asked why I was paying over $130.00 a month for less than what the letter stated I could get for $95.00 per month. Rep could not answer that question, however, stated she could give me a discount for the service I was receiving.............. hahahaha discount amounted to less than $2.00 per month. I would likje to see some other service provider come into our area so Suddenlink would have to adjust their over priced service to a more reasonable price.
Update 10/26/2012
Last night during the world series game 2 top of the 2nd inning, cable went out and the internet too. I called and was told that there was an outage and the techs were working to restore service as soon as possible. At 12am still no internet or cable. I got up this morning at 6am and still no internet or cable, so I called again. This time I was told that the techs were performing scheduled maintenance. At 2pm, still no service, I called again and was told this time that there was an outage and techs were working to restore service. About an hour later, I noticed a Suddenlink truck at the house next to mine. I went out and asked the tech if he knew what was going on and explained what happened last night, and today. He smiled and said the phone people should have noticed that this was an isolated outage, about half the people on my street, and the problem was a blown fuse in the amplifier on the street I live on. To say the least I am one pissed of individual, the issue could have been solved last night if the phone people would have done their job instead of saying it was an outage effecting several areas in WV. I have therefore decided to give Suddenlink new rating across the board WORST in all fields! Thank you Suddenlink for causing me to miss the 2nd game of the world series!
Update 7/21/12
Received upgrade from 10/1 to 15/1 no additional cost and for the time being the pings are back to normal, how long it will last is the only question........
Update 07/11/2012
Now, since last night about 8pm I have major packet loss! Downloads of 72 and 60 up! amazing. See attachments below. Packet loss from 60% to 80%
Update 07/09/2012
Had a few months with the pings back to normal, one morning I got on the pc and pings were 20's to 30's, back from 100 to 200, a couple of days ago I noticed the pings were up to 80 to 100, not to bad, but the packet loss of 60 to 80 percent is not acceptable!!
Update 02/13/2012
Well amazingly enough the problems continues..... was told by Suddenlink Tech that I was using all of my bandwidth, so I upgraded to the 20Mb/2Mb package. The only positive about the upgrade is the speeds are great, however, ping and freezing continue to be a major problem. Unable to play online games. I have tried at all hours of the day and night with no changes. I have power cycled both my modem and my router. I have changed all cables from modem to router and pc's, no changes.Ran speed test using the one recommended by Suddenlink techs received the following:
see attachments below
Update 10/25/2011
Well almost two weeks and still the same crap! Suddenlink hops as high as 1200ms, averaging over 70ms!!!!!!!!!!! I was on a server that I usually ping in the low 30's could not move pinging well over 200ms................... really crap! Dial up days are here again!
Update 10/13/2011
Here we go again! For the past week to 10 days, pings are up in the 60's to 70's basically double what they normally are. I have done trace routes, several of them over several days..... the problem seems to be all Suddenlink hops. Hop 7,8,9 (173.219.252.252 ,173.219.252.253,173.219.252.96) pings are averaging well over 60's with spikes as high as 1043ms. This is constant, for as long as I run trace route. SIGH...........  SIGH.............. ...........
Update 12/18/2010
The pings have doubled over the past month or so and as far as tech support is concerned, 1. There is no problem with the signal
2. Everything looks good on our end
3.Must be a problem with your pc
I have no options for a different ISP........ stuck with the "NOLINK"
Update 2/19/2011
Pings for the time being are back into the 30's and 40's. The QOS is good.
I have had an on going problem. Tech support has been to my home several times this month. Each and every time they show up, it is the same old story.... everything looks fine. All of my equipment, cable, modem, etc is well within specs, however the problem is at the node you are connected to. It is overloaded! Suddenlink is aware of the problem and they are going to correct the problem around the first of Dec. 2008. I pay for 6MB down, 256MB up. Most of the time I am lucky to get 3MB down..... using Suddenlinks speed/line quality test, the speeds are OK, but the Quality of Service is and I quote, "measured at 42%, which shows that your connection is unable to produce a constant stream of data. This is key to providing a high quality voice-over-ip connection, so sound is likely to be broken."
I have asked that my bill be adjusted accordingly, they, SUDDENLINK took approximately $8.00 off of my bill. Gee $32.00 for a connection that is UNABLE TO PRODUCE A CONSTANT STREAM OF DATA! I guess when you live in an area that only has one cable broadband provider you play by their rules, and pay for what you are not getting! Bottomline Suddenlink is all about the DOLLAR no matter how bad their service SUCKS!
Oh and by the way, the techs that have been to my home all have stated that the problem is not in my home, it is in the mainline/node.One of them also stated that and again I will quote, "Suddenlink will probably send someone out with a laptop to test your connection. They always assume that it is the customers PC!" No one has showed up, nor have I been contacted by anyone from Suddenlink, even though, I have asked for further assistance.
Update 12/15/08 I received an email from Pete Abel concerning my problem. I replied to his email and the next day I received a call from the local Head Tech. He assured me that they were aware of the problem and its cause. OK so I am thinking this will be an ongoing issue...... I was shocked OMG within a week, I noticed that my pings were down to near what they were a few months ago. After about a week of new improved pings/download speeds, the only issue that I can see is, QUALITY of Service. I only average about 60 to 65%, does not matter what time of day I test either. I am hoping that whatever the issue causing this low QoS will be fixed soon. I have renewed hope in Suddenlink....... not counting the chickens yet but I am again able to play online with a respectable ping! For the moment!
The free upgrade in speed is nice. The latency seems to be improving, or I am getting used to it. I purchased another router, installed it today. I did not expect big changes, however, I have seen a slight improvement...... hopefully things will continue to improve, or at least remain stable!
member for 12.9 years, 1304 visits, last login: 17 days ago
updated 24 days ago
Comments:
 | | you must be from flagstaff I've had the same issues, starting only this week, after nearly 10 months with flawless service... now this... modem resetting every 20m - 2hrs, unable to keep my "minecraft server" up (it's based on my desktop), unable to watch youtube videos OR do FB games as they keep losing connection, ie timing out.
I've attempted calling the Reps here, and they told me they weren't even going to try to help and that I should call Corporate... bunch of BS if you ask me | |
|
1 edit | Hello I'd love to help troubleshoot this problem. Please provide me with a few traces and be sure to include the source and destination IP's along with your cable modem's MAC address. | |
| | Reviews:
 ·Suddenlink
| Re: Hello Here are a few tracert's My pc is 192.168.0.166, destination ip is 68.232.183.46 MAC address is 90:e6:ba:c5:aa:f8. as you can see the problem seems to be 173.219.252.96, a suddenlink hop.
Thanks | |
| | Reviews:
·Suddenlink
| Here are a few trace rts. from yesterday. | |
| | | | I have sent several tracert to you. Have you have any luck figuring out what has happened?
Thanks | |
| | | | | Re: Hello Hello Buschman, I have not received any trace routes from you. I have only seen the ones you posted above that show 60ms latency to your gaming server. As I mentioned in the last PM, please send me a trace route of the problem when you are experiencing high latency to your gaming server such as when you see it at 200 ms. As soon as I receive a trace-route showing high latency to the destination I will be able to work on isolating the cause of it. | |
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| | gaming I am glad to see I am not the only one, my internet has been extremely laggy. I called they say all my levels are fine, then I ask them to check my disconnect rate and it is well into 2000 when it should be 100. I have had two techs come out, one of them advised me it was a problem with "noise" on the lines in the area and that they (suddenlink) are aware of the issue. However that was two weeks ago and no resolution. I talked with a supervisor who had no idea about the "known issue" and said he'll get back to me. This is extremely frustrating for me as I do game, stream, skype etc all the things you will notice the issue with. Glad to know I am not the only one. But I am not at all satisfied that I am paying full price for an issue that is over a month old now. | |
| | Reviews:
·Suddenlink
| Re: gaming I feel your pain! A tech on this site from Suddenlink advised me that I was using all of my bandwidth. So I called tech support, they scheduled an appoint for a local tech to come out and check my internet. Needless to say, he found no problems and told me he would have his supervisor call me. NO ONE CALLED! I was given a number to the tech support in WV. I have called this number it always goes to voice mail, and NO ONE HAS RETURNED my calls. The tech that was helping me on this site has also never replied to my last post. I feel like no one at Suddenlink cares about their customers. All they seem to care about is getting paid! I am going to re-review Suddenlink, and give them the type of review which seems to suit my current PROBLEM! I have no ohter options for an ISP, Suddenlink is the only one in my area. CENTURY come to WV!!!!
I need ISP relief! Oh by the way, I asked if Suddenlink could up my bandwidth to see if that would help my situation, since the Suddenlink rep on this site said that I was using all of my bandwidth. The phone tech said no problem. he bumped it up to 15/1. No change. He also said that my ip address would change, but it did not and he was very concerned. That is the main reason why he had a tech come out to my house. He thought that my modem was bad or going bad. As I stated the tech that came out found no problems. | |
| | | Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:9 | Re: gaming SDL L3Tech is in the best position to help you. See his last comment here: »Re: Hello. | |
| | | | | Hello again buschman. As I requested before, please send me a traceroute of the problem when you are experiencing it. The traces you posted above all show around 60ms latency to the IP you traced to and show no problems.
Another tool that would be very helpful in isolating the problem is PingPlotter. Start it up, set it to trace to your gaming server, run it in the back ground, and send me the results (sample set or image) after you notice 200 ms latency to the gaming server. | |
| | | | | | Re: gaming hello,
I have one from last night, and I will look into pingplotter.
Thanks | |
| | | | | | | Re: gaming PingPlotter would be great. If you could run it for the next 24 and email it to me (through dslreports) it would greatly help.
Looking at the trace above, 173.219.252.96 (50ms) is the edge of the Suddenlink network. The latency sky rockets above 400ms between our peer and their peer with nLayer.
Also, please PM me your current IP address just in case it changed. (»whatismyip.com). | |
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| | Leander TX-SuddenLink Lower the speed on customer. Hi all..
I have suddenlink, 20Mb. down paid $74.00 / month.. which for the last two years I was getting 50Mbs average out to 5MB to 6MB downloads.
Two days ago , Suddenlink provision their hardware. I called in they claims that I'm getting 30Mb upgrades from my current 20Mb service I paid..
Why Suddenlnk would want to LIE to their customers and claim they giving you the 10Mb free?? which is not true.
The last two years. in Leander, TX 78641.. they offers 107Mb and 20 Mbs. No 50Mb.
I had a tech came out today. which said that they will offers the 50Mb.. which is BS for suddenlink to LIE to their
customer and lower speed..
It's not right.. to lower the current customer speeds.. since they wants more money.. and LIE to customer claims that
I"m getting 10Mb.. for FREE???.. which IM NOT.
Tech support on line some of them.. dont know jack..
1 guy say . .that my motorola sb 6120.. was bad.. need replaced.. when I know it the provision they did.. on the account..
The ping was 288, 300, 400.. millisecond..
Today it is stable now.. at 30Mb down. .but the upload is screw up at less than a MB..
Very disappointed. customer..
from a loyal customer.. that switch from ATT Uverse.
Vu Phan | |
| | | | Re: Leander TX-SuddenLink Lower the speed on customer. What? | |
|
| | lol actually love it man! miss a baseball game on tv, world ends!!!!!! LMAO | |
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| Review by Moy2006 - Location: Neosho,Newton,MO
- Cost Contract price not specified.
Good "Last repairs seemed to have helped."
Bad "If i continue holding this service for as long as i had bad service ill finally be satisfied with this service."
Overall "service improved"
| Pre Sales information:
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(ratings match consensus)
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Ive given up ever getting promised services from suddenlink. We pay for 15mb and usually get much less. 6 is pretty common today its running around 1-3 mb.
»www.speedtest.net/result/2807399799.png
Weve had numerous techs at our house off and on over a year and a half. They always come in spend like an hour saying its in the house when they finish it never is. DUH i have all new equipment computers, modem docsis3, router ect. I even bought new ethernet cat 6 cables. Usually they go out to the box tweak and rebalance the signals 8 of 10 times this helps for a couple hours then it drops off again. 1 tech finally admited after a few times of coming out the network is overworked. He also said with our pings going from 12 -200 sometimes its a software port issue on there end. Ok cool Lee Mott a supervisor said they would get that fixed. Apparently they never have as months later still having the problems and have just given up on calling to get the same crap run around. The service is junk so i just make sure i let everyone know i come across if you have another option go with it. I just came across this site tonight so i emailed the HQ rep thats posting on here i dont expect it will accomplish anything as ive been through the hoops for over a year and still have issues.
Heres another speedtest run at the end of this posting just for the heck of it.
»www.speedtest.net/result/2807406569.png
07\03 update i have to eat my words a bit on here now. After posting this and emailing SL's Corp guy i was contacted and my problems are now fixed. Apparently at my wits end when i posted on here they infact had a guy out working on all the hardlines etc this weekend. He was at our house today and i have to say we are now running very well.
»www.speedtest.net/my-result/2814670457
I was shocked at such a fast response and from higher up than the local office. Also this Tech Terry isnt the standard level 1 tech that usually comes out hes pretty knowledgeable. If this services holds up i will gladly up my ratings as well.
Update 07/10/13
Whatever The last tech did hes really fixed up the system. We are so far having the best service weve ever had. Still holding good speeds not even waivering a bit.
»www.speedtest.net/my-result/2827652984
UPDATE 07/31/2013
Well service is still doing extremely well. I had 1 day with a couple small service outages for a couple hours. Other than that 1 day services have been better than every averaging 15mbp d/l and 1.5mbp u/l. Pretty pleased.
member for 96 days, 15 visits, last login: 1 days ago
updated 48 days ago
Comments:
 linicxCaveat EmptorPremium
join:2002-12-03
United State
 ·CenturyLink
| I hate to say this Suddenlink is the brainchild of a NJ second tier cable company that created a new company. brought it to Missouri and then bought out Cox small and medium markets like Carthage. The last I time was in the office I took a brochure home and read the fine print where it stated their speed s X times faster than dial-up. It also states the defacto dial-up speed is a 28.8 modem. It is something I have not had since the early 1990s. By '99 I was in a 56k pulling 48 or better. A year later i was in Carthage on the local cable Internet which sold to Cox and ruined an exceptionally good service. Cox had its troubles and sold to the newly formed Suddenlink which was a disaster. I took the SL modem back and walked across the street and picked up an AT&T modem and stopped having issues.
These companies do not care about rural America. I have a second tier phone company that is no better than SL - until the state commerce commission stepped in. You should check on your state level and see if you have Commerce Commission or Public Utilities Commission. If you do chat with them. You can use company PR and posturing to your advantage; after all, they are the ones who put in print. Good luck, and by the way the folks across the border in Grove, OK have the same problems as you do. My cousin lives there; she switched to AT&T, too.
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Mac: No windows, No Gates, Apple inside | |
| | Reviews:
·Suddenlink
| Re: I hate to say this I would love to have ATT for internet however i live in a 10 year old housing tract. Zoning etc and equipment all stop just shy of my street maybe 2 streets over. The last houses built were just barely close enough for the service. They claim (ATT) its not worth the cost investment for a small neighborhood to expand. They probably are correct. However if enough towns people will bug them about it they might expand. Unrealistic at best. So for now its 56k dialup with a company out of grandby which usually only yielded 28.8k believe it or not, or SL. | |
| | | linicxCaveat EmptorPremium
join:2002-12-03
United State Reviews:
·CenturyLink
| Re: I hate to say this Moy, I believe you. It was Cox who wrote "28.8 is the defacto standard" in the brochure before SL first used it. Maybe Grandby is not such a bad deal because you still have a POTS line that works when VoIP type phones and cell phones are dead.
AT&T can't expand into your neighborhood. Who serves what in your area is not only defined by physical boundaries, it's complicated by contracts with the State of Missouri and also with contracts with her counties, and her cities. After you've waded through reams of public legal documents you may learn that your rights thereof, as a citizen living at a particular address, in a specific place, in the state of Missouri, is wrapped in a 100 year Agreement with a group or company you never heard of before.
The only solution to your kind of situation is DISH or to move. I've been on Cox, SL, AT&T, Comcast, SWB, CL, WISP, VoIP, Vonage and others. Most are not very good in smaller rural areas like we live in. AT&T seems to work best in the small towns in SW Missouri and NE Oklahoma where there is a local phone office.
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Mac: No windows, No Gates, Apple inside | |
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| | Service Call The service Fellow, Daniel Rush, was early for the appointment, he was very helpful with information and fixed our problem quickly and efficiently. We couldn't be more pleased. thank you so much! | |
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| Review by Ben Johnson - Location: Lufkin,Angelina,TX
- Cost: $102 per month
Good "The sign-up lady was nice and explained all the options to me."
Bad "The installation technician did not show up."
Overall "Avoid SuddenLink."
| Pre Sales information:
Install Co-ordination:
Tech Support:
(ratings below consensus)
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I took off work for two days to wait on a SuddenLink installation technician, resulting in sixteen hours of lost wages.
The technician never showed up. When I inquired, Suddenlink said they had rescheduled my appointment to "sometime next Thursday", but never bothered to inform me of this change via email or telephone.
Fortunately, this delay and lost wages motivated me to research Suddenlink's reputation on the internet. After Googling "suddenlink sucks" and seeing the thousands of reports here and elsewhere of bad service and customer disrespect, I called and fought the "Customer Retention Specialist" until she agree to cancel the installation.
member for 236 days, 3 visits, last login: 49 days ago
updated 50 days ago
Comments:
| Review by Aquineas0 - Location: Montgomery,Montgomery,TX
- Cost: $156 per month
Good "Worked wonderfully initially, was getting the max speed available (107mbps)"
Overall "Good"
| Pre Sales information:
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(This is an updated review from my original)
I originally had some not-so-positive things to say about my experiences with Suddenlink, but they've been remarkable about addressing the problems I had been having. Since the technicians came out a week or so ago, the connection has been very reliable. My problems were centered around a faulty modem, and a technician was very patient about working with me to try different equipment to get the problem resolved. James T., the technician who spent the most time my case was knowledgeable, professional, and patient. They turned me from an unhappy customer to a happy one.
member for 8.9 years, 6 visits, last login: 43 days ago
updated 52 days ago
Comments:
Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:9 Reviews:
·Charter
| With Suddenlink I'm vetted to help customers in this forum (»Approved Suddenlink Tech Support Agents). If you're willing to share name and address on the account, I'll escalate your issue to the highest-ranking manager for your area and ask he and his team to follow-up ASAP. I can be reached through IM in this forum or directly by email: pete.abel@suddenlink.com. | |
| linicxCaveat EmptorPremium
join:2002-12-03
United State Reviews:
·CenturyLink
| Suddenlink is The parent company is an outfit in New Jersey that opened an Office in St. Louis so as to absorb Cox customer service as it sold sold out its small and mid-markets from coast to coast. As a former resident of Missouri I feel I am qualified to speak.
I lived in Missouri for several years during which time I had Internet access from Cox and SWBell as well as a home grown local ISP, WISP, and dialup. I have a horror story about all from sending an installation CD that was incomplete, to having the worst possible washed-out cable service at home. I was the last customer in the 'hood'.
In the end I dropped Suddenlink for bad service, lame excuses. and false advertising. Calling the 28.8 dial up modem "de facto" speed in America did Suddenlnk no favors. By then it was offering some type of traditional broadband service to the home that had far surpassed all dialup speeds set by Cox years earlier.
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Mac: No windows, No Gates, Apple inside | |
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Reviews:
·Suddenlink
| Updated. I wanted to do my due diligence and provide an update to this issue, as it's only fair to Suddenlink to do so. I had two Suddenlink techs show up at my home this morning to try and help me solve my intermittent connection issues. It turns out that there are actually two problems. The first and primary problem is that my Motorola SURFBoard Gateway SBG6580 Docsis 3.0 modem is either malfunctioning or is incompatible at some level with the Suddenlink network. I'm going to go under the assumption that it's malfunctioning, because it worked well for the first month of service and then suddenly went south. The super-professional technician left me a test modem to try for 24 hours, and if that works fine, I'm going to switch to a brand-new previously unopened Cisco DPC3000 that I had previously purchased (in case my Motorola Surfboard was defective).
The other issue is that there's a possibility that the line from my home to the tap was nicked upon burial (as evidenced by the fact that my phone service tends to go AWOL in the rain).
Thanks to Suddenlink's responsiveness and to Pete Abel for getting the ball rolling to get this resolved. It would seem in this case that the primary issue is probably caused by my own equipment. I just wish I could have discovered this a month ago. | |
| | Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:9 | Re: Updated. Happy to help out. Keep us posted. | |
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| Review by man00 - Location: Spiro,Le Flore,OK
- Cost Contract price not specified.
Bad "1mb down internet speed for 42.99, No HD for their TV service and no plans to upgrade."
Overall "They should be ran out of town and let another ISP in. "
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I think there is a motion taking place now to force the City Council to not to extend their contract..At least I hope so
member for 10.2 years, 1069 visits, last login: a few hours ago
lodged 52 days ago
Comments:
| | Yea? So would another ISP come into your very rural community and fix all the issues? Just curious. | |
| | | Not likely Leflore population 190
Spiro population 2000
not likely to be any company willing to come in and spend what it would take to get the service you want.
Best option is to move | |
| | man00
join:2003-07-25
74986 | Re: Not likely Well they should at least offer HD channels with their cable..The internet I couldn't care less. | |
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| Review by snailmail - Location: Bishop,Inyo,CA
- Cost: $30 per month (12 month contract)
- Install: about 7 days
Good "constant connection, good speed"
Bad "Nothing after 3 months"
Overall "A BIG step up from VZ dryloop DSL"
| Pre Sales information:
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(ratings above consensus)
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After being with VZ for ump-teen years and struggling with disconnects then reconnects only to have slow speeds before going back 'up' to 864k/160k, I threw in the towel...went over to Suddenlink as they are the other ISP in this one-horse-town. Folks in their office are nice, helpful, and patient. Got set up with a 3 month $30 trial (then goes up to $39), motorola refurb modem, and a super good tech who checked all wires, connections, and down/up numbers for a perfect install. Really happy with a one week solid connection of 1.6mb/.50mb. What a difference between that and what VZ was giving me for my $$ year after year with promises of ..."our CO needs to bounce you from ASAM's to ASAM until we upgrade our equipment." After running out of breath, my connection with Suddenlink gave me another chance. Just in time to watch a new 500+mile fiber optic backbone going right through our town from Reno NV to Barstow CA. Suddenlink told me "now things will get MUCH better when we tap into the backbone". Also used their Tech Support to help set up my smartphone with email after some issues with POP3 servers. Kudos there. Bottom line is happy with cable speed, connection reliability and service, and set free from Verizon's DSL...bye bye!
3 Month update -
Still SOLID connection. 1.6mb/.50 Experienced one town-wide disruption that lasted less than 60 minutes then all was back up and running. Now waiting for the fiber optic backbone mentioned above to finish near the end of summer when we receive a free upgrade to 15mb. So glad I switched over to Suddenlink. Totally pleased !
member for 1.5 years, 81 visits, last login: 72 days ago
updated 72 days ago
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