dslreports logo

Review by needforspeed See Profile

  • Location: Nashville, Nash, NC, USA
  • Cost: $119 per month
  • Install: about 2 days
Haven't had any issues with the actual service.
Their supplied Modem/router sucks use your own
The gig line has been very stable and provided consistent speeds
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I have the highest tier 1 Gig line with unlimited download and upload. Their service has been rock solid for me for the two years I have had it no issues on that end. I did replace the supplied router and modem with a Motorola MB8600 DOCSIS 3.1 and a TP-link Archer C5400X router to take full advantage of the speed and bandwidth and cut down on latency (The supplied setup uses the puma chipset).

We run on avg 20-25 devices at once with 2 of them being PS4's for the kids all our TV's are streaming live TV and apps such as Netflix and Hulu. With my current set up, I have not had any hick-ups, and the gaming has improved dramatically with the reduced buffer bloat and about no latency.

I have used this site for speed tests and information for a few years first time actually signing up. This site is the reason I went with the MB8600 as my modem.

member for 3.8 years, 57 visits, last login: 198 days ago
updated 3.7 years ago

sauria
join:2002-04-23
Abilene, TX

sauria

Member

Speed

How is the evening speed? is it on Docis 3.1 or 3.0? Thanks.
needforspeed
join:2020-06-09
Nashville, NC

needforspeed

Member

Re: Speed

It is still on DOCIS 3.0 they haven't upgraded to 3.1 yet. My evening speeds have been really good my son and daughter do a lot of gaming and streaming in the evenings with no issues. My speed test remain about the same.
sauria
join:2002-04-23
Abilene, TX

sauria

Member

Re: Speed

Thanks, good to know.
Moonpie1
Premium Member
join:2010-12-24
Eastern NC

Moonpie1 to needforspeed

Premium Member

to needforspeed
Did you have any hassle getting the MB8600 provisioned?
sauria
join:2002-04-23
Abilene, TX

1 recommendation

sauria

Member

Re: Speed

No problem with that.
Moonpie1
Premium Member
join:2010-12-24
Eastern NC

Moonpie1

Premium Member

Re: Speed

said by sauria:

No problem with that.

Do you have an MB8600 also?
sauria
join:2002-04-23
Abilene, TX

sauria

Member

Re: Speed

Yes
needforspeed
join:2020-06-09
Nashville, NC

1 recommendation

needforspeed to Moonpie1

Member

to Moonpie1
No issues at took 20 mins

Review by DeletedAcc2f See Profile

  • Location: Los Angeles, Los Angeles, CA, USA
  • Cost Contract price not specified.
Good
Bad
Bottom line
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Old

member for 18.5 years, 139 visits, last login: 4.2 years ago
updated 4.3 years ago

Pete Abel
Premium Member
join:2008-01-15
Saint Louis, MO

Pete Abel

Premium Member

With Suddenlink

I know there was some work occuring in your area, and that work might potentially address the issues you have experienced. If not, please contact me so I can engage senior managers in your area to follow up, look into all this for you.

I'm vetted by the site administrators to help customers in this forum (see here: »Suddenlink Tech Support.)

You can reach me by IM in this forum (»/profi ··· /1520412), or by external email: pete.abel@suddenlink.com.

I look forward to hearing from you.






Review by mcawesome See Profile

  • Location: Elm Grove, Bossier, LA, USA
  • Cost: $157 per month
  • Install: about 16 days
best internet here
system in a bit of disrepair
still works
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

originally had ordered the 15m package for 50$ a month. the install required needing a tap installed and it took a bit of time. at the time i had used the smc d3gn2

ive never had any issues or outages that lasted longer than a few hours with them and i get 2 extra megs than i pay for so overall it is great

member for 6.7 years, 54 visits, last login: 293 days ago
updated 5.7 years ago







Review by BRho See Profile

  • Location: Hot Springs Village, Garland, AR, USA
  • Cost: $184 per month
  • Install: about 7 days
  • No Cap
Good quality service.
Comparatively Slow Internet at 100/7.5
Good. No issues.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Ordered Suddenlink "Triple Play" cable package for Hot Springs Village AR 71909 on 09/07/2017.

Re-activated in an existing service location on 10/07/2017. Clean and fast. Estimated price per month at time of order was $194.00.

Billing is in reality $183.80 per month, still holding as of 03/09/2018. Free for one year are Showtime and The Movie Channel. Addtl monthly features in price: Internet 100/7.5, TiVo 4-channel HD DVR, two TiVo minis, Arris TG2482 modem/router for WiFi 2.4 and 5, Home Phone port, HBO, local Movie Package, local Sports Package, no contract (no cap), local TV broadcast channels, free VOD.

This is slightly richer coverage compared to our former DFW TX Spectrum "Triple Play Plus" (although at $14 more/mo, and slower Internet - Spectrum Internet was 200/24!). However, in fairness, with Spectrum we had no phone service, no TiVo service, no temporarily-gratis movie channels.

Overall: In our experience so far, these are two fairly comparable brands, although my personal feeling is that Suddenlink is a little over-priced because of the slow Internet speeds. I feel that's worth about $15.00 per month.



member for 6 years, 1 visits, last login: 5.4 years ago
lodged 6 years ago


Review by Bigsease30 See Profile

  • Location: Georgetown, Williamson, TX, USA
  • Cost: $120 per month (month by month)
  • Install: about 7 days
They are an ISP in my area that provided *gigabit internet*
They sell gigabit internet but can't support it
Dont buy the gigabit, you will not get it
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I have been with suddenlink for at least 6 years now and had their service at two addresses in different cities. Both addresses were listed for gigabit speed. I will breakdown the issues from the two city's that I have lived in below.

(Jarrell, TX 75437) - Old City

I moved to Jarrell in 2011 and was the first tenant to ever live in this house. The neighborhood was brand new. Suddenlink had fiber ran to the block hubs but ran coax to the houses. Everything was "New". I ordered the service and had to wait two weeks for it to be installed. At this time, I ordered the 300mb plan that was being offered back then since gigabit was still in the works. Once it was installed, we ran a speedtest from every device in my house and got around the same speed of 260-280/5mb. I was OK with this since I understood there was going to be a little over head. I didn't have much of an issue with speed drops while at this plan

In 2014, They released the gigabit speed for my neighborhood. From what the tech told me on the install date, I was the first to get it in my neighborhood. When the tech was on-site, we tested everything and we were getting an average speed of 850-880/50mb. The tech explained that due to having some downgrade overhead in the box , I was getting the fasted speed possible. Suddenlink only guarantees 70% of the actual speed. At this time, I was content with the current speed since my bill only went up $30.

The next day I started to see much slower speeds, ranging from 200-400mb. I called and asked if we were having problems and was told that they didn't see a problem on their end and that they would have to send a tech out to investigate. I am checking speeds consistently until the tech arrives getting the same slow averages from above. The tech pulls up in front of my house and makes a call while in his truck.(My office over seen the driveway). Instantly, my speed went to 950/50. Tech came in the house and acted like there was no problems detected and explained they Suddenlink doesn't guarantee speeds. I asked the tech if it made sense for me to pay a higher premium for gigabit service if I am only getting the 300 plan speed, He laughed and stated that he would add notes into my account.

This situation happened over 10 times while I live at this address. I finally gave up when my speeds maintained 500/50.

(Georgetown, TX 78626) Current City

Ok, Fast forward another year, new house in a new city. I use the online moving utility on SuddenLink's site and schedule an install date. I choose to have the tech arrive between 8-noon since I was off work for the morning. I get a confirmation email and I think all is well at this point and continue with life. The Install date arrives and I get a recorded message in the morning that my installer would be arriving between 1pm-6pm. I was a little frustrated since this was planned for over two weeks. I arranged my work schedule and accepted the terms.

The tech arrives on-site at 4:50pm. At 6:30pm we still do not have internet nor my modem even connected. I inquire if he was having issues and he stated that Suddenlink did not provide him the necessary tools to successfully complete the job. Granted, he was not a true Suddenlink employee,just an Authorized installer. (Contractor) I asked him what he needed and was told that he was having a hard time identifying the line. I loaned him my Fluke brand fox and hound so he could identify the wires. (I work in IT). He finds the wire and was able to trace it in the house to the wiring closet. He hooks the modem up and does a speed test, 0.15/2mb -- Yep. He called support and they keep adjusting settings on their end and having him go to the box outside to make further adjustments. The final speed test before he left was 400/10mb. He told me that he has to have his supervisor return to find the issue. We agree for a time the next day and he officially leaves.

The next day, the supervisor arrived 2 hours late to the scheduled time that he was supposed to show. He did apologized and stated that he struggled with his last job. Understanding this myself, we continued on. He dug a little deeper in the wiring outside and found that a connector was corroded and needed to be replaced. Once he resolved this issue, we tested speeds. 990/60mb consistently. I thanked him for his time and was extremely happy that I was finally getting solid speeds.

Low and behold, the next day, the speeds were 100/1mb. I called support and they stated that normal tune of no issues detected and that they would need to send another tech out. 3 days later on the scheduled day, I see the tech pull in front of my house. Again, he made a phone call and worked on him laptop. Speeds instantly rise to 850/50mb. He walked inside handed me a crumbled sheet of paper with highlighted text that stated that Suddenlink doesn't guarantee speeds. He then told me that he checked things outside and everything was working correctly. (I watched him walk from his truck to my front door, he didn't check anything in the box outside. I didn't attest this because I wanted the problem resolved. He came into my office and hooked his laptop like machine to both the modem and my router stating that he was pulling well over a gig of download and almost 100 on the upload. I checked the speeds from my Main PC, Macbook Pro and Surface pro 4 and received the same average speed of 850/50mb. I told him that if speeds remained as they were, I would be happy.

Two more similar calls to Suddenlink, same resolution. The problem gets fixed for a few days that goes back to what ever speed they dial you back to.

CURRENT DAY: I get an email today from Suddenlink that states they can up my speed from 400 to gigabit. I immediately check my account. It states that I am on and paying for gigabit speed. I call support and confirm that I am indeed on gigabit speeds. I run speed tests from speedtest.net and get these results. »beta.speedtest.net/resul ··· 47010623

I have spoken to a few of my neighbors, when we run speed tests from their house, they are getting the slower speeds as well. I am tired of paying for service that I am not receiving. I am tired of taking time out of my day to call support and wait for a tech to show up late to do absolutely nothing. I am considering writing to the FCC and BBB to send in a formal complaint.

member for 19.6 years, 222 visits, last login: 4.1 years ago
updated 6.4 years ago

MOC
join:2015-10-18
NC
Netgear CM600
Ubiquiti EdgeRouter PoE
ARRIS BGW210-700

2 edits

MOC

Member

Deregulation at its best

Unfortunately your city, county, and state have no authority. The NCTA and the cable companies have made bribes campaign contributions to the tune of tens off millions per state probably amounting to hundreds of millions nationwide to get franchise laws changed to the state level and weakened. They've also fought to have all the laws regulating them neutered at the federal level. Ironic that they will spend millions on this while claiming they can't afford a penny more on their network. In your case in Texas, your city and county have zero authority. Texas issues a certificate and nothing more. They do not regulate the companies whatsoever.
»georgetown.org/televisio ··· rgetown/
»www.puc.texas.gov/indust ··· cfa.aspx

You've obviously complained via all other channels to Suddenlink, but you can try this last ditch because it gives you a nice email trail:
»suddenlink.com/email-us

Once they fail to do anything useful from that, you can file a FCC complaint. The first thing the FCC complaint will ask is did you try to resolve it with Suddenlink directly. Now you've got all these tech visits, calls, and emails confirming that.
»consumercomplaints.fcc.gov

That may not work either because the FCC is also owned by former cable company lobbyists as one might expect of any revolving-door regulator. That leaves BBB complaints, bad reviews wherever you can, and complaints to your state and federal governments/legislators. Those likely won't make a difference, but at least it will make it somewhat known. Pushing for other providers with government officials and those providers or for a municipal ISP is also an option. Actually, it has probably been outlawed by the NCTA-written state laws banning municipal broadband. Welcome to the US of A. Unless you have billions, your woes don't matter. Hey, at least we can laugh at how terrible the cable companies are in places like this. Then we go sign up with them because we have no choice.
»gizmodo.com/here-are-the ··· 66666656

»youtu.be/BBsJ9VSQvbE
Bigsease30
join:2004-08-18
Georgetown, TX

Bigsease30

Member

Re: Deregulation at its best

Thank you for the information. It gave me a lot to think about.

Review by chrono32123 See Profile

  • Location: Ruston, Lincoln, LA, USA
  • Cost: $98 per month
  • Install: about 1 days
  • No Cap
Customer service response, stable connection, slightly faster speeds, no contracts, unlimited option
Constant push for bundling, long hold times, data caps, unlimited data pricing is confusing
Great value compared to other cable ISPs and no contracts makes life so much easier.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

***UPDATED 10/27/2017***

I was having issues with my connectivity and even though I provided modem stats and logs no phone rep would listen. My connection was intermittent and their solution was to blame my equipment. They sent out a couple of techs, they came and tested the signal levels, looked at the line off of the drop, and tightened up the couplers. They leave and within a few mins the connection drops again. I was told if it dropped again it was likely my modem. I buy a new modem and it appears fixed. Connection drops again. I call support, they blame the hardware, I exchange the modem (this is modem #3 at this point) and install the new one. It works for a time and then the connection drops a day later. They send out another tech, he completely re-wires the connection off of the drop to the house, adds a housebox to keep out rain and such and then goes on his way. The next day the connection drops again. Keep in mind that every time the connection drops I'm pulling signal levels and error logs. I call support yet again and explain that I keep having connection issues and that there is no way that it's my equipment. I have the logs and signal levels that show what's going on every time right before the signal drops. They send out a senior technician to come and look. He comes in, hooks up his diagnostic modem, tells me the same thing. He checks the outside wiring, tells me that the way it was redone was wrong but isn't part of the problem, and says he's going to keep an eye on it if it drops again. He leaves and I'm frustrated. Within an hour he and another tech are back out at my house checking the drop at the pole. After clearing some overgrowth on it he notices that the line has been chewed a bit and likely became wet as well. He rewired it and I haven't had an issue since.

I'm not mad that there was a problem. Stuff happens and we need to fix it. The problem I had was that even though I kept offering proof and numbers to show what was going on I was completely ignored. I get that there are procedures and rules they have to follow but time and again I mentioned that the problem wasn't at my house but likely on the line itself. While the senior tech was at my house I mentioned the logs and he said that they don't even both looking at those. I also asked about the new modem I have and why it only had 2 upload channels when the modem is capable of 4 and he said that they only use 16 channels. I don't know if he meant total but I don't believe that is true either because I'm using 16 channels down but up I'm only using 2. I don't know if that indicates further problems but it's something to consider.

I suppose I'm just disappointed because I work for a telecom and have a pretty good idea about the hardware a buy and even though I've proven that I at least knew how to troubleshoot they ignored my suggestions for what could be the problem or at least another clue to help solve the problem.

***Updated 5/23/2016***

Package: 100 down / 8 up

Equipment: Motorola SB6141 (I purchased this, not supplied by ISP)

I felt the need to update my review after I had re-located, upgraded my speeds, and bought a new router/AP.

There's not much more to add here that wasn't stated in my previous review with the exception of the new unlimited option. It's pretty convenient but the pricing model was very misleading/confusing. I was under the impression that I would have a $5 increase when I added the unlimited but instead it was $10 and some more below the line fees that I wasn't aware of so instead of a small increase of ~$5 we're now looking at an increase of ~$12. That being said, the unlimited option is pretty great and I've yet to see any issues with performance even with tons of downloading and streaming going on. I recently purchased new network hardware for my house and have been testing and monitoring the performance across my new equipment and have yet to see any performance significantly below what I pay for. All in all I'm satisfied so far.

***Original Review***

Package: 55 down / 3 up

Setup: Relatively Painless

Equipment: Motorola SB6141 (I purchased this, not supplied by ISP)

I've had my service with Suddenlink for about 6 years now, first with my college roommates and now my own account. I've used both their internet and hdtv service at various levels and have never been disappointed with the services themselves and for this review I'll only cover my most recent account which is post roommates. I also want to point out that my level of experience with networking and computing is higher than average as I am a software developer working with network hardware.

About 6 months ago I got married and moved to a new home. With that we both wanted internet and hdtv so I signed us up with Suddenlink and it was easy. I brought them the cable modem and signed up for new service, the whole process took about 30 mins or so. The cable line running to my house had been removed so I had to request a tech come out and install a new line into my house. The process was relatively painless but I wasn't able to go home after signing up and use my new service because there were no available techs that afternoon, the next appointment was two days from signup. I wasn't upset because this situation was unique anyway and not the fault of Suddenlink. The guy that installed my new line was excellent and willing to explain what he was doing and even offered me some advice on setup. Everything was working great and continued to do so for the next 5 months.

Now, the bill had been about $104/month for HDTV and the 30Mpbs connection. Which was ok I guess but we realised that for the entire month of February we weren't using the cable box for TV, we had been streaming all of our TV shows, of which there are very few. I decided that we can save a few bucks and cancel the HDTV portion of the service and just pay for internet and while I'm at it go ahead and increase the speed because why not. I made a call to cancel service and was offered 107Mbps down for $95/month or 55Mbps down for $55/month. I decided that the lower speed would be sufficient seeing as how we've been ok with 30Mbps so far. The customer service agent was struggling with cancelling the TV package and keeping the internet on my account but she eventually figured it out, she also had to send a tech out to install a filter. The tech comes out and installs the filter and I get home from work to find that we have no connection. This is where their customer service really shined through, I called around 6:30 PM and he worked with me and got a tech sent to my house at 7:15 PM the same night. This was unexpected but awesome we were back up and running sooner than expected. The tech came and checked everything and was on his way. We were streaming video again! Although, it was sort of choppy and seemed to desync more than usual. I ran a speed test and to my surprise I was getting 2Mbps down and only a handful of Kbps up. Something was still wrong so I reset my modem, as usual when these things happen, and then when I try to retest I'm redirected to an account activation page. I followed the steps on the page and kept getting a failure message. To the phones again, this time with a longer wait but it was around 9:00PM so I suppose it's understandable. The agent that helped me was just as awesome as the first one, he was very nice and helpful the whole time. We eventually resolved the issue with the help of his supervisor's elevated permissions. I was seeing normal speeds last night but the agent did notice that my signal levels were lower than normal so he set up an appointment for a tech to come to my house and check it out.

So far I haven't had a really bad experience but I did learn that the tech that installed the filter was confused because his ticket said to install a filter to block all services because the original TV cancellation had pushed a cancellation on both services anyway. I'm glad they were prompt to fix it and hopefully they have documented this bug and have at least slated work to fix it.

I recommend Suddenlink if it's available because they are a pretty good ISP, they aren't cutting edge but they are very reliable.

member for 8.9 years, 652 visits, last login: 2.8 years ago
updated 6.4 years ago

MOC
join:2015-10-18
NC
Netgear CM600
Ubiquiti EdgeRouter PoE
ARRIS BGW210-700

1 recommendation

MOC

Member

Lower their rating

I hope you lowered their ratings you have on here as a result. Most of their techs are incompetent and since Altice bought Suddenlink, they're just exacerbating the issue by cutting jobs and not providing the resources to even maintain equipment because supposedly they're moving to FTTH. FTTH isn't live anywhere and reality is they may have it in a few areas in 3+ years. They should have checked the drop at least by the second time when the modem and inside wiring was ruled out. Honestly, it would have saved them repeats to just take a look at it while they were out there the first time when they didn't find any issues at the house.
chrono32123
join:2015-04-08
Ruston, LA
ARRIS SB6183
Ubiquiti EdgeRouter X
Ubiquiti Unifi UAP-AC-LITE

chrono32123

Member

Re: Lower their rating

I did lower the ratings. I'm not unhappy with the service but this one issue was a major pain point I've had with them. I really would hope that fiber or 1Gig service of some sort would come to my area soon. If it's SL then I'll stay but likely the first one to offer it will have my business.

Review by Aquineas0 See Profile

  • Location: Georgetown, Williamson, TX, USA
  • Cost: $150 per month
  • Install: about 3 days
Decent service, close to performance cap
Nickle and dime charges, forced modem rental for 1Gbs speed
Can't wait for competition to provide other options
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

(Updated Review after a move to Georgetown, TX)

I'm paying $150 a month for unlimited 1Gbs speeds. Originally I was paying that for phone, tv, and internet, but that jumped more than $100 after the initial deal was up. Part of the $150 is a modem that you are forced to rent for $10 a month if you want the 1Gbs speed (buying a modem from them is not an option), plus $5 "Safeguard" (which basically insurance if you have a line problem). I ordered my own modem (the same brand as the one they force you to rent if you want 1Gbs speeds, but a different model), and that modem is rated at 1.4Gbs, but with the customer-provided modem I am only getting 750Mbs. I am so frustrated with this kind of crap. As soon as there's an alternative in my area that offers 1Gbs, I'm switching. Customer loyalty is built by not pulling "cute" stunts like this.

member for 19.4 years, 9 visits, last login: 6.9 years ago
updated 6.9 years ago

Pete Abel
Premium Member
join:2008-01-15
Saint Louis, MO

Pete Abel

Premium Member

With Suddenlink

I'm vetted to help customers in this forum (»(post #24974222 no longer exists)). If you're willing to share name and address on the account, I'll escalate your issue to the highest-ranking manager for your area and ask he and his team to follow-up ASAP. I can be reached through IM in this forum or directly by email: pete.abel@suddenlink.com.

linicx
Caveat Emptor
Premium Member
join:2002-12-03
United State

linicx

Premium Member

Suddenlink is

The parent company is an outfit in New Jersey that opened an Office in St. Louis so as to absorb Cox customer service as it sold sold out its small and mid-markets from coast to coast. As a former resident of Missouri I feel I am qualified to speak.

I lived in Missouri for several years during which time I had Internet access from Cox and SWBell as well as a home grown local ISP, WISP, and dialup. I have a horror story about all from sending an installation CD that was incomplete, to having the worst possible washed-out cable service at home. I was the last customer in the 'hood'.

In the end I dropped Suddenlink for bad service, lame excuses. and false advertising. Calling the 28.8 dial up modem "de facto" speed in America did Suddenlnk no favors. By then it was offering some type of traditional broadband service to the home that had far surpassed all dialup speeds set by Cox years earlier.
Expand your moderator at work
Aquineas0
join:2004-10-28
Montgomery, TX

Aquineas0

Member

Updated.

I wanted to do my due diligence and provide an update to this issue, as it's only fair to Suddenlink to do so. I had two Suddenlink techs show up at my home this morning to try and help me solve my intermittent connection issues. It turns out that there are actually two problems. The first and primary problem is that my Motorola SURFBoard Gateway SBG6580 Docsis 3.0 modem is either malfunctioning or is incompatible at some level with the Suddenlink network. I'm going to go under the assumption that it's malfunctioning, because it worked well for the first month of service and then suddenly went south. The super-professional technician left me a test modem to try for 24 hours, and if that works fine, I'm going to switch to a brand-new previously unopened Cisco DPC3000 that I had previously purchased (in case my Motorola Surfboard was defective).

The other issue is that there's a possibility that the line from my home to the tap was nicked upon burial (as evidenced by the fact that my phone service tends to go AWOL in the rain).

Thanks to Suddenlink's responsiveness and to Pete Abel for getting the ball rolling to get this resolved. It would seem in this case that the primary issue is probably caused by my own equipment. I just wish I could have discovered this a month ago.
Pete Abel
Premium Member
join:2008-01-15
Saint Louis, MO

Pete Abel

Premium Member

Re: Updated.

Happy to help out. Keep us posted.

Review by firehazemt See Profile

  • Location: Pineville, Rapides, LA, USA
  • Cost: $132 per month
  • Install: about 5 days
fast install.. good steady speeds
contractor techs suck
pretty decent but no other choice here really
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

moved into apartment and had SL here in about 5 days to install modem and tivo.. tech claims everything was good but at night i would lose service. had another tech come out and replace modem and put me on a different drop. everythings been perfect since. no complaints really. called and got my monthly price down to 132$ for everything. wish they had promos for the paid movie channels. speeds are very steady. tivo is good and the digital cable is also good. only thing i dont like is how they have the family, sports and movie packages. they need to just combine them into one package for digital cable with and without movie channels. would like them a lot more if they did that. about a month after i started service i went and got the arris dg2460 modem and i love it. another thing they could change is have more free movies on VOD. comcast had a lot of free stuff on streampix that i enjoyed. SL makes you pay for any movies on the VOD.

member for 23.1 years, 1843 visits, last login: 1.3 years ago
updated 7 years ago


Review by G00SE See Profile

  • Location: Conroe, Montgomery, TX, USA
  • Cost: $102 per month
Excellent reps, techs, and service, very slow on phone problems
blazing speed now with 100 plan, but mainly have it for the usage
overall 9 out of 10
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Update 06/07/2015: Overall, service is good, 'now have the 150mb plan, but phone repair is taking a lot of time, and I don't like the ideal of techs working the phones as "on the job" experience; maybe monitoring them for a while would help. Phone modem service could be greatly improved; it may be a little more complicated than just the cable, but it ain't "rocket science". Arris/Motorola could be a little more forthcoming (which ain't gonna happen) with info on their modems. Bad experience was when an internet modem was replaced and the tech assigned my MAC to another customer, plus long wait time for phone caller id repair; good experience would be friendly service from all people at Suddenlink I spoke with, 'most' of the techs really know what they're talking about and go out of their way to help customers, and I've had a couple of techs follow up a problem to insure it was resolved.

***************************************************************************************************************

Update 10/01/2013: Initial Review remains unchanged, except to verify more reliably the same information.Two stars (asterisks) indicate updated information:

*****************************************************************

[please note the price includes telephone service also]

I've been with Suddenlink in Conroe since the company purchased the service from Cox.

Overall, I'd rate Suddenlink a 9 out of 10 on service, 10 out of 10 on

tech support, 10 out of 10 on wait time and company representatives. Ordering and installation was easy and carried out efficiently.

The only things I see from time to time are slower than normal speeds (I have 20MB down), but, on the other hand, at times I see speeds quite a bit faster.

**Speed is more consistent at this time (2013).

I download quite a few isos, and other software, and consistently have but a short wait for the majority of downloads.

I've had only good experiences with tech personnel, although once when we tried the video service, the rep cutslow speeds at times (seldom now though), but iso's and large video files dow one of the cables I had installed. Still, I'd go with the video, but my wife just has to have dish and their super DVR's ! Phone service has been excellent.

**We tried TIVO with their cable service, andpdate 06/07/2015: Overall, service is good, 'now have the 150mb plan, but phone repair is taking a lot of time, and I don't like the ideal of techs working the phones as "on the job" experience; maybe monitoring them for a while would help. Phone modem service could be greatly improved; it may be a little more complicated than just the cable, but it ain't "rocket science". Arris/Motorola could be a little more forthcoming (which ain't gonna happen) with info on their modems. Bad experience was when an internet modem was replaced and the tech assigned my MAC to another customer, plus long wait time for phone caller id repair; good experience would be friendly service from all people at Suddenlink I spoke with, 'most' of the techs really know what they're talking about and go out of their way to help customers, and I've had a couple of techs follow up a problem to insure it was resolved.

*************************************************************************************************************** it was outstanding, except that my wife refused to learn a new **system, so we went back to Dish.

**I have had to switch telephone numbers 3 times this past summer of 2013 because of nuisance calls from **peddlers, and Suddenlink was helpful and cooperative with this situation.

Equipment used has been Motorola and now Arris.

The only other 'real' option here is DSL, which I had for a short time and didn't really like, although it worked OK, but that was years ago, but still, I don't see that many friends now who have the DSL service. Of course satellite is an option, but not a viable one, and Verizon is too slow and too expensive.

**Still no other viable options should I have pdate 06/07/2015: Overall, service is good, 'now have the 150mb plan, but phone repair is taking a lot of time, and I don't like the ideal of techs working the phones as "on the job" experience; maybe monitoring them for a while would help. Phone modem service could be greatly improved; it may be a little more complicated than just the cable, but it ain't "rocket science". Arris/Motorola could be a little more forthcoming (which ain't gonna happen) with info on their modems. Bad experience was when an internet modem was replaced and the tech assigned my MAC to another customer, plus long wait time for phone caller id repair; good experience would be friendly service from all people at Suddenlink I spoke with, 'most' of the techs really know what they're talking about and go out of their way to help customers, and I've had a couple of techs follow up a problem to insure it was resolved.

***************************************************************************************************************any valid reason to change providers.

member for 21 years, 511 visits, last login: 97 days ago
updated 7.6 years ago


G00SE
Premium Member
join:2003-03-07
Conroe, TX

G00SE

Premium Member

Review: Recent Service Problems

It's been quite a while since I reviewed Suddenlink, and I did have a recent problem with download speed being extremely slow, so because of the length of time since the last review and because of the recent problem, I thought additional information was needed.
I had a problem with download speeds being extremely slow. I tried all the usual troubleshooting steps normally taken with a problem such as this (checking connections, resetting modem, etc.....) before I finally decided to call tech support at Suddenlink.
Normally, I have always spoken with a tech who would go through their normal troubleshooting steps, and ask me different questions.
This time things were a little different. We did go through the normal troubleshooting steps, but after that, it's like I was tuned out completely, and the tech was running tests to my modem and verifying different things. Normally, the tech will talk with me and at least listen to anything I might have noticed or anything else.
Not this time. After running all the tests he could run, the tech immediately stated that someone would have to come out. We set up a time a couple of days away, and that was it. In the interim, I checked some other things that I hadn't looked at before, and found that a simple problem was causing the slow down in speed. My speed went back to "normal" (I have 100MBz, but it normally hits in the low 90's) and I canceled the technical visit.
Point is, and it's no huge deal, is that this is the first time that I've ever spoken with a tech who didn't listen to a thing I had to say, but just went ahead and scheduled an on site visit by a tech. No huge thing, and this is the first time this has ever happened, and it's hardly any big deal.
And a word to all the other techs I've spoken with a Suddenlink: Thanks for the courtesy and for helping me solve problems in the past; this is no reflection on the tech dept, and not that big a deal to start with. I guess customers just like to think they're at least listened to, even if a tech is just humoring that customer.
My rating of Suddenlink remains unchanged, and I still give them high ratings in all but one thing: their telephone answering service is not that user friendly, and the music could be nicer, but again, this is nothing earth shattering that would keep me away.
Overall, great service which is very much appreciated.

Review by mr911189 See Profile

  • Location: Amarillo, Randall, TX, USA
  • Cost: $19 per month
  • No Cap
Really fast and stable
Pre Sales information
Very nice internet
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I got the 200Mbit package for unlimited data and my own hardware online. First thing you might consider doing after getting service with Suddenlink is look at your service plans on the account online for more info. Make sure everything is right and you don't have any hidden uninformed extras (this saved me money) added on the bill. I love the fast stable service and I have no lag doing anything on it. I play games while downloading and uploading files all while binge watching shows or movies on multiple TV's on this Internet. The bad thing that stands out is unnecessary extra services sold and the unstable hardware rented. In addition the people selling the service are not usually tech savvy enough to answer anything, except pricing!

member for 14.5 years, 356 visits, last login: 96 days ago
lodged 7.7 years ago

goonierag (banned)
join:2003-07-18

2 recommendations

goonierag (banned)

Member

dang,paid stooly.

damn,unless this is a altice paid stooge,I don't know what to say,try 74 dollars in 24 months,for 100/7.5,like will happen in WV,must have allot of competition there.
mr911189
join:2009-09-02
Amarillo, TX

mr911189

Member

Re: dang,paid stooly.

Not a fake review I'm happy and yes we have competition here NTS Communications offers gigabit here. Suddenlink also does gigabit in this location.

Anon29b9c
@suddenlink.net

2 recommendations

Anon29b9c

Anon

Fake?

How are you only paying $19 for 200mbps? This has to be a fake review.