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Review by thegame56 
member for 6.1 years, 13 visits, last login: 5 years ago
updated 5.4 years ago
 Charleston,Kanawha,WV
 $60 per month "Extremely fast speeds" "A little pricey" "For the area of charleston wv you cant beat this connection"
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I started with 3mb service with 256kb upload got a free upgrade to 6mb service 256kb upload and now I just got a 3rd upgrade for only $20 more to 12mb service and 800kb upload. Sure its a bit pricey but for $60 a month the speed is great. I have been using SuddenLink since it was charter I have never really had any problems except for some minor line trouble but they were here the next day and it was fixed in 10 minutes by replacing a line.
»www.speedtest.net/result/214438833.png
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 Review by techman
member for 8.7 years, 4063 visits, last login: a few hours ago
updated 5.4 years ago
- Ayden,Pitt,NC
- $40 per month
- "Better than DSL"
- "inconsistency of download speeds"
- "OK would like to have more consistency in d/l speed"
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I am reasonably satisfied with Suddenlink as an ISP. I have not had the issues that some of the other folks in my area have had
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 Review by RankDT
member for 12.5 years, 451 visits, last login: 52 days ago
lodged 5.4 years ago
- Minden,Webster,LA
- $49 per month
- "It's beats the heck out of dialup. It's reliable"
- "none"
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I love my Suddenlink. I installed it myself years ago when Cox first came out with it in our little town. I was the first customer outside of the Cox technicians. The install was a snap. Over the years as the bandwith has went up I've gotten the increase. It is now up to 10 Mbps. It is very reliable. Enough so that I have internet telephone with Packet8 (to 'ell with MaBell). Now if my wife would only let me go cellphone only. I now have the Motorola SB5120 Cable Modem.
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Review by ugs
member for 5.4 years, 0 visits, last login: 5.4 years ago
updated 5.4 years ago
- Nixa,Christian,MO
- $83 per month
 about 5 days- "DSL will be available soon."
- "Their service and customer service is horrible."
- "Find a provider thats worth your time and money!"
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I'm not usually one to make a short story long, but this review requires a history in order to fully appreciate my experience with Suddenlink / Cebridge. I have been a customer of Cebridge / Suddenlink for approx. 5 years now. It started with Cebridge 5 years ago, when my wife and I lived in an apartment complex in the neighboring city. At that time we were experiencing poor service with multiple outages daily. It began to get to the point where our service was out for nearly 3-5 days at a time. During these outages I placed calls to Cebridge daily, begging for a resolution. Eventually Cebridge sent out a technician who got to our apartment and advised us that he thought there were too many neighbors pulling down the signal. The technician attempted to utilize my PC to check my connection and was able to check my signal strength after I walked him through how to use HIS broadband explorer tool. Eventually the technician left with no resolution. This part of the story is the fun part. Generally when a person is telling about an experience, its not uncommon for them to make statements like "mys service has been out like a million times". While it seemed as though my Internet has been down a "million times", in all actuality and fairness, it had only been down 4648 times (according to our local office who pulled the stats from broadband explorer). That nightmare eventually ended when my wife and I bought a brand new house in the city in which we live now (approx 10 miles from our old apartment).... or so we thought. As luck would have it, this was just the beginning. Shortly after moving to our new home we were informed that this amazing new company named Sudden Link had purchased Cebridge and that all our dreams of kittens and fast, reliable Internet were about to come true. Upon switching to Sudden Link everything seemed normal for about the first 2 months. Service did not improve, but it didn't get worse. After the 2 month stretch of "the same ol' thing", Sudden link finally announced that they were moving all of the customers in our area to a new customer service area (whatever that means)? When the "switch over" occurred I came home to find that my magic box commonly referred to as a "cable modem" was not syncing with cable company. I immediately did a ipconfig /all, and quickly noticed that my ip address that had been assigned by Suddenlink was 169.x.x.x (commonly assigned for null service). I called the phone number on the bill and reached a representative that was about as helpful as swimming with an anvil in the ocean. She advised me that she was no longer able to support my account as it had been "relocated" to another call center. I asked the kind lady what that meant exactly to which she replied, "I'm not sure, all i know is that i cant help you". She immediately transfered me to a second gentleman who also could not help me. After approx. 2 hours of my favorite game of transfer tag I reached a gentlemen who advised me that he could help me... normally.... but not right now... because his system was down. I asked the rep when he expected the system (that controls the ip assignments) to be available to him again. He stated that it was down for "scheduled maintenance" and would be available again bright and early around noon on Monday (its Friday night at this point).
I realize this is getting a bit lengthy so I will get to the point.. Throughout the next few months I had nothing but slow connection speeds, outages and overall very poor performance (performance similar to driving a Ford Pinto in a NASCAR cup). Each time I called a rep they had the same basic answers...
Suddenlink: I'm sorry sir, but there is currently an outage in your area,
Me: Oh really? When do you expect it to be corrected?
Suddenlink: I'm sorry sir, but we don't have that information.
Me: Ok, so what do I do to get compensated, as this is my 5000th plus outage!?
Suddenlink:Ok sir, I will notate the account for you and you can call back and get credit for the time your service was out.
Me: Ok, thank you!
Upon calling the next day I was rudely advised that there was no notation on the account and therefore; the adjustment could not be applied to my account. On the rare occasion that I actually spoke with a rep they advised me that they could only credit me for the prorated time that my service was out. The rep explained that my service had only been down for 2 hours and that the credit would only amount to a few cents. I attempted to explain to the customer service rep. that I understood that however, I was having two hour outages every 3-5 hours. No matter how I attempted to explain it, the rep did not seem to understand.
As little as two days ago I had my Internet go down for over 24 hours. I called and advised the tech support rep.. heres how it went. (I'm replacing the reps name with a fictitious name).
Suddenlink: Than you for calling Suddenlink tech support, my name is "Angryattheworld" how can I help you?
Me: Hi Angryattheworld, my Internet is down AGAIN, I need to know how long it will be down this time.
Suddenlink: Ok sir, well its not an outage, it appears to be scheduled maintenance.
Me: Ok, well my Internet is not working... thats all that really matters.
Suddenlink: Well.. Its not an outage, its scheduled maintenance!!!
Me: Ok, Angryattheworld, I'm not sure what your trying to prove or what it matters... but my Internet is OUT, as in its not working.. therefor its an outage as far as I'm concerned. How long will it be out?
Suddenlink: Ok, I'm done discussing anything with you, have a nice day (click).
Anyhow, moral of the story is.. I have checked and checked for alternative solutions. AT&T DSL in general is available in my town, and is promised to be working its way to my little piece of the universe, I'm just hoping that it gets here fast. Thus far it appears to be like the illusive unicorn.. everyone is talking about it but no one has actually seen it. I know as soon as anything else is available in my area I will dump Suddenlink like the ugly girl at prom. If their customer service continues on its current path, I'm sure that all of their fiber will be for sale in the not too distant future.
NOTE: In all fairness I don't really have a problem with the price of the service, I feel that it would be a decent value, if it worked. Most of the technicians that come out (aside from the one in the story) are decent guys who seem to be genuinely interested in helping you out. The poor service performance and even worse customer service skills (or lack of) from customer service is not the field techs fault. It seems to me as though these techs are just kinda stuck in the middle.
I'm sorry once again for making this review so long, but it was necessary to portray my actual adventure with Suddenlink over the last 5 years. I hope that everyone reading this can learn from my mistakes and get a provider whose worth their while.
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Review by wndrrd
member for 5.6 years, 4 visits, last login: 5.2 years ago
updated 5.6 years ago
- Mason,Mason,WV
- $118 per month
- "Everything"
- "None"
- "Way better that Charter!"
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I don't understand all the bad comments about Suddenlink. I lived in Columbus,Oh about 2 years ago and had Time Warner for awhile and I have to tell you the were the worst! Lost connection all the time my bill was to say the least way over priced. The worst was evening times internet would slow to a crawl!
I switched to WoW they were ok. Internet was over priced for there speed. I moved to Mason WV. In the back of my mind I thought I was in for it small hick town i'm screwed. Charter and Sat were the only options. So I got Charter they SUCKED! Way way over priced! The PQ was BAD internet speed was OK. So I dropped the cable and kept the internet and got Dish Network. Didn't really like Dish but it was cheaper and got more channels. then a couple months went by and Suddenlink bought out Charter. Suddenlink called and wanted me back and offered me a sweet deal for my cable. I get every channel including HBO, Showtime, Starzs, Movie Channel and all HD channels with internet ( 6MBs) for 118.00 a month! My wife works from home and uses telnet and even when she is working I don't notice a change in speed. My bills are always right and my cable signals are great! HD looks super! I love Suddenlink! Side note- I get more HD channels than my friends in columbus that have TW and WoW. And my bill is cheaper!
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Review by chubber
member for 5.6 years, 1 visits, last login: 3 years ago
lodged 5.6 years ago
- Kilgore,Gregg,TX
- $70 per month
- about 1 days
- "only game in town"
- "still no regrets"
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first off, i'm an ex-employee of cox/suddenlink, having worked as a tech support agent for nearly 6 years. during that time, i read the reviews here religiously, and was bothered by what i read, mostly all rotten reviews, and given some of the issues described in the reviews, i understand the animosity. i am in one of the smaller texas markets, and since i personally have had cox/suddenlink services, i have never encountered any of the connectivity issues i have read about here, and even as an employee, it made no difference. if i had an outage issue, i still had to call in to the call center for whatever reason, and if a truck roll was called for, i got the next available, like anyone else. i will say i've had the occasional weather related outage, or a headend server down, or a splitter go bad, but nothing i could do about those. and yes, i can sympathize with the extended hold times when calling for support, and i agree, at times they are horrendous. you should have been on my end of the phone.......lol.
all that said, i finally realized that most of the reviews here were from dissatisfied customers, and it was refreshing to read the good review, be they few and far between, and the bother it caused in me subsided. by all means, continue the reviews, good and bad, and trust me, if my connection becomes as unstable as the ones posted here, and i have the problems i read about, i will upgrade this review. overall, however, i am more than pleased with my service.
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Review by Jankos
member for 6 years, 5 visits, last login: 5.6 years ago
lodged 5.6 years ago
- Jonesboro,Craighead,AR
- $35 per month
- about 3 days
- "Good speeds, getting speed doubled for free soon."
- "Long wait for customer service/ tech support."
- "Best internet around my area for the price."
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No phone line for DSL.
Ordered 4Mb/512Kb package and getting upgraded to 8Mbit for free soon.
Ordering was easy, and install consisted of a tech doing something on a box outside.
Received a Ambit u10c018 cable modem for $30 (purchase, not rental)
The good experience that stuck with me was the free upgrade, and the bad is the maintenance and downtime while the upgrade is in progress.
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Review by sbyte2
member for 5.7 years, 22 visits, last login: 5.4 years ago
lodged 5.7 years ago
- Gallipolis,Gallia,OH
- $29 per month
- (12 month contract)
- about 2 days
- "Good speed, Fast install, Great Reliabilty"
- "Little expensive"
- "Great value for the money"
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»/linequality/nil/2271824
Those are my line quality, and speedtest both which are pretty good. Im very satisfied with suddenlink. The only thing is I'm suppose to be getting 6 meg service but i never see 3. Overall they are a good value for the money. Id recommend them
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Review by bascobunch
member for 6.3 years, 2 visits, last login: 5.7 years ago
lodged 5.7 years ago
- Natchitoches,Natchitoches,LA
- Contract price not specified.
- "Fast internet 8 to 10 meg"
- "call center on hold to long"
- "internet is better than dsl"
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Broadband cable speeds better and more consistint than dsl phone
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 Review by balloonshark
member for 6.7 years, 560 visits, last login: 15 days ago
lodged 5.7 years ago
- Elkins,Randolph,WV
- $71 per month
- "The service has been reliable"
- "Strict throttling/cap policy in my area"
- "Reliable service but don't plan on downloading much"
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I'm in the Elkins area and the company name before was Cebridge. The price I stated is for a discounted bundle package that includes basic and expanded tv $45.95 and broadband internet (3mbps) $30.95 with the bundle discount of -$5.00. This is a new price increase effective as of Sept. 2007 and is the 2nd price increase this year.
I have had my service since late summer of 2005. It has been very reliable and was fast until the install of a QOS enforcer to limit bandwidth. This happened Jan. of 2006. The throttling continued to get severe to the point that when you downloaded 20MB, your service would get throttled to 256kbs/256kbs. I'm told that they very recently upgraded and the caps would be lifted. This actually happened this weekend and from my initial observations, everything seems better. During this recent upgrade, connections have not been so reliable. I'm hoping that this was exclusively due to the upgrades.
Things Suddenlink can improve on is the communication to it's tech support. They either clearly didn't know what traffic shaping/bandwidth throttling was, or they were told to deny it. We also need the speed upgrades that most of the state is receiving for free. They are getting 6mbps connections and we are just finally getting our service up to speed after a long period of neglect.
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