how-to block ads
|
next review in page
 Review by Smokey99 
member for 8.9 years, 564 visits, last login: 136 days ago
updated 1.9 years ago
 Nitro,Kanawha,WV
 $70 per month about 4 days "Fast install, excellent and reliable speed!" "DOCSIS 3 modem rental fee" "Almost five months with no problems in Charleston, WV!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
After months of reliable service from Suddenlink, I experienced my first long-term outage last week. The issue turned out to be on my end (my Motorola modem failed), and an issue on Suddenlinks end. I reported the issue to Suddenlink at about 6AM, and was pleasantly surprised that a tech was out to fix the problem and install a new modem by 4PM.
Great job Suddenlink... I am very impressed with the service!
I just had my service installed today, the time from order to install was less than 5 days! Much better than my experience with Verizon (now Frontier). I had not issues with the realibility of Verizon's 7.1mb DSL. I never experienced any downtime that I can recall in the six years that I had the service. However, since 7/1 when Frontier took over I have experienced 2 different episodes of downtime, each lasting more than five hours.
I purchased the Motorola Surfboard DOCSIS 3 modem from Amazon.com for about $85 to avoid the $10.00 monthly fee. The service was installed today and I am amazed.
It's been a month and so far no down time. Great service, great speed, great pings!
**Update** 11/23/2010
It's been about five months since my installation, and I am pleased to say that I do not regret the switch from Verizon/Frontier to Suddenlink; in fact, I wish I had made the switch sooner. Great, reliable speeds in the Charleston, WV area (Nitro).
Comments:
 | next review in page (previous review)
Review by mv0093
member for 10.2 years, 3082 visits, last login: 28 days ago
updated 2.2 years ago
- Bastrop,Morehouse,LA
- $180 per month
- "Internet stays up pretty consistently."
- "No bump in speed that last 3.5 years"
- "Nothing spectacular"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
UPDATE: My last review was almost 3.5 yrs ago and we are still stuck with the same speed tiers of 8Mb and 10Mb down in my area. We also don't have VOD, but they have been very good about consistently adding more HD channels. I believe we are at around 48 if you include the premiums.
I know they are upgrading areas with their project imagine initiative. I'm just ready for our area to be one of them.
-------------------------
Previous review:
Our area was previously COX and then Suddenlink took over. After first taking over the HSI connection would drop and go out or D/L speeds would cut in half, which never happened when COX was running things. But in the past few months things have gotten much better. I haven't had any disconnects and D/L speed was doubled (4Mb to 8Mb/5Mb to 10Mb). I still experience lag every once in a while when downloading a file or opening web pages.
I think they are doing much better and hope they continue to improve. I also recently added the HD package. They FINALLY started offering it in my area. (around October 07).
Comments:
| next review in page (previous review)
 Review by tonymaro
member for 13.5 years, 154 visits, last login: 2.1 years ago
lodged 2.2 years ago
- White Sulphur Springs,Greenbrier,WV
- $150 per month
- about 3 days
- "Get full advertised speed, low and stable pings"
- "Salesperson screwed up didn't add voicemail, cost more to add later"
- "Better than other locally offered services"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I've had Suddenlink cable since they bought the small regional provider here several years ago. I previously had a package deal with Verizon (wired) for home phone, DSL and unlimited long distance for $99 / month + tax and fed fees. Frontier bought the Verizon customers here and the service went downhill fast. Ping times doubled, download speeds didn't even approach 1 Mb and I was supposed to have the maximum 1.5Mb. Frontier also was unable to automatically bill my AMEX like Verizon had, so I finally switched.
I got 10up/1down from Suddenlink, along with phone services added to my cable bill for about an increase of $60 / month. The Internet was on within 3 days, and porting my phone number took just over a week.
The ping has been rock solid, and runs less than 1/3rd what the pings on Frontier were (i.e. average game server reports 40ms versus 150ms on Frontier.) Speed tests confirm the 10 Megabit throughput and close to the 1 Megabit upload speeds.
The only downside so far is that the salesperson specifically asked what phone services I needed and I stated "voicemail and call waiting" - yet my package didn't include voicemail. I had to add it after the phone came active for another $5 / month over what I had agreed to. A bit of complaining got them to waive the voicemail activation fee.
The install tech was second-rate, doing a sloppy job of running the coax. I refused to let him touch my computer or Cisco router and he was happy to let me plug all of that in, configure and test the line before he left.
For a very rural location with few options, I'm pretty happy with the service.
Comments:
 Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:8 Reviews:
 ·Charter
| With Suddenlink Thanks for your review. I'm one of the reps approved to help customers in this forum (»Approved Suddenlink Tech Support Agents). If you're willing to send me -- through this forum or email (pete.abel@suddenlink.com) -- the name of sales rep and/or the tech who handled the installation, I'd be happy to engage their managers on coaching opportunities for them. | |
|
| |
| next review in page (previous review)
Review by Xulon
member for 2.3 years, 46 visits, last login: 6 days ago
updated 2.2 years ago
- Enid,Garfield,OK
- $93 per month
- "Slow service most of time"
- "Would not recommend using Suddenlink Service"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
In order to receive reliable service have gone to their 20 mb /s download service with 2 mb/s upload. Otherwise never received the full 15 mb service that was promised was always consistently slower due to the need for a consistent connection was told by a tech to go to the 20 mb service as it was more reliable. I only received approximately 8mb/s service and not the 15 mb/s promised. When it works its great however during the week the service is unreliable and when you call in its a toss up what tech will tell you. During the week you can either receive the 20 mb service that Im paying for or receive 1 Mb/s service very unreliable. Either they will tell you that a fiber optic line is cut, older services will not get service but newer services will. For example 70% Enid will have service and 30 % will not this is per tech. They claim that a fiber optic line has been cut for the past month every week. However if you get a reliable tech they will indicate the fiber optic has been fixed for several weeks. If you talk to the local office in Enid they still claim that the fiber optic line is still an issue.
Have had several techs come and check our service to indicate that its our equipment that is the problem as the lines are fine. However just bought brand new equipment both a router and modem and nic cards.
Definitely would not recommend using Suddenlink if you have any other options in your area that can provide Highspeed service.
Update 3/10/2011: After a month of inconsistent service and with conflicting resolutions speeds finally become consist with the service ordered through Suddenlink. After communicating with Corporate Offices and assistance from them we have had our issues resolved.
After speaking with Corporate Offices and the regional manager for the area I would recommend Suddenlink but be aware you may get conflicting responses from technicians.
Comments:
Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:8 Reviews:
·Charter
| With Suddenlink I'm with Suddenlink at Corp. HQ. I'd like to look into this situation for you, working with the senior-most manager in your area. Would you mind sharing the name on the account?
(Note that I'm vetted by site administrators to help customers in this forum: »Approved Suddenlink Tech Support Agents.) | |
| | | | | | Re: With Suddenlink you and the people who want to help, we've been getting crappy internet for a very long time now. Put several calls in, tried to be nice, had people come out. The last person that came out said he would have someone else come out to look at our connection outside to make sure everything was working there. No one ever came and when we called we were told there was no work order for that and that they would not be sending someone out. You should be ashamed of yourselves, you work for us for a year and then turn to crap nice. Going to dial up, faster than this. | |
| | | Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:8 Reviews:
·Charter
| Re: With Suddenlink I appreciate your frustration and am very sorry you have experienced what you did. That being said, I am at the company's HQ office and I report directly to the CEO. If you would like me to try to help, please don't hesitate to IM me through this forum with the name on the account and the city and state where you receive service. | |
| | | | | Where shall I begin. I knew I would be moving to Midland Texas from the DFW area, I knew my home address 3 weeks before movers were scheduled to get us to Midland. I called Suddenlink and scheduled, TV, Internet and Cable (and a representative regarding security) The day Suddenlink (friday)was to connect the services no one appeared, called Suddenlink the following day and someone would research and return call, the day ended and no one called, now we must wait for the next business day. Called Suddenlink Monday morning and was advised I would have to reschedule, I was advised by Suddenlink a tech came to my house Friday the 18th of February and no one was home. On this day a 51' moving truck was in front of my house, we had movers in and out, front door wide open until after 7pm, this tech could not have missed us, his notes I was told by Suddenlink stated "moving truck in
front no answer" however, Suddenlink couldn't tell me the time of day!!! BS... We never left all day Friday, only family and friends came to us all day!!! So I must reschedule, the first available day is Friday February 25th between 2 pm - 4 pm. Okay, I have no other choice, I provide 2 cell numbers to Suddenlink, I ask they call as they are to arrive
(mistake). Monday Feb 28th I find on my front door, " sorry we missed you" from Suddenlink Security Department, I call them and they advise they cannot install security without the cable/phone, so I rescheduled March 2nd. Friday the 28th rolls around, husband takes off work at noon and sits 10' from front door, I arrive home at 2:30pm, husband advises no one has called or come to house, we wait, at 3:45pm nothing so I phone Suddenlink and they said tech would be arriving soon, we hang up the line, wait, it's 4:30 now, I call Suddenlink again, their notes from tech state the called at 3:22pm and no answer... WOW, my face changed 10 sheets of color in one breath!!!! And Suddenlink is asking me what day I would like to reschedule!! I am not rescheduling, I've already rescheduled, I need a supervisor!!! Supervisor reads notes, sees I called at 3:50, he is not sure how a note now states no answer at 3:22..... They can't locate the twit with my equipment, he has already gone home for the day, but they will get another tech once he completes the job he is on he will come to my house. Okay,... At 6:40pm we have a tech, he doesn't have 100% of my equipment but he has 90%. He (Scott)connects cable, phone and Internet, it's late, but Scott was a trooper, he even returns late Saturday evening with the rest of our boxes. 24 hours later and the TIVO box on HD channels states
" not authorized" blah blah!! Today it's March 18th the 2nd time security has attempted to install the system and rescheduled again for
the 31st of March, this morning I got the "unauthorized" on TIVo...change the channel, give it a few hours, it will work later.... various Channels freeze.... Internet was coming in at a 4... Paying for
10... Suddenlink should pay me for their headaches...... AT&T and Grande I am told will be in this area soon.... If you have a choice find someone who cares | |
|
| |  Speed
| |
|
| |
| next review in page (previous review)
Review by serpent r
member for 2.3 years, 38 visits, last login: 1.8 years ago
lodged 2.2 years ago
- Tyler,Smith,TX
- Contract price not specified.
- "Great connection quality and speed."
- "Install didn't go quite as well as expected."
- "A very good service, at least in Tyler TX"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
Left AT&T dsl and phone this January, owing largely to a lack of speed upgrades, and got Suddenlink's 20m Internet service. Over all I'd have to say that I was pleasantly surprised, not only a the raw speed, which usually tests at around 45m on the downstream, but also connection quality, with ping times usually below 20ms. The connection quality was unaffected even by that snow and ice storm that hit a little while later. I purchased my own modem, a Motorola Surfboard 6120, and I'd recommend that one very highly. The front counter lady that set up my install was pleasant and friendly. The only wrinkle in the process was the install, the third party installer was very efficient and personable, but raised the cable drop line such that it twisted with the At&t drop line. Didn't think much of this at first as we never really used that phone, but a family member that tried to call during that 2 day period between our install and the day we canceled At&t service said that our phone was out. If we had any intention of using At&t service this would have been much more of a sore spot, but as is was only a minor annoyance.
Over all I'm quite impressed, and would recommend Suddenlink to anyone looking for internet service in the Tyler area.
Comments:
| next review in page (previous review)
 Review by eastex
member for 9.7 years, 2910 visits, last login: 1.9 years ago
updated 2.3 years ago
- Jacksonville,Cherokee,TX
- $195 per month
- "Good solid connection, speeds are as advertised."
- "None really"
- "I am satisfied with my internet connection."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
My service from Suddenlink has been very satisfactory. I am not a power user, so the 8000/512 service is plenty for my needs. My service has always been extremely reliable. We have a good office here in Jacksonville with friendly helpful people. I really have had a good experience with Suddenlink.
I have bundled my services and have High Speed Internet, Phone Services, High Definition Package, all of the Movie channels, and basically everything they have to offer. Monthly charges are approx $195, which is relatively expensive, but then everything is expensive these days. All in all, I am happy with my service.
Update: 4-1-09
I am still just as satisfied with Suddenlink as I was in the beginning. Stable connection, consistent speed, and good channel selection. I could always hope the price would go down, but I have no complaints of the value I receive for the price paid.
6-16-2010 Still very good service from Suddenlink. I would like to see a speed upgrade for my area, but I have no complaints with what I have
Update
2-18-2011 Still a rock solid connection for me. I have TV, Phone, and Internet bundled and all three services are good for me. No complaints.
Comments:
| next review in page (previous review)
Review by LordButt
member for 2.8 years, 25 visits, last login: 2.3 years ago
updated 2.4 years ago
- Midland,Midland,TX
- $65 per month
- "http://www.speedtest.net/rank/1254441877.png"
- "Their website is nothing but a sales tool. All sizzle, no steak."
- ":)"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Follow-up to Previous Review:
Since the "fix" a few weeks ago, my average download speed is 28.97 Mb/s, with a high of 49.34 Mb/s and a low of 15.19 Mb/s.
»www.speedtest.net/rank/1254441877.png
Old Review
Okay, over the past few weeks I have had Suddenlink out at least four times to address connection problems, sync issues. I had terrible Internet speeds when I did connect, which was about half the time. I had upgraded to 36 Mb/s and my service had gone from O.K. to crap (96 KBS - 3.5 Mb/s instead of the "up-to" 36.0 Mb/s for which I am paying).
The four or five visits resulted in two new cable runs and one new amplifier. It seems that the new DCSS modems' high frequencies (e.g., Arris WBM 760A) require better cable than other modems. We had two long runs of very old coax which attenuated the signal. As soon as Ben connected the Arris modem to the new cable run it synced right up and connected, with test speeds on Suddenlink's network at 48.7 Mb/s. Other networks vary from a low of 8 Mb/s to a high of 41 Mb/s.
The connection has been rock solid for days now with speeds 10 times as fast as before.
The problems in this house were layered. Find and fix one and it reveled another. It was worth the time and effort.
Comments:
Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:8 Reviews:
·Charter
1 edit | With Suddenlink I'm with Suddenlink at Corp. HQ. I'd like to try to assist with the issues you're experiencing. I'm vetted to help customers in this forum; reference here: »Suddenlink Tech Support. You can IM me through this forum. Need to know name on the account. | |
| |  Defiance82Computer ElitePremium
join:2002-09-11
Burlington, WI
1 edit | Re: With Suddenlink Pete is good.. I'm having issue again Pete.. I'll be emailing you shortly.. At least you are getting 6mbps.. I'm not even getting 1mbps...
Download speed 995 Kbps
Upload speed 684 Kbp | |
| | | | i'd like to thank pete also. after getting in contact with him i was contacted by local managers. they say they did nothing, but my service was fixed soon there after and has been steady w/ the exception of a wind storm | |
| | | Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:8 | Re: With Suddenlink Thanks for the testimonials, folks. If you're so inclinded, I always appreciate a "kudos" on my profile page: »/profile/u/1520412. | |
|
| LordButtPremium
join:2010-08-28
Midland, TX | Okay, over the past few weeks I have had Suddenlink out at least four times to address connection problems, sync issues. I had terrible Internet speeds when I did connect, which was about half the time. I had upgraded to 36MBS and my service had gone from O.K. to crap (96KBS - 3.5MBS instead of the "up-to" 36.0MBS for which I am paying).
The four or five visits resulted in two new cable runs and one new amplifier. As soon as he connected the Arris modem it synced right up and I connected at 48.7 MBS.
The connection has stood up about an hour now, with no sync issues (a record for this modem). | |
|
 Aly
@suddenlink.net | Disappointed and frustrated. I currently have service with SuddenLink and we are supposed to be getting at least 2 MBps. We get 250-350 KBps max, and only if it's only person trying to do anything, whether it's chat programs, internet browsing, or whatever. Only one program will work at its proper speed. It's excessively aggravating. | |
| | | | Re: Disappointed and frustrated. Are you sure you're not confusing MB/s with Mb/s?
250-350 KBp/s is around the 2 Mb/s range. | |
| | | | One program will work at its proper speed? Sounds like you need to do some upgrading. | |
|
Reviews:
·Suddenlink
| Upgrade to 15MB simular problem I too upgraded to the 15MB, seemed to work fine at first. About a month after the upgrade, I noticed that my pings had doubled. After several days of less than optimal pings, I called Suddenlink tech support. The tech who was addressing my problem ran a few tests and told me that everything on their end was fine so the problem had to be with my pc. Two techs were sent out to investigate. After about a half hour, I was told that there were two problems one at my tap and the other in the line feeding my street. My port was HOT as well as the cable feeding my street. I was told that they had fixed these problems. Upon testing my connection, there was no change in the pings. One of the techs suggested that I try a different modem. I drove 35 miles one way to the Suddenlink office, waited in line for about 20 minutes. I told the rep that I was there to get a new modem to see if that would help resolve the issues I was having. The rep told me that she would have to speak to one of the engineers. When she returned, she said, " You can not have a new modem". I was given a phone number to one of the engineers to call. I have called him two times and left messages. NO REPLY from him, as a matter of fact, when questioned about the messages I left, he said that he did not receive any calls from me. GO FIGURE! | |
|
| |
| next review in page (previous review)
Review by Traypep
member for 2.4 years, 0 visits, last login: 2.4 years ago
updated 2.4 years ago
- Vernon,Wilbarger,TX
- Contract price not specified.
- "Cable seems to be reliable"
- "internet connection unreliable"
- "50/50"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
My family has been using Suddnelink for sometime now, first we just had basic cable which is fairly good amount of channels for the price, but the beginning of 2010 we got internet from them, I expected the connection to drop every now and then (during storms or bad weather) but for the last week every night around 1:30 to 3:30 in the morning i lose connection to the internet and it stays off until somewhere after 7am, I began to think they were just doing maintenance but it happens every night since Thursday its now Monday. It is a severe annoyance since i do tend to stay up during the night online. (and yes i have unplugged the modem waited then plugged it back in and still nothing)
Comments:
Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:8 Reviews:
·Charter
| with Suddenlink I'm with Suddenlink and am vetted to help customers in this forum. Reference here: »Approved Suddenlink Tech Support Agents. If you'll provide name on the account, and confirm city/state, I'd be more than happy to have someone look into this for you. | |
|
| |
| next review in page (previous review)
Review by volto
member for 7.4 years, 9 visits, last login: 2.3 years ago
lodged 2.4 years ago
- Midland,Midland,TX
- $65 per month
- about 4 days
- "Fast and reliable"
- "their website and online billpay system sucks, not available in Durango CO"
- "would recommend it"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
I used Suddenlink since it was Cox in Midland, from about 1999 to 2010, and usually had good speeds (matched what I paid for - 10mb) and pings were good. Outages were rare and got fixed quickly. Recently I moved to Durango, CO and I have Bresnan internet now, and now I realize how good Suddenlink was. I wish Bresnan would learn network management from the techs at Suddenlink, and ditch Level3. I do a lot of online gaming and my ping to most servers with Suddenlink was around 50-60ms, now with Bresnan it's usually around 100 or worse. I miss suddenlink, if only they had services here, I'd be happy.
Comments:
| next page (previous review)
Review by montekay
(review was emailed from domain gmail.com)
lodged 2.5 years ago
- Hutto,Williamson,TX
- Contract price not specified.
- "Reliable service for over 2 years"
- "Stopped allowing access from outside the US"
- "The world is going global, Suddenlink is sticking their head in a hole...in their own aft."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
Suddenlink is a pathetic little company that is burying it's head in a
hole as the rest of the world goes global. If you travel
internationally do not use Suddenlink. Recently they have elected to
disallow any access to their servers from outside the US. You can not
have access to your e-mail either by any client or by web mail. The
only way would be to go through a VPN in the US. Their technical
support provided conflicting information for over a week before it was
finalized that they refused to allow any access outside the US.
I have not tried their cable service but given their "small thinking" in
their internet service I can't imagine the cable service is very good.
Again I have no experience with their cable service so this guess could
be wrong. Personally I'm dropping them as my internet provider. I've
switched my e-mail to gmail and eliminated the problem but I have no use
for them at this point. I would never consider doing business with them
again for anything.
My opinion... avoid Suddenlink.
mk
Comments:
|
|
