Review by Intoxicoded4  - Location: USA
- Cost: $62 per month (12 month contract)
- Install: about 5 days
Great Speed. Great Reliablity, Better speed and price than Frontier
No option to buy wireless modem from them, other than that nothing
If you can get it, Do so
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Install was smooth, took the installer maybe 30 minutes to run me a line and get me online. Im paying 62.00 a month for a year for 15m and home phone. Speeds are always 2 to 3 meg over 15 meg download, and always 500 to 600 kb over he 1000 upload. I haven't had to deal with Tech support yet, and hope not to have to. The connection so far is outstanding, I would recommend Suddenlink Communications to anyone.
member for 12.9 years, 851 visits, last login: 9.6 years ago
lodged 11.7 years ago
 Pete Abel
Premium Member
join:2008-01-15
Saint Louis, MO |
Suddenlink NoteThanks for the review and glad you like the service. I'm one of the approved Suddenlink support agents available through this forum if you need any assistance: »(post #24974222 no longer exists). | |
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Review by entiel - Location: Huffman, Harris, TX, USA
- Cost Contract price not specified.
Longest stretch (9 months) without any noticed downtime
Has history of cabling issues at pole every 6 months...like clockwork
Good service for semi-rural customer
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Service: next working day repair Reliability: Improved over the last year Value: Between costly $atellite and glacierly slow Big Red's dial-up and this ... WIN-WIN
member for 21.1 years, 80 visits, last login: 11.2 years ago
lodged 11.8 years ago
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Thank you --Thanks for the review! If you need any assistance with your service, please let us know. I can be reached directly at tina@suddenlink.com. | |
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Review by Breesfan9 - Location: Bastrop, Morehouse, LA, USA
- Cost: $55 per month
Everything
None
Thank you Pete Abel
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Well; my family & I have been having speed problems for the past 6-7 months. I was on the forums day before yesterday & Pete Abel told me to let him know what was going on. I e-mailed him & explained the problem to him. Yesterday a tech from Suddenlink came out & as of right now our speeds are just as they should be. 9.83/76. In fact; it was a little higher last night & this morning. Usually this has lasted a couple of days & goes back to the same. But the tech did put a new switch adapter outside & running into the house. He also told me to keep logbook with my speeds & the times. He said that's also a way in helping them to help the customer. I would like to thank Mr. Abel for getting someone out here so fast. Thank you again sir. So if anyone needs help; I would really recommend them getting in touch with this man.
member for 16.8 years, 24 visits, last login: 8.6 years ago
updated 12 years ago
Pete Abel
Premium Member
join:2008-01-15
Saint Louis, MO |
Glad it worked outI'm pleased to hear our team was able to resolve the issue. The credit goes to them. We appreciate you choosing Suddenlink. | |
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Re: Glad it worked outWhile the credit goes to your team, after dealing with both you and the local office/call center, you are the only one that can light a fire under their ass. *thumbs up* | |
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Review by 6363 - Location: Clovis, Curry, NM, USA
- Cost: $104 per month
Very reliable, greatly improved service and support
none
Now updated enough that you get what you pay for. Good service, reasonable price and improved support.
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Since taking over the Cox system in Clovis, NM, the connection speed has dropped significantly. Was upwards of 3megs down - 500K up. Now 1meg down - 160K up. Tech support is completely clueless. Price is high for what I get now. $94 includes cable tv. ----------------------------- This is an update of my Suddenlink Service in Clovis, NM, 3/31/2012. Much has changed since my first review when Cox sold to Suddenlink. Performance of the Internet connection speed is now over 10 meg. Cable TV performance is clear and stable. Cost is now $104 with Internet and TV. Now on digital TV signal with more programming options. Recent service call was scheduled between 10 and 11AM. Service tech arrived at 10 AM sharp, corrected the problem and was gone by 10:45. Much has changed for the better with Suddenlink service here in Clovis, NM. Good job guys. Thanks. Steve Aikens
member for 23.1 years, 162 visits, last login: 12 years ago
updated 12 years ago
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Stay away
Anon
2007-Dec-6 4:00 pm
Waste of moneyAll I can say about Suddenlink is I am glad I don't have to pay full price for their service. HD services are horrible, Data service is good WHEN IT WORKS, the company doesn't care about their employee's (I know, cause I have a family member working for them), and they don't care about the customer...they only care about the customer making their payments. They charge their employee's a $20 "processing fee" a month for child support. If an employee pays child support, then Suddenlink will also take $20 out of their paycheck. What a horrible way to treat an employee. I hope the company goes under and Jerry Kent gets hit by a truck.  | |
| Pete Abel
Premium Member
join:2008-01-15
Saint Louis, MO |
Suddenlink ThanksWe appreciate your updated review, and if we can ever be of assistance, don't hesitate to reach out.
»(post #24974222 no longer exists) | |
| |  Breesfan9
Premium Member
join:2007-06-21
Bastrop, LA |
Re: Suddenlink ThanksMy family & I have reached out. And have been reaching out over the past 6 or 7 months. We were supposed to receive some credits on our bill because our internet speeds have been in the 3-4 range instead of the 10 we have been paying. If you are really an approved suddenlink tech agent can you tell me why we have not received any credits to this day & why our speeds are still between 3-4??? The bill is under Virgil Carney in Bastrop, La. That's how serious I am. | |
| | | Pete Abel
Premium Member
join:2008-01-15
Saint Louis, MO |
Re: Suddenlink ThanksI received your email and will check into this ASAP. | |
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Breesfan9
Premium Member
join:2007-06-21
Bastrop, LA |
RE: SpeedsWell my family & I are very glad you get the speeds you are supposed to be getting. here in Bastrop, La. we are lucky to get 3-4 when we are paying for 10/77. We have been supposed to have gotten credits back from several months of this. But haven't seen anything. We are to the point we are tired of calling & them sending a tech out when they want but telling us a different time. they do send one guy that is the best. And we get our speed back up & within 2 days it's back down. And now with the caps. Because we are supposed to see some kind of enhancement. Well; nothing here. We are AT&T bound if this isn't straightened up within the next couple of months. | |
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Re: RE: SpeedsJust wait until you get the caps Steve Aikens, then you will be reverting your review right back.
Enjoy it while it lasts, because I guarantee it won't last long. | |
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Breesfan9
Premium Member
join:2007-06-21
Bastrop, LA |
RE: CapsYou are right on the money; Carribou. He will definitely be singing a different song then. And it will be "The Blues". | |
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Review by barcodenow - Location: Minden, Webster, LA, USA
- Cost: $120 per month
Great service, knowlegable back end support
Dumbass installers.
Great service, just make sure the installer totally understands the install parameters!
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We've used this provider for several business and home accounts. Most recently a customer was moving from a legacy T1 (yes people still use 'em!) to Suddenlink's 12x2 business service. Ping times went from 34 ms down to 18 ms to Google.com. Speeds went from 1.55 (T1) to 13x2.3 for a max, ~6x2 during busy times.
member for 18.5 years, 2 visits, last login: 17.2 years ago
updated 12.1 years ago
Review by WVU2003 - Location: Charleston, Kanawha, WV, USA
- Cost: $40 per month (month by month)
UPDATED: Good, responsive customer service, fast speed and good latency
UPDATED: Very happy with my service
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I have been with Suddenlink for at least 5 years and I was a very happy customer up until about 2 months ago when my connection started slowing considerably. Things have gone from bad to worse lately and it is to the point where I can't even stream a simple low-resolution youtube video anymore...it keeps buffering every 2 seconds. And forget about online gaming...when I try to play on xbox live the lag is so extreme that games are completely unplayable. Before, I used to play online games all the time with no problems. As far as customer service, they are polite and all. I've called several times to complain but beyond replacing my modem, they say there is nothing they can do. But I don't accept that because something has obviously changed in these past 2 months and my connection continues to worsen. I hate to do it because I think Suddenlink is a good company, but I am more than fed up at this point and am planning to find a new ISP after the holidays barring some miracle. Browsing the internet has become very unpleasant and a frustrating experience. I can't even do simple things like browse youtube or stream a song online. RECOMMENDATION: Do not choose Suddenlink as your ISP if you live in my area. There is obviously serious problems with their network that they haven't bothered to fix for over 2 months now. UPDATED 1/21/2012: A very knowledgeable Suddenlink technician recently contacted me and promised to look into my issues. Within 2 weeks of him working on it and staying in contact with me throughout, my connection issues were completely resolved and now I am back up to very high speeds and excellent latency. I can now stream videos and play xbox live online with no problems whatsoever and am very happy with my service. Now I am just waiting to make sure things continue this way but so far so good!
member for 12.3 years, 7 visits, last login: 12.2 years ago
updated 12.2 years ago
WVU2003
join:2011-12-21
Charleston, WV |
Sample Traceroutes. My 2nd hop consistently times out.Tracing route to www.suddenlink.net [208.180.42.11]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.0
2 * * * Request timed out.
3 39 ms 124 ms 65 ms 173-219-252-46-link.sta.suddenlink.net [173.219.
252.46]
4 159 ms 66 ms 165 ms 173-219-252-200-link.sta.suddenlink.net [173.219
.252.200]
5 150 ms 75 ms 73 ms cdm-66-76-236-253.athn.suddenlink.net [66.76.236
.253]
6 173 ms 99 ms 339 ms 66-76-232-41.tyrd.suddenlink.net [66.76.232.41]
7 476 ms 65 ms 192 ms 66-76-232-18.tyrd.suddenlink.net [66.76.232.18]
8 468 ms 84 ms 178 ms cdm-66-76-30-70.tylrtx.suddenlink.net [66.76.30.
70]
9 559 ms 138 ms 129 ms servfw.suddenlink.net [66.76.29.28]
10 * 236 ms 459 ms pages.suddenlink.net [208.180.42.11]
Trace complete.
------------------------------------------------------------------
Tracing route to www.suddenlink.net [208.180.42.11]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.0
2 * * * Request timed out.
3 65 ms 102 ms * 173-219-252-46-link.sta.suddenlink.net [173.219.
252.46]
4 76 ms 364 ms 456 ms 173-219-252-200-link.sta.suddenlink.net [173.219
.252.200]
5 326 ms 111 ms 228 ms cdm-66-76-236-253.athn.suddenlink.net [66.76.236
.253]
6 348 ms 396 ms 68 ms 66-76-232-41.tyrd.suddenlink.net [66.76.232.41]
7 428 ms 61 ms 390 ms 66-76-232-18.tyrd.suddenlink.net [66.76.232.18]
8 289 ms 214 ms 169 ms cdm-66-76-30-70.tylrtx.suddenlink.net [66.76.30.
70]
9 178 ms 194 ms 119 ms servfw.suddenlink.net [66.76.29.28]
10 67 ms 138 ms 209 ms pages.suddenlink.net [208.180.42.11]
Trace complete.
-----------------------------------------------------------------------
Tracing route to www.suddenlink.net [208.180.42.11]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.0
2 * * * Request timed out.
3 36 ms 37 ms 23 ms 173-219-252-46-link.sta.suddenlink.net [173.219.
252.46]
4 240 ms 63 ms 391 ms 173-219-252-200-link.sta.suddenlink.net [173.219
.252.200]
5 209 ms 159 ms 129 ms cdm-66-76-236-253.athn.suddenlink.net [66.76.236
.253]
6 139 ms 282 ms 278 ms 66-76-232-41.tyrd.suddenlink.net [66.76.232.41]
7 312 ms 66 ms 99 ms 66-76-232-18.tyrd.suddenlink.net [66.76.232.18]
8 147 ms 183 ms 94 ms cdm-66-76-30-70.tylrtx.suddenlink.net [66.76.30.
70]
9 * 228 ms 165 ms servfw.suddenlink.net [66.76.29.28]
10 148 ms 76 ms 112 ms pages.suddenlink.net [208.180.42.11]
Trace complete. | |
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JohnW3
Member
2011-Dec-22 1:40 am
Re: Sample Traceroutes. My 2nd hop consistently times out.this really sucks for DSL.. try manually pluggin in open DNS 208.67.222.222 208.67.220.220 if u dont know how google manual plug in DNS. being a former DSL tech it might make a difference  Suddenlink DNS might be the issue. | |
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to WVU2003
Do you really have your router addressed with 192.168.1.0??? That can be a probem in itself presuming it's a /24. Also, bypass your home network and see if you have the same problem with speeds and traces. | |
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Pete Abel
Premium Member
join:2008-01-15
Saint Louis, MO |
At Suddenlink HQI'm with Suddenlink, in the corporate office. I'm vetted to help customers in this forum (»(post #24974222 no longer exists)) and I have been able to assist many. I'd like to escalate this matter to the attention of the senior vice president of operations for your area; to do that, I'll need the name and address on the account. Would you mind emailing that info to me (pete.abel@suddenlink.com) or sending me an IM? | |
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Review by nyteryder791 - Location: Jonesboro, Craighead, AR, USA
- Cost: $50 per month
Customer service is very friendly and helpful and went above and beyond to get my issues resolved. I am one happy gamer now!
After getting my issues finally resolved with latency, nothing!
If you're a gamer, you may have to be patient and work with tech support to fix some issues, but it is worth it!
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I initially had horrible ping and jitter, which made gaming impossible during the hours of 7PM and Midnight. After working with the Suddenlink tech support staff both locally and in Tyler, TX., I can now report that I have the exact Internet experience I feel I am paying for. I'm extremely happy that so many of Suddenlink's staff took the time and really cared about the issues I was having and resolved those issues. It took a couple of weeks, but with the complexities involved with reducing obstacles to improve ping time and reprovisioning a node, it's understandable. I'm just glad it's working correctly and am extremely pleased. Props to Michael at the Tyler, TX. tech support call center at extension 2086. If you work for Suddenlink and read this, he deserves a case of some good microbrew beer, pronto! He went above and beyond, was very patient and understanding and really drove it home to get my issue fixed. Everyone at Suddenlink was great during the time I was experiencing my issue with excessive latency, but he went above and beyond.
member for 12.3 years, 2 visits, last login: 12.3 years ago
updated 12.3 years ago
 ·Optimum Online
·Suddenlink
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Latency!I have been living with the same situation for a couple of months now. I experience latency all day long. Prior to this issue, my pings were in the high 20's to the high 30's, same server I have played on for years. I have submitted several tracert's and still have not been told what the problem is, or if it will be corrected. Sadly there are no options for other providers where I live, DSL is available, however, I am at the very end of the line and DSL is not really an option. The tracert clearly shows a problem with a Suddenlink hop. | |
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Re: Latency!So you used to be 20-30's and the trace YOU posted above shows about 50 ms which is still great. When are you going to post a bad trace and stop spamming these good ones? | |
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Re: Latency!Looks like you can not read a tracert. Notice the one which was on average over 100! also spamming, spamming what? | |
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Re: Latency!I can read them just fine. If that hop in the middle was causing your problem then everything after it would be just as high but looking at it, it is not affecting anything after it. Focus on your last hop....that is your true rtt, which shows 50 ms... | |
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Review by firebird0 - Location: Lake Havasu City, Mohave, AZ, USA
- Cost: $50 per month
Speeds keep going up
consistant speeds aren't there.
Great for this remote area better than DSL
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Since NPG Cable got sucked up into suddenlink the speeds are much improved! I'm impressed that we have these speeds in such a remote area. Tech support is not too hot - rep claimed I was getting wifi from nearby - in spite of using a hardwired desktop! Tech guys came out and didn't touch any of my five computers.... Said it was a problem @ office. Abit frustrating but I replaced router on my own and things are fine. However when talking to tech they claimed my cable modem was offline to them in spite of the fact I was surfing to different sites as she told me this. Tech support lacks knowledge! If you know what you're doing you can get 10MB down and 1MB up. Overall I'm happy. Attachments:
member for 12.3 years, 18 visits, last login: 11 years ago
updated 12.3 years ago
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Suddenlink DNS might be the issue.
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