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Switched from AT&T DSL. From signup to activation a very good experience. Friendly people at the local office in our small town & regional support. The few issues I've had have been met with competent & pleasant service. Addendum 4/13/10 - They seemed to have fixed the evening slowdown issue I was experiencing. member for 22.2 years, 796 visits, last login: 13 years ago updated 14 years ago
Very happy with Sunndenlink. member for 21.1 years, 1457 visits, last login: 4.9 years ago updated 14 years ago
I originally had the 8mbps package from Suddenlink, they recently bumped this up to 10mbps. The connection was no where near 10mbps. I recently upgraded to the 36mbps package and am thoroughly pleased. Install/setup was easy, all I had to do was swap out the old modem with the new one I picked up from the office. Unlike others I never have really suffered any outages and have never had any problems with Suddenlink. The price for the 36 is $75 standalone, $65 with cable. My total Suddenlink bill comes to $101.16 but that is with Digital Cable/HD DVR/HD Plus/HBO + the internet connection. I also should note that is a discounted rate, the rate should be around $125/month but my apartment complex pays for internet and extended basic. »www.speedtest.net/result ··· 7867.png member for 14.1 years, driveby review (so far) updated 14.1 years ago
Ever since they upgraded to DOCSIS 3.0 my modem has had trouble from time to time. The modem will randomly loose the connection and then get stuck in "Upstream Ranging" anywhere from 5 minutes to 12 hours. I have replaced the modem and had multiple calls to SL and they even sent someone out to look. Personally I think it is something to do with a problem in the return path between my modem and the fiber node (bad line amp or tap?). Other than that the service is great. I was recently upgraded from 8mb/512kb to 10mb/1mb. The 1mb upstream is great for doing Mozy Backups, ect. member for 14.1 years, 41 visits, last login: 6.2 years ago lodged 14.1 years ago
We ordered 6, in a few months got 8, and now I get over 10mbps. I still pay $35 for it. I only have had service problems when there has been sever weather. I can't find anything I don't like about it now that I live where I do. member for 16.1 years, 25 visits, last login: 13.9 years ago lodged 14.2 years ago
We have the 8mb download package and basic cable TV. There was no contract and the first year we had the package it was only around 60 bucks a month. Which I thought was a great deal. The same day I signed up for the service we had it about 1 hour later. member for 19.3 years, 37 visits, last login: 2.7 years ago lodged 14.2 years ago
I just ran a speed test; below is the result. »www.speedtest.net/ Download Speed: 8.22 mb/s MP3 file (5 MB) 5 sec Video Clip (35 MB) 35 sec Movie (800 MB) 13 min Upload Speed: .53 mb/s Email Attachment: (1 MB) 16 sec Photo Gallery (8 MB) 2 min Video Clip (35 MB) 9 min I must add that I do not think these results are quite accurate. My personal benching of these speeds consistently show a dramatic difference. My results are ALWAYS much faster than any online speed test I have used to date. My download bench for a 5MB MP3 file nearly always averages at - 1.5 sec. Similar faster comparative results are the norm for the remaining test fields. The most significant being in the upload tests. (I base this on the above posted results. However; I experience the same vast differences with all of the online tests I have done, many to a far wider degree.) Suddenlink seems to be fine for me and has been a solid performer for the last 7 years. Yeah, I was with Cox Cable when Suddenlink took over. My only complaint is regarding their television service and lack of any competent persons working in customer service/support for television. The support on the internet side is different. The techs know EXACTLY what is happening at any given moment. The few times I have placed a call to report an outage, (always has been storm related) the problem was solved either prior to getting to a tech or whilst speaking to one. I don't even call anymore. If a storm knocks it out, I wait about 15 min. and reboot everything; more often than not this will get me back online. No, I do not work for any cable or internet provider. I am a 30 year Veteran of the United States Marine Corps (6 yrs) and the United States Navy (24 yrs). I have had various ISP's both cable and DSL. It has never proved to be anything other than this: DSL, regardless of provider; was and remains a waste of time and money. Cable, regardless of the provider; has always trumped the performance of DSL. Just my thoughts, experiences and opinions. Happy new year to everyone. Keep up the great work here, maybe those that are having problems with Suddenlink or any provider in their area; will get these issues resolved. (Have you posted to RipOffReport.com ?) Regards, Master Chief West United States Marine Corps United States Navy (Ret.) SEMPER FI! - OO-RAH! SEMPER FORTIS! HOOYAH! Attachments:  member for 14.2 years, 2 visits, last login: 14.1 years ago updated 14.2 years ago
I am on the 8meg/512kbps package. About 80 percent of the time I average about 1.5 megs down. I have been having speed issues with this company for about a year now. I can't even count how many times I have had field techs out to my house to check the problem. All they can do is hook up the meter to my cable line and tell me I have a good signal. The problem is that they are oversold in this area and I can't seem to get any resolution to the problem. Why offer these 8 meg and 10 meg packages if you cant provide it? It won't be long until I cancel my service with Suddenlink and go somewhere else if they cant fix the problem. It has been 3 months since the upgrade and my speeds haven't missed a beat. Service has been very consistent since the upgrade. member for 14.6 years, 18 visits, last login: 10.9 years ago updated 14.3 years ago
Edit 11/30/09- Had some more problems with my connection but SL was able to fix it. Still slowdowns during peak times, although I was assured they have enough capacity to handle it. They lowered the price on the 20meg to $70, but you still have to purchase the modem. I was told the upload was 2mbit, not 1, which is what I'm mainly concerned about. Once again Pete was able to get this fixed. Edit 8/24/09. Pete was able to help me getting my correct cost. Still getting great speeds, and if this wasn't such a good deal, I'd upgrade to faster speeds. Picked up SL about 1 week ago today after having at&t with their 6/768 package. I contemplated keeping at&t because of the higher upload. Anyways, I'm on the 8/512 package, and I signed up back in July but did not activate my service until one week ago. It did not work for the first two days, probably a MAC/modem issue, but once it did, it's blazin. We have SL at my non-college home and it is very, very poor so I wasn't sure what to expect. Maybe it has to do with the fact that SL has DS 3.0 in my area, but I always get ~950KB/sec and sometimes burst over 1MB/sec. It was a self install, so I can't really knock them there. The part that I'm having problems with currently is I was promised the 8/512 plan for $20/mo for one year, a promotion they had going at the time. Well, they applied it as $20/off for one year, which makes it about $41 after taxes, still cheaper than at&t. Customer service is usually nice, and local. I have to fake my area code to get the local call center, but other than that it's fine. I was told my account was being sent up to a supervisor to be "evaluated" since the credit was applied wrong. Other than the above issues, the connection itself works great. SL's routing isn't the best in west TX so the uploads aren't the greatest. We also have 6meg DSl, 18meg U-verse, and Wimax. U-verse is way too expensive and I live in a not-so-good part of town so they of course did not lay it to my complex. Hopefully once these billing issues get worked out it'll be good. Also, I had to buy a modem for $37 after tax, and it was $39 shipped on Newegg so not a bad deal. member for 16.6 years, 278 visits, last login: 8.7 years ago updated 14.3 years ago
I've used Cable internet for 8 years now. When I signed up and bought my modem, I was on in less than 30 minutes, and I doubt my cable modem has been disconnected for more than 8 or 9 hours in that 8 years. I have lived both in a rural areas and now in a heavy urban area. Both areas have and had great service. Most of these people that are complaining probably have six or seven hundred adware, spyware, and viruses on their system. The numbers don't lie. More people call professionals to have adware and spyware taken off than for any other reason, including viruses or hardware problems. Ask any PC repair shop. member for 19.3 years, 74 visits, last login: 2.8 years ago updated 14.3 years ago
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