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Review by bboshears 
Posted: 39 days ago
member for 91 days, 15 visits, last login: 2 days ago
 San Angelo,Tom Green,TX
 Contract price not specified.
 "Fast Service Calls"
 "Slow Speeds"
 "Shop around before choosing Suddenlink"
| Pre Sales information:
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(ratings well below consensus)
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I am on the 8meg/512kbps package. About 80 percent of the time I average about 1.5 megs down. I have been having speed issues with this company for about a year now. I can't even count how many times I have had field techs out to my house to check the problem. All they can do is hook up the meter to my cable line and tell me I have a good signal. The problem is that they are oversold in this area and I can't seem to get any resolution to the problem. Why offer these 8 meg and 10 meg packages if you cant provide it? It won't be long until I cancel my service with Suddenlink and go somewhere else if they cant fix the problem.
Followup comments:  Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
 ·Charter Pipeline
| With Suddenlink I'm with Suddenlink at Corp. HQ. I'm vetted to help customers in this forum. Ref. here: »Suddenlink Tech Support. If you'll share the name on the account through IM, I'll look into this for you. | |
| 
masseym
@suddenlink.net
| Same Issue Here I have the exact same issue. I have had guys at my house replacing equipment, swapping out filters, etc. NEVER get the 8MB like promised. I typically get 3.5 - 4. I dont understand how you can provide me 1/2 of what I should be getting, but yet I still have to pay 100%. | |
| bboshears
join:2009-09-01
·Suddenlink
| Speeds have improved Shortly after posting my complaint I was contacted by Pete Abel in the forum then I was contacted by a plant manager here in my area the very next business day. He informed me that they were going to do some upgrades within the next few weeks to come. As of today Suddenlink completed the upgrades in this area and I have noticed a very big improvement. It has only been one night since the upgrade but so far I am impressed. | |
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Review by abavetta
UPDATED: 49 days ago
member for 2 years, 19 visits, last login: 49 days ago
Truckee,Nevada,CA
Contract price not specified.
"Has worked in Truckee without a hitch for over 1 year no service interruptions"
"zero"
"*******"
| |
Have had Suddenlink replacing AT&T internet service here in the Martiswoods Estates section of Truckee with excellent service.
Attachments:
Followup comments: | Forums » comments on review of Suddenlink |
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 Review by braindead
UPDATED: 55 days ago
member for 4.2 years, 1552 visits, last login: a few hours ago
Lubbock,Lubbock,TX
$100 per month
 about 12 days
"Good Speed"
"Install Sucked"
"Average Service"
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We got this because my roommate hates U-verse because they stole his Ipod the last time they went to his house. So this time around we went with cable. We also have their tv service.
Followup comments: | Forums » comments on review of Suddenlink |
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 Review by marcusj3000
UPDATED: 68 days ago
member for 6.5 years, 1228 visits, last login: 11 days ago
Alexandria,Rapides,LA
$68 per month
about 1 days
"Quick setup!"
"They might start with the Crappy caps"
"Faster than Ma Bell and cheaper too!"
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Update 25 September 2009
No problems with the service. The speed keeps increasing which is nice. The price for the top tier is kinda pricey but the alternative is the Deathstar AT&T. DSL speed increase is done since suddenlink has just left At&t behind and U-verse is like a good 5 years away for this area. Overall they have a done a good job . gave up on the digital phone ecuase it takes to long to have it setup so now I have VOIP service thru LINGO with no problems at all.
Update 15 October 2008
I have gotten there service again because I now live in a new home and the speed of DSL just isn't cutting it anymore. DSL is dieing a slow painful death and it can't hold a candle to the speed cable keeps progressing to. They have seemed to have corrected some of their problems and currently is a good buy right now.
UPDATE 03/28/2006
I have switch backed to AT& T. Seems that they are indeed throttling speed and blocking ports now. They are also trying out packet inspection technology. What good is the speed when downloading big files and working from home when thy block ports I need to use, cut the throttle speed and make excuses that they are not. I wish they would sell my area to someone else because it was better when cox was here.
I got a 10 / 768 connection and couldn't be happier since AT&T is raising prices and don't plan on digging out of the grave their DSL service is in. Install was smooth since I already had cable TV thru them, just picked up the modem and boom I was online again. I will be order Digital Phone service form them to finally escape the clutches of the death star. I luv the fact that after I bundle all three I will still be paying less than when I had a landline phone and internet thru bellsouth now the new deathstar.
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Review by thassett
UPDATED: 80 days ago
member for 3.1 years, 68 visits, last login: 22 days ago
Greenville,Pitt,NC
$39 per month
"Support People, Customer Service, Field Technicians, Staff"
"Consistency,LOTS of outages, Phone, Network Issues"
"Below average performance, at an average price"
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September 12 Update - Suddenlink decides to offer ESPN360.com so that everyone here in Greenville, NC can watch ECU play WVU. What Suddenlink didn't do was put any thought or resources into their network to handle the demand of everyone watching the game. Now my internet has slowed to a halt, thanks for horrible planning on Suddenlink's part. Yet another example of inconsistent performance and horrible reliability.
June 15 Update - I have experienced yet ANOTHER phone and Internet outage with Suddenlink. It seems as if I have experienced more outages in the past 6 months, than I have in the prior 6 years. If you work out of a home office, or just generally rely on your phone and Internet, I would check out another option.
I've been a Suddenlink customer since they first launched HSI in this area. (approx 2001) Overall, the service has been pretty consistent until about 5 weeks ago. Since then, I have experienced FOUR HSI outages...at least once a week. Then, I have experienced two Suddenlink phone outages. Now, today their New Bern part of their network is experiencing 50%+ packet loss. Because of this, I am intermittently not able to connect to a number of sites, SMTP mail is not going out, etc. An entire morning of work has now been lost, as I have been trying to investigate and get to the bottom of this issue. Thanks Suddenlink!
Also, I love how when you say "this has really impacted me, so can I get some sort of credit on my bill?", their reply is "not now, but call back when everything is okay, and we'll credit you then." The obvious tactic being that you won't want to deal with calling back when there aren't any issues.
Followup comments: Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
·Charter Pipeline
| with Suddenlink If I can assist in any way, please let me know. I'm at Suddenlink Corp. HQ, and have been approved by this forum's administrators to help customers commenting here. (Reference: »Suddenlink Tech Support.) | |
|
lazl0
@nc.us
| reply to thassett I can also attest to the September 12th issues, the supposed HSI became worse than dial-up when ESPN360 was used to view the game(s). Generally speaking it lasted around 4-5 hours and from what I understand everyone in the Greenville area had the same issues.
However I do appreciate SL offering ESPN360 to their subscribers but I would recommend that next time they shape the network traffic and prevent issues like this from occuring... honestly thats networking 101. The network admins and infrastructure techs should have received a nice tongue lashing from management. | |
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jhc
@bellsouth.net
| Worst Internet Provider Ever!!! SuddenLink is by far the worst Internet provider ever! I previously had CenturyTel and thought they were bad until I moved and was only about to get SuddenLink! My Internet may go off and on throughout the course of the day anywhere between 8-10 times! You never know if you are going to be able to get online, and as a college student, no online access means you're basically SCREWED! If I had to rate them from a 1-10, 10 being the best, I would give them about a -2!!! I hate this horrible service!! Disgusted! | |
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Review by MindlessTux
Posted: 83 days ago
member for 5.2 years, 445 visits, last login: 28 days ago
Greenville,Pitt,NC
$105 per month
about 1 days
"Stable service video and internet wise"
"Took a while to troubleshoot a mystery connection"
"Would use again."
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It was either embarq or suddenlink. Suddenlink won due to its cable tv as well.
I got the 8mbps/512kbps package for internet, and a digital + hd + dvr type package for video.
The order was handled well, especially seeing how there was a rep that knows the area. It took no less than 30 minutes to complete the order.
Installation went well, the guy was out the next day. I was doing a BYOM due to I moved from one apartment to another with suddenlink. The installer did leave behind a nice scientific america dvr box though. Took a total of 30 minutes for the install as well.
A couple weeks after getting service the wife and I were noting packetloss, followed by disconnection. Upon checking the modem, the modem was desyncing. I called tech support at 1am eastern to troubleshoot. The tech was very knowledgeable and willing to help. She had a tech out later that morning to check the outdoor wiring, despite that it was a Sunday. The tech even called to let me know that they found two issues, one outside the apartment and one at the plant. That tech took his time to setup the proper trucks/dispatches to correct the issue. Since then I have not had a single interruption in service with the internet or video service.
I would say I would defiantly use suddenlink again if I moved to a new area where they cover.
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Review by Nyron
UPDATED: 85 days ago
member for 2.1 years, 213 visits, last login: a few hours ago
Charleston,Kanawha,WV
$65 per month
about 7 days
"Fast speeds as advertised, very fast response to problems, and very reliable"
"Install fee, low upload on most plans"
"Highly recommend Suddenlink, very impressed. They have made great strides in the past few years."
| Pre Sales information:
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When Charter brought cable modems to Beckley I was one of the first to obtain one. I can still remember the tune of the shark fin modem, as it often reset letting me know there were problems. That always seemed to be the issue with Charter, when I moved to Teays Valley it was really no different. My connection would drop several times a week. This led me away from Charter and I had dsl for a few years.
Upon moving to Charleston, dsl was not available for my address so I had to go with Suddenlink. I was very hesitant since they had bought Charter a few years back and had read horror stories.
I previously had Verizon's 3k down 768k up so when I moved I didn't want to go back to 256 upload. I have a magicjack and do upload things at times so in order to get the 768 I had to choose the 12 mb package.
Once I ordered it took about a week for the techs to come out. You have to pay an install fee of around 70 dollars for this 12 mb package which I did not think was fair but there isnt a lot I could do about it so I paid for it. After the install the techs told me that either the system or network was down so not to log on for a few hours.
About 2 months later, my connection suddenly went out. I called on a Friday and to my surprise they sent a tech out on Sunday to repair it. He was great and very fast. But he found problems that should have been taken care of on that install visit--the one I paid for.
Aside from that I have waited for 6 months before reviewing Suddenlink. I am thrilled. Apart from that one occasion it has been ROCK solid in reliability. I get my advertised speeds anytime I check. My pings are awesome and I love the fast download speed.
They need to lower or remove the install fee. Perhaps at least add 512k upload to the medium package. But overall again I love Suddenlink. They have made insane strides from Charter. I also give them credit for responding fast to my problem.
They really have won me over. I will be moving again in the future and will be sure to go with Suddenlink. Great job Suddenlink!
**Update** Suddenlink increased their speeds somewhat. Added 1 mb upload to the high end package and their 6M/256K service has been upgraded to 8M/768K**
I still think the install fee is a big high but I do think their packages are a better value now, especially the medium one.
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Review by killercat
Posted: 87 days ago
member for 87 days, 0 visits, last login: 87 days ago
Pineville,Rapides,LA
$65 per month
"Reliable about 50% of the time"
"Unreliable about 50% of the time"
"If you have another choice, try it, got to be a bettter value"
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Would switch in a NY minute, but it offers more speed than the DSL from the phone company, wish we had another choice.
Followup comments: 
abnormal69
join:2003-04-19
Hollister, MO | Choices You do have another choice, you just mentioned it. | |
| Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
·Charter Pipeline
| With Suddenlink I'm with Suddenlink and vetted to help customers in this forum: »Suddenlink Tech Support. I'd like to try to help you. Please contact me -- via this forum's IM or email: pete-DOT-abel-AT-suddenlink-DOT-com. | |
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Review by ariagal
Posted: 87 days ago
member for 87 days, 1 visits, last login: 64 days ago
Leesville,Vernon,LA
$39 per month
about 8 days
"It is available"
"Rarely delivers contracted speed, to many outages"
"Can not recommend"
| Pre Sales information:
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Paying for 3 MB rarely get close to that, if ever
Considering canceling after to many years of frustration
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Review by jnmhorn
UPDATED: 89 days ago
member for 89 days, 1 visits, last login: 89 days ago
Arcata,Humboldt,CA
$34 per month
about 2 days
"good tech support"
"slow slow slow"
"slow"
| Pre Sales information:
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Just got it yesterday. I ordered the 8 mbits. It never goes above 2.9-3.1 and when it does only one computer will work with it, all the others will be unable to browse or surf the web. They seem to cap it, why would they sell me a plan for 8 mbits and only get 3? This is ridiculous. Can someone from SuddenLink help me? Your customer service blames it on my router, but it is not my router, it's your service. It's slow, bottom of line.
Followup comments: Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
·Charter Pipeline
| I'm with Suddenlink And I'm vetted to help customers in this forum: »Suddenlink Tech Support.
Send me an IM in this forum -- or email me at pete-DOT-abel-AT-suddenlink-DOT-com. At the very least, I'll need the actual name on the account.
Thanks. | |
| | jnmhorn
join:2009-09-04
Arcata, CA | Re: I'm with Suddenlink emailed you. | |
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