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Review by Bob H See Profile

  • Location: Kingman, Mohave, AZ, USA
  • Cost: $54 per month (12 month contract)
  • Install: about 3 days
SUCKS
no other choice

My speeds are supposed to be 50 megs down and 5 megs up . Bloat grade is F ( fail ) down load speed is 24 megs down
another F ..... (fail ) Tech support call in sucks , they always tell me "no problems in my area " and then they want to set up an appointment for a tech to come to my house and also that it will cost $40.00 for service call if they can not find the problem.....

Suddenlink is the only high speed internet provider here in Kingman, Lake Havasu, Bullhead City Arizona, and they know it !

Either play their game or go to the totally slow dial up via Frontier Communications .

One other thing, suddenlike has their own speed test, go to it and run a test and it shows 50 Megs down and 5 to 6 Megs up ,
pure B.S. .....


member for 3.9 years, 1 visits, last login: 3.8 years ago
updated 3.9 years ago

Bob H
join:2020-04-12
Kingman, AZ

Bob H

Member

test results

Test Again Results + Share
download phase
0
50
100
upload phase
0
5
10
SanJose,USA
Dallas,USA
LosAngeles2, CA,USA
3
Dallas, USA47ms Last
18
20.42
megabit/s
6
4.17
megabit/s
Overall
D
BufferBloat
F
Quality
C
Speed
-

Results + Share
Warnings:

Instant download speed has dropped far below the running average

Anon314ab
@24.121.212.x

Anon314ab

Anon

Surveys giveaways

Suddenlink sent me a text saying they were going to give me a Samsung TV if I took a survey because I was a little customer for the last two years and it wouldn't let me finish it so I can get the TV and I think that's kind of messed up

Review by DeletedAcc2f See Profile

  • Location: Los Angeles, Los Angeles, CA, USA
  • Cost Contract price not specified.
Good
Bad
Bottom line
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Old

member for 18.5 years, 139 visits, last login: 4.2 years ago
updated 4.3 years ago

Pete Abel
Premium Member
join:2008-01-15
Saint Louis, MO

Pete Abel

Premium Member

With Suddenlink

I know there was some work occuring in your area, and that work might potentially address the issues you have experienced. If not, please contact me so I can engage senior managers in your area to follow up, look into all this for you.

I'm vetted by the site administrators to help customers in this forum (see here: »Suddenlink Tech Support.)

You can reach me by IM in this forum (»/profi ··· /1520412), or by external email: pete.abel@suddenlink.com.

I look forward to hearing from you.






Review by dd31879 See Profile

  • Location: Boyce, Rapides, LA, USA
  • Cost: $35 per month
Can call them anytime for support (for whatever that is worth)
Peak Hours Internet is sketchy at best, Off Peak Internet may be usable
Suddenlink is the only service in the area and is better then dial-up.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

2019 review update:
Internet when working is stable... But when it goes down it is a total mess. The support agents are rude and snap at you. They tell you nothing is wrong in your area even when you can prove there is with multiple people calling in ( different accounts/addresses).

TV rates...omg. Why is it so high suddenlink? Even with the discount they applied for retention purposes I'm considering dropping them in favor of something more like sling. The pick and pay kind of model.

..and on the subject of tv. Anytime my signal for internet gets a little screwy guess what else happens? Chances are their tv service drops out too. Can't browse the web or watch tv.

2018 review update:
Altice has taken over Suddenlink at this point and so far I am less than impressed since my TV bill has jumped up and my Internet has gotten even sketchier. Which is actually pretty strange because before Altice took over I had bumped up my Suddenlink review a bit since I was 'happier' they managed to start pulling quality up.

Well, I dont know what is going on now but I am experiencing pretty much the 2015 review again. Peak hour packet loss up to a total loss of internet. Slow laggy internet if it is working.

I do a speed test and it tells me I am getting the correct speeds. However, I do a Line Quality test or similar to test for loss% and come up with packets being dropped.

So on this review I have knocked them back down to a definite I hate their service again. I am seriously considering the Verizon Wireless option at this point since I already have an unlimited plan. At least it doesnt give me reliability headaches.

2015 review update:

My Suddenlink cable internet has been nothing but trouble!

Speed:
My internet speed in the evening is horrible. It is what they like to call "peak hour" speed drop. I can understand this. Everyone being on the same line at the same time causes a lot of traffic. However, there should be NO EXCUSE for my internet dropping from 15Mb to 3Mb. That is an insane amount of drop. I could pay for Satelite internet and be getting faster "overall" performance then that.

Reliability:
My internet during peak hours likes to show up with packet loss. Note though that its not anything to do with my equipment or the lines from my house to the pole. Many technicians have been to my house and many have walked away with the words "Well, I'm sorry I could not find anything" or "I'm sorry to have wasted your time."

Occasionally my internet will decide to just cut out while I am in the middle of doing things. Which is extremely annoying when you are trying to do online college courses. It doesnt cut out nearly as much as some of the times in 2014, but it still happens on occasion.

Support:
Phone support seems lack luster. All they are trained to do is restart the modem and that is it. There is no real "technical help" that knows anything. Ive did my share of phone support and dollars to donuts none of them have any experience in ITT. They are just reading a predetermined script.

They seem to be very zealous in sending technicians to the house even when one just was there. Left hand not talking to the right hand? Seems like a very serious miscommunication. If the technician that was just sent did not find anything wrong then why send another? ..and another? ..and another? It makes no sense at all.

member for 11 years, 136 visits, last login: 4.3 years ago
updated 4.3 years ago


elana
@myvzw.com

elana

Anon

lost signal

I have only had cable for 18 months but I would say the signals probably gone out six or eight times it always happens in perfect weather like tonight. It seems almost pointless to call them because I don't fit into the business or the residential category since I am NOT a business and the apartment complex pay for our cable

nobueno12
@spcsdns.net

nobueno12

Anon

internet connection speed

All my family uses is internet. We have no use for cable or a home phone. We have been with suddenlink for 7 months and been throttled 5 out of the 7. Yes, we stream a decent amount of movies and shows. But this is annoying. And frustrating being that in the military I work hard for my pay. My wife and I both go to college and my sons use abc mouse. With my wifes second job needing voice over IP. It gets frustrating.
Winchester
join:2009-09-07
Conroe, TX

Winchester

Member

Complete outage - Including telephone and 911

Ongoing for 4+ hours.

Review by PaulITGuy See Profile

  • Location: College Station, Brazos, TX, USA
  • Cost: $51 per month
  • Install: about 14 days
fast sometimes
unreliable speed, drops often, support wait times 1+ hr
no real competition
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Suddenlink is the only large, wire based (not LTE/Satellite/PtP) ISP in my area with speeds over 10 mpbs.
my plan is for 200 mpbs. Cost is $50.82.

**Presales and install**
no complaints here. signed up online before I moved into the service area. schedule the install date. everything went fine. I did request a non-wifi modem online, but received a modem/wifi router. I didn't complain because my moving trailer was delayed and I had no router for a couple weeks. I later found out that they only have the one type of modem (per customer service), even though the website gave me options ?!

**Tech Issues and Reliability**
Their modem/router [CGNM-2252]: the WiFi on their router turns off randomly. wired internet keeps working. You can wait a few hours to a day for it to turn back on or reboot the modem. Also, You can login to the router to view, but not change information. cusadmin / password. I asked them to disable the wifi on their router. customer service told me that plugging in my own wifi router would automatically disable their wifi. it did not.
Service: service goes in and out. not sure why. sometimes I call to complain, but normally the service turns back on before I can reach a person with their very long wait times. Speeds can be good, ~200 as advertised or they can be like 3 mbps. it is not predictable.

**Customer support**
Phone: wait times for me have been over 1 hour every time I call. I have called 3 to 5 times in my first ~30 days of service. One time the guy said he would call me back shortly after his system updated, he never did. one time the department I needed for a modem change, closed while I was on the 1+ hour hold.
Online chat: wait time was shorter. used LTE on my smart phone for the chat so I could disconnect the internet to install my new modem. 3rd time was the charm.

My bill looks like this:

**Description / Retail / Savings / You Pay**
Internet / 75.00 / -50.01 / 24.99
Broadband Internet 200 / / / 10.00
Modem Fee / / / 10.00
state recovery fee / / / 0.34
Total monthly changes/ / / $45.33

sales tax / / / 1.99
network enhancement fee / / / 3.50

Amount due / / / $50.82

member for 4.3 years, 3 visits, last login: 4.1 years ago
updated 4.3 years ago


Review by Al3sinth See Profile

  • Location: Charleston, Kanawha, WV, USA
  • Cost: $160 per month
Speed, Latency looking better
Price could be a bit cheaper. CUSTOMER SUPPORT
Good luck even talking to someone.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Charter used to own the area I live in, and while their upload was bad as well their Latency wasn't. Since Suddenlink bought the area my latency went up from 20-50 ms higher when it's at the lowest... I am on the 6mb package with the super fast 256k upload! The 6mb Download speeds are very nice i usually see every bit of that when downloading. Although It is very easy to saturate my speeds with the upload speed they give me. I play WoW and times that I raid (8-12) my latency shoots up to 300-400+. There are also outages pretty much every night for about 20-30min, and its not just me cause a friend 2 blocks away also gets the same problems as I do. I really wish Verizon would help me out here and push to get a faster DSL line to me or better yet start working on hooking the state or major areas with FIOS. Verizon is really on the ball another friend a block away has DSL and his latency is 30ms less then mine when I'm at my lowest......

EDIT: Within the last month or so I've noticing that I am being throttled when using the Bit Torrent Protocol. Whether it be WoW Patches or p2p.

Update (1-15-09) Sadly I'm still with suddenlink and stuck with horrid latency. I'm pretty big on gaming and when i see my buds a couple blocks away on verizon dsl getting 5-20ms on servers while im hitting 100+ it gets to me. I can't get below 400-500ms when playing wow at night while a fellow guild member using suddenlink about 15miles from here stays at about 100ms. I can get 12mb now but i refuse to pay their $70 service fee"run a speed test" to come out and check my lines. I would love to get it but that's not gonna fix my latency which is the big issue for me.

Update (1-16-09) After Pete contacted me he had trucks rollin out within a few hours to my house. I was greeted by 3 techs who were all very nice. They came in and actually tested the problem i was having and not just pinging or doing tracert and saying nothing is wrong. I loaded up wow and did a netstat to get the ip for them which they ran tracerts to with the router, modem only and using a meter hooking right into the cable drop. They noticed there was some packet loss, and said it was an interesting case. They got all their test and level readings to take back to their engies and headed out. I did some registry tweaks which lowered me about 100ms and, later that night durring the time I usually run 400+ ping i was seeing 120-170ms !!!! I did a tracert to my wow server and all the att routers i hit on the way there that are usually 180+ were at around 100ms. Im very happy right now! Thanks a lot Pete now if only we could raise that upload speed. :P

Update (8/26/09) Suddenlink recently upgraded the tier I'm on to 8/768, and I see every bit of it + some. I constantly get 8500/800. The only bad thing about suddenlink for me now is that we are still routed through DC and Chicago, so any network we try to access even in our own state is much higher then a network that would be near chicago or DC.

Update (12/22/09) Speed update to 10mbit/1mbit went through! Finally at a somewhat decent upload package where upload is 1/10th the download instead of 1/24th. I pull constant 10.75mb down and 1.07mb up. I'm pretty happy and no longer wish for DSL :P Also changed some of the ratings.

Update (07/05/10) Upgraded to the 15/1.5 line and constantly getting around 16.3k/1.5 up . Still paying premium for cable tv service though : /.

Update (07/29/10) Upgraded again to the 20/2 service. Tried out their Docsis 3 modem but I got lower speeds then I did with my 15/1.5 service on my Moto 5101. I had them to switch the mac addy back to my 5101 and hooked it up. Wow I was getting around 32mb down, but only getting around 1.5mb up. My friends and myself who are on suddenlink within a mile of me have been getting terrible latency issues making online gaming and other online applications unplayable. Currently working to get this cleared up.

Update (04/07/12) Saw Suddenlink on the main page saying that they will finish pushing caps to all customers. So I have decided to make it my new mission to avert as many people away from their service as possible when asked who to go with. This is just a way to keep people paying for their awful cable tv and not cut and just go with Hulu or Netflix. I still pay for tv even though I don't watch it much at all, so shouldn't I be exempt from these moronic caps? If this continues I will do away completely with their cable tv and then downgrade from 20Mb/2 to 10MB/1 since its the same cap. This will bring my bill from $165+/mo down to around $45/mo taking a nice $120/mo chunk out of their wallets and back into mine. Hey that's sounding pretty good already. Might end up doing this regardless, so Suddenlink you better sweeten the pot cause your not doing much to keep me around.

Update (09/08/2014) Been lucky running 30/2 on my SB5102 Docsis 2 modem, but I decided to upgrade to the 50/3 last week and had to go pick up a Docsis 3 modem (decided on a SB6120). Speeds are very consistent and I can easily hit 50/3 from all corners of the USA. Still quite unhappy that caps are still in place, but If they promise 1Gbps by 2017 hopefully they will remove them otherwise that kind of speed will be pointless.

Update (08/12/2015) Upgraded to 150/7.5 a few months ago running a SB6141. Currently have a 550GB cap which sucks. Around the End of June they updated our upload so we are now running 150/15. I can consistently pull 160/16 on my connection which is pretty sweet. I just wish my cap was something more reasonable like 1.5 TB or something along those lines.

Update (02/23/2016) Well we are now paying $180+ for 150/15 and Extended Basic HD... That's insane especially with the ridiculously low granny usage caps... I am just on the border of my cap every month...I think I'm gonna just drop cable TV pick up DirectTV so I get unlimited data for at&t, and lower my internet down to 50/5 and use my connection at work to do any heavy downloading I may need. Should save me $130 a month if I cut out TV all together.

Update (04/01/2016) Today Suddenlink has offered it's top tier internet subscribers the option of adding unlimited data for $5/mo. At that cost I can bite my tongue and ease my mind about not having to worry about going over my cap anymore! So for the moment I am happy.

Update (12/19/2017) Suddenlink upgraded speeds in my area. I am now at 200/20 and retained my unlimited bandwidth. They also offer 400/40 and 1000/50. I'll hold off on upgrading till I know my node can take it.

Update (09/11/2019) After Altice took over customer service has been absolutely dreadful. I've called and talked to agents 6 times (90min+ each time) but not one was able to successfully add my new modem to my account. What used to be a 10min call max or even a short online chat (which only gives you predetermine answers now) can't even be accomplished now. I would upgrade to 1000/50 but guess I won't be able to.

Update (09/12/2019) After a week of calling I finally got someone that was able to get me up and running. Upgraded to 1000/50.

member for 20.7 years, 5873 visits, last login: a few hours ago
updated 4.5 years ago

Pete Abel
Premium Member
join:2008-01-15
Saint Louis, MO

Pete Abel

Premium Member

With Suddenlink

I'm with Suddenlink. I'm vetted to help customers in this forum. Ref. here: »Suddenlink Tech Support

I'd like to escalate your issue to senior managers and engineers in your area, to look further into the latency issue, but first will need some more information (name on the account, account number or address, phone number).

You can IM me in this forum, or email me directly: pete.abel@suddenlink.com.
buschman
join:2000-10-28
Oak Hill, WV
·Optimum Online
·Suddenlink

buschman

Member

Problems again

Well things here were better for about a month.... for the last few days, I have noticed my pings going from 30's to over 100. Called tech support this morning to see if there was a problem. I will not mention the name of this alleged "tech", however, it was the same old routine. Do this do that, everything is fine! I tried to explain that I had already powered down the modem, removed my router, etc.! He was not having any of it. Actually got a little rude, "you already told me that!" All I wanted to express was that trace route showed the third hop had 20% packet lose. So after him telling me everything was fine, he asked if there was anything else he could do for me....... hey MR. TECH SUPPORT YOU HAVE DONE NOTHING TO FIX THE PROBLEM, OR EVEN ACKNOWLEDGE THAT THERE IS A PROBLEM! Oh and by the way my bill increased recently....pay more for less.... great way to do business. Hopefully this will go away and my connection will get better. If not I am going to look elsewhere for an ISP.
Pete Abel
Premium Member
join:2008-01-15
Saint Louis, MO

Pete Abel

Premium Member

Re: Problems again

I know we've communicated before, but if you could resend me your contact information, I'll escalate this to higher ups. You can IM me via this forum.
Pete Abel

Pete Abel

Premium Member

follow up

Al3sinth -- glad that worked out for you. If you feel it's warranted, please don't hesitate to increase the ratings/grades you gave us on your review.

Breesfan9
Premium Member
join:2007-06-21
Bastrop, LA

Breesfan9

Premium Member

RE: Suddenlink Caps

I have also been telling others NOT to go with Suddenlink. And I will continue to do so until we get our credits from NOT getting anywhere near the speeds we have been supposed to get. And they better get busy "ENHANCING" my experience & cut the caps or my family will be going to AT&T. I have already talked one friend into going with AT&T. And I'll continue to make my case to all my friends. And I have discussed this with the rest of my family. After another two months we are going to get rid of the last part of Suddenlink we have. We will be getting rid of their "SHOTTY" internet & moving to AT&T. At least 3-4 is what they offer. And I do know that's what you get. Because I do have many friends that have been with AT&T for awhile. And they get speeds that are advertised. Unlike Suddenlink.
CarribouLou
join:2009-12-08
Kingwood, TX

CarribouLou

Member

Re: RE: Suddenlink Caps

You're exactly right OP, the worst company in the world at the moment, and until they change the caps. We will keep on fighting. Until they make this right, we will continue. Until they provide the service we are paying them for, we will prevail.

moldypickle
Premium Member
join:2009-01-04
Haughton, LA

moldypickle to Breesfan9

Premium Member

to Breesfan9

Re: Suddenlink Caps

kinda hilarious that you would leave suddenlink to go with att over the caps issue. they both have caps!
quietpools
join:2012-04-08
Lakeview, AR

quietpools

Member

Very poor service, very slow high speed Beware

I signed up for 10mg high speed. Yesterday at 8 p.m. I had 0.06 yep 0.06.... nothing works. Tonight at 7:40 I had 0.07 I complained three times and they said it was "my machine" I took in my speedtests some daily from over a year, no help. I finally had to go to the attorney general then they tested my machine because they are still determined it was my machine. I am an A+ tech... there is nothing wrong with my machine. They finally agreed, their service stinks, and I still don't have high speed, but I did get a discount. Sure helps when you are trying to do an on-line college course test, not.

casmith
join:2006-12-27
Bull Shoals, AR

casmith

Member

I feel for ya...

I hate caps, I can go over mine easily (350Gb) as I remote work from home when needed and it kills my usage. Wish I could have my 10Mb no cap DSL service from centurylink back but moving to the only county near work to cut my drive time by 40min each way was important just wish I would have investigated the internet services in this area more closely...

Review by Way See Profile

  • Location: Eureka, Humboldt, CA, USA
  • Cost: $189 per month
  • Install: about 2 days
when it is working it works great
consistancy is unreliable, way over priced
its the only provider in my area.. what can you do
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

basic cable tv

Fine

Arris

There customer service is bad , impossible to communicate with anyone that can tell you anything you already know

Attachments:
speedtests.txt
2,533 bytes


member for 5 years, 10 visits, last login: 4 years ago
updated 5 years ago







Review by cmarslett See Profile

  • Location: Pflugerville, Travis, TX, USA
  • Cost: $130 per month (month by month)
  • Install: about 20 days
Easy to get set up, fast installation. Easily switched to 200 Mbit from Gbit when I decided to! No caps today.
Very erratic service, and since I work from home that is an issue.
Only other option is AT&T Uverse. Uverse quality is better than before, maybe time to change.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I ordered the 1Gb/50Mb package, at $108/month (not including fees, $10 modem rental, etc.). Monthly bill seems to have stabilized around $129. Converted to 200 Mb/20Mb 4 years ago when they removed the cap for that speed (as well as for the 1Gb speed).

Ordering was a breeze, Install took 2 hours total! They installed a Hitron 32x8 modem (tops out at 1.05 Gb down according to Hitron's website). Changing packages is a breeze too (up or down). Nothing like AT&T.

The install was done exactly on schedule, and the installer did a great job checking the quality of the connection (about 800Mb down, 56Mb up, as he expected across a Gbit Ethernet link). After switching to 200/20 the numbers line up much more closely.

My NetTalk VOIP and Netflix connections worked just fine after a bit of tweaking.

I bought an Arris Surfboard SB6190 several years ago and after going through three different technicians, I've got it working almost all the time. And for 4 years all worked pretty well at 200Mbit & download speed with 32 channels up and down active is about 224 Mbit/sec at best, often it drops to 205 Mbit/sec. Upload with 4 channels is about 21 Mbit/sec. But now I'm paying about half what the Gbit service cost me. So I'm very happy.

In 2019 my Arris SB6190 died and I bough a new modem - an SB8200 - and it seems to have settled down to 24x24 for best service with Gbit. About 900 Mbit down but upload somewhere between 20Mbt and 40 Mbit up. I'm not happy with the upload speed and especially not the times it drops to 400 or 500 Mbit down. But it could be a lot worse.

member for 17.3 years, 432 visits, last login: 2.3 years ago
updated 5.1 years ago


Review by dillon0009 See Profile

  • Location: Saint Albans, Kanawha, WV, USA
  • Cost: $151 per month
  • No Cap
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

When it works, it works great. I have the 200/20 package and consistently get the speeds advertised.

Recently (past ~3 months) I have been having a connection issue where my internet will drop. Customer Support has been unable to assist and I keep getting charged service fee calls. I am now on my 4th tech visit in the past 2 months.

When I ask if I can get a higher tier tech support or anything on the phone all I get is "You need a tech"

It's hard to use the service when it can randomly stop working for 5 minutes 20+ times a day.

member for 5.2 years, 90 visits, last login: 3.4 years ago
lodged 5.2 years ago


Anon206d7
@24.121.145.x

Anon206d7

Anon

Sounds familiar.

Last night my network speeds varied from zero to less than 1 MBPS. Ugh. This happens pretty regularly the last 2-3 weeks during tv viewing hours 5:30PM to 2 AM so I assume the TV services are hogging the bandwidth or somebody wired something wrong when work was done in the neighborhood about the time the problems appeared. My equipment magically becomes normal with the new day. So far I have avoided tech calls because there is nothing wrong with my equipment or the physical connection at my house. Flagstaff, AZ The chat line has fixed my 2 phone outages that have also occurred but the person I got today said "agents" could not pass info to their tech people about network outages. Sigh..... She referred me to their telephone interchange which is one of the worst ever. I'd cancel first.

Review by Moy2006 See Profile

  • Location: Neosho, Newton, MO, USA
  • Cost Contract price not specified.
Last repairs seemed to have helped for a while.
If i continue holding this service for as long as i had bad service ill finally be satisfied with this service.
service improved for a couple months.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Ive given up ever getting promised services from suddenlink. We pay for 15mb and usually get much less. 6 is pretty common today its running around 1-3 mb.
»www.speedtest.net/result ··· 9799.png
Weve had numerous techs at our house off and on over a year and a half. They always come in spend like an hour saying its in the house when they finish it never is. DUH i have all new equipment computers, modem docsis3, router ect. I even bought new ethernet cat 6 cables. Usually they go out to the box tweak and rebalance the signals 8 of 10 times this helps for a couple hours then it drops off again. 1 tech finally admited after a few times of coming out the network is overworked. He also said with our pings going from 12 -200 sometimes its a software port issue on there end. Ok cool Lee Mott a supervisor said they would get that fixed. Apparently they never have as months later still having the problems and have just given up on calling to get the same crap run around. The service is junk so i just make sure i let everyone know i come across if you have another option go with it. I just came across this site tonight so i emailed the HQ rep thats posting on here i dont expect it will accomplish anything as ive been through the hoops for over a year and still have issues.

Heres another speedtest run at the end of this posting just for the heck of it.

»www.speedtest.net/result ··· 6569.png

07\03 update i have to eat my words a bit on here now. After posting this and emailing SL's Corp guy i was contacted and my problems are now fixed. Apparently at my wits end when i posted on here they infact had a guy out working on all the hardlines etc this weekend. He was at our house today and i have to say we are now running very well.

»www.speedtest.net/my-res ··· 14670457

I was shocked at such a fast response and from higher up than the local office. Also this Tech Terry isnt the standard level 1 tech that usually comes out hes pretty knowledgeable. If this services holds up i will gladly up my ratings as well.

Update 07/10/13

Whatever The last tech did hes really fixed up the system. We are so far having the best service weve ever had. Still holding good speeds not even waivering a bit.

»www.speedtest.net/my-res ··· 27652984

UPDATE 07/31/2013

Well service is still doing extremely well. I had 1 day with a couple small service outages for a couple hours. Other than that 1 day services have been better than every averaging 15mbp d/l and 1.5mbp u/l. Pretty pleased.

UPDATE 10/26/13

Well service is starting to take a crap again. As i figured it would last few nights knocked off around 7pm or so constantly.

»www.speedtest.net/my-res ··· 59712644

UPDATE 11/29/13

Service is just about as bad as can be again. D/L speed flys and so does U/L speed. The connection keeps dropping constantly nothing the techs did the last few times they have come out has done any good. Tonight the speed for U/L keeps dropping out as low as .03mbs Which is causing the stream to die and be unusable for pretty much anything but email. Essentially the problem is stability not speed. Its fast but just wont hold.

UPDATE 12/15/13

Stability has improved upto about 85% stable now after some hardline repairs were made for holes in the lines and water getting in the lines. So lets see that makes us upto 3 solid months of good performance followed by a month and a half of crap. Still not overly impressed by these figures. I am happy that complaining on here actually seems to gain some help. Calling locally then regionally or whatever they call it is pretty useless. It seems Pete Abel does actually help get results. If the Equipment would just hold up for more than 3 months at a time we could really get somewhere.

1/1/14

Stability issues are still hanging around. Apparently we must still be having hardline break issues. This weekend we experienced about 12-15 disconnects total id guess. Usually the outage lasts about 30 seconds and reboots the modem then works for a couple hours till the next drop out. Things are better but still not what they should be. Local business were effected as well for a while not sure now if they are i havent talked to anyone about it. Overall still disappointed that these issues just keep happening it really boggles my mind.

11/18

Having these exact same issues again only now the company supervisor over our area refuses to fix the issue.. The level 3 line tech has told him the issue is the lines are bad and need replaced. The supervisor says suddenlink is not paying the cost to replace them. Weve had issues for the last few years thats been bandaid patch work but now its time to fix the issue COMPLETELY the bandage jobs are no longer working.

member for 10.7 years, 37 visits, last login: 5.3 years ago
updated 5.3 years ago


linicx
Caveat Emptor
Premium Member
join:2002-12-03
United State

linicx

Premium Member

I hate to say this

Suddenlink is the brainchild of a NJ second tier cable company that created a new company. brought it to Missouri and then bought out Cox small and medium markets like Carthage. The last I time was in the office I took a brochure home and read the fine print where it stated their speed s X times faster than dial-up. It also states the defacto dial-up speed is a 28.8 modem. It is something I have not had since the early 1990s. By '99 I was in a 56k pulling 48 or better. A year later i was in Carthage on the local cable Internet which sold to Cox and ruined an exceptionally good service. Cox had its troubles and sold to the newly formed Suddenlink which was a disaster. I took the SL modem back and walked across the street and picked up an AT&T modem and stopped having issues.

These companies do not care about rural America. I have a second tier phone company that is no better than SL - until the state commerce commission stepped in. You should check on your state level and see if you have Commerce Commission or Public Utilities Commission. If you do chat with them. You can use company PR and posturing to your advantage; after all, they are the ones who put in print. Good luck, and by the way the folks across the border in Grove, OK have the same problems as you do. My cousin lives there; she switched to AT&T, too.
Moy2006
join:2013-06-30
Neosho, MO

Moy2006

Member

Re: I hate to say this

I would love to have ATT for internet however i live in a 10 year old housing tract. Zoning etc and equipment all stop just shy of my street maybe 2 streets over. The last houses built were just barely close enough for the service. They claim (ATT) its not worth the cost investment for a small neighborhood to expand. They probably are correct. However if enough towns people will bug them about it they might expand. Unrealistic at best. So for now its 56k dialup with a company out of grandby which usually only yielded 28.8k believe it or not, or SL.

linicx
Caveat Emptor
Premium Member
join:2002-12-03
United State

linicx

Premium Member

Re: I hate to say this

Moy, I believe you. It was Cox who wrote "28.8 is the defacto standard" in the brochure before SL first used it. Maybe Grandby is not such a bad deal because you still have a POTS line that works when VoIP type phones and cell phones are dead.

AT&T can't expand into your neighborhood. Who serves what in your area is not only defined by physical boundaries, it's complicated by contracts with the State of Missouri and also with contracts with her counties, and her cities. After you've waded through reams of public legal documents you may learn that your rights thereof, as a citizen living at a particular address, in a specific place, in the state of Missouri, is wrapped in a 100 year Agreement with a group or company you never heard of before.

The only solution to your kind of situation is DISH or to move. I've been on Cox, SL, AT&T, Comcast, SWB, CL, WISP, VoIP, Vonage and others. Most are not very good in smaller rural areas like we live in. AT&T seems to work best in the small towns in SW Missouri and NE Oklahoma where there is a local phone office.

Kathy Bishop
@suddenlink.net

Kathy Bishop

Anon

Service Call

The service Fellow, Daniel Rush, was early for the appointment, he was very helpful with information and fixed our problem quickly and efficiently. We couldn't be more pleased. thank you so much!
Pete Abel
Premium Member
join:2008-01-15
Saint Louis, MO

Pete Abel

Premium Member

With Suddenlink

Moy2006 -- by IM or email (pete.abel@suddenlink.com) please remind me of the name and address on the account and I'll follow-up with senior managers for that area. Recall that I'm vetted to help customers in this forum (»(post #24974222 no longer exists)).

Review by vladis See Profile

  • Location: Mckinney, Collin, TX, USA
  • Cost: $54 per month
fast when it works
does not work most of the time
Too bad to deal with every day outages
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Suddenlink claims that they have been ranked by PC magazine as the fastest ISP in the US in 2018, this might be true when their service actually works that is.

However, there has been an ongoing outage in my area for 3 (!!!) weeks with the service going down every day for several hours. And most importantly, they CANNOT PROVIDE an estimated resolution time. Asked to speak to a supervisor, asking to escalate, reach out the department which is responsible for fixing the outage only to get a horrible attitude blaming me that I'm asking her to go against their process which she certainly can't do (like it's a crime) and there is nothing she can do for me, no estimate, no further escalation, suck it up. In the end she hung up on me. HORRIBLE, HORRIBLE, HORRIBLE !!! Switching to AT&T.

member for 5.3 years, driveby review (so far)
lodged 5.3 years ago


whocares256
''Hardware Junkie''
Premium Member
join:2002-03-10

whocares256

Premium Member

Suddenlink

What part of Collin county are you in? New subdivision or older area? Rural or City? I have Suddenlink in anna and its been rock solid for 2 to 3 years.
kristie_jeff
join:2002-12-29
Anna, TX

kristie_jeff

Member

Anna

We are in Anna also. In the past several months, the service has been up and down constantly, multiple times a day. Before that, no problems since 2016

Anon43cb5
@47.216.236.x

Anon43cb5

Anon

Outages Parker, AZ

Mine has been rock solid since April 2012. had a few outages only due to power outages that blew fuses in Suddenlink's plant amplifiers. Usually down a day only happened 3 times since April and they deducted the days from my bill after going to office and complaining.