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Review by zraider 
member for 10.2 years, 53 visits, last login: 109 days ago
lodged 109 days ago
 Conroe,Montgomery,TX
 $89 per month "Excellent reps, techs, and service" "slow speeds at times, hardly ever affects downloads" "overall 9 out of 10"
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Suddenlink Service, Tech Personnel, Reps
[please note the price includes telephone service also]
I've been with Suddenlink in Conroe since the company purchased the service from Cox.
Overall, I'd rate Suddenlink a 9 out of 10 on service, 10 out of 10 on
tech support, 10 out of 10 on wait time and company representatives. Ordering and installation was easy and carried out efficiently.
The only things I see from time to time are slower than normal speeds (I have 20MB down), but, on the other hand, at times I see speeds quite a bit faster.
I download quite a few isos, and other software, and consistently have but a short wait for the majority of downloads.
I've had only good experiences with tech personnel, although once when we tried the video service, the rep cut one of the cables I had installed. Still, I'd go with the video, but my wife just has to have dish and their super DVR's  ! Phone service has been excellent.
Equipment used has been Motorola and now Arris.
The only other 'real' option here is DSL, which I had for a short time and didn't really like, although it worked OK, but that was years ago, but still, I don't see that many friends now who have the DSL service. Of course satellite is an option, but not a viable one, and Verizon is too slow and too expensive.
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 Review by Cabal
member for 6.4 years, 2767 visits, last login: a few hours ago
updated 111 days ago
- Austin,Travis,TX
- $45 per month
 about 7 days- "Fantastic tech went above and beyond for install, reliable service, great signal levels"
- "n/a"
- "I was concerned about having SL as my only choice outside of Austin, but they are heads and tails above TWC."
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Had no issues with a Ceton PCIe 4-tuner card from Suddenlink, have since switched to OTA and cable for Internet at half the price. No problems with speed or reliability on a customer-owned DOCSIS 3.0 modem.
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Review by Dstanko
member for 128 days, 6 visits, last login: 106 days ago
updated 115 days ago
- Cottonwood,Yavapai,AZ
- $55 per month
- about 30 days
- "Friendly Customer Service"
- "Speed nowhere near advertised, took forever to get them installed."
- "They really need to get their act together."
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Ordered Suddenlink when moving into my new house, they originally accidentally deleted my initial order. Everything was taken care of and they were out about a week after my call. Then was told my house would need to be wired for cable, and they outsource to another company for that. Cut to OVER a month later...
At first the speed was great, I paid for 15mb down, and I got exactly that. Then all of a sudden my speed was horrible 0.3 and not steady at all. Peak hours my speed would go anywhere from 0.3 to 3 mb down. I called them up and they sent another tech out, his response was for me to downgrade to 1.5 mb speed, as I was at least getting that. I'm getting 0.5 mb down as of posting this, after buying their modem I paid $150 up front for installation, modem, and first month payment just to get less than 1/15th the speed advertised.
Comments:
 Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:8 Reviews:
 ·Charter
| with Suddenlink I'm authorized to help customers in this forum: »Approved Suddenlink Tech Support Agents. If you're willing to share the name and address on the account -- by IM or email (pete.abel@suddenlink.com) -- I will gladly follow up with senior managers in your area and ask them to personally look into this situation. | |
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Review by danield31
member for 134 days, 1 visits, last login: 133 days ago
lodged 134 days ago
- Arkadelphia,Clark,AR
- $65 per month
- (24 month contract)
- about 14 days
- "It works ok"
- "frequent slow downs and shady billing practices"
- "I hate Suddenlink"
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I've had Suddenlink for almost a year now in Arkadelphia, AR. It frequently slows down to 1-2 mbps during peak times, which makes it difficult to stream anything. The piddly 512k upload speed is ridiculous. I'm not so dumb to believe that Suddenlink isn't aware of this problem as it's a congestion issue and nothing else. I'm being charged a higher price that I was originally quoted. $65 a month for 8mbps with a 150gb cap is exorbitant. They wouldn't give me the option of using my own Motorola Docsis 3 modem until I got raw about it. Their greed and incompetence is about to cost them another customer. Unlike many folks, I have other options, so I won't put up with this nonsense much longer.
Comments:
Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:8 Reviews:
·Charter
| Offer to help I'm with Suddenlink at Corp. HQ (»Approved Suddenlink Tech Support Agents). If you're willing to IM or email me (pete.abel@suddenlink.com) the name and address on the account, I'll esclate this to the attention of senior managers for your area. | |
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 Review by BACULUM
member for 1.6 years, 40 visits, last login: 1 days ago
lodged 137 days ago
- Leander,Williamson,TX
- $115 per month
- (24 month contract)
- about 8 days
- "good speeds"
- "took forever to get it right"
- "okay, but I don't need the tv."
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Once they got it working, it's FARILY dependable.
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Review by micah_675
member for 1.3 years, 72 visits, last login: 126 days ago
updated 141 days ago
- Clovis,Curry,NM
- $100 per month
- "I haven't found any as of yet"
- "Never works right, slow customer service, terrible tech support, the list goes on and on"
- "If you see they are the only provider in the area, and you are moving to that area, find a town that DOESN'T deal with them"
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First off I have had packet loss issues with Suddenlink for over a year. They fix it the next week it is back. I have had 4 modems, 2 routers, and 2 different locations in this one town. What is the common denominator after all my problems. Crappy service from Suddenlink. I have filed a better business bureau report against them. That was the only way I got a field tech out to my house. After they confirmed that the packet-loss issues were not caused in my home and were seen at the drop outside my house they went looking. After "replacing" and amp and re-balancing the lines I still had issues. My download speeds until I moved were NEVER consistent, I paid for the 20 meg server only to get consistently shafted with less than 5 meg connection and even that speed wasn't consistent. At night you might as well count on doing something else other than using the internet also. After moving to my second location in the same town, they "upgraded" my 20 meg service to 30 megs. Well after this my download speeds seemed to stay rather stable. I then realized that the same packet-loss and ping issues effected this home as well. I called and complained, which it took them 3 techs to finally send back out the manager. He looked and said yes it isn't inside your house, please give me some time to fix it. Well that has been over a month now, and I still do not have a reliable connection. If you can avoid this company like the plague. It is terrible and they will not ever fix their issues.
Here is a bit of proof of my issues.
»/pingtest/55b4···/2967451
»/pingtest/2395···/2965706
»/pingtest/8877···/2956266
»/pingtest/bbb5···/2958909
Update: This will be my final addition to this review. This has been the worst experience I have ever had with internet. As you can see from my comments below I have had a total of 4 modems, 2 routers, and all issues persist with out without the router.
A suddenlink tech admitted another one of the local nodes in town was over-sold. They still have yet to fix it. As for my problems, when they replaced the drop the issues of packetloss and latency jumps subsided. The issues were seen on a known good modem from suddenlink and my own modem. I am so happy to be moving back to the Atlanta area where I will have a large number of choices for internet. Having one ISP per town asks for trouble.
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| | Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:8 Reviews:
·Charter
| Offer to help I'm approved to help customers in this forum: »Approved Suddenlink Tech Support Agents. If you're willing to IM or email (pete.abel@suddenlink.com) the name and address on the account, I will escalate your issues to the attention of the effective CEO for your area. Let me know. | |
| | | | Re: Offer to help I sent you a private message. | |
| | | Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:8 | Re: Offer to help I have forwarded to my colleagues and asked them to investigate. | |
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·Suddenlink
| Re: Offer to help Thank you pete. As of now I have heard from several different managers, however the problems is still ongoing, while I understand the distances involved and the number of issues that have been encountered. I find it sad that I am having to assist in the troubleshooting of the issues to my node. I do not mind as I am an Avionics Field Engineer, but this isn't how I would like to spend my evenings. To date the packetloss issues have come on stronger than they were since I moved in. I am and have been extremely dissatisfied with your companies service as this home isn't the only one in town I have experienced severe problems at. I have attached 3 days in a row worth of pack loss tests. The amount of packets lost makes everything online a chore. There are times I have to refresh webpages multiple times to get them to load. As well my download speeds have suffered from major companies which I have gotten much more from in the past on this same line. From Electronic Arts Origin servers when updating I have gotten 4 MB/sec constant and in the past few weeks I do not ever see anything over 2 MB/sec. This is well under the speed of the 30 meg/bit PAID for speed. In case anyone else is reading this a 30 meg connection should net you at least 3.75 MB/sec download speeds.
»/pingtest/8446···/2970734
»/pingtest/2ba3···/2970407
»/pingtest/2424···/2970069 | |
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| | Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:8 | Re: more tests that fail.... I understand from local and regional managers that they've made some progress in addressing these issues? | |
| | | | I would like to take a moment to point out that MOST the lost packets and EXCESSIVE latency jumps are occurring at the last hop. This means your modem/router. I would be interested in seeing a ping plotter set to one of your game servers or a dns server you are currently using. | |
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| Re: more tests that fail.... Well Tuesday they left a modem the techs use to see what was going on. They told me they believed my modem may be the issue, note this is my 4th modem. Well the modem they left shouted the same problems as mine. Yesterday a tech put in a new drop from the street. Low and behold the issue has subsided. I still get lower than advertised speeds on downloads but the tech admitted that some of the other nodes in town are over sold. The house I used to live at was on one such node. He said they have bought the equipment to upgrade that now but have yet to install it.
I do find it rather poor that I have had to be instrumental in figuring out what is wrong. I cannot in good conscious suggest Suddenlink to anyone. Luckily I will be leaving this town for good soon.
My only suggestion to anyone having problems is push hard for a manager to call you. Afterward ask for a tech supervisor to go to your house with the techs. Get as much visibility to your problem as possible. With enough effort you will get someone working on your problem.
To Mr. Abel,
I understand why you are on a site like this offering assistance directly. It is a good thing, however I believe your time will be better spent upgrading your network. Upgrading the speed on over-utilized networks will only compound your problems. You can very easily have a great product and have much greater ratings. Please focus on your service, upgrading, and development the other issues with speed and satisfaction will improve with that effort.
Micah | |
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first run of ping plotter |
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Review by HarryH3
member for 8.3 years, 2916 visits, last login: a few hours ago
lodged 145 days ago
- Georgetown,Williamson,TX
- $25 per month
- about 1 days
- "Consistently see download speeds of 15-18 Mbps on 15 Mbps plan"
- "Upload of 1.5 Mbps is pathetic. 250 GB monthly cap sucks."
- "Like it FAR better than the 3Mbps (max available!) Verizon DSL that it replaced"
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Verizon and Suddenlink are the only choices in my area. Verizon said that my line could only support 3 Mbps down and it didn't seem that they were going to upgrade any time soon. Suddenlink pricing was prohibitive until recently. They finally came down to a price that I was comfortable with and I made the switch. I installed my own Motorola SB6121 DOCSIS 3 modem and placed a call to Suddenlink tech support. They took my HFC MAC and had me online in about 2 minutes. We've only had the service for a few weeks, but so far it has been awesome.
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Review by outfieldind
member for 261 days, 90 visits, last login: 21 days ago
lodged 145 days ago
- Mantua,Portage,OH
- $65 per month
- "when one person is on its ok"
- "slow speeds/ not even in the ball park of what the plan say"
- "look for other options"
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I've had suddenlinks cable internet for about 6 months and the plan is for 6megs down and 256kbps up. I actually get my rated speed maybe for a few hours a day which is usually when im not home and the down speed gets pretty abysmal to the range of some times struggling to get even 1 meg down the up is pretty constant but its very low but its the only plan they offer.
i wish the WISP that i was using before hadn't gone out of business, but dealing with most of the tech support has been pleasant but i would have wished that i didnt have too as much as i have.
as of right now i couldn't recommend suddenlink
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Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:8 Reviews:
·Charter
| I might be able to help I'm on the list of Suddenlink agents approved to support customers in this forum (»Approved Suddenlink Tech Support Agents). If you wish, IM or email me (pete.abel@suddenlink.com) with the name and address on the account and I'll follow up with senior managers responsible for your area. | |
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Review by (hidden by request)
(review was emailed from domain earthlink.net)
lodged 150 days ago
- Mckinleyville,Humboldt,CA
- Contract price not specified.
- "There is some kind of cable service here in this small northern CA town"
- "It doesn't work or deliver the service promised"
- "I'll try to replace it if I can."
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Internet hasn't been bad for simple email, but forget anything that requires more speed, and most certainly do not use this company for your television.
Ever since I have had Suddenlink's TV service in September 2012, it has not functioned in way that constitutes reasonable service. I watch very little TV, but every Pay Per View movie I have tried to watch takes twice the amount of time to see as screen time. That is because the picture comes on for a few seconds then blanks as the absurdly slow service streams. Watch another 10 seconds and screen blanks and the streaming and stalling begins again. Rather than "relaxing with a movie," viewing a movie on Pay per View on Suddenlink has become an event that guarantees frustration. The same frequently happens in even trying to browse pay-per-view's menu, and I have not see any menu text that looks that primitive on a screen since the days of the Apple II and Commodore computers.
Suddenlink has proven to be the worst experience I have had anywhere with either a cable or dish subscription media --bar none. I hope to discover another provider for northern California in the coming week. YELP shows a number of customers with similar experiences in my area. This is not a situation restricted to one house or one neighborhood.
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Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:8 Reviews:
·Charter
| with Suddenlink If you're willing to IM or email me (pete.abel@suddenlink.com) the name and address on the account, I will escalate these issues to the attention of the senior manager for your area.
(»Approved Suddenlink Tech Support Agents) | |
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Review by NoNeck5901
member for 157 days, 0 visits, last login: 157 days ago
lodged 157 days ago
- Bossier City,Bossier,LA
- $77 per month
- about 10 days
- "Reliable and consistent when bandwidth is not stressed"
- "Only time it's reliable is during the time of day I'm not here to use it"
- "Getting better, but has taken lots of frustration to get there."
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Moved to NE Louisiana summer 2010 for work, but needed ISP service for home because work ISP was months away. Called Suddenlink from the moving van and, initially, they were very helpful. But not long after we arrived, I noticed Internet speeds slowing dramatically every evening; so much so, Speedtest.net showing DL of less that 1mps. Supposed to be getting 15mps. At times was actually getting faster upload than download.
Have had SL techs out three times; they do the same thing every time. Check the lines in the house, modem, feed, and say there's nothing wrong. Got so frustrated I actually bought an AT&T DSL modem and tried it. That only lasted a few months and I went crawling back to SL.
My view, the person from WV that posted a review on SL has it exactly correct; they oversell their service. My speeds are great at the exact times I am not here to use it. But when I want to use it, in the evenings, so does everyone else in my subdivision and their signal gets degraded to the point where its almost worthless; definitely not worth what I pay.
However, SL also knows that they are the only large volume ISP in the city I live, so convincing them to upgrade their equipment to meet their demand is almost impossible. I am hoping the technology of satellite Internet will eventually improve to consistently meet or exceed what I'm supposed to be receiving now. As soon as that happens, I'm dumping this crap.
After sending a very terse email to the regional manager, I have noticed speeds getting better, ranging from 10-12mps in the evenings; much better than I was getting. But they are continually building houses in my area of the city and I'm sure that, as more homes are connected, I will be having the same issues again in the future.
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