how-to block ads
|
»next review in page
Review by DJBuzz24 
UPDATED: 160 days ago
member for 1.4 years, 27 visits, last login: 160 days ago
 Charleston,Franklin,AR
 $34 per month
 about 3 days
 "extremely cheap intro rate, competitive monthly rate"
 "90% of the time we get 1/4 subscribed speed, with short, 4 minute bursts of peak speeds"
 "Avoid at all costs! They all sound friendly and caring, but at the end of the day they'll always leave you hanging!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
My problems are well documented throughout the SuddenLink/Cebridge BBR forums, so I'll stick to the basics here. For what it's worth, I've been in the IT/Networking arena for 14yrs this year, working exclusively for ISPs, Telcos, Datacenters, and now a controlling partner in a consulting company that works in the energy industry across 3 states. I need my connection, I resell things that I think will be an asset to my clients, and am the local "computer geek guy" in my rural town of less than 10,000.
1. Pre-order research. 5 calls to sales, 3 of 5 sales reps confirmed 3Mb x 256k availability in my area. 1 said "fastest available", 1 said "1Mb, I think"
2. a couple days later, local installer comes out. Doesn't own a computer, doesn't use the internet, doesn't know what their maximum speeds are. This is a bad sign, but I'm thining for $20/mnt for 6 months, why not? 256k @ install, called tech support, got 3Mb. Connection held for 5 months, only had problems during storms (expected), but always generated calls to tech support to correct speed (not expected)
3. Modem begins reverting to 256k 80% of the time. Calls to tech support are fruitless for a solid month. Cell minutes used dealing with SL tech/cust support: 1200+
4. In touch with local SL techs and management who fix the problem. I'm told to call this tech's cell anytime I have issue and he'll "run up there and fix it".
5. Get tired of bothering Tech. Some problems are after hours and I don't feel comfortable ringing some poor guy's phone @ home. Desperate to find help, I contact Pete Abel and all the regional VPs for my area.
6. Called Billing and offered to pay 1/4 of my bill ($7.50). The billing rep asks me to please hold, returns and lets me know that she issued a $20 credit to my account. I'm not exactly happy (as now I owe them $9.99, still more than I'm willing to pay), but I agree and we hang up.
8. Pete spends a solid week "looking into" my issues. Dispatches local techs to check lines. Tech runs new line from pole to modem, return 3 days later to bury it, allowing for OneCall to mark cables/pipes. Over the course of the week (and *several* exchanged emails with Pete) I'm labeled "an excessive user", made to feel guilty for using something I'm paying for, and told that my 256k speeds are as a result of "being fair to the other users in town". Pete doesn't grasp fact that for 5 months my connection was 3x what it "was supposed to be", and currently 24x slower than it was during those 5 months. I, however, have continued to pay the bill. Promo period is over, bill goes up $10 to $34/mnth.
9. End of the week, July 3rd, Pete calls to tell me that they're not going to be able to help me. Does not agree that it is a capacity issue, does not elaborate on where the issue may be. Says he's "spoken to everyone he can", and we're "simply not made for one another". Claims that 1-2Gb per day download is just too much. Pete recommends I purchase a 3Mb x 512k business account for $139.00/month. I inform Pete that I've learned they only have 4.5Mb total in my area (pays to have friends in high places), which meant that even $140 a month wasn't enough to get something they don't have the capacity to offer.
10. I suggest to Pete that he not attempt selling me 3/4 the town's total bandwidth while coaching me on the virtues of being "fair to other users". I'm still made to feel like I've somehow abused something I'm paying to access, and let Pete know that I will not recommend his company to ANYONE, regardless of region. I spend the afternoon removing SuddenLink from potential providers list for 3 of my new clients.
So on Monday, July 7th, I placed my order for DSL from CenturyTel. My modem came in today and I'll be turned up sometime today or tomorrow, guaranteed to be surfing before 5pm tomorrow. I've checked speedtest.net and confirmed speeds in my area, CenturyTel assures me that 10Mbit is what I'll be on (and say that real-world internet speeds are on average greater than 6-8Mbit), and with any luck I'll be cancelling SuddenLink tomorrow.
The service was FANTASTIC for 5 months. The tech and customer service reps I dealt with were very polite, but not very technically knowledgeable. I've since learned that this is because they've been left in the dark about several network management protocols that have recently been put in place.
Suddenlink could prove to be a really cool company, but unfortunately they've left a sour taste in my mouth by dealing with *customers* instead of *network issues*. Most consumers simply don't have time to deal with the micromanagement SuddenLink is attempting to provide.
I encourage anyone to carefully read the forums here, SuddenLink's Terms of Service and Residential Services Agreement (on their website), and take note of the 55%+ negative reviews posted on this site. I can only expect that percentage to increase if SL continues along their current path.
****UPDATE****
We've been on SinTel's service for about 2 months now with no major issues. We do indeed get random disconnects, sometimes once a day, sometimes once every 2-3 days, sometimes 2-3 times a day. Most of the time the disconnects are so brief that IP traffic simply stalls for a moment, then picks right back up. My usage over the last 60 days has averaged about 75GB up *and* down every month. SinTel has never contacted me, and assures me that my usage is "expected". I average 8Mb/s downloads and have peaked @ 1.1Mb/s uploads. Not bad for a 10x768 account, and SinTel assures me that we'll be upgraded as the service in our area is upgraded, same price, and I won't even have to request the upgrade.
A very, very far cry from what SuddenLink was spewing...bandwidth caps, excessive throttling, etc. So far we're much happier, and with the ability to rent/purchase HD content via the 'net, we're reevaluating our need for Satellite TV!
****UPDATE****
Still on CenturyTel DSL. Still same rocking speeds and reliability. Still beating the crap out of SuddenLink.
Hey Petey, I used to see 2-4 of your trucks around town per day...now I see about 1 a week or so. Business slow down here for you guys, or are your techs finally out working instead of troubleshooting problems here? For what it's worth, in the last 6-8 months I've converted about 7 users off SuddenLink and onto CenturyTel DSL.
Followup comments:  Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
 ·Charter Pipeline
1 edit | Facts Please note, for the record, that the people of Suddenlink made a concerted effort to assist this customer, much as we have successfully helped others, in this forum and beyond.
However, this particular customer violated the following clause of our residential service agreement and acknowledged the same in writing:
"The Services provided are solely for Customer’s personal, residential use and Customer shall not use Services for any commercial purpose."
The customer's violation of this clause caused problems for other customers in the area and thus forced us to stand by the terms of the agreement, to protect the interests of our other local customers. | |
| | DJBuzz24
join:2008-07-01
Fort Smith, AR
·Suddenlink
1 edit | Re: Facts and how much do *they* pay for the service?
Don't blame your customers for you overselling your service. Again, you made a valiant attempt to appease me, but at the end of the day failed to provide what you so aggressively advertised in my mailbox (3 flyers a week before *and* after I signed up).
I appreciate what you've done in understanding that I work from home. A home in a residential area. I don't operate a business here, as permits to do so are not even allowed. The simple fact that I told you and your technicians that I was available to them anytime they wanted to come by and help opened the opportunity for a nice little scapegoat for your failure to provide proper services. As for business services, it took SIX FREAKING WEEKS to get someone to give me a confirmed price...that person was you, a SENIOR VICE PRESIDENT.
Nice of you and your support crew to respond only to reviews, and not so much the customer outcry in the BBR forums  I look forward to seeing you try to help others that are experiencing the same exact issues that I will no longer tolerate.
Of course, again, don't take just my word for it. I mean, if you'd rather live in Pete's world all you have to do is click the "39 Positive" link at the top of this page. That should just about do it.
Let's just not do this, Pete. You guys are in the wrong and we all know it. The users of this forum, the customers that have made their opinions and reviews known...in the end you can help a lot of people, but not until you start acknowledging those issues.
Stop micromanaging customers, start addressing your problems.
I can't wait to cancel....I keep looking at the modem expecting you to do it for me out of spite. If you think I'm pissed here...wait until you see your churn in this area over the next 3 months.
*EDIT*
I logged into the main Cebridge page here to see if there were any new posts and found this in my upper right corner:
* 3.0 Suddenlink 'Avoid at all costs! They all sound friendly and caring, but at the end of the day they'll always leave you hanging!' 2 comment(s)
* 1.8 Suddenlink 'If you can get another service in your area I would' 1 comment(s)
* ?.? Suddenlink 'no real choice in this area for broadband' 7 comment(s)
* 1.5 Suddenlink 'Use something else for business use.' 2 comment(s)
hey Pete, what parts of those generic Service Agreements did those guys violate? | |
| | | DJBuzz24
join:2008-07-01
Fort Smith, AR
·Suddenlink
1 edit | Re: Facts hey Pete, here's my hosts file (I added descriptions for you). You can clearly see that my network consists of mostly entertainment devices, not employee workstations. Your installers can account for as much, as they've seen the media center in the living room, where several of these devices rest. I'm sure when I said "my hosts file has 15 IPs" your head went to spinning. I can assure you that all 15 are not simultaneously online at once (there's certainly not enough bandwidth for 1, much less 15!). I want to make this very clear, as you seem to be the only person that thinks I've violated a clause of your ToS.
192.168.100.1 delinked #Linksys WiFi R00ter
192.168.100.2 awesom-o #Wife's iMac, Awesom-O 4000!
192.168.100.3 360 #xbox 360
192.168.100.4 guest #open
192.168.100.5 ds #Nintendo DS
192.168.100.6 wii #Nintendo Wii
192.168.100.7 micro #my mac mini workstation
192.168.100.8 ibook #work laptop
192.168.100.9 psp #Sony PSP
192.168.100.10 xbox #Xbox 1
192.168.100.11 guest2 #open
192.168.100.12 guest3 #open
192.168.100.13 dadsiphone #my phone
192.168.100.14 momsiphone #Wife's phone
192.168.100.15 DishHD #Dish Network
#Living Room LaserJet 5m
192.168.100.100 printer
Btw, you can blame my wife for *this* post. She said that since I'd blasted the hell out of you guys, I should at least prove to my peers that I'm not doing using my connection for anything out of the ordinary. | |
| 
DJBuzz2422222
@suddenlink.net
| Re: Facts Hey you might want to look at what you wrote again in the forum.
"I've been in the IT/Networking arena for 14yrs this year, working exclusively for ISPs, Telcos, Datacenters, and now a controlling partner in a consulting company that works in the energy industry across 3 states. I need my connection, I resell things that I think will be an asset to my clients, and am the local "computer geek guy" in my rural town of less than 10,000."
Companies are going to charge you for business usage if you max out your bandwidth usage all the time. Suddenlink is not the only company that looks at its usage... TWC and Grande do that same. | |
| | photog5
join:2008-08-25
Hydesville, CA
·Suddenlink
1 edit | Re: Facts PETE your employee ot Tech "roderick.howard@suddenlink.com" wrote me back once and then placed me on the ignore list, hasnt responded to the Trace routes I have posted at
»www.photog5.com/SUDDNL/Suddenlin···nce.html
I was hoping he could use my Trace routes to fix this continuing problem - EVERY EVENING FROM 7PM to 1am I cant get any performance out of my cable connection at all!! I like to get home from work - check a few emails and then procede with some gaming in Counter Strike Source... unfortunatly I cannot because on HIGH latency and Lost packets (40%) the pings are up to 200 to 450 EVERY EVENING AND ON THE WEEKENDS ! This is just LAME LAME LAME - cant you understand what a terrible ISP Suddenlink is being to THOUSANDS of customers - ALL customers here in HUMBOLDT county are getting only a fraction of what we signed up for and are currently paying for? Im paying for the middle package - but man its not making any differance that I choose to pay more for bandwith and are not getting it at all- (between 7 pm and 1am ) and no its not because Of our remoteness - you can clearly see which peerpoint is to blame and its not IN CALIF - please please ring someones bell over there at Suddenlink - Im really really mad about this and am ready to complain to anyone who will listen - so please take responcibliity for the product you put forth and FIX IT UNDO whatever it is you guys did a month and a half ago -cause it was fine then -
photog5 | |
| | DJBuzz24
join:2008-07-01
Fort Smith, AR
·Suddenlink
| hey DJBuzz2422222, nice name!
Too bad you're too afraid to let us know which SuddenStink employee you *really* are. As for ISP's monitoring bandwidth, etc, I'd like to show you this....
# November 2008 (Incoming: 201373 MB / Outgoing: 128161 MB)
That's my usage for November. On November 19th Microsoft and Netflix announced a partnership to stream Netflix movies to the Xbox 360. If I were still on SuddenStink I would have never gotten to use this feature, as after 10-12GB downloaded they would throttle my connection back to 1/3 what I should have had. Not to mention that their maximum speed of 1Mb/s would not allow me to view HD streams.
CenturyTel, on the other hand, has been EXTREMELY stable, reliable, and fast as hell! My 10Mbx768k connection through them beats the living hell out of SuddenStink's 1Mbx256k (and 256kx256k 90% of the time). So much faster and more reliable that I wish I'd never paid for SuddenStink and had just stuck with CenturyTel from the get go. Same price even! Get that...10x the speed, 100% reliability, and no bandwidth caps!
The simple fact is that non-networking companies still don't know how to provide proper network services, while companies like CenturyTel, ATT, Alltel, etc understand their customers and know how to provide *network* services.
SuddenStink is *still* "the little cable company that couldn't". Every customer of theirs I interact with have the same issues, and each and everyone I recommend CenturyTel to.
Keep drinking the koolaid, DJBuzz2422222 and they'll keep printing your paychecks. But don't get on a forum and claim to be "anonymous" while defending shoddy business practices. Real customers know they don't have a viable defense for this crappy little cable co. | |
| | | DJBuzz24
join:2008-07-01
Fort Smith, AR
·Suddenlink
| Re: Facts btw, DJBuzz242222, before spewing the company line you should check out what their customers think...
Reviews:
read 189 reviews (45 positive) (94 negative)
*wow* That leaves 80 neutral reviews. Neither good, nor bad, but didn't care enough to rate. 94 negative? Yikes. I dunno Pete, maybe you should consider another line of work. It's gotta be hell dodging bullets all day.
--
The real DJBuzz24. | |
| | | | Wolf
join:2008-12-13
Jacksonville, AR
| Re: Facts Looks like Suddenlink isn't the only one that watches bandwidth... Hmm, and this is a DSL company too...
AT&T Metered Billing Trial Hits Second Market
Beaumont, Texas users just have all the luck....
10:27AM Monday Dec 01 2008 by Karl Bode
tags: bandwidth · Op/Ed · caps · AT&T Southeast · AT&T Midwest · AT&T Southwest
The Beaumont Enterprise is the first to report that AT&T has extended their trials of metered broadband into the Beaumont, Texas market. AT&T began testing metered billing last month in Reno, where DSL customers now face caps ranging from 20GB to 150GB. Those customers are also being forced to pay $1 for every gigabyte over the cap they travel. Users are given an online usage tool to track their bandwidth consumption, and are sent alerts warning them when they've consumed between 60-80% of their allotted bandwidth.
(it continues) | |
| | | |
| Forums » comments on review of Suddenlink |
 | »next review in page (previous review)
Review by photog5
UPDATED: 167 days ago
member for 1.2 years, 37 visits, last login: 165 days ago
Hydesville,Humboldt,CA
$50 per month
"I got PING"
"Can be slow from time to time"
"Suddenlink has resolved my issues thankyou"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
WOrks well now THankyou Suddenlink for your continued efforts to better my signal
Followup comments:
photog5555
@suddenlink.net
| problem Instead of crying why don't have a tech come out and verify signal, a bad signal can cause slow speeds. And the problem with ping times was because of a routing problem which was fixed. Those happen all the time not just with Suddenlink but with Time Warner and others. | |
| | photog5
join:2008-08-25
Hydesville, CA
·Suddenlink
2 edits | Re: problem ya you have some nerve - lol crying - oh brother what are you a suddenlink tech? I clearly have no problem here at this end. I see the same ping and traceroute results from my machine and another hooked up about 20 miles away, they display the same problems at the same times, mostly its suddenlinks peering points, so they need to get on with just admitting that and quit trying to say hey unplug and plug again your modem.....
how do you know the problem is fixed ? You may even be the peering point tech for all I know - BUT NO THE PROBLEM IS NOT FIXED IF IT WERE I'd UPDATE THIS POST AND NOT BE HERE AT ALL! | |
| | | | | | | | | z0ned2
join:2008-10-10
Rio Dell, CA
·Suddenlink
| Humboldt County - CAPPED Yup. If you're like me and pay $60 a month just for internet to take advantage of the '8Mbit/sec' download speed... You just got capped, at 125Kbyte/sec down or 1000Kbit/sec.
It's interesting the response you get from phone support when you ask them if you've been capped, then state 'oh I have the tftp configuration file off the docsis compliant modem' as proof.
Wonder how long this will last. All I know is they lost my $60. I'd rather invest in a more expensive service which doesn't change the terms per their own pleasure. | |
| photog5
join:2008-08-25
Hydesville, CA
·Suddenlink
3 edits |  waiting
Please please someone out there re~route this California to Texas connection back to California instead of NY where it undergoes LAAAAGG from "AboveNet" and is then sent back to Southern Cal.... Or Ditch the lagging company and go with a winner therby creating thousands and thousands of happy suddenlink customers!
PLEASE~~~~!!!!
PS IT WAS NOT LIKE THIS LAST MONTH (july) OR the month before!!!!! this High latency issue and packet loss just started happening in Aug, so I know you CAN give good cable service I just want it BACK!
In fact the MS LATENCY is so bad right now it took 20 seconds to load this page and I timed out searhing google !!!
224 at 8:48 pm.... this just isnt working SL... | |
| |
Gofish
@alltel.net
| Re: waiting I had Suddenlink installed at my sister-in-law's house in Nashville, Arkansas because she already had TV cable with them. The situation was really confused. Suddenlink was piggybacking on Cebridge at the time. While customer service was and still is friendly, the internet speed, advertised as being 3X faster than DSL was really a bummer at about 750kbps as compared to my 2500kbps on Windstream, and on an ADSL line amplifier beyond the 1.5 mile limit at that. Current speed is still way below advertised at about 1075kbps.
What we are looking at is consolidation and mergers to satisfy the greedy stock market that continuously demands profits over quality. The situation is not likely to improve dramatically as long as that is the criteria. Quality is a concern but is hampered by those who could not care less. | |
| photog5
join:2008-08-25
Hydesville, CA
·Suddenlink
| Worse than ever at 400 ms just to google.... Still going to elcrapomundo every evening and now weekends too - when am I supposed to have high speed just from 1 am til 4 pm not on weekends ?
see all my traceroute reports now posted at
»www.photog5.com//SUDDNL/Suddenli···nce.html
PLEASE some higher up tech who is not brainwashed into saying plug and unplug your modem - have a look at the peerpoint and tell me who to write next about getting my ISP back on track! Its NOT THE DEMARCATION POINT!
geeesh its slower than dial up now - :{ | |
|
Smokey72
@suddenlink.net
| Same here - Humboldt Connection still screwed It's so bad for us in Humboldt that people have created blogs about it.
I agree with everyone from Humboldt posting here. This has been going on for over a month and nothing is getting fixed. This is BS! They keep sending techs to my house to fix a problem that is obviously not on my end. I even told them that I did tracert's from my neighbors houses and their's were just as bad, yet they keep wasting the tech's time coming here to fix nothing. Something is going on and they know about it, they are just not telling us.
Fix this or your crappy service will be minus a few customers up here. | |
| |
SL is SLOW
@suddenlink.net
| Re: Same here - Humboldt Connection still screwed I agree, I am in Fortuna and play BF2142 and can not get a ping below 400 after about 7pm. This has been a problem for a weeks for me (or so that I noticed) But it is pretty obvious, if you look at the trace routes, the ping doesnt go up until I hit the 2 or 3rd SL server. 8ms to SL, 285ms out from there. So it is a Suddenlink problem and if they can not seem to fix it, I am going to DSL. | |
| | | photog5
join:2008-08-25
Hydesville, CA
·Suddenlink
| Re: Same here - Humboldt Connection still screwed TOTALLY
I would Agree that Suddenlink has the WORST EVER speed this last MONTH and A HALF! We should all get together our traceroutes and go to the office In Eureka and have a sit in or picket - or gripe face to face with the manager of that facility - Perhaps we should inform someone with the state of california that we are getting REEMED ... Better Biz BR perhaps?
WHat is the BLOGG address? I want to put in my two cents - heck maybe at this point its more like two bucks! (what we should be paying for this ISP per month)
A PERSON who is in managment on the east coast - said that Suddenlink basicly has oversold thier services and they just plain need to BUY more bandwith and get new routers -
I would highly recomend avoiding Suddenlink to anyone out there concidering a new ISP in ANY area not just Humboldt - cause I have people responding all throughout the USA saying they are getting the same LOUSY Latency and ping - I tell you this I am NOT exagerating - in the evening from 7 pm to 1 am ITS WORSE THAN DIAL UP -
they SAY they are working on the problem, HOWEVER I have seen very little improvement for thier "efforts" AND I havent had ANY responces other than "reset your modem and have a tech out to your house " I have told them over and over its not a problem on OUR (the customer) end - its strictly a managment problem, someone in Suddenlink just has to get off thier hind and do somthing about it ....
Sadly as I said its not just a HUMBOLDT COUNTY CALIF problem its nation wide - I have been paying FULL price for a high teer and havent even gotten an apology, the person who had responded to this post has chosen to ignore all my emails now so ya Im ready to organize something to show our disgust - perhaps Ill start with sending a letter to Times Standard, then maybe a national paper - Somebody has to set this right - it is not HIGH SPEED ! GRRRRRRR | |
| | | | rapidfire60
join:2007-11-26
Bossier City, LA | Re: Same here - Humboldt Connection still screwed  | |
| | | | | photog5
join:2008-08-25
Hydesville, CA
·Suddenlink
2 edits | Re: Same here - Humboldt Connection still screwed RAPIDFIRE
What are you located in Suddenlinks main Office?
Texas is where Suddenlink Is headquartered - actualy Suddenlink’s corporate office is in Tyler, Texas...
So that doesnt mean a thing to the rest of the nation AND us here HUMBOLDT COUNTY CALIFORNIA who are subjected DAILY to speeds of less than what one could achieve using dial up - YES THATS RIGHT FOLKS - SLOWER than DIAL UP.....
here see for yourself folks the speeds WE HERE IN HUMBOLDT COUNTY CALIFORNIA get from Suddenlink
»www.photog5.com/SUDDNL/Suddenlin···nce.html | |
| | | | | |
wondering
@suddenlink.net | Re: Same here - Humboldt Connection still screwed If you all hate this service so much, why don't you go with DSL? Everything seems to be about dogging Suddenlink, yet you all still pay a bill to them, why don't you just switch and get it over with, and let DSL be your provider? | |
| | | | | | | photog5
join:2008-08-25
Hydesville, CA
1 edit | Re: Same here - Humboldt Connection still screwed Service Service Service !! I want Service here in ice Cream!
just fix the cable already Suddenlink, It goes great till it hits TEXAS where the main office is - then they throw HUMBOLDT county into an already congested pipe - ..........grrr | |
| Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
·Charter Pipeline
| Circuit Issues I'm with Suddenlink. While I don't know the exact cause of your issues, I do know we have ordered a larger circuit for additional capacity in your area (Humboldt County). The third party vendor for that circuit is usually quite reliable but is taking longer than normal, in this case, to fulfill our order. We are staying on them daily, to do what we can to expedite delivery. In the meantime, we apologize for any inconveience.
As a company, we are also evaluating improved diagnostic or "predictive" tools that will give us better estimates of growing bandwidth demands -- which in turn should improve the timing for ordering and installing additional capacity, helping prevent this type of issue in the future. | |
| |
humboldt
@suddenlink.net
| Re: Circuit Issues Hah that's rich. You should know the exact problem by now, it's over a month old. Bad form trying to pass the buck on a nameless third party vendor. I can't help but think you are blatantly lieing with make a statement like that. You aren't some small potatoes company struggling to get an order from across the sea in the 1800's. It's 2008, whatever it was should of been shipped and installed weeks ago. | |
| | | Pete Abel
Premium
join:2008-01-15
Saint Louis, MO | Re: Circuit Issues We have no vested interest in lying, nor do we gain anything by the delays in our order. Believe what you wish. | |
| | | |
humboldt
@suddenlink.net
| Re: Circuit Issues I'd imagine you save a lot of money by taking your sweet ass time updating the network in humboldt county. Instead of paying for the hardware to support all of us with reasonable stable connections, you upgrade the bare minimum and pretend to be bewildered when things start to fail.
After all, you guys have a monopoly in humboldt and us poor customers have little to no alternative to your service except to grit our teeth and bear it if we want high speed internet.
I'll be damned if I sit idly by and not say anything. | |
|
SULLENLINK
@suddenlink.net
| slow speeds cant stand it any more lol please fix Im gona go Nutzzzzzz
EVERY NIGHT SAME THING INTERNET HERE IN HUMBOLDT LOCALY IS FINE OUR PING GOES BAD ONLY ONCE IT REACHES TEXAS, ***SUDDENLINKS HEAD QUARTERS*** OBVIOUSLY SUDDENLINK THEN TAKES OUR SIGNAL AND CRAMS IT INTO A PIPE THAT IS ALREADY FULL, PERHAPS THINKING THAT WE HERE IN HUMBOLDT WONT NOTICE, uh HELLO - WE DO NOTICE THANKYOU VERY MUCH - the PROBLEM isnt here in HUMBOLDT COUNTY CALIF - ITS IN THE CORPERATE OFFICE AT SUDDENLINK - COME ON TOGGLE THAT BANDWITH SWITCH THE OTHER WAY SUDDENLINK - GEEEEEEESSSSHHHHHH | |
| photog5
join:2008-08-25
Hydesville, CA | I didnt think you could top that BUT WELL now tonight I have 100% packet loss too - nice didnt think it could be made worse - lol | |
| JosefK
join:2008-09-17
Eureka, CA
| Been on the decline since august!! I got much better customer service when i accidentally misdialed and got transferred to the business line.(wow no waiting!?) They politely transferred me to their customer service, and they drew up a new ticket for me etc etc. (Ahh remember how it was to be a new customer?) Unfortunately the technicians seem at a loss for what to do. I have been communicating with them (sometimes effectively), and when they do listen, the solution is to send out a frustrated tech and replace my modem. Anyhow my connection speed, advertised as fast (65$ a month fast) is more like 2400 baud at the moment. For a while there it seemed alright, but as of Sunday my connection speeds drop at 7pm through about midnight. | |
| |
BBB
@suddenlink.net
| Re: Been on the decline since august!! Here's the information you will need if you are contacting them regarding Humboldt.
Golden Gate Better Business Bureau
(Oakland, CA)
1000 Broadway, Ste. 625
Oakland, CA 94607
Phone: (510)844-2000
Fax: (510) 844-2100
Email: info@goldengate.bbb.org
Web: »www.goldengatebbb.org | |
| | sdkeller72
join:2007-02-27
Eureka, CA
| Nothing New Well I guess I'd check in for my weekly visit to see if there is any new info here, but still the same old BS  I'm giving them two more weeks. If this don't get fixed in two weeks, I'm canceling my phone service, my cable and my internet that are all with Suddenlink.
DirectTV and AT&T here I come!!! | |
| | sdkeller72
join:2007-02-27
Eureka, CA | Re: Nothing New BBB complaint filed, I will keep you posted to the outcome. | |
| | photog5
join:2008-08-25
Hydesville, CA
·Suddenlink
| ya man Im sorry to say if anything its getting worse........
I wish I could go elsewhere... PG@E is talking about fiber in our area hopefully it will happen...
DSL rocks over the local cable (Suddenlink) - at least for the last two months..
PETE ABLE said they are looking into buying a loop in the humboldt area - nothing looping around here but the loopy answers - | |
| SteveP75904
join:2008-03-29
Lufkin, TX
·Suddenlink
| HQ Suddenlink Headquarters is not in Tyler, Texas. Thats where the call center and the noc is. It also houses the telephony switch for routing suddenlinks telephone traffic as well as their local Tyler headend. like Pete said, they are in the process of fixing an issue in HUMBOLDT COUNTY. Sorry you can't play Counterstrike with your high ping which you've proven is not on suddenlinks network over and over again.
--
A government large enough to provide you with everything, is also large enough to take everything away. | |
| |
HUMBOLDTIAN
@suddenlink.net
| Re: HQ ok if thier headquarters is in say MO than well my bad, sorry, BUT you go on to say that the issue is not on Suddenlinks network - SO why then do my ping tests go from "9ms" on the hop "3" then on hop "4" 66.76.31.161 cdm-66-76-31-161.lfkn.suddenlink.net Lufkin, TX, pings at "215ms" "Suddenlink Communications SUDDE-NETBLK-66-76-0-0"
SO the HUMBOLDT traffic looks great (9ms) till it gets there (TEXAS)- then it goes to "215ms" on the 4th hop -- -how is that a HUMBOLDT issue? Sure seems to be that its an issue on the Suddenlink end - EITHER WAY EVERY NIGHT we get this and no one has fixed it in over TWO months - then you act as if its our fault for not being patient - when I have repeatably requested a phone call - from ANYONE in managment - YOU wont send an email explaining your "situation" ... I have spent many minutes on the payphone with you guys and gotten nothing but the runaround - THATS right Im PERTURBED I cannot play Counterstrike Source - Im certain you think this might be a minor issue - WHATEVER I pay for the connection to do with what I want(gaming is part of what your marketing is targeting), shouldnt matter If Im playing tiddlywinks Online - what you should be focused on is improving Customer Service and FIXING this issue - where our internet is fine until it goes to TX on a Suddenlink block goes to EL GARBAGEO!!!ONE WOULD THINK that you should believe in your product - dont you? HAS ANYONE EVEN CONCIDERED writing a letter of explination to the customers of HUMBOLDT county CA offering apologies and perhaps an honest presentation of what the REAL problem is and how you are adressing it at present and in the near future if need be - nope - nada - zilcho - PLEASE DO EDUCATE ME at least thats better than being ignored............... | |
| | | JohnnyFlash
join:2008-12-11
95501-3914
| Re: HQ Well said! I felt like I was the only one going from a low ping early in the day to getting kicked for a high ping around 6pm until at least 11pm... Yeah, I got the "advice" to reset my modem. This is the response I got from my latest email asking whats up with the high ping in the evenings.
Thank you for your inquiry. Suddenlink is committed to providing the best customer service possible.
We are aware of the speed/latency issues in the Eureka area right now and are working towards a resolution. Your information has been forwarded on to Operations in your area for further research. We apologize for the inconvenience.
We hope that we have been able to provide you with the information you requested. If we have not, or if we can be of any additional service to you, please do not hesitate to contact us again.
A straight explanation would have been preferable. | |
| |
techs HAHAHAHA
@suddenlink.net
| there are multiple users here with the same problem, and trying to belittle people for gaming kind is counter productive, mr suddenlink tech. I think gaming pings are a CLEARER indicator of where we stand as far as the bandwidth we are paying for. Hey and keep placating people, see where it gets you, suddenstink. (oh yeah it will be here tomorrow, WE PROMISE) DSL offers a constant speed at least, correct? | |
| | SteveP75904
join:2008-03-29
Lufkin, TX
·Suddenlink
| well to clarify things for you Mr Anonymous, I never said I was a tech. See where fingerpointing and bashing gets you. If the problem is noted, which it has been by Pete Abel, it will get handled I'm sure. Not too sure why its routed through Lufkin and not Dallas but I'm sure there is some reason.
--
A government large enough to provide you with everything, is also large enough to take everything away. | |
| | |
See 17 replies to this post | |
|
augh
@suddenlink.net | I'm going to punch a small child soon if this doesn't get fixed.
This internet is more like:
Sudd....1 minute later...enlink
If I still had a phone port I'd just use that for christ's sake. | |
| | |
Dear suddenlink
@suddenlink.net
| Re: HQ It really is horrible service up here. And it obviously is a congestion issue. I just did a trace route from Stanford.edu to my router. Notice hops 10, 11 , and 12 (all suddenlink affiliated):
traceroute to ***, 30 hops max, 40 byte packets
3 rtr-border1-p2p-core1.slac.stanford.edu (134.79.252.133) 0.667 ms
4 192.68.191.245 (192.68.191.245) 0.491 ms
5 sunnsdn2-slacmr1.es.net (134.55.217.2) 0.671 ms
6 sunncr1-sunnsdn2.es.net (134.55.209.98) 0.924 ms
7 eqxsjrt1-sunncr1.es.net (134.55.220.85) 1.548 ms
8 mpr1.sjc7.us (206.223.116.86) 109.313 ms
9 64.124.200.186 (64.124.200.186) 77.732 ms
10 cdm-66-76-31-162.lfkn.suddenlink.net (66.76.31.162) 262.018 ms
11 s208-180-36-66.snjs.ca.sta.suddenlink.net (208.180.36.66) 263.629 ms
12 c75-111-42-99.unknwn.ab.dh.suddenlink.net (75.111.42.99) 279.861 ms
The raw part about all of this is that we have no other choice in Humboldt County, unless we want to go with DSL. Unfortunately, I can't switch to DSL because the 3 other people I live with want to have cable TV and they want one cable/internet bill instead of multiple.
Pete Able, or any other suddenlink techs, do you have any new information on developments being made here? I know it's like a broken record on this forum, but we have no options. Any and all information would be nice, Thanks.
-Unsatisfied customer | |
| | sdkeller72
join:2007-02-27
Eureka, CA
| They still haven't fixed this yet? Can't say I'm surprised. They only understand one thing - their bottomline. More of you need to to leave. When they start losing money up here, they will be forced to fix the problem or sell the network. Go back to dial-up at least it's consistent. | |
| photog5
join:2008-08-25
Hydesville, CA
·Suddenlink
| latest round of problems Around the 5th of this month we had a storm blow thru Humboldt County - When I got home I found my latency had gone from 25 to 150 ms... Im a gamer this doesnt work in gaming - and I have 100% packett loss in three hops - I tried calling Suddenink and all they say is "storm damage has caused outages in Humboldt county" with no other explination or ability to leave message - just an endless loop of Sudenlink comercials "YAY" - now its been 12 days and I still have bad connection, »www.myconnectionpc.com/explain/a···fidle=82
I am getting response from Pete Able here and some local techs BUT the "problem isnt in Suddenlinks" realm, or its not thier routers or hops... its Above Net according to my own diagnosis, HOWEVER Suddenlink CHOOSES to do biz with this company and therfore SHOULD go with some other Supplier to ensure quality product for thier consumers... Ie ME... I hope someone resolves this issue once again cause this connection just SUX...
photog5 | |
|
Kermit TX
@sbcglobal.net
| Suddenlink...been there done that I Agree that suddenlink sucks, i play Call of Duty 4, and WaW on Xbox live, and at any time of day i get a 1-2 bar, IT SUCKS i got frustrated and switched back to ATT. But recently my friend who dosent have a landline phone has been stuck with suddenlink said suddenlink's connection jumped up, and hes getting 4 bars! he said that small towns have been getting capped, and that a lawsuit was filed. I googled it though, and i couldnt find much on it, so i dont know... | |
| JonJohns65
join:2002-04-23
Rohnert Park, CA
·Suddenlink
| We Demand Competition! So don't get me wrong, I H8 Suddenlink as well, But you should understand, they are a small-fry company, right? they are trying to expand into 'new' markets, (New to them) like Humboldt, and where I am, in Southwest Missouri. TimeWarner, and ComCast were small fries in the ISP world, and they expanded, and grew, and became the top of the heap, and now are deciding the fate of the charging structure for the rest of us.
So, I guess my point is, don't push too hard for the small guys to go out of business. Without their competition, it would be ComCast, or nothing, and you would have to pay by the second to play CS Source!
My second point is this, Although the BBB is a great source for you to vent your frustrations, and I use it too, and have reported Suddenlink in the past, Wouldn't it be more prudent to write your congressional representative? Why you say? because Suddenlink has a Monopoly! So do all cable Providers! Sure, I can get a Satellite Dish, and DSL, and pay the phone company, and I can get all the things Sudenlink provides, right? So there is no Monopoly, but there is no competing Cable company.
So then, if there was one company running Gas Stations in town, but you could buy gasoline in one liter bottles at wal-mart, then that gas station would not technically have a monopoly.
The Cable companies are not participating in fair trade practices, by forcing us to not have a REASONABLE choice. Sure we always have the choice of moving away, or living on Mars, but we should be demanding real CHOICE.
In my home town, Suddenlink bought out the other smaller Cable company, while it was in the middle of upgrading our towns Cable Infrastructure. They got bought, didn't finish the upgrade, and now we are not even on the Suddenlink list to get upgraded. No HD, no high Speed, no Telephony, crappy quality, and when I call Tech Support? They pass me around from Call Center to Call Center because no one knows who we belong to.
Finally, Competition makes one work harder. And the Consumer wins. Write to your Congressional Rep, and Senator, and get Cable Monopolies Fixed. | |
| | browniept
join:2009-05-22
Dover, AR
| Re: We Demand Competition! There's a Suddenlink list to get upgraded?? You know if you're on it or not?? I'm in an area where we can get Suddenlink cable TV and that's it. I have inquired more times than anyone would care to count and can't get a straight answer. I've been told everything from next month to next lifetime. Apparently it's pandemic. Our telco (CenturyTel) has no idea when they're upgrading either. This leads one to two possible conclusions:
1) It's a trade secret. OK, then tell me it's a trade secret. Tell me you can't release an upgrade date. Though why it's a secret is strange. It's not like anyone's going to beat you to it. Your competition does nothing only because they can't do less than nothing. Or...
2) These people have no @#$%^&* idea what is going on with their systems. The empirical data would support this conclusion.
Or am I ranting? | |
| photog5
join:2008-08-25
Hydesville, CA | fIXED AGAIN! Thanks Suddenlink for your dedicated attention to my issue... Ill try not to gripe too much more -- :} | |
| | | |
| Forums » comments on review of Suddenlink |
| »next review in page (previous review)
 Review by Madmax124
UPDATED: 169 days ago
member for 8.5 years, 428 visits, last login: 8 days ago
Cabot,Lonoke,AR
$45 per month
"Reliable"
"expensive, only supports 4 downlinks to newsgroups"
"will keep for now"
| |
now has 8 meg download with 512k up.
Followup comments: | Forums » comments on review of Suddenlink |
| »next review in page (previous review)
Review by piratesrule
Posted: 175 days ago
member for 249 days, 86 visits, last login: a few hours ago
Greenville,Pitt,NC
$50 per month
about 1 days
"Consistent speeds so far, great price"
"Limited HD channel selection"
"Great value for the money"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Recently, as an East Carolina student, I moved into an off-campus apartment about 1.7 miles from campus. The complex I moved into supplies "high speed internet", but its such a joke. They're using six Embarq DSL lines shared across a complex with 500 residents. You're lucky if you can get anything to load at night. After living with it for three days, my roommate and I got fed up and called Suddenlink (which we already had HD cable with), and ordered their 8192/512 package for $20/month for a year, plus a $40 cable modem. After getting off the phone with Suddenlink, I drove out to the office (I always do self-installs, they save me money, and I don't have an appointment to worry about) and picked up my Motorola SB5101 modem. The install was a breeze, I just connected the modem, and got the speeds I'm paying for.
As well as Internet, I have Suddenlink digital cable. My complex supplied analog cable, so I only had to pay the price difference. I'm paying $30 for the expanded HD tier, almost all of the digital tiers, and a HD DVR, which I think is an excellent deal. I also did a self-install on this one, which went smoothly, except for my HD channels being inactive, but a CSR was able to solve it in a matter of minutes. My only gripe is that there aren't many channels compared to TWC in Raleigh, which was my cable company before I went to ECU.
Overall, I'd recommend Suddenlink for cable and internet so far. I'll update this review if anything changes.
Followup comments: | Forums » comments on review of Suddenlink |
| »next review in page (previous review)
Review by CaptainColon
Posted: 209 days ago
member for 217 days, 1 visits, last login: 209 days ago
Arkadelphia,Clark,AR
$50 per month
about 1 days
"Installed the day after I called, advertised speeds almost all the time"
"Installed their own modem even though I had one...expensive"
"The best option until FiOS becomes available here."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Services:
Value for money:
(ratings match consensus)
|
I was apprehensive about going with SuddenLink after reading all the complaints, but there's just no other options here...even DSL isn't available that I know of. Fortunately, I was pleasantly surprised. I haven't lost service once despite a week of storms and counting, and my speeds have never dropped below 4mbit. In fact, I just got that number now for the first time on speedtest.net, it's never gone below the advertised 8mbit/512kbit before. It seems to be the speedtest servers and not my connection here, because I've been downloading at 1MB/sec (equivalent of 8mbps) all day.
My biggest gripe is the price...$50/mo for just the internet. Bundled with basic cable it goes down to $33/mo, but that's only an introductory price and I don't even have a TV. I believe the standard rate for basic+8mbit is $80/mo.
Followup comments: | Forums » comments on review of Suddenlink |
| »next review in page (previous review)
Review by Overquoted
UPDATED: 212 days ago
member for 213 days, 3 visits, last login: 209 days ago
Seagoville,Dallas,TX
$124 per month
"Good internet tech support (over the phone) & cable techs; Reliable connection"
"Potential dirty tricks"
"Good internet service and tech support, but don't let a CS rep get away with inaccurate information or bad service"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I've had a lot of mixed experiences with this company. I used to tell people Suddenlink was a pretty awesome cable company. Good speeds, not incredibly horrible prices, not much waiting for CS reps on the phone, and so on. However, customer service has declined over the years.
Last year in about June, I was offered a digital cable package. Two different CS reps told me it included digital tiers, only to later find out there were none. When I called a third time, I spoke with a rep who put me on a 'pro-rated' package. Part of the issue was another rep's insistence that my bill would be about $15 higher, even after going back to exactly what I had before the change (I'd been paying about $75-$80/month for expanded cable and high-speed net, apparently a left-over from the take-over of Cebridge that simply *couldn't* be put back). I ended up with expanded basic, digital cable, DVR, and 8mbit high-speed internet for about $107 post-taxes. Two or three months later, I get a bill that has gone up by $10 (someone had changed my package to charge me for DVR service).
...Which is where the dirty tricks come in. I ended up being bounced around a bit before a rep spoke with a supervisor about putting the pro-rated package back in place. Within a few days, I was noticing significantly reduced speed. I thought it was a technical issue, until I finally had the good sense to ask what internet speed I was *supposed* to be getting according to the tech's records. He said I was on the 1mbit plan. I end up tossed back to a CS rep and told I'd *always* been on the 1mbit plan. Needless to say, I did have a 'wtf' moment. Spoke to a second rep, was told that I'd been on the 8mbit in April or May (before the original change), and then to another rep, who finally figured out that I'd been put on the 1mbit a few days earlier.
Now, I can understand that maybe someone had the records off, or read them wrong. Whatever. But what burned was that I was put back on the 'pro-rated' package, about $10 less than normal, by dropping my internet package to a 1mbit without my knowledge or consent. And what's worse? The higher internet package was $15 more expensive, not $10.
Now, as the months have passed, my 'pro-rated' package has slowly disappeared until I'm paying a normal rate. No notifications that the package expired, or anything of that sort. Just a few extra dollars a month here and there (on top of overall additions that all customers get). I'm not really annoyed about that, as it's been almost a year since I had the package.
A new addition to Suddenlink's business is a search engine that captures text input. Where I used to be able to type 'newegg' directly into the address bar and have Google, via my browser, redirect me to newegg's website, now I end up redirected to the Suddenlink search engine, which tells me newegg isn't an address but has many suggestions for me. The disable button doesn't seem have an effect anymore (since I've been getting redirected in spite of it for several months). I'm a little concerned by that, as I want Google to redirect me to the actual website, not have Suddenlink redirect me to itself. It's a small annoyance, forcing a change in my behavior, just one that crops up every time I forget to add a .com or just use Google directly. If you haven't gotten used to using the Google/address bar method, then this isn't even a concern for you. Just disable it if it ever directs you, and you'll be fine.
All said, be nice to your reps and tech support. They're just doing a job like anyone else.
~~~ Getting price-quotes can often be misleading (just about every CS rep leaves out taxes and fees - you learn after the 2nd time it happens) and I've had more than one CS rep play with the numbers to convince me I was getting a cheaper bill than I was. Once your bill goes up (for whatever reason), it never goes down...just higher. When you call customer service or tech support (which is 24/7 AND all American), the wait isn't too long. I've probably been on hold longer just to make a doctor's appointment. CS reps are a mixed bag of extremely helpful and responsive, to underhanded and rude. Your basic CS tends to be either the former or just normal, bored CS. If you get a helpful rep, they are often offer normal Suddenlink packages that have recently gotten cheaper. Tech support (over the phone), however, tends to be very good. Mostly it's the lack of occasional rudeness, but it's also often their real desire to fix the problem. They've also recently gotten very good about not treating you like an idiot every time you call (the last several calls I've had with internet tech support, they took into account my familiarity with the whole process). Pricing is about average for what you get, though there's some lack in VOD (I'd have loved some premium channels' VOD). That said, with DSL and satellite becoming more of a presence, Suddenlink is becoming a bit pricey in comparison, depending on where you are in the country and what channels you're desiring. Speeds are usually consistent, but once you have a significant problem, you may end up having to figure out the problem yourself if the techs are at a loss (especially if you're the idiot who caused it). That said, once they've figured out why there's a problem, Suddenlink is very prompt in fixing it. They send techs out on Saturdays, send them out on less than a day's notice of the problem, and so on. Upgrades to download speeds don't prompt higher fees. Several years of service (however long it's been since the Cebridge take-over) and I've had, until the last 7-10 months, a great run with the company. And since individual results vary, chances are you'll have an okay experience with them yourself. They seem to be trying. ~~~
Followup comments: | Forums » comments on review of Suddenlink |
| »next review in page (previous review)
Review by Asynja
Posted: 218 days ago
member for 5.6 years, 135 visits, last login: 29 days ago
Canyon,Randall,TX
$65 per month
"Reasonable speeds when operational...no signs of throttling. They're pro-active about outages on their phone tree."
"There are several interruptions each day, often the modem has to be rebooted."
"Crappy upload speed, but reasonable service for the price. Not a good connection for anything mission critical."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Though SuddenLink doesn't interfere with the connection, there are mysterious interruptions every day, often resulting in the modem having to be rebooted (even after being replaced).
The upload speeds leave much to be desired, especially for people with large digital photo collections I backup online. I can't think of a good reason to cap things so low. Bandwidth is bandwidth is bandwidth. There's also not much room to upgrade, either. You're stuck with the crappy upload speed unless you step up to business service, which suffers from the same service interruptions, except you pay more for it!
On the plus side, SuddenLink did improve over COX on notifying you of an outage if you call in for support. This saves everyone time. They seem to be on top of being pro-active about notifying you.
SuddenLink isn't the best ISP I've ever used, but it's also not the worst. They're just average. Not bad for the money, all in all.
Followup comments: | Forums » comments on review of Suddenlink |
| »next review in page (previous review)
Review by dotjuby
Posted: 225 days ago
member for 225 days, 1 visits, last login: 61 days ago
Truckee,Nevada,CA
$110 per month (12 month contract)
about 1 days
"works"
"no on demand, horrible remote layout"
"high cost for few choices and no on demand - remote sucks"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
must get video on demand VOD
Followup comments: | Forums » comments on review of Suddenlink |
| »next review in page (previous review)
Review by Tantrix
UPDATED: 228 days ago
member for 237 days, 68 visits, last login: 98 days ago
Pineville,Rapides,LA
$40 per month
"Great speeds, practically 100% uptime"
"None I can think of"
"Best broadband I've ever used"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
I've had cable broadband here before, like back in 2000 when Cox moved into the area and cable internet was only 1mb for the highest package. I moved away for a few years, and now here in 2009 I built a new house in the same area. Suddenlink has taken over Cox and 10mb broadband is available with higher speeds on the way.
Here's my experience with Suddenlink last week:
I'm 500' from the road so they made me bury a 1" line all the way from the road to my power pole next to my home so I could get service. I thought they were trying to push me away but the lead tech said they'd bring the cable on a big roll for free and I could pull it the 500' and bury it whenever I wanted...I had no time limit. Sure enough, I called the construction planner and he brought the cable out. Not only that, but he pulled it himself the entire way and left me about 20' extra on both ends. I got the line buried last Friday (4/10/09) and left a voicemail on the construction planner's cellphone that I was done and he could come inspect it Monday.
The following Monday morning (4/13/09) - The construction planner came by my house (on his way to work!) to make sure it was buried, then put my address as serviceable in the system. He said that would probably take at least a day so I'd hear back from them probably Tuesday to set up an appointment for an install. Not more than a few hours later, a woman from the local office called me to schedule a tech to do my install. She also cut about $100 off my initial setup price since I had to bury 500' of 1" cable line myself.
Fast forward to Thursday (4/16/09) and a truck comes out and ties in my 1" line to the pole near the road, and puts in a cable box at the other pole near my home. Friday (4/17/09) a tech came out and hooked me up, and I had TV and 8mb broadband in under an hour.
From start to finish:
Thursday 4/9/09 - Construction planner brings 500' of 1" line for me to bury
Friday 4/10/09 - By dark, I have all 500' of it buried and leave voicemail on contructio planner's cellphone
Monday 4/13/09 - Construction planner comes by the house that morning and verifies the line is buried. Later that day woman from local office calls and sets up an install date.
Thursday 4/16/09 - A lineman comes out and ties in the 1" cable line to the main line up by the road, and mounts a connection terminal at the other end near my house on the power pole.
Friday 4/17/09 - Tech comes out and about an hour later I have cable TV and broadband internet.
I commend Suddenlink on how promptly they handled everything, and how they went out of their way to give me service. The 500' piece of 1" cable alone was worth hundreds of dollars and they gave it to me for free as long as I buried it myself.
Good job Suddenlink.
Followup comments: | Forums » comments on review of Suddenlink |
| »next page (previous review)
 Review by Millerfan30
UPDATED: 229 days ago
member for 2.4 years, 12 visits, last login: 72 days ago
Bastrop,Morehouse,LA
$55 per month
"Everything"
"None"
"Suddenlink is the way to go here"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I live in Bastrop, La. About 150 miles from Shreveport. Cox was bought out by Suddenlink. I see some bad reviews from people in other states; but as for here, the price isn't bad for the speeds I get. $55.00 for speeds of over 10,000/768. And this is on two laptops that are wireless. The two desktops which are wired, have speeds considerably higher.
Followup comments: | Forums » comments on review of Suddenlink |
|
|
(17)
(26)
(38)
·