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Usually everything works fine, was a Charter customer since 98 and never had problems. But lately have been having problems (after the suddenlink buyout). I have been unable to send emails for approx. 1 month, chatted with tech support multiple times. They stated that if the web mail was working that outlook/outlook express/etc should work too. None of them work, have verified settings on multiple pcs. Seems funny that I am unable to telnet to the smtp server, but can do it from non-suddenlink connections in my area. Am also unable to trace-route smtp mail server without timeouts, but have no problems from non-suddenlink networks. I tried to explain that if I cant connect to the server I would be unable to send mail, they said it was a "Outlook problem and contact Microsoft" They stated no one else has reported problem so they arent going to do anything Their support sucks. Guess I'm gonna have to call and go through phone-hell to get some satisfaction. member for 16.8 years, 4 visits, last login: 15.5 years ago lodged 16.8 years ago
I've had some fairly mixed opinions regarding suddenlink. Their connection was a lot faster and more stable when they were Still Cox communications. I've had to have the come out to the house to diagnose fix something that should have been taken care of From the get go. The Voip modems they include are garbage, I have it split using my old Motorola modem much more stable connection. Other than that, they have been decent, nothing spectacular though. member for 16.9 years, 1 visits, last login: 16.9 years ago lodged 16.8 years ago
Since Suddenlink bought the Georgetown, TX market from Cox, the internet service has plummeted and is completely unreliable. The story is too aweful to fully describe, so suffice it to say, I'm going to be switching to 768k DSL with Verizon and pray they bring FIOS to my neighborhood sometime soon. Avoid this company at all costs. member for 17.2 years, 13 visits, last login: 16.8 years ago lodged 16.8 years ago
Even in Amarillo Texas in the middle of no where you can get speeds at least 1800 download and 350 upload. Using Yahoo, AT&T DSL.. Now that is really bad that on Suddenlink cable you can only get 200 down. I know they are gettig lots of complaints but will not do any work on the problem. Wish I had a another choice. [URL=http://www.speedtest.net][IMG]»www.speedtest.net/result ··· G][/URL] member for 21.6 years, 362 visits, last login: 10.8 years ago lodged 16.8 years ago
Suddenlink bought out Cox in my area 6 months ago. Last week my IP address finally switched over to a Suddenlink IP. When it did, I lost access to the Cox newsgroup server. I've spent the past week sending emails and making calls to both Cox/Suddenlink tech support. Suddenlink tech says they have no local newsgroup server support. Cox says they do and set me up with it, and it doesn't work. Both have basically said the ball is in the others court and cannot resolve this problem. For myself, I am looking for the first lifeboat I can find out of this mess! I've heard rumors that Brighthouse will be buying out Suddenlink locally soon. I can only hope that this is true. member for 16.8 years, 2 visits, last login: 16.8 years ago lodged 16.8 years ago
SUDDENLINK CANNOT PROVIDE CONSISTENT INTERNET CABLE SERVICE IN TRUCKEE CA. Truckee's (California) local cable co. has changed hands twice since 2004, when I first subscibed to TV & high-speed internet for our second home: USA Media, Cebridge, and now Suddenlink. Neither Cebridge nor Suddenlink notify clients of frequent service interruptions, including the TV service. Suddenlink has been the cable provider for almost one year; the cable internet does not connect for hours during business hours on weekdays, and especially on weekends and overnight. That is in addition to the predictable (but rare) weather/temperature problems in my town that affect electrical equipment. Suddenlink has NO TECH SUPPORT beyond the initial set up. They make, but never keep, appointments for existing residential clients. I & others in my neighborhood have spent literally over one hour on hold to finally talk to someone (usually in Texas) who never knows the reason for the outage in Truckee / Lake Tahoe. This has been a disaster for my husband & I who rely on the internet (downloads, uploads, & email) for business while staying at our second home. We also rent the home on weekends to people who require internet, too. No access is a major renter complaint. Last month, Suddenlink lost connection to my modem again; according to the local office - that I *visited personally* 3 times - Suddenlink "changed the billing" and that certain modems were no longer being identified (DNS?). Changing and reconfiguring the modems did not reconnect me. Both modems install on my computer, Suddenlink has my account as "active," reconfiguring protocol and address with the techs by phone and the local office does nothing, so Suddenlink still cannot communicate with my modem. They scheduled a tech service "as early as possible" (we scheduled and confirmed it three times) *THREE WEEKS* from the time I talked to them. As usual, the tech never showed. Now they still want me to pay them for internet service since THEY stopped providing over 1.5 months ago, so I am hassling their bill, as well. I lost one week of life trying to fix this with Suddenlink. Result: I complained to the Truckee Franchise and switched to AT&T DSL for high-speed internet. Although I prefer not to deal with Suddenlink at all, I am keeping Suddenlink's *cable TV* b/c the service interruptions aren't critical to my livelihood, and it's a hassle to install the DSL or satellite links for TV. The *TV cable* signal is strong enough that even Suddenlink can't completely interrupt it like the internet signal, apparently. However, I may still have to change services given Suddenlink's incompetence. Suddenlink never managed to restore my internet connection. The DSL is FASTER than cable in Truckee - especially uploads - over 5500 Kbps & 650 Kbps - than Suddenlink's ~3000 Kbps & 300 Kbps. According to others in my neighborhood, *including the Town of Truckee,* the DSL has only lost connection once in the last two years! Even during horrendous snow storms. DSL high-speed is only $3 more per month than Suddenlink's. My bills in Truckee were/are: Suddenlink Expanded TV Cable w/ fees $40.97 / mo Suddenlink High Speed Internet w/ fees $31.95 / mo & No refunds for downtime - versus - AT&T Yahoo High-Speed DSL $34.95 / mo & No term member for 16.8 years, 5 visits, last login: 16.7 years ago lodged 16.8 years ago
Cable internet was a big step up from dial up. Speed at first was 500/100 has gradually improved to 5000/300 at this time. Paid $49.95 less $10 disc. for using their cable, still the same price. Order and Install process was good. Toshiba PCX2500 Modem supplied and installed in July 2, 2001 and still good to date June, 2007. Since Fiber optic install in 2005 service has been about 98%. Before that it was about 80% of the time. Mostly good experience's. Sometimes tech support wants to try to treat you like a dummy so I just hang up on them and call back to get another tech. I am not a geek but, I'm not a dummy either. member for 16.8 years, 5 visits, last login: 15.7 years ago lodged 16.8 years ago
There is no contract or atleast wasn't when I signed on with cox. I have never lost my connection it just slows way down. I have scanned my node and there is only like 7 people on it. Maybe more now I haven't done it in a few months. The weather (rain) seems to really slow it down and I have a new line from the pole to the house so its nothing on my end. My connection speed never stays the same it always varies and I'm not talking about a few kb, I'm talking a few mb. I will often kill all my messangers and run speed test and I hardly get the 4mb connection usually around 3mb and often as low as 512kb. Upload speed is horrible. member for 17.6 years, 42 visits, last login: 16 years ago lodged 16.8 years ago
Ive got no expierience with their cable tv services but as for their internet, it just down right sucks. Id change to dsl but there CO is to far from my house. So basically its cable or dial-up. If you are a gamer and you want reliability go with DSL if you can because my pings are typically in the 200's and most times its impossible to deal with. Customer Service is a joke. They are scripted and are not trained past what to do other than reset of modem. They say they are upgrading the nodes in the area but they have been saying this for six months, how long does it take really? member for 18.5 years, 159 visits, last login: 13.5 years ago lodged 16.9 years ago
I ordered due to a special they were running because I have digital through them, once I found a modem, called and moved install date up, they complied. I ran a speedtest through ATT DSL and through DSLReports, and both were better than I was told I would get, so I am impressed and everything is ok so far. Would recommend to anyone in the Brenham area, but, we are lucky, Northland and Cebridge set up the high speed here, and the Suddenlink takeover went smooth. Haven't heard any complaint's from resident's here except for the price for those that don't have digital through Suddenlink. member for 22.2 years, 1070 visits, last login: 11 years ago lodged 16.9 years ago
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