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Review by martin482 
member for 1.1 years, 1 visits, last login: 1.1 years ago
lodged 1.1 years ago
 Cabot,Lonoke,AR
 $179 per month- (12 month contract)
 "haven't found any yet" "getting lower speed than paid for, limited usage, weekly outtages" "don't use this company ever"
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This is the worst ISP I've ever used. Connection drops every other day, for hours, I'm paying for 8Mbps and getting about 1/3 of that on average. Now they are limiting my bandwidth to 150G/mo.
Currently looking at options of switching service, at almost $180/mo for bundled service, I might as well ask for fiber from a tier-1 provider.
I think they are oversold, given the number of customers and their abysmal lack of upstream peering networks.
Comments:
 | | ,,, as sarcastic as you are being, 180 wouldn't come close to getting you your own fiber, let alone having it run for you. unless ofcourse you're in a fios area, but if you were i doubt you'd be posting a review on suddenlink lol. | |
| Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:8 Reviews:
 ·Charter
| At Suddenlink I work for Suddenlink at the headquarters office. If you're willing to share the name on the account and confirm the city and state, I'd be happy to work with the senior manager in your area to look into these issues. You can reach me at pete.abel@suddenlink.com. | |
| Reviews:
·Suddenlink
| Waste of Time I don’t know why you took what little time you did to write a review that did not provide any details. It was a waste of time writing it and a waste of my time reading it. Post details or don’t post; for all we know they just shut you off for not paying your bill and this is your way of sticking it to ‘em. 
I've hand bundled service with SuddenLink in the Charleston, WV area for a few years now. I can count with two fingers the number of times my connection has been down. I am satisfied with SuddenLink and am looking forward to the rumored speed upgrades in my area (currently on 20/2). | |
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 Review by Breesfan9
member for 5.9 years, 21 visits, last login: 75 days ago
updated 1.1 years ago
- Bastrop,Morehouse,LA
- $55 per month
- "Everything"
- "None"
- "Thank you Pete Abel"
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Well; my family & I have been having speed problems for the past 6-7 months. I was on the forums day before yesterday & Pete Abel told me to let him know what was going on. I e-mailed him & explained the problem to him. Yesterday a tech from Suddenlink came out & as of right now our speeds are just as they should be. 9.83/76. In fact; it was a little higher last night & this morning. Usually this has lasted a couple of days & goes back to the same. But the tech did put a new switch adapter outside & running into the house. He also told me to keep logbook with my speeds & the times. He said that's also a way in helping them to help the customer. I would like to thank Mr. Abel for getting someone out here so fast. Thank you again sir. So if anyone needs help; I would really recommend them getting in touch with this man.
Comments:
Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:8 | Glad it worked out I'm pleased to hear our team was able to resolve the issue. The credit goes to them. We appreciate you choosing Suddenlink. | |
| | | | Re: Glad it worked out While the credit goes to your team, after dealing with both you and the local office/call center, you are the only one that can light a fire under their ass. *thumbs up* | |
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 Review by Al3sinth
member for 9.8 years, 3860 visits, last login: a few hours ago
updated 1.1 years ago
- Charleston,Kanawha,WV
- $165 per month
- "No... Bad."
- "Price, Latency Issues, CAPS"
- "No caps was the only thing going for them.."
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Charter used to own the area I live in, and while their upload was bad as well their Latency wasn't. Since Suddenlink bought the area my latency went up from 20-50 ms higher when it's at the lowest... I am on the 6mb package with the super fast 256k upload! The 6mb Download speeds are very nice i usually see every bit of that when downloading. Although It is very easy to saturate my speeds with the upload speed they give me. I play WoW and times that I raid (8-12) my latency shoots up to 300-400+. There are also outages pretty much every night for about 20-30min, and its not just me cause a friend 2 blocks away also gets the same problems as I do. I really wish Verizon would help me out here and push to get a faster DSL line to me or better yet start working on hooking the state or major areas with FIOS. Verizon is really on the ball another friend a block away has DSL and his latency is 30ms less then mine when I'm at my lowest......
EDIT: Within the last month or so I've noticing that I am being throttled when using the Bit Torrent Protocol. Whether it be WoW Patches or p2p.
Update (1-15-09) Sadly I'm still with suddenlink and stuck with horrid latency. I'm pretty big on gaming and when i see my buds a couple blocks away on verizon dsl getting 5-20ms on servers while im hitting 100+ it gets to me. I can't get below 400-500ms when playing wow at night while a fellow guild member using suddenlink about 15miles from here stays at about 100ms. I can get 12mb now but i refuse to pay their $70 service fee"run a speed test" to come out and check my lines. I would love to get it but that's not gonna fix my latency which is the big issue for me.
Update (1-16-09) After Pete contacted me he had trucks rollin out within a few hours to my house. I was greeted by 3 techs who were all very nice. They came in and actually tested the problem i was having and not just pinging or doing tracert and saying nothing is wrong. I loaded up wow and did a netstat to get the ip for them which they ran tracerts to with the router, modem only and using a meter hooking right into the cable drop. They noticed there was some packet loss, and said it was an interesting case. They got all their test and level readings to take back to their engies and headed out. I did some registry tweaks which lowered me about 100ms and, later that night durring the time I usually run 400+ ping i was seeing 120-170ms !!!! I did a tracert to my wow server and all the att routers i hit on the way there that are usually 180+ were at around 100ms. Im very happy right now! Thanks a lot Pete now if only we could raise that upload speed. :P
Update (8/26/09) Suddenlink recently upgraded the tier I'm on to 8/768, and I see every bit of it + some. I constantly get 8500/800. The only bad thing about suddenlink for me now is that we are still routed through DC and Chicago, so any network we try to access even in our own state is much higher then a network that would be near chicago or DC.
Update (12/22/09) Speed update to 10mbit/1mbit went through! Finally at a somewhat decent upload package where upload is 1/10th the download instead of 1/24th. I pull constant 10.75mb down and 1.07mb up. I'm pretty happy and no longer wish for DSL :P Also changed some of the ratings.
Update (07/05/10) Upgraded to the 15/1.5 line and constantly getting around 16.3k/1.5 up  . Still paying premium for cable tv service though : /.
Update (07/29/10) Upgraded again to the 20/2 service. Tried out their Docsis 3 modem but I got lower speeds then I did with my 15/1.5 service on my Moto 5101. I had them to switch the mac addy back to my 5101 and hooked it up. Wow I was getting around 32mb down, but only getting around 1.5mb up. My friends and myself who are on suddenlink within a mile of me have been getting terrible latency issues making online gaming and other online applications unplayable. Currently working to get this cleared up.
Update (04/07/12) Saw Suddenlink on the main page saying that they will finish pushing caps to all customers. So I have decided to make it my new mission to avert as many people away from their service as possible when asked who to go with. This is just a way to keep people paying for their awful cable tv and not cut and just go with Hulu or Netflix. I still pay for tv even though I don't watch it much at all, so shouldn't I be exempt from these moronic caps? If this continues I will do away completely with their cable tv and then downgrade from 20Mb/2 to 10MB/1 since its the same cap. This will bring my bill from $165+/mo down to around $45/mo taking a nice $120/mo chunk out of their wallets and back into mine. Hey that's sounding pretty good already. Might end up doing this regardless, so Suddenlink you better sweeten the pot cause your not doing much to keep me around.
I will be changing all the scores I gave them to worst until the Caps are removed. You know there was a time where I was really happy with SL and didn't mind paying this much for it...
Comments:
Reviews:
·Suddenlink
| RE: Suddenlink Caps I have also been telling others NOT to go with Suddenlink. And I will continue to do so until we get our credits from NOT getting anywhere near the speeds we have been supposed to get. And they better get busy "ENHANCING" my experience & cut the caps or my family will be going to AT&T. I have already talked one friend into going with AT&T. And I'll continue to make my case to all my friends. And I have discussed this with the rest of my family. After another two months we are going to get rid of the last part of Suddenlink we have. We will be getting rid of their "SHOTTY" internet & moving to AT&T. At least 3-4 is what they offer. And I do know that's what you get. Because I do have many friends that have been with AT&T for awhile. And they get speeds that are advertised. Unlike Suddenlink. | |
| | | | Re: RE: Suddenlink Caps You're exactly right OP, the worst company in the world at the moment, and until they change the caps. We will keep on fighting. Until they make this right, we will continue. Until they provide the service we are paying them for, we will prevail. | |
| | | | Re: Suddenlink Caps kinda hilarious that you would leave suddenlink to go with att over the caps issue. they both have caps! | |
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| | Very poor service, very slow high speed Beware I signed up for 10mg high speed. Yesterday at 8 p.m. I had 0.06 yep 0.06.... nothing works. Tonight at 7:40 I had 0.07 I complained three times and they said it was "my machine" I took in my speedtests some daily from over a year, no help. I finally had to go to the attorney general then they tested my machine because they are still determined it was my machine. I am an A+ tech... there is nothing wrong with my machine. They finally agreed, their service stinks, and I still don't have high speed, but I did get a discount. Sure helps when you are trying to do an on-line college course test, not. | |
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Review by 6363
member for 12.2 years, 162 visits, last login: 1.1 years ago
updated 1.1 years ago
- Clovis,Curry,NM
- $104 per month
- "Very reliable, greatly improved service and support"
- "none"
- "Now updated enough that you get what you pay for. Good service, reasonable price and improved support."
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Since taking over the Cox system in Clovis, NM, the connection speed has dropped significantly. Was upwards of 3megs down - 500K up. Now 1meg down - 160K up.
Tech support is completely clueless.
Price is high for what I get now. $94 includes cable tv.
-----------------------------
This is an update of my Suddenlink Service in Clovis, NM, 3/31/2012.
Much has changed since my first review when Cox sold to Suddenlink. Performance of the Internet connection speed is now over 10 meg.
Cable TV performance is clear and stable.
Cost is now $104 with Internet and TV.
Now on digital TV signal with more programming options.
Recent service call was scheduled between 10 and 11AM. Service tech arrived at 10 AM sharp, corrected the problem and was gone by 10:45.
Much has changed for the better with Suddenlink service here in Clovis, NM.
Good job guys. Thanks.
Steve Aikens
Comments:
| | Reviews:
·Suddenlink
| Re: Suddenlink Thanks My family & I have reached out. And have been reaching out over the past 6 or 7 months. We were supposed to receive some credits on our bill because our internet speeds have been in the 3-4 range instead of the 10 we have been paying. If you are really an approved suddenlink tech agent can you tell me why we have not received any credits to this day & why our speeds are still between 3-4??? The bill is under Virgil Carney in Bastrop, La. That's how serious I am. | |
| | | Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:8 | Re: Suddenlink Thanks I received your email and will check into this ASAP. | |
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·Suddenlink
| RE: Speeds Well my family & I are very glad you get the speeds you are supposed to be getting. here in Bastrop, La. we are lucky to get 3-4 when we are paying for 10/77. We have been supposed to have gotten credits back from several months of this. But haven't seen anything. We are to the point we are tired of calling & them sending a tech out when they want but telling us a different time. they do send one guy that is the best. And we get our speed back up & within 2 days it's back down. And now with the caps. Because we are supposed to see some kind of enhancement. Well; nothing here. We are AT&T bound if this isn't straightened up within the next couple of months. | |
| | | | Re: RE: Speeds Just wait until you get the caps Steve Aikens, then you will be reverting your review right back.
Enjoy it while it lasts, because I guarantee it won't last long. | |
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| | RE: Caps You are right on the money; Carribou. He will definitely be singing a different song then. And it will be "The Blues". | |
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Review by (hidden by request)
(review was emailed from domain suddenlink.net)
lodged 1.1 years ago
- Kingwood,Harris,TX
- Contract price not specified.
- "They can't Deliver a Quality TV Signal, they can't fix the problem."
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Please post for others to know:
Suddenlink can't deliver. Their cable TV service in Kingwood, TX is a bust.
The screen pixilates, tiles. The image goes haywire and then goes out of
sync with the sound. They seem incapable of solving the problem. The only
thing that works 100% is my check. Avoid Them. They are a third-rate,
rinky-dink company, stumped by their own technology.
Comments:
Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:8 Reviews:
·Charter
| At Suddenlink HQ I'm at Suddenlink headquarters and am vetted to help customers in this forum: »Approved Suddenlink Tech Support Agents. If you're willing, please IM or email me (pete.abel@suddenlink.com) with the name on the account, and I'll have the senior-most manager for your area follow-up ASAP. We sincerely want to make this right. | |
| | | cable tv.... I too have been noticing out of sync/skipping on my tv for the past several days. The picture will actually go to black for several sceonds, than reappear with lip movement out of sync with the sound. | |
| | | Suddenlink is terrible I live in Bastrop, La. Suddenlink is crap. We now have DTV because of them. And they NEVER could get the telephone to work right. It kept going out & we kept calling. so now we have AT&T. And the INTERNET that's supposed to be 10/750 for the HIGH price we pay is now only 4/740. They come & say it's fixed. I NEVER see what they do. But it will go back up for maybe 2 days & then it's back down again. But so far WE ARE STUCK with them on internet. But I have gotten so many people to change their telephone & TV service. Same problem. And I told them it was a waste of TIME to keep on calling them to fix it. I HATE Suddenlink. Even their workers talk about the company. I don't know why they decided to put caps on people here in bastrop. They DEFINITELY don't have to worry about people getting NO-WHERE near a cap. lol I am almost to the point of just switching to AT&T with the internet also. Then I can just bundle everything. Because suddenlink isn't worth CRAP. I hope EVERYONE reads this. I wish someone would come in & take over their rinky dink mess of what they call HIGH SPEED INTERNET. Even my Mom & Dad are wanting me to switch to AT&T. you know it's bad when your parents think the internet is slow. SAD but TRUE!!!!! | |
| | | | Re: Suddenlink is terrible My Cable does this as well. Suddenlink is just all around the worst company I've ever dealt with. Bring back Kingwood Cable Vision, where they treated their customers over their paychecks. | |
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Review by annetteginn
(review was emailed from domain suddenlink.net)
lodged 1.1 years ago
- Lexa,Phillips,AR
- $139 per month
- (12 month contract)
- "Poor reception and cost to much will not fix problems"
- "Many of my friends r having same problem and they r going switch cable providers"
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I have called and complain about the reception of servals channels in this area Suddenlink told me that several people would have to complain before they would correct the problem I'm paying 138.00 a month to this company and they don't do anything to make the channel clear! I have talk to my friends and the same channels are doing the same blacking out no voice making small square unable to see the picture.We are going to change company if this problem is not fixed. I have change this box twice an cable man came to my home to check the cable that is not the problem You need to check the receiver that get these channels Someone is not doing their job... And if your company losses AMC I going to change company I sick of your company putting me off and saying thing that doesnt fix the problem. If I didn't send that check every month on time you would close my account ... I think Suddenlink need to do their part that i pay for each month and fix the problem!!!!
Annette Ginn
Comments:
Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:8 Reviews:
·Charter
| with Suddenlink I'm with Suddenlink at Corp. HQ and am vetted to assist customers in this forum (»Approved Suddenlink Tech Support Agents). If you're willing to share the name on the account, I will escalate the issues you're experiencing to the senior-most managers responsible for your area. Let me know. You can send me a private message through this forum's IM function or directly by email (pete.abel@suddenlink.com).
Also, please note that we reached an agreement with AMC on March 14. More information here: »suddenlinkfyi.com/2012/03/14/sud···etworks/. | |
| BigVe
join:2005-07-15
Gulliver, MI | Options Get Directv or Dishnetwork that will take care of your bad picture problem. | |
| | | Suddenlink / SuddenRipOff  suddenlink has became a Sudden RippOff Smh I live in saint Joseph,mo and ever since they took over the company Cable Vision the price every month has went up bye 5 bucks and now they put a cap on yur home internet saying that if u have 10mps u have a cap of 250gigs a month WTF AND THERE CABLE TV IS ALWAYS CHOPPY this company is Str8
trash .Sudden RipOff | |
| | | | Re: Suddenlink / SuddenRipOff Agreed with Money... Sudden Ripoff.
I'm cancelling tomorrow, they can kiss my $270 a month goodbye. | |
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Reviews:
·Suddenlink
| RE: Suddenlink My family & I had to switch to Direct TV. That cleared our tv viewing up. And AT&T cleared our phone problems up. And they also bundled DTV with it. As for internet. If we don't receive some credits DUE us because of our internet speed being between 3-4/75 instead of 10/77 the past 6 or 7 months & if they can't get the speeds fixed & make them stay that way; we are headed over to AT&T & at least we will be paying & getting 3-4 which is what they offer. We hate it; but Suddenlink has done us VERY wrong. And you have Pete Abel telling people on here that he will help you. That's NOT true. He hasn't helped us in any way. And now they are capping us & talking about the "SPEED ENHANCEMENT" we are supposed to get. I have talked to so many companies & have told them they need to come in & give the people in Bastrop, La. another option for HSI. Because AT&T is the only option for us. At least I have been getting discounts from Direct TV; though. Because I have been telling all my friends that the picture on their HDTV will look so much better with DTV than it does with suddenlink. Why should I help them when they WON'T help us. | |
| | | God this is the worst internet ever. I moved onto the post of fort sill and had to get this crap. The speeds might as well be 56K I tell you. I had Fidelity Communications when I lived off post and the 15/1 service was the best. As soon as I can move back off post I am and I will never recommend this company to anyone else. | |
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Review by (hidden by request)
(review was emailed from domain suddenlink.net)
lodged 1.1 years ago
- College Station,Brazos,TX
- $360 per month
- (12 month contract)
- "Corporate bullshit"
- "Corporate bullshit"
- "Corporate bullshit"
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Why is it that, after a year of intensive packaging ads (persuading consumers that its Easy to combine 3 in 1 to save money), suddenly SuddenLink tells us that WE are responsible to ITS cable-channel vendors? What's going on here? What happened to all those 3-in-1 savings if SuddenLink wont even be responsible for its own corporate advertising? Do you have any idea how Easy it is to switch to satellite TV? Do you know how many phone and computer-connection options are available out there? I think you should rethink putting this vendor problem on your
own customers.
Betty Suggitt
Comments:
| | Huh? What exactly are you talking about here? What vendor issues? | |
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Review by wjflemi
(review was emailed from domain cebridge.net)
lodged 1.1 years ago
- Colfax,Placer,CA
- $140 per month
- "service is usually available"
- "comcast programming from Suddenlink,too much duplication,too many \"
- "Too much money for what Suddenlink has available."
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My name is Bill, and I have been having problems with what is advertised
on the Comcast channel and what is actually on that channel.
I was watching a Boxing match ,from Comcast, and half way through the
match another program came on.
I have been having problems with what is actually on some of the
channels, because the MENU is not always correct.
I am in Colfax Ca., and very disappointed in the programming.
Most of your Sports programming is geared to Classic sports, and the
Channels 201 to 206 are part time sports!!
Comments:
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Review by (hidden by request)
(review was emailed from domain apocalypsewriters.com)
lodged 1.1 years ago
- Fort Polk,Vernon,LA
- $65 per month
- "They're friendly."
- "Everything else."
- "Go somewhere else."
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On a scale of 1 to 10, I give Suddenlink a -100.
1. They accused us of downloading a movie and cut us off without so much
as a warning nor chance to defend ourselves. The movie in question
turned out to be the latest episode of Eureka, which was being streamed
from the website for fans to watch at the time. Not only did Eureka lose
two fans who were willing to buy the boxed set, Suddenlink got us
discussing what it takes to bring a lawsuit against them for libel and
slander. Not to mention financial hardship, being as I work from home
and they made me lose two days of communication with my clients and thus
interrupted my work flow.
1a. I notice other people have this problem and are told "someone must
be using your router!" How about, "Some company traced the wrong IP and
made an accusation out their rear end and Suddenlink does not care for
due process!" I read how people are told that someone else must be using
their router, because there's no way THEY could be in the wrong at all.
OUR router is secure, and the Suddenlink lackey who tries to follow
script and tell us differently will go up against my E4 husband who
*does these things for the Army as part of his MOS*.
2. We're paying for 10 speed. We get 3. We called about it. It got fixed
for a week. It went back to the other speed. Most specifically at a
certain hour in the night. It's false advertising as well as extortion
to charge these outrageous prices for something they can't provide
simply because they're too cheap to build new hubs and give what they
claim to sell. I don't care how little net profit is. If you're going to
sell it and make several billion in one year as well as grow by a
certain percentage in this economy, you can afford to upgrade your services.
3. Which brings me to their newest scam: limited usage. So now I pay
this ridonkulous price a month and am only allowed to use it as much as
THEY say?? I work at home. This is unacceptable. They claim the limit is
hard to reach. Balogna. They'll tell you it's because of the cost of
equipment upgrades. Please see complaint #2. For those that may have
forgotten, America Online started out with usage limits. How long did
that last? Does anyone remember that? Each internet company is going for
this one by one because it's the latest thing. Quite frankly, we
shouldn't stand for it. So be aware. It's a scam.
4. They blocked my Hotmail account. And now I'm having trouble using
Gmail. I don't CARE that these services are linked to spam. I have had
my Hotmail account since Hotmail was the new thing. I DO NOT SPAM.
Furthermore they have bylines such as if I use that email account
they'll cut our service. If I email the same thing to the same newsgroup
more than a certain amount of times, they cut our service. Which means
they're watching our email, and they can deny that all they like. If
they weren't, they wouldn't know how many times I'd sent out pictures of
my cat Fluffy to so and so. They should think of another way to handle
that than this.Yet another example of how the client is being treated
like the criminal here.
Summary: I work from home. It's my choice as well as the only way I was
able to keep working through being very ill. Suddenlink's policies have
my livelihood always under pressure as a result. I'll give them credit
that their people are generally friendly. But then I remember the guy
who told us we were internet thieves and made us read this long website
talking to us like we were small children about what internet theft
really was, and how little he cared we weren't thieves. And I remember
the woman last time we called telling us the limits were for our own
good. And I'm flat out sickened. I'm sick of big companies telling me
what's good for me as if I'm stupid enough to fall for it so they can
make an extra buck. And I'm sick sick SICK of Suddenlink, and we've only
had them a few months. If there were someone else in the neighborhood to
get service from, we'd switch so fast there'd be a thunderclap in the sky.
--
Katrina Joyner
www.apocalypsewriters.com
www.akashikonline.com
www.theheavenlybride.com
www.10confessions.com
I like cheese, but I'm afraid the moon is a bit moldy by now.
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Review by giscard
member for 7.5 years, 947 visits, last login: 17 days ago
lodged 1.1 years ago
- Enid,Garfield,OK
- Contract price not specified.
- "WOW...........Installed on a Saturday AM"
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No more skipping on a video, great download speeds ( I am on the best at 20), So far I am a happy camper. It really is great to talk to a live person and not some damn computer voice!!!!!
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