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Review by tungd 
Posted: 304 days ago
member for 8 years, 68 visits, last login: 27 days ago
 Abilene,Taylor,TX
 $55 per month
 "Awesome Speed and Dependability; Fair Price"
 "None"
 "My Service is Great!"
| Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
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I live in a very old section of north Abilene, next door to Hardin-Simmons University, and have subscribed to Suddenlink's "Premier" internet service since June 2006.
The "Premier" package is Suddenlink's highest-speed residential offering, and costs $55.99 per month. As of early 2009, the current top speed offered in my neighborhood is 10mbps download, 800kbps upload. My actual download speeds remain very consistent between 9 and 10 mbps, 24/7.
In the almost 3 years I've been a Suddenlink customer, the internet service has been out 2 or 3 times....the longest outage was less than a day.
In my experience, the service has been excellent. And if there is a problem, it's quickly resolved. Suddenlink is currently offering up to 20mbps in certain markets; I can't wait until that speed comes to Abilene!
Followup comments: | Forums » comments on review of Suddenlink |
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Review by twoslick
Posted: 305 days ago
member for 305 days, 3 visits, last login: 298 days ago
Spring Hill,Johnson,KS
$20 per month
"Cheap price for 2Mb"
"Horrendous customer service"
"If you ever have a problem, God help you."
| Pre Sales information:
Install Co-ordination:
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(ratings below consensus)
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Long story short. My connection has been fine for months, but about two months ago, my download speeds dropped from the normal 2Mb down to 256 kilobit. I'd call tech support, and after about 30 minutes of resetting and reprovisioning, my speeds would come back. They'd say "ALL FIXED", and I'd believe them. A few days later, it'd happen again. I'd call in with the same issue, and go through all the hassle and time to get the same result. "ALL FIXED!" ... A few days later, it would happen AGAIN! I have had this happen no less than 15 times, and every single time, they never get to the root of the problem. They temporarily fix the problem, and could never permanently fix anything.
I've been passed from one person to the next, with each one saying "I can't do anything from here".
Suddenlink's tech support is extremely disjointed. Tech support can only get you back online, but can't handle anything else, and nobody can escalate a problem to someone more informed. All they will do is tell you to call "somebody else" (whoever that is), and try to pass the buck as soon as possible. They have no paper trail, and every time you call is like the first time.
The only thing i can gleam from the many times I've called is that some system somewhere in the netherregions of Suddenlink's system, is that I'm "Downloading too much" and getting capped. Nobody knows what that cap is, or how often it is checked. They're all clueless However, I don't download that much stuff, and seem to hit this problem if I'm downloading at my max speed for more than 30 minutes. Nobody in the billing department or tech support has any clue what's going on.
I've had it with their "not my problem" tech support attitude, and will be switching to another provider ASAP (even though it will cost me quite a lot more).
Followup comments:  Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
 ·Charter Pipeline
| With Suddenlink I'm with Suddenlink and have been vetted to help customers in this forum. See here:
»Suddenlink Tech Support
I saw your review (»Review of Suddenlink by twoslick) -- and sent you an IM, to determine certain informaton that may allow us to assist you and possibly resolve your issues.
I can be reached by IM in this forum or at pete.abel@suddenlink.com. Thanks. | |
| | FORRESTNUMMY
join:2009-02-08
| Re: With Suddenlink Im a computer tech, and I live in Bryan College Station, Texas. My wife and I have used Suddenlink for over 5 years now.As of today, I am done messing with Suddenlink. I paid for a 10 M down with a 1 M upload. Only to find out that they canceled the 1 M without telling me, still charged me full price and then told me they never offered the 1M, which I know is a lie cause for about two weeks I had a true 1 M upload. My wife does photography and Im a computer tech and web designer. They told me that my download and upload is limited because I download torrent. WTF, I dont touch torrents. I gave them 2 days to get my internet working or I was taking legal action. My family helped found Texas A&M University and have a huge amount of pull in this town. We dont like to use it, but I have started the ball rolling on shutting them down with the university, and their options for a different service provider is looking good. I have about 16 or 17 people that are joining the law suit against suddenlink for false advertisement, failing to meet customer needs, manipulating custmer to pay for false service. Over charging and charging double. ( please go over you suddenlink statements. We have been over charged, in the past few years, to the tune of $3800.00. All persons involved in the suit have a total of close to $100,000 in over charges and double charges. This company in my opinion is a scam, this is a company that needs to be put out of business! | |
| | | Pete Abel
Premium
join:2008-01-15
Saint Louis, MO | Re: With Suddenlink ForrestNummy -- Have you tried working with someone in the regional or corp. HQ offices to resolve the issues you've experienced? If not, I invite you to contact me at pete.abel@suddenlink.com. Thank you. | |
| | | |
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Review by Peterpannboy
Posted: 311 days ago
member for 311 days, 2 visits, last login: 310 days ago
Lampasas,Lampasas,TX
$60 per month
 about 12 days
"decent vaule"
"not even 1/3 of speed paying for"
"not recomeded"
| Pre Sales information:
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we got 1 mbps speed as soon as tech left i did spped test and was getting a maximum of 350kbps tech support was now help i will upgade to 8mbps if still getting sub par service will cnacel internet service for dsl
Followup comments: 
waharper
Premium
join:2009-01-23
Rocky Mount, NC
clubs:
·Suddenlink
 ·US Cellular
| Speed Tests Did you run once and get that or several times. Was the server close or far way from you? Just wondering, I checked my speeds, here are some results over the past week, if you notice, my slower speeds are to california while my faster speeds are in nj or ny. I have the 8mbs package.
01-02-2009 09:26 AM flash speedtest 5989 Kbps 500 Kbps Speakeasy (New York NY) suddenlink.net more
01-02-2009 08:24 AM java speedtest 5110 Kbps 364 Kbps California, USA suddenlink.net more
31-01-2009 09:44 PM java speedtest 7570 Kbps 531 Kbps New Jersey, USA suddenlink.net more
31-01-2009 08:29 PM flash speedtest 7563 Kbps 542 Kbps TekSavvy Solutions Inc (Toronto ON) suddenlink.net more
31-01-2009 08:11 AM java speedtest 7650 Kbps 524 Kbps New Jersey, USA suddenlink.net more
31-01-2009 08:15 AM Line quality 0% loss latency 52.7ms more
30-01-2009 10:50 PM java speedtest 503 Kbps 530 Kbps California, USA suddenlink.net more almost dialup whooaaa
30-01-2009 10:48 PM java speedtest 2688 Kbps 370 Kbps California, USA suddenlink.net more what the heck
30-01-2009 10:46 PM flash speedtest 7137 Kbps 494 Kbps NAC (Parsippany NJ) suddenlink.net more close but no cigar
30-01-2009 09:39 PM java speedtest 7780 Kbps 484 Kbps New Jersey, USA suddenlink.net more close
30-01-2009 07:57 PM Line quality 0% loss latency 52.9ms more
30-01-2009 07:47 PM java speedtest 6991 Kbps 434 Kbps New Jersey, USA suddenlink.net more about normal
30-01-2009 04:06 PM java speedtest 4604 Kbps 408 Kbps New Jersey, USA suddenlink.net more
30-01-2009 06:23 AM flash speedtest 7873 Kbps 271 Kbps NAC (Parsippany NJ) suddenlink.net more
29-01-2009 06:29 PM java speedtest 6622 Kbps 479 Kbps New Jersey, USA suddenlink.net more
29-01-2009 04:20 PM java speedtest 5332 Kbps 526 Kbps California, USA suddenlink.net more
29-01-2009 04:18 PM java speedtest 7938 Kbps 499 Kbps New Jersey, USA suddenlink.net more
29-01-2009 04:09 PM flash speedtest 7646 Kbps 511 Kbps Speakeasy (New York NY) suddenlink.net more
29-01-2009 06:41 AM java speedtest 2051 Kbps 536 Kbps California, USA suddenlink.net more
29-01-2009 06:39 AM java speedtest 2076 Kbps 534 Kbps California, USA suddenlink.net more wow things get slow when you g
29-01-2009 06:38 AM java speedtest 4909 Kbps 532 Kbps California, USA suddenlink.net more
29-01-2009 06:35 AM flash speedtest 7584 Kbps 505 Kbps NAC (Parsippany NJ) suddenlink.net more
28-01-2009 09:32 PM flash speedtest 7894 Kbps 511 Kbps Speakeasy (New York NY) suddenlink.net more
28-01-2009 07:31 PM java speedtest 7797 Kbps 537 Kbps New Jersey, USA suddenlink.net more
28-01-2009 07:30 PM flash speedtest 7435 Kbps 515 Kbps NAC (Parsippany NJ) suddenlink.net more
28-01-2009 04:11 PM flash speedtest 6959 Kbps 501 Kbps NAC (Parsippany NJ) suddenlink.net more cool
27-01-2009 10:35 PM flash speedtest 7303 Kbps 520 Kbps Speakeasy (New York NY) suddenlink.net more right on
27-01-2009 10:32 PM java speedtest 5024 Kbps 360 Kbps California, USA suddenlink.net more ta da
27-01-2009 04:19 PM flash speedtest 7882 Kbps 520 Kbps Speakeasy (New York NY) suddenlink.net more
25-01-2009 03:52 AM java speedtest 7758 Kbps 516 Kbps New Jersey, USA suddenlink.net more | |
| | 
shelby10763
join:2005-03-12
Greenville, NC
·Suddenlink
| Re: Speed Tests Waharper
Not every market is the same. SL has a tendency to over sell services to make more money at the expense of the quality of service. Some markets are completely in the toilet, do a search for Humboldt.
The Greenville market has so many band-aids on it, it's pitiful. | |
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 Review by Technotiger
UPDATED: 317 days ago
member for 317 days, 2 visits, last login: 308 days ago
Mckinleyville,Humboldt,CA
$49 per month
"Can't think of one."
"Inconsistent speeds, lousy tech support,"
"Save your money. Look elsewhere!"
| Connection Reliability:
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(ratings well below consensus)
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I'll be completely honest, I am unable to say anything good about Suddenlink Cable Internet services or their customer tech support. Both are absolutely lousy! The slow, inconsistent speeds make simple internet tasks difficult or near impossible. Living in rural Northern California makes the choices limited, as I am stuck with only two options: Suddenlink Cable Internet and AT&T DSL.
I am no stranger to Broadband Internet. I have been a Cable Internet customer since July 2001 when Cox Communications first offered the service in Humboldt County. I was unable to get DSL at the time, so Cox was the only option. Going from dial-up to Cox@Home was an eye opener! I was surfing and download faster and was completely satisfied with the service. Less than a year after joining Cox, @Home went under and we we ended up getting Cox's own service, cox.net. This is when the disaster began and things have been a disaster ever since. I was receiving dial-up worthy speeds with the initial roll-out of cox.net.
After many tech support calls and visits from Cox Communications technicians, they realized that their plant wasn't up to spec. The problem was soon fixed and I was again surfing very quickly. This became a constant issue over the years with my broadband cable connection. About every 6 months (like clockwork) I was getting sub-par speeds with my broadband connection. When calling Cox tech support it would be constant blame on my end even though they were at fault. Just because they were the only "fast" broadband provider I dealt with the constant blame every time a blip happened in my internet service.
Fast forward to when Cox sells our market to Cebridge. Cebridge rebrands themselves to Suddenlink, and the disaster quality of service continues. Initially I had really high hopes for Suddenlink. We were going to be their biggest market and they were going to concentrate on quality. The physical switch from cox.net to suddenlink.net was a complete disaster. For weeks I encountered the same exact slow speeds that I experienced from the switch to cox.net from Cox@Home. I gave Suddenlink a free pass on the transition.
In the past few years since Suddenlink has taken over the service, I continued to hope for improvement. We received notice that we would be bumped from 4 MB/s to 8 MB/s. Initially I was getting around 6 MB/s and was satisfied overall. Things started to get worse over time, and every time there was a breach in the outgoing fiber lines from the county, I had to survive weeks of slowness.
Then in July 2008, for some unknown reason things started to really slow down. I would run speed tests and I would have extremely inconsistent results. Many times I would see upload speeds higher than download speeds when running speed tests. I called Suddenlink for tech support and they would find nothing on their end.
One of the big things I hate about Suddenlink Tech Support is that there is no paper trail. You aren't assigned a case number and everyday is a new day when you call into tech support since there is no previous records of your calls. The only way you can get a paper trial going is by having a service call. I've been threatened with "if this problem is on your end, you'll be charged a fee." Like clockwork, either the day before my appointment or the day of my appointment my speed would drastically improve. As a result, I would cancel my appointment.
Appointment windows: Here in California, Suddenlink tries to skirt the 4-hour window law that California has for service calls. They will tell you that your service window is between 8AM-5PM. This is very inconvenient for folks like myself who hold an 8AM-5PM job daily. The other option they have given me is a 4-hour appointment, which is usually a week later.
Getting back to you: When I have experienced inconsistent speeds I have worked with the Support Techs and have sent them pertinent information via e-mail to help diagnose problems. The problem is they never follow up and get back to you.
Customer Support: While I question some of their technical support skills, I do have to say the Suddenlink support personnel are very friendly. This is about all I can say about them. It is near impossible to get anything bumped up to the next tier of support.
Would I recommend the service? Unfortunately no. I am an Information Technology professional and I get very frustrated with the quality of service. It makes it very hard to work from home when I need to.
At the end of this month (January 2009), I am leaving the cable internet service behind after 8.5 years for AT&T DSL. I'll be saving $19/month and hopefully have a more consistent and reliable speed.
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Review by kbliss
Posted: 317 days ago
member for 7.6 years, 80 visits, last login: 317 days ago
Pflugerville,Travis,TX
$39 per month (12 month contract)
about 3 days
"Fast Download Speed"
"Upload Capped at 512k"
"Good for browsing the web, streaming content. VPN work stuff not the best but very tolerable"
| Pre Sales information:
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They are great for the most part. I have only seen connection drops at 12:30AM and only last about 30mins. But that is like maybe 3 in the past 6 months.
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Review by nnaarrnn
UPDATED: 319 days ago
member for 5.1 years, 1431 visits, last login: a few hours ago
Nitro,Kanawha,WV
$59 per month
about 120 days
"Fastest connection available in the greater Charleston Area"
"Suddenlink and their contractor company Baker aren't on the same page with anything"
"Awesome after July 2008"
| Pre Sales information:
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(ratings below consensus)
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Moving into a new house, changing from rock solid Verizon DSL (1.5/384) to Suddenlink (6Mbit/256kbit). I ordered service on Monday the 29th. Scheduled install date was Thursday Nov. 1. Install time was to be 1-5. Joking around at the office (tech company that deals with suddenlink all the time) I said they'll either be there at noon or midnight.
I get a call at 3pm from suddenlink telling me that the tech was being held up at his current install, and would be to my house in a little more than an hour. No big deal, we were at the house painting and laying wood floor, so we'll be there all evening.
I call 3 hours later at 6pm to find out what's going on, and he's still on the install before me, and they've sent 3 more techs to assist him. A supervisor calls dispatch, and they tell me that he'll be just a little while longer.
I call back at 7:30 to find out if he's still coming, or if I should reschedule. They give me a $20 credit and tell me they can reschedule if I want for first thing tomorrow morning. I told them that I would wait, but that it's new construction and there's no heat yet, and it's starting to get a lil chilly.
8:46pm-they call and say "our tech is ready for you if you still want him tonight" I tell them to send him on over.
Tech was from their contractors company-->Baker Installations. He was nice, complaining about the previous install taking forever, and asks me what all is entailed for my install. 9:15pm by now. I show him where the cable comes into the house, and tell him where the drops are in the house. He is very quick about putting the digital box in, and asks where i want the modem. I show him where the drop is, but tell him that my wife wants it on the other side of the room. I told him as long as everything works, if he'd leave some coax, I'd make the run myself.
We hook the modem up, and the signal is a little off, and the speed is way off (3.5Mbit/256kbit). He goes outside and changes the fittings in between the pole line and the house line, and then changes out the splitter in the basement, adding a 2-way splitter for the modem before the 3 way for the TVs. He asked me if I wanted him to move the one line, and I told him it was 10pm and if he'd leave some cable, he should go home. He left me about half a roll of RG-6 (400+feet)
Speeds are up to par (5.54Mbit/256kbit). I will add to this in a month or so.
UPDATE
Upgraded to their 12mbit/768kbit package in March. Still havnt seen 12mbit. Techs come out in groups, and still cant figure out why my speed varies between 1.2mbit and 11mbit. I'd be happy to have at least a constant 10. I may end up going back to DSL, even though its slower (3mbit where i'm at now), it's more consistant. If I do that, then I'm dumping video services in favor of Direct TV since they have wayy more HD than Suddenlink.
UPDATE 7/28/2008
Yeah, after the "upgrade at the head end" I can't complain. We're opening a branch office, and we're even going to use Suddenlink over a T-1. Since after the upgrade, we're all getting kick @$$ service. Speeds are 13-16mbit to the world and 17-19mbit to anything on suddenlink's network. The slowest I've seen it has been 11.5mbit and that was at 7:30 on a friday night during the kiddies myspacing time.
I torrented Fedora Core 9.0 the other day and it ran at a VERY IMPRESSIVE 1.2MByte/sec speed almost the entire download. Latency to our datacenter in charleston has greatly improved from 20+hops with 200ms+ latency to now 15 hops every time with an average of 50-60ms latency. They even gave me a credit that I couldnt have been happier with.
Battlefield 2 still lags out every 20 minutes or so, but I havn't really dug through the traffic shaping in my router to see if I slowed it down. The Vista Media Center PC in the living room keeps a consistant enough speed now to never need to buffer any of the online concerts/movies/shows we watch.
UPDATE 1-24-09
Been seeing crappy speeds since September. A few calls to the local office in October, I was finally told that they were "adding a card at the first of the year to help compensate being oversold" Here it is almost February and I'm sill less than 7mbit. Latency is horrid most of the time, causing problems with my Vonage phone service and I can't get above 6mbit on the download side. Every time I do a test with their test server »speedtest.wv.suddenlink.net I get less than 90% Quality of Service which is TOTALLY UNACCEPTABLE! I really wish they'd fix whatever they need to fix.
My parents in the next town over have their phone service and totally hate it because more than 50% of the incoming calls hear "All circuits are busy now....."
Come on Pete, let us know what's going on here, or at least be honest with us and tell us it's never getting any better.
Followup comments: 
namename
@suddenlink.net
| new modem might help Hello, Most techs don't know anything other than what their training books tell them, This being said if your speeds aren't up to par with your service plan, i suggest you replace the modem suddenlink offers (i assume an ambit modem) with a sb4200 or higher cable modem from Motorola. Before while cox was still in this area, we would regularly have various problems with the net, and the techs (over a year or so, once every 3-4 months) could never fix it. I got a sb4200 from a friend and the net started acting up, so before i called their techs to come out, i just called and had them register the sb4200's HFC mac address and plugged it in, Since then(3+ years ago), i've had no trouble with the net unless it was the ISP (cox or suddenlink). There is some problem with getting a "solid" 10mbit download, but using multi source downloading it will easily get that speed or abit higher. Single connection's for a download seem to be capped somewhat below the 10mbit, but not the total throughput.
In short, if you are still having trouble, get your own modem, the newest Motorola modems are around $60 at the local walmart here. this should atleast make the net stable and as fast as possible.
Next after you get the modem lookup your currect state's laws and the suddenlink TOS to see if its possible to use a custom firmware on the modem, if you can legally, you can tell the modem to use any "config" file that your ISP hosts, which may allow you to get the highest possible speeds.
Please note that replacing a modem firmware is somewhat technical but shouldnt be too hard, also there are even places (online) you can get these modems that already have a custom firmware on them, so all you have to do is call the isp tell them the hfc mac address of it, then plug it in and let it use the default config for about a week or so, which will let your modem save all the configs that your isp sends to people, after that you can start testing these configs on your own. | |
| jiveabillion3
join:2006-09-10
Huntington, WV
| Suddenlink 12Mbit I have the 12Mbit service from Suddenlink in Hurricane,WV and I think it's awesome. I regularly get about 1000-1200KBps which is VERY close to 1MBps and it makes me pretty happy. I haven't had any problems from them at all and I hope it stays that way. As long as speeds stay consistent and they don't decide to follow the new "Death to the Future of Internet" Bandwidth Usage Caps that the other big fish are trying out.
On that note, being a web developer and avid internet user, I really don't want to have to get back into the trend of making file sizes smaller even if it means less interesting features for websites just because people will end up not wanting to surf sites that eat up their allotted bandwidth limit. I can't tell you how much the idea angers me. It's almost as bad as how the gas prices make me feel. | |
| | nnaarrnn
join:2004-09-30
Nitro, WV | Re: Suddenlink 12Mbit a coworker of mine lives in hurricane and regularly sees 14mbit. You guys are fed off the milton system, not the st. albans system. Totally different age/quality fiber on the poles. | |
| Pete Abel
Premium
join:2008-01-15
Saint Louis, MO | email or IM me with account info nnaarnn -- we just helped someone, I thought in your area, and he's seeing great results. remind me of your account info via IM or email (pete.abel@suddenlink) and I'll see what's going on. | |
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Review by draconlupae
Posted: 325 days ago
member for 345 days, 10 visits, last login: 16 days ago
Orofino,Clearwater,ID
$40 per month
about 5 days
"At least it's internet"
"Poor speed, horrible lag for anything"
"only thing available for you? stick to dialup"
| Pre Sales information:
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(ratings match consensus)
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I've had this service ever since I moved into my new house, and for the first 6 months it was decent. Bad thing is at first I got a used modem, and it died on me in part due to a faulty ground for my house electrical. Now I have a new modem and at least it's decent.
I have the basic internet plan, which is 40.95 a month in my area, and is the only highspeed available where I live, since my town is spread out by about 14 miles from end to end, the internet service varies. No DSL, no wireless, just suddenlink cable.
Both modems I got were the AMBIT U10C18 models.
Now the internet service barely reaches a 70KB/s download and 60KB/s up (the cap for my area is 200KB/s down and 60~65KB/s up) and the average speed is roughly 5-10KB/s down and 40KB/s up. Since it is the only broadband available to me, it's all I have...
Recomendations for my area: Stick to DSL or the Wireless available if you can, skip the suddenlink.
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Review by alamk1
UPDATED: 326 days ago
member for 326 days, 6 visits, last login: 270 days ago
Arkadelphia,Clark,AR
$36 per month
"None really"
"pretty much everything"
"Avoid Suddenlink!!"
| Pre Sales information:
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(ratings well below consensus)
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I have had Suddenlink cable internet for two years now,and it has been terrible probably 90% of the time. I hardly ever get the speeds I've paid or unless it's really early or really late. Most of the time the speeds I get are less than half of what I've paid for.
Unfortunately,nobody else here offers anything close to the speeds that Suddenlink does. I would've kicked Suddenlink to the curb probably 23 months ago if someone did. Getting off dial-up was supposed to be great,but not with Suddenlink. It's better than dial-up,but that's not saying much.
I've had techs here in the past,but it does no good. They were very nice,but the situation didn't get any better after their visit. The people in the office here are nice also. I just want what I paid for!
Followup comments: Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
·Charter Pipeline
| with Suddenlink I'm with Suddenlink's Corp HQ. I have been vetted by forum administrators to help customers: »Suddenlink Tech Support
I would like to escalate your issues to senior managers responsible for your area of the country. You can IM me in this forum, or email me (pete.abel@suddenlink.com). I'll need:
- Name on account
- Either account address, account number, or best phone number at which to reach you | |
| | alamk1
join:2009-01-17
·Suddenlink
| Re: with Suddenlink Pete,
If I thought it would do any good I would give you my name. I've griped before and nothing got done. They oversold themselves in this area. My parents have the same service in a rural area here,and it's like flipping pages in a book. They always get 8 megs when you check their speeds.
It sucks today also. | |
| | | Pete Abel
Premium
join:2008-01-15
Saint Louis, MO | Re: with Suddenlink The decision is certainly yours, although I have been able to help most people in this forum with similar problems. I can't guarantee I can help you, but again am willing to try. | |
| | | | alamk1
join:2009-01-17
·Suddenlink
| Re: with Suddenlink A tech came to our house today,installed a new splitter,ran a few speed tests,and assured my wife that the problem was fixed. This is also the same thing that was done/said last time.
I just ran a speed test,and this is what I got:
Now what do you recommend Mr. Abel???
This is NOT fixed!
He also said the service shouldn't slow down due to the number people in the area with Suddenlink who are on at the same time. He said it shouldn't matter.
We phoned Suddenlink's tech line the other night,and they said this is not a high bandwidth area. He said there are transmission issues on upload,and noise on the node for this area. | |
| | | | | Pete Abel
Premium
join:2008-01-15
Saint Louis, MO | Re: with Suddenlink I'm happy to help but first need to know the name and address on the account and best phone number at which to reach you. You can IM or email me at pete.abel@suddenlink.com. | |
| | | |
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 Review by Daarken
UPDATED: 327 days ago
member for 4.9 years, 1647 visits, last login: a few hours ago
Lake Charles,Calcasieu,LA
$50 per month
"my node is not saturated"
"non really"
"better then bellsouth."
| Pre Sales information:
Install Co-ordination:
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(ratings match consensus)
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I live in the Lake Charles area, which I guess is considered a good market, Cox Cable owned it before they sold it to Suddenlink (How I wish they hadn't), but fortunately they had just built a new headend/office/all your wires go here right before the sale. Not to mention, they had repaired/replaced a huge amount of infrastructure due to Hurricane Rita.
I have to say, I have been impressed with the quality of service I have recieved with Suddenlink.
Now to be honest, I only have basic/expanded (overpriced) cable, and the HSI.
Considering I have not had any major outages or disruption of services I have to admit I have been rather satisfied with my service.
I do know that areas south of me have had issues due to oversold nodes, etc though.
Good Luck with your broadband package, I hope it is as good as the one I have had.
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Review by SteveP75904
UPDATED: 332 days ago
member for 1.7 years, 110 visits, last login: 118 days ago
Lufkin,Angelina,TX
Contract price not specified.
"Fast consistent speeds as advertised"
"would like to see a wireless router/modem/4 port switch like the competition has."
"Very satisfied with all aspects of my service. I have everything offered (Phone, HSI, HD, 2 DVR's, 2 DCT, all channels offered)"
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I have everything but phone service and will add that when I can (HSI, HD, DVR, DCT, all premium channels). I enjoy the programming as they have everything that I want to watch. The HD is great, not a whole lot of channels in HD but all of them are good channels that I enjoy watching, I don't need hundreds of HD channels when I only really enjoy 2-3 of them. I like the fact that the television channels I pay for are rarely duplicates (same thing showing on several channels). I really like the DVR, it has changed the way I watch TV, I setup my recording in the morning before work, and then I watch what I want to watch, when I want to watch it. No more setting up the bad quality vcr tapes so I don't miss my shows. Any issues i've had have always been taken care of by my local office. Thanks Suddenlink for keeping me interested in entertainment local news 
Got Suddenlink Phone last month, works good, removed existing modem and relocated it to an out of the way location in my laundry room (I have a wireless router now for internet). Everything works fine, no difference from my old phone service except price and I like saving money.
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take note
Re: with Suddenlink
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Suddenstink
We also use their T.V. service which is just as unimpressive.