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Review by kchase77 
UPDATED: 331 days ago
member for 331 days, 8 visits, last login: 306 days ago
 Royse City,Rockwall,TX
 Contract price not specified.
| |
Can anyone from the Royse City/Fate, Texas area (zip 75189/78132) tell me about Suddenlink's Internet and TV Service? Seeing all these negative reviews, I am hesitant about switching until I see how they do in my specific area.
Thanks very much,
Kevin
Followup comments:  
linicx
Caveat Emptor
Premium
join:2002-12-03
United State
 ·CenturyLink
| Save your money Suddenlink serves up the same lousy service whether you live in Grove, OK or Missouri. Its a write-off for some outfit in New Jersey that thinks they're pulling a fast one on residents in small and mid size markets from California to Georgia. The last time I had it, the cable was out for a week due to an ice storm. During that same tine, the radio and local stations worked. How do I know? I had Direct-TV and Suddenlink. You never know when you will have a sudden outage with this company.
As much as I dislike Ma Bell policy on just about everything, it has the most stable DSL I ever used anywhere. It was out 30 minutes in two years for and unexpected outage.
If you have a choice, don't chose Suddenlink.
--
Mac: No windows, No gates, Apple inside | |
| Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
 ·Charter Pipeline
| With Suddenlink I'm with Suddenlink and am vetted to help customers in this forum. Reference here: »Suddenlink Tech Support.
While it's difficult to tell in this forum without a timeline, our reviews have been improving steadily over the last year, with a much better positive-to-negative ratio. That's consistent with our "most improved" status in the last JD Power survey. Reference here: »suddenlinkfyi.com/2008/10/01/pro···is-good/
In addition:
-- We have successfully helped a number of people in this forum who had prior issues.
-- We are adding customers every day, indicating we're doing something right.
-- Try us out. If our service is not up to your standards, you can cancel without penalty.
Thanks. | |
| | 
Tom combs
@suddenlink.net
| Re: With Suddenlink I just signed up with Suddenlink on New Years eve and the speed never got above 600kbps. I am supposed to get around 8mbps. Now that tourist are gone they say it should speed up. Not asking for help, not flaming. I do have to at least give you points for putting someone on the forum to monitor the problems and perhaps assist customers. I have been an earthlink customer for as long as they have been in existence and finally said enough! High prices, VERY POOR tech support/and never a call back when I took the time to provide them with critical feedback. We'll see how Suddenlink does. | |
| | | Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
·Charter Pipeline
| Re: With Suddenlink Thanks for the comments, Tom. If you continue to experience issues, let me know, either through IM in this forum or by direct email (pete.abel@suddenlink.com), and I'd be happy to escalate those issues to senior managers or otherwise follow up to assist resolution. | |
| kchase77
join:2008-12-31
Royse City, TX
·Suddenlink
| Not sure what I will do Thanks everyone, including Suddenlink, for replying to me. I currently have ATT DSL but only reach speeds of 500ish on download to a little over 200 on upload. Nowhere near their advertised speeds either. But it works and it's the devil I do know. Not sure I want to switch to the devil I don't know, especially if it will cost money. I also have Dish TV and have had nothing but trouble from the day I got it, including a major ripoff from the company that installed it. But that's another story and a different company altogether. None of the kids channels work and now some of my favorites are starting to go bad. All they can do is send a tech out and charge me for it. If I do switch to Suddenlink, it will probably be the TV only. I run a business from home and CANNOT afford the Internet to be down EVER.
Thanks,
Kevin | |
| |
texas customer
@suddenlink.net | Re: Not sure what I will do I have Suddenlink and can't remember when my service has ever been down - Internet or Cable. Even during Ike I never lost service. | |
| | | kchase77
join:2008-12-31
Royse City, TX
·Suddenlink
| Re: Not sure what I will do Hi and thanks for the reply!
Do you live in the Royse City/Fate area? How long have you been with Suddenlink?
Also, what about the Internet speeds? If I were to change, I'd want to get their advertised speeds, which I am not getting on AT&T DSL now. Hence the reason I am looking to change.
Thanks for any info,
Kevin | |
| | | |
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Review by trav1856
UPDATED: 337 days ago
member for 337 days, 4 visits, last login: 185 days ago
Cushing,Payne,OK
$39 per month
 "it's cable"
 "sh*tty customer service."
 "if you have an option, avoid them."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
Suddenlink bought our cable plant which WAS Cox. Since then, we've been able to get next to NO customer service. Their solution to every connection issue is to "change the cable modem". I worked in cable construction and I know a line problem (i.e. on the pole) when I see one. I've been telling them to fix it for the last 6 months and they still haven't done anything about it. The problem occurs when the weather is bad and this simply isn't acceptable.
Followup comments: | Forums » comments on review of Suddenlink |
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Review by XEvilWyvernX
Posted: 341 days ago
member for 5 years, 83 visits, last login: 210 days ago
Parkersburg,Wood,WV
$250 per month
"Tv Works Internet Doesnt"
"They cant deliver a reliable connection anymore"
"If there was another option here with the speeds suddenlink would be cancelled immediatly"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
I Have a 12Mb Internet connection. I ordered it when the service was fairly new. And for a long time the connection was dead steady around they clock. But for the past 4-6 months my avg speed on a 12Mb plan is 2-6Mb. I have had about 7 Technician visits and I must say that there cooridination Of what they tell there techs when they come out and just downright ridiculous. When it was first installed I had them run a brand new seperate line from the pole into the house specifically for the modem. Ive actually been on the phone with technical support with a download speedtest with a whopping 1mb. Everytime they send someone out they dont even bother looking at history or previous calls cause they all show up blind with nothing but a ticket that says Im having internet problems. Which doesnt help much when they come in an check the signal and at times they themselves get 4-6 on a test before they leave. The problems always seem to occur from around 7-8pm to 8am at those times the connection is terrible usually around 6mb sometimes as low as 1. I started to get a little irritated at these blind calls so around the 4th or 5th trip I had them come out again each and every one of these techs told me specifically the problem is not here each time they managed to change all the splitters and Ive even had 3 modems replaced. When one left I specifically asked to have his supervisor call me guess what no call. I let it ride for a while and made another call asking that the supervisor that was suppose to call me the month before actually return my call and I asked them to word that on the notes specifically he called finally and he sent 2 technicians I always stay to oversee what there doing they called in since i requested a late call because thats when the issues ocuur it was around 7pm they call in and ask what my modem is provisioned for they said 12mb well they made another call and they said parkersburg had me provisioned for 12mb and charleston had me provisioned for 6mb so there was some kind of problem well another call they made they preceded to tell the techs that the modem wasnt provisioned at all ok ummm how was I getting internet then. and then the person on the other end said they didnt know how to provision a modem for 12Mb lol talk about someone not being taught there job LOL. ok they verified the problem wasnt here and said they would be back out friday with a laptop just to verify It wasnt any of the 3 new pc's in the house that run 3 different operating systems.BTW the speed was 6mb when they left. La dee da so I wait its getting pretty late on friday well guess what they never put a ticket for anyone to come out with a laptop so they would send someone out the next day well he shows up guess what he didnt have NO LAPTOP. he said there was nothing he could do. I immediatly got on the phone asked to be transferred to the local office then asked to speak directly with a manager I explained what had been happening and they credited me a months internet persoanlly i think they should have credited me 6 months. So they finally send a guy out with a laptop guess what he shows up with a laptop with a dead battery and the wrong power cord so he couldnt do anything so he just ran a test with my freshly installed new machine that nothing had even been installed on yet cause it had been formatted that morning. hay hay im still at 6mb what a surprise Ugg well i got on the phone while he was still walking out complaining They sent someone back out I must say least the last guy that was here seemed to know what he was doing made a few calls and told me that there was a known issue on the several nodes and mine was the first on the list to be repaired that friday he wasnt sure why mine specifically was bumped up to be done first but maybe it had something to do with them tired of paying techs to come out here that did absolutely nothing. Or the fact that I said I was going to call everyday and schedule a tech to come out till they fixed it. They cant tell me that they cant get 12mb here because i had it for a long time without ever a single issue. Sounds more like to me they overloaded the node. And In reality I know what they call peak time is not really peak time because I know most bandwidth is consumed at night cause peole start there downloads before going to bed so it doesnt interfere with them using the internet while there up. Ok well anyway its been over 2 weeks now since the supposed node was suppose to have been repaired well most of the night last night i was getting 2-4mb the problem has of yet not been fixed. I called yesterday to ask for an update and they wanted to send another tech out LOL. They must like wasting there money cause 5 tech said "THE PROBLEM IS NOT HERE" I told them skip the tech call and have the supervisor at the local office call me on monday. Id bet 10 bucks he doesnt call and Ill be the one calling there AGAIN. What do I need to do to get my internet fixed go to the local office wearing a ski mask and a postal uniform with and empty brown box just to get my point across LOL beleieve me that thought sounds tempting lol but I dont think the police would find it funny. Hey suddenlink how bout you credit me the pay I missed from all the days Ive taken off work for you to come out and do nothing. Well If i dont get something done soon Im going back to calling in and have a tech come out daily to tell me theres nothing wrong here i suppose maybe after 50 visits they may look into Ill bet you the next guy that shows up here has no history of the problems or is ever told there was a known isuuse with the node. This is getting very irritating
John Tenney
Followup comments: Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
·Charter Pipeline
| With Suddenlink I'm with Suddenlink and have been vetted by DSL Reports administrators to help customers in this forum. See here: »Suddenlink Tech Support. If you'll email me, I will get you hooked up with senior managers in your area who can hopefully investigate and resolve this for you. My email is: pete.abel@suddenlink.com. | |
| | XEvilWyvernX
Premium
join:2004-10-28
Parkersburg, WV | Re: With Suddenlink Thanks Pete I have sent you an email hopefully we can get this resolved | |
| | XEvilWyvernX
Premium
join:2004-10-28
Parkersburg, WV
·Suddenlink
| 
12MB Woes |
| |
|
tbretthauer
@suddenlink.net
|  Question every commercial claim by suddenlink
| |
| pyrazole
join:2007-04-05
Parkersburg, WV
| disgruntled Suddenlink guys? Why advertise 12 Mb if it's not even possible here? Just call it 4 Mb and charge the same price, you'd get a lot less headache in these markets where you have a near monopoly.
I'm still getting no better than 2.8 Mbps while paying for a 12 Mbps connection for a year. I've been through a dozen techs trying to get things fixed. I've been running line quality tests for the whole year, and some friends at WTAP (the local TV monopoly), have said they'd love to do the whole 'buyer beware' stories like this, since there's never enough news to cover. A couple more tech calls and I'm moving on to Verizon DSL. Speedtest.com shows them with an edge over Suddenlink anyway. It is more expensive, but at least you get 5 mbps as opposed to Sudedenlink's 2-4 Mbps.
Better watch this market carefully if you want it, there's action coming in that will trump your services..fibrenet, verizon...just a matter of time, if you keep charging 4x for what you offer. | |
| | | |
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Review by buschman
UPDATED: 347 days ago
member for 9 years, 961 visits, last login: 7 days ago
Oak Hill,Fayette,WV
$40 per month
"There are no good points!"
"Low download speeds, LAG LAG LAG"
"I am unable to play online games, due to the poor quality provided by SUDDENLINK"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
I have had an on going problem. Tech support has been to my home several times this month. Each and every time they show up, it is the same old story.... everything looks fine. All of my equipment, cable, modem, etc is well within specs, however the problem is at the node you are connected to. It is overloaded! Suddenlink is aware of the problem and they are going to correct the problem around the first of Dec. 2008. I pay for 6MB down, 256MB up. Most of the time I am lucky to get 3MB down..... using Suddenlinks speed/line quality test, the speeds are OK, but the Quality of Service is and I quote, "measured at 42%, which shows that your connection is unable to produce a constant stream of data. This is key to providing a high quality voice-over-ip connection, so sound is likely to be broken."
I have asked that my bill be adjusted accordingly, they, SUDDENLINK took approximately $8.00 off of my bill. Gee $32.00 for a connection that is UNABLE TO PRODUCE A CONSTANT STREAM OF DATA! I guess when you live in an area that only has one cable broadband provider you play by their rules, and pay for what you are not getting! Bottomline Suddenlink is all about the DOLLAR no matter how bad their service SUCKS!
Oh and by the way, the techs that have been to my home all have stated that the problem is not in my home, it is in the mainline/node.One of them also stated that and again I will quote, "Suddenlink will probably send someone out with a laptop to test your connection. They always assume that it is the customers PC!" No one has showed up, nor have I been contacted by anyone from Suddenlink, even though, I have asked for further assistance.
Update 12/15/08 I received an email from Pete Abel concerning my problem. I replied to his email and the next day I received a call from the local Head Tech. He assured me that they were aware of the problem and its cause. OK so I am thinking this will be an ongoing issue...... I was shocked OMG within a week, I noticed that my pings were down to near what they were a few months ago. After about a week of new improved pings/download speeds, the only issue that I can see is, QUALITY of Service. I only average about 60 to 65%, does not matter what time of day I test either. I am hoping that whatever the issue causing this low QoS will be fixed soon. I have renewed hope in Suddenlink....... not counting the chickens yet but I am again able to play online with a respectable ping! For the moment!
Followup comments: Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
·Charter Pipeline
| Would like to help I'm with Suddenlink and am authorized by administrators of this forum to help customers posting here. See here for confirmation: »Suddenlink Tech Support.
I work in Suddenlink corporate HQ and can escalate this issue to senior managers in your area. Could you email me -- at pete.abel@suddenlink.com -- name and address on the account? | |
| | buschman
join:2000-10-28
Oak Hill, WV
·Suddenlink
| Re: Would like to help Yes I would like very much for someone other than the local Suddenlink employees to assist me with my problem.
I am willing to give name and address if you will send a phone number that you can be contacted at.
THANKS
ps email info to buschman@suddenlink.net | |
| | | Pete Abel
Premium
join:2008-01-15
Saint Louis, MO | Re: Would like to help I have emailed you that information. | |
| wvufootball
join:2008-09-30
Mount Hope, WV
·Suddenlink
| same issue here i live in the pax wv, and i'm having all of the same issues. i contacted pete able yesterday and had 2 techs at my house today with a laptop. they ran 5 or 6 speed tests and they averaged out at 6mbs. i have 12/768 service so thats not where its supposed to be. that was at 1pm, not even peak hrs. they took my modem to 2 different nodes in pax and both ran at similar speeds to my house, so all of pax has the problem not just me. right now at 8pm i've done 2 or 3 speed tests and not 1 has been higher than 2mbs. $60 dollars a month for 1mb of service. i've had these issues for 5months | |
| | | | | photog5
join:2008-08-25
Hydesville, CA | Re: same issue here here I ping at 400 every night and 300 all day on the weekends = cant play online AT ALL... nice huh ? | |
|
Baze
@suddenlink.net | Suddenlink Well i have had major problems with Suddenlink in west texas
i emailed Abel,When i seen his post in this forum.He got right on top of it...I got a call from westtexas GM he is on top of it i will post back what happens next. | |
| wvufootball
join:2008-09-30
Mount Hope, WV
·Suddenlink
| nothing has changed well, it's beem almost two month's and i'm still waiting for my internet to be be repaired. suddenlink said it could take up to 2 months to repair. well i've called the main tech for two weeks with no luck. he has not called me back. i have received letters in the mail stating if u have a problem with ur local cable company write the bbb. i think i'm going to post something at all the local gas stations also and let them no their getting ripped off. this is ridiculous, you should not have to to pay for a service that u are not even close to recieving. pete abel if u are out there contact beckley, wv and tell them, they do not recieve a paycheck for sitting on their ___. | |
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Review by wvufootball
UPDATED: 1 year ago
member for 1.1 years, 12 visits, last login: 298 days ago
Pax,Fayette,WV
$60 per month
"Not many"
"terrible connection"
"wish i could change my internet provider"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
I've had suddenlink for about 2yrs now and charter for about 4yrs before suddenlink took over. I moved from beckley wv, to pax wv, last dec and had nothing but problems since. It started in june with constant connection drops and fluctuating speeds. These problems was for our whole area not just my house. A tech come out and said the problem was in the main line and maintanence tech would have to fix it. It took about 2 months to get a maintanence tech there because they would never show up. Finally after contacting the area supervisor they fixed the drops issue but not the speed. Well its now nov and after numorous techs to my house and other houses in my area my speeds and theirs are still off the wall. I upgraded from the 6mb/256 to 12/768 package thinking maybe that would help, so now I average between a 2mb and 6mb not even close to 12. I truly believe suddenlink knows there is problems but is just to cheap to fix them. Every tech that comes to my house says my speeds should not be where they are, but nothing gets fixed.
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 Review by tzero
UPDATED: 1 year ago
member for 1.6 years, 121 visits, last login: 132 days ago
Point Pleasant,Mason,WV
$39 per month (12 month contract)
 about 3 days
"Pretty Fast, Reliable,Cheap"
"More upload than 256k"
"Good Value for the money, Never had any downtime."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
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I ordered Suddenlink about 4 months ago, after being tired of Verizon's Bs Customer support. The sales lady was very friendly and setup the order, and the guy came as promised on the 3rd day. The installer was a nice guy, Not very Professional. He left wires running all over the ground in my apartment, But I figured what the hell I'll rewire it. It's 39.99 a month for 6000/256. Overall I am very happy with Suddenlink Communications
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Review by sjrr124
UPDATED: 1 year ago
member for 2.7 years, 30 visits, last login: 124 days ago
Eureka,Humboldt,CA
$45 per month
about 7 days
"No good points anymore!"
"SLOW speeds at peak times"
"Things WERE looking good... Not anymore!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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October 2008 UPDATE: Things were looking up with my Suddenlink service - but that is now just a memory. The service seems worse than ever. Speeds are slow and I have been having a lot of outages. And the morons at Suddenlink wonder why I use DirecTV...
Summer 2008 UPDATE: Most of the time Suddenlink is now reliable though speeds in my area crawl in the evenings... Suddenlink was a BIG disappointment for quite a while but they are generally doing a lot better than when I first subscribed to their service.
Original Review:
Suddenlink in Eureka is a joke! Their installer didn't even know how to run the coax cable right so I had to do that and the phone installer from AT&T who was here at the same time had to show him how to climb a pole safely (he would have killed himself!) I have had this service for 2 weeks and have had 3 2+ hour outages so far. BIGGEST MISTAKE OF MY LIFE!
Additional Information: No sooner did I finish the review and we had yet another outage... Way to go neverlink!
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Review by z0ned2
Posted: 1.1 years ago
member for 1.1 years, 8 visits, last login: 1 year ago
Rio Dell,Humboldt,CA
$60 per month
"Speedy on-site Service."
"Slow speeds... Eventually Capping Downstream."
"Finding another partner."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Humboldt county has been having latency issues; this we all know. But tonight they went and did the worst possible thing any provider could do to someone who pays for the "Preferred 8Mbit" internet; capped the connection at 1Mbit.
Sure it makes sense; if we cap ALL users who use the bandwidth they pay extra for then there would be no latency problems on the network.
Suddenlink, this is the worst possible thing you could do; the most disgusting of all. After acquiring the tftp file from the docsis modem, I've come to the realization that other service providers (no matter the added cost) will from tomorrow on receive my business.
As for the tftp file, I'll be editing out what I need to and releasing it to the media within the coming days.
Followup comments: Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
·Charter Pipeline
| Suddenlink Reply We have not indiscriminately capped users. In fact, the vast majority of customers should be seeing -- and many have told us they already are -- improvements in their service. Perhaps you and I could discuss the problem you're encountering, and determine the precise cause of it. Email me if you would at pete.abel@suddenlink.com. You can verify me here: »Suddenlink Tech Support. | |
| z0ned2
join:2008-10-10
Rio Dell, CA
·Suddenlink
1 edit | Still Bad Pete. I gave you the information you requested; However the connection remains at a pathetic level.
Those interested, google 100001_vm1.0_d.cfg... This is the configuration file your modem is given by Suddenlink.
This configuration file is LIMITED or CAPPED, bandwidth limited, by Suddenlink. Those who tell you otherwise are not qualified to tell you so.
Suddenlink agreed to drop my cost by $15/mo for the rest of the year after I called with all intention to cancel service.
The question: How much longer must we deal with BELOW-DSL speeds? | |
| | photog5
join:2008-08-25
Hydesville, CA
·Suddenlink
1 edit | Re: Still Bad zONED -
WHO DID you talk to? (the locals in office here in EKA?) - Im here in Hydesville - and for a long while - we were having latency issues every night - I have been able to see some progress in that department for about a week - but now its happening again - I too pay for much more than I appear to be getting here in HUMBOLDT COUNTY CA, - Pete Please tell us they are working on keeping the fix going that had been working great until tonight - 10/21/08... I too am getting some slow speeds here again :{//// | |
| | | photog5
join:2008-08-25
Hydesville, CA
·Suddenlink
| Re: Still Bad 
SEE I'm NOT kidding ITs REALLY poor -
PETE PLEASE Respond to my THIS post directly to my email address photog5@hotmail.com so I can try to get some direct communication going .... hopefully not at this severly impeeded speed,. | |
| | | | Pete Abel
Premium
join:2008-01-15
Saint Louis, MO | Re: Still Bad photog5 -- I emailed you. Please let me know if things have improved for you. | |
| | Pete Abel
Premium
join:2008-01-15
Saint Louis, MO | I haven't been on this forum in awhile. Please email me if you're still having problems: pete.abel@suddenlink.com. | |
| | | z0ned2
join:2008-10-10
Rio Dell, CA | Re: Still Bad I've switched to DSL Pete. Sorry.
So have my neighbors. | |
| | | | Pete Abel
Premium
join:2008-01-15
Saint Louis, MO | Re: Still Bad z0ned2 -- I'm sorry to hear that, but understand. Best of luck to you. I am confident the situation has and will continue to improve, so if DSL does not prove to your liking, I hope you'll reconsider us. | |
| SutterM78
join:2008-10-19
| Suddenlink slowdown I had a tech out here to the house to check my service. While he was here he told me that Suddenlink had too many users for the bandwidth available. Parts are on order to correct the problem; however, they come from AT&T and are backordered (unknown ETA). We are all irritated with the situation but Suddenlink is working on it. If you call cust. service, they will discount your premiums until the problem is corrected. I imagine the HDTV boom accounts for a lot of the issue. I wish they could cut that back a bit to ease the problem a bit. | |
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Review by slizerage
UPDATED: 1.1 years ago
member for 1.4 years, 7 visits, last login: 1.1 years ago
San Angelo,Tom Green,TX
$55 per month
about 14 days
"Stays connected....barely"
"Horrible Down speeds....no where near advertised"
"If I had a home phone line, I'd be eyeing dial-up..."
| Connection Reliability:
Services:
Value for money:
(ratings below consensus)
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Here in San Angelo, Suddenlink is the only option, and are absolutely horrible. I think I've seen a speed test that may have gotten close to advertised speeds ONE time in the last three months. Any time I suspect another human might be awake and using their connection in the area, it doesn't break 2Mb on down speed. Yeah, I understand that at peak usage time, speeds are gonna drop a bit...but when you advertise speeds of 8Mb down and it drops to 1.5Mb or lower....not only is that sad but sounds a lot like the classic case of ISP overselling its bandwidth. The funny thing is that I dealt with the same exact problem back in TN a few years before I moved to TX. Charter Communications was overselling their bandwidth with all the customers having to "deal with it" until they begrudgingly decided to upgrade their network. I wonder if there really is such a thing as a "good" ISP out there somewhere...
Followup comments: Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
·Charter Pipeline
| Suddenlink Help I'm with Suddenlink's corporate office. Have you called and asked someone to check the service, to ensure all is working fine, both at your house and elsewhere in the system? If you have done that already and it's still not working, let me know. I can help you follow up and hopefully get this resolved. You can verify my credentials here: »Suddenlink Tech Support. Then, you can reach me via IM in this forum, or at pete.abel@suddenlink.com. | |
| | slizerage
join:2008-07-01
San Angelo, TX | Re: Suddenlink Help Thank you for offering to help...my connection has been tolerable as of late but still no where near the advertised 8Mbps. I am planning on contacting the local office and if I cannot resolve this I will make sure to let you know. Thanks Pete | |
| |
suddenlink sucks
@tamu.edu
| when i signed up for their service, i said i would connect my computer to the internet myself.When i tried to connect it myself, i found out that the splitter outside my apartment was dead and i called in the suddenlink people to change it. they said it was going to be free customer service and they sent me a 55 dollar bill just because i called them up to tell them of the problem. | |
| | | Pete Abel
Premium
join:2008-01-15
Saint Louis, MO | Re: Suddenlink Help If it's an errant charge, we can look into getting it removed. But I will need name on the account and either address or account number. You can IM me through this forum or email me directly at pete.abel@suddenlink.com. | |
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Eric79412
@suddenlink.net
| Unreliable Lately and Poor Service Overall On the topic of suddenlink internet, about 2 hours ago I've been constantly plagued with static on the 2 TV's (ranging from a little to horrible) in our house and constant dropping of internet. It will work for a little bit... then just gone. It's normally fine, but currently rarely having internet is impossible and having TV looking like I'm using rabbit ears in a thunderstorm is just not acceptable for what I'm paying for it.
We've already had to deal with them for overcharging us $100 on our last bill. They're just lucky they have a monopoly over cable in most places because otherwise their service and quality would quickly make everyone abandon ship. All these problems better be gone by tomorrow morning when I wake up... or they're gonna have me down at their office complaining about their service. | |
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Nacogdoches Cty
@suddenlink.net
|  Abandon ship.
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| Forums » comments on review of Suddenlink |
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 Review by rust1021
Posted: 1.1 years ago
member for 1.4 years, 20 visits, last login: 91 days ago
Midland,Midland,TX
$49 per month
"Great sustained D/L's with full-speed uptime around 85%-90%. Plus free cablemodem is a plus."
"Infrasturcture is growing and being upgraded. This causes slowdows and outages."
"It's all I can get at my Apt. complex besides Clearwire. After using Clearwire, I recommend Suddenlink."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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The max speed for my location was 10 Mbps down with 512 Kbps up so I ordered that. I did a customer install and had no problems. Provided with an Ambit modem, which has been a surprisingly reliable device. I've always been a Toshiba fan regarding DOCSIS technology, but the Ambit modem does just fine. I've noticed that Suddenlink is finally starting to implement it's own technologies and developing a better infrastructure and it's good to see them growing and developing their plant as opposed to being satisfied with the old (Cox Communications) plant.
Followup comments: | Forums » comments on review of Suddenlink |
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Impossible to play! Yesterday Mr. Able also offered to assist. I called his office number and left a message. I have not yet heard from him. I too have had this issue for several months. I noticed it about the time Suddenlink started offering 12MB and phone service. I gave them the benefit of doubt, I figured things would get better when they resolved the issues, however, this issue continues to rear it's ugly head. I tested this morning at 3:00am quality of service was 27% at 3:00am..... excuse me there is a problem. I have also been told by Suddenlink Tech Support that voip gets priority over internet bandwidth. If this is a fact, than I feel as though I am being cheated. I pay for 6MB and just because a house connected to the same node as mine makes a phone call, it should not affect my bandwidth. I am documenting the lack of reliable service daily using Suddenlinks "My Speedtest". I was told money is in the budget to repair the problem around Dec. 2008. Hopefully I have not been misinformed or just lead down the path of "this is what our customers need to hear to quite them down!" If this problem is not resolved, I am not sure what path I will take! 
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