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Okay, back around 2011: My family got Suddenlink internet after dropping AT&T because they charged us a fortune. At first it worked pretty well. It was fast, it was reliable, and it was pretty okay. Sure, there were outages a few times but overall, it worked okay. That is until we got the cable added in with the Tivo Box. Now for them to do this, they had to put in a cable that ran outside across the backyard. They said they would get someone to bury it in a month's time. They didn't actually do that until 5 months later, when our dogs chewed up the cable and ruined both the cable and the internet. Once it was buried, it was okay. Until around 2014, when it just started dropping like crazy from 12pm - 5 pm. Now for me, I use the internet constantly for web surfing, gaming and just being social with my friends. However, most of the time I have to wait until the connection stabilizes to do anything. Even when we call Tech Support to come look at our service and see what the problem is, we have to be on hold for 45 minutes or longer for them to keep asking us if we reset our modem. Which we have: SEVERAL TIMES. The last time we called them, we were given the whole treatment: listening to a robot voice, waiting forever to actually get a person to talk to us, them asking us if we reset our modem and then finally someone asking what was wrong. After talking for awhile, we got someone to come over at 4-6 pm. Which for my family, that's difficult because no one is really home until after 5. It didn't matter because they didn't show up until 6:30 pm about 30 minutes before their shift ended. Really, they just stood there and did what we've done several times and told us it was nothing. Now, it barely connects to either of our devices. All of our phones, our Mac, the three Windows laptops in the house and my niece's Samsung tablet. The Tivo Box works fine but the internet doesn't. Honestly, I don't know what happened between those times but nothing has been working. The customer service is really shoddy. The connection is unreliable, especially during a storm [ rain or snow ]. The speed is slower than molasses in January half the time and it feels like we're not getting our money's worth. It can work, but most of the time it doesn't for us. So, if it works for you: then you're lucky. From what I've seen with multiple reviews, this internet isn't the best as they advertise. But hey, it may just be us and the area we live in. We don't know, we can't get a solid answer out of them. member for 9 years, driveby review (so far) updated 9 years ago
Once you can get in touch with them problems are resolved quickly. I have added their phone service and amazingly my phone lines are clear without continuous pops and cracks that neither verizon nor ATT could ever repair. F the damn phone companies and may they die slow withering deaths as they lose customer after customer to better rates, service, and quality. Kudos to Suddenlink because they appear the next day or that day to repair what it takes Verizon 2 weeks to get to. I was without telephone for 4 weeks last summer waiting for them to get to me and then fix the phone. If that had been my internet service I would have been irate. member for 20.9 years, 7846 visits, last login: 1 day ago updated 9 years ago
Updated Review as of - 2-13-2015 Internet Price is $55 a month for the 50/3 and now that they have upgraded my node and they have upgraded the Servers at the central office speeds are consistent even when it is busy in town. Install Process was smooth and easy. Very well coordinated. Nothing is supplied unless you want to rent a modem at 5$-10$ a month. (just buy your own Modem and Router) After calling and complaining and getting Tier 3 support I was finally given a call back by a nice technician who explained the issues I was having were due to an Overloaded Node. He explained they had ordered new equipment but it wouldn't be installed for a while (This was in December 2014). I got a call saying they were going to bring the network down on Thursday night 12:00AM for upgrades on the 13th of February 2015. After the upgrades went into place I have not had a single issue and speeds are very consistent. There is talk of upgrades again this summer for 107Mbps down and 5-10Mbps up. I complained to the prior to the upgrades which I actually got a call back not to long after. It appears suddenlink definitely is working to help out the customers. If there are problems in your area report it to LEVEL 3 tech support and they should be able to help out. (Know that sometimes upgrades will take 3-6 months) Thanks Suddenlink for resolving ALL my issues. I highly recommend their service now. member for 17 years, 416 visits, last login: 8.1 years ago updated 9.1 years ago
Avoid this company like the plague. They jacked the over the cap fee from $5 per 50mb to something much higher without any meaningful notification. member for 10.5 years, 4 visits, last login: 9.1 years ago updated 9.1 years ago
I have been with Suddenlink for many years because it's the fastest service offered in our area. We signed up with the 15Mbps package and have since been 'Boosted' to the 30Mbps package. Our base cost is $65/month but we end up paying around $100/month because of overages. The first year or so after connecting with Suddenlink was enjoyable but it has gone downhill from there. It is nice to have new speeds available but they are inconsistent and the bandwidth caps that have been re-established are not up to date with how individuals receive their content. Suddenlink recently opened up 50Mbps in my area but our caps do not change with that option. It used to increase based on what tier package you had but now it seems all speeds are limited to 250GB per month, or at least that is what I was told during my last call to customer support. In my house we stream all of our watched entertainment through Netflix, Youtube, and other sources(all legal). If you have television included in your package you can watch all the tv you want with no cap but somehow internet coming in on the same line, being used for essentially the same thing, is being capped. When the speeds are good things are nice but they fluctuate so much throughout the day that it's hard to get what I'm actually paying for. I ran an automated speed test for 24 hours and the only time I got my advertised speed was between Midnight and about 4am. Most of the daytime speeds are anywhere between 4Mbps and 15Mbps. Every time I have talked to customer service they have been polite and friendly. While they can't always help me, usually because of company policy limitations, it seems they do try their best. member for 9.1 years, driveby review (so far) lodged 9.1 years ago
ISP that delivers in terms of promised bandwidth in my neigborhood. But the latency (bufferbloat or routing) is way to high as of late in my area. Walker Co. Texas Update 2014/12/17: I got some speed upgrades this month! So far so good. The latency issues haven't been a major problem, but from the recent network changes the west coast pings improved greatly. member for 10 years, 1558 visits, last login: 1.1 years ago updated 9.1 years ago
updated January 2015 8 channel x 2 channel bonding active in my area, ready for the upgrade wave to role through. Pete has helped yet again. Had a firmware bug in a modem on the approved list that he got me in touch with the right people to report this. Replaced modem and going smooth again. Connection has been stable except for a couple nights of maintenance between midnight and 2, give or take. ********* updated June 2013 Asking a phone rep about better pricing resulted in a lower bill and faster service. Pretty stable 50/3 with little to no slow downs and basic cable with the HD box. I still feel that requiring a $6/month cable box to be able to watch "free HD" is a bit of a racket. ********* updated march 2011 Some connection issues had come up but Pete was able to get me in contact with senior management locally. the problem had already been rectified by the time i was conference called with the manager and lead engineer. dealing with people beyond grunt level is very pleasant and productive. internet is now stable and tv works good. beyond the price, i'm content paying for this service. ********* Well, I ordered my cable on the first of July and the hookup date was all the way out to the 9th. Friday rolled around and no cable man. Turns out he came three hours before the time slot and never called, then went home and started his vacation. The first two times i called in they tried to tell me that they didn't do instalations in the afternoon, then they were telling me that they couldn't install because i needed cable installed in the attic (of my trailer..... ya. that's something the sales lady had asked when i ordered). so monday came and i finally got hooked up. the service technician, an outside contractor, gave me a hard time because the work order wasn't for a new install but finally ran the lines since i had already paid the extra install fee way back on the first of the month. since then i've had pixelized tv service frequently and my cable modem drops during the day as i'm experiencing up to a 14db power swing on the upstream side. Currently awaiting another service tech to come out as Motorla advised that the issue i'm having is the modem is turning off and back on due to a power need above 58db up. and this is all on brand new wiring not even a week old. at this time i'm not impressed what so ever with service OR customer support. member for 15.2 years, 4891 visits, last login: 178 days ago updated 9.1 years ago
I have had suddenlink for about 2 years now, first started out with 15/1.5 with their modem and paying a 5.00 month fee. They started to advertise free speed upgrade but to get it you either had to pay a install charge of 20.00 plus a 10.00 month fee for a new modem. I went with buying my own modem sb6141 for about 60.00 and then calling tech support and giving them the MAC address it went very well a little less than 20 minutes I had 50/5 speed. member for 23.5 years, 4643 visits, last login: 3.8 years ago lodged 9.2 years ago
When Charter brought cable modems to Beckley I was one of the first to obtain one. I can still remember the tune of the shark fin modem, as it often reset letting me know there were problems. That always seemed to be the issue with Charter, when I moved to Teays Valley it was really no different. My connection would drop several times a week. This led me away from Charter and I had dsl for a few years. I have been back with Suddenlink for about 6-7 years now and overall I am very pleased. Their internet has typically been rock solid. Their speeds are fast, especially for WV which is an infrastructure and investment nightmare. They are getting ready to increase speeds, despite not really having any competition (DSL is pretty much irrelevant in my opinion). Overall very happy with the internet service. At times, their tech support can be a bit marginal, but they are usually easy to deal with. I highly recommend them. member for 16.4 years, 909 visits, last login: 6 years ago updated 9.3 years ago
I have been with them over 9 years, back from when before they were suddenlink they were Cebridge connections in my area. Over the years there have been some issues with service such as cut lines, broken equipment (on their end), and things like that which have put my service off for a few days or even a week. However, they have fixed these issues and they are easy to contact on these forums. I also don't care for the data caps at all, but have come to live with them. The caps are 350GB for the highest tier and 250GB for the lower tiers (maybe less). You can now prepay for more bandwidth if you want and that will cost you less than going over and not prepaying. All in All, they are the fastest in town and the service on these boards is great, the service on the help line not so much though. member for 20 years, 149 visits, last login: 5.9 years ago updated 9.3 years ago
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