Suddenlink : All reviews | DSLReports.com, ISP Information

Re: Privacy Matters

Has nothing to do with the account holder and I'm okd on the account for small matters just not authorizing work orders. My uncle went through the same bs with them for at least 3 years before dumping them and going with a company that can provide a decent service. It has to do with the fact that the speeds are terrible!!! They don't care to fix it! I'm tired of playing the phone tag game. They don't want to make it right. They want to write up a work order to charge a guy money for something that is the companies problem. Over selling their services. They do not have the capabilities of providing everybody in our county with what they advertise. Don't waste your money or time. If all your looking for is internet speeds capable of browsing sites I'm sure its ok, but if your looking for speeds capable of gaming, streaming, down loading anything over 1 gig than look elsewhere.

permalink · 2013-06-19 02:18:52 · Print ·

pennyw715 join:2013-06-19 Nitro, WV	Re: Internet Services I agree with your comments however, since I am new to Kanawha county, I don't know what other internet/broadband services are available to me. Any ideas????
	permalink · 2013-06-19 14:14:15 · ·

Sagtastic01 join:2013-06-18 Kellogg, ID	Tonights speeds Download 0.13 Mbps Upload 0.33 Mbps Ping 612ms Impressive I know!
	permalink · 2013-06-19 02:22:13 · ·

Forums > comments on review of Suddenlink

Review by TurboNerd

member for 117 days, 16 visits, last login: 3 days ago
updated 6 days ago

Clovis,Curry,NM
$155 per month
about 999 days
"It works when it works, but if you have any problems at all see the BAD."
"Tech Support Sucks, you have to go other routes to get it fixed like here on DSLReports"
"Don't get any other services other than basic/expanded cable."

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings below consensus)

3 years for an ongoing phone issue (turned out to be a simple DROP that they refused to replace blaming it on equipment/house wiring for 3 years)
2 months for a recent OVERSOLD/OVERLOADED network issue where they wanted us to supply our own separate piece of equipment.

I couldn't put the real date on DAYS FROM ORDER TO SUCCESS because it only has 3 spaces I need 4.

If you have a working setup COOL for you.
MAKE SURE YOU PAY THE 5 DOLLARS A MONTH FOR UNLIMITED TECH VISITS BECAUSE THAT IS WHAT YOU WILL NEED IF YOU HAVE A PROBLEM. at $50 dollars a visit it did cost us a hundred dollars for them to NOT FIX THE ISSUE.
If you have any problems at all DON'T EXPECT THEM TO FIX IT RIGHT THE FIRST, OR SECOND, OR THIRD, OR FOURTH, OR .........(I can give details/threads to explain it all) through normal channels
Normal Channels being local office visits, 1-800 tech support, and field techs.

IT TOOK COMING ON DSLReports.com TO GET SOMEBODY TO DO SOMETHING ABOUT THE SLOW INTERNET ISSUE and ONGOING PHONE ISSUES.

Normal Channels wanted us to spend our own money on a DOCSIS 3 modem (we don't have a DOCSIS 3 PLAN) to alleviate the slow internet issue for their OVERLOADED/(OVERSOLD) NETWORK. But DSLReports helped us by getting them to supply us with one.
Normal Channels refused to replace the DROP to the house which was the cause of the ongoing phone issues. It was the help of DSLReports and refusal to let the tech in the house to diagnose/touch anything untill he replaced the drop when he knocked on the door.

SuddenLink should do better TRAINING of their CALL CENTER MONKEYS, as well as the FIELD MONKEYS that come to your house.

I am not a cable tech nor do i profess to being one, but I knew what was wrong but was told countless times that's not the way it works.
I have limited knowledge with INTERNAL cable modems connected to a DOCSIS 1.0 CMTS from my nerd days 12.5 years ago and limited terminology knowledge but that was enough for me to diagnose my own stuff.

IF YOU WANT IT DONE RIGHT DIAGNOSE IT YOURSELF and DEMAND THE TECH DO AS YOU SAY BECAUSE THEY DON'T KNOW THEY JUST SWAP PARTS NOT DIAGNOSE. If they are supposed to diagnose they are just LAZY AT DOING IT. I have never underestimated the LAZINESS OF PEOPLE but it surprises me all the time.

IS SUDDENLINK HIRING, BECAUSE I CARE ABOUT THE PEOPLE, AND THE COMPANY. NOT JUST THE PAYCHECK AND BOTTOM LINE.
HATE THE EMPLOYEES THAT CLOCK OUT AND NOT THINK ABOUT THE JOB BECAUSE THEY KEEP THEIR PERSONAL TIME PERSONAL, WORK TIME WORK.
A GOOD EMPLOYEE & GOOD COMPANY DOES/ALLOWS FOR BOTH.

TRAIN YOUR EMPLOYEES TO CARE, OR FIRE THEM & STOP HIRING MONKEYS.

PRE-SALES INFORMATION, All i want is a listing of your services and prices (regular menu price not introductory rate) none was available it needed to be entered in the computer and the lady behind the desk refused to go through all of the options. (worst rating)
INSTALL COORDINATION- the trained monkey showed up on time (as expected)
CONNECTION RELIABILITY- works when it works (hopefully you don't need TECH SUPPORT)
TECH SUPPORT- NON EXISTANT, MONKEYS WERN'T TRAINED RIGHT OR EVEN THE SAME WAY (ONE TECH WILL BLAME ANOTHER FOR NOT DOING IT RIGHT AND ON AND ON)
SERVICES-OK when it works (would get better rating if TECH SUPPORT made it work like they should figure out the issue instead of swapping out parts and (its fixed) even though they have been told it's an ongoing frequently intermittent issue)
VALUE FOR THE MONEY- would be better if they knew what they were doing.

Comments:


your comment..

Forums > comments on review of Suddenlink

Review by kilroy0097

member for 1.7 years, 9 visits, last login: 83 days ago
updated 82 days ago

College Station,Brazos,TX
$203 per month
"Quality Internet Services"
"Poor quality in Digital TV Service"
"This is the only physical cable provider in town so you are stuck with them."

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings match consensus)

I have been a customer in this area through multiple companies as each was taken over by another. From TCA to Cox and now Suddenlink. Through them all I have had cable and internet services. My current services include Basic Digital, Family Package, Sports & Info Tier and HBO. We rent a DVR and a Digital converter box. My internet package is the 15mb down / 1mb up and I own my cable modem. While Suddenlink's internet service is pretty good I have had nothing but issues with Suddenlink's Digital TV service. Not only is their Digital TV signal poor and filled with pixilation and audio quality issues but their Digital hardware (Converter and DVR) are subpar and years behind other cable providers. I have contacted their service department multiple times over the years and each time they send out a technician that can find nothing wrong with my signal to my home nor with my home equipment. I have replaced my DVR to see if that was the issue and it did not fix anything. The Digital signal is still frequently messed up and the audio qualities cutting in and out is a frequent occurrence on live television, on multiple channels and on recorded shows on the DVR. This combined with rising costs for the service and poor channel package combinations has driven me as a customer to seriously consider alternate providers. Unfortunately since Suddenlink is the only physical cable provider in my area I have to look to Dish Network or DirectTV as the only alternatives for Digital Television. I am currently looking at DirectTV as a solution. I have written Suddenlink emails in complaint of their recent product. If nothing comes from that I do believe I will be leaving Suddenlink and physical cable for the first time. I've been a cable TV and Internet subscriber since 1997.

Just to be completely clear. I believe the issues I am having are due to the local or regional branch of Suddenlink and may not reflect on the company as a whole. Also I have not tried the TIVO which they are pushing these days and can not comment on if that improves the quality or not.

Comments:

Pete Abel Premium join:2008-01-15 Saint Louis, MO kudos:8 Reviews: ·Charter	Offer to investigate I'm with Suddenlink's corporate office and I'm vetted to help customers in this forum (»Approved Suddenlink Tech Support Agents). I can't promise I'll be able to help you, but if you're willing to share (by email or IM) the name and address on the account, I'd like to try, involving the senior-most executives in your area. Let me know. Email is pete.abel@suddenlink.com.
	permalink · 2013-03-29 16:13:24 · ·

Forums > comments on review of Suddenlink

Review by georgew3

member for 9.9 years, 46 visits, last login: 108 days ago
updated 108 days ago

Pflugerville,Travis,TX
$90 per month
about 7 days
"Good bandwidth tests"
"Bad bandwidth on everything except tests. Bad netflix, bad amazon prime, etc..."
"This company is ok, if nothing else available."

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings match consensus)

Suddenlink is a cable TV company providing Docsis service. I purchased 20 megabits with TV, but cancelled the TV because the DVR never worked right, and they were unable to resolve any issues. Very poor TV service.

The Internet service was good at first, delivering 25 megabits down (2mb up) for the price of 20. Netflix and Amazon Prime video worked great... in the early days. More recently I'm getting 6 to 15 megabits down.

I frequently have outages, my modem will have a strong flawless signal, but I can't get to some or all of the Internet. they seem to have a lot of /different/ issues:

> Strong signal to the modem, but only connected on one channel and no network

>Strong signal to my modem on 4 channels, and no network

>Strong signal to my modem on 4 channels, but I can only pull up suddenlinks page

>Strong signal, and some internet, but half of the Internet is unreachable

But now they act more like a malicious service provider, blocking video services, or limiting bandwidth to the point they don't work. I can get good quality video from lesser known providers, but the popular services are all throttled. I pay $80 per month, and it is NOT worth it with the throttling and firewalling.

They also intercept search engine traffic, as well as other traffic. So if I mistype a domain name, suddenly I'm on a suddenlink search page. I frequently cannot access google, and am directed to suddenlink's own very crappy search page.

The service is frequently down, and when I call tech support, they are surprised how knowledgeable I am, and I have some really good discussions with their staff (I operated an ISP for 20 years starting in 1987, and I currently work for a company that manufactures cable modems, DSL modems, set top boxes, and ISP management software). The guy at the other end of the line often asks me for a job during the call. So the support people are personable and helpful, but help is not what I need when I call... I want them to get the service working.

The quality of the cable signal to my house is very good, it is their back-end network that has the problems.

So the bottom line is Suddenlink has great high-speed connectivity, but spotty reliability, and malicious bandwidth throttling to third party OTT video providers like Netflix... all at a fairly stiff price. And when I say third party video providers don't work, I mean they never work, it is not intermittent. If we want to watch Amazon or Netflix, we have to tether one of our phones and use 3g. I can do 15 megabits to a bandwidth test site 2000 miles away, but I can't pull 400k from amazon prime.

AT&T has a fiber terminated 4 houses away from me, and their Uverse technician depot is two blocks away, but I don't qualify for service from them. So the only other option is wireless, but the wireless provider in the area (Clear) only provides crappy USB connections here (everywhere else in the country they provide ethernet). I think Clear has some sort of contractual obligation, or policy preventing them from selling network type connections here... So Suddenlink is the only game in town.

Update... Clear has their portable hotspot and ethernet router available for my area now. The bandwidth won't be as good, but they are supposedly not bandwidth rate limiting the OTT services... so I'll probably try them out.

Comments:

Pete Abel Premium join:2008-01-15 Saint Louis, MO kudos:8 Reviews: ·Charter	Perhaps I can help I'm at Suddenlink's HQ office, and I'm vetted to assist customers in this forum (»Approved Suddenlink Tech Support Agents). If you're willing to IM or email (pete.abel@suddenlink.com) the name and address on the account, I'll escalate your situation to the attention of senior managers for your area.
	permalink · 2013-03-05 12:10:03 · ·

Vtr_Racing

join:2006-09-04
Pflugerville, TX

Suddenlink

Nice write up. I had the very same issues a few years ago with them. Good product when it worked. I game frequently so it worked pretty good. It went down ALOT. Not enough techs in the field to help with issues. They tried but were overwhelmed since they were the only game in town at the time. We switched to ATT DSL and now UVERSE and its ok except they keep jacking up the price. I was considering trying Suddenlink out again but probably not now.

permalink · 2013-03-13 21:51:25 ·

Forums > comments on review of Suddenlink

Review by Dstanko

member for 129 days, 6 visits, last login: 107 days ago
updated 116 days ago

Cottonwood,Yavapai,AZ
$55 per month
about 30 days
"Friendly Customer Service"
"Speed nowhere near advertised, took forever to get them installed."
"They really need to get their act together."

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings below consensus)

Ordered Suddenlink when moving into my new house, they originally accidentally deleted my initial order. Everything was taken care of and they were out about a week after my call. Then was told my house would need to be wired for cable, and they outsource to another company for that. Cut to OVER a month later...

At first the speed was great, I paid for 15mb down, and I got exactly that. Then all of a sudden my speed was horrible 0.3 and not steady at all. Peak hours my speed would go anywhere from 0.3 to 3 mb down. I called them up and they sent another tech out, his response was for me to downgrade to 1.5 mb speed, as I was at least getting that. I'm getting 0.5 mb down as of posting this, after buying their modem I paid $150 up front for installation, modem, and first month payment just to get less than 1/15th the speed advertised.

Comments:

Pete Abel Premium join:2008-01-15 Saint Louis, MO kudos:8 Reviews: ·Charter	with Suddenlink I'm authorized to help customers in this forum: »Approved Suddenlink Tech Support Agents. If you're willing to share the name and address on the account -- by IM or email (pete.abel@suddenlink.com) -- I will gladly follow up with senior managers in your area and ask them to personally look into this situation.
	permalink · 2013-02-25 18:56:00 · ·

Forums > comments on review of Suddenlink

Review by danield31

member for 135 days, 1 visits, last login: 134 days ago
lodged 135 days ago

Arkadelphia,Clark,AR
$65 per month
(24 month contract)
about 14 days
"It works ok"
"frequent slow downs and shady billing practices"
"I hate Suddenlink"

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings well below consensus)

I've had Suddenlink for almost a year now in Arkadelphia, AR. It frequently slows down to 1-2 mbps during peak times, which makes it difficult to stream anything. The piddly 512k upload speed is ridiculous. I'm not so dumb to believe that Suddenlink isn't aware of this problem as it's a congestion issue and nothing else. I'm being charged a higher price that I was originally quoted. $65 a month for 8mbps with a 150gb cap is exorbitant. They wouldn't give me the option of using my own Motorola Docsis 3 modem until I got raw about it. Their greed and incompetence is about to cost them another customer. Unlike many folks, I have other options, so I won't put up with this nonsense much longer.

Comments:

Pete Abel Premium join:2008-01-15 Saint Louis, MO kudos:8 Reviews: ·Charter	Offer to help I'm with Suddenlink at Corp. HQ (»Approved Suddenlink Tech Support Agents). If you're willing to IM or email me (pete.abel@suddenlink.com) the name and address on the account, I'll esclate this to the attention of senior managers for your area.
	permalink · 2013-02-05 08:25:25 · ·

Forums > comments on review of Suddenlink

Review by micah_675

member for 1.3 years, 72 visits, last login: 127 days ago
updated 142 days ago

Clovis,Curry,NM
$100 per month
"I haven't found any as of yet"
"Never works right, slow customer service, terrible tech support, the list goes on and on"
"If you see they are the only provider in the area, and you are moving to that area, find a town that DOESN'T deal with them"

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings below consensus)

First off I have had packet loss issues with Suddenlink for over a year. They fix it the next week it is back. I have had 4 modems, 2 routers, and 2 different locations in this one town. What is the common denominator after all my problems. Crappy service from Suddenlink. I have filed a better business bureau report against them. That was the only way I got a field tech out to my house. After they confirmed that the packet-loss issues were not caused in my home and were seen at the drop outside my house they went looking. After "replacing" and amp and re-balancing the lines I still had issues. My download speeds until I moved were NEVER consistent, I paid for the 20 meg server only to get consistently shafted with less than 5 meg connection and even that speed wasn't consistent. At night you might as well count on doing something else other than using the internet also. After moving to my second location in the same town, they "upgraded" my 20 meg service to 30 megs. Well after this my download speeds seemed to stay rather stable. I then realized that the same packet-loss and ping issues effected this home as well. I called and complained, which it took them 3 techs to finally send back out the manager. He looked and said yes it isn't inside your house, please give me some time to fix it. Well that has been over a month now, and I still do not have a reliable connection. If you can avoid this company like the plague. It is terrible and they will not ever fix their issues.

Here is a bit of proof of my issues.

»/pingtest/55b4···/2967451

»/pingtest/2395···/2965706

»/pingtest/8877···/2956266

»/pingtest/bbb5···/2958909

Update: This will be my final addition to this review. This has been the worst experience I have ever had with internet. As you can see from my comments below I have had a total of 4 modems, 2 routers, and all issues persist with out without the router.

A suddenlink tech admitted another one of the local nodes in town was over-sold. They still have yet to fix it. As for my problems, when they replaced the drop the issues of packetloss and latency jumps subsided. The issues were seen on a known good modem from suddenlink and my own modem. I am so happy to be moving back to the Atlanta area where I will have a large number of choices for internet. Having one ISP per town asks for trouble.

Comments:

micah_675 join:2012-02-13 Clovis, NM	another just now »/pingtest/c852···/2967460
	permalink · 2012-12-01 18:44:25 · ·

micah_675 join:2012-02-13 Clovis, NM	more of the same »/pingtest/4667···/2967528
	permalink · 2012-12-01 22:07:34 · ·

Pete Abel Premium join:2008-01-15 Saint Louis, MO kudos:8 Reviews: ·Charter	Offer to help I'm approved to help customers in this forum: »Approved Suddenlink Tech Support Agents. If you're willing to IM or email (pete.abel@suddenlink.com) the name and address on the account, I will escalate your issues to the attention of the effective CEO for your area. Let me know.
	permalink · 2012-12-03 18:04:14 · ·

micah_675 join:2012-02-13 Clovis, NM	Re: Offer to help I sent you a private message.
	permalink · 2012-12-05 22:14:21 · ·

Pete Abel Premium join:2008-01-15 Saint Louis, MO kudos:8	Re: Offer to help I have forwarded to my colleagues and asked them to investigate.
	permalink · 2012-12-06 17:52:31 · ·

micah_675

join:2012-02-13
Clovis, NM

Reviews:

Re: Offer to help

Thank you pete. As of now I have heard from several different managers, however the problems is still ongoing, while I understand the distances involved and the number of issues that have been encountered. I find it sad that I am having to assist in the troubleshooting of the issues to my node. I do not mind as I am an Avionics Field Engineer, but this isn't how I would like to spend my evenings. To date the packetloss issues have come on stronger than they were since I moved in. I am and have been extremely dissatisfied with your companies service as this home isn't the only one in town I have experienced severe problems at. I have attached 3 days in a row worth of pack loss tests. The amount of packets lost makes everything online a chore. There are times I have to refresh webpages multiple times to get them to load. As well my download speeds have suffered from major companies which I have gotten much more from in the past on this same line. From Electronic Arts Origin servers when updating I have gotten 4 MB/sec constant and in the past few weeks I do not ever see anything over 2 MB/sec. This is well under the speed of the 30 meg/bit PAID for speed. In case anyone else is reading this a 30 meg connection should net you at least 3.75 MB/sec download speeds.

»/pingtest/8446···/2970734
»/pingtest/2ba3···/2970407
»/pingtest/2424···/2970069

permalink · 2012-12-11 23:21:35 · Print ·

micah_675 join:2012-02-13 Clovis, NM Reviews: ·Suddenlink	more tests that fail.... »/pingtest/c93c···/2969028 »/pingtest/b32c···/2969038 »/pingtest/87b6···/2968983
	permalink · 2012-12-05 22:16:15 · ·

Pete Abel Premium join:2008-01-15 Saint Louis, MO kudos:8	Re: more tests that fail.... I understand from local and regional managers that they've made some progress in addressing these issues?
	permalink · 2012-12-20 15:58:32 · ·

moldypickle join:2009-01-04 Haughton, LA	I would like to take a moment to point out that MOST the lost packets and EXCESSIVE latency jumps are occurring at the last hop. This means your modem/router. I would be interested in seeing a ping plotter set to one of your game servers or a dns server you are currently using.
	permalink · 2012-12-29 22:33:20 · ·

micah_675

join:2012-02-13
Clovis, NM

Reviews:

Re: more tests that fail....

Well Tuesday they left a modem the techs use to see what was going on. They told me they believed my modem may be the issue, note this is my 4th modem. Well the modem they left shouted the same problems as mine. Yesterday a tech put in a new drop from the street. Low and behold the issue has subsided. I still get lower than advertised speeds on downloads but the tech admitted that some of the other nodes in town are over sold. The house I used to live at was on one such node. He said they have bought the equipment to upgrade that now but have yet to install it.

I do find it rather poor that I have had to be instrumental in figuring out what is wrong. I cannot in good conscious suggest Suddenlink to anyone. Luckily I will be leaving this town for good soon.

My only suggestion to anyone having problems is push hard for a manager to call you. Afterward ask for a tech supervisor to go to your house with the techs. Get as much visibility to your problem as possible. With enough effort you will get someone working on your problem.

To Mr. Abel,

I understand why you are on a site like this offering assistance directly. It is a good thing, however I believe your time will be better spent upgrading your network. Upgrading the speed on over-utilized networks will only compound your problems. You can very easily have a great product and have much greater ratings. Please focus on your service, upgrading, and development the other issues with speed and satisfaction will improve with that effort.

Micah

permalink · 2013-01-24 12:34:44 · Print ·

micah_675

join:2012-02-13
Clovis, NM

Reviews:

first run of ping plotter

Here is a ping plotter graph for you

permalink · 2013-01-29 01:48:24 ·

Forums > comments on review of Suddenlink

Review by (hidden by request)
(review was emailed from domain earthlink.net)
lodged 151 days ago

Mckinleyville,Humboldt,CA
Contract price not specified.
"There is some kind of cable service here in this small northern CA town"
"It doesn't work or deliver the service promised"
"I'll try to replace it if I can."

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings match consensus)

Internet hasn't been bad for simple email, but forget anything that requires more speed, and most certainly do not use this company for your television.

Ever since I have had Suddenlink's TV service in September 2012, it has not functioned in way that constitutes reasonable service. I watch very little TV, but every Pay Per View movie I have tried to watch takes twice the amount of time to see as screen time. That is because the picture comes on for a few seconds then blanks as the absurdly slow service streams. Watch another 10 seconds and screen blanks and the streaming and stalling begins again. Rather than "relaxing with a movie," viewing a movie on Pay per View on Suddenlink has become an event that guarantees frustration. The same frequently happens in even trying to browse pay-per-view's menu, and I have not see any menu text that looks that primitive on a screen since the days of the Apple II and Commodore computers.

Suddenlink has proven to be the worst experience I have had anywhere with either a cable or dish subscription media --bar none. I hope to discover another provider for northern California in the coming week. YELP shows a number of customers with similar experiences in my area. This is not a situation restricted to one house or one neighborhood.

Comments:

Pete Abel Premium join:2008-01-15 Saint Louis, MO kudos:8 Reviews: ·Charter	with Suddenlink If you're willing to IM or email me (pete.abel@suddenlink.com) the name and address on the account, I will escalate these issues to the attention of the senior manager for your area. (»Approved Suddenlink Tech Support Agents)
	permalink · 2013-01-21 16:03:57 · ·

Forums > comments on review of Suddenlink

Review by NoNeck5901

member for 158 days, 0 visits, last login: 158 days ago
lodged 158 days ago

Bossier City,Bossier,LA
$77 per month
about 10 days
"Reliable and consistent when bandwidth is not stressed"
"Only time it's reliable is during the time of day I'm not here to use it"
"Getting better, but has taken lots of frustration to get there."

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings match consensus)

Moved to NE Louisiana summer 2010 for work, but needed ISP service for home because work ISP was months away. Called Suddenlink from the moving van and, initially, they were very helpful. But not long after we arrived, I noticed Internet speeds slowing dramatically every evening; so much so, Speedtest.net showing DL of less that 1mps. Supposed to be getting 15mps. At times was actually getting faster upload than download.

Have had SL techs out three times; they do the same thing every time. Check the lines in the house, modem, feed, and say there's nothing wrong. Got so frustrated I actually bought an AT&T DSL modem and tried it. That only lasted a few months and I went crawling back to SL.

My view, the person from WV that posted a review on SL has it exactly correct; they oversell their service. My speeds are great at the exact times I am not here to use it. But when I want to use it, in the evenings, so does everyone else in my subdivision and their signal gets degraded to the point where its almost worthless; definitely not worth what I pay.

However, SL also knows that they are the only large volume ISP in the city I live, so convincing them to upgrade their equipment to meet their demand is almost impossible. I am hoping the technology of satellite Internet will eventually improve to consistently meet or exceed what I'm supposed to be receiving now. As soon as that happens, I'm dumping this crap.

After sending a very terse email to the regional manager, I have noticed speeds getting better, ranging from 10-12mps in the evenings; much better than I was getting. But they are continually building houses in my area of the city and I'm sure that, as more homes are connected, I will be having the same issues again in the future.

Comments:


your comment..

Forums > comments on review of Suddenlink

next page (previous review)

Review by keeska

member for 6.2 years, 71 visits, last login: 171 days ago
lodged 171 days ago

Sedona,Yavapai,AZ
$59 per month
"Nothing"
"very unreliable. They block ftp downloads and all downloads over 200 Mbyte"
"Avaid them"

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings below consensus)

My Other Reviews

·VOIPo

Suddenlink bought out my local cable provider. Since then the service has gone downhill. We had 20 megabit down from our old provider which averaged about 12 - 13 megabits in actuality. Suddenlink dropped that to 10 megabit down for the same price. In now averages about 1.6 -2.0 megabit on actuality.

As the service has deteriorated it has become more and more difficult to download files larger than 200 megabytes. Suddenlink blocks downloads at the 190 - 200 megabyte point so that the browser times out and the download never completes. We have tried downloading at various times of day with the same results. Recently they have started blocking ftp downloads also.

Our internet experience with Suddenlink is so bad that we have had DSL at 7 megabit download installed. Plugging the PC into the DSl modem instead of the Suddenlink modem has solved all of our download problems. We are now see 4 - 5 megabit download speeds with no timeout no matter how large the file being downloaded. And ftp downloads also work again.

Comments:

abnormal69 join:2003-04-19 Hollister, MO	Blocking? I download numerous files daily via ftp. Pretty certain they are not blocking anything. Something on your end by the sounds of it.
	permalink · 2013-01-01 22:09:38 · ·

Pete Abel Premium join:2008-01-15 Saint Louis, MO kudos:8	Suddenlink I'm with Suddenlink, and I'm authorized to help customers in this forum. If you'll send me an IM or email (pete.abel@suddenlink.com), I'll gladly get someone senior in your area to follow up.
	permalink · 2013-01-02 18:47:25 · ·