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 Review by CoolMan 
member for 5.3 years, 89 visits, last login: a few hours ago
updated 9 days ago
 Charleston,Kanawha,WV
 $116 per month "Great Price, Quite Reliable, Pretty Fast Speeds" "Outages occasionally" "The increase in speeds is nice but they are still behind most other cable co."
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We had Charter until Suddenlink bought them in 2006, in the beginning the Charter-Suddenlink Transition was not great, reliability issues, Etc. We think the price is great for the Internet we have TV and Internet and the price for the Internet is 34.53. That was a 3Mbps Service but now they boosted the speed to 6Mbps for no extra per mo. Upload is usually always around 270Kbps. We usually get about 6300k down/ 264k up. They now offer a 12Mbps down/ 768Kbps up in our area for 59.99/ mo.
-UPDATE: Aug 12th, 2009
Suddenlink has been pretty reliable since the Charter Transition, we have only had maybe 4 short outages total since 2006. We now have TV, Internet, and Phone service all with Suddenlink. The phone service is very clear and for the most part has been very reliable. There TV Service has not changed really at all I think since 2006 they added maybe a total of 5 new HD Channels, picture quality is fine on digital & HD channels, the analog channels however are pretty bad quality.
Today our speed tier was increased from 6Mbps down/ 256Kbps upload to 8Mbps down/ 768Kbps upload   , which the increase is nice but its still well behind the other cable companies. Other companies have deployed DOCSIS 3 and increased speeds a lot more, while Suddenlink is still DOCSIS 1.1 in my area... Regardless the increase in speeds are nice and I'm sure Suddenlink will eventually upgrade to DOCSIS 3 in my area, but for now I am definitely happy for the speed increase!!! Also the price of the internet as of YET has not increased since the speed upgrade
-UPDATE: September 20th, 2010
We still have Suddenlink TV and High Speed Internet, we have had probably 3 outages that were several hours long since my last review. We canceled there phone service in May 2010 in favor of a land line from Verizon due to a few more outages then our liking. We then switched to Fibernet once Frontier acquired the landlines due to some billing practices we didn't like. Anyway Suddenlink has increased the internet speeds for no extra charge from 8Mbps download/768Kbps upload to 10Mbps download/1Mbps upload. They have added about 5 HD Channels since my last review although they should be adding 20-30 more once the "Project Imagine" upgrade is complete in my area which will probably be late December 2010 or early January 2011.
-UPDATE: December 15th, 2010
As of today I still do not have any new HD Channels, all the 2-99 analog channels are still live, I have been told now that my area's "Project Imagine" upgrade is now NOT until January 25th, 2011, Who knows really it may end up changing again.
This past Monday, Suddenlink announced they were raising pricing on Double/Triple Play Bundles, equipment, and a few other misc. charges. I of course am not very happy about this so because of this my RATINGS for Suddenlink will be lowered to compensate for this increase.
-UPDATE: January 5th, 2011
I have canceled Suddenlink service due to moving out of the serviced area.
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 Review by snailmail
member for 1.1 years, 80 visits, last login: 22 days ago
lodged 22 days ago
- Bishop,Inyo,CA
- $30 per month
- (12 month contract)
 about 7 days- "constant connection, good speed"
- "Nothing (yet)"
- "A BIG step up from VZ dryloop DSL"
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After being with VZ for ump-teen years and struggling with disconnects then reconnects only to have slow speeds before going back 'up' to 864k/160k, I threw in the towel...went over to Suddenlink as they are the other ISP in this one-horse-town. Folks in their office are nice, helpful, and patient. Got set up with a 3 month $30 trial (then goes up to $39), motorola refurb modem, and a super good tech who checked all wires, connections, and down/up numbers for a perfect install. Really happy with a one week solid connection of 1.6mb/.50mb. What a difference between that and what VZ was giving me for my $$ year after year with promises of ..."our CO needs to bounce you from ASAM's to ASAM until we upgrade our equipment." After running out of breath, my connection with Suddenlink gave me another chance. Just in time to watch a new 500+mile fiber optic backbone going right through our town from Reno NV to Barstow CA. Suddenlink told me "now things will get MUCH better when we tap into the backbone". Also used their Tech Support to help set up my smartphone with email after some issues with POP3 servers. Kudos there. Bottom line is happy with cable speed, connection reliability and service, and set free from Verizon's DSL...bye bye!
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 Review by Zorack
member for 11.4 years, 5262 visits, last login: a few hours ago
updated 38 days ago
- Fayetteville,Fayette,WV
- $150 per month
- "ok"
- "not too bad"
- "over priced cable tv"
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raising prices every year and not having the option to pick and choose what channels I want,same ole same ole every year.
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 | | Sheesh And please tell me what cable company lets you choose the exact channels you want while not raising your rates every year? | |
| | Zorack
join:2001-12-14
Fayetteville, WV | Re: Sheesh For an anonymous user you crack me up. | |
| | | | | Re: Sheesh Well he is true. Don't know of a company that lets you pick and choose your own package. And every year prices go up it seems like with every company. Gets old, but that's life. | |
| | | | | | Re: Sheesh Actually, that's not true... as a former worker for Verizon FiOS, and a current subscriber to them, I can tell you I picked the exact channels I wanted, and initially was paying 119.99 a month for a year, for all 3 services *internet, phone, tv" and after my contract was up for that year, I rebundled with FiOS and I now pay 109.99 a month, so not only did I pick what I wanted, but my price went down.
If you can get fios, I say get it.. unless you live in areas like Philly because honestly when I worked for Fios Philly was the biggest complaint area because the fiber optics just weren't working well with the ancient wiring coming into houses where we had to convert at the ONT...  | |
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| | Suddenlink is crap Saw a commercial today for suddenlink, stating weather didn't effect their service. What a complete lie. If it even drizzles, the Internet goes out and the tv is worthless. Glad I don't use a home phone or I'm sure I'd be pissed about something with that. Overall, I'm done with suddenlink, a dish can't be this bad tv wise nor this slow, Internet wise. If you have a choice, any choice at all, don't use suddenlink. | |
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Review by zraider
member for 10.2 years, 53 visits, last login: 82 days ago
lodged 82 days ago
- Conroe,Montgomery,TX
- $89 per month
- "Excellent reps, techs, and service"
- "slow speeds at times, hardly ever affects downloads"
- "overall 9 out of 10"
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Suddenlink Service, Tech Personnel, Reps
[please note the price includes telephone service also]
I've been with Suddenlink in Conroe since the company purchased the service from Cox.
Overall, I'd rate Suddenlink a 9 out of 10 on service, 10 out of 10 on
tech support, 10 out of 10 on wait time and company representatives. Ordering and installation was easy and carried out efficiently.
The only things I see from time to time are slower than normal speeds (I have 20MB down), but, on the other hand, at times I see speeds quite a bit faster.
I download quite a few isos, and other software, and consistently have but a short wait for the majority of downloads.
I've had only good experiences with tech personnel, although once when we tried the video service, the rep cut one of the cables I had installed. Still, I'd go with the video, but my wife just has to have dish and their super DVR's ! Phone service has been excellent.
Equipment used has been Motorola and now Arris.
The only other 'real' option here is DSL, which I had for a short time and didn't really like, although it worked OK, but that was years ago, but still, I don't see that many friends now who have the DSL service. Of course satellite is an option, but not a viable one, and Verizon is too slow and too expensive.
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 Review by Cabal
member for 6.3 years, 2729 visits, last login: a few hours ago
updated 84 days ago
- Austin,Travis,TX
- $45 per month
- about 7 days
- "Fantastic tech went above and beyond for install, reliable service, great signal levels"
- "n/a"
- "I was concerned about having SL as my only choice outside of Austin, but they are heads and tails above TWC."
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Had no issues with a Ceton PCIe 4-tuner card from Suddenlink, have since switched to OTA and cable for Internet at half the price. No problems with speed or reliability on a customer-owned DOCSIS 3.0 modem.
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Review by HarryH3
member for 8.2 years, 2881 visits, last login: a few hours ago
lodged 118 days ago
- Georgetown,Williamson,TX
- $25 per month
- about 1 days
- "Consistently see download speeds of 15-18 Mbps on 15 Mbps plan"
- "Upload of 1.5 Mbps is pathetic. 250 GB monthly cap sucks."
- "Like it FAR better than the 3Mbps (max available!) Verizon DSL that it replaced"
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Verizon and Suddenlink are the only choices in my area. Verizon said that my line could only support 3 Mbps down and it didn't seem that they were going to upgrade any time soon. Suddenlink pricing was prohibitive until recently. They finally came down to a price that I was comfortable with and I made the switch. I installed my own Motorola SB6121 DOCSIS 3 modem and placed a call to Suddenlink tech support. They took my HFC MAC and had me online in about 2 minutes. We've only had the service for a few weeks, but so far it has been awesome.
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Review by jmorison
member for 11.4 years, 4005 visits, last login: a few hours ago
updated 169 days ago
- New Bern,Craven,NC
- $178 per month
- "Speeds, bundled pricing, installation"
- "None"
- "Very pleased"
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Switched from CenturyLink DSL after 6 years because they could not provide better than 1.5 MBps speed at my home. Service was very good. Suddenlink bundled pricing with phone and cable will save me about $30/mo compared to prior separate services but now includes free long distance which I was previously putting on the cell phone. Installer was well versed, knew product and ran speed checks on my PC with speedtest.net before he left. I opted for the 10 MBps service for $5/month more, and I'm getting 10.9 or 11 on all subsequent tests with a normal ping of 10 or 11, sometimes up to 25. Arris modem, order placing was fast and efficient with price quotes for the bundle after tax.
5/11 update, only one service interruption for about 1 hour, all users in the neighborhood, speeds consistent at 10.9 down, 1 up on a 10 Mb line. Upstream power does now go up to about 56 most days, where it had been in the 40's before but no effect noticeable on speeds or response. Had the underground line replaced by Suddenlink for problems with TV tiling, service was prompt and followed up by tech who came to the house for the hook-up and checked the signals at all outlets including the modem. Only issues have been with the DVR for the TV freezing but it has never lost recorded programs after a re-boot. Have swapped the box 3 times since going to HiDef but they each have had problems after about 4 months. Luckily, the office is close by, and when you call the Priority number you get the local office during the day. Very good tech support for these TV issues and for internet support by the techs on house visits.
1/12 Update, continued great service, only outage was a short one during Hurricane Irene but once power was restored all was fine. Speeds consistently 10.9 on a 10 line, no more TV issues with the new underground line.
12/12 update, continued great service now upgraded to 15 Mbps, speed tests show 17.5 after the burst to 22+.
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Review by deac
member for 205 days, 15 visits, last login: 132 days ago
lodged 202 days ago
- Grayson,Carter,KY
- Contract price not specified.
- "I am comfortable with the pricing."
- "Inconsistent speeds and is unusable at night"
- "You don't get what you pay for here"
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I currently pay for 6mbps which I can get when I am not home. When I get home the speed is under 0.5 and usually around 0.2 or lower. I have had several techs come out and they say that it is not my lines. Basically I believe I am on an overloaded node and get throttled every evening. This makes watching netflix or playing online games impossible. I am really at my wits end.
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Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:8 Reviews:
 ·Charter
| with Suddenlink I'm vetted to help customers in this forum: »Approved Suddenlink Tech Support Agents. If you're willing to share name and address on the account (by IM or email: pete.abel@suddenlink.com) -- I'll ask senior managers for us in that part of the country to follow up. | |
| | deac
join:2012-10-29
Grayson, KY | Re: with Suddenlink Mr. Abel did you get my email? | |
| | | Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:8 | Re: with Suddenlink Yes, I did, and I just responded with an update. | |
| | | | deac
join:2012-10-29
Grayson, KY | Re: with Suddenlink Mr. Abel is there any news on my situation? I am still having difficulties and it seems to be getting worse. I am down to unusable speeds now. | |
| | | | | Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:8 | Re: with Suddenlink I'll check on status of the solution we discussed and email you. Best way to reach me is by email. Thanks. | |
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| | suddenlink is slower than evolution get used to waiting. I have had issues for over a year and guess what they still havent fixed it. I havent been offered compensation and I keep finding new issues. I would drop this terrible ISP if I had another option. | |
| | deac
join:2012-10-29
Grayson, KY | Re: suddenlink is slower than evolution windstream is my only other choice and they are almost as bad. I got tired of my service being great then gone for days....now those seem like the good ole days, at least I had a good day. I am at 0.07 right now. | |
| | | deac
join:2012-10-29
Grayson, KY | Re: suddenlink is slower than evolution Thank you Mr. Abel for keeping me informed of the progress. I appreciate your help. | |
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Review by Brigrat
member for 9.7 years, 1034 visits, last login: 58 days ago
updated 264 days ago
- Lake Charles,Calcasieu,LA
- Contract price not specified.
- about 21 days
- "Now that I have had service for close to 18 months, I am still pleased, but it's not all roses and butterflied"
- "Techs are great but they aren't given all the information they need to succeed"
- "Still the best ISP I have had yet."
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So I have had the 107Max service since it was first released in Lake Charles, LA. I also have two Tivo Premiers and Suddenlink phone service.
Internet: I experience a couple of down time flutters daily, but I use my the internet all day long and they only last 20-30 seconds. I don't know if this is really a Suddenlink problem or something in my network...Overall, I am very pleased with my internet download speed. Upload is still pretty sorry at 5Mbps, but it's the best option available in my area so I will deal with it.
Phone Service: I've had a couple of down days due to storms and network problems, not as reliable as POTS, but good to have from time to time. I would not use this phone as my only option, as it is just not that reliable; between suddenlink and my mobile phone, I always have a good option. One thing that really ticks me off though is that the day my phone was installed I started receiving spam and telemarketer calls directed at me by name. It would appear that Suddenlink sells your phone number and some information as soon as you sign up, because I have NEVER given the number to anyone and the calls started immediately.
Tivo: First let me say that I love the Tivo service and features. I have two Tivo Premiers at the house and am very pleased with them. One of my Tivo's was not showing up on my account with Tivo, so the two devices could not be networked. It took nearly 15 hours and three service calls over the course of three weeks before I finally got a tech to replace the box not on my account. The techs were all great, but none of them had access to the long history on notes on my account which meant that they all started from scratch every time they came to the house. Everything works now, so all is good, I just wish the Techs had more info before they showed up at the house.
Final thoughts: I have had 5 techs at my house in the last 5 months for various reasons. They all noted the same problem. They can't do anything in the system without calling their regional tech center and getting some desk jockey to fix network or system issues. I have watched techs call back up to four times to get a tech that had a clue. It is really sad; the guys on the ground know what the problem is, but they struggle to find someone on the phone that is knowledgeable enough to do something about it. They also have to wait on hold to get a tech almost as long as I do when I call. In the case when the poor guy had to call four times, he wasted almost two hours being on hold or explaining the same instructions over and over again to different techs who still didn't understand. I am a happy Suddenlink customer, but the company needs to do more to support their guys in the field.
Comments:
Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:8 Reviews:
·Charter
| With Suddenlink Glad you're enjoying it! I'm one of several Suddenlink reps designated to help customers in this forum (»Approved Suddenlink Tech Support Agents), if you ever need assistance. Thanks for choosing our service. | |
| | | All the sudden suddenlink unlinked 
What's up? I get letters warning of too much data usage? I get letters of possible copyright violations when not possible? Is Suddenlink big brother or what? | |
| | | | Re: All the sudden suddenlink unlinked Yeah....so either you are downloading movies, or you may have someone using your WiFi and getting on your router, which in turn, will apply any illegal downloads to the IP address that is provisioned to your modem at the time of the download. The copyright/inappropriate use letters are probably only passed to you by sudden link, but the actually company that is tracking the illegal downloads is another company all together and are backed by federal law and have a complete and legal obligation to make sure that movies/books/music/software are being paid for and downloaded from the owners of the copyrights.
I hope this helps clear up some info and questions for you. If you have any questions about how someone could be using your internet, you need to call your router manufacture and ask them to help you change the security password/setup the security on your router. Make sure you are getting in touch with Suddenlink to let them know you have not been downloading the file and that you are working with the router company (i.e. Netgear/Linksys) to make sure no one else is on your network. | |
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Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:8 Reviews:
·Charter
| thanks for the feedback We appreciate you taking time to detail this information. I have passed it along to the appropriate Suddenlink execs, in particular, the last paragraph. Also, so you know, we do not sell phone numbers or listing information to third parties. We do use the incumbent provider's phone book, and that company, by law, must provide customer lists to other listing books and Internet entities -- and those entities might sell such information to third parties. | |
| | Brigrat
join:2003-09-01
Lake Charles, LA | Re: thanks for the feedback That is good info about the phone number info. I was suprised at how quickly the calls started coming in. Thanks for your help with my Tivo problem. It wasn't easy to work through, but the techs that helped me were great to deal with. | |
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 Review by DataDoc
member for 13 years, 5821 visits, last login: a few minutes ago
updated 282 days ago
- Greenville,Pitt,NC
- $59 per month
- "Rare outages over past 7 years, speeds are as advertised."
- "Had to bury my own cable from box to house."
- "Rough switchover from Cox, settled down and smooth sailing ever since."
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08/01/2012
Switched to Suddenlink Business account due to business requirements. Works fine, once fixed IP was assigned.
12/23/2011
Speed as advertised, rare outages for a few minutes/hours. Happy with service.
05/07/2011
Speeds are as advertised, no outages in 2 years. Very satisfied.
12/30/2009
Rebooted modem last night, now have 10/1MB speeds. Only one outage, for about 3 hours, since July.
07/28/2009
Only about a half dozen outages, indicated by my DSLR Monitor showing gaps. Most of these were caused by turning off my PC during thunderstorms.
Overall, good service.
10/17/2008
Speed has gone up to 8MB down, still 512 up. Newsserver sometimes has been erratic, but it looks load related.
Only one or two outages, most I didn't notice, except that my DSLR Monitor showed gaps. Even these may have been caused by my turning off my PC during thunderstorms.
Overall, good service.
04/13/2008
A few minor outages in the last year, none more than a couple of hours long. Calls to support have been answered courteously and accurate explanations were given.
I have switched to OpenDNS and other mail servers (alternate ports for sending, as regular ones are blocked) to avoid SuddenLink's overloaded ones.
Overall, since I only rely on SuddenLink for the connection, I like the service.
09/07/2007
I called support this afternoon and complained about new accounts getting speeds loyal customers had to wait for, and the mumbo-jumbo you did with your account. She explained the policy was given to them, blah-blah-blah. I thanked her and asked to speak to a supervisor to register my complaint. I was on hold for about 3 minutes, and then she returned, she told me the supervisor wasn't available, and that she had turned on the upgrade for me.
And, so she had.
My speed test results: 6619/530kbps
Not exactly maxed out, but I'll test again at a better time. I usually get ~3600/500kbs.
06/21/2007
Called about high packet loss and loss of sync about 2 weeks ago. SuddenLink sent 2 techs out over a 3 days period. Both arrived on time and ultimately resolved the problem to be my Surfboard 4200 modem going bad. I bought and installed the new modem and called SuddenLink to register the serial numbers. It only took a few minutes and I was back online, but when I really began to use the net the next morning I saw the speed was very low. DSLR's speed test confirmed I had a 256/128 connection. A call to tech support confirmed that the tech hadn't deleted the old record, and with 2 modems in the system, only the first (old) modem got the correct speed. The tech deleted the old record, speed returned and she said she would talk to the (newbie) tech about the problem.
When you register your modem, before you end your call make sure you have the tech read back the serial numbers to you . There was no problem here with that, but Cox got it wrong and it took much longer to track it down.
11/2/2006
I was a Cox customer for the last 2 years and was satisfied overall with the service. This review will cover the switchover and what has happened since then.
I watch my monitors pretty regularly, and the the one from the New Jersey site used to average in the 20ms range, but after the sale to Cebridge, it slowly crept up to around 100ms, with large swings. Two Sundays ago we were switched to SuddenLink's network and the pings are down into the 30ms range, without the large jumps that occurred on a regular basis.
Yesterday I switched my Cox account info to SuddenLink's, using their 4 step procedure at »suddenlink.net During this I used the Trueswitch software.
I only had one account on the old Cox network, so I went ahead and tried out this feature when I was transferring my Cox account to SuddenLink. I have Outlook, and use many non-Cox mail services, so your mileage may vary if your setup is different.
The first thing Trueswitch does is go through your mail and creates a new folder under Inbox, and then moves a copy of every email folder and its contents to that new folder. This took over 20 minutes for me. Once I found the duplicate folders I deleted them. The originals were unchanged.
Next Trueswitch goes through your Contacts List and sends a "change of address" email to every address in it. 99% of the people in my Contacts weren't even aware of that Cox address, and I spent last night getting "Is this from you?" emails, replies from mailing lists that told me how to really change my address and bounces from "announce only" lists.
Trueswitch seemed to imply it would change the Outlook POP and SMTP settings as needed so I could send mail using SuddenLink servers, but that didn't happen. I changed them later. Their instructions are here: »account.suddenlink.net/selfcare/···ngs.html
These assume you only use their servers, so if you don't, do as they say, except change the settings shown on the 3rd graphic from "Use same settings" to "Log on using" and fill in your SuddenLink account info.
All in all, I wouldn't recommend using this if you use other mail services. If you used Cox for your mail, you may still have to change the settings yourself. It might be good for average users, but if you're experienced, do it yourself.
One last thing, my IP seems to change every 2 days. I've had to install a dynamic IP updater to keep my monitors useful. With Cox, it only changed twice in 2 1/2 years.
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:since suddenlink bought out NPG Cable I have had nothing but trouble. Service guys come out on time but still have not fixed the promblem. Am paying a hefty price for the bundle but can not rely on the service. Some days have to reset the modem in excess of 6 times. Of course service goes out at the worst times. But I still have to pay and receive no compensation for my frustration or lost jobs because my service dropped in the midst of a call,IM,etc. this has been going on for over a year. 
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