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Review by G00SE  - Location: Conroe,Montgomery,TX
- Cost: $89 per month
Good "Excellent reps, techs, and service, no problem terminating TIVO service when wife insisted on Dish"
Bad "slow speeds at times (seldom now though), but iso's and large video files download fast with no problems"
Overall "overall 9 out of 10"
| Pre Sales information:
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Update 10/01/2013: Initial Review remains unchanged, except to verify more reliably the same information.Two stars (asterisks) indicate updated information:
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[please note the price includes telephone service also]
I've been with Suddenlink in Conroe since the company purchased the service from Cox.
Overall, I'd rate Suddenlink a 9 out of 10 on service, 10 out of 10 on
tech support, 10 out of 10 on wait time and company representatives. Ordering and installation was easy and carried out efficiently.
The only things I see from time to time are slower than normal speeds (I have 20MB down), but, on the other hand, at times I see speeds quite a bit faster.
**Speed is more consistent at this time (2013).
I download quite a few isos, and other software, and consistently have but a short wait for the majority of downloads.
I've had only good experiences with tech personnel, although once when we tried the video service, the rep cut one of the cables I had installed. Still, I'd go with the video, but my wife just has to have dish and their super DVR's  ! Phone service has been excellent.
**We tried TIVO with their cable service, and it was outstanding, except that my wife refused to learn a new **system, so we went back to Dish.
**I have had to switch telephone numbers 3 times this past summer of 2013 because of nuisance calls from **peddlers, and Suddenlink was helpful and cooperative with this situation.
Equipment used has been Motorola and now Arris.
The only other 'real' option here is DSL, which I had for a short time and didn't really like, although it worked OK, but that was years ago, but still, I don't see that many friends now who have the DSL service. Of course satellite is an option, but not a viable one, and Verizon is too slow and too expensive.
**Still no other viable options should I have any valid reason to change providers.
member for 10.5 years, 96 visits, last login: a few minutes ago
updated 4 days ago
Comments:
| Review by Aquineas0 - Location: Montgomery,Montgomery,TX
- Cost: $156 per month
Good "Worked wonderfully initially, was getting the max speed available (107mbps)"
Overall "Good"
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(This is an updated review from my original)
I originally had some not-so-positive things to say about my experiences with Suddenlink, but they've been remarkable about addressing the problems I had been having. Since the technicians came out a week or so ago, the connection has been very reliable. My problems were centered around a faulty modem, and a technician was very patient about working with me to try different equipment to get the problem resolved. James T., the technician who spent the most time my case was knowledgeable, professional, and patient. They turned me from an unhappy customer to a happy one.
member for 8.9 years, 6 visits, last login: 43 days ago
updated 52 days ago
Comments:
 Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:9 Reviews:
 ·Charter
| With Suddenlink I'm vetted to help customers in this forum (»Approved Suddenlink Tech Support Agents). If you're willing to share name and address on the account, I'll escalate your issue to the highest-ranking manager for your area and ask he and his team to follow-up ASAP. I can be reached through IM in this forum or directly by email: pete.abel@suddenlink.com. | |
|  linicxCaveat EmptorPremium
join:2002-12-03
United State
 ·CenturyLink
| Suddenlink is The parent company is an outfit in New Jersey that opened an Office in St. Louis so as to absorb Cox customer service as it sold sold out its small and mid-markets from coast to coast. As a former resident of Missouri I feel I am qualified to speak.
I lived in Missouri for several years during which time I had Internet access from Cox and SWBell as well as a home grown local ISP, WISP, and dialup. I have a horror story about all from sending an installation CD that was incomplete, to having the worst possible washed-out cable service at home. I was the last customer in the 'hood'.
In the end I dropped Suddenlink for bad service, lame excuses. and false advertising. Calling the 28.8 dial up modem "de facto" speed in America did Suddenlnk no favors. By then it was offering some type of traditional broadband service to the home that had far surpassed all dialup speeds set by Cox years earlier.
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Mac: No windows, No Gates, Apple inside | |
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Reviews:
·Suddenlink
| Updated. I wanted to do my due diligence and provide an update to this issue, as it's only fair to Suddenlink to do so. I had two Suddenlink techs show up at my home this morning to try and help me solve my intermittent connection issues. It turns out that there are actually two problems. The first and primary problem is that my Motorola SURFBoard Gateway SBG6580 Docsis 3.0 modem is either malfunctioning or is incompatible at some level with the Suddenlink network. I'm going to go under the assumption that it's malfunctioning, because it worked well for the first month of service and then suddenly went south. The super-professional technician left me a test modem to try for 24 hours, and if that works fine, I'm going to switch to a brand-new previously unopened Cisco DPC3000 that I had previously purchased (in case my Motorola Surfboard was defective).
The other issue is that there's a possibility that the line from my home to the tap was nicked upon burial (as evidenced by the fact that my phone service tends to go AWOL in the rain).
Thanks to Suddenlink's responsiveness and to Pete Abel for getting the ball rolling to get this resolved. It would seem in this case that the primary issue is probably caused by my own equipment. I just wish I could have discovered this a month ago. | |
| | Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:9 | Re: Updated. Happy to help out. Keep us posted. | |
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| Review by snailmail - Location: Bishop,Inyo,CA
- Cost: $30 per month (12 month contract)
- Install: about 7 days
Good "constant connection, good speed"
Bad "Nothing after 3 months"
Overall "A BIG step up from VZ dryloop DSL"
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After being with VZ for ump-teen years and struggling with disconnects then reconnects only to have slow speeds before going back 'up' to 864k/160k, I threw in the towel...went over to Suddenlink as they are the other ISP in this one-horse-town. Folks in their office are nice, helpful, and patient. Got set up with a 3 month $30 trial (then goes up to $39), motorola refurb modem, and a super good tech who checked all wires, connections, and down/up numbers for a perfect install. Really happy with a one week solid connection of 1.6mb/.50mb. What a difference between that and what VZ was giving me for my $$ year after year with promises of ..."our CO needs to bounce you from ASAM's to ASAM until we upgrade our equipment." After running out of breath, my connection with Suddenlink gave me another chance. Just in time to watch a new 500+mile fiber optic backbone going right through our town from Reno NV to Barstow CA. Suddenlink told me "now things will get MUCH better when we tap into the backbone". Also used their Tech Support to help set up my smartphone with email after some issues with POP3 servers. Kudos there. Bottom line is happy with cable speed, connection reliability and service, and set free from Verizon's DSL...bye bye!
3 Month update -
Still SOLID connection. 1.6mb/.50 Experienced one town-wide disruption that lasted less than 60 minutes then all was back up and running. Now waiting for the fiber optic backbone mentioned above to finish near the end of summer when we receive a free upgrade to 15mb. So glad I switched over to Suddenlink. Totally pleased !
member for 1.5 years, 81 visits, last login: 72 days ago
updated 72 days ago
Comments:
| Review by dhudson1984 - Location: Charleston,Kanawha,WV
- Cost: $117 per month
Good "Fast, solid, and reliable "
Bad "None"
Overall "Recommended!"
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We've had Suddenlink Internet for a total of 5-6 years. Other than storm damage causing two or three outages and maintenance that has been done late night/early mornings,the connection has always been rock solid! They're the only company that have the most reliable and fastest speeds available in our area and state for residential customers. I would definitely recommend Suddenlink if they're available in your particular area! If for some reason you happen to have reliability issues, I would recommend also PMing or Emailing SDL L3Tech from the forums as he can track down any routing issues that may happen and get it fixed on his end. If nothing can be done, he'll get a hold of your local plant techs to determine the problem and get it fixed... stuff that the local level install techs no nothing much about!
My bill was running at just over $130/mo. for the SDL200 and 15/1.5 mbps package. I was just able to get upgraded to 30/2 mbps while keeping the same TV package, while also saving $14 as part of one of their newest deals.
member for 5.7 years, 1750 visits, last login: 1 days ago
lodged 76 days ago
Comments:
Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:9
1 recommendation | Thanks for the review Thanks for taking time to publish a review and for being our customer. I'm glad to hear SDL L3Tech has been able to help you, like he has many others in this forum. | |
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1 edit | Re: Thanks for the review No problem, Pete! Good to hear from you again. There should be a whole lot more people such as SDL L3Tech that people can reach out to and get their routing issues, and outside plant issues corrected. | |
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| Review by DataDoc - Location: Greenville,Pitt,NC
 Business customer- Cost: $75 per month
- Install: about 1 days
Good "Rare outages over past 7 years, speeds are as advertised."
Bad "Had to bury my own cable from box to house."
Overall "Rough switchover from Cox, settled down and smooth sailing ever since."
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07/21/2013
Other than the occasional 2 am outage for maintenance, I've had solid, reliable, performance since my last review.
08/01/2012
Switched to Suddenlink Business account due to business requirements. Works fine, once fixed IP was assigned.
12/23/2011
Speed as advertised, rare outages for a few minutes/hours. Happy with service.
05/07/2011
Speeds are as advertised, no outages in 2 years. Very satisfied.
12/30/2009
Rebooted modem last night, now have 10/1MB speeds. Only one outage, for about 3 hours, since July.
07/28/2009
Only about a half dozen outages, indicated by my DSLR Monitor showing gaps. Most of these were caused by turning off my PC during thunderstorms.
Overall, good service.
10/17/2008
Speed has gone up to 8MB down, still 512 up. Newsserver sometimes has been erratic, but it looks load related.
Only one or two outages, most I didn't notice, except that my DSLR Monitor showed gaps. Even these may have been caused by my turning off my PC during thunderstorms.
Overall, good service.
04/13/2008
A few minor outages in the last year, none more than a couple of hours long. Calls to support have been answered courteously and accurate explanations were given.
I have switched to OpenDNS and other mail servers (alternate ports for sending, as regular ones are blocked) to avoid SuddenLink's overloaded ones.
Overall, since I only rely on SuddenLink for the connection, I like the service.
09/07/2007
I called support this afternoon and complained about new accounts getting speeds loyal customers had to wait for, and the mumbo-jumbo you did with your account. She explained the policy was given to them, blah-blah-blah. I thanked her and asked to speak to a supervisor to register my complaint. I was on hold for about 3 minutes, and then she returned, she told me the supervisor wasn't available, and that she had turned on the upgrade for me.
And, so she had.
My speed test results: 6619/530kbps
Not exactly maxed out, but I'll test again at a better time. I usually get ~3600/500kbs.
06/21/2007
Called about high packet loss and loss of sync about 2 weeks ago. SuddenLink sent 2 techs out over a 3 days period. Both arrived on time and ultimately resolved the problem to be my Surfboard 4200 modem going bad. I bought and installed the new modem and called SuddenLink to register the serial numbers. It only took a few minutes and I was back online, but when I really began to use the net the next morning I saw the speed was very low. DSLR's speed test confirmed I had a 256/128 connection. A call to tech support confirmed that the tech hadn't deleted the old record, and with 2 modems in the system, only the first (old) modem got the correct speed. The tech deleted the old record, speed returned and she said she would talk to the (newbie) tech about the problem.
When you register your modem, before you end your call make sure you have the tech read back the serial numbers to you . There was no problem here with that, but Cox got it wrong and it took much longer to track it down.
11/2/2006
I was a Cox customer for the last 2 years and was satisfied overall with the service. This review will cover the switchover and what has happened since then.
I watch my monitors pretty regularly, and the the one from the New Jersey site used to average in the 20ms range, but after the sale to Cebridge, it slowly crept up to around 100ms, with large swings. Two Sundays ago we were switched to SuddenLink's network and the pings are down into the 30ms range, without the large jumps that occurred on a regular basis.
Yesterday I switched my Cox account info to SuddenLink's, using their 4 step procedure at »suddenlink.net During this I used the Trueswitch software.
I only had one account on the old Cox network, so I went ahead and tried out this feature when I was transferring my Cox account to SuddenLink. I have Outlook, and use many non-Cox mail services, so your mileage may vary if your setup is different.
The first thing Trueswitch does is go through your mail and creates a new folder under Inbox, and then moves a copy of every email folder and its contents to that new folder. This took over 20 minutes for me. Once I found the duplicate folders I deleted them. The originals were unchanged.
Next Trueswitch goes through your Contacts List and sends a "change of address" email to every address in it. 99% of the people in my Contacts weren't even aware of that Cox address, and I spent last night getting "Is this from you?" emails, replies from mailing lists that told me how to really change my address and bounces from "announce only" lists.
Trueswitch seemed to imply it would change the Outlook POP and SMTP settings as needed so I could send mail using SuddenLink servers, but that didn't happen. I changed them later. Their instructions are here: »account.suddenlink.net/selfcare/···ngs.html
These assume you only use their servers, so if you don't, do as they say, except change the settings shown on the 3rd graphic from "Use same settings" to "Log on using" and fill in your SuddenLink account info.
All in all, I wouldn't recommend using this if you use other mail services. If you used Cox for your mail, you may still have to change the settings yourself. It might be good for average users, but if you're experienced, do it yourself.
One last thing, my IP seems to change every 2 days. I've had to install a dynamic IP updater to keep my monitors useful. With Cox, it only changed twice in 2 1/2 years.
member for 13.4 years, 5952 visits, last login: 9 days ago
updated 76 days ago
Comments:
| | Horrible Reliability I cannot count the amount of problems i've had out of Suddenlink here in Greenville, MS. Pay for 30/5MB speeds and only get 30/1.5MB speeds and reported it but nothing was ever done about it, constant outages and problems or lack of quality signal. Horrible support team with little or no helpfulness. | |
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| Review by jmorison - Location: New Bern,Craven,NC
- Cost: $178 per month
Good "Speeds, bundled pricing, installation"
Bad "None"
Overall "Very pleased"
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Switched from CenturyLink DSL after 6 years because they could not provide better than 1.5 MBps speed at my home. Service was very good. Suddenlink bundled pricing with phone and cable will save me about $30/mo compared to prior separate services but now includes free long distance which I was previously putting on the cell phone. Installer was well versed, knew product and ran speed checks on my PC with speedtest.net before he left. I opted for the 10 MBps service for $5/month more, and I'm getting 10.9 or 11 on all subsequent tests with a normal ping of 10 or 11, sometimes up to 25. Arris modem, order placing was fast and efficient with price quotes for the bundle after tax.
5/11 update, only one service interruption for about 1 hour, all users in the neighborhood, speeds consistent at 10.9 down, 1 up on a 10 Mb line. Upstream power does now go up to about 56 most days, where it had been in the 40's before but no effect noticeable on speeds or response. Had the underground line replaced by Suddenlink for problems with TV tiling, service was prompt and followed up by tech who came to the house for the hook-up and checked the signals at all outlets including the modem. Only issues have been with the DVR for the TV freezing but it has never lost recorded programs after a re-boot. Have swapped the box 3 times since going to HiDef but they each have had problems after about 4 months. Luckily, the office is close by, and when you call the Priority number you get the local office during the day. Very good tech support for these TV issues and for internet support by the techs on house visits.
1/12 Update, continued great service, only outage was a short one during Hurricane Irene but once power was restored all was fine. Speeds consistently 10.9 on a 10 line, no more TV issues with the new underground line.
12/12 update, continued great service now upgraded to 15 Mbps, speed tests show 17.5 after the burst to 22+.
7/13 update, still great service, did have to get a replacement modem from them as it would not reset itself after a power or other interruption. Speeds remain consistent at 17+/1.6 Total price listed includes phone, TiVo, internet, bundles.
member for 11.8 years, 4136 visits, last login: a few hours ago
updated 94 days ago
Comments:
| Review by Cabal - Location: undisclosed location
- Cost: $45 per month
- Install: about 3 days
Good "Fantastic tech went above and beyond for install, reliable service, great signal levels"
Bad "n/a"
Overall "I was concerned about having SL as my only choice outside of Austin, but they are heads and tails above TWC."
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Had no issues with a Ceton PCIe 4-tuner card from Suddenlink, have since switched to OTA and cable for Internet at half the price. No problems with speed or reliability on a customer-owned DOCSIS 3.0 modem.
member for 6.7 years, 2874 visits, last login: a few hours ago
updated 103 days ago
Comments:
| Review by AdamKane - Location: Neosho,Newton,MO
- Cost: $89 per month
- Install: about 1 days
Good "Very helpful technical support."
Bad "Kind of pricy for what I have."
Overall "It is pretty good. However, there is much room for improvement."
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I lived in an area where I could not get either DSL or cable. I considered getting satellite internet and T.V. However, I decided to wait until I moved. That way I could get cable internet and T.V. I moved to a place where I could get cable. I ordered the cable and got it the next day. The person I got my information from was very helpful and knowlegeable. The install process went quickly and without problems. The install guys were early (which was cool). I bought a Motorola SB5101 cable modem from Suddenlink. The T.V. and internet connection are unstable. I like the T.V. much better than what I had. Especially since I only had an antenna and converter box. However, I wish Suddenlink had digital cable service in my town. I also wish I could get DVR and on-demand service. I pay $50 per month for 60 analog channels which I don't think is very good. I also pay $30 per month for 3 megabit per second internet. I think this is okay. However it could be better. I am so sick and tired of the outages which occur in GOOD weather!!
member for 3.1 years, 15 visits, last login: 113 days ago
updated 115 days ago
Comments:
| | hmm intresting pricing there. you pay 10 bux less than me for the same tv, i always just get basic cable tv. but the internet is far higher relatively. i'm at 35-40 bux for 10 megs. are you in a rural market? | |
| | | | Re: hmm I live in a town with 10,000 people. | |
| | | mv0093
join:2003-03-14
Bastrop, LA | Re: hmm Wow, they don't even offer Digital Cable in your area? I'm not going to complain anymore after reading your review. : ) I just updated my review b/c we still are on the 8Mb and 10Mb download tiers, but we have Digital and HD available and HD DVRs here. My town only has about 12-13k people. | |
| | | | | | Re: hmm I wish they had the intellistar system for the Weather Channels local on the 8's. | |
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Pete AbelPremium
join:2008-01-15
Saint Louis, MO
kudos:9 Reviews:
·Charter
| with Suddenlink I'm with Suddenlink at Corp. HQ and am vetted to help customers in this forum: »Approved Suddenlink Tech Support Agents. I'd like to ask a senior manager in your area to investigate the service outages you're experiencing, but first would need to confirm the name on the account. You can email me (pete.abel@suddenlink.com) or send me an IM through this forum. | |
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| Review by CoolMan - Location: Charleston,Kanawha,WV
- Cost: $116 per month
Good "Great Price, Quite Reliable, Pretty Fast Speeds"
Bad "Outages occasionally"
Overall "The increase in speeds is nice but they are still behind most other cable co."
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We had Charter until Suddenlink bought them in 2006, in the beginning the Charter-Suddenlink Transition was not great, reliability issues, Etc. We think the price is great for the Internet we have TV and Internet and the price for the Internet is 34.53. That was a 3Mbps Service but now they boosted the speed to 6Mbps for no extra per mo. Upload is usually always around 270Kbps. We usually get about 6300k down/ 264k up. They now offer a 12Mbps down/ 768Kbps up in our area for 59.99/ mo.
-UPDATE: Aug 12th, 2009
Suddenlink has been pretty reliable since the Charter Transition, we have only had maybe 4 short outages total since 2006. We now have TV, Internet, and Phone service all with Suddenlink. The phone service is very clear and for the most part has been very reliable. There TV Service has not changed really at all I think since 2006 they added maybe a total of 5 new HD Channels, picture quality is fine on digital & HD channels, the analog channels however are pretty bad quality.
Today our speed tier was increased from 6Mbps down/ 256Kbps upload to 8Mbps down/ 768Kbps upload  , which the increase is nice but its still well behind the other cable companies. Other companies have deployed DOCSIS 3 and increased speeds a lot more, while Suddenlink is still DOCSIS 1.1 in my area... Regardless the increase in speeds are nice and I'm sure Suddenlink will eventually upgrade to DOCSIS 3 in my area, but for now I am definitely happy for the speed increase!!! Also the price of the internet as of YET has not increased since the speed upgrade
-UPDATE: September 20th, 2010
We still have Suddenlink TV and High Speed Internet, we have had probably 3 outages that were several hours long since my last review. We canceled there phone service in May 2010 in favor of a land line from Verizon due to a few more outages then our liking. We then switched to Fibernet once Frontier acquired the landlines due to some billing practices we didn't like. Anyway Suddenlink has increased the internet speeds for no extra charge from 8Mbps download/768Kbps upload to 10Mbps download/1Mbps upload. They have added about 5 HD Channels since my last review although they should be adding 20-30 more once the "Project Imagine" upgrade is complete in my area which will probably be late December 2010 or early January 2011.
-UPDATE: December 15th, 2010
As of today I still do not have any new HD Channels, all the 2-99 analog channels are still live, I have been told now that my area's "Project Imagine" upgrade is now NOT until January 25th, 2011, Who knows really it may end up changing again.
This past Monday, Suddenlink announced they were raising pricing on Double/Triple Play Bundles, equipment, and a few other misc. charges. I of course am not very happy about this so because of this my RATINGS for Suddenlink will be lowered to compensate for this increase.
-UPDATE: January 5th, 2011
I have canceled Suddenlink service due to moving out of the serviced area.
member for 5.7 years, 194 visits, last login: a few hours ago
updated 145 days ago
Comments:
| Review by Zorack - Location: Fayetteville,Fayette,WV
- Cost: $150 per month
Good "ok"
Bad "not too bad"
Overall "over priced cable tv"
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raising prices every year and not having the option to pick and choose what channels I want,same ole same ole every year.
member for 11.8 years, 5423 visits, last login: a few hours ago
updated 174 days ago
Comments:
| | Suddenlink is crap Saw a commercial today for suddenlink, stating weather didn't effect their service. What a complete lie. If it even drizzles, the Internet goes out and the tv is worthless. Glad I don't use a home phone or I'm sure I'd be pissed about something with that. Overall, I'm done with suddenlink, a dish can't be this bad tv wise nor this slow, Internet wise. If you have a choice, any choice at all, don't use suddenlink. | |
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:since suddenlink bought out NPG Cable I have had nothing but trouble. Service guys come out on time but still have not fixed the promblem. Am paying a hefty price for the bundle but can not rely on the service. Some days have to reset the modem in excess of 6 times. Of course service goes out at the worst times. But I still have to pay and receive no compensation for my frustration or lost jobs because my service dropped in the midst of a call,IM,etc. this has been going on for over a year. 
