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Suddenlink page on DSLReports
Six Month Rating

Reviews:
bullet 417 reviews (118 good) (182 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by anklosaur See Profile

  • Location: Tyler,Smith,TX
  • Cost Contract price not specified.
Good "Some reps actually care"
Bad "Spotty, spotty, spotty support"
Overall "Will do if it's all you can get... getting better"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Quick note, service has been getting much better but they've a long history of poor service and customer support ball dropping to overcome. When it works, it works well. They need to continue building infrastructure, adding bandwidth and weeding out the employees who don't know what they are doing. More HD content please... much more. Website is ok if you are already subscribed but it's almost impossible to add/start services, and trying to find out how much it will cost you is impossible from the website.

member for 11.1 years, 1677 visits, last login: 3 days ago
updated 30 days ago

Comments:
SDLashley1

join:2011-07-19

Suddenlink Help

Hello - My name is Ashley, and I'm with Suddenlink, and approved to help customers in this forum (Approved Suddenlink Tech Support Agents). If you're experiencing any current issues with your service at this time, please feel free to email (ashley@suddenlink.com) or IM me with your account address and the name on the account, and I'd be happy to escalate the issue to the attention of senior Management for your area.

Review by DataDoc See Profile

  • Location: Greenville,Pitt,NC
  • Cost: $75 per month
  • Install: about 1 days
Good "Rare outages over past 7 years, speeds are as advertised."
Bad "Had to bury my own cable from box to house."
Overall "Rough switchover from Cox, settled down and smooth sailing ever since."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

08/20/2013
Moved out of state, cancelled service.

07/21/2013
Other than the occasional 2 am outage for maintenance, I've had solid, reliable, performance since my last review.

08/01/2012
Switched to Suddenlink Business account due to business requirements. Works fine, once fixed IP was assigned.

12/23/2011
Speed as advertised, rare outages for a few minutes/hours. Happy with service.

05/07/2011
Speeds are as advertised, no outages in 2 years. Very satisfied.

12/30/2009
Rebooted modem last night, now have 10/1MB speeds. Only one outage, for about 3 hours, since July.

07/28/2009
Only about a half dozen outages, indicated by my DSLR Monitor showing gaps. Most of these were caused by turning off my PC during thunderstorms.

Overall, good service.

10/17/2008
Speed has gone up to 8MB down, still 512 up. Newsserver sometimes has been erratic, but it looks load related.

Only one or two outages, most I didn't notice, except that my DSLR Monitor showed gaps. Even these may have been caused by my turning off my PC during thunderstorms.

Overall, good service.

04/13/2008
A few minor outages in the last year, none more than a couple of hours long. Calls to support have been answered courteously and accurate explanations were given.

I have switched to OpenDNS and other mail servers (alternate ports for sending, as regular ones are blocked) to avoid SuddenLink's overloaded ones.

Overall, since I only rely on SuddenLink for the connection, I like the service.

09/07/2007
I called support this afternoon and complained about new accounts getting speeds loyal customers had to wait for, and the mumbo-jumbo you did with your account. She explained the policy was given to them, blah-blah-blah. I thanked her and asked to speak to a supervisor to register my complaint. I was on hold for about 3 minutes, and then she returned, she told me the supervisor wasn't available, and that she had turned on the upgrade for me.
And, so she had.
My speed test results: 6619/530kbps
Not exactly maxed out, but I'll test again at a better time. I usually get ~3600/500kbs.

06/21/2007
Called about high packet loss and loss of sync about 2 weeks ago. SuddenLink sent 2 techs out over a 3 days period. Both arrived on time and ultimately resolved the problem to be my Surfboard 4200 modem going bad. I bought and installed the new modem and called SuddenLink to register the serial numbers. It only took a few minutes and I was back online, but when I really began to use the net the next morning I saw the speed was very low. DSLR's speed test confirmed I had a 256/128 connection. A call to tech support confirmed that the tech hadn't deleted the old record, and with 2 modems in the system, only the first (old) modem got the correct speed. The tech deleted the old record, speed returned and she said she would talk to the (newbie) tech about the problem.

When you register your modem, before you end your call make sure you have the tech read back the serial numbers to you . There was no problem here with that, but Cox got it wrong and it took much longer to track it down.

11/2/2006
I was a Cox customer for the last 2 years and was satisfied overall with the service. This review will cover the switchover and what has happened since then.

I watch my monitors pretty regularly, and the the one from the New Jersey site used to average in the 20ms range, but after the sale to Cebridge, it slowly crept up to around 100ms, with large swings. Two Sundays ago we were switched to SuddenLink's network and the pings are down into the 30ms range, without the large jumps that occurred on a regular basis.

Yesterday I switched my Cox account info to SuddenLink's, using their 4 step procedure at »suddenlink.net During this I used the Trueswitch software.

I only had one account on the old Cox network, so I went ahead and tried out this feature when I was transferring my Cox account to SuddenLink. I have Outlook, and use many non-Cox mail services, so your mileage may vary if your setup is different.

The first thing Trueswitch does is go through your mail and creates a new folder under Inbox, and then moves a copy of every email folder and its contents to that new folder. This took over 20 minutes for me. Once I found the duplicate folders I deleted them. The originals were unchanged.

Next Trueswitch goes through your Contacts List and sends a "change of address" email to every address in it. 99% of the people in my Contacts weren't even aware of that Cox address, and I spent last night getting "Is this from you?" emails, replies from mailing lists that told me how to really change my address and bounces from "announce only" lists.

Trueswitch seemed to imply it would change the Outlook POP and SMTP settings as needed so I could send mail using SuddenLink servers, but that didn't happen. I changed them later. Their instructions are here: »account.suddenlink.net/selfcare/···ngs.html
These assume you only use their servers, so if you don't, do as they say, except change the settings shown on the 3rd graphic from "Use same settings" to "Log on using" and fill in your SuddenLink account info.

All in all, I wouldn't recommend using this if you use other mail services. If you used Cox for your mail, you may still have to change the settings yourself. It might be good for average users, but if you're experienced, do it yourself.

One last thing, my IP seems to change every 2 days. I've had to install a dynamic IP updater to keep my monitors useful. With Cox, it only changed twice in 2 1/2 years.

member for 13.9 years, 6074 visits, last login: a few hours ago
updated 36 days ago

Comments:

Tyrind

@suddenlink.net

Horrible Reliability

I cannot count the amount of problems i've had out of Suddenlink here in Greenville, MS. Pay for 30/5MB speeds and only get 30/1.5MB speeds and reported it but nothing was ever done about it, constant outages and problems or lack of quality signal. Horrible support team with little or no helpfulness.

Review by jdmm72 See Profile

  • Location: Nitro,Kanawha,WV
  • Cost: $55 per month
  • Install: about 15 days
Good "Bill comes regularly. Speed is good right now."
Bad "Bad techinical support. 4+ months to fix speed issue."
Overall "When it works correctly, it is good."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

3/5/2014: Looks like Suddenlink got my connection back to tip top shape.

If you want reliable speeds, go with DSL. The variation in the connection speed is not present, but neither is the higher speeds of cable.

If you want speed/performance, then SL cable is the choice. The speed does vary, but it still is much faster than DSL on average.

First try 2005: I had Verizon for telephone, Dish Network for TV, and SL for internet (1.5Mbps). Pretty happy with internet service.

When SL offered telephone service, reduced my telephone bill substantially, so I subscribed. A few good months, then....

Frequent phone issues, no dial tone, but still had internet, many customers effected, but stated resolution times of 2 hours often stretched to 12-24+ hours. My wife decided that we would switch to a traditional telco because house alarm didn't work when phone was out. Switched to Verizon ADSL and telephone service. Expensive, but it always worked. After 2 years with Verizon, switched to Fibernet (who was bought by nTelos wireline, and became Lumos) an ILEC, for same service but cheaper (and a static IP address.) Had billing issues with Fibernet (stopped recieving bills, but not late fees.)

Second Chance: June 2011: Switched back to SL for faster internet, and phone. Fibernet ADSL was rated at 3Mbps (honestly got 3.5Mbps), and SL offered 10Mbps. Fibernet ADSL/telephone bundling was $50/mo ($60 after tax and fees), SL was $55/mo ($67 after tax and fees.) All good until...

February 2012, slow speeds, frequent internet and telephone disconnects, and no resolution to problems.

Now it is June 2012, still slow speeds, telephone service is finally stable, but internet is averaging about 3.5Mbps, and goes down to 1Mbps during peak internet hours. Not acceptable.

Had truck rolls in February, 2 in March, and one in April 2012. Cabling has been replaced, outside interface box has been replaced. Cable terminations have been replaced, coupler in attic has been replaced. Was supposed to have one in May, but college finals and graduation were more important. Had appointment set up on June 5, for June 15 that I couldn't make. Technicians have always said the signal to my house is good.

Called yesterday (6/21/2012) and the support agent actually said, "we haven't had a technician to your house in over a month," when arguing that they can't assume a infrastructure issue. So, I'm supposed to have a Suddenlink technician invade the privacy of my house once a month, waste time on the appointment window, and be happy with that.

So, what has been the subject of the blame game? House wiring (techs say my signal is good, and only thing hooked to SL cable is the SL modem, as TV is Dish Network, and SL ran the cable to the attic themselves, then did reuse a cable that goes to a wall plate that originates in the attic), Cisco 851 Router (SLs first troubleshooting step is to remove router, which DOESN'T fix ANY issue, and causes line monitoring to stop), Computer (speed is also slow on our Sony Blu-Ray player, even with computers off), but I've been assured it's not infrastructure on multiple occassions.

My personal assessment is that the infrastructure and equipment is saturated. SL only offers DOCSIS 2.0 telephony modems, which only bind on one channel, whereas DOCSIS 3.0 can bind multiple channels. That is only my assessment though, and I'm a Telco tech, not a cable tech, so take it with a grain of salt.

Evidence to back up my assessment...

From modem event log, 2 recurring messages (These messages make up the majority of the events)
1. No Ranging Response received - T3 time-out
2. Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout

The common factor between these 2 messages. High CMTS utilization. T4 indicates possibly >95% CMTS utilization. Recommended range is 80%

According to »volpefirm.com/docsis-101/docsis1···tenance/,
"A final note, T3 and T4 impairments are always within the DOCSIS network inclusive of the CMTS and cable modems. In fact it is the cable modems themselves that are doing the counting and alerting of T3 and T4 timeouts. This is one time that the IP network behind the CMTS is not to blame for any of these errors. No finger pointing on this one!"

What this says, it's Suddenlink's own DOCSIS network itself, not my network, not the Internet itself. So, it is in Suddenlink's network between their customer premise Cable modem and their CMTS inclusive, nothing on my side.

In a nutshell, they OVERSOLD their network.

6-22-12: Had a tech come out today, replaced the modem, all good for a few hours, now back 1-2Mbps.

7-2-12: Had a "Supervisor" tech come out, and ask about speeds right now at 6:00PM, and when they were alright, he left, telling me to call back when I had a problem.

7-5-12: Down to 5-6Mbps again, still no resolution, and SL only offers to send another tech out. IT'S THE OVERUTILIZED NETWORK!!!!

7-6-12: Checked my bill, I was charged $39.68 for a service call to replace SUDDENLINK's modem, which DID NOT fix the issue, also my internet fees were supposed to be refunded, and that didn't happen either.

7-7-12: Still going down to 1Mbps at night. Contacted tech support AGAIN, they just flat out refused to help, stating that I was being affected by an outage. Sent email to Pete Abel asking for assistance. We'll see.

7/12/12 - 7PM, connection running at about 0.4Mbps (4% of my rated speed) for the rated speed of 10Mbps. WOW!!! Suddenlink supposedly is going to split the node, but was told that it could take months. Serious considering move back to "slower" 3.5Mbps DSL, as 3.5Mbps is still faster than 0.4Mbps on 10Mbps rated cable.

7/13/12 - Back to 1.4Mbps, awesome, so glad I subscribed to 10Mbps.

7/18/12 - WOW Seldomlink upgraded my service to 15Mbps, what is my throughput at 10:00 PM? Oh, between 3-5Mbps. SeldomLink, You rock!!!! Uploaded 2 speedtest imaged (From SeldomLink's own servers).

7/19/12 - So, my speeds have been pretty stable since 6:00PM at 250Kbps. I cannot use my phone and internet at the same time. I either have phone service or internet service, like back in the Dial-up days. Currently I chose to have phone service, because I can tether 3 times faster through my nTelos cell phone than with my cable modem.

7/26/12 - Local tech supervisor came out, installed a DOCSIS 3.0 modem in addition to telephone MTA. Now I am getting rated speeds consistantly. Things are looking much better, hope it keeps up.

8/13/12 - Things still looking good, updating review to reflect that fact. Had some billing issues, but all worked out, but spent another hour on the phone to fix it.

11/30/12 - Screwed up billing again for October and November, overcharged by $20 per month. Spent 20 minutes on hold, 30 minutes total.

Check my connection in the monitor group for Suddenlink at »/testhistory?view=83 with the DSLreports speedtests shown. Here is a link to the Speedtest.net page showing the recent results »www.speedtest.net/results.php?sh···db&ria=0

12/24/2012 - No internet service, no phone service, no ETA at call center (thank God for Cellular and Mifi's). Came back that evening.

12/27/2012 - Internet speeds at .3Mbps on 25Mbps connection. Not happy. Called SL, may have been a fire for some building of some company that may have burnt a cable or fiber somewhere, that may be affecting you. Yep, pretty much that vague.

1/3/2013 - Internet and phone out, no estimated time for fix.

3/21/2013 - Been a fairly uneventful time. The service is currently working pretty good for the last couple of months. Some ratings were raised to reflect.

4/1/2013 - Got a bill stating that my bill was past due and threatening termination. What is the past due balance, you may ask? $18.73. Suddenlink once again FAILED to apply the $20 monthly credit. I can't dock tech support/customer service anymore points, it's already at the bottom. Already on a phone hold for 12 minutes (without having spoken to a live person), to inquire about my bill at 12:34 PM on MONDAY April 1, 2013, a non-peak time.

2/28/2014 - Again internet speeds are drawing down to 200-400 Kbps with loss of telephone service. I DO NOT RECOMMEND SUDDENLINK, but very few alternatives available. I have called and we are now treating this as a new problem, EVEN THOUGH the ORDERED node split NEVER occurred.

3/5/201 - Connection back to expected shape after local management called. Some work at the CMTS was done and the connection has been stable all day, even during peak hours. Thanks to Pete Abel for making this happen.

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member for 12.1 years, 324 visits, last login: 38 days ago
updated 42 days ago

Comments:
Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
kudos:12

Maybe I can help

I'm with Suddenlink at HQ and I'm approved to help customers in this forum (»Approved Suddenlink Tech Support Agents). If you'll email (pete.abel@suddenlink.com) or IM me the name on the account, I'd be happy to escalate this issue to the attention of senior management for your area.
jdmm72

join:2002-02-12
Nitro, WV

Argggg!!!

Still drawing down to 5Mbps with no computer but my desktop on the link.
jdmm72

join:2002-02-12
Nitro, WV
Reviews:
·Suddenlink

Speed test results from 7/12/12

Speedtest.net
TEST_DATE TIME_ZONE DN UP PING SERVER
7/12/2012 20:10 EDT 7.19 1.04 79 Harold, KY 50
7/12/2012 20:20 EDT 1.62 1.02 68 Harold, KY 50
7/12/2012 20:21 EDT 2.86 1.03 79 Harold, KY 50
7/12/2012 20:39 EDT 7.11 1.04 77 Harold, KY 50
7/12/2012 20:40 EDT 2.73 1.03 75 Harold, KY 50
7/12/2012 20:44 EDT 1.35 1.05 73 Harold, KY 50
7/12/2012 20:49 EDT 1.57 1.02 82 Harold, KY 50
7/12/2012 20:55 EDT 1.91 1.01 75 Harold, KY 50
7/12/2012 21:02 EDT 1.38 1.04 75 Harold, KY 50
7/12/2012 22:36 EDT 4.04 0.67 439 Harold, KY 50

Testmy.net
Date Direction Speed in Mbps
7/13/2012 00:00 DN 10.05
7/12/2012 23:30 DN 7.42
7/12/2012 23:00 DN 2.02
7/12/2012 22:30 DN 0.77
7/12/2012 22:27 DN 1.03
7/12/2012 22:21 DN 0.81
7/12/2012 22:16 DN 0.74
7/12/2012 22:10 DN 0.75
7/12/2012 22:05 DN 4.04
7/12/2012 22:00 DN 1.7
7/12/2012 21:54 DN 0.75
7/12/2012 21:49 DN 0.94
7/12/2012 21:43 DN 0.72
7/12/2012 21:38 DN 2.72
7/12/2012 21:33 DN 0.94
7/12/2012 21:29 DN 0.77
7/12/2012 21:27 DN 0.34
7/12/2012 21:21 DN 2.89
7/12/2012 21:16 DN 0.5
7/12/2012 21:10 DN 0.66
7/12/2012 21:05 DN 4.14
7/12/2012 21:00 DN 0.76
7/12/2012 20:55 DN 0.92
7/12/2012 20:49 DN 0.9
7/12/2012 20:44 DN 0.96
7/12/2012 20:38 DN 3.08
7/12/2012 20:33 DN 0.75
7/12/2012 20:27 DN 0.81
7/12/2012 20:22 DN 3.9

tech101

@184.21.36.x

not a tech in your area but would like to help

I noticed your post and just wanted to ask a few quick questions
first is the hardline outside your home aerial or underground? did the techs go back through the hardline if so how far have you spoke to any of your neighbors and are they having the same issues you are the times I have ran into this and it not having been a house issue comes down to just a couple things one there's either an area in your main line feeder/trunk with water damage or heavy squirrel chews on it don't know if this helps but it may be a good idea to bring it up to the next tech out
jdmm72

join:2002-02-12
Nitro, WV

Re: not a tech in your area but would like to help

The node was overloaded, and I was forced to use a DOCSIS 2.0 modem because of telephony. They installed a separate DOCSIS 3.0 modem, in addition to the telephony modem, and speed issues are fixed, as I can bond to multiple unused channels.
jdmm72

join:2002-02-12
Nitro, WV
Reviews:
·Suddenlink

Flaky service.

Speeds today as of 12/27/2012 are averaging about .30Mbps. Yee Haw, glad I'm paying for 15Mbps internet service and am set up for 25Mbps service.

On 12/24/2012, had a day long outage with no explanation from SL, other than there is an outage.

lvlill3r

@frontiernet.net

Switch to frontier Vdsl or bonded HSI

Switched to Fronter Communcations Bonded 24meg service from seldomlink and my connection has never been better

Review by Turbo Mach 5 See Profile

  • Location: San Augustine,San Augustine,TX
  • Cost: $50 per month
  • Install: about 1 days
Good "Speed"
Bad "Price"
Overall "If you stay on them, they'll eventually fix it..."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·AT&T DSL Service
Ordered late October (10/1 the fastest they offer here in San Augustine), finally got it stable mid November. During that time speeds were great in the morning but come the evening: no. Would drop to ~1 Meg service. Not good at all. Called a couple times, tech came out and fixed it (changing the filter and resetting all the way into town) but still had the same problem. Well one night Suddenlink called me back, asking if I still had the trouble. Told them yes and that possibly the line that runs from the pole to the house is the issue (been up there for over 10 years). Replaced the line, reset everything back into town and haven't had an issue since (apart from the occasional drop but that's to be expected). Suddenlink has a bad reputation in this town for their cable TV though but I didn't order that, just Internet. So long as it's stable, stays stable and fast (and hey, maybe even get faster for the price I pay), I will be with Suddenlink for a bit.

Got an Arris DOCSIS 3.0 modem. Install was pretty clean and quick.

Update as of 2/23/2014

I went on and replaced the modem about a year ago with a Motorola SB6121. Great little box. Saves me some $$$ with the rental fee. Then about a few days ago, we got bumped from 10/1 to 15/1.5. And honestly I'm seeing it go a little higher. Keep on trucking Suddenlink. MUCH better than AT&T in this town now!

member for 5.8 years, 80 visits, last login: 20 days ago
updated 52 days ago

Comments:

Review by gatorkram See Profile

  • Location: Winterville,Pitt,NC
  • Cost: $105 per month
Good "The good points are that there are no real bad points"
Bad "The phone service doesn't offer free calling to Canada"
Overall "Best price/package you can get in the area."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

Overall everything seems to be running about the same as when this area was run by cox.
About the only things I have to complain about are the lack of higher speed options, and telephone.

--update--

They now have a 10/768 package, and rumors to be more in the works for upstream speeds
They also offer telephone now, but I have yet to get it.

--update--

They now have a 50/3 package, which I subscribe to, and have been very happy with.
And they also offer home security packages

--update-- 2/12/2014

They now have a 107/5 package, which of course I subscribe to. It's 105 a month with
cable service. Love it. Wish it had more upload and more cap.

member for 11.7 years, 4790 visits, last login: a few hours ago
updated 63 days ago

Comments:

Review by jmorison See Profile

  • Location: New Bern,Craven,NC
  • Cost: $1184 per month
Good "Speeds, bundled pricing, installation"
Bad "None"
Overall "Very pleased"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

Switched from CenturyLink DSL after 6 years because they could not provide better than 1.5 MBps speed at my home. Service was very good. Suddenlink bundled pricing with phone and cable will save me about $30/mo compared to prior separate services but now includes free long distance which I was previously putting on the cell phone. Installer was well versed, knew product and ran speed checks on my PC with speedtest.net before he left. I opted for the 10 MBps service for $5/month more, and I'm getting 10.9 or 11 on all subsequent tests with a normal ping of 10 or 11, sometimes up to 25. Arris modem, order placing was fast and efficient with price quotes for the bundle after tax.

5/11 update, only one service interruption for about 1 hour, all users in the neighborhood, speeds consistent at 10.9 down, 1 up on a 10 Mb line. Upstream power does now go up to about 56 most days, where it had been in the 40's before but no effect noticeable on speeds or response. Had the underground line replaced by Suddenlink for problems with TV tiling, service was prompt and followed up by tech who came to the house for the hook-up and checked the signals at all outlets including the modem. Only issues have been with the DVR for the TV freezing but it has never lost recorded programs after a re-boot. Have swapped the box 3 times since going to HiDef but they each have had problems after about 4 months. Luckily, the office is close by, and when you call the Priority number you get the local office during the day. Very good tech support for these TV issues and for internet support by the techs on house visits.

1/12 Update, continued great service, only outage was a short one during Hurricane Irene but once power was restored all was fine. Speeds consistently 10.9 on a 10 line, no more TV issues with the new underground line.

12/12 update, continued great service now upgraded to 15 Mbps, speed tests show 17.5 after the burst to 22+.

7/13 update, still great service, did have to get a replacement modem from them as it would not reset itself after a power or other interruption. Speeds remain consistent at 17+/1.6 Total price listed includes phone, TiVo, internet, bundles.

1/14 update, new modem resolved all resets, no interruptions since. Speeds still 17+/1.6 on a 15/1.5. Excellent tech support on a high upstream power issue (55 to 58), found it to be an older small analog TV on the cable. New LCD TV, power down to 44-48.

member for 12.3 years, 4321 visits, last login: a few hours ago
updated 91 days ago

Comments:

Review by Zorack See Profile

  • Location: Fayetteville,Fayette,WV
  • Cost: $150 per month
Good "ok"
Bad "not too bad"
Overall "over priced cable tv"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Both television and my internet have been pretty solid for quite a while now,but like utilities they raise their rates far too often when it exactly isn't needed,it's greed plain and simple.

member for 12.3 years, 5660 visits, last login: 1 days ago
updated 96 days ago

Comments:

DontUseThem

@mycingular.net

Suddenlink is crap

Saw a commercial today for suddenlink, stating weather didn't effect their service. What a complete lie. If it even drizzles, the Internet goes out and the tv is worthless. Glad I don't use a home phone or I'm sure I'd be pissed about something with that. Overall, I'm done with suddenlink, a dish can't be this bad tv wise nor this slow, Internet wise. If you have a choice, any choice at all, don't use suddenlink.






Review by AricBrown See Profile

  • Location: Amarillo,Potter,TX
  • Cost: $65 per month
Tech Support:
Services:
Value for money:
(ratings match consensus)

The are ok, This was a Cox area and they had just upgraded everything. Then sold it to suddenlink. If it wasnt for the stupid money making caps it would be good.

member for 11.3 years, 2531 visits, last login: 3 days ago
lodged 104 days ago

Comments:






Review by Thanatos3 See Profile

  • Location: Bryan,Brazos,TX
  • Cost: $67 per month
Good "It handles our heavy use"
Bad "Caps are ridiculous for people who stream"
Overall "I'll be switching back to Verizon with 2 DSL connections with no caps for less per month than Sudden Link"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

We were happy with the service for the most part. The service drops once or twice a week and we have to reset the connection, but that's not too big of a hassle. The service keeps up with our streaming TV and games. We have the 30mb package for $70ish a month. Order and install were fine, techs were good when our line was cut, we use Motorolla modem and Netgear router.

We got hit with a excessive usage fee and will be dropping the service. I don't see our usage going down any time soon as technology advances, and I dang sure didn't buy HDTV's to stream at poor quality.

FIOS is not available here but Verizon DSL is and we'll be getting two lines piped in for less than the service charges at Sudden Link.

The bottom line: for a $24 fee, Sudden Link loses $230/month in total service charges (2 homes and cable tv)... I guess I wasn't a good enough customer even though we paid them around $10,000 the past decade or so (without collections issues). The usage caps are not really reasonable IMO, especially for good paying customers.

member for 8.4 years, 18 visits, last login: 105 days ago
updated 123 days ago

Comments:

Review by dhudson1984 See Profile

  • Location: Charleston,Kanawha,WV
  • Cost: $126 per month
Good "Fast, solid, and reliable "
Bad "None"
Overall "Recommended!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

We've had Suddenlink Internet for a total of 5-6 years. Other than some storm damage or maintenance that happens once in a while,the connection has always been rock solid & reliable! They're the only company that have the most reliable and fastest speeds available in our area and state for residential customers. I would definitely recommend Suddenlink if they're available in your particular area! If for some reason you happen to have reliability issues, I would recommend also PMing or Emailing SDL L3Tech from the forums as he can track down any routing issues or packet loss that may occur and get it fixed on his end or get the local engineering/tech team on it. Most of the time the reoccurring problem you may have can not be detected by a local lower level tech, so this is the route you need to take if you ever experience any such problem! You won't regret it after the issue gets resolved!



member for 6.2 years, 1972 visits, last login: a few hours ago
updated 129 days ago

Comments:
Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
kudos:12

1 recommendation

Thanks for the review

Thanks for taking time to publish a review and for being our customer. I'm glad to hear SDL L3Tech has been able to help you, like he has many others in this forum.
dhudson1984

join:2008-01-04
Charleston, WV

1 edit

Re: Thanks for the review

No problem, Pete! Good to hear from you again. There should be a whole lot more people such as SDL L3Tech that people can reach out to and get their routing issues, and outside plant issues corrected.