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All reviews of TBayTel


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Ad-hoc TBayTel Forum
Canadian Forums

Reviews:
read 2 reviews (1 positive) (1 negative)
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Review by Thunder309 See Profile
UPDATED: 220 days ago
member for 8.7 years, 840 visits, last login: 174 days ago


Thunder Bay,ON
$38 per month
about 2 days
"I can host a web server. Speed is as advertised - overhead. Little down time and almost always announced - upgrades."
"None"
"An independent company. I get discounts for DSL, phone, long distance, cellular!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

    Tech support is available 24/7 and I had help with my router even though they are not obligated to assist with customer-owned equipment.
    I like the idea of supporting our very successful independent local phone company -it's a win win situation for all.

    I can't wait until they begin to offer an entertainment package to compete with the present EXPENSIVE MONOPOLY- Shaw Cable

    Followup comments:
    Forums » comments on review of TBayTel






»next review in page (previous review)
Review by BrickHost See Profile
Posted: 3.1 years ago
member for 5 years, 128 visits, last login: 18 days ago


Canada
$39 per month
about 14 days
Sprint
"Included accessories, no contract term"
"Very poor reliability, non-existent tech support, poor installation guides"
"Choose Shaw X-Treme Instead"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

    I setup a DSL connection from TBayTel at my home to run in tandem with my cable connection. If the DSL were faster and equally as stable I would have happily switched and saved $10-15 a month.

    They needed close to two weeks before I could go and pickup a modem. No onsite installation with this Teleco. I'm not sure why it took so long, but it was over the summer, so maybe their tech was on holidays.

    However, after finally getting the DSL modem to work with my router, the installation guide included was a few photocopied pages, mainly focusing on Windows 98.

    While faster with some server, especially those in Minnesota and Illinois, the speed was the same as my cable connection. But, after two weeks, with the connection failing a half hour to an hour a week, the connection died for three days straight. I spoke to friends and their DSL connections were also down. I tried dealing with tech support, but the "24 Hour Internet Help Line" is really just a recording from 6PM to 9AM.

    I cancelled the DSL a few days later, and have since upgraded my cable connection to X-Treme. I won't even give DSL from TBayTel a second thought, it's a waste of time.

    Followup comments:

    Phukurnutz

    @tbaytel.net

    Shaw Schill?

    I know for a fact TBayTel staffs their internet helpline 24 hours per day. So your first myth is debunked.

    You also claim that Shaw Extreme is better... I say for the extra money you are paying it better be faster! TBaytel DSL is $37.95 a month plus tax and if you bundle it with other services you save $10.00 a month. Shaw Extreme is $50.95 and drops to $42.00 a month when bundled. TBayTel DSL is a direct connection to the internet. On Shaw you share the bandwidth with others on your node, so when it's busy your speed to the headend (internet) decreases appreciably. Shaw also only has 6 nodes to cover the whole city... the same number used in small towns like Kenora.

    I've used both services and TBayTel is a better choice for a number of reasons... TBayTel's ping times are faster, thus faster internet and gaming... TBayTel also doesn't limit downloads or shape traffic... they offer local customer support... they give a large dividend to the city thereby keeping your taxes down... they employee over 400 people and pay their workers well...

    Both companies are at the mercy of the open internet, I'll take the faster internet surfing and lower ping times of TBayTel any day of the week over Shaw any day of the week.

    Phukurnutz

    @tbaytel.net

    Re: Shaw Schill?

    I must also bedunk the theory that TBayTel doesn't offer on-site installs. Completely untrue! You are given the option of home install which is super easy or a qualified installer will visint your home or business to install and test the product for you.
    Forums » comments on review of TBayTel


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