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Review by toto50 
UPDATED: 2.7 years ago
member for 3.4 years, 35 visits, last login: 1.3 years ago
 Saint John,NB
 $39 per month (12 month contract)
 about 20 days
 "Telephone Support"
 "Most have been resolved"
 "Long time getting here but one Manager followed thru! Service is OK now"
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After more than 2 years of trying to have my service repaired it now approaches closely the advertised speed. Thanks to a dedicated employee who made it his quest to see the problems resolved. Third World quality phone service has been repaired and now sounds good as a result and of course the DSL improved significantly. I truthfully was about to pull the plug and consult the CRTC to settle the issue but "Derrick" of Aliant's ICT Group Miramichi,NB went the distance and it appears his persistence paid off. I can honestly say that they have retained a customer who would have left for Rogers in all likelihood. They made additional adjustments in my favour as well so as noted I am a very happy camper now. Some advice, after a few attempts don't give up. I tried probably 10 times (had service people, line conditioners and lord knows who else come by to no avail)before I emailed the last agent and insisted on contact with their Supervisor/manager. It was then that I had the good fortune to speak with the right man. So a story of miserable service has been transformed into one of satisfaction. Hang in there if you have problems there are people out there who still know what customer service is all about. I hope Derrick doesn't mind me mentioning his name. He is what customer service is all about. Thanks, Brad G
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Review by kaj27
Posted: 4.9 years ago
member for 4.9 years, 10 visits, last login: 4.8 years ago
Saint John,NB
$44 per month (12 month contract)
about 5 days
"Easy Setup, Faster than dial-up"
"Unreliable speeds, Terrible customer support, Crazy price for the speed"
"Quick way to get DSL, Not worth it in the end."
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Where to start....
Aliant seems to think they can claim 3mbps and only give you 2mbps....and its Okay. They customer support couldnt fix my email problem, They kept blaming my computer...even after trying several computers.
The speed is terrible, Sometimes I get a GREAT connections....most of the time I only get 1.5 to 2.0 Mbps. And they wont help me becuase its an Okay speed.
For the price of Aliant "High-Speed" You could get Rogers.....Might as well eh?
They should be offering more for our money, not just crappy tech support, crappy connections, and a crappy modem. Gotta spice it up people.
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Review by steward
Posted: 5.5 years ago
member for 5.8 years, 87 visits, last login: 2.6 years ago
Saint John,NB
$44 per month (12 month contract)
about 5 days
"always up good speed down load and now upload"
"none"
"great service fot the price"
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i have what is called ultra high speed and it works very well. iam very close to the c.o..uploads were down avg..speed 256kbs called tech. support and with in two days a tech. was at my house 8:30 am swapped modems and uploads on the new mainstreetxpress are well over 400 kbs.. down stream stays about 2300...2400 kbs
no complaints here ...
dynamic ip
using pppoe in xp pro and xp home on oter and windows 98 an the 733
all work well
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Review by Kr0m
UPDATED: 6.8 years ago
member for 9.1 years, 216 visits, last login: 2.6 years ago
Fredericton,NB
$46 per month
about 6 days
 Bell Canada
"Fast email, and sometimes fast surfing."
"Horrible speeds and pings in the evenings."
"I had a similar experience with Rogers, might end up going back."
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I'm lucky to get 240KB/s down and 60KB/s up. Its $39.95/mnth +tx for unlimited usage, ONLY one email account, ONLY 5 mb of webspace. I've had it installed a few times because I've moved, two installs were quick and painless, the latest one became a bit troublesome. I could only get 120KB/s down, come to find out I had to change my MTU settings, the installer didnt know anything about it and just blamed my poor download speeds on line conditions. They supply the modem and its part of your monthly fee. The modem I was given is a Mainstreet Express 27020. If you wish to connect additional computers to the internet from your home, NBTel encourages you to get an extra IP for an extra $10.00 +tx/mnth. There are ways around this though. The last while the service, reliability, tech support has been degrading. Users are left in the dark for some time on outages(they do have a network status page which sometimes is helpful). Alot of problems are caused by NBTel working on their equipment and not letting people know about it. Connections are unlinking at random intervals. There's a long waiting list now to get it installed. The delays of installment are blamed on the fact that their supplier is short equipment. Some people have been told that there are no more IPs available in their area at the present time and will have to wait. Transfering files can be a pain, especially for new users. We constantly have to be updating our programs to the external IP. Lately for certain areas certain ports are being blocked, for example Netmeeting can not be used. Large downloads tend to die off and have to be restarted. All in all the service isn't too bad for the money, especially when you compare it to dialup, but the hassels that come along with it aren't worth it sometimes. Theres no other High Speed provider in NB yet so most people put up with all the problems. Rogers @home is soon to be implemented and I expect there will a number of people "jumping ship"
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I just came back to NBTel from an even worse experience with Rogers. I guess we can't escape the issues providers have sometimes. The problems I was having with Rogers by far, out weighs the problems I had with Vibe.
Goto »/dsl_diary/other/228391 to check it out.
Anyways, the new Vibe/ Aliant High speed review...
I ordered Vibe on Monday, Feb. 17/03 and got it installed on Thurs. Feb. 20/03.
The install technician had quite a job ahead of him. I knew this and it is why I didn't choose the self-install method. He ended up taking 3 hours to complete. Wires were a mess & there was a previous Vibe install in another room & install a new jack for me.
So far so good speed/ping wise. The download speed is half of what I had before when I was with NBTel. They use PPPoE now as well which was pretty painless to setup.
I'll update this in a couple months.
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Update: October 16, 2005
Horrible pings in the evenings for the past few weeks... which is unacceptable since I only have high speed for online gaming.
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Review by xpac1
UPDATED: 7.6 years ago
member for 8.8 years, 9 visits, last login: 7.6 years ago
Moncton,NB
$39 per month
about 40 days
"good download speed(when working)"
"unstable pop3 server down more than up"
"its been worse(its improving a bit)"
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Well i must say things have improved in the last 6 months a bit, my vibe rarley goes down, maybey its because people are on pppoe now i dont know. But they still need to work on the network lag we all sometimes feel really bad its almost as bad as a disconnect. Also They need to work on the stability of thier pop3 server and news server. They also need to get rid of thier clueless tech support personel.
Thats my 2 cents.(dont like it? suck it!)
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Review by edrummie
Posted: 9 years ago
member for 9 years, 5 visits, last login: 6 years ago
E3B
 Business customer
$85 per month (month by month)
"Speed is great, 1-800 number is always answered (short hold time)"
"Upgrades and hardware repairs done without notice, or short notice"
"Great service, but they could work on outage notification"
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(I am an employee of the primary DSL manufacturer supporting NBTel's DSL roll out - Alcatel. My opinions are not necessarily reflective of my employer or of NBTel. My opinions expressed here are strictly as a customer/user of the service)
I called and received the service on the same day, which was great. It worked right away and I had my VPN software working that afternoon to allow access back to my office (out of province). I have had no problems with the static Class A 10. address they provide or with the proxy service that maps my 10 address to a public address for Internet surfing.
The modem is the original Newbridge MainstreetXpress 27020 (Alcatel purchased Newbridge in May '00). The modem is full DSL compliant and can provide up to 640 kbits / 6 megbits service. I believe NBTel shapes customer traffic to a 2 mbits/sec rate (250kbytes/sec) at the gateway router in Saint John..
The only difficulty I, and my wife, have had is the mailserv outages and unannounced DLSAM upgrades which leave the service off-line for a short period during the day (uncommon). There have also been some outages related to connectivity to Montreal and Toronto which NBTel do not list in their problem website which I'm sure leads to some customers getting frustrated and blaming NBTel instead of CAnet (who's problem it really is).
All in all a great service, much better then Bell Canada's High Speed Sympatico service in Ontario.
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Review by Lokes
Posted: 9 years ago
member for 9 years, 96 visits, last login: 187 days ago
Saint John,NB
$39 per month
about 60 days
"Better than Dialup."
"Less reliable than Dialup"
"It is fast, but thats only when it works."
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I ordered the Vibe Internet Service which is aDSL. Quote "Vibe brings the customer this amazing speed for both sending and receiving information (2 Mbits/sec download and up to 640 kbps upload)" well, i get maxed out at 250kb/sec download and 60kbps/upload, so I'm happy with that. The install was free for the month, so that was nice. The service is on a Static Internal IP, and dynamic external IP (which takes quite a job to even resolve), and currenly NOT using PPPoE.
The one big problem with the service is the reliablity. Service loss has come to be expected throughout the day and anyone who relies on the service for anything, is a fool. Anywhere between 3 to 10 times a day, service is halted, all connections go down for all customers. thank god nothing critical runs off of this service... or at least I hope.
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NBTel now Aliant
