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Review by MaineMike 
UPDATED: 76 days ago
member for 5.4 years, 33 visits, last login: 5 days ago
 Portland,Cumberland,ME
 Contract price not specified.
 about 1 days
 "Easy setup. No problems."
 "No 911 in my area. No CNAM."
 "A good service, but no 911 in my area."
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I have an Asterisk 1.6 PBX running at my home. I had been using a Vonage soft-phone account for over three years, but wanted to switch to a provider that supports BYOD on my primary number.
I tried these four providers: AxVoice, CallCentric, Future-Nine, and Voip.ms.
I thought that all four had similar call quality.
AxVoice’s website isn’t very fancy, but is easy to use and felt well-written and solid. When you log on to the website, the first screen shows a list of received calls. When ordering a DID number, I was able to see a list of actual numbers to choose from before placing the order.
A phone number in my city was in stock, so it only took about four hours between when I signed up and when my number was active.
AxVoice uses my IP address to authenticate my connection. This made setup a little easier. The default authentication method for the other providers I tried is user ID and password.
AxVoice does not support E911 in my area. They do not support CNAM inbound. There is an option on the website to specify a CNAM for outbound calls, but it did not work for me.
They invoice on a monthly basis. When I signed up, I paid for one month. The second month was pro-rated to get me on a “first of the month” monthly schedule. Monthly invoices are charged to my credit card instead of being deducted from my balance.
I decided against this service because I wanted E911 and CNAM support.
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Review by liquidman
UPDATED: 89 days ago
member for 6 years, 18 visits, last login: 89 days ago
Boynton Beach,Palm Beach,FL
$7 per month
"Inexpensive and reliable"
"no cnam or tech phone support"
"Good overal value"
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This is trunked into our Switchvox and have a direct route to my desk that forwards to my cell. Their trunk is very reliable with good call quality. I don' use it all that much but would like for them to offer CNAM at some point.
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 Review by Prayer
UPDATED: 172 days ago
member for 7.9 years, 1180 visits, last login: 2 days ago
Warminster,Bucks,PA
Contract price not specified.
"Call quality, low cost, BYOD, PAYG"
"I got too many VoSP."
"May be keeper, If I want to keep the phone no."
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Worked real good during the beta test. Seems to be the same now. I only use them on occasion as I have 9 VoSPs. I'm gonna have to drop a few by end of this year. Axvoice may be a keeper so far.
Update: I switched to outgoing only to remove monthly costs rising to $8. Now I pay $0.00 monthly and have resonable per min costs. This is one of my secondary VOSP that I use.
I used to have 6 incoming lines but no traffic on 5 of them ever. Now that I dropped two I am saving over $12 monthly, The other 3 are combined only costing me $7 monthly.
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Review by Bill44130
UPDATED: 297 days ago
member for 6.1 years, 1516 visits, last login: a few hours ago
Cleveland,Cuyahoga,OH
$5 per month
about 1 days
"High Quality, Reliable, Just Works"
"No Complaints"
"Company is very responsive. Good value for the money"
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*****updated Jan 30,2009*****
I have been using the AxVoice Service for over a year now. The service has been perfect. No outages to speak of. No issues with billing. I have been very pleased with this service. Since I have not had any issues I can only assume the tech support is still prompt.
One of the things I like about AxVoice is they do not force you to pay for 911 service. I don't want nor do I need 911 service; I like that I don't have to pay for a service I have no use for.
I would strongly recommend this service.
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I started using AxVoice as a beta test. I found the service surprisingly high quality, and always delivering a good connection. When the beta period was over, I transitioned to a paying BYOD customer. The service is very reliable. Tech Support is always prompt with getting issues resolved.
I would definitely recommend this service
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Review by redholm
UPDATED: 331 days ago
member for 5 years, 918 visits, last login: a few hours ago
Sunnyvale,Santa Clara,CA
$10 per month (month by month)
about 2 days
"Support BYOD good international rates"
"Website is not as good as others"
"I am happy with the switch"
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12/14/08 No longer using this service.
The pay for usage worked well for me but I setup my parents on YIM to help with computer stuff. Used that for voice chat and used VOIP less and less. I know use voice chat 85% of the time and skype out for the rest.
I had Broadvoice for over a year but was never really happy the service was too inconsistent.
I wanted BYOD support and switched to Axvoice. Web site is not as good Broadvoice. Billing is not as clear and setup instruction for BYOD did not exist but they pointed to Voxilla's setup for Sipura devices (I have a SPA-3000). The Voxilla's setup worked no issue but it took 2 days with a couple of emails to get the account active.
Call quality fine and more consistent than my Broadvoice experience. No outages so far reliability has been good for my first 2 months.
I have never called tech support.
2 cent for Western Europe work for me; I am not looking for a new provider. The feature set is not as strong as some other provider but I have what I need.
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Review by degauss1
UPDATED: 361 days ago
member for 8.4 years, 1513 visits, last login: 18 days ago
Hillsboro,Washington,OR
$19 per month (month by month)
about 1 days
"Pricing, Features, Quaility, BYOD"
"Good service, good pricing"
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Signed up during a beta test and migrated to a plan after the cycle ended.
Durring the beta, they service had very few hiccoughs. These were always resolve in less that 24hours. The web site is a little spartan but does the job it's designed to do. The cal quality is great and a month to month plan under $20/mo is sure nice.
-update
Still works as expected. It's been mostly solid reliability and sound quality wise. I have no complaints or regrets.
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Review by gbh2o
UPDATED: 1.5 years ago
member for 8.9 years, 2584 visits, last login: a few hours ago
Greenville,Pitt,NC
$5 per month
"A good choice for low-volume use. Always a high quality, reliable connection"
"Failed to return my credit balance at termination"
"I believe that they provide a good, solid service"
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I initially joined AxVoice for a beta test. I found the service surprisingly high quality, always delivering a good connection. There were the expected development and test issues associated with a beta status. When the beta period was over, I transitioned to a paying BYOD customer and found only reliable VoIP service. I believe a 'normal' residential user will find quality, reasonably priced, full-service provider in AxVoice.
Eventually I dropped them, but only because I have several other providers with my asterisk systems. The other providers are generally cheaper by the minute and I tend to buy DIDs separately from the providers from which I purchase outbound services. Simply on a cost/call basis AxVoice, the AxVoice route was rarely selected and I could not justify retaining them in my hobby environment.
AxVoice requires a minimum $5 credit balance be maintained, at least for Pay-As-You-Go plans, and which is only a reasonable business protection for any company that would wish to remain in business. I believe the only negative I could site is that they failed to return my credit balance to me on termination of service. Since I did not pursue the matter, I must accept part of the blame on that issue.
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Review by skypeuser
Posted: 1.7 years ago
member for 4.7 years, 580 visits, last login: 3 days ago
United State
Contract price not specified.
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Axvoice is poorly run. I signed up in January and before thirty days I knew I needed to find another voip service. There 30 guarantee is stated several places on their website. However when you want to cancel before the 30 period they refer you to their terms and conditions. These terms also express a 30 day guarantee, but they have a statement in there which says, " This warranty does not apply to byod customers." If you think that the warranty is reffering to a warranty on their ata adapter they say no. No 30 day trail for byod customers. It seems they are living in a dream world if they think voip users will just buy their service without a tryout period, whether axvoice's ata box or byod.
You cannot log-in from the axvoice website. You are supposed to know to log-in through a secure site. The entire time I used their service I never was given my virtual number. It stayed in a state of pending approval. In the short period of time I used the service my call just dropped in the middle of my call. The voice quality is pretty good. The dependability is not there. Although E911 is mandatory, they informed me that E911 was not available in my area, The Nations Capital.
I do not believe that this company will survive long. There is almost no customer service. This is a voip company without a telephone. When and if you get a response by e-mail takes forever or never.
Some experience learned the hardway that might save you from the same problems and headaches. Avoid this service and save yourself the write off.
Your money can get you a quality phone service that will provide support and communication services. At axvoice you won't find this.
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 Review by voiplover
UPDATED: 1.7 years ago
member for 5.4 years, 2285 visits, last login: 1 days ago
Portsmouth,Rockingham,NH
Contract price not specified.
"Was free to test beta. Great voice quality"
"Went down twice in ~8 months. Voice mail did not work for us. Wrong CID name???"
"Voice quality was always great on the Beta server"
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Our trial was free service on a BYOD beta test server. The call quality was great, but we weren't on a server that others were paying for. Your results may vary.
Over all, everything for us work well except voice mail, but we don't ever use it anyway so we never followed through. Just couldn't get the voice mail notification to turn off.
We never tested international calls and never had any dealings with billing because our accounts were free Beta test accounts with DIDs.
We tested with PAP2's and AC-211's.
Outgoing Caller ID Name belonged to the last owners of the #'s that we had.
We will probably sign up after our $1.06/month unlimited accounts expire this summer.
COMMENTS:
"Axvoice Beta Test phones became the phone lines of choice around here, even though we have several other unlimited accounts with other providers."
"I hate to see this offer end."
"Can I get this service at home?"
"That's the line that's never choppy! Damm."
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Review by gamayun
UPDATED: 1.8 years ago
member for 1.8 years, 6 visits, last login: 90 days ago
Needham Heights,Norfolk,MA
$25 per month
"Service works most times"
"Horrible customer service and billing"
"Stay away - unresponsive company that ignores its customers"
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Service itself was easy to setup and worked OK, though there was a large number of times when a call would just drop - with no other traffic and QOS priority.
There is no customer service phone number and customer service is extremely poor.
I initially subscribed using Paypal. Then when I wanted to call a country not included in my country list I was notified that I had to give them a credit card instead since they couldn't alter amount they charged via Paypal. Few month later I noticed that they've been charging both my Paypal and my credit card for same service.
So I was double-charged for 4 months. Well, things happen, so I emailed them asking to remediate the issue. I sent initial email on December 10, 2007 from my gmail account. That one and next one on Dec. 14 were not answered. So I sent another one from my work account on Dec. 19. That one they acknowledged the same day saying they'll look into it. Nothing happened. I email them again on January 2, 2008, 3 weeks later. Still no response. And of course their customer service number is not listed anywhere.
So, my advice for you - if you want to have any kind of customer service - stay away from axvoice.
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