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Axvoice page on DSLReports
Six Month Rating Unavailable
More reviews are required before ratings can be averaged

Reviews:
bullet 43 reviews (29 good) (9 bad)
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Review by tkbes See Profile

  • Location: Curtis,Frontier,NE
  • Cost Contract price not specified.
Good "nothing except price"
Bad "unlimited calls is not unlimited, "
Overall "Extreme frustration"
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they say unlimited calls for residential
some days I can make a few others 1 or none
will ring for a long time then to fast busy and not connect
caller receives call, I do not connect
I am told I need to go to business service
they connected at that rate still same problems
I am changing to another service
this is too frustrating

member for 145 days, 1 visits, last login: 115 days ago
lodged 145 days ago

Comments:






Review by (hidden by request)

  • Location: Sandy,Salt Lake,UT
  • Cost: $14 per month (12 month contract)
Bad "Dishonest, False Advertising concerning Money Back Guarantee"
Overall "Don't sign up with AXVoice"
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I have been with PhonePower.com for three years and was very happy with
their service, but I received word from them that my cost was going up so I
found AXVoice .com online and I signed up with them. I had them port my
number to AXVoice and as soon as that was completed, I contacted
Phonepower.com and asked them to cancel my service. They offered me a
better price so I had them port my number back to PhonePower and as of
yesterday my number was ported back. I emailed AXVoice to cancel my service
today and I received an email back telling me that I was being charged a
$39.99 early cancellation fee as well as $14.99 per month for my service.
Their website prominently advertises "Money Back Guarantee, no questions
asked."
Do not even consider signing up with this crooked company. I plan to file a
complaint with my state's Attorney General's office and with the Consumer
Protection Office.


(review was emailed from domain gmail.com)
lodged 1.6 years ago

Comments:
axvoice

join:2007-08-20
NY

Did not qualify for money back guarantee

First of all you should post with your real name. You are the single case of this type so we were able to trace your account details so here's the answer.
You signed up for one year promotional price that comes with "One year contract" to get lower rate and save money. Now after porting your number and almost a month of using the service you got a better offer from your previous provider (who obviously wasn't willing to offer you low price until they saw you leave), you ditched us to save some more money. You still expect us to bend over and serve you to your pleasure. I hate to inform you that you did not qualify for the money back quarantee. Here's the link to our money back guarantee »www.axvoice.com/support/guarantee.html which is advertised all across our website but you ignored to read the terms but saw the Dollar amount you'd be saving while switching back and forth.

Review by (hidden by request)

  • Location: Middletown,Lake,CA
  • Cost: $20 per month
Good "ADVERTIZED LOW PRiCES"
Bad "SERVICE NEVER WORKED; CUSTONMER SERVICE A JOKE"
Overall "BEWARE"
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Subscribed to their service. Got the equipment did not work. Tried calling
customer service No phone number Tried live chat no response. E mailed them
They replied after a day. This kept on for a few days. Still did not work.
Finally cancelled my service. THIRD RATE COMPAnY WITH NON EXISTENT SUPPORT
BE WARNED



Professionally and Cordially,

Neil

(review was emailed from domain gmail.com)
lodged 2.1 years ago

Comments:






Review by (hidden by request)

  • Location: Aliso Viejo,Orange,CA
  • Cost: $10 per month (12 month contract)
Good "Calls are of adequate quality once you work out the bugs."
Bad "Customer service would be hard pressed to do a worse job."
Overall "I purchased the year-long option from Axvoice and I have been very unhappy with their common practice of over billing for produc"
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I purchased the year-long option from Axvoice and I have been very unhappy
with their common practice of over billing for products that were cancelled.
Even worse is they have no customer service phone number so you must email
them and if they do not like your email they will just ignore it and never
respond. This was the case for me when I emailed about a number I ported and
wanted to be sure they did not continue to bill me for a service I no longer
had, they ignored my first request, my second request a week later they
responded that I would need to follow certain steps that I already had. When
I heard from them a week later they said no refunds for the past errors but
I will not be billed in the future. Sure enough the next month I was billed,
I emailed them and the response I got said nothing of refunds for previous
charges in error and did not even convey any idea that this overcharging
could be expected to stop in the future. I strongly recommend that anyone
considering Axvoice sign up for a month to month plan to start and wait to
see how they handle "issues", I wish I had.



(review was emailed from domain libcap.com)
lodged 2.6 years ago

Comments:

Review by meh123 See Profile

  • Location: U.S.
  • Cost: $24 per month
Good "when it worked, I had no issues with their service."
Bad "billing issues, terrible technical support, can never reach them on the phone."
Overall "I will never do business with them again and actively discourage anyone from signing up with them."
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DO NOT, I repeat DO NOT sign up for this scam of a company. Sign up with another RNK reseller instead. Their billing is all messed up. They say they prorate bill you but don't and then try to hit you up with a month of service on the tail-end. They're crooks... I will never do business with them again.

member for 8.5 years, 308 visits, last login: 1.1 years ago
updated 3.7 years ago

Comments:






Review by dzex See Profile

  • Location: Plano,Collin,TX
  • Cost: $16 per month
Good "none"
Bad "Low reliability. Low quality. False advertisement for terms."
Overall "Dishonest and unreliable provider"
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- often sound distortions, have to redial to fix it
- dropped calls
- often 1-2 seconds delay on connection before you can hear and be heard by other party
- several outages in a few months
- 10/04/2009 ~10 hours outage they did not know about or lied that "we did not have an outage" (neither one is good!). The VOIP outage was confirmed by a friend of mine who lives in the same area but has ANOTHER ISP and being unfortunate to have Axvoice service as well...
- advertised their service as "No sign-up contracts" and "Price guarantee". At the time of cancellation insisted that I had "6 months contract" and charged bogus cancellation fee.

You can get much better customer service features and reliability for the same money. STAY AWAY!

member for 5.9 years, 6 visits, last login: 3.8 years ago
updated 4.2 years ago

Comments:

Review by twgibbons See Profile

  • Location: San Marcos,San Diego,CA
  • Cost: $6 per month (6 month contract)
  • Install: about 1 days
Good "Low price. Great international rates."
Bad "Horribly designed website. Service is intermittent."
Overall "You get what you pay for."
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I initially could not sign up via the site as it was broken and almost completely unusable. They use Javascript for everything, including displaying new pages, leading to frustration when the browser's back button kicks you out to the site you visited before axvoice.com. After registering via phone everything was set up pretty quickly. The sample Asterisk configuration provided on the site worked, though I modified it a little to suit my needs. I had the service for about 3 days, it was intermittent and tech support is not available by phone.

One thing to note about their US/Canada 200 plan; currently this runs 9.99, which is $5.00 more per month than the Pay as You Go plan. The only thing the US/C200 plan offers that the PaYG plan doesn't is the 200 US minutes. 200 US minutes cost $3 at the current 1.5c/m. You are paying an extra $5/month for $3 worth of calls. This is just silly. Also, the 15 day money back guarantee does not apply with the Bring Your Own Device option.

I have canceled my account as the low rates aren't enough to make up for poor service and technical support. I would not recommend this service.

Update: One thing I forgot to note is that international dialing is turned off by default. They do not tell you this, when you try calling internationally you get a message saying that international dialing is currently unavailable. An email to customer support got it turned on but there is nothing to suggest that it's unavailable by default.

member for 4.4 years, 0 visits, last login: 4.4 years ago
updated 4.4 years ago

Comments:

Review by gamayun See Profile

  • Location: Needham Heights,Norfolk,MA
  • Cost: $25 per month
Good "Service works most times"
Bad "Horrible customer service and billing"
Overall "Stay away - unresponsive company that ignores its customers"
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Service itself was easy to setup and worked OK, though there was a large number of times when a call would just drop - with no other traffic and QOS priority.

There is no customer service phone number and customer service is extremely poor.

I initially subscribed using Paypal. Then when I wanted to call a country not included in my country list I was notified that I had to give them a credit card instead since they couldn't alter amount they charged via Paypal. Few month later I noticed that they've been charging both my Paypal and my credit card for same service.

So I was double-charged for 4 months. Well, things happen, so I emailed them asking to remediate the issue. I sent initial email on December 10, 2007 from my gmail account. That one and next one on Dec. 14 were not answered. So I sent another one from my work account on Dec. 19. That one they acknowledged the same day saying they'll look into it. Nothing happened. I email them again on January 2, 2008, 3 weeks later. Still no response. And of course their customer service number is not listed anywhere.

So, my advice for you - if you want to have any kind of customer service - stay away from axvoice.

member for 6.3 years, 6 visits, last login: 4.6 years ago
updated 6.3 years ago

Comments:

Review by jaxdomino See Profile

  • Location: Jacksonville,Duval,FL
  • Cost: $24 per month
  • Install: about 1 days
Good "Good price."
Bad "Takes to long to get confirmed for an account"
Overall "Poor call quality that only got worst, poor Tech Support, they don't evern publish the number to customer support!"
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UPDATE: After giving them a try for awhile, I gave up a sent back to my first love, LINGO. I am still waiting on the LNP to go through. AxVoice had spotty call quality. We got so tired of dropped calls. It was happening on EVER call. We got so frustrated with it that we just started using our cell phone until we got our Lingo box. I can honestly say now, I would NOT recommend them to anyone.

Well I'm trying out AxVoice. They are new and I'm not over impressed, but I'm not disappointed either. I was surprised that they have to call you to confirm your VoIP order. They don't make this as obvious on their website as they should. Had I known that I would not have signed up at work and given my home number. I would have given them my cell number. So I was expecting to go home and try the service out the first day, but had to wait until the next day because we were playing phone tag. They would call and I would call back with no luck getting anyone. WARNING: Do not signup after 5PM eastern or you maybe out of luck until the next day. They say they are open later, but don't count on anyone answering the phone. Well once I got confirmed I got 2 emails. Once contained the account credentials to setup the Sipura 3000 I have via Voxilla. I got that working great after wiping my Sipura back to factory because the BroadVoice settings would not go away. That's not AxVoice or Voxilla's fault, I think that is something BroadVoice did to my Sipura. So I get connected and try to call my cell phone, 219-XXXX, no luck. WTF, OK Dial 904-219-XXXX, bam, the cell phone rings. OK, you have to use 10-digit dialing. Wish I had known that! AxVoice says its because only smaller older parts of the country still have 7-digit dialing. HELLO, THAT IS PLAIN FALSE!!! The majority of the country is still on 7-digit dialing. I wish people wouldn't have that freaking I live on an island mentality. OK. So I look around on their website and they have a feature called Short Digit Dial. It's a pretty cool feature.This is their work around for 7 digit dialing. Basically you turn it on and it will take your number, say 904-123-4567 and if you dial 123-4568 it will add the 904. It's based off of your number, remember. So if you dial 56, it will add 904-123-45 to make it 904-123-4556! Pretty cool. My wife did have a problem calling Germany once or twice since we've had. BTW, we got it last week around 2/9 or 2/10. I haven't heard from her of any other issues. I have seen Comcast call and I don't hear anything. I'm not too sure about that, I think it maybe something else, cause no other calls do that, just when Comcast calles. I hope this helped someone. At the moment I wouldn't recommend them, but I also wouldn't say don't use them either. As my Bottom Line says, Time will tell...

member for 12.4 years, 597 visits, last login: 3.8 years ago
updated 7.2 years ago

Comments: