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Review by MaineMike 
UPDATED: 78 days ago
member for 5.4 years, 33 visits, last login: 7 days ago
 Portland,Cumberland,ME
 Contract price not specified.
 about 1 days
 "Easy setup. No problems."
 "No 911 in my area. No CNAM."
 "A good service, but no 911 in my area."
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I have an Asterisk 1.6 PBX running at my home. I had been using a Vonage soft-phone account for over three years, but wanted to switch to a provider that supports BYOD on my primary number.
I tried these four providers: AxVoice, CallCentric, Future-Nine, and Voip.ms.
I thought that all four had similar call quality.
AxVoice’s website isn’t very fancy, but is easy to use and felt well-written and solid. When you log on to the website, the first screen shows a list of received calls. When ordering a DID number, I was able to see a list of actual numbers to choose from before placing the order.
A phone number in my city was in stock, so it only took about four hours between when I signed up and when my number was active.
AxVoice uses my IP address to authenticate my connection. This made setup a little easier. The default authentication method for the other providers I tried is user ID and password.
AxVoice does not support E911 in my area. They do not support CNAM inbound. There is an option on the website to specify a CNAM for outbound calls, but it did not work for me.
They invoice on a monthly basis. When I signed up, I paid for one month. The second month was pro-rated to get me on a “first of the month” monthly schedule. Monthly invoices are charged to my credit card instead of being deducted from my balance.
I decided against this service because I wanted E911 and CNAM support.
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Review by liquidman
UPDATED: 92 days ago
member for 6 years, 18 visits, last login: 92 days ago
Boynton Beach,Palm Beach,FL
$7 per month
"Inexpensive and reliable"
"no cnam or tech phone support"
"Good overal value"
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This is trunked into our Switchvox and have a direct route to my desk that forwards to my cell. Their trunk is very reliable with good call quality. I don' use it all that much but would like for them to offer CNAM at some point.
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 Review by Prayer
UPDATED: 174 days ago
member for 7.9 years, 1180 visits, last login: 4 days ago
Warminster,Bucks,PA
Contract price not specified.
"Call quality, low cost, BYOD, PAYG"
"I got too many VoSP."
"May be keeper, If I want to keep the phone no."
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Worked real good during the beta test. Seems to be the same now. I only use them on occasion as I have 9 VoSPs. I'm gonna have to drop a few by end of this year. Axvoice may be a keeper so far.
Update: I switched to outgoing only to remove monthly costs rising to $8. Now I pay $0.00 monthly and have resonable per min costs. This is one of my secondary VOSP that I use.
I used to have 6 incoming lines but no traffic on 5 of them ever. Now that I dropped two I am saving over $12 monthly, The other 3 are combined only costing me $7 monthly.
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Review by Bill44130
UPDATED: 299 days ago
member for 6.1 years, 1521 visits, last login: a few hours ago
Cleveland,Cuyahoga,OH
$5 per month
about 1 days
"High Quality, Reliable, Just Works"
"No Complaints"
"Company is very responsive. Good value for the money"
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*****updated Jan 30,2009*****
I have been using the AxVoice Service for over a year now. The service has been perfect. No outages to speak of. No issues with billing. I have been very pleased with this service. Since I have not had any issues I can only assume the tech support is still prompt.
One of the things I like about AxVoice is they do not force you to pay for 911 service. I don't want nor do I need 911 service; I like that I don't have to pay for a service I have no use for.
I would strongly recommend this service.
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I started using AxVoice as a beta test. I found the service surprisingly high quality, and always delivering a good connection. When the beta period was over, I transitioned to a paying BYOD customer. The service is very reliable. Tech Support is always prompt with getting issues resolved.
I would definitely recommend this service
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Review by redholm
UPDATED: 333 days ago
member for 5 years, 920 visits, last login: a few hours ago
Sunnyvale,Santa Clara,CA
$10 per month (month by month)
about 2 days
"Support BYOD good international rates"
"Website is not as good as others"
"I am happy with the switch"
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12/14/08 No longer using this service.
The pay for usage worked well for me but I setup my parents on YIM to help with computer stuff. Used that for voice chat and used VOIP less and less. I know use voice chat 85% of the time and skype out for the rest.
I had Broadvoice for over a year but was never really happy the service was too inconsistent.
I wanted BYOD support and switched to Axvoice. Web site is not as good Broadvoice. Billing is not as clear and setup instruction for BYOD did not exist but they pointed to Voxilla's setup for Sipura devices (I have a SPA-3000). The Voxilla's setup worked no issue but it took 2 days with a couple of emails to get the account active.
Call quality fine and more consistent than my Broadvoice experience. No outages so far reliability has been good for my first 2 months.
I have never called tech support.
2 cent for Western Europe work for me; I am not looking for a new provider. The feature set is not as strong as some other provider but I have what I need.
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Review by degauss1
UPDATED: 364 days ago
member for 8.4 years, 1513 visits, last login: 21 days ago
Hillsboro,Washington,OR
$19 per month (month by month)
about 1 days
"Pricing, Features, Quaility, BYOD"
"Good service, good pricing"
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Signed up during a beta test and migrated to a plan after the cycle ended.
Durring the beta, they service had very few hiccoughs. These were always resolve in less that 24hours. The web site is a little spartan but does the job it's designed to do. The cal quality is great and a month to month plan under $20/mo is sure nice.
-update
Still works as expected. It's been mostly solid reliability and sound quality wise. I have no complaints or regrets.
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Review by gbh2o
UPDATED: 1.5 years ago
member for 8.9 years, 2587 visits, last login: a few hours ago
Greenville,Pitt,NC
$5 per month
"A good choice for low-volume use. Always a high quality, reliable connection"
"Failed to return my credit balance at termination"
"I believe that they provide a good, solid service"
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I initially joined AxVoice for a beta test. I found the service surprisingly high quality, always delivering a good connection. There were the expected development and test issues associated with a beta status. When the beta period was over, I transitioned to a paying BYOD customer and found only reliable VoIP service. I believe a 'normal' residential user will find quality, reasonably priced, full-service provider in AxVoice.
Eventually I dropped them, but only because I have several other providers with my asterisk systems. The other providers are generally cheaper by the minute and I tend to buy DIDs separately from the providers from which I purchase outbound services. Simply on a cost/call basis AxVoice, the AxVoice route was rarely selected and I could not justify retaining them in my hobby environment.
AxVoice requires a minimum $5 credit balance be maintained, at least for Pay-As-You-Go plans, and which is only a reasonable business protection for any company that would wish to remain in business. I believe the only negative I could site is that they failed to return my credit balance to me on termination of service. Since I did not pursue the matter, I must accept part of the blame on that issue.
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 Review by voiplover
UPDATED: 1.7 years ago
member for 5.4 years, 2285 visits, last login: 3 days ago
Portsmouth,Rockingham,NH
Contract price not specified.
"Was free to test beta. Great voice quality"
"Went down twice in ~8 months. Voice mail did not work for us. Wrong CID name???"
"Voice quality was always great on the Beta server"
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Our trial was free service on a BYOD beta test server. The call quality was great, but we weren't on a server that others were paying for. Your results may vary.
Over all, everything for us work well except voice mail, but we don't ever use it anyway so we never followed through. Just couldn't get the voice mail notification to turn off.
We never tested international calls and never had any dealings with billing because our accounts were free Beta test accounts with DIDs.
We tested with PAP2's and AC-211's.
Outgoing Caller ID Name belonged to the last owners of the #'s that we had.
We will probably sign up after our $1.06/month unlimited accounts expire this summer.
COMMENTS:
"Axvoice Beta Test phones became the phone lines of choice around here, even though we have several other unlimited accounts with other providers."
"I hate to see this offer end."
"Can I get this service at home?"
"That's the line that's never choppy! Damm."
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Review by ccamacho7
Posted: 2.2 years ago
member for 2.2 years, 4 visits, last login: 2.2 years ago
Lilburn,Gwinnett,GA
$20 per month (month by month)
about 1 days
"Setup was very fast. Service worked immediately. Calls are very clear."
"Website is a bit weak. Would be nice to have more features."
"Company was very responsive. Good value for the money."
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I am not rating the Tech Support of Axvoice because I have not yet had an opportunity to need their assistance.
I am a Sunrocket refugee. I doubted the earliest reports of Sunrocket's demise and waited a couple days until it was certain that they were going under and no takeover was going to rescue the customers. Then I began my research. I wasted a month trying to get service from ViaTalk before giving up and deciding to try Axvoice.
I've only been using the service for a few days now, but so far everything has been nearly flawless. I say nearly flawless because my initial signup using the sunrocket promo code hit a snag. The front page proclaiming their deal for sunrocket refugees had a code, but using the code during signup produced a "this code is expired please erase it" message. Needless to say I wasn't too happy about that.
Here's the timeline for my signup:
Aug16 5:30pm I try to signup. Code expired.
Aug16 6:17pm I send an email expressing my displeasure to Axvoice sales.
Aug16 7:10pm I receive an email apology and Axvoice renews the promo code.
Aug16 7:45pm I signup for Axvoice service using the sunrocket promo code.
Aug16 7:54pm I receive an email confirmation of signup.
Aug17 4:55pm Axvoice calls me to confirm order. I'm told "Ok we're activating your service"
Aug17 4:57pm I receive an email regarding voicemail setup.
Aug17 4:59pm I receive an email with account activation instructions.
Aug17 5:22pm I activate my account, fill in E911 info, and receive SIP credentials.
Aug17 5:30pm I reconfigure & reboot my AC211SR. Phone service working.
I was both surprised and pleased to receive an email response from sales less than an hour after I complained about the non-working promo code. Not only did I receive a response quickly, but in that same time they actually reactivated the code before contacting me. That was great.
I was a bit surprised to actually be CALLED by the company prior to activation. Make a note of that. Axvoice actually calls you before setting up the service and confirms that you did indeed order from them. That means you need to give them a working phone number. Luckily I took the vague warning that they "might" call to confirm the order and made sure to give them my cell phone number rather than my old sunrocket number. If you order from Axvoice make sure you take that into consideration. You do not want to get stuck playing phone tag when you are trying to setup new service.
At this point I've only been using the service for a little over 2 days, but it has been flawless. Of course I'm technical enough to unlock my old sunrocket adapter and reconfigure it plus setup my router for port forwarding and QoS. I'm using BYOD since I couldn't afford to wait any longer after the ViaTalk fiasco. Axvoice lets you use whatever device you like, but you are then responsible for your own support so take that into consideration. If you're not particularly technical then maybe you should use their supplied adapter instead. So far I've had no troubles and I'm planning to switch to an Asterisk server down the road, so BYOD is probably the best option for me right now.
I'll keep track of my service and update this post accordingly. Axvoice doesn't have a lot of reviews so I'll do my best to keep this one accurate. If and when I get the opportunity to use Tech Support I will add that rating in. For now, I leave it blank.
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Review by papaborya
Posted: 2.5 years ago
member for 9.7 years, 1034 visits, last login: 2.2 years ago
Livingston,Essex,NJ
$29 per month (month by month)
about 1 days
"Just works when you need it. VOIPTOGO."
"Minor, hard to find tech support's phone number on the web site."
"Has been great for 1.5 years I've had it."
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I've been with Axvoice since October of 2005. The experience has been only positive. I ordered BYOD, since I had SIPURA adapter, which I had bought from VOXILLA, and used before when I was with Broadvoice. The installation was painless, and took minutes, had to play a little with settings, but no major issues. Tech support is provided by RNK (who is a provider for Axvoice) tech's, and they've been really helpful whenever I needed help. The only couple of hick-ups I've had was with one specific phone number in Russia that for some reason I could not reach. Other than that, the service has been perfect (I hope I am not going to jinx it  ))). Also one of the super convenient features, at least it is for me that they offer for $4.95 is so called VOIPTOGO. What it means is that you can use any phone that has an outbound caller-id to call anyone in the world using your VOIP service (and corresponding rates of course, which in a lot of cases are really nothing, since Axvoice has a lot of countries on the list of Free destinations).
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