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Review by mca824 
member for 34 days, 0 visits, last login: 34 days ago
updated 34 days ago
 Kearney,Clay,MO
 $89 per month- (12 month contract)
 about 14 days "Everything"
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Speed 4meg ( That's it all they provide )
Took a little over 2 week's after calling them to come and set-up.
Equipment -Motorola RG2200C VDSL Decoder Box
First of all 4meg down..cell phone's get that and more nowadays's !
Second the Internet is Always crashing and when I say Always I mean ALWAYS !
Issue's with the Cable T.V. " There is a problem with your Network Please call ect..."
I've seen people posting that have FairPoint saying they have 15 meg or so down...Are you joking me ?Why are we here in Kearney Mo. limited to a poor sad pathetic 4meg??
Now I've called and reported these issue's..Same response "It has to be something wrong with your Equipment " So I started knocking on doors and asking questions..The result A lot of people have faulty Equipment....Or so they been told by Fairpoint
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 Review by tschmidt
member for 11.2 years, 6349 visits, last login: a few hours ago
updated 126 days ago
- Milford,Hillsborough,NH
- $36 per month
 "Decent speed and relaibility"- "PPPoE instability"
 "Happy with the service wish we qualified for faster speed"
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8/17/2010 UPDATE Second year with FairPoint. Service has been reliable. In May grandfathered ADSL rate of $29.95 ended, new rate for 1500/3000 service is $35.99. This reduces the price difference between 3meg and 7 Meg DSL to only $4 a month. Too bad I'm too far to qualify for the higher speed.
At the same time decided to discontinue one of our two wired phone lines. Unfortunately the number we wanted to keep was not the line that had DSL. Back when we first got DSL testing indicated that line had the best characteristics. Expected change would be difficult and did not want to risk losing DSL. Rep I spoke to indicated it would not be a problem. Step 1) Discontinue the line we no longer needed. Step 2) Put a hold on that phone number so it would not be reassigned. Step 3) Transfer number to DSL line and retire the existing number. Had some trepidation about the process but it went smoothly. Called every few days to make sure things were progressing as planned.
We have gone through an interesting history as far as number of lines is concerned. Before the Internet, or BBS for you old timers, we had a single voice line. During the heyday of dialup had three voice lines with a separate dry pair for SDSL. Now in 2010 we are back to single line for voice and ADSL.
6/22/2009 UPDATE One year anniversary with FairPoint. We were spared worst of the problems when FairPoint converted from using Verizon systems to their own. Email was a problem for a few days but as I do not use ISP email was not a big deal. Speed has been consistent. Have not had any problems sending and receiving email from my hosted domain. As with Verizon have occasional problems maintaining PPPoE session. However PPPoE session disconnect seem to occur less frequently with FairPoint.
FairPoint announced they will not include Usenet access for VT/NH/ME DSL customers. Seems to be a trend with broadband suppliers scaling back on Usenet access.
6/23/2008 Verizon sold wireline assets including DSL in VT/NH/ME to FairPoint communication. As a long time Verizon DSL customer had been on annual contact to reduce cost. Called FairPoint about contract renewal. Much to my surprise was told there is no annual contract and I was grandfathered at contract price. Was told “Tax recovery fee” of $1.45 was being eliminated.
Last part of my annual DSL renewal ritual was to ask for upgrade from 1500/384 to 3000/768. Each year my house magically moves farther away or closer to the Central Office. Rep said distance is 12,600 feet (with bridged taps) too far for 3000/768. Said system allowed him to request upgrade (at no cost just like Verizon). Said it would not change until Monday. Was skeptical but had nothing to lose. Sure enough on Monday modem (Netopia 3346N) was syncing at 3360/864. Margin is down quite a bit as expected to 24/10 dB from 31/23 dB and transmit power is up. Did a few speed test benchmarks: 2875/725 kbp/s. Was hoping to be upgraded to ADSL2+, as it improves performance over long lines, but that did not happen.
8/9/2011 UPDATE third year with FairPoint. It has been a pretty uneventful year here in Southern NH, even though FairPoint has had serious problems in other parts of New England, especially Maine. Would love to get higher speed but circuit is too long. 3 Mbps works well enough for Netflix streaming and multiple computers but more speed would be a plus
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 | | fairpoint the title of worst managed service or lack thereof surely fits the bill.
they claim that the computer dropped my account with direct billing to my credit number and so they want to charge me for correcting this.we are faxing a new form to them but have zero confidence that they will handle it any better than the first form we sent.
the billing is screwed up and the service is lousy.most days this summer we could not get on to the internet. | |
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Review by ajeff
member for 4.5 years, 1507 visits, last login: a few hours ago
updated 198 days ago
- Orleans,Orleans,VT
- $50 per month
- (12 month contract)
- about 25 days
- "Rock solid 15meg down, 1meg up"
- "None yet"
- "After years of the worst internet service on the planet (Great Auk Wireless) FP is like going to heaven."
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The morning DSL went live in Westmore I received a call from a FP sales agent who signed me up and a modem was on my doorstep in 48 hours. Hooked up myself and a tech showed up about 2 weeks later to tweak my 30 year old lines - now get the 15meg down anywhere in the house. Lost the Westell modem (junk!) during a thunder storm and a new one was overnighted - can't complain about the service. In dealing with FP on a professional basis, 3 things ring clear: 1) The sales and support people are located in the US and speak perfect English 2) The sales & support people really want to help and solve any problems 3) The sales and support people don't always have all the tools necessary to accomplish #2.
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Review by PersonX99
member for 206 days, 5 visits, last login: 145 days ago
updated 206 days ago
- Manchester,Hillsborough,NH
- $38 per month
- (24 month contract)
- "It was easy to set up"
- "Consistent less than 1/2 rated speed"
- "Comcast is easier"
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I have had FairPoint for a little over a week. I ordered 7Mb/768kb, but I am only getting about 3Mb down and 768up.
I am supposed to be on a 30-day money back guarantee, but I have yet to get even close to the rated connection speed. I made MANY phone calls. A tech is supposed to come out in a week and a half. They were surprised when I requested that my "30 day eval" not start until the service is "fully" active. I also requested that I be credited for the time that the service has been down (in this case, since the beginning). Reluctantly, they "agreed". They would not give it to me in writing, but I have ALL of the calls recorded. It probably would not stand up in court, but it might have an impact if I am forced to resolve the matter in arbitration. I hope it does not come to that though. I would rather just get the bandwidth and happily pay my bill.
Customer service at these types of companies are about the same, so I won't say FP has awful customer service. I have never raised my voice on the phone, but for some reason, I seem to frustrate them to the point where they begin yelling at me. 
Comments:
ajeff
join:2007-07-30
Orleans, VT Reviews:
 ·Fairpoint Commun..
| Fairpoint 15meg DSL just went live here in Westmore, VT. Thoroughly satisfied - so far! A couple of thing about FairPoint supprt: 1) They are located in the US. 2) They speak perfect English. 3) They honestly want to help and satisfy the customer 4) They don't always have the tools to do number 3!
Compare to the rediculous excuse for high speed internet that we hav ehad for the past few years - Great Auk Wireless - these guys are heroes. Cut them some slack... | |
| | | Read your TOS Your speed is UP TO and nothing more. And just because you order a speed does NOT mean you'll get that full speed on DSL. | |
| Reviews:
 ·RoadRunner Cable
·Fairpoint Commun..
| Not surprised You'll never get anywhere near advertised speed with unFairpoint. I had the 3Mbps/.768Mbps service and could hit the CO with a rock from my house. I could never get above 1.5Mbps and at night it would hover around 500Kbps. I hope you didn't sign a contract. Get out of it if so. Good luck! No slack to be cut, they are a terrible company. | |
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·Fairpoint Commun..
| that is quite a bit of slack to cut If you purchased a car that got 1/2 the mileage advertised (under ideal conditions of course), would everyone be ok with that? I would not be. I would not expect to always get 7Mb down, but when I can rarely achieve 1/2 that speed, I think I SHOULD have a problem with that.
Prior to fairpoint, I was a comcast customer since 1997. The only problem I had with their internet is the limited "unlimited" bandwidth. I usually had faster speeds than advertised. I only got rid of them because of the cable tv, so I might have to go back if fairpoint does not work out for me. | |
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Review by Gremlinlord
member for 1.5 years, 13 visits, last login: 97 days ago
lodged 240 days ago
- Oxford,Oxford,ME
- Contract price not specified.
- "Free modem, only show in town"
- "Terrible service, slow speeds, not getting what you pay for, extreme variable latency"
- "If you have ANY other option, take it and forget about Failpoint"
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I've been with Fairpoint for about 1.5 years now. They expanded into new territory after our town wrote them a list of people and addresses that wanted high speed. Knowing we had a great desire for high speed they connected our area.
However even though they knew the number of people they rolled out a measly pipe that is always congested. My current speed is supposed to be the 3Mbps teir. I get ~ 2.2Mbps and consider that lucky.
My longest open ticket with Fairpoint was open for 6 months without resolution (it's documented in these forums). As a network engineer myself I know how WAN networks work. Fairpoint is incompetent, it's the only excuse for these issues in a "new" deployment.
If you have any other terrestrial broadband option go for it (note: Fairpoint dsl is too slow to qualify as broadband, hence the "High Speed" in their marketing). There are no other options in my area other then Sat and dial-up, nether of which are viable.
Unless you're looking for trouble, look elsewhere.
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Review by kvkeerthi
member for 244 days, 0 visits, last login: 244 days ago
lodged 244 days ago
- Nashua,Hillsborough,NH
- Contract price not specified.
- "The worst service i ever ever saw"
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Every week there is a down time. When ever we call them they will say we have issues in NY, Main,NH,Vermont. They dont even have good Technical Eng the worst ISP i ever saw. I have stopped referring fairpoint........
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Review by Kirby Smith
member for 11 years, 3414 visits, last login: a few hours ago
lodged 271 days ago
- Derry,Rockingham,NH
- Contract price not specified.
- "Continued uneventful operation of ex-Verizon FiOS"
- "Still no TV"
- "Worth every penny"
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Fairpoint FAST is heritage Verizon FiOS. (See earlier FiOS review.) I have two ONTs running 15/15 and 5/2. Except for occasional wee hours of the night dropouts, presumably for maintenance, it just keeps chugging along.
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Review by Jbluefire
member for 299 days, 1 visits, last login: 294 days ago
lodged 299 days ago
- Bar Harbor,Hancock,ME
- Contract price not specified.
- "Better then Dial-up... sometimes"
- "PPP drops, high pings, slow speeds"
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Ever seance Fairpoint bought out Verizon I have had nothing but problems. When I have to call there tech support, usually due to PPP dropping, it takes about two week of calls and people coming by the house to "fix the problem". They end up "rebuilding the line" and it fixes it 50% of time. If it fixes it I am good for another 2-3weeks before I have to call about that issue or a different one again. It has driven me mad. I know most of their tech people by name.
If I had any other choice I would leave fair point. but I live on a side road with 3 houses. To get cable I have to pay $4000+ to get it run to my house. And the road is on the side of a hill and I can't get satellite internet.
So I am suck with the idiots at fair point. Avoid if you can!
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| | unfairpoint I subscribed to fairpoint dsl for 3mb and EVERY NIGHT get no better that 202kb. Found out from someone who works there that they put 200% too many on their dsl network to meet their promise to regulators and didn't bother to upgrade their systems and network to support it. So basically put way too many people on their dsl network causing it to get backed up and there for not allowing even close to acceptable speed. This is the worst internet I have ever Had! Fairpoint is by far the worst company ever and if they can't get it together and find someone stupid enough to buy their shamble of a company soon, will be bankrupt again in no time. What a bunch of BOZOS | |
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Review by Estragon
member for 8.6 years, 3617 visits, last login: a few hours ago
updated 304 days ago
- Greenville,Hillsborough,NH
- Contract price not specified.
- about 45 days
- "Reliable, faster than average"
- "It isn't FTTH @ 100Mbps"
- "Fairpoint delivers what Verizon wouldn't think of doing"
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October 2009:
I first called Bell Atlantic about DSL in fall of 1998. In fall of 2009 Fairpoint finally delivered it.
It's 1467 Kbps down and 342 up. It's not heaven, but it's our only option here.
August 2010:
Fairpoint has delivered fiber to our local RT, and now I am getting faster speeds. It's now 9287 Kbps down and 965 up.
April 2011:
Still happy. Three cheers for Fairpoint!
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Review by Nfurber2
member for 336 days, 8 visits, last login: 327 days ago
updated 333 days ago
- Stockholm,Aroostook,ME
- $45 per month
- (12 month contract)
- about 5 days
- "15/1 speed"
- "Nothing so far"
- "45 a month for a year then 60 after. Well worth it so far."
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Well I moved here to Stockholm, Me a little over 3 years ago. At the time the only place that did any business here was Time Warner and they only offered TV and poorly at that. They sold their business here off to various companies which eventually all pulled out leaving nothing and no hope of broadband service anytime soon. Finally though Fairpoint made it's way here with their 15Mbps down and 1Mbps up plan which has been working perfectly for over a week now. I'm able to watch Netflix in HD while two computers are downloading torrent files and my kids play games online with no problems. I've not suffered any disconnects and no noticeable slowdowns. Time from order to install was about a week counting the weekend. The install went flawlessly and the tech was in and out in about 20 minutes and I was up and running at full speed. My typical speedtest.net results are about 14.8-15.1Mbps down and about .98-1.02 up so I'm dead on for my speeds. I've read a lot of negative reviews but it seems their new vantagepoint service is much improved over the normal dsl left behind by Verizon.
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