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Review by forthepeople 
member for 361 days, 0 visits, last login: 361 days ago
lodged 361 days ago
 Selah,Yakima,WA
 $816 per month "bad bad bad" "absolute thieves"
| Pre Sales information:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
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Upon internal audit of phone service, company stold over $30,000 since 2005...although they claim have have never looked at services they provided? We paid for modem that did not exist and 10 phone lines since 2005 through 05/21/2012. They simply stated we never requested a change in service....are you kidding me? Very limited service in any way, shape or form. They simply charged for services they did not provide. As a courtesy, they would credit our company for 6 Six monthz of DSL that has not exist since 2005. AND they wonder why?
THE END
Comments:
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Review by mca824
member for 1.3 years, 0 visits, last login: 1.3 years ago
updated 1.3 years ago
- Kearney,Clay,MO
- $89 per month
- (12 month contract)
 about 14 days- "Everything"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
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Speed 4meg ( That's it all they provide )
Took a little over 2 week's after calling them to come and set-up.
Equipment -Motorola RG2200C VDSL Decoder Box
First of all 4meg down..cell phone's get that and more nowadays's !
Second the Internet is Always crashing and when I say Always I mean ALWAYS !
Issue's with the Cable T.V. " There is a problem with your Network Please call ect..."
I've seen people posting that have FairPoint saying they have 15 meg or so down...Are you joking me ?Why are we here in Kearney Mo. limited to a poor sad pathetic 4meg??
Now I've called and reported these issue's..Same response "It has to be something wrong with your Equipment " So I started knocking on doors and asking questions..The result A lot of people have faulty Equipment....Or so they been told by Fairpoint
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Review by PersonX99
member for 1.8 years, 5 visits, last login: 1.6 years ago
updated 1.8 years ago
- Manchester,Hillsborough,NH
- $38 per month
- (24 month contract)
 "It was easy to set up"- "Consistent less than 1/2 rated speed"
- "Comcast is easier"
| Pre Sales information:
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(ratings well below consensus)
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I have had FairPoint for a little over a week. I ordered 7Mb/768kb, but I am only getting about 3Mb down and 768up.
I am supposed to be on a 30-day money back guarantee, but I have yet to get even close to the rated connection speed. I made MANY phone calls. A tech is supposed to come out in a week and a half. They were surprised when I requested that my "30 day eval" not start until the service is "fully" active. I also requested that I be credited for the time that the service has been down (in this case, since the beginning). Reluctantly, they "agreed". They would not give it to me in writing, but I have ALL of the calls recorded. It probably would not stand up in court, but it might have an impact if I am forced to resolve the matter in arbitration. I hope it does not come to that though. I would rather just get the bandwidth and happily pay my bill.
Customer service at these types of companies are about the same, so I won't say FP has awful customer service. I have never raised my voice on the phone, but for some reason, I seem to frustrate them to the point where they begin yelling at me. 
Comments:
 ajeff
join:2007-07-30
Orleans, VT Reviews:
 ·Fairpoint Commun..
| Fairpoint 15meg DSL just went live here in Westmore, VT. Thoroughly satisfied - so far! A couple of thing about FairPoint supprt: 1) They are located in the US. 2) They speak perfect English. 3) They honestly want to help and satisfy the customer 4) They don't always have the tools to do number 3!
Compare to the rediculous excuse for high speed internet that we hav ehad for the past few years - Great Auk Wireless - these guys are heroes. Cut them some slack... | |
| | | Read your TOS Your speed is UP TO and nothing more. And just because you order a speed does NOT mean you'll get that full speed on DSL. | |
| Reviews:
·Fairpoint Commun..
 ·RoadRunner Cable
| Not surprised You'll never get anywhere near advertised speed with unFairpoint. I had the 3Mbps/.768Mbps service and could hit the CO with a rock from my house. I could never get above 1.5Mbps and at night it would hover around 500Kbps. I hope you didn't sign a contract. Get out of it if so. Good luck! No slack to be cut, they are a terrible company. | |
| Reviews:
·Fairpoint Commun..
| that is quite a bit of slack to cut If you purchased a car that got 1/2 the mileage advertised (under ideal conditions of course), would everyone be ok with that? I would not be. I would not expect to always get 7Mb down, but when I can rarely achieve 1/2 that speed, I think I SHOULD have a problem with that.
Prior to fairpoint, I was a comcast customer since 1997. The only problem I had with their internet is the limited "unlimited" bandwidth. I usually had faster speeds than advertised. I only got rid of them because of the cable tv, so I might have to go back if fairpoint does not work out for me. | |
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Review by Gremlinlord
member for 2.8 years, 20 visits, last login: 334 days ago
lodged 1.9 years ago
- Oxford,Oxford,ME
- Contract price not specified.
- "Free modem, only show in town"
- "Terrible service, slow speeds, not getting what you pay for, extreme variable latency"
- "If you have ANY other option, take it and forget about Failpoint"
| Pre Sales information:
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(ratings well below consensus)
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I've been with Fairpoint for about 1.5 years now. They expanded into new territory after our town wrote them a list of people and addresses that wanted high speed. Knowing we had a great desire for high speed they connected our area.
However even though they knew the number of people they rolled out a measly pipe that is always congested. My current speed is supposed to be the 3Mbps teir. I get ~ 2.2Mbps and consider that lucky.
My longest open ticket with Fairpoint was open for 6 months without resolution (it's documented in these forums). As a network engineer myself I know how WAN networks work. Fairpoint is incompetent, it's the only excuse for these issues in a "new" deployment.
If you have any other terrestrial broadband option go for it (note: Fairpoint dsl is too slow to qualify as broadband, hence the "High Speed" in their marketing). There are no other options in my area other then Sat and dial-up, nether of which are viable.
Unless you're looking for trouble, look elsewhere.
Comments:
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Review by kvkeerthi
member for 1.9 years, 0 visits, last login: 1.9 years ago
lodged 1.9 years ago
- Nashua,Hillsborough,NH
- Contract price not specified.
- "The worst service i ever ever saw"
| Pre Sales information:
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Tech Support:
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(ratings well below consensus)
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Every week there is a down time. When ever we call them they will say we have issues in NY, Main,NH,Vermont. They dont even have good Technical Eng the worst ISP i ever saw. I have stopped referring fairpoint........
Comments:
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Review by Jbluefire
member for 2 years, 1 visits, last login: 2 years ago
lodged 2 years ago
- Bar Harbor,Hancock,ME
- Contract price not specified.
- "Better then Dial-up... sometimes"
- "PPP drops, high pings, slow speeds"
| Pre Sales information:
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(ratings well below consensus)
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Ever seance Fairpoint bought out Verizon I have had nothing but problems. When I have to call there tech support, usually due to PPP dropping, it takes about two week of calls and people coming by the house to "fix the problem". They end up "rebuilding the line" and it fixes it 50% of time. If it fixes it I am good for another 2-3weeks before I have to call about that issue or a different one again. It has driven me mad. I know most of their tech people by name.
If I had any other choice I would leave fair point. but I live on a side road with 3 houses. To get cable I have to pay $4000+ to get it run to my house. And the road is on the side of a hill and I can't get satellite internet.
So I am suck with the idiots at fair point. Avoid if you can!
Comments:
| | unfairpoint I subscribed to fairpoint dsl for 3mb and EVERY NIGHT get no better that 202kb. Found out from someone who works there that they put 200% too many on their dsl network to meet their promise to regulators and didn't bother to upgrade their systems and network to support it. So basically put way too many people on their dsl network causing it to get backed up and there for not allowing even close to acceptable speed. This is the worst internet I have ever Had! Fairpoint is by far the worst company ever and if they can't get it together and find someone stupid enough to buy their shamble of a company soon, will be bankrupt again in no time. What a bunch of BOZOS | |
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 2.2 years ago
- Montgomery Center,Franklin,VT
- $39 per month
- (12 month contract)
- "its better than semaphore flags or pony express but don't expect value for money"
- "excess charges, poor upload speed, and tech support from retarded script readers .. cheats"
- "keep away if you can"
| Pre Sales information:
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Tech Support:
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(ratings well below consensus)
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Fairpoint represents that they will provide you with Wireless
interconnections for a monthly fee ... YES
Fairpoint will provide you with a ADSL connection ...YES
Fairpoinr will provide you with a ADSL modem ... YES
Fairpoint will provide you with a CLEARACCESS (wireless) AG10W DSL
ROUTER ... YES
HERE IS THE SCAM!
The modem/Router is connected by wire to the ADSL Line and provides
WIRED CONNECTIONS ONLY!
THE WIRELESS ROUTER SERVICE IS TURNED OFF!
YOU CAN ONLY USE WIRED CONNECTIONS!
The only way to get it turned ON is to PAY FAIRPOINT AN ADDITIONAL $29.00
They know this, and will not inform you on HOW to turn it on by yourself
but require that you pay the $29 to get a 'technician' to do it for you.
they dont tell you that you CAN install a wireless router that you obtain elsewhere to do it for very low $ ..and of course have have port forwarding configs and other probs as a result of running 2 routers on top of each other.
Comments:
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Review by (hidden by request)
(review was emailed from domain me.com)
lodged 2.2 years ago
- South Burlington,Chittenden,VT
- $235 per month
- (12 month contract)
| Pre Sales information:
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(ratings well below consensus)
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I got home yesterday from being away for 2 weeks, unexpectedly (my mother
passed away) and came home to a pile of mail. I got a phone call this morning from my husband saying the phone/internet had been shut off at his office. With so much going on I could not remember when I paid the bill last.
I quickly went through all the bills to find Fairpoint envelopes and found the old bill. I found a bill that had $0 past due balance and current charges of $235, our normal monthly amount. The bill was due February 7th (today is February 22) and I found a disconnect notice in my pile of bills dated February 7th. Why on earth would they send out a disconnect notice ON the due date, not the day after, or a week after, but on the due date. I called them about it and they said "it looks like you haven't paid your bill since December 21". They are absolutely right, the bill that said due date of January 7th, was paid two weeks early in December. So, now the phone and internet is shut off at my husband's office and takes up to 48 hours to be reconnected!! This is his business and I don't see how it takes 48 hours to get service back, when in all honestly, it should not have been disconnected in the first place! Has anyone else had this sort of problem? I've never been late on payments before but I can't believe being just 2 weeks late on a bill would get you disconnected? I thought 30 days would be more reasonable, especially when things come up, like a death in the family. Also, does anyone suggest a different phone/internet service provider?
We are definitely not staying with Fairpoint!!
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 Review by anonmember99
member for 2.5 years, 17 visits, last login: 2.5 years ago
updated 2.4 years ago
- Hampstead,Rockingham,NH
- $65 per month
- (12 month contract)
- "Not bad, but will never have Comcast voice."
| Pre Sales information:
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(ratings below consensus)
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To far from CO to get better speed. Install was with pre-Fairpoint (Verizon). Nothing bad to say about service.
Comments:
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Review by chicken3
member for 10.2 years, 149 visits, last login: 136 days ago
updated 2.7 years ago
- Oakfield,Aroostook,ME
- $45 per month
- about 7 days
- "It's available to me..."
- "Don't get advertised speed, latency problems daily, poor customer service"
- "It's all I can get, and it's bad."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
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I am a PC Technician with 13 years experience, I've also worked as a Field Technician and have some knowledge of networking. I moved here from Massachusetts and have dealt with inferior internet services for 6 years now.
I've had Fairpoint phone service for years, never had a problem with that. Internet finally became available in 2008. $44.95 a month for what they say is 3mb/512kb. When it was originally installed they sent a guy who literally plugged in the modem, and as soon as a webpage loaded he walked out the door and drove away. 10 Minutes later I lost synch. After calls to tech support they sent another tech out who fixed the line and the synch issues. Ever since it's been latency and speed issues. Most calls to customer service yield a timely response within 24 hours but never a fix. Most times I've been escalated to level 2 support and they have to wait for weekly meetings to find out what can be done about the problem, so basically it's a conversation once per week to be told they are "working on it". Unless of course that 1 tech is out of the office, which seems to happen quite often.
My whole town runs off of what they quoted as 2 T1 lines. My downloads hover around 1.5-2.2mb/s and they tell me the speeds advertised are "up to" 3mb so they can just give you any quality service they want and use that as an excuse. I get to pay as much as other services charge for speeds 3x faster and they don't even give me what they advertise. It appears as though since I live in a small town, I am a second class citizen and have to pay as much as others do for much faster speed and more reliable service.
At first they would simply tell me that they looked over the network and everything was fine. It took MONTHS of sending them trace routes and ping logs to finally prove to them something was wrong.
Early last year, after many calls and meetings they sent 2 techs to my house with a laptop. They agreed that the speed was not very good, they changed a card in the box down the street, and tweaked my modem's synch rate to allow me the full 3mb/s speed. However after recently calling about more latency issues, they reduced my modems speed saying at first it was temporary to see if it would help, left me hanging as they took their Christmas days off, then the tech was "out of the office" the next week. Finally I got ahold of a Level 2 tech and her supervisor and was told it would compromise other customers so they couldn't give me back the full speed, after dealing with problems for about a year now they don't even offer me any sort of discount, just empty promises of upgrades, which I've been hearing for about 1 1/2 years from multiple techs.
From fairpoint's website:
"With DSL technology, you have dedicated service over an existing telephone line. DSL ensures that you don't have to share your access connection with others, so your speed is never compromised due to other DSL users."
I've lived in 3 different states, and have had 5 different internet services. Every cable provider I've had has had MUCH better latency and download speed, and I never had a problem with other users "compromising" my speeds. I can say the complete opposite about Fairpoint DSL.
I was nice in my ratings, I gave them a 4 for connection reliability because it at least stays connected 24/7 and if I just used it for basic web access it would be reliable. However that's about as generous as I can be.
I would avoid this service unless you're like me and it's all you can get. Gaming is impossible, not fast enough to stream HD content and Techs who in their defense, probably just don't have the means to fix the problems since the company is apparently busy paying off a Verizon deal that my town had nothing to do with.
I'm constantly updating this and there's plenty more that I didn't bother including, it's all just very frustrating and stressful and I'm finally to the point where I have no patience left anymore. Going through dozens of emails dating back to August 2008 and I'm worse off than I was then at this moment.
Here's an example of what I deal with on a daily basis: I'm trying to play Team Fortress 2 and I was having fun for about 15 minutes before this started:
This is my primary DNS server, which my ISP tells me to ping to test the latency rather than another router that may delay ping packets.
(ISP might not appreciate me posting their DNS server and other IPs so I edited this:)
Reply from 69.50.xx.xx: bytes=32 time=111ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=203ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=160ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=177ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=185ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=246ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=215ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=213ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=157ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=102ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=111ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=149ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=111ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=26ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=25ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=105ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=30ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=47ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=66ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=70ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=39ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=157ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=29ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=73ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=101ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=120ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=36ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=22ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=68ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=65ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=148ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=167ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=66ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=168ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=125ms TTL=59
Reply from 69.50.xx.xx: bytes=32 time=40ms TTL=59
Ping statistics for 69.50.xx.xx:
Packets: Sent = 36, Received = 36, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 246ms, Average = 109ms
1 1 ms 1 ms 1 ms 192.168.1.254
2 64 ms 52 ms 63 ms 216.227.xx.xx
3 129 ms 135 ms 146 ms 216.227.xx.xx
4 129 ms 140 ms 107 ms 216.227.xx.xx
5 115 ms 94 ms 94 ms 216.227.xx.xx
6 106 ms 109 ms 108 ms 216.227.xx.xx
7 82 ms 173 ms 210 ms 12.90.xx.xx
8 140 ms 123 ms 153 ms 12.122.xx.xx
9 72 ms 178 ms 164 ms 12.122.31.125
10 183 ms 199 ms 191 ms 12.122.3.38
11 198 ms 174 ms 92 ms 12.122.134.45
12 146 ms 160 ms 156 ms 12.86.111.22
13 223 ms 234 ms 135 ms 216.115.108.25
14 192 ms 214 ms 213 ms 66.196.112.201
15 254 ms 148 ms 237 ms 69.147.76.15
Update: 7 months later, still experiencing latency issues and slower than advertised speeds.
»www.speedtest.net/result/928106136.png 300 ping, less than 40% of my advertised speeds. My ISP never follows up on any complaints, they completely forget about me if I don't complain on a weekly basis, and even then in 2 years they have not improved much of anything.
Comments:
 braynesPremium
join:2005-03-14
Waterville, ME | service Yes it sucks and they have a moral problem, no apparent plan,a take it or go with out model, so as you have seen over the last year they will not do anything at all,it not like they care.
Bruce | |
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