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All reviews of Rapid Cable


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Review by gower2352 See Profile
UPDATED: 2.9 years ago
member for 4.4 years, 381 visits, last login: 13 days ago


Weston,Lewis,WV
$39 per month
about 2 days
"So far it has been reliable. The contracted technician was very courteous and respectful."
"They were doing a lot of installs in our area so we had to wait a while until they could get to us. Expensive $39.95 for 512/128"
"If you can't get DSL then cable is an option for you. At least here in Weston, West Virginia."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
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Value for money:

    Of course with our area being rural here in West Virginia our only option at the time was Dial-Up or satellite which was way to expensive and dial-up just getting slower day by day. Charter was purchased by a mid-sized company called Rapid Cable based out of Denver, Colorado »www.rapidcable.com and with Charter being our cable company for about 10 years they had no intentions of upgrading the system to support High Speed Data or even adding new channels like Rapid has done. Then about June 1st of 2005 Rapid Cable took over the area and within a year about 90% of their current subscribers were able to get cable internet even in areas where there was no DSL availability.

    But with them being a smaller company I can see why their prices are a bit high as I am sure it is not cheap to replace hundred of nodes. 256/128 for $24.95 & 512/256 for $39.95 and finally 1024/512 for $49.95 as month. The rumor is that what they do is upgrade smaller market systems and then sell them to big name companies for a high price. Hopefully this is true because it would be nice to see Comcast, Time Warner, Atlantic Broadband, and even Adelphia come in.

    Install process was piece of cake already as I had already had ran the cable and all he did was hook up the modem. Did have to pay a $50.00 install fee and there was no Self-Install option available . But other than that we are very satisfied that we finally have a broadband and able to talk on the phone and surf the web at the same time.

    UPDATE: They have upgraded the speed tier to 1024kbps and upload is the same.

    Followup comments:

    Crystal Snyder

    @verizon.net

    rapid

    I have had problems ever since Rapid bought Charter. With Charter Communications, I never had any issues. With Rapid, I have consistently had problems. I've been told many times I will recieve services that I do not recieve. I cannot order PPV's, and when having a problem, it is near impossible to reach someone for help. Rapid does not care about their customers - if you have a problem, too bad. Rapid will not take the time to assist you. You are referred to a call center in another state that knows nothing about your problem. Someone can only be reached during office hours monday through friday and then you must spend hours on hold before talking to someone - who will probably tell you a lie or just simply not help you at all.

    Disgusted

    @aol.com

    Re: rapid

    I completely agree that Rapid Cable is lousy. I have to call all the time about bad picture or outage. This morning it is out again and no one is available so I had to leave a message. Good luck on a RAPID response. If they had competition, they would be history.

    Mark
    Forums » comments on review of Rapid Cable


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