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Review by bacon612 
member for 4.2 years, 672 visits, last login: 1 year ago
updated 4 years ago
 Etobicoke,ON
 $19 per month- (12 month contract)
 about 7 days "Cheap," "Terrible reliability, Impossible to get ahold of Support and Billing" "Was great when it worked stay away"
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I had 6 lines with this company and now only 2. I have been with them for about 18 months and wish i had been with my new provider Voip Your Life the whole time. I urge anyone to stay away from this company. They are impossible to get ahold of. About 5 months ago they were down for almost 10 days. Rediculous.
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Review by mdale81
member for 5.1 years, 0 visits, last login: 5.1 years ago
lodged 5.1 years ago
- New Plymouth,Payette,ID
- $16 per month
- (12 month contract)
- "Setup is easy"
- "Everything else sucks"
- "Stay Away!"
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Like most people, I look for ways to save money. I thought I found a great
way to save on my phone bill with Zingotel. The headaches have not been
worth the money saved.
I signed up for unlimited residential service in March 06. I was happy to
pay about thirty dollars for service startup, and having the 'router'
shipped to me. It took about 10 days to receive the equipment. Things went
well for about a week, until I had my first dropped call. Suddenly, all
calls would disconnect mid-call. Customer service said my service was
running correctly, but the dropped calls continued. Finally, after my own
investigation, I discovered I needed more bandwidth, even though I'd been
assured by Zingotel I had plenty.
The next issue was that I was charged for the "free" month I was promised.
My money was refunded, after I called and threw a fit (for 30 minutes) at
customer service.
Service was on again, off again. Sometimes I couldn't get calls in.
Sometimes I couldn't get calls out. Sometimes people would call me and get a
recording that my line had been disconnected, even though it had not. Some
calls dialed would go to a fast busy signal. I called customer service and
emailed repeatedly to have these problems corrected. They were, but only
ever temporarily. The problems would arise again within 7 to 10 days. Back
on the phone with their USELESS customer service.
Another issue I have with this company is that my bill was 14.95 a month for
a few months. Then it went up to 16.85 for 'fees'. They were listed as
regulatory recovery fee and sales tax. The latest bill has gone up to 19.19.
The increase is due to more 'fees', these being listed as 911 tax, FUSF
(VoIP) (whatever THIS is...) and telecommunications infrastructure fund. I
was never notified that these charges would be appearing on my bill. I had
to discover it on my own.
The final straw was my service being suspended on Jan 3. A recording was
played with any call I tried to dial out, directing me to call customer
service. I tried calling customer service and couldn't get anyone. I sent
emails to their support department and got no response. I left messages with
their automated phone system and didn't get calls back. This went on for 4
days. Finally, I used a different phone to call their toll free number. I
got a customer service agent almost instantly. He informed me that my line
had "excessive call volume." My options were to A: pay the higher business
rate for my line or B: Disconnect my service and pay a disconnect fee.
Customer service claims they sent me an email regarding the change to my
service. I never received it.
I highly recommend this company for anyone who enjoys poor quality of
service, non-existent customer support, an increasing monthly bill, and
general headaches and frustration. You'll love all the wasted time on the
phone talking to no one.
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Review by kenprevo
member for 9.9 years, 189 visits, last login: 5 days ago
lodged 5.6 years ago
- Portage,Porter,IN
- $5 per month
- "Great Price and decent support"
- "no names on caller ID"
- "Fairly reliable has improved since getting it"
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Calling Plans · US & Canada
Basic 100 minutes included $5.95
Plus 400 minutes included $9.95
Residential Unlimited Unlimited minutes included $14.95
Business Unlimited Unlimited minutes included $49.95
* Voice Mail
* Call Waiting
* Caller ID
* Call Forwarding
* Call Return
* Three-Way Calling
* Free US or Canada local number for ALL customers
I have had this provider for about 3 months. And it hasn't been a bed of
roses. The first month I went through the server upgrade which had my
message waiting tone cycling over most of a weekend. I occasionally lost
dialtone and would have to reset the Sipura 1001 they provided.
However, the last month has been much better. I've gotten into the habit
of checking for dialtone several times a day and it has been there and
I've only lost tone once in the last month.
They do respond to emails. Not always promptly as I'd like and often
with the form message answers. But, I've been able to get all my
questions answered properly.
The remaining gotcha is that the Caller ID is only providing number and
not names. They say they have the package to do this but are having some
implementation problems which should be resolved 'real soon now' but I'm
not holding my breath.
At this point I'd have to give them a solid B grade. I have a setup that
is quite workable and experience limited and known difficulties.
The user interface is pretty vanilla. I can setup my E911 info, view
calls, setup my call waiting (they forward them to my email account).
So, if you can live with a provider called ZingoTel, it isn't a bad way
to go and the pricing is something I like a bunch over the $35 base rate
I was paying Verizon.
My caveat is that I use a telephone on a limited basis. I am not a
chataholic. All my limited use to date has certainly provided voice
grade calls with none of the echo or breakup using my cable modem setup.
If you are a person who has a telephone permanently attached to your
ear, your results may be different.
to forum · » · [Encourage,Ignore,Watch] · hey mods · · 2006-06-08
06:52:29 · Reply to this · Print · Edit
P.S. I had them port my old number. And, I didn't want their service
until they could provide the port. I got the Sipura in the mail a few
weeks later. Plugged it in and my Verizon went down and they came up.
Very smooth transition. I was leary because I ended up with SunRocket
for 4-months while they tried--AND FAILED--to get the number
transferred. This outfit did it right.
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