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Review by NicolasSosa 
UPDATED: 209 days ago
member for 1.5 years, 3 visits, last login: 209 days ago
 La Verne,Los Angeles,CA
 $89 per month (24 month contract)
 about 3 days
 Verizon (ex GTE)
 "Realiable and great tech support, Actually speak to some near by and not overseas"
 "weekend hours limited tech support-but got a call back."
 "Better value over Verizon/ATT home DSL static ip and awesome tech support"
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When I had Verizon home DSL we had reliability but god forbid you want to speak to a human being, I transferred my home DSL to Linkline since we already used them for our business (Found them through a reference) and haven't looked back since, And it's kinda of nice to be able to have our home and business networks configured so they are transparent to the our macs. Business DSL is awesome and don't think I would ever transfer to another ISP.
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Review by gurp13
Posted: 310 days ago
member for 4.7 years, 88 visits, last login: 230 days ago
Fontana,San Bernardino,CA
Contract price not specified.
AT&T
"Refreshingly helpful customer service... connection good so far... competitive pricing"
"Occasionally sloppy work, router stopped resolving IP Address via DHCP"
"Am optimistic that I will much prefer this company to the alternatives"
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The choice: give my money to AT&T who sound like they are only interested in that and hope to get as much of it as they can or... give my money to Time-Warner who can't even be bothered to send a tech to install my service in the first place and lie to me about it.
Or, give my money to Linkline who have so far been helpful, knowledgeable, and seem to actually want to provide me with a decent service in exchange for my hard-earned cash.
It's no choice at all, really.
I know you know what it's like to talk to a customer service rep who doesn't know an ISP from a DHCP and think a MAC address is where you can get an Apple computer. Call me naive and easily impressed but I was floored when the first guy I talked to at Linkline used the term "dry loop" appropriately and then proceeded to explain to me something I got lost on regarding the DSLAM and why it takes 5 days to set up an ADSL.
It was as if he knew what he was talking about and not reading prompts off of a computer screen!
One negative note: They told me that my work order to have my DSL "installed" was Thursday. I called Weds because my modem still had not arrived and the rep said that my modem had not even shipped yet. He fast tracked it, saying he was emailing everyone he thought should help, and sure enough, it showed up Thursday. So, I forgive them for dropping the ball initially.
The modem booted and got a DSL signal right away. I plugged in computers and an Airport (wireless router) and got to the internet. Later that night, my Airport stopped resolving an IP address through DHCP but a ten minute phone call to tech support solved the problem and had me up and running again.
So far, I'm happy to give my money to Linkline. You should consider it, too. The only way to get companies to give a crap about customer service is to punish them by getting superior service elsewhere and paying for it.
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Review by djscal
Posted: 319 days ago
member for 4.6 years, 102 visits, last login: 212 days ago
Los Angeles,Los Angeles,CA
$17 per month (12 month contract)
about 30 days
Verizon
"Absolutely bullet proof internet service"
"Dry loop order was a nightmare to get set up"
"Great ISP!"
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I had a linkline residential DSL line for several years until about 18 months ago. Setup was super easy, the internet connection was consistently up and if I did have a rare problem support was excellent in resolving the problem.
I disconnected my linkline DSL line about 18 months ago when my company began paying for a cable modem at my residence. The cable modem from Time Warner is no where near the reliability that Linkline DSL offers even though it's faster. I get dropped packets, missed pings and other slowdowns with the cable modem line. It's a mess compared to Linkline DSL.
Recently, not being totally happy with the cable modem line (even though it's free) I added a Linkline 768k/128k static ip dsl dry loop line as a failover internet line in case my cable modem should go down (as it does sometimes). (I use a dual wan router in failover mode with Linkline DSL as the backup line)
Having phone service from the cable company I placed a "dry loop" order with Linkline over the phone. The dry loop order unfortunatey became a real headach. First, they forgot to ship the modem. SO I called and told them. They immediately rectified by sending it overnight. Second when I called and placed the order for the dry loop no one from Linkline explained to me that since I didn't have Verizon phone service I would have to hook up my own jack. They neglected to tell me that Verizon was not responsible for coming in to my house and hooking up a corresponding rj-11 jack (to connect my modem to the dry loop DSL line). So, I kept calling Linkline complaining that I couldn't use my DSL on any of my jacks. They kept telling me that everything was fine. I didn't understand why we were having so much trouble communicating.
I couldn't get anyone to understand the issue until I spoke to Jeremy who informed me that I had to pay someone to come out and wire and connect one of my jacks in my house to the dry loop line. I wasn't told this when I placed my order, and was not pleased to hear this; but at least I now understood what to do. I called a local phone guy from Craigslist and two hrs later he showed up and hooked up my jack to the dry loop line outside for $50. I was up and running!
I did try to explain to the billing department that I shouldn't have to pay for the time that I wasn't using the service; (they charged me from the time that the line was active). Marcia credited me back for most of the lost time, although it took a few emails to get it straightened out.
Ever since then, the DSL internet connection has been bulletproof as Linkline has always provided me with excellent internet for years and years.
So, I would sum up as saying for a regular residential order where you have a telephone line already there; Linkline is awesome and the most reliable internet connection that I could ever ask for. Low ping times, constantly reliable speed and service.
However, for a dry loop install, be ready to do a lot more work and coordination with Linkline, the phone co and your local phone technician who may have to come out and hook up a jack so that you can use the service!
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Review by jetpowercom
Posted: 323 days ago
member for 8.3 years, 79 visits, last login: 34 days ago
Venice,Los Angeles,CA
$41 per month (12 month contract)
about 2 days
Verizon
"Extremely responsive, knowledgeable and accurate"
"None so far"
"Linkline is a good example of how it should be done."
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SDSL replaced dial-up at this location in 1999, with Zyan, which folded. I moved to ADSL with Inreach (largely good, though I moved my email when they dropped Postini in favor of a lesser spam filter). Inreach was bought by Nationwide (with associated service degradation), which recently sold a number of circuits (including mine) to Sitestar (don't get me started on this public company).
The short order-to-success time in my case summarizes what was a two-week chain of emails, calls and dedicated efforts to move service from a non-responsive provider to Linkline. Cable gets negative reviews by my neighbors, and Verizon continually fails to predict local availability for FIOS. While Linkline offers a wide range of services, I can only comment on my own experience, which is with their internet connection service and support.
I chose 3.0/768 bandwidth, which tests pretty well on a Saturday morning. Since my location was already live, Verizon simply had to turn on and test DSL. I was able to use my existing Netopia 2247 modem/router, which provides a menu of line configurations and diagnostics.
Firstly, I'm relieved that my internet service is going strong now. Secondly, I'm happy that Linkline's reps, from sales to support, were able to work their way through the challenges to get the line provisioned. Thirdly, I wish that other firms - small and large - would stop running ahead of themselves and concentrate, as this firm does, on providing a good product with solid support.
Lastly, the special part was not that my new provider does things right - we should expect competence from professionals, but that they were so responsive in getting it done. Highly recommended.
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Review by newsedge
UPDATED: 327 days ago
member for 2.3 years, 9 visits, last login: 54 days ago
Los Angeles,Los Angeles,CA
$49 per month (12 month contract)
about 30 days
"Initial Price, reliability"
"Billing Department"
"Not a bad ISP if you are a regular user"
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I got Linkline service about 2 years ago. I am just getting around to writing a review because I am thinking of leaving. I must say the connection has been reliable throughout the 2 years I have been a client. I had an issue with getting them to add a PTR to my static IP (bailed on it because $20 a month not worth it). I also moved my service from one address to another, was down for about 15 days (This was pretty much expected) My issue with the move was that I was charged $60 for the move AND I was charged for the FULL MONTH I was down!!! I would expect a credit for half the month, as would most SANE people. I called once to address the issue and spoke with a Marsha(sp?) she told me she would speak with the tech support department to verify and call me back, SHE NEVER DID and I NEVER RECIEVED a credit. I wasn't going to call again because it’s a waste of my time. So I have decided to look for another ISP. Again as far as a DSL provider goes they are fine, but I am really annoyed with not getting a credit for the month especially since they also charged me for doing the move itself!!!
UPDATE 1/6/2009
Looks like my review was responded to the same day it was written, I didn't check until yesterday. The person who commented below did actually respond and said he rectified the issue. i will check my bill and report back when I have a chance.
Followup comments:  LINKLINE_4
join:2008-08-07
Ontario, CA
| Your account Hello, My name is Michael Helton and I am the Director that oversees support. I am truly disappointed with your posting and I want to help resolve this immediately. I cannot locate your account based on the information you provided. Please feel free to contact me @ mhelton@linkline.com so that I can resolve this matter immediately with credit to your account.
Sincerely,
Michael Helton
Director, LINKLINE | |
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Review by berglebyte
Posted: 337 days ago
member for 5.5 years, 35 visits, last login: 70 days ago
91786-3942
Contract price not specified.
Verizon (ex GTE)
"Unbelievable phone support, No blocked ports, Techs go above and beyond to negotiate with the phone companies"
"Pay by check is done manually versus online fill in form and fax or mail. They seem to prefer credit cards."
"Best DSL"
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I do part time computer repair and such and have set up at least a half a dozen accounts with linkline. I find that they have pricing that is very competative and different plans that will work for people on a budget as well as people who want performance. I have set up accounts in both ATT and Verizon areas. The techs will help you negotiate with ATT and Verizon. It is easiest to set up when you already have a line. Setting up Dry loop requires a lot of communication back and forth as linkline will need to act is a proxy with the telephone companies to get the lines connected. The telephone companies dont like setting up dsl for third party companies and if at all possible I would suggest to get a number first. It saves alot of head ache. If you can get lifeline telephone service it will be much cheaper and then ditch it once the dsl is in. Verizon and ATT are both in the business of laying fiber optics, they do not want to service dsl or landline but once it works its much cheaper. DSL allows a person to have static IP address, and also allows you to host your own servers. Many providers require business plans for this, fiber is fast but did you know that your traffic goes to NewYork before arriving to its destination. Also read others terms of service with Verizon when considering webhosting from your own computer. Many providers dont allow servers, and in many cases you are likely running a server without even knowing it. Linkline is a great company, located in California. I like knowing that my ISPs equipment is in California, where I live. Whenever I call they always answer, even on sundays. I strongly recommend linkine.
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Review by dkla
UPDATED: 1 year ago
member for 6.9 years, 45 visits, last login: 68 days ago
Beverly Hills,Los Angeles,CA
$55 per month (12 month contract)
AT&T
"Good tech support"
"No cheaper than ATT or Verizon"
"Not bad for"
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While it's no cheaper than the others, LinkLine offers better Tech Support (especially for those of us fellow techies). They also tend to have a looser transfer policy regarding groups and torrents than the big boys.
The biggest plus is that money isn't being funnelled into the big pockets of ATT and/or Verizon, so support your local 3rd-party provider today.
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Review by bobtburns
UPDATED: 1 year ago
member for 8.5 years, 104 visits, last login: 1 year ago
Redondo Beach,Los Angeles,CA
$50 per month
about 10 days
Verizon (ex GTE)
"One of, if not, the most reliable ISP's in the LA basin"
"I have none I can report"
"Rock Solid, Professional Provider. Superior Service"
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I have had linkLine now for 8 1/2 years. My machines are on 24/7. I have experienced less than 48 hours of downtime during this time. Each time I had a problem it was always traced down to a GTE/Verizon issue.
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Review by Zohan
UPDATED: 1.1 years ago
member for 1.1 years, 0 visits, last login: 1.1 years ago
Rancho Cucamonga,San Bernardino,CA
$600 per month (24 month contract)
about 33 days
"Technician's are knowledgeable and courtious"
"The more you spend the longer it takes....."
"Shop before you buy!"
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I was referred to linkline from a friend that claims to have had great service in the past so i figured why not? My friend even boasted how a phone call got his connection up and running, so i took the dive... After several calls to the "sales" department (talking to a lady that had to ask about every question I had, and several "I'll have to have someone call you back") I finally got to order my service ordered, smooth sailing from here on out. Had my technician set everything up so when my connection was hooked up i was good to go, well that was the plan at least. After several calls of linkline stating that it wasn't anything on there connection (wait a moment, if I pay someone a fee every month for a connection isn't it there responsibility to make sure that I the customer am getting what I am paying for?) I paid my technician to come repair a "issue that was on my side" to have him sit down with me and show me graphs that the issue was not on my network but in fact was on linkline's connection. After going back and forth for over almost 2 months (approx. 6 1/2 weeks) was informed that the telephone company was the problem. Needless to say I have been spending less every month on a another connection and linklines connection as a back up now (which I have never had to use since the new connection). I realize that this may not be the case for everyone and recently was informed of this site to express my concerns, I will not recommend linkline to anyone as a result of this. I stated that I went off what a friend had recommended with this company, what I did not know is how much they would not take responsibility for there service. If it was the telephone company that was the issue then how come i never had issue one with my other connection that I found out is the same telephone company linkline uses to re-sell there services to me. Shame on you linkline for sweeping the dirt under the carpet and pointing the finger instead of taking care of your customers.
- very UN-satisfied customer
Followup comments: LINKLINE_4
join:2008-08-07
Ontario, CA
| Your posting Hello,
My name is Mike Helton and I am a manager at LINKLINE Communications. Your negative post not only surprises me but it concerns me. I would very much like to look into the issues on your account to determine what LINKLINE did wrong in supporting your account. Please feel free to email me directly @ mhelton@linkline.com with your account information. The experience you speak of here is not what LINKLINE is all about and not something we tolerate internally here.
Sincerely,
Mike Helton | |
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Review by markb
Posted: 1.3 years ago
(review was emailed from domain linkline.com)
Baldwin Park,Los Angeles,CA
$15 per month (12 month contract)
Verizon
"Speed, Reliability & SERVICE"
"None"
"So reliable I take it for granted."
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I have had DSL service with Linkline Communications for 16 months now. I
am VERY pleased. I have had only a couple of problems in that time
(Verizon landline, burned out modem) and Linkline personnel are easy to
get a hold of and get the problem resolved quickly.
Today I was not able to get on line and called Linkline. I HAD A LIVE TECH
(BRIAN) ON THE PHONE WITH ME IN LESS THAN ONE MINUTE! AMAZING!!! He
checked a few things and said he would check Verizon’s line and get back
with me. He called back in about an hour. After some more questions we
determined that an update from ZoneAlarm had shut me down. Disabling, then
updating ZoneAlarm solved the problem.
Within 2 minutes of getting off the phone with Brian, another Linkline
tech (Jeremy) called to make sure I was properly taken care of. He also
gave me some good advice regarding firewalls.
DOUBLE AMAZING!!!! Three live conversations with DSL techs within an
hour AND they really seemed to care. CAN I be dreaming??? This is unlike
any service I’ve had before. Who are these guys??? I tried them on a whim
because I was sick to death with Verizon and bad service and hour long waits
on the phone (then getting someone who I could barely understand and usually
wasn’t helpful).
Bottom line, I don’t know who these guys are, BUT if you want great
dependable service at a very good price get Linkline DSL. You won’t be
sorry.
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