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Review by MaRViN111 
Posted: 108 days ago
member for 110 days, 24 visits, last login: 67 days ago
 Lufkin,Angelina,TX
 $19 per month (24 month contract)
 about 3 days
 "better than nothing"
 "down load speed is not reliable"
 "not much better than dial-up"
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Download speed is terrible, upload speed seems to be okay. Better than dial-up but not by much. Service was advertised as 3mb/s but only getting maybe on average 200kb/s
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Review by alexandria21
Posted: 143 days ago
member for 143 days, 0 visits, last login: 143 days ago
Katy,Fort Bend,TX
$50 per month
about 32 days
"They have an office 5 minutes from my house"
"Their customer service representatives are ignorant and unhelpful. Internet itself is a nightmare!"
"Do NOT under any circumstances get involved with Consolidated Communications."
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Consolidated Communications is an unreliable internet service provider. Not only is their internet service undependable, their customer service is terrible. My internet was out for a month straight yet they continued to bill me for service I was not even receiving. After making literally 10 phone calls to the technical service department, I finally convinced them my internet problem could not be fixed remotely and 5 days later, a repair man was out fixing my house, 32 days after I made the first call. After getting my service back up and running, I am now having to convince them not to charge me for the month I had without servi ce. I have tried 5 times to reach the supervisor, Tamara Holland, to waive my past bill and she has yet to call me back. Talk about lousy service, it's inexcusable. I was told she would contact me within 24 hours of receiving my compaint but over 5 days have passed without word. Even as I write this review, my internet has gone out 4 times within the last hour. Talk about a rip off, and they want me to pay for this..you have to be crazy!
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Review by wlpeavy
Posted: 290 days ago
member for 2.3 years, 9 visits, last login: 288 days ago
Katy,Harris,TX
Contract price not specified.
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The customer complained her "internet" wasn't working. Her E-MAIL works just fine. DNS searches seem to be working. HTTP appears to be blocked. I've never seen such a thing before. I took her system unit and connected it to a reputable ISP and she got HTTP service immediately. No issues at all. I took it back to her home and reconnected to the phone company DSL modem as before and she gets no HTTP at all.
This is pretty bad folks. She's been complaining about these people forever. In my view, she has just cause.
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Review by Mowergun
UPDATED: 1 year ago
member for 5.8 years, 950 visits, last login: 18 days ago
Charleston,Coles,IL
$14 per month (12 month contract)
about 5 days
"A lot faster than dial up when it works"
"In my first fourteen days service has been down three days and counting"
"Unreliable so far, I hope it gets better"
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I was a Consolidated Communications dial-up customer until DSL finally became available at my location two or three weeks ago. They had an introductory promotion of $14.95 per month for up to 3Mbps service for 12 months. After twelve months the price goes up to $39.95 per month.
My service comes over 3/4 mile of copper line from the terminus of the nearest fiber optic line. My actual speed seems to be just a little less than 1Mbps. That is fantastic compared to the 26,400 bps dial-up service that I had in the past, and I would be very happy if it were reliable. However in the first fourteen days of DSL service, my internet has been out of service for a total of three days and counting in two out-of-service occurrences. It is out of service now, and I am writing this review using dial-up.
Consolidated furnished me with a Consolidated branded modem with wireless capability at no charge, I think it is manufactured by ZHone, and also five phone filters. I installed the hardware myself. Consolidated sales people were friendly and helpful, and tech support (located in Texas) has been friendly and technically knowledgeable.
I am located in a rural area just twenty five miles from Consolidated Communication's corporate headquarters in Mattoon, Illinois and Consolidated Communications is my phone company.
I would be very happy with my Consolidated Communications DSL service if it were as reliable as Dial-up. I have been without service for three+ days out of fourteen so far. I hope it gets better.
Update: My DSL service is still down today, Thursday. This makes four days out of fifteen days and counting. Local Consolidated Communications repair tells me that they will not even start working on DSL outages until Friday or Saturday. Seems they still have telephone no-dial-tone outages that take priority over DSL service from the storm we had on Tuesday of this week. Funny thing is that after the storm Tuesday I still had DSL service for about three hours before it stopped responding.
Update: My DSL service finally came back up around 5:00 P.M. today, Friday. So at this point I have had a total of five days of no service during the first sixteen days of my Consolidated Communications DSL contract.
Update: My DSL service is down again today, Saturday. This makes six days of no service during the first seventeen days of my Consolidated Communications DSL contract.
Today is November 11, 2008. Over the course of the past few months I have found that I lose my DSL service whenever it rains. In addition, there have been outages recently that I understand are due to maintenance and changes being done by Consolidated. Typical day to day speeds have gotten slower than they were when I first got DSL service. In the beginning my wife and I could both watch videos simultaneously on separate machines. Now I can rarely watch a video on one machine without pausing it to allow things to catch up.
Followup comments:  texaschick67
join:2007-05-23
Conroe, TX | Crossing my fingers for Mowergun I wish I could tell you it will get better....but sadly I cant. I have had on again off again service for over a year now. Everyday is a crap shoot to see if I have Internet. | |
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Review by Sajuuk2
Posted: 1.9 years ago
member for 3.2 years, 1 visits, last login: 1.9 years ago
Conroe,Montgomery,TX
$50 per month (month by month)
about 4 days
"99% up time"
"Random 1 second iterupts, slow service, list go on and on."
"This is last resort only."
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I have used this company since the day they offered DSL in my area and I make a point to look for new service every moth or so. Over the years and the past 3 name changes I have never seen an improvement in any area of service.
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Review by texaschick67
UPDATED: 1.9 years ago
member for 2.5 years, 27 visits, last login: 44 days ago
Conroe,Montgomery,TX
$65 per month (12 month contract)
about 21 days
"None"
"The list could go on and on"
"Consolidated sucks pure and simple! Run people RUN!!!"
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The people are rude, the service (if you want to call it that) is unreliable. They lie about pricing. They offer no installation. You have to pick up your own equipment at only one location that may be nowhere near you. By far my "service" with them has been the worst I have ever experienced and what's worse is since it is your only option they have you over a barrel and they know it and treat their customers like dirt. It is so bad I will probably move ASAP just to get a new ISP/Phone company, it is that bad.
Now 8 months later, I am on my 3rd router and I have been with little to no service for 3 weeks and counting. I am told everyday that someone will be here to service my ticket but no one ever shows up. The next time I call I am told my "issue" has been resolved and I have to put in yet another trouble ticked. I have been told for over 6 months that the problem is they are building a new tower/building....My question is, just how long does it take to build this building???
I am now paying almost $70 a month for their "fastest" package and my fastest download speed to date is 974kbps but on an average it is usually under 300.
The worst part of all of this is I have Vonage so no Internet means no phone and cell phones don't work here either so I hope I never have an emergency because I would be unable to call 911. Strangely Consolidated does not view this as any big deal. They are the only provider in my area for Internet, Phone and cable so after seeing what a sorry excuse of a company they are and their poor service I use Vonage for my phone and Dish Network for cable as I refuse to give them another penny of my money.
Besides, the services and features I get with Vonage for less than $30 a month Consolidated would charge me almost $100....It's a no-brainer.
Followup comments: | | mcsetech
join:2007-11-15
| Re: Consolidated Communications- poorest service ever I, too, am using Consolidated DSL. I use it in Illinois. I left Charter over bad customer support and walked into one that was even worse! As long as you can reach SpeakEasy for a speed test, Consolidated is going to tell you that you have no problem on their end. After 10 hours of "tech support" and now being on my 4th Zone modem, I can't wait for my year commitment to be over. Consolidated has a LOT of dropouts!! How bad? I have People PC dialup just in case I need to get to eBay with Consolidated being down. I'm a power seller there. If you have a good option, go with anyone else! | |
| | workhorse
join:2007-12-13
Montgomery, TX
| I have been with Consolidated for a few years. Unfortunately it is the ONLY phone and ISP in my area. They charge way too much for service. I have both personal and business connection. Consolidated charges more for Business services, with a promise of fast technical response. I live less than 1 mile from the switch house and have connection problems often. Tech support used to be fair, but lately they seem to have a bad attitude. The Modems provided are junk. I have replaced the House modem twice and the office modem 3 times. Today I spent hours on the phone with Microsoft, and Dell tech support, after Consolidated insisted that my problem was either my network card or some other software keeping me from internet. Turn out it was the modem AGAIN. Thanks DELL! Avoid if you can.  | |
| | texaschick67
join:2007-05-23
Conroe, TX
 ·Consolidated Commu..
| I have had little to no service for 3 weeks now and just like you I cant get anyone to show up. Every time I call back I'm told my issue has been resolved even though no one ever came and I have to start over with another new trouble ticket.
You are so lucky you have other options, I dont. | |
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Review by misterhaze
Posted: 2.4 years ago
member for 7.5 years, 18 visits, last login: 122 days ago
Diboll,Angelina,TX
$58 per month (12 month contract)
about 7 days
"The actual cost of the DSL is not to bad."
"The speed is not what most would consider"
"If you have no options available, use this over dialup"
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The overall connection did not warrant "broadband status". I switched from the "low end package" and moved to the "mediocre package" in hopes of obtaining the 2 meg download. I soon found the speed average to be about 800K and maybe 1 meg on a good day. I thought I had already had that speed? Did you people assume I might not check? I have canceled my service and I suggest you do the same.
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Consolidated Communications- poorest service ever
Consolidated Communications has a bad service problem- and poor attitude starting with its Chairman of the Board! Have had their Tv and DSL service for a few months and starting from installation have had so many "bugs" that I was pulling my hair out. Today, the TV service went out at 6:30am. Called their "support" who said they would have to send someone out asking " what time will you be there?" I said 10am-12 noon. Of course, no one came. I called again, and they said "will be there no later than tomorrow." LOL I talked to so many people till I got blue in the face. I even tried calling the Chairman of this ill gotten company. Of course he didn't have the guts to call back. Finally, when I talked of throwing the equipment into the street after 8 hours of waiting- they had two techs AND a supervisor show up to get the equipment. I will be replacing everything "Consolidated" with other service ASAP. Anyone thinking of using Consolidated- BEWARE!
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