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Review by ryderuntil 
member for 11 years, 1199 visits, last login: 1 days ago
updated 1 days ago
 Mocksville,Davie,NC
 $76 per month "FTTH" "Not Stable. speeds up and down" "Service not good"
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Using the highest tier of the Fiber Option only for internet. Upload goes above the advertised speed of 2megs. I average 3.5megs. Not happy with the download speeds and they don't care.
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Review by tractor57
member for 7.2 years, 1141 visits, last login: 253 days ago
updated 2.6 years ago
- East Bend,Yadkin,NC
- Contract price not specified.
- "for true broadband my only option - replacing "long reach" DSL"
- "so far none"
- "been a user for several years - best option available for me"
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Speed: 768/384 - I normally get about 70% due to the distance issue
Price $39.95/monthly plus the required landline
Order processing was quick once the service was available for my CO
Currently a Paradyne DSL modem - a "long reach" solution that allowed them to remove a repeater from the circuit
The service is now supported by the wholesaler so any service issues must first go through their 800 number - if hardware at my site a contractor makes the service call. If a CO issue the company's service people then step in. I've found the 800 help to be basically useless except for confirming a network problem, the contractors have been good, the CO service people are excellent.
update as of July 2, 2009 -
FTTH installed and I selected a promotional package with phone (unlimited nationwide long distance), internet and TV over fiber. This package includes 3 meg download (I'm getting actual 2.5 to 2.6), a good selection of TV channels (including HD). In a couple months when the actual billing is stabilized I'll update on pricing but the package is represented to be just less than $100/mo. with is a bit lower than what is was paying for DSL, POTS and satellite TV (no premium channels just like the current package). 12 month guarantee on price with no contract and no install charges.
Install took one day to plow the fiber to my house (contractors who did good work) and a half day the next day for the phone company techs complete the install (mine and my mom's next door). I live in an old house so the install was somewhat complex but was handled with a minimum of problems. No doubt the fact I could be here to watch over the total of the install helped - only in that I could answer questions about when and where not that the people needed watching.
Total install time from the day they started plowing the backbone along the county road has been about 6 months however from actual order to install was about 2 weeks.
The TV box is a Scientific Atlanta, the fiber related equipment is Zhone.
The process was relatively painless - even canceling my DirecTV (10+ year customer).
The only options I have here are either the phone company offerings or satellite delivery so I was very excited when FTTH was available.
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